96124 Mexico The World Bank Group Country Survey FY 2014 Report of Findings August 2014 The World Bank Group Mexico Country Opinion Survey 2014 Acknowledgements The Mexico Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Mexico country team and the local fielding agency Parametria. In particular, PORG is grateful to Fernanda Zavaleta (Senior Communications Officer) and Karim Omar Lara Ayub (Junior Professional Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Mexico Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Mexico ....................................................11 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................25 VII. How the World Bank Group Operates .......................................29 VIII. World Bank Group’s Knowledge and Instruments .....................35 IX. The Future Role of the World Bank Group in Mexico ................42 X. Communication and Openness..................................................46 XI. Appendices ................................................................................51 2 The World Bank Group Mexico Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Mexico perceive the Bank Group;  Obtain systematic feedback from stakeholders in Mexico regarding:  Their views regarding the general environment in Mexico;  Their overall attitudes toward the World Bank Group in Mexico;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge and convening services, and communication and information sharing in Mexico;  Perceptions of the World Bank Group’s future role in Mexico.  Use data to help inform Mexico country team’s strategy. II. Methodology In May-June 2014, 400 stakeholders of the World Bank Group in Mexico were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; the office of a Minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 191 stakeholders participated in the survey (48% response rate). Respondents received a link to an online version of the questionnaire and completed the survey on the Qualtrics platform. Respondents were asked about: general issues facing Mexico; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge and convening services; working with the WBG; the WBG’s future role in Mexico; the WBG’s communication and information sharing in Mexico; and development organizations in the region. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. When possible, responses from respondents completing this year’s country survey were compared to responses from the 273 respondents (45% response rate) who completed the country survey in FY ’08. Comparing responses across country surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. The differences in stakeholder identification in the FY’08 and FY’14 Country Surveys make weighting difficult. The unweighted mean/percentage comparisons are presented in Appendix D to show overall attitudinal changes from FY’08 to FY’14. Yet interpretation of these trends should be based on the understanding of the differences in the samples in the two years. A. General Issues Facing Mexico: Respondents were asked to indicate whether Mexico is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty, and how “shared prosperity� would be best achieved. 3 The World Bank Group Mexico Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and the International Finance Corporation (IFC), the effectiveness the WBG in Mexico, how effectively different parts of the WBG collaborate, WBG staff preparedness, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest weaknesses, in which sectoral areas the WBG should focus most of its resources, which groups the Bank Group should collaborate with more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Mexico, the extent to which the World Bank and IFC meet Mexico’s needs for financial instruments respectively, the extent to which the WBG meets Mexico’s needs for knowledge and convening services, and the WBG’s effectiveness in eleven development areas serving four thematic objectives in Mexico’s 2014-2019 Development Strategy. Respondents were also asked to rate the extent to which Mexico received value for money from the WBG’s reimbursable advisory services. D. The World Bank Group’s knowledge and convening services: Respondents were asked to indicate how frequently they consult WBG’s knowledge and convening services and to rate the effectiveness and quality of the WBG’s knowledge and convening services, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the LAC Flagship Report (Latin American Entrepreneurs: Many Firms but Little Innovation), including if it raised substantive new information, and whether it provided them with useful information in terms of work they do. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. F. The Future Role of the World Bank Group in Mexico: Respondents were asked to indicate what the WBG should do to make itself of greater value in Mexico, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, how significant the roles of the WBG, IFC, and international development cooperation are in Mexico’s development respectively in the near future. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Development Organization in the Region: Respondents were asked to rate their level of familiarity with the Inter-American Development Bank (IDB) and its effectiveness. I. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Mexico, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. 4 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from consultants/contractors working on WBG projects were combined with those from PMUs; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations and NGOs were combined into “CSO.� Few respondents from office of parliamentarian, bilateral agencies, the media, and other organizations were included in the “Other� category. There were no respondents from the Office of the President, multilateral agencies, CBOs, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=153) Employee of a Ministry, Ministerial Department or 22% Implementation Agency Project Management Unit (PMU) overseeing 9% implementation of project Independent Government Institution 9% Office of Minister 9% Academia/Research Institute/Think Tank 9% Other 8% NGO 7% Private Sector Organization 7% Consultant/Contractor working on World Bank 6% Group supported project/program Financial Sector/Private Bank 6% Local Government Office or Staff 3% Private Foundation 3% Bilateral Agency 1% Media 1% Office of Parliamentarian 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=152) Other 21% Financial markets/banking 18% Public sector governance/public financial 15% management/anti corruption Natural resource management/environmental 6% sustainability Social protection 5% Education 5% Energy 4% Health/Communicable/non-communicable 4% diseases Information and communications technology 4% Law and justice/regulatory framework 4% Water and sanitation 3% Private sector development/foreign direct 2% investment Transport 2% Agriculture/rural development/food security 1% Climate change/disaster management 1% Gender equity/equality of opportunity 1% Urban development 1% Generalist 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 80). Only significant difference between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=153) Mexico City 86% Outside Mexico City 14% “Which best represents your geographic location?� Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Mexico, can be found in Appendix E (see page 92) and Appendix F (see page 103). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix F. Percentage of Respondents (N=153) Yes 54% No 46% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=149) Engage in World Bank Group 46% related/sponsored events/activities Collaborate as part of my professional duties 45% Use World Bank Group reports/data 38% Use World Bank Group website for 26% information, data, research, etc. Observer 13% "Which of the following describes most of your exposure to the World Bank Group in Mexico? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=152) The World Bank (IBRD) 59% I don't collaborate/work with the World 28% Bank Group Both World Bank and IFC 10% International Finance Corporation (IFC) 3% "Currently, which of the following agencies of the World Bank Group do you primarily work with in Mexico (Please mark only ONE response)?" (Respondents chose from a list. ) Exposure to the IFC Percentage of Respondents (N=152) Yes 16% No 84% “Are you/have you been an IFC client?� 9 The World Bank Group Mexico Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from Office of Minister, PMUs and consultants/contractors working on WBG projects had the highest levels of familiarity with the World Bank, whereas respondents from academia/research institutes/think tanks had significantly lower levels of familiarity.  Respondents from Mexico City had significantly higher levels of familiarity with the World Bank than those who are from outside Mexico City.  Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Mexico, and the WBG’s ability to help achieve development results in Mexico, significantly, moderately correlated with the perceptions of the WBG’s relevance to Mexico’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "How familiar are you with the work of the World Bank (IBRD) in Mexico?" (1 - "Not familiar at all", 10 - "Extremely familiar") Familiarity with the IFC  Respondents had significantly higher levels of familiarity with the Bank than the IFC. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.3 "How familiar are you with the work of the International Finance Corporation (IFC) in Mexico?" (1 - "Not familiar at all", 10 - "Extremely familiar") Familiarity with the IDB  Respondents had statistically similar levels of familiarity with the World Bank and IDB. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.5 "How familiar are you with the work of the Inter-American Development Bank (IDB/BID) in Mexico?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Mexico Country Opinion Survey 2014 IV. General Issues Facing Mexico Headed in the Right Direction  Respondents who professionally collaborate/work with the WBG in Mexico were significantly more likely to indicate that Mexico is headed in the right direction.  Among all stakeholders, respondents from academia/research institutes/think tanks were significantly more likely to indicate that Mexico is headed in the wrong direction than respondents from other stakeholder groups. Percentage of Respondents (N=190) The right direction 62% The wrong direction 17% Not sure 21% "In general, would you say that Mexico is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Mexico Country Opinion Survey 2014 IV. General Issues Facing Mexico (continued) Development Priority  Respondents who identified their specialized areas as financial markets/banking (18% of the sample) were significantly more likely to indicate that “increased access to finance and improved financial inclusion� was one of the most important development priorities in Mexico, compared to respondents who work in other areas.  Respondents who do not professionally collaborate with the WBG were significantly more likely to view “access and quality of education� and “reducing crime and violence� as top development priorities than respondents who work with the WBG. Percentage of Respondents (N=188) Access and quality of education 52% Reducing crime and violence 36% Upgrading infrastructure projects 31% Fostering innovation for productivity and competitiveness 24% Increased skilled labor market participation 21% Using natural resources in an optimal way 18% Effectiveness of states and municipalities 17% Increased use of integrated social programs among the poor 13% Enhancing the opportunity for private sector growth/investment 13% Climate change 13% Increased access to finance and improved financial inclusion 13% Water management and access to water services 11% Modernizing public sector management and information systems 9% Increased public revenues and improved expenditure 9% Gender equity 5% Urban development 4% Trade promotion and regional integration 4% Improved business environment 3% Integrated risk management 2% Ethnicity (indigenous groups) 1% "Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important development priorities in Mexico. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix H), analyses are done to see these respondents’ views about the development priorities in Mexico. 12 The World Bank Group Mexico Country Opinion Survey 2014 IV. General Issues Facing Mexico (continued) What Would Contribute Most to Reducing Poverty  Respondents whose primary specialization of work is financial markets/banking (18% of the sample) were significantly more likely to indicate that “increased access to finance and improved financial inclusion� would contribute most to reducing poverty in Mexico, compared to respondents in other areas of work. Percentage of Respondents (N=183) Access and quality of education 77% Increased skilled labor market participation 39% Fostering innovation for productivity and competitiveness 26% Effectiveness of states and municipalities 20% Increased use of integrated social programs among the poor 19% Increased access to finance and improved financial inclusion 17% Upgrading infrastructure projects 16% Enhancing the opportunity for private sector growth/investment 13% Using natural resources in an optimal way 11% Reducing crime and violence 10% Trade promotion and regional integration 9% Increased public revenues and improved expenditure 7% Water management and access to water services 6% Improved business environment 6% Gender equity 6% Ethnicity (indigenous groups) 6% Urban development 2% Modernizing public sector management and information systems 2% Climate change 2% Integrated risk management 1% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mexico?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Mexico Country Opinion Survey 2014 IV. General Issues Facing Mexico (continued) Factors Contributing to “Shared Prosperity�  While “education and training that better ensure job opportunity� and “sustainable economic growth� are perceived as topic contributors to achieving Shared Prosperity by all stakeholder groups, respondents from CSOs were significantly more likely than other stakeholder groups to indicate that “greater voice and participation for citizens to help ensure greater accountability� best illustrates how Shared Prosperity would be achieve in Mexico. Percentage of Respondents (N=182) Education and training that better ensure job 40% opportunity Sustainable economic growth 31% Better entrepreneurial opportunities 21% Better employment opportunities for young 18% people Greater voice and participation for citizens to 13% help ensure greater accountability A growing middle class 13% More reliable social protection systems 11% Better opportunity for the poor who live in 11% rural areas Greater access to health and nutrition for 10% citizens Greater access to finance for the financially 8% under-served Better quality of public services 6% Increased non-oil public revenues and 6% improved expenditure efficiency Better opportunity for the poor who live in 4% urban areas Better employment opportunities for women 3% Other 3% More effective disaster risk management 0% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Mexico? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=176) Access and quality of education 40% Fostering innovation for productivity and competitiveness 36% Effectiveness of states and municipalities 29% Upgrading infrastructure projects 23% Increased access to finance and improved financial inclusion 22% Using natural resources in an optimal way 20% Increased skilled labor market participation 18% Enhancing the opportunity for private sector growth/investment 15% Increased use of integrated social programs among the poor 13% Climate change 11% Water management and access to water services 11% Reducing crime and violence 10% Modernizing public sector management and information systems 8% Improved business environment 7% Urban development 6% Gender equity 6% Trade promotion and regional integration 5% Integrated risk management 5% Increased public revenues and improved expenditure 5% Ethnicity (indigenous groups) 3% “When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Mexico? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix H), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 15 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  “Access and quality of education� emerges as not only the top development priority in Mexico, but also the area where the WBG should focus most of its resources.  Respondents whose primarily specialization of work is financial markets/banking (18% of the sample) were significantly more likely to indicate that the WBG should focus its attention and resources on “enhancing the opportunity for private sector growth/investment,� compared to respondents in other areas of work. 16 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Overall Effectiveness of the World Bank Group (Indicator Question), Collaboration between Different parts of the WBG (IBRD and IFC), and IDB  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s overall effectiveness in Mexico.  Respondents from Mexico City gave significantly higher ratings for the WBG’s overall effectiveness in Mexico than respondents from outside Mexico City.  Respondents who professionally collaborate/work with the World Bank had significantly higher ratings for the Bank’s effectiveness compared to respondents who do not professionally collaborate/work with the Bank.  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the effectiveness of the different parts of the WBG working together. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group 7.7 Inter-American Development Bank (IDB) 7.7 Collaboration/Coordination of different parts 7.5 of the WBG (IBRD and IFC) (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of the following WBG activities in supporting Mexico’s efforts to achieve development results.  There were significant differences in the responses across geographic locations. Respondents from Mexico City gave significantly higher ratings for the WBG’s effectiveness in “data,� “policy advice, studies, analyses,� “financial resources,� “technical assistance,� and “working in partnerships with others to improve impact,� compared to respondents from outside Mexico City. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Technical assistance 8.3 Data 8.2 Financial resources 8.1 Policy advice, studies, analyses 8.1 Working in partnerships with others to 7.9 improve impact Convening/Facilitating/Linkage to non-Bank 7.7 expertise Trust Fund management 7.5 Leveraging private sector funds 7.4 Other 4.7 "How effective do the World Bank Group's activities below support Mexico's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for the WBG helping achieve development results in Mexico, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the World Bank Group helping achieve development results in Mexico.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the WBG helping achieve development results in Mexico, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.2 "To what extent does the World Bank Group's work help to achieve development results in Mexico?" (1 - "To no degree at all", 10 - "To a very significant degree") 19 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents across geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Mexico solve its most complicated development challenges.  Respondents from Office of Minister and the private sector/financial sector/private banks had the highest ratings for the extent to which the WBG’s staff is well prepared to help Mexico solve its most complicated development challenges, whereas respondents from independent government institutions had significantly lower ratings.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Mexico solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.2 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mexico solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 20 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder group differences in their overall responses to twenty four indicator questions. Respondents from Office of Minister, PMUs, and consultants/contractors working on WBG projects gave the highest ratings for those questions, whereas respondents from CSOs and academia/research institutes/think tanks gave significantly lower ratings. Respondents’ overall ratings for the indicator questions are significantly correlated with the level of familiarity they are with the World Bank’s work in Mexico (p<.01).  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (7.9) for twenty four indicator questions than respondents who do not professionally collaborate/work with the WBG (7.2)  Responses for individual indicator questions by stakeholder groups can be found in Appendix G (page 104). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 7.6 PMU/ Consultant/ Contractor on WBG project 8.1 Office of Minister 8.1 Other 8.0 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency Independent Government Institution 7.6 Private sector/ Financial sector/ Private bank 7.5 Local Government 6.9 Academia/ Research institute/ Think tank 6.7 CSO 6.6 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty four indicator questions can be found in Appendices F and G. 21 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  In this year’s Country Survey, “not enough public disclosure of its work� and “the WBG’s processes being too slow and complex� are perceived as the greatest weaknesses of the institution by respondents across stakeholder groups and geographic locations.  Respondents who professionally collaborate/work with the WBG were significantly more likely to consider “the WBG’s processes being too slow and complex� as the WBG’s greatest weakness than respondents who do not professionally collaborate/work with the WBG. Percentage of Respondents (N=169) Not enough public disclosure of its work 34% World Bank Group’s processes too slow and complex 31% Too bureaucratic in its operational policies and procedures 27% Not adequately sensitive to political/social realities in Mexico 26% Not exploring alternative policy options 11% Too influenced by developed countries 11% Not aligned with country priorities 8% Imposing technocratic solutions without regard to political realities 8% Not willing to honestly criticize policies and reform efforts in the country 7% Not aligned with other development partners’ work 7% Staff too inaccessible 7% Other 6% Not collaborating enough with non-state actors 5% Not client focused 3% The credibility of its knowledge/data 1% Arrogant in its approach 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO)" 22 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Overall, “political pressures and obstacles� and “government working inefficiently� are perceived as the greatest causes, when the WBG assisted reform efforts fail or are slow to take place.  While overall more than a quarter of respondents consider “government working inefficiently� as the second greatest cause of failed/slow reforms, respondents from the private sector/financial sector/private banks and academia/research institutes/think tanks were significantly more likely to think so than respondents from other stakeholder groups. In the meantime, respondents were do not professionally collaborate/work with the WBG are significantly more likely to indicate so compared to respondents who do professionally collaborate/work with the WBG. Percentage of Respondents (N=167) Political pressures and obstacles 36% The Government works inefficiently 29% Reforms are not well thought out in light of 24% country challenges The Subnational Government works 23% inefficiently The World Bank Group is not sensitive enough 20% to political/social realities on the ground There is not an adequate level of citizen/civil 20% society participation The World Bank Group works too slowly 19% Lack of/inadequate levels of capacity in 10% Government The World Bank Group does not do adequate 5% follow through/follow-up Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 23 The World Bank Group Mexico Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Mexico?" (1-"To no degree at all", 10-"To a very significant degree") 24 The World Bank Group Mexico Country Opinion Survey 2014 VI. Sectoral Effectiveness Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Fostering sound financial sector development 7.7 Upgrading infrastructure 7.7 Using natural resources in an optimal way 7.6 Fostering innovation for productivity and 7.6 competitiveness Reducing the footprint of growth 7.5 Enhancing service delivery through better public sector 7.5 management Creating a more competitive business environment 7.4 Managing medium-term fiscal challenges at national and 7.4 sub-national levels Implementing an integrated sovereign risk management 7.3 framework. Developing an integral social protection system 7.1 Developing labor markets that allow for inclusive growth 7.1 "In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico?" (1-"Not effective at all", 10-"Very effective") 25 The World Bank Group Mexico Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significantly stakeholder differences in their ratings for the WBG’s effectiveness in nine of the eleven area of engagement in Mexico (except “creating a more competitive business environment� and “implementing an integrated sovereign risk management framework.� For the most part, respondents from Office of Minister, PMUs and consultants/contractors working on WBG projects had the highest ratings for the WBG’s effectiveness, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings. (For detailed information, please see Appendix A)  Respondents whose primarily specialization of work is in “financial markets/banking� (18%) and those who specialize in “public sector governance/public financial management/anti-corruption� (15% of the sample) gave significantly higher ratings for the WBG’s effectiveness in the following areas compared to other respondents.  Fostering sound financial sector development;  Fostering innovation for productivity and competitiveness;  Managing medium-term fiscal challenges at national and sub-national levels;  Enhancing service delivery through better public sector management;  Implementing an integrated sovereign risk management framework; and  Reducing the footprint of growth.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 52) that primarily informed stakeholders responded to this question. Those who had no exposure to the WBG’s work were given the option “Don’t Know.�  Respondents across geographic locations had statistically similar ratings for the WBG’s effectiveness in all of the areas of engagement except “reducing the footprint of growth.� Respondents from Mexico City had significantly higher ratings for the WBG’s effectiveness in “reducing the footprint of growth� than respondents from outside Mexico City.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 26 The World Bank Group Mexico Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s effectiveness in almost all following areas compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Using natural resources in an optimal way* 8.0 7.1 Fostering innovation for productivity and 8.0 competitiveness* 7.0 Upgrading infrastructure* 8.0 7.3 Fostering sound financial sector 8.0 development* 7.3 Enhancing service delivery through better 7.9 public sector management* 6.9 Reducing the footprint of growth* 7.9 7.1 Creating a more competitive business 7.7 environment* 7.0 Implementing an integrated sovereign risk 7.7 management framework* 6.9 I professionally Developing labor markets that allow for 7.6 collaborate/work inclusive growth* 6.4 with WBG Developing an integral social protection 7.6 system* 6.7 I do not professionally Managing medium-term fiscal challenges at 7.6 collaborate/work national and sub-national levels 7.1 with WBG "In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 27 The World Bank Group Mexico Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Mexico, bivariate correlational analyses were conducted using respondents’ ratings of the eleven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Mexico. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at enhancing service delivery through better public sector management;  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at developing labor markets that allow for inclusive growth;  The WBG’s effectiveness at fostering innovation for productivity and competitiveness;  The WBG’s effectiveness at creating a more competitive business environment  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Mexico, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at developing labor markets that allow for inclusive growth;  The WBG’s effectiveness at fostering innovation for productivity and competitiveness;  The WBG’s effectiveness at enhancing service delivery through better public sector management;  The WBG’s effectiveness at using natural resources in an optimal way 28 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Mexico Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views and demands of the government of 8.1 Mexico The World Bank Group supports Mexico’s 7.7 effort to reduce social exclusion The World Bank Group listens and takes into 7.7 account your views. The World Bank Group’s work is aligned with what I consider the development priorities for 7.3 Mexico¹ Overall the World Bank Group currently plays 7.0 a relevant role in development in Mexico¹ The World Bank Group is an organization that does not represent a particular ideological 6.9 perspective in Mexico The World Bank Group is an organization that has no dominant influence of any particular 6.4 country "To what extent do you agree with the following statements about the World Bank Group’s work in Mexico?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 29 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Mexico (continued)  There were significant stakeholder group differences in their levels of agreement with all of the statements above about the WBG. For the most part, respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings.  There were significant differences between respondents in and outside Mexico City in their levels of agreement with that “the WBG’s work is aligned with what I consider the development priorities for Mexico,� “the World Bank Group is an organization that does not represent a particular ideological perspective in Mexico� and “the World Bank Group supports Mexico’s effort to reduce social exclusion.� Respondents from Mexico City had significantly higher levels of agreement with these statements than respondents from outside Mexico City.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with the all of statements above except that “the World Bank Group is an organization that does not represent a particular ideological perspective in Mexico� compared to respondents who do not professionally collaborate/work with the WBG. 30 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement with the statements that “the WBG disburses funds promptly� and “working with the WBG increases Mexico’s institutional capacity�, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents from Mexico City had significantly higher levels of agreement that “the WBG disburses funds promptly� than respondents who are from outside Mexico City.  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement with the two indicator statements “the WBG takes decisions quickly in Mexico� and “where country systems are adequate the WBG makes appropriate use of them.� Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and evaluates the projects and programs it supports 7.8 The World Bank Group provides effective implementation support 7.7 The World Bank Group’s “Safeguard Policy� requirements are reasonable 7.7 Where country systems are adequate, the World Bank Group makes appropriate use of 7.7 them¹ Working with the World Bank Group increases Mexico’s institutional capacity 7.6 The World Bank Group’s approvals and reviews are done in a timely fashion 7.5 The World Bank Group takes decisions quickly in Mexico¹ 7.4 The World Bank Group disburses funds promptly 7.4 The World Bank Group ensures consistency and continuity through staff changes 7.4 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 31 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with the statements that “the World Bank Group effectively monitors and evaluates the projects and programs it supports,� “the WBG provides effective implementation support� and “working with the World Bank Group increases Mexico’s institutional capacity,� compared to respondents who do not collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors 8.1 and evaluates the projects and programs it 7.3 supports* The World Bank Group provides effective 8.0 implementation support* 7.3 Working with the World Bank Group increases 7.9 Mexico’s institutional capacity* 7.1 The World Bank Group’s “Safeguard Policy� 7.8 requirements are reasonable 7.4 Where country systems are adequate, the 7.7 World Bank Group makes appropriate use of 7.5 them¹ The World Bank Group’s approvals and 7.7 reviews are done in a timely fashion 7.2 The World Bank Group ensures consistency 7.6 and continuity through staff changes 7.0 I professionally collaborate/work with WBG The World Bank Group disburses funds 7.5 promptly 7.2 I do not professionally collaborate/work The World Bank Group takes decisions quickly 7.5 with WBG in Mexico¹ 7.2 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ¹Indicator Question 32 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 8.5 Straightforwardness and honesty¹ 8.2 Staff accessibility¹ 7.9 Collaboration with other development 7.8 partners¹ Openness¹ 7.8 Follow through over time¹ 7.7 Collaboration with the private sector¹ 7.6 Responsiveness¹ 7.4 Flexibility (in terms of changing country 7.3 circumstances)¹ Collaboration with groups outside of the 7.3 Government¹ Flexibility (in terms of the World Bank’s 7.1 products and services)¹ The speed in which it gets things 7.0 accomplished on the ground¹ "To what extent is the World Bank Group an effective development partner in Mexico, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 33 The World Bank Group Mexico Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  There were significant stakeholder group differences in their ratings for almost all of the qualities of the WBG except the organization’s “openness� and “collaboration with groups outside of the Government� (see Appendix B for details). For the most part, respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents from Mexico City had significantly higher ratings for the WBG’s “flexibility (in terms of changing country circumstances� and “openness� than respondents from outside Mexico City.  There were significant differences in their ratings for many of the qualities (listed below) of the WBG as an effective development partner between respondents who do and do not professionally collaborate with the WBG. Respondents who professionally collaborate/work with the WBG had significantly higher ratings than those who do not.  “Flexibility (in terms of changing country circumstance);�  “Flexibility ( in terms of the World Bank’s products and services);�  “Openness;�  “Staff accessibility;�  “straightforwardness and honesty;�  “Collaboration with the Government;�  “Collaboration with other development partners;�  “Collaboration with the private sector;�  “Following through over time.� 34 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge and Convening Services Percentage of Respondents (N=160) Weekly 10% Monthly 28% A few times a year 35% Rarely 20% Never 7% "How frequently do you interact with the World Bank Group on knowledge and convening services in the work you do?" (Respondents chose from a list.) 35 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mexico’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the levels of agreement that the World Bank Group meets Mexico’s needs for knowledge services.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG meets Mexico’s needs for knowledge services compared to respondents who do not collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 "The World Bank Group meets Mexico's needs for knowledge services." (1-"Strongly disagree", 10-"Strongly agree") Meeting Mexico’s Needs for Convening Services  Respondents from Office of Minister had the highest levels of agreement that the WBG’s convening services meet the needs of Mexico, whereas respondents from CSO had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar ratings for the levels of agreement that the World Bank Group meets Mexico’s needs for convening services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "The World Bank Group’s convening services meet the needs of Mexico ." (1-"Strongly disagree", 10-"Strongly agree") 36 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge and convening services  Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for three of the ten qualities (listed below in italics) of the WBG’s knowledge and convening services, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings.  Providing feasible recommendations;  Being source of relevant information on global good practices;  Being adequately disseminated.  Respondents across geographic locations had statistically similar ratings for all of the following qualities of the WBG’s knowledge and convening services (including the indicator question).  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for all ten qualities below compared to respondents who do not professionally collaborate/work with the organization. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global good practices 8.2 Are useful in terms of the work you do 8.0 Are accessible (well written and easy to understand) 7.8 Are relevant to Mexico’s development priorities 7.8 Are adaptable to Mexico’s specific development challenges and country circumstances¹ 7.8 Are translated enough into local language 7.8 Are timely 7.6 Include appropriate level of stakeholder involvement during preparation 7.6 Provide feasible recommendations 7.5 Are adequately disseminated 7.0 "In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 37 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s knowledge and convening services (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge and convening services make to development results in Mexico.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the significance of the contribution that the WBG’s knowledge and convening services make to development results in Mexico than respondents who do not collaborate/work with the institution. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "Overall, how significant a contribution do you believe the World Bank Group's knowledge and convening services make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s knowledge and convening services (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge and convening services.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge and convening services compared to respondents who do not professionally collaborate/work with the WBG. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.1 "Overall, how would you rate the technical quality of the World Bank Group's knowlege and convening services?" (1-"Very low technical quality", 10-"Very high technical quality") 38 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) World Bank Group Reports Percentage of Respondents (N=160) Yes 19% No 81% "Have you read/consulted the most recent LAC Flagship Report: Latin American Entrepreneurs: Many Firms but Little Innovation?" Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.6 "To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading?" (1-"To no degree at all", 10-"To a very significant degree") Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.4 "To what extent do you believe any this Flagship Report provided you with useful information in terms of the work you do?" (1-"To no degree at all", 10-"To a very significant degree") 39 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Combination of World Bank Group Service  Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for the extent the combination of the WBG’s financial, knowledge and convening services meets the national development needs of Mexico, whereas respondents from CSOs had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Mexico. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "When considering the national development needs in Mexico, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Mexico meet the national development needs of Mexico?" (1-"To no degree at all", 10-"To a very significant degree") 40 The World Bank Group Mexico Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mexico’s Needs for Financial Instruments (Indicator Question)  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that the World Bank (IBRD)’s financial instruments meet Mexico’s needs, whereas respondents from CSOs had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement that the World Bank (IBRD)’s financial instruments meet Mexico’s needs.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Mexico’s needs than respondents who do not collaborate with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "The World Bank (IBRD)'s financial instruments meet the needs of Mexico." (1-"Strongly disagree", 10-"Strongly agree") The IFC Meeting Mexico’s Needs  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement that the IFC’s financial instruments meet Mexico’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "The IFC financial instruments meet the needs of Mexico." (1-"Strongly disagree", 10-"Strongly agree") Value of the WBG’s Reimbursable Advisory Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "To what extent do you believe that Mexico received value for money from the World Bank Group’s reimbursable advisory services?" (1-"To no degree at all", 10-"To a very significant degree") 41 The World Bank Group Mexico Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mexico Making the World Bank Group of Greater Value  In this year’s Country Survey, respondents indicated that the WBG could make itself of greater value in Mexico mainly by “reducing the complexity of obtaining WBG financing� and “reaching out more to groups outside of the Government.�  Respondents who professionally collaborate/work with the WBG were significantly more likely to say that the WBG should “reduce the complexity of obtaining WBG financing� than respondents who do not professionally collaborate/work with the WBG.  Respondents who professionally collaborate/work with the WBG were significantly less likely to indicate that the WBG should “reach out more to groups outside of the Government� than respondents who do not professionally collaborate/work with the WBG. Percentage of Respondents (N=155) Reduce the complexity of obtaining World Bank Group financing 50% Reach out more to groups outside of government 35% Offer more innovative knowledge services 28% Improve the quality of its experts as related to Mexico’s specific challenges 18% Offer more innovative financial products 15% Provide more adequate data/knowledge/statistics/figures on Mexico’s economy 13% Work faster 12% Focus primarily on advocacy issues 8% Ensure greater selectivity in its work 6% Other 5% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Mexico? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 The World Bank Group Mexico Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mexico (continued) World Bank Group’s Services in Mexico Percentage of Respondents (N=155) The combination is appropriate for Mexico 33% Knowledge products 30% Financial services 25% Convening services 10% None of the above 3% "When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mexico?" (Respondents chose from a list.) 43 The World Bank Group Mexico Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mexico (continued) Future Role of the World Bank Group in Mexico Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.4 "How significant a role do you believe the World Bank Group SHOULD play in Mexico's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") Future Role of the International Finance Corporation in Mexico Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.4 "How significant a role do you believe IFC, through its support for the private sector, SHOULD play in helping Mexico achieve its development goals in the future?" (1-"Not a significant role at all", 10-"Very significant role") Future Role of International Development Cooperation in Mexico Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.6 "How significant a role do you believe that international development cooperation SHOULD play in Mexico's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 44 The World Bank Group Mexico Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mexico (continued) Collaborating with Stakeholders in Mexico  Respondents indicated that the WBG should collaborate more with “academia/think tanks/research institutes,� “local governments,� and “NGOs� to ensure better development results in Mexico.  Respondents from academia/think tanks/research institutes and ministries/ministerial departments/implementation agencies were significantly more likely to indicate that the WBG should collaborate more with “academia/think tanks/research institutes,� than other stakeholder groups.  Respondents from Office of Minister and independent government institutions were significantly more likely to indicate that the WBG should collaborate more with “local governments� than other stakeholder groups.  Respondents from CSOs were significantly more likely to indicate that the WBG should collaborate more with “NGOs� than other stakeholder groups.  Respondents who do not professionally collaborate/work with the WBG were significantly more likely to say that the institution should collaborate more with “NGOs� than those who do professionally collaborate with the WBG. Percentage of Respondents (N=171) Academia/think tanks/research institutes 42% Local Government 40% NGOs 33% Private sector 24% Beneficiaries 16% Community Based Organizations (CBOs) 13% Parliament 8% Community of development partners 7% Media 6% Foundations 3% Other 2% Faith-based organizations 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 45 The World Bank Group Mexico Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=154) Internet 63% Local newspapers 45% Periodicals 35% Local television 13% International newspapers 10% Social media 6% Other 6% Local radio 5% International television 4% Blogs 1% International radio 1% Instant messaging 1% Mobile phones 0% "How do you get most of your information about economic and social development issues in Mexico? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 The World Bank Group Mexico Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=152) e-newsletters 48% World Bank Group 35% seminars/workshops/conferences World Bank Group website 35% Direct contact with World Bank Group 30% World Bank Group publications and other 24% written materials Social media 12% Instant messaging 4% Blogs 3% Mobile phones 1% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 47 The World Bank Group Mexico Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=151) Yes 45% No 55% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=153) Yes 21% No 79% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=30) Yes 87% No 13% "Were you able to obtain this information?" 48 The World Bank Group Mexico Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents located in Mexico City were significantly more likely to have used the WBG website than respondents from outside Mexico City. Percentage of Respondents (N=154) Yes 82% No 18% " Do you use/have you used the World Bank Group website?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group data more 6.9 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Evaluation of WBG’s Social Media Channels  Respondents located in Mexico City were significantly more likely to find the WBG’s social media useful than respondents from outside Mexico City. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank Group’s social media (e.g., Facebook, 6.2 Twitter, Youtube) useful "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 49 The World Bank Group Mexico Country Opinion Survey 2014 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 8.3 Group’s websites useful I find the World Bank Group websites easy to 7.5 navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that “the World Bank Group is responsive to my information requests and inquiries� and “when I need information from the WBG I know how to find it,� whereas respondents from CSOs had significantly lower levels of agreement.  Respondents from Mexico City had significantly higher levels of agreement that “the World Bank Group is responsive to my information requests and inquiries� than respondents from outside Mexico City. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.8 information requests and inquiries When I need information from the World Bank 7.4 Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 50 The World Bank Group Mexico Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 52 B. Responses to All Questions by Stakeholder Groups ..................... 64 C. Responses to All Questions by Geographic Location .................... 80 D. Responses to All Questions by Year.............................................. 90 E. Responses to All Questions by Levels of Collaboration................. 92 F. Indicator Questions as a Function of Exposure to the WBG ....... 103 G. Indicator Questions by Stakeholder Groups .............................. 104 H. WBG Country Opinion Survey FY 14 – Mexico Questionnaire .... 105 Mexico 51 The World Bank Group Mexico Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=191) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Mexico Percentage of Respondents 1. In general would you say that Mexico is headed in ... ? (N=190) The right direction 62.1% The wrong direction 17.4% Not sure 20.5% 2. Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Mexico? (Choose no more than THREE) (Responses Combined; N=188) Access and quality of education 51.6% Reducing crime and violence 36.2% Upgrading infrastructure projects 30.9% Fostering innovation for productivity and competitiveness 23.9% Increased skilled labor market participation 20.7% Using natural resources in an optimal way 18.1% Effectiveness of states and municipalities 16.5% Increased use of integrated social programs among the poor 13.3% Enhancing the opportunity for private sector growth/investment 12.8% Climate change 12.8% Increased access to finance and improved financial inclusion 12.8% Water management and access to water services 11.2% Modernizing public sector management and information systems 9.0% Increased public revenues and improved expenditure 8.5% Gender equity 5.3% Urban development 4.3% Trade promotion and regional integration 4.3% Improved business environment 3.2% Integrated risk management 1.6% Ethnicity (indigenous groups) 0.5% 52 The World Bank Group Mexico Country Opinion Survey 2014 A. General Issues Facing Mexico (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Mexico? (Choose no more than THREE) (Responses Combined; N=183) Access and quality of education 77.0% Increased skilled labor market participation 38.8% Fostering innovation for productivity and competitiveness 26.2% Effectiveness of states and municipalities 20.2% Increased use of integrated social programs among the poor 18.6% Increased access to finance and improved financial inclusion 16.9% Upgrading infrastructure projects 16.4% Enhancing the opportunity for private sector growth/investment 13.1% Using natural resources in an optimal way 10.9% Reducing crime and violence 9.8% Trade promotion and regional integration 8.7% Increased public revenues and improved expenditure 7.1% Water management and access to water services 5.5% Improved business environment 5.5% Gender equity 5.5% Ethnicity (indigenous groups) 5.5% Urban development 2.2% Modernizing public sector management and information systems 2.2% Climate change 1.6% Integrated risk management 1.1% 4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mexico? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=182) Education and training that better ensure job opportunity 40.1% Sustainable economic growth 30.8% Better entrepreneurial opportunities 20.9% Better employment opportunities for young people 18.1% Greater voice and participation for citizens to help ensure greater accountability 13.2% A growing middle class 13.2% More reliable social protection systems 11.0% Better opportunity for the poor who live in rural areas 11.0% Greater access to health and nutrition for citizens 10.4% Greater access to finance for the financially under-served 7.7% Better quality of public services 6.0% Increased non-oil public revenues and improved expenditure efficiency 5.5% Better opportunity for the poor who live in urban areas 3.8% Better employment opportunities for women 3.3% Other 3.3% More effective disaster risk management 0.0% 53 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Familiarity with World Bank N DK Mean SD 1. How familiar are you with the work of the World Bank (IBRD) in 181 0 7.64 2.03 Mexico? (1-Not familiar at all, 10-Extremely familiar) Familiarity with International Finance Corporation N DK Mean SD 2. How familiar are you with the work of the International Finance 181 0 5.25 2.78 Corporation (IFC) in Mexico? (1-Not familiar at all, 10-Extremely familiar) Effectiveness of World Bank Group* N DK Mean SD 3. Overall, please rate your impression of the World Bank Group’s (IBRD 163 17 7.71 1.60 and IFC) effectiveness in Mexico? (1-Not effective at all, 10-Very effective) Effectiveness of Collaboration between Different Parts of the WBG N DK Mean SD 4. How effectively do you believe the different parts of the World Bank Group (IBRD and IFC) collaborate and coordinate efforts in Mexico? 143 33 7.45 1.90 (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 5. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Mexico solve most 164 16 8.24 1.50 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 6. When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, in which areas of engagement do you believe the World Bank Group should focus most of its attention and resources Percentage of Respondents in Mexico? (Choose no more than THREE) (Responses Combined; N=176) Access and quality of education 39.8% Fostering innovation for productivity and competitiveness 36.4% Effectiveness of states and municipalities 29.0% Upgrading infrastructure projects 23.3% Increased access to finance and improved financial inclusion 21.6% Using natural resources in an optimal way 19.9% Increased skilled labor market participation 18.2% Enhancing the opportunity for private sector growth/investment 15.3% Increased use of integrated social programs among the poor 12.5% Climate change 10.8% Water management and access to water services 10.8% Reducing crime and violence 10.2% Modernizing public sector management and information systems 8.0% Improved business environment 6.8% Urban development 6.3% Gender equity 5.7% Trade promotion and regional integration 5.1% Integrated risk management 4.5% Increased public revenues and improved expenditure 4.5% Ethnicity (indigenous groups) 2.8% 54 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Effectiveness Mexico’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 7. Convening/Facilitating/Linkage to non-Bank expertise 158 13 7.72 1.75 8. Data 164 7 8.24 1.57 9. Policy advice, studies, analyses 161 10 8.07 1.50 10. Financial resources 154 17 8.09 1.59 11. Technical assistance 160 11 8.28 1.47 12. Working in partnerships with others to improve impact 146 25 7.92 1.63 13. Leveraging private sector funds 130 41 7.44 1.78 14. Trust Fund management 121 47 7.48 1.78 15. Other 7 17 4.71 3.04 16. Which of the following do you identify as the World Bank Group (IBRD and Percentage of Respondents IFC)’s greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO) (Responses Combined; N=169) Not enough public disclosure of its work 33.7% World Bank Group’s processes too slow and complex 30.8% Too bureaucratic in its operational policies and procedures 26.6% Not adequately sensitive to political/social realities in Mexico 26.0% Not exploring alternative policy options 10.7% Too influenced by developed countries 10.7% Not aligned with country priorities 8.3% Imposing technocratic solutions without regard to political realities 7.7% Not willing to honestly criticize policies and reform efforts in the country 7.1% Not aligned with other development partners’ work 7.1% Staff too inaccessible 6.5% Other 5.9% Not collaborating enough with non-state actors 4.7% Not client focused 3.0% The credibility of its knowledge/data 1.2% Arrogant in its approach 0.6% 17. In addition to the regular relations with the national government as its main interlocutor, which TOW of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=171) Academia/think tanks/research institutes 41.5% Local Government 39.8% NGOs 33.3% Private sector 24.0% Beneficiaries 15.8% Community Based Organizations (CBOs) 12.9% Parliament 7.6% Community of development partners 7.0% Media 5.8% Foundations 2.9% Other 2.3% Faith-based organizations 0.6% 55 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Mexico? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 18. Overall the World Bank Group currently plays a relevant role in 164 7 7.04 1.99 development in Mexico* 19. The World Bank Group’s work is aligned with what I consider the 164 7 7.34 1.82 development priorities for Mexico* 20. The World Bank Group is an organization that does not represent a 161 10 6.92 2.58 particular ideological perspective in Mexico 21. The World Bank Group is an organization that has no dominant 156 15 6.37 2.54 influence of any particular country 22. The World Bank Group supports Mexico’s effort to reduce social 158 12 7.73 1.92 exclusion 23. The World Bank Group respects the positions, views and demands of 161 10 8.11 1.84 the government of Mexico 24. The World Bank Group listens and takes into account your views. 163 8 7.67 2.02 To what extent is the World Bank Group an effective development partner Degree in Mexico, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 25. Responsiveness* 156 10 7.40 1.77 26. Flexibility (in terms of the World Bank’s products and services) * 155 13 7.12 1.83 27. Flexibility (in terms of changing country circumstances)* 154 12 7.25 1.81 28. Openness* 161 7 7.81 1.88 29. Staff accessibility* 158 10 7.92 1.91 30. Straightforwardness and honesty* 158 9 8.20 1.86 31. Collaboration with groups outside of the Government* 135 33 7.25 1.95 32. Collaboration with the Government* 156 12 8.46 1.43 33. Collaboration with other development partners* 126 39 7.81 1.71 34. Collaboration with the private sector* 117 50 7.59 1.71 35. The speed in which it gets things accomplished on the ground* 146 21 6.95 1.91 36. Follow through over time* 147 21 7.67 1.83 Combination of services N DK Mean SD 37. When considering the national development needs in Mexico, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Mexico meet 159 7 7.22 1.79 the national development needs of Mexico? (1-To no degree at all, 10-To a very significant degree) 38. When WBG assisted reform efforts fail or are slow to take place, which of Percentage of Respondents the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=167) Political pressures and obstacles 35.9% The Government works inefficiently 28.7% Reforms are not well thought out in light of country challenges 24.0% The Subnational Government works inefficiently 23.4% The World Bank Group is not sensitive enough to political/social realities on the 20.4% ground There is not an adequate level of citizen/civil society participation 20.4% The World Bank Group works too slowly 18.6% Lack of/inadequate levels of capacity in Government 10.2% The World Bank Group does not do adequate follow through/follow-up 5.4% Other 1.8% 56 The World Bank Group Mexico Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In its efforts to support the government of Mexico’s national development Effectiveness plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico. (1-Not effective at all, 10-Very effective) N DK Mean SD Unleashing Productivity 1. Fostering sound financial sector development 127 34 7.68 1.50 2. Creating a more competitive business environment 125 36 7.38 1.80 3. Fostering innovation for productivity and competitiveness 135 27 7.56 1.66 4. Upgrading infrastructure 129 30 7.67 1.62 Increasing Social Prosperity 5. Developing an integral social protection system 130 30 7.08 1.83 6. Developing labor markets that allow for inclusive growth 128 33 7.05 1.85 Strengthening Public Finances and Government Efficiency 7. Managing medium-term fiscal challenges at national and sub-national 127 33 7.35 1.53 levels 8. Enhancing service delivery through better public sector management 133 28 7.45 1.80 9. Implementing an integrated sovereign risk management framework. 114 45 7.31 1.72 Promoting Green and Inclusive Growth 10. Reducing the footprint of growth 128 33 7.52 1.96 11. Using natural resources in an optimal way 135 27 7.61 1.93 Achieving Development Results* N DK Mean SD 12. To what extent does the World Bank Group’s work help to achieve development results in Mexico?* (1-To no degree at all, 10-To a very 150 10 7.18 1.65 significant degree) To what extent do you agree with the following statements about the World Bank Group in Mexico? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 13. The World Bank (IBRD) financial instruments meet the needs of 147 12 7.20 1.69 Mexico* 14. The IFC financial instruments meet Mexico’s needs 107 51 7.16 1.77 15. The World Bank Group meets Mexico’s needs for knowledge services * 150 10 7.69 1.77 16. The World Bank Group’s convening services meet the needs of Mexico 148 13 7.55 1.78 Value of World Bank Group’s Reimbursable Advisory Services N DK Mean SD 17. To what extent do you believe that Mexico received value for money from the World Bank Group’s reimbursable advisory services? (1-To no 96 62 7.52 1.85 degree at all, 10-To a very significant degree) 57 The World Bank Group Mexico Country Opinion Survey 2014 D. The World Bank Group’s Knowledge and Convening Services (i.e., Analysis, Studies, Research, Data, Reports, Conferences, Workshops, Study Tours) 1. How frequently do you interact with the World Bank Group on knowledge and Percentage of Respondents convening services in the work you do? (N=160) Weekly 10.0% Monthly 27.5% A few times a year 35.0% Rarely 20.0% Never 7.5% 2. Have you read/consulted any World Bank Group Reports: Latin American Percentage of Respondents Entrepreneurs: Many Firms but Little Innovation? (N=160) Yes 18.8% No 81.3% Value of World Bank Group Reports N DK Mean SD 3. To what extent do you believe any Report raised substantive new information and insight that you were not aware of prior to reading? 29 1 7.55 1.50 (1-To no degree at all, 10-To a very significant degree) 4. To what extent do you believe any Report provided you with useful information in terms of the work you do? (1-To no degree at all, 10-To 30 0 7.37 2.03 a very significant degree) In Mexico, to what extent do you believe that the World Bank Group’s Degree knowledge and convening services: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 5. Are timely 138 16 7.64 1.54 6. Include appropriate level of stakeholder involvement during 141 14 7.63 1.64 preparation 7. Are relevant to Mexico’s development priorities 144 11 7.80 1.54 8. Provide feasible recommendations 143 12 7.46 1.58 9. Are accessible (well written and easy to understand) 143 11 7.80 1.59 10. Are source of relevant information on global good practices 142 14 8.15 1.38 11. Are useful in terms of the work you do 147 8 8.01 1.78 12. Are adequately disseminated 144 11 6.97 2.10 13. Are translated enough into local language 139 16 7.76 1.96 14. Are adaptable to Mexico’s specific development challenges and country 143 12 7.78 1.59 circumstances* Overall Evaluations N DK Mean SD 15. Overall, how significant a contribution do you believe the World Bank Group’s knowledge and convening services make to development 144 11 7.57 1.70 results in your country?* (1-Not significant at all, 10-Very significant) 16. Overall, how would you rate the technical quality of the World Bank Group’s knowledge and convening services?* (1-Very low technical 146 9 8.12 1.28 quality, 10-Very high technical quality) 58 The World Bank Group Mexico Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 128 28 7.41 2.05 2. The World Bank Group effectively monitors and evaluates the projects 143 13 7.76 1.82 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 130 26 7.50 1.80 fashion 4. The World Bank Group’s “Safeguard Policy� requirements are 122 34 7.69 1.69 reasonable 5. The World Bank Group takes decisions quickly in Mexico* 135 21 7.41 1.77 6. Working with the World Bank Group increases Mexico’s institutional 142 13 7.58 1.83 capacity 7. The World Bank Group ensures consistency and continuity through 121 34 7.38 1.97 staff changes 8. Where country systems are adequate, the World Bank Group makes 126 30 7.66 2.01 appropriate use of them* 9. The World Bank Group provides effective implementation support 133 23 7.73 1.85 F. Recent Trends and the Future Role of the World Bank Group in Mexico World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its 142 13 7.45 1.72 work in Mexico? (1-To no degree at all, 10-To a very significant degree) Role of World Bank Group N DK Mean SD 2. How significant a role do you believe that the World Bank Group SHOULD play in Mexico’s development in the near future? (1-Not a 153 1 8.35 1.56 significant role at all, 10-Very significant role) Role of International Development Cooperation N DK Mean SD 3. How significant a role do you believe that international development cooperation SHOULD play in Mexico’s development in the near future? 154 2 8.60 1.34 (1-Not a significant role at all, 10-Very significant role) Role of International Finance Corporation N DK Mean SD 4. How significant a role do you believe IFC, through its support for the private sector, SHOULD play in helping Mexico achieve its development 133 22 8.35 1.75 goals in the future? (1-Not a significant role at all, 10-Very significant role) 5. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Mexico? (Choose no more than TWO) (Responses Combined; N=155) Reduce the complexity of obtaining World Bank Group financing 49.7% Reach out more to groups outside of government 34.8% Offer more innovative knowledge services 27.7% Improve the quality of its experts as related to Mexico’s specific challenges 18.1% Offer more innovative financial products 14.8% Provide more adequate data/knowledge/statistics/figures on Mexico’s economy 12.9% Work faster 12.3% Focus primarily on advocacy issues 7.7% Ensure greater selectivity in its work 5.8% Other 5.2% 59 The World Bank Group Mexico Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mexico (continued) 6. When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Mexico? (Select only ONE response) (N=155) The combination is appropriate for Mexico 32.9% Knowledge products 29.7% Financial services 25.2% Convening services 9.7% None of the above 2.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Mexico? (Choose no more than TWO) (Responses Combined; N=154) Internet 63.0% Local newspapers 44.8% Periodicals 35.1% Local television 13.0% International newspapers 10.4% Social media 5.8% Other 5.8% Local radio 4.5% International television 3.9% Blogs 1.3% International radio 0.6% Instant messaging 0.6% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=155) e-newsletters 47.7% World Bank Group seminars/workshops/conferences 34.8% World Bank Group website 34.8% Direct contact with World Bank Group 29.7% World Bank Group publications and other written materials 23.9% Social media 12.3% Instant messaging 3.9% Blogs 1.9% Mobile phones 1.3% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=151) Yes 45.0% No 55.0% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=153) Yes 20.9% No 79.1% 60 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Percentage of Respondents 5. Were you able to obtain this information? (N=30) Yes 86.7% No 13.3% Percentage of Respondents 6. Do you use/have used the World Bank Group’s website? (N=154) Yes 81.8% No 18.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 7. I use/consult World Bank Group data more often than I did a few years 148 5 6.88 2.63 ago 8. I find the World Bank Group websites easy to navigate 124 1 7.49 1.71 9. I find the information on the World Bank Group’s websites useful 125 0 8.30 1.26 10. I find the information on the World Bank Group’s social media (e.g., 106 46 6.19 2.55 Facebook, Twitter, Youtube) useful 11. When I need information from the World Bank Group I know how to 144 8 7.40 2.39 find it 12. The World Bank Group is responsive to my information requests and 115 37 7.78 2.33 inquiries H. Development Organizations in the Region Familiarity with IDB N DK Mean SD 1. How familiar are you with the work of the Inter-American Development 148 3 7.49 2.18 Bank (IDB/BID) in Mexico? (1-Not familiar at all, 10-Extremely familiar) Effectiveness of IDB N DK Mean SD 2. Please rate your impression of the effectiveness of the Inter-American Development (IDB/BID) in Mexico? (1-Not effective at all, 10-Extremely 134 17 7.69 1.63 effective) 61 The World Bank Group Mexico Country Opinion Survey 2014 I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=153) Employee of a Ministry, Ministerial Department or Implementation Agency 22.2% Project Management Unit (PMU) overseeing implementation of project 9.2% Independent Government Institution 9.2% Office of Minister 8.5% Academia/Research Institute/Think Tank 8.5% Other 7.8% NGO 7.2% Private Sector Organization 6.5% Consultant/Contractor working on World Bank Group supported project/program 5.9% Financial Sector/Private Bank 5.9% Local Government Office or Staff 3.3% Private Foundation 2.6% Bilateral Agency 1.3% Media 1.3% Office of Parliamentarian .7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=152) Other 21.1% Financial markets/banking 18.4% Public sector governance/public financial management/anti corruption 15.1% Natural resource management/environmental sustainability 5.9% Social protection 5.3% Education 4.6% Energy 3.9% Health/Communicable/non-communicable diseases 3.9% Information and communications technology 3.9% Law and justice/regulatory framework 3.9% Water and sanitation 3.3% Private sector development/foreign direct investment 2.0% Transport 2.0% Agriculture/rural development/food security 1.3% Climate change/disaster management 1.3% Gender equity/equality of opportunity 1.3% Urban development 1.3% Generalist 1.3% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=153) Yes 53.6% No 46.4% Percentage of Respondents 4. Are you/have you been an IFC client? (N=152) Yes 15.8% No 84.2% 62 The World Bank Group Mexico Country Opinion Survey 2014 I. Background Information (continued) 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Mexico? (Choose no more than TWO) (Responses Combined; N=149) Engage in World Bank Group related/sponsored events/activities 45.6% Collaborate as part of my professional duties 45.0% Use World Bank Group reports/data 37.6% Use World Bank Group website for information, data, research, etc. 25.5% Observer 13.4% 6. Currently, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily work with in Mexico? (Please mark only ONE response) (N=152) The World Bank (IBRD) 59.2% I don't collaborate/work with the World Bank Group 27.6% Both World Bank and IFC 9.9% International Finance Corporation (IFC) 3.3% Percentage of Respondents 7. Which best represents your geographic location? (N=153) Mexico City 86.3% Outside Mexico City 13.7% 63 The World Bank Group Mexico Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Mexico In general, would you say that Mexico is headed in...?* Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other The right direction 84.6% 70.6% 69.6% 40.0% 63.2% 46.7% 64.3% 30.8% 76.5% The wrong direction 0.0% 8.8% 8.7% 0.0% 21.1% 40.0% 0.0% 46.2% 17.6% Not sure 15.4% 20.6% 21.7% 60.0% 15.8% 13.3% 35.7% 23.1% 5.9% *Significantly different between stakeholder groups Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important development priorities in Mexico? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Increased use of integrated social programs among the poor 15.4% 26.5% 13.0% 0.0% 5.3% 7.1% 7.1% 8.3% 29.4% Upgrading infrastructure projects 15.4% 32.4% 30.4% 40.0% 42.1% 14.3% 42.9% 25.0% 35.3% Modernizing public sector management and information 0.0% 14.7% 13.0% 0.0% 0.0% 7.1% 7.1% 25.0% 11.8% systems Enhancing the opportunity for private sector 23.1% 5.9% 13.0% 20.0% 21.1% 7.1% 14.3% 8.3% 11.8% growth/investment Gender equity 0.0% 8.8% 8.7% 0.0% 0.0% 21.4% 7.1% 8.3% 0.0% Water management and access to water services 15.4% 8.8% 13.0% 20.0% 10.5% 7.1% 0.0% 16.7% 5.9% Increased skilled labor market participation 23.1% 14.7% 13.0% 40.0% 31.6% 14.3% 21.4% 0.0% 41.2% Increased access to finance and improved financial inclusion 7.7% 11.8% 26.1% 20.0% 10.5% 7.1% 35.7% 8.3% 5.9% Urban development 0.0% 0.0% 0.0% 0.0% 5.3% 7.1% 0.0% 0.0% 11.8% Fostering innovation for productivity and competitiveness 38.5% 29.4% 17.4% 20.0% 21.1% 14.3% 28.6% 25.0% 29.4% Access and quality of education 46.2% 55.9% 39.1% 40.0% 52.6% 71.4% 50.0% 75.0% 47.1% Effectiveness of states and municipalities 23.1% 8.8% 17.4% 60.0% 10.5% 21.4% 7.1% 16.7% 23.5% Integrated risk management 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Using natural resources in an optimal way 30.8% 17.6% 26.1% 0.0% 5.3% 21.4% 7.1% 16.7% 5.9% Climate change 7.7% 14.7% 13.0% 20.0% 26.3% 14.3% 7.1% 0.0% 11.8% Improved business environment 0.0% 2.9% 0.0% 0.0% 10.5% 0.0% 0.0% 8.3% 0.0% Trade promotion and regional integration 7.7% 2.9% 4.3% 0.0% 0.0% 7.1% 0.0% 8.3% 0.0% Reducing crime and violence 23.1% 29.4% 34.8% 20.0% 42.1% 42.9% 35.7% 33.3% 29.4% Increased public revenues and improved expenditure 23.1% 8.8% 13.0% 0.0% 5.3% 7.1% 14.3% 16.7% 0.0% Ethnicity (indigenous groups) 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 64 The World Bank Group Mexico Country Opinion Survey 2014 A. General Issues facing Mexico (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mexico? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Improved business environment 7.7% 2.9% 4.3% 20.0% 10.5% 6.7% 0.0% 7.7% 0.0% Access and quality of education 76.9% 73.5% 65.2% 80.0% 94.7% 93.3% 57.1% 76.9% 76.5% Modernizing public sector management and information 0.0% 0.0% 0.0% 0.0% 5.3% 6.7% 0.0% 15.4% 0.0% systems Integrated risk management* 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 7.1% 0.0% 0.0% Gender equity 0.0% 8.8% 4.3% 0.0% 0.0% 6.7% 7.1% 7.7% 5.9% Ethnicity (indigenous groups) 0.0% 11.8% 0.0% 0.0% 0.0% 13.3% 7.1% 7.7% 0.0% Increased skilled labor market participation 38.5% 41.2% 47.8% 40.0% 42.1% 33.3% 50.0% 38.5% 47.1% Increased access to finance and improved financial inclusion 0.0% 17.6% 21.7% 0.0% 5.3% 13.3% 42.9% 23.1% 11.8% Trade promotion and regional integration 7.7% 17.6% 4.3% 0.0% 5.3% 0.0% 14.3% 0.0% 17.6% Increased public revenues and improved expenditure 7.7% 8.8% 0.0% 20.0% 5.3% 0.0% 7.1% 0.0% 5.9% Upgrading infrastructure projects 30.8% 8.8% 17.4% 20.0% 26.3% 13.3% 7.1% 15.4% 17.6% Effectiveness of states and municipalities 23.1% 17.6% 17.4% 40.0% 26.3% 13.3% 0.0% 30.8% 35.3% Enhancing the opportunity for private sector 23.1% 5.9% 13.0% 40.0% 10.5% 6.7% 21.4% 7.7% 11.8% growth/investment Using natural resources in an optimal way* 30.8% 5.9% 21.7% 0.0% 0.0% 13.3% 0.0% 0.0% 5.9% Climate change 7.7% 0.0% 4.3% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Increased use of integrated social programs among the poor 15.4% 23.5% 13.0% 0.0% 15.8% 26.7% 14.3% 15.4% 23.5% Urban development 0.0% 2.9% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reducing crime and violence 7.7% 8.8% 13.0% 20.0% 5.3% 13.3% 0.0% 7.7% 5.9% Fostering innovation for productivity and competitiveness 7.7% 32.4% 26.1% 0.0% 31.6% 33.3% 42.9% 23.1% 29.4% Water management and access to water services 7.7% 2.9% 8.7% 0.0% 10.5% 0.0% 7.1% 7.7% 0.0% *Significantly different between stakeholder groups 65 The World Bank Group Mexico Country Opinion Survey 2014 A. General Issues facing Mexico (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Mexico? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Better employment opportunities for young people 38.5% 20.6% 17.4% 0.0% 26.3% 13.3% 23.1% 15.4% 11.8% Better employment opportunities for women 7.7% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% Greater access to finance for the financially under-served 15.4% 5.9% 8.7% 0.0% 10.5% 0.0% 30.8% 0.0% 0.0% Greater voice and participation for citizens to help ensure 0.0% 14.7% 0.0% 20.0% 15.8% 46.7% 0.0% 23.1% 17.6% greater accountability* Greater access to health and nutrition for citizens 15.4% 5.9% 4.3% 0.0% 0.0% 6.7% 15.4% 30.8% 17.6% Better entrepreneurial opportunities 15.4% 23.5% 30.4% 20.0% 31.6% 6.7% 23.1% 15.4% 29.4% A growing middle class 30.8% 8.8% 13.0% 20.0% 10.5% 6.7% 7.7% 7.7% 17.6% Better opportunity for the poor who live in rural areas 0.0% 5.9% 8.7% 20.0% 0.0% 6.7% 15.4% 15.4% 29.4% Better opportunity for the poor who live in urban areas 0.0% 5.9% 4.3% 20.0% 0.0% 0.0% 0.0% 7.7% 5.9% Sustainable economic growth 15.4% 38.2% 43.5% 20.0% 26.3% 33.3% 15.4% 15.4% 23.5% More effective disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% More reliable social protection systems 7.7% 14.7% 8.7% 40.0% 0.0% 26.7% 7.7% 7.7% 0.0% Increased non-oil public revenues and improved expenditure 7.7% 2.9% 4.3% 0.0% 5.3% 6.7% 7.7% 7.7% 0.0% efficiency Education and training that better ensure job opportunity 38.5% 41.2% 34.8% 20.0% 63.2% 40.0% 30.8% 46.2% 29.4% Better quality of public services 7.7% 2.9% 13.0% 20.0% 10.5% 0.0% 7.7% 7.7% 0.0% Other 0.0% 2.9% 4.3% 0.0% 0.0% 6.7% 7.7% 0.0% 5.9% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank (IBRD) in 13 8.31 1.18 34 8.03 1.49 23 8.35 1.97 5 5.60 1.95 19 7.84 2.09 15 7.27 1.79 14 7.50 2.07 13 6.69 2.72 17 8.00 1.54 Mexico?* How familiar are you with the work of the International Finance 13 5.77 2.86 34 5.56 2.77 23 5.96 2.92 5 2.20 1.10 19 5.89 2.51 15 4.47 3.02 14 4.50 2.56 13 4.85 2.82 17 5.71 2.89 Corporation (IFC) in Mexico? (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant/ Private s ector/ Independent Academ ia/ Minis terial Dep/ Contractor on WBG Local Financial s ector/ Governm ent Res earch ins titute/ Office of Minis ter Im plem entation Agency project Governm ent Private bank CSO Ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank 13 8.31 1.25 33 7.70 1.63 21 8.14 2.01 4 5.75 2.22 17 7.35 1.66 14 6.93 1.98 13 7.85 1.07 9 7.22 1.79 16 7.94 .85 Group’s (IBRD and IFC) effectivenes s in Mexico? How effectively do you believe the different parts of the World Bank 11 8.55 1.29 28 7.82 1.66 21 7.62 2.36 2 4.50 2.12 17 7.24 1.44 12 6.33 2.02 11 7.18 2.04 6 6.83 2.64 14 7.64 1.55 Group (IBRD and IFC) collaborate and coordinate efforts in Mexico? (1-Not effective at all, 10-Very effective) 66 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and 13 8.77 .93 33 8.33 1.76 22 8.55 1.26 4 7.25 1.71 18 8.56 1.20 13 8.00 1.15 13 7.38 1.45 9 8.22 1.20 15 8.47 1.41 knowledge) to help Mexico solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, which areas of engagement do you believe the World Bank Group should focus most of its attention and resources in Mexico? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Improved business environment 7.7% 5.9% 0.0% 20.0% 5.3% 0.0% 14.3% 15.4% 5.9% Effectiveness of states and municipalities 38.5% 35.3% 21.7% 20.0% 26.3% 20.0% 35.7% 30.8% 35.3% Climate change 7.7% 20.6% 8.7% 0.0% 21.1% 13.3% 0.0% 0.0% 17.6% Using natural resources in an optimal way 23.1% 14.7% 34.8% 0.0% 21.1% 20.0% 0.0% 30.8% 11.8% Increased use of integrated social programs among the poor* 15.4% 26.5% 0.0% 0.0% 0.0% 13.3% 28.6% 15.4% 0.0% Urban development 7.7% 2.9% 8.7% 0.0% 15.8% 6.7% 0.0% 7.7% 5.9% Increased skilled labor market participation 23.1% 11.8% 17.4% 20.0% 15.8% 20.0% 35.7% 7.7% 35.3% Fostering innovation for productivity and competitiveness 15.4% 38.2% 43.5% 40.0% 47.4% 26.7% 42.9% 38.5% 52.9% Water management and access to water services 7.7% 14.7% 4.3% 0.0% 10.5% 20.0% 0.0% 23.1% 5.9% Increased public revenues and improved expenditure 15.4% 2.9% 4.3% 0.0% 0.0% 0.0% 7.1% 15.4% 0.0% Access and quality of education 38.5% 32.4% 39.1% 60.0% 36.8% 40.0% 35.7% 53.8% 23.5% Upgrading infrastructure projects 7.7% 20.6% 17.4% 20.0% 47.4% 20.0% 21.4% 23.1% 17.6% Modernizing public sector management and information 7.7% 11.8% 0.0% 0.0% 10.5% 20.0% 7.1% 0.0% 17.6% systems Integrated risk management 0.0% 8.8% 8.7% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Enhancing the opportunity for private sector 46.2% 5.9% 13.0% 0.0% 21.1% 0.0% 21.4% 15.4% 23.5% growth/investment* Gender equity* 0.0% 8.8% 4.3% 0.0% 0.0% 26.7% 0.0% 0.0% 5.9% Reducing crime and violence 0.0% 5.9% 13.0% 20.0% 5.3% 20.0% 7.1% 15.4% 0.0% Trade promotion and regional integration 7.7% 8.8% 4.3% 20.0% 0.0% 0.0% 0.0% 0.0% 17.6% Increased access to finance and improved financial inclusion 23.1% 17.6% 34.8% 60.0% 15.8% 6.7% 28.6% 7.7% 23.5% Ethnicity (indigenous groups) 0.0% 0.0% 4.3% 0.0% 0.0% 6.7% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Mexico’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating/Linkage to 13 8.08 .76 33 8.00 1.77 23 7.83 1.95 5 7.60 2.70 16 7.44 1.41 13 6.92 2.14 11 7.64 1.12 12 7.00 2.30 16 8.38 1.09 non-Bank expertise Data 12 8.92 .79 32 8.22 1.83 23 8.17 1.67 4 6.75 2.63 17 8.29 1.21 14 7.86 1.29 14 8.36 1.08 12 8.17 2.29 17 8.53 1.23 Policy advice, studies, analyses 13 8.46 1.05 33 8.18 1.55 22 8.14 1.91 4 7.25 2.87 17 7.94 1.52 14 7.57 1.22 12 8.17 1.11 10 8.00 1.15 17 8.41 1.00 Financial resources 12 8.33 1.07 33 8.12 1.32 21 8.62 2.01 4 7.25 2.87 16 8.00 1.37 15 7.40 1.88 13 8.15 1.72 10 7.90 1.45 16 8.38 .81 Technical assistance 13 9.00 .71 34 8.44 1.28 22 8.41 1.99 4 7.50 3.11 17 7.88 1.32 13 7.69 1.32 14 8.36 1.15 11 8.27 1.27 16 8.38 1.26 Working in partnerships with 13 8.23 1.48 30 8.20 1.27 20 8.15 1.95 4 7.50 3.11 18 7.89 1.41 12 7.42 1.88 12 8.17 1.40 8 7.00 1.85 15 8.13 .83 others to improve impact Leveraging private sector funds 11 8.18 .75 24 7.54 1.53 20 7.95 1.76 3 6.33 3.06 16 7.19 1.47 10 6.90 2.42 10 7.20 1.93 8 6.75 2.49 12 7.67 .98 Trust Fund management 11 8.27 .65 24 7.79 1.44 18 7.78 2.13 3 6.33 3.06 16 6.81 1.72 9 6.89 2.37 9 6.67 1.94 8 7.38 1.60 10 8.10 .99 Other 2 5.50 6.36 1 3.00 0.00 1 6.00 0.00 1 2.00 0.00 1 6.00 0.00 Which of the following do you identify as the World Bank Group (IBRD and IFC)’s greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Staff too inaccessible 0.0% 3.1% 13.0% 0.0% 0.0% 6.7% 7.1% 15.4% 11.8% Not exploring alternative policy options 15.4% 12.5% 4.3% 33.3% 10.5% 6.7% 0.0% 15.4% 23.5% Not adequately sensitive to political/social realities in Mexico 15.4% 37.5% 17.4% 0.0% 31.6% 26.7% 21.4% 23.1% 23.5% Not enough public disclosure of its work 30.8% 37.5% 30.4% 33.3% 36.8% 33.3% 42.9% 30.8% 29.4% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Not aligned with country priorities 0.0% 3.1% 8.7% 0.0% 0.0% 13.3% 7.1% 15.4% 11.8% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 7.7% 0.0% Not willing to honestly criticize policies and reform efforts in 7.7% 9.4% 8.7% 0.0% 5.3% 6.7% 7.1% 7.7% 5.9% the country Too influenced by developed countries 15.4% 9.4% 8.7% 66.7% 0.0% 26.7% 7.1% 15.4% 11.8% Imposing technocratic solutions without regard to political 15.4% 6.3% 8.7% 33.3% 0.0% 0.0% 7.1% 7.7% 5.9% realities World Bank Group’s processes too slow and complex 30.8% 18.8% 43.5% 0.0% 31.6% 26.7% 42.9% 15.4% 47.1% Too bureaucratic in its operational policies and procedures 53.8% 34.4% 17.4% 0.0% 21.1% 20.0% 28.6% 23.1% 29.4% Not aligned with other development partners’ work 15.4% 15.6% 4.3% 0.0% 5.3% 13.3% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors* 0.0% 0.0% 0.0% 0.0% 15.8% 13.3% 0.0% 15.4% 0.0% Not client focused 0.0% 0.0% 4.3% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Other 0.0% 3.1% 13.0% 0.0% 15.8% 6.7% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 68 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other NGOs* 23.1% 35.3% 26.1% 0.0% 36.8% 73.3% 28.6% 38.5% 11.8% Local Government* 84.6% 50.0% 30.4% 60.0% 26.3% 26.7% 50.0% 7.7% 41.2% Beneficiaries 15.4% 20.6% 26.1% 40.0% 10.5% 0.0% 28.6% 0.0% 11.8% Private sector* 7.7% 14.7% 17.4% 20.0% 47.4% 6.7% 35.7% 38.5% 41.2% Community Based Organizations (CBOs) 23.1% 5.9% 26.1% 0.0% 10.5% 26.7% 7.1% 7.7% 5.9% Community of development partners* 0.0% 0.0% 8.7% 20.0% 26.3% 6.7% 0.0% 7.7% 5.9% Foundations 0.0% 2.9% 0.0% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% Academia/think tanks/research institutes* 15.4% 50.0% 39.1% 20.0% 31.6% 26.7% 42.9% 76.9% 29.4% Parliament 23.1% 5.9% 4.3% 0.0% 0.0% 6.7% 0.0% 15.4% 17.6% Media 7.7% 5.9% 8.7% 20.0% 0.0% 6.7% 7.1% 0.0% 11.8% Faith-based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Other 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 7.7% 11.8% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Mexico? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 13 7.54 1.61 33 7.27 1.75 22 7.91 2.20 5 5.60 1.82 18 7.33 1.14 15 6.00 2.04 13 7.38 1.66 12 6.25 2.73 17 7.29 1.79 relevant role in development in Mexico* The World Bank Group’s work is aligned with what I 13 7.85 1.99 34 7.97 1.53 23 8.13 1.60 4 6.75 2.63 18 7.56 1.29 15 5.87 1.96 13 7.46 1.20 12 6.00 2.00 16 7.69 1.20 consider the development priorities for Mexico* The World Bank Group is an organization that does not represent a particular ideological perspective in 13 7.46 1.71 32 7.22 2.45 23 7.57 2.87 4 4.00 2.94 17 8.47 1.70 14 6.00 2.88 14 6.86 2.66 11 4.91 2.66 17 6.76 2.49 Mexico* The World Bank Group is an organization that has 13 6.54 2.79 32 6.41 2.61 20 7.65 2.56 4 6.25 3.30 18 7.61 1.50 14 4.43 2.62 14 7.00 2.00 11 4.73 2.24 15 6.40 1.99 no dominant influence of any particular country* The World Bank Group supports Mexico’s effort to 12 8.08 1.38 33 8.09 1.76 22 8.50 1.77 4 6.00 2.16 18 7.94 1.59 14 6.36 2.47 12 7.67 2.06 11 6.45 2.07 17 8.18 1.33 reduce social exclusion* The World Bank Group respects the positions, 13 8.77 0.83 34 8.15 1.92 22 9.00 1.35 5 7.40 2.61 18 8.61 1.14 13 6.46 2.50 13 7.46 2.15 11 7.27 2.10 17 8.47 1.18 views and demands of the government of Mexico* The World Bank Group listens and takes into 13 8.31 0.95 34 7.50 2.26 22 8.59 2.04 5 7.20 2.39 18 7.67 1.68 15 6.93 2.22 14 8.36 1.15 12 6.42 2.23 16 8.00 1.32 account your views* *Significantly different between stakeholder groups 69 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mexico in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 13 7.62 1.39 33 7.88 1.58 22 7.95 2.01 5 6.80 2.39 18 7.39 1.33 14 5.86 2.11 12 7.33 1.37 10 6.80 2.10 16 7.88 1.09 Flexibility (in terms of the World Bank’s 13 7.62 1.19 34 7.76 1.63 22 7.95 2.13 4 6.25 2.36 17 6.88 1.36 14 5.93 1.82 12 7.08 1.51 10 5.90 1.66 16 7.75 1.18 products and services)* Flexibility (in terms of changing country 13 7.92 1.32 33 7.52 1.68 21 7.90 2.07 4 5.75 2.06 17 7.06 1.34 14 6.21 1.97 12 7.42 1.38 10 5.90 1.85 16 8.00 1.03 circumstances)* Openness 13 8.31 1.32 34 7.97 2.04 22 8.50 1.82 4 6.25 2.36 18 7.39 2.00 15 7.07 1.91 12 8.00 1.48 12 7.08 1.98 16 8.25 1.13 Staff accessibility* 13 8.77 .73 34 8.35 1.76 22 8.32 2.08 5 7.20 2.49 17 7.53 1.66 14 6.79 2.52 12 8.17 1.40 12 6.75 2.09 15 8.13 1.30 Straightforwardness and honesty* 13 8.62 1.12 34 8.35 1.82 21 8.52 1.86 4 7.25 2.99 17 8.71 1.31 15 6.93 2.46 12 8.75 1.14 12 7.25 2.26 15 8.27 1.10 Collaboration with groups outside of the 10 7.80 1.69 25 7.48 1.76 17 7.59 2.53 4 7.00 2.94 17 7.29 1.79 14 6.71 1.98 10 7.60 1.35 12 5.83 2.17 13 7.54 1.45 Government Collaboration with the Government* 13 8.92 .86 34 8.56 1.52 22 9.05 .95 5 7.40 2.61 18 8.28 1.23 14 7.57 1.45 11 8.55 .82 11 8.00 1.90 17 8.82 .64 Collaboration with other development 11 8.36 1.43 26 7.92 1.49 18 8.22 2.07 2 5.50 3.54 15 7.53 1.30 11 7.18 1.78 9 7.89 .93 9 5.89 1.62 15 8.60 .91 partners* Collaboration with the private sector* 10 7.80 1.14 23 7.65 1.67 16 8.38 1.41 3 7.00 3.61 14 7.00 1.47 11 7.27 2.24 9 7.56 1.13 9 5.78 2.39 13 8.23 .93 The speed in which it gets things 13 7.54 1.61 32 7.00 1.97 21 7.57 2.13 4 6.75 2.63 17 6.71 1.53 13 5.62 2.18 11 7.36 .92 9 5.67 2.29 15 7.47 1.51 accomplished on the ground* Follow through over time* 12 8.17 1.11 30 7.70 1.95 21 8.48 1.78 5 7.20 2.59 17 7.71 1.49 13 6.15 2.03 11 8.00 1.79 12 6.83 1.95 15 8.07 1.22 *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Mexico, to what extent does the combination of financial, knowledge and 12 7.83 .83 33 7.39 1.90 21 8.00 1.87 5 6.40 1.95 17 7.24 1.03 15 5.60 2.23 12 7.83 1.11 12 6.42 1.78 17 7.53 1.07 convening services that the World Bank Group currently provides meet the national development needs of Mexico?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 70 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other The World Bank Group works too slowly 23.1% 17.6% 9.1% 0.0% 16.7% 13.3% 14.3% 23.1% 23.5% The Government works inefficiently* 7.7% 29.4% 36.4% 20.0% 44.4% 20.0% 7.1% 61.5% 23.5% The Subnational Government works inefficiently 30.8% 17.6% 18.2% 40.0% 16.7% 20.0% 28.6% 23.1% 35.3% There is not an adequate level of citizen/civil society 23.1% 20.6% 22.7% 40.0% 16.7% 20.0% 28.6% 23.1% 5.9% participation The World Bank Group does not do adequate follow 0.0% 5.9% 4.5% 0.0% 11.1% 13.3% 0.0% 0.0% 11.8% through/follow-up Lack of/inadequate levels of capacity in Government 0.0% 11.8% 0.0% 20.0% 5.6% 13.3% 14.3% 7.7% 23.5% Political pressures and obstacles 30.8% 38.2% 59.1% 20.0% 33.3% 46.7% 14.3% 30.8% 29.4% Reforms are not well thought out in light of country challenges 30.8% 20.6% 22.7% 40.0% 16.7% 26.7% 50.0% 7.7% 29.4% The World Bank Group is not sensitive enough to 38.5% 20.6% 13.6% 0.0% 27.8% 20.0% 21.4% 7.7% 11.8% political/social realities on the ground Other 0.0% 2.9% 4.5% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% *Significantly different between stakeholder groups 71 The World Bank Group Mexico Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 20 14-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Unleasing Productivity Fostering sound financial sector 10 8.10 .74 26 7.77 1.45 20 8.30 1.17 5 7.00 2.35 18 6.89 1.68 11 7.27 1.79 10 7.80 1.40 11 7.00 1.84 12 8.33 .49 development* Creating a more competitive business 10 8.10 .74 26 7.54 2.02 20 7.90 1.89 4 7.00 2.94 18 7.11 1.75 13 6.69 1.84 10 7.20 1.75 10 6.00 1.56 12 8.17 .94 environment Fostering innovation for productivity and 11 7.55 1.29 29 7.76 1.83 21 8.19 1.75 4 6.75 2.63 18 7.56 1.34 13 6.69 1.75 10 7.80 1.32 12 6.17 1.59 13 8.38 .77 competitiveness* Upgrading infrastructure* 11 8.18 .75 25 7.84 1.40 20 8.30 1.66 4 8.25 1.26 18 7.33 2.06 13 6.62 1.80 10 8.10 1.10 12 6.83 1.70 13 7.92 1.50 Increasing Social Prosperity Developing an integral social protection 10 8.00 .82 26 7.12 1.88 20 7.60 2.01 5 6.40 2.07 17 6.82 1.67 12 6.17 2.17 11 7.55 1.57 11 5.91 1.14 14 8.07 1.14 system* Developing labor markets that allow for 9 7.78 1.20 26 7.04 1.84 22 7.68 1.96 4 6.50 2.38 18 6.78 1.59 11 6.09 2.12 11 7.45 1.29 10 5.60 1.51 13 8.00 1.08 inclusive growth* Strengthening Public Finance and Government Efficiency Managing medium-term fiscal challenges at 11 7.55 .93 27 7.78 1.65 20 7.95 1.05 4 6.25 2.22 15 6.73 1.79 12 6.58 1.31 12 6.92 1.68 10 6.30 1.42 14 8.14 1.03 national and sub-national levels* Enhancing service delivery through better 11 7.73 1.27 27 7.67 2.17 21 7.86 1.90 4 6.50 2.38 17 7.29 1.83 12 6.17 1.90 12 7.58 1.16 11 6.27 1.35 14 8.29 .99 public sector management* Implementing an integrated sovereign risk 9 7.67 1.00 23 7.30 2.24 18 7.67 2.03 3 5.67 2.31 15 7.47 1.41 10 6.80 1.62 11 7.18 1.33 11 6.36 1.43 12 8.08 .90 management framework. Promoting Green and Inclusive Growth Reducing the footprint of growth* 10 8.00 1.15 26 7.58 2.34 18 8.28 2.05 4 5.00 2.45 18 8.06 1.63 12 6.67 2.35 11 7.27 1.74 11 6.36 1.36 14 8.00 .78 Using natural resources in an optimal way* 10 8.00 1.15 29 7.52 2.10 19 8.37 1.95 5 7.20 2.59 18 7.78 1.70 12 6.75 2.26 11 7.45 1.97 11 6.09 1.64 14 8.29 .73 *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 13 7.54 1.05 32 7.13 1.98 23 8.00 1.51 5 6.80 1.64 18 7.06 1.47 12 6.00 1.76 12 7.25 1.14 12 6.17 1.70 17 7.82 1.19 Mexico?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 72 The World Bank Group Mexico Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Mexico? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank (IBRD) financial 13 7.62 1.04 29 7.55 1.84 22 7.91 1.82 5 6.40 2.07 18 7.00 1.19 15 6.07 1.67 13 7.08 2.10 12 6.25 1.42 14 7.86 .66 instruments meet the needs of Mexico* The IFC financial instruments meet Mexico’s 10 7.50 .97 19 7.21 2.04 17 7.65 2.00 5 6.40 2.07 16 6.88 1.15 8 6.13 1.73 10 7.40 1.96 8 6.38 1.69 10 8.20 .63 needs The World Bank Group meets Mexico’s 13 8.08 1.12 33 7.85 1.91 22 7.95 1.94 5 6.60 2.07 18 7.61 1.61 13 6.54 1.94 13 7.92 1.26 12 7.08 1.73 15 8.27 1.03 needs for knowledge services The World Bank Group’s convening services 12 8.00 1.13 32 7.88 1.68 22 7.86 1.98 5 6.80 2.28 17 7.24 1.64 13 6.23 2.05 14 7.71 1.33 12 6.33 1.61 15 8.40 1.06 meet the needs of Mexico* *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Mexico received value for money from the World 9 8.00 1.12 19 7.32 2.19 17 8.00 1.12 2 6.00 4.24 12 7.67 1.56 6 7.00 1.79 9 7.22 1.92 5 6.40 2.70 13 8.15 1.21 Bank Group’s reimbursable advisory services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge and Convening Services How frequently do you interact with the World Bank Group on knowledge and convening services in the work you do? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Weekly 15.4% 5.9% 13.0% 0.0% 5.3% 26.7% 7.1% 15.4% 5.9% Monthly 38.5% 32.4% 34.8% 0.0% 31.6% 6.7% 14.3% 38.5% 29.4% A few times a year 30.8% 29.4% 43.5% 40.0% 26.3% 33.3% 42.9% 23.1% 47.1% Rarely 15.4% 29.4% 8.7% 40.0% 26.3% 20.0% 21.4% 7.7% 11.8% Never 0.0% 2.9% 0.0% 20.0% 10.5% 13.3% 14.3% 15.4% 5.9% Have you read/consulted the most recent LAC Flagship Report: Latin American Entrepreneurs: Many Firms but Little Innovation ? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 23.1% 11.8% 30.4% 0.0% 15.8% 20.0% 21.4% 38.5% 11.8% No 76.9% 88.2% 69.6% 100.0% 84.2% 80.0% 78.6% 61.5% 88.2% 73 The World Bank Group Mexico Country Opinion Survey 2014 D. The World Bank Group’s Knowledge and Convening Services (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information 3 8.67 .58 4 7.25 2.06 7 8.14 1.35 - - - 2 8.00 0.00 3 7.00 1.73 3 7.33 1.53 5 6.60 1.95 2 7.50 .71 and insight that you were not aware of prior to reading? To what extent do you believe this Flagship Report provided you with useful information 3 9.33 .58 4 7.00 2.31 7 8.14 1.35 - - - 3 6.67 3.21 3 8.00 2.65 3 5.00 1.00 5 6.60 1.95 2 8.00 0.00 in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 12 8.25 .87 32 7.81 1.60 21 8.14 1.90 5 6.80 2.17 17 7.18 1.55 11 7.18 1.83 11 7.45 1.13 10 6.80 1.23 16 7.88 1.09 Include appropriate level of stakeholder 13 8.08 1.04 33 7.79 1.41 22 8.05 2.17 4 6.25 2.36 17 7.24 1.60 11 7.27 2.00 11 7.73 1.10 11 6.45 1.81 16 8.06 1.06 involvement during preparation Are relevant to Mexico’s development 13 8.15 .80 34 7.91 1.44 21 8.29 1.55 5 7.40 2.61 18 7.72 1.60 10 7.10 2.18 12 7.33 1.23 12 6.67 1.44 16 8.25 1.13 priorities Provide feasible recommendations* 13 7.92 .86 34 7.62 1.58 21 8.14 2.03 5 7.20 2.39 17 7.12 1.54 11 6.55 1.21 12 7.25 1.36 10 6.30 1.42 17 7.59 1.06 Are accessible (well written and easy to 13 8.38 .65 32 7.97 1.20 22 8.32 1.89 4 6.50 2.65 18 7.44 1.50 10 7.40 2.22 12 7.50 1.73 12 7.08 1.98 17 7.82 1.13 understand) Are source of relevant information on global 12 8.83 .83 32 8.25 1.30 20 8.65 1.04 5 7.40 2.61 18 7.78 1.77 11 7.36 1.50 12 7.83 .94 12 7.50 1.31 17 8.59 1.18 good practices* Are useful in terms of the work you do 13 8.38 .87 33 8.15 1.56 22 8.50 1.50 5 7.60 2.70 18 7.83 1.98 11 7.00 2.32 13 7.38 2.33 12 7.25 2.01 17 8.59 1.23 Are adequately disseminated* 13 7.62 1.12 31 7.23 2.04 21 7.62 2.33 5 6.40 2.30 18 6.56 2.12 12 5.25 2.18 12 7.08 1.44 12 6.25 2.18 17 7.41 1.97 Are translated enough into local language 13 8.15 1.14 31 7.48 2.28 21 8.24 2.43 5 6.40 2.07 18 7.94 1.63 11 7.18 2.09 10 8.20 1.32 10 6.90 2.23 17 8.06 1.39 Are adaptable to Mexico’s specific development challenges and country 13 7.69 1.32 33 7.82 1.74 21 8.33 1.43 5 7.20 2.59 18 7.72 1.32 10 7.00 1.63 12 7.75 1.42 12 7.00 1.95 16 8.31 1.25 circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 13 8.23 .73 33 7.79 1.75 21 7.95 1.96 4 7.25 2.99 18 7.28 1.23 12 6.58 1.88 13 7.15 2.12 10 6.60 1.58 17 8.06 1.25 and convening services make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 13 8.69 .63 33 8.24 1.64 22 8.41 1.05 5 7.40 2.51 18 7.94 1.16 11 7.73 1.10 13 7.92 .76 11 8.00 1.48 17 7.88 1.17 and convening services? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 74 The World Bank Group Mexico Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 13 6.69 2.63 30 7.63 1.90 20 8.40 2.04 4 5.25 2.06 15 6.67 1.99 11 6.45 2.38 11 7.91 1.81 7 6.57 1.27 15 8.13 1.13 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 13 8.23 1.42 32 7.97 1.96 23 7.96 2.14 4 6.50 2.38 18 7.72 1.27 13 7.69 1.49 12 7.33 1.92 8 6.38 2.45 17 7.94 1.52 supports The World Bank Group’s approvals and 12 7.67 1.56 30 7.77 1.89 21 8.00 2.07 4 6.00 2.16 17 6.88 1.80 10 7.50 1.27 13 7.54 1.98 6 6.67 .82 14 7.29 1.64 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 9 8.00 1.58 30 7.80 1.71 20 8.20 1.67 4 7.00 2.94 16 7.25 1.73 9 6.78 2.11 9 7.89 1.90 8 7.25 1.16 14 7.71 1.14 requirements are reasonable The World Bank Group takes decisions 13 7.46 1.66 31 7.71 1.88 22 7.91 1.93 4 6.50 2.38 15 6.47 1.73 11 6.73 1.90 13 7.31 1.70 8 6.63 1.06 15 7.87 1.19 quickly in Mexico Working with the World Bank Group 13 7.77 1.42 34 7.88 1.87 23 8.09 1.88 5 5.40 3.21 18 7.39 1.79 12 7.00 1.81 10 7.60 1.58 9 6.11 1.45 16 8.06 1.18 increases Mexico’s institutional capacity* The World Bank Group ensures consistency 12 8.08 1.16 26 7.81 1.70 22 7.45 2.36 3 6.00 2.65 15 7.07 1.87 9 6.11 2.67 11 7.18 2.40 6 5.83 .75 14 7.79 1.31 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use of 11 8.73 1.42 27 7.67 2.02 23 7.65 2.35 4 7.00 2.94 17 7.06 2.28 8 7.63 1.06 13 7.62 2.66 6 6.83 1.72 14 7.86 .95 them The World Bank Group provides effective 10 8.20 1.40 30 8.23 1.72 23 7.83 2.15 4 7.00 2.94 15 7.40 1.84 12 7.00 2.04 13 7.92 1.75 8 6.13 1.64 15 7.80 1.37 implementation support *Significantly different between stakeholder groups F. Recent Trends and the Future Role of the World Bank Group in Mexico Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has 12 8.17 .94 33 7.70 1.69 21 7.90 2.14 5 7.00 1.73 18 7.39 1.24 12 6.17 2.21 13 7.77 1.59 10 6.30 1.49 15 7.53 1.36 moved in the right direction in terms of the focus of its work in Mexico?* How significant a role do you believe that the World Bank Group SHOULD play in Mexico’s 13 8.92 1.19 34 8.35 1.45 23 9.09 .85 5 8.20 1.92 19 8.32 1.20 15 7.13 2.20 14 8.29 1.38 11 7.45 2.25 16 8.69 1.20 development in the near future?* How significant a role do you believe that international development cooperation 13 9.15 .99 33 8.67 1.22 23 9.04 .82 5 7.40 2.70 19 8.63 1.12 15 7.73 1.83 14 8.43 1.40 12 8.42 1.38 17 8.76 1.15 SHOULD play in Mexico’s development in the near future?* How significant a role do you believe IFC, through its support for the private sector, 9 8.89 1.17 27 8.59 1.34 21 8.81 1.36 5 8.20 1.92 17 8.35 1.27 11 7.00 2.72 13 8.15 2.48 11 7.18 2.23 16 8.88 .81 SHOULD play in helping Mexico achieve its development goals in the future?* (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups 75 The World Bank Group Mexico Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mexico (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Mexico? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Improve the quality of its experts as related to Mexico’s 30.8% 20.6% 26.1% 0.0% 26.3% 0.0% 14.3% 7.7% 17.6% specific challenges Reduce the complexity of obtaining World Bank Group 61.5% 44.1% 52.2% 40.0% 52.6% 73.3% 42.9% 38.5% 47.1% financing Focus primarily on advocacy issues 0.0% 8.8% 4.3% 20.0% 5.3% 6.7% 0.0% 7.7% 23.5% Reach out more to groups outside of government 23.1% 29.4% 30.4% 40.0% 36.8% 53.3% 42.9% 53.8% 11.8% Ensure greater selectivity in its work 7.7% 0.0% 4.3% 0.0% 0.0% 6.7% 0.0% 23.1% 11.8% Provide more adequate data/knowledge/statistics/figures on 23.1% 17.6% 0.0% 20.0% 15.8% 6.7% 14.3% 15.4% 11.8% Mexico’s economy Offer more innovative financial products 7.7% 11.8% 21.7% 20.0% 15.8% 6.7% 14.3% 7.7% 29.4% Offer more innovative knowledge services 30.8% 23.5% 30.4% 20.0% 21.1% 26.7% 42.9% 23.1% 29.4% Work faster 15.4% 20.6% 13.0% 20.0% 10.5% 0.0% 7.1% 15.4% 5.9% Other 0.0% 2.9% 4.3% 0.0% 5.3% 6.7% 7.1% 7.7% 11.8% When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mexico? (Select only ONE response) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Financial services 7.7% 26.5% 26.1% 20.0% 26.3% 26.7% 42.9% 23.1% 17.6% Knowledge products 46.2% 26.5% 34.8% 20.0% 42.1% 33.3% 21.4% 30.8% 11.8% Convening services 7.7% 14.7% 4.3% 0.0% 5.3% 20.0% 0.0% 23.1% 5.9% None of the above 0.0% 2.9% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% The combination is appropriate for Mexico 38.5% 29.4% 26.1% 60.0% 26.3% 20.0% 35.7% 23.1% 58.8% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mexico? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Local newspapers 53.8% 55.9% 43.5% 40.0% 36.8% 28.6% 42.9% 46.2% 41.2% International newspapers* 7.7% 14.7% 4.3% 0.0% 0.0% 7.1% 7.1% 38.5% 11.8% Local radio 0.0% 0.0% 0.0% 20.0% 5.3% 7.1% 14.3% 7.7% 5.9% International radio 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 15.4% 17.6% 13.0% 20.0% 10.5% 7.1% 21.4% 0.0% 5.9% International television 7.7% 0.0% 13.0% 0.0% 0.0% 0.0% 7.1% 0.0% 5.9% Periodicals 23.1% 35.3% 26.1% 0.0% 63.2% 42.9% 50.0% 30.8% 17.6% Internet 69.2% 61.8% 69.6% 80.0% 57.9% 71.4% 35.7% 61.5% 70.6% Social media 15.4% 2.9% 13.0% 0.0% 5.3% 7.1% 0.0% 0.0% 5.9% Blogs 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 5.9% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 4.3% 0.0% 5.3% 7.1% 0.0% 15.4% 23.5% *Significantly different between stakeholder groups 76 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other World Bank Group website 53.8% 23.5% 43.5% 20.0% 31.6% 33.3% 42.9% 30.8% 35.3% Direct contact with World Bank Group 53.8% 20.6% 34.8% 20.0% 31.6% 40.0% 28.6% 15.4% 29.4% e-newsletters 15.4% 55.9% 39.1% 40.0% 68.4% 46.7% 42.9% 38.5% 58.8% Instant messaging 7.7% 5.9% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 5.9% World Bank Group seminars/workshops/conferences 30.8% 35.3% 43.5% 60.0% 15.8% 40.0% 28.6% 53.8% 23.5% World Bank Group publications and other written materials 23.1% 29.4% 13.0% 20.0% 31.6% 6.7% 35.7% 46.2% 11.8% Mobile phones 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Social media 15.4% 14.7% 8.7% 20.0% 5.3% 20.0% 7.1% 7.7% 17.6% Blogs 0.0% 0.0% 4.3% 0.0% 0.0% 6.7% 0.0% 0.0% 5.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 58.3% 38.2% 59.1% 20.0% 52.6% 20.0% 46.2% 41.7% 58.8% No 41.7% 61.8% 40.9% 80.0% 47.4% 80.0% 53.8% 58.3% 41.2% Have you requested information from the World Bank Group on its activities in the past year? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 33.3% 17.6% 22.7% 0.0% 15.8% 13.3% 28.6% 23.1% 29.4% No 66.7% 82.4% 77.3% 100.0% 84.2% 86.7% 71.4% 76.9% 70.6% Were you able to obtain this information? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 100.0% 83.3% 80.0% - 66.7% 100.0% 100.0% 100.0% 75.0% No 0.0% 16.7% 20.0% - 33.3% 0.0% 0.0% 0.0% 25.0% Do you use/have used the World Bank Group website?* Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 92.3% 79.4% 90.9% 20.0% 73.7% 86.7% 92.9% 76.9% 94.1% No 7.7% 20.6% 9.1% 80.0% 26.3% 13.3% 7.1% 23.1% 5.9% *Significantly different between stakeholder groups 77 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group data more 13 8.54 1.76 32 6.75 2.81 22 7.91 1.60 5 6.80 2.77 18 6.44 3.15 14 6.36 2.82 14 6.50 2.93 13 5.31 2.53 17 6.94 2.41 often than I did a few years ago I find the World Bank Group websites easy to 12 7.50 1.98 27 7.19 2.00 20 7.75 1.48 1 7.00 14 8.07 .92 13 7.31 1.60 13 6.92 2.22 9 7.56 1.88 15 7.80 1.42 navigate I find the information on the World Bank 12 8.75 .87 27 8.22 1.67 20 8.45 1.19 1 7.00 14 8.36 .84 13 7.69 1.03 13 8.08 1.38 10 8.60 1.26 15 8.47 1.13 Group’s websites useful I find the information on the World Bank Group’s social media (e.g., Facebook, 8 7.88 1.55 22 6.09 2.29 16 6.81 2.34 4 4.50 2.38 15 5.73 2.58 10 6.20 2.20 11 6.09 3.14 11 4.82 2.89 9 7.11 2.80 Twitter, Youtube) useful When I need information from the World 12 8.08 1.38 34 8.12 1.79 22 8.82 .91 4 6.75 3.20 18 6.44 2.87 14 5.79 2.75 13 6.62 2.99 13 6.62 2.50 14 7.29 2.55 Bank Group I know how to find it* The World Bank Group is responsive to my 12 8.58 1.16 29 7.79 2.54 20 8.75 1.97 4 6.50 3.00 13 7.15 2.64 11 6.09 2.74 9 8.78 1.09 6 7.00 1.79 11 7.64 2.38 information requests and inquiries* *Significantly different between stakeholder groups H. Development Organizations in the Region Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the Inter-American Development Bank (IDB/BID) 13 8.31 1.11 32 7.69 1.79 22 8.00 1.90 4 6.50 2.52 19 7.47 2.22 15 6.60 2.75 13 6.92 3.20 13 6.38 2.36 17 8.18 1.74 in Mexico? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Academia/ Ministerial Dep/ Contractor on WBG Local Financial sector/ Government Research institute/ Office of Minister Implementation Agency project Government Private bank CSO Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the effectiveness of the Inter-American 13 7.85 .90 28 7.82 1.87 21 8.14 1.42 4 6.75 2.63 18 7.72 1.32 14 6.50 2.03 10 8.30 .95 11 6.55 1.37 15 8.47 1.25 Development Bank (IDB/BID) in Mexico?* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 78 The World Bank Group Mexico Country Opinion Survey 2014 I. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 53.8% 61.8% 69.6% 40.0% 36.8% 40.0% 64.3% 23.1% 64.7% No 46.2% 38.2% 30.4% 60.0% 63.2% 60.0% 35.7% 76.9% 35.3% Are you/have you been an IFC client? Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Yes 7.7% 23.5% 13.6% 20.0% 10.5% 6.7% 21.4% 7.7% 23.5% No 92.3% 76.5% 86.4% 80.0% 89.5% 93.3% 78.6% 92.3% 76.5% Which of the following describes most of your exposure to the World Bank Group in Mexico? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ (Responses Combined) Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other Observer* 0.0% 8.8% 4.3% 60.0% 22.2% 7.1% 16.7% 30.8% 11.8% Use World Bank Group reports/data* 53.8% 29.4% 13.0% 20.0% 61.1% 42.9% 33.3% 69.2% 29.4% Engage in World Bank Group related/sponsored 61.5% 52.9% 60.9% 60.0% 22.2% 28.6% 50.0% 30.8% 41.2% events/activities Collaborate as part of my professional duties* 46.2% 52.9% 82.6% 0.0% 33.3% 28.6% 41.7% 7.7% 47.1% Use World Bank Group website for information, data, 23.1% 14.7% 8.7% 0.0% 33.3% 64.3% 8.3% 30.8% 47.1% research, etc.* *Significantly different between stakeholder groups Currently, which of the following agencies of the World Bank Group do you primarily work with in Mexico?* (Please mark only ONE response) Employee of Ministry/ PMU/Consultant/ Private Sector/ Independent Academia/ Office of Ministerial Dep/ Contractor on Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Implementation Agency WBG project Government Private Bank CSO Institution Think Tank Other The World Bank (IBRD) 76.9% 61.8% 78.3% 40.0% 47.4% 40.0% 69.2% 30.8% 64.7% International Finance Corporation (IFC) 0.0% 0.0% 8.7% 0.0% 10.5% 0.0% 7.7% 0.0% 0.0% Both World Bank and IFC 7.7% 17.6% 4.3% 0.0% 0.0% 20.0% 7.7% 7.7% 11.8% I don't collaborate/work with the World Bank Group 15.4% 20.6% 8.7% 60.0% 42.1% 40.0% 15.4% 61.5% 23.5% *Significantly different between stakeholder groups 79 The World Bank Group Mexico Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Mexico In general, would you say that Mexico is headed in...?* Percentage of Respondents Mexico City Outside Mexico City The right direction 68.9% 33.3% The wrong direction 15.9% 14.3% Not sure 15.2% 52.4% *Significantly different between geographic locations Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important development priorities in Mexico? (Choose no more than THREE) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Increased use of integrated social programs among the poor 16.9% 4.8% Upgrading infrastructure projects 33.1% 19.0% Modernizing public sector management and information systems 10.8% 4.8% Enhancing the opportunity for private sector growth/investment 12.3% 14.3% Gender equity 5.4% 14.3% Water management and access to water services 9.2% 14.3% Increased skilled labor market participation 20.8% 19.0% Increased access to finance and improved financial inclusion 16.2% 4.8% Urban development 3.1% 0.0% Fostering innovation for productivity and competitiveness 25.4% 23.8% Access and quality of education 53.8% 47.6% Effectiveness of states and municipalities* 13.1% 38.1% Integrated risk management 1.5% 0.0% Using natural resources in an optimal way 15.4% 19.0% Climate change 12.3% 19.0% Improved business environment 3.1% 0.0% Trade promotion and regional integration 3.1% 4.8% Reducing crime and violence 33.8% 28.6% Increased public revenues and improved expenditure 8.5% 19.0% Ethnicity (indigenous groups)* 0.0% 4.8% *Significantly different between geographic locations Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mexico? (Choose no more than THREE) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Improved business environment 4.5% 9.5% Access and quality of education 75.8% 81.0% Modernizing public sector management and information systems 2.3% 4.8% Integrated risk management 0.8% 4.8% Gender equity 5.3% 4.8% Ethnicity (indigenous groups) 6.1% 0.0% Increased skilled labor market participation 45.5% 23.8% Increased access to finance and improved financial inclusion 16.7% 14.3% Trade promotion and regional integration 8.3% 14.3% Increased public revenues and improved expenditure 4.5% 9.5% Upgrading infrastructure projects 14.4% 28.6% Effectiveness of states and municipalities 19.7% 28.6% Enhancing the opportunity for private sector growth/investment 11.4% 19.0% Using natural resources in an optimal way 8.3% 14.3% Climate change 2.3% 0.0% Increased use of integrated social programs among the poor 18.9% 14.3% Urban development 2.3% 0.0% Reducing crime and violence 8.3% 9.5% Fostering innovation for productivity and competitiveness 30.3% 14.3% Water management and access to water services 5.3% 4.8% 80 The World Bank Group Mexico Country Opinion Survey 2014 A. General Issues facing Mexico (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mexico? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Better employment opportunities for young people 20.6% 14.3% Better employment opportunities for women 3.8% 0.0% Greater access to finance for the financially under-served 8.4% 4.8% Greater voice and participation for citizens to help ensure greater accountability 13.0% 23.8% Greater access to health and nutrition for citizens 9.9% 9.5% Better entrepreneurial opportunities 22.1% 28.6% A growing middle class 11.5% 19.0% Better opportunity for the poor who live in rural areas 8.4% 19.0% Better opportunity for the poor who live in urban areas 3.1% 9.5% Sustainable economic growth 29.0% 28.6% More effective disaster risk management 0.0% 0.0% More reliable social protection systems 10.7% 9.5% Increased non-oil public revenues and improved expenditure efficiency 5.3% 0.0% Education and training that better ensure job opportunity 42.7% 23.8% Better quality of public services 6.9% 4.8% Other 3.1% 4.8% B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Mexico City Outside Mexico City N Mean SD N Mean SD How familiar are you with the work of 132 7.95 1.81 21 6.57 2.13 the World Bank (IBRD) in Mexico?* How familiar are you with the work of the International Finance Corporation 132 5.49 2.77 21 4.24 2.81 (IFC) in Mexico? (1-Not familiar at all, 10-Extremely familiar) *Significantly different between geographic locations Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s (IBRD and 120 7.81 1.45 20 6.75 2.43 IFC) effectivenes s in Mexico?* How effectively do you believe the different parts of the World Bank 104 7.55 1.78 18 6.83 2.55 Group (IBRD and IFC) collaborate and coordinate efforts in Mexico? (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and knowledge) 121 8.34 1.45 19 8.00 1.20 to help Mexico s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 81 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, which areas of engagement do you believe the World Bank Group should focus most of its attention and resources in Mexico? (Choose no more than THREE) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Improved business environment 6.8% 4.8% Effectiveness of states and municipalities 31.8% 19.0% Climate change 11.4% 19.0% Using natural resources in an optimal way 20.5% 9.5% Increased use of integrated social programs among the poor 14.4% 0.0% Urban development 7.6% 0.0% Increased skilled labor market participation 20.5% 14.3% Fostering innovation for productivity and competitiveness 38.6% 42.9% Water management and access to water services 10.6% 9.5% Increased public revenues and improved expenditure 3.8% 9.5% Access and quality of education* 34.1% 57.1% Upgrading infrastructure projects 24.2% 9.5% Modernizing public sector management and information systems 9.8% 4.8% Integrated risk management 4.5% 0.0% Enhancing the opportunity for private sector growth/investment 17.4% 4.8% Gender equity 4.5% 14.3% Reducing crime and violence 6.8% 19.0% Trade promotion and regional integration 5.3% 9.5% Increased access to finance and improved financial inclusion 20.5% 28.6% Ethnicity (indigenous groups) 1.5% 4.8% How effectively do the World Bank Group’s activities below support Mexico’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Convening/Facilitating/Linkage to non- 122 7.83 1.55 20 7.15 2.54 Bank expertis e Data* 126 8.35 1.46 19 7.58 2.09 Policy advice, s tudies , analys es * 122 8.25 1.25 20 7.20 2.21 Financial res ources * 122 8.22 1.33 18 7.39 2.55 Technical as s is tance* 125 8.42 1.19 19 7.47 2.44 Working in partners hips with others to 114 8.11 1.27 18 7.11 2.68 im prove im pact* Leveraging private s ector funds 98 7.54 1.59 16 7.00 2.37 Trus t Fund m anagem ent 92 7.61 1.44 16 6.75 2.93 Other 3 6.00 4.00 3 3.33 2.52 *Significantly different between geographic locations Which of the following do you identify as the World Bank Group (IBRD and IFC)’s greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Staff too inaccessible 6.2% 10.5% Not exploring alternative policy options 10.8% 15.8% Not adequately sensitive to political/social realities in Mexico 27.7% 10.5% Not enough public disclosure of its work 34.6% 31.6% Arrogant in its approach 0.8% 0.0% Not aligned with country priorities 6.9% 5.3% The credibility of its knowledge/data 1.5% 0.0% Not willing to honestly criticize policies and reform efforts in the country 7.7% 5.3% Too influenced by developed countries 11.5% 15.8% Imposing technocratic solutions without regard to political realities 5.4% 15.8% World Bank Group’s processes too slow and complex 30.8% 31.6% Too bureaucratic in its operational policies and procedures 29.2% 15.8% Not aligned with other development partners’ work 6.9% 10.5% Not collaborating enough with non-state actors* 2.3% 21.1% Not client focused 1.5% 0.0% Other 6.2% 5.3% *Significantly different between geographic locations 82 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City NGOs 30.3% 47.6% Local Government 39.4% 47.6% Beneficiaries 16.7% 14.3% Private sector 27.3% 9.5% Community Based Organizations (CBOs) 11.4% 23.8% Community of development partners 6.8% 9.5% Foundations 2.3% 0.0% Academia/think tanks/research institutes 41.7% 23.8% Parliament 9.1% 0.0% Media 6.1% 9.5% Faith-based organizations 0.8% 0.0% Other 2.3% 4.8% To what extent do you agree with the following statements about the World Bank Group’s work in Mexico? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 127 7.18 1.88 21 6.90 2.26 Mexico The World Bank Group’s work is aligned with what I cons ider the 129 7.57 1.62 19 6.68 2.40 developm ent priorities for Mexico* The World Bank Group is an organization that does not repres ent a 126 7.26 2.42 19 5.05 3.15 particular ideological pers pective in Mexico* The World Bank Group is an organization that has no dom inant 123 6.56 2.47 18 5.89 2.91 influence of any particular country The World Bank Group s upports Mexico’s effort to reduce s ocial 126 7.92 1.79 17 6.53 2.37 exclus ion* The World Bank Group res pects the pos itions , views and dem ands of the 125 8.14 1.86 21 8.00 1.84 governm ent of Mexico The World Bank Group lis tens and 129 7.77 1.89 20 7.50 2.35 takes into account your views . *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Mexico in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Res pons ivenes s 122 7.52 1.67 21 7.00 2.14 Flexibility (in term s of the World Bank’s 122 7.36 1.62 20 6.65 2.39 products and s ervices ) Flexibility (in term s of changing country 121 7.44 1.59 19 6.47 2.46 circum s tances )* Opennes s * 127 7.99 1.67 19 6.74 2.56 Staff acces s ibility 124 7.98 1.75 20 7.55 2.54 Straightforwardnes s and hones ty 124 8.27 1.67 19 7.68 2.60 Collaboration with groups outs ide of 106 7.36 1.76 16 6.50 2.90 the Governm ent Collaboration with the Governm ent 125 8.52 1.31 20 8.25 1.68 Collaboration with other developm ent 101 7.86 1.49 15 7.20 2.60 partners Collaboration with the private s ector 92 7.43 1.72 16 8.13 1.82 The s peed in which it gets things 117 7.03 1.80 18 6.44 2.64 accom plis hed on the ground Follow through over tim e 119 7.73 1.77 17 7.35 2.26 *Significantly different between geographic locations 83 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD When cons idering the national developm ent needs in Mexico, to what extent does the com bination of financial, knowledge and convening 125 7.34 1.67 19 6.68 2.19 s ervices that the World Bank Group currently provides m eet the national developm ent needs of Mexico? (1-To no degree at all, 10-To a very significant degree) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City The World Bank Group works too slowly* 19.2% 0.0% The Government works inefficiently 30.0% 23.8% The Subnational Government works inefficiently 21.5% 33.3% There is not an adequate level of citizen/civil society participation 19.2% 28.6% The World Bank Group does not do adequate follow through/follow-up 6.2% 4.8% Lack of/inadequate levels of capacity in Government 8.5% 19.0% Political pressures and obstacles 38.5% 23.8% Reforms are not well thought out in light of country challenges 24.6% 28.6% The World Bank Group is not sensitive enough to political/social realities on the ground 20.0% 14.3% Other 1.5% 4.8% *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico. (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Unleashing Productivity Fos tering s ound financial s ector 107 7.64 1.49 16 7.88 1.59 developm ent Creating a m ore com petitive bus ines s 107 7.41 1.74 16 7.19 2.26 environm ent Fos tering innovation for productivity 113 7.62 1.58 18 7.22 2.18 and com petitivenes s Upgrading infras tructure 109 7.71 1.61 17 7.59 1.77 Increasing Social Prosperity Developing an integral s ocial 108 7.23 1.62 18 6.61 2.57 protection s ys tem Developing labor m arkets that allow 107 7.14 1.62 17 6.76 2.66 for inclus ive growth Strengthening Public Finances and Government Efficiency Managing m edium -term fis cal challenges at national and s ub- 106 7.38 1.53 19 7.11 1.63 national levels Enhancing s ervice delivery through 110 7.49 1.69 19 7.00 2.45 better public s ector m anagem ent Im plem enting an integrated s overeign 96 7.35 1.63 16 7.00 2.25 ris k m anagem ent fram ework. Promoting Green and Inclusive Growth Reducing the footprint of growth* 106 7.67 1.78 18 6.67 2.68 Us ing natural res ources in an optim al 110 7.65 1.80 19 7.26 2.45 way *Significantly different between geographic locations 84 The World Bank Group Mexico Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? Mexico City Outside Mexico City N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 126 7.28 1.59 18 6.67 1.97 development results in Mexico? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mexico? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD The World Bank (IBRD) financial 122 7.33 1.59 19 6.53 2.12 ins trum ents m eet the needs of Mexico The IFC financial ins trum ents m eet 88 7.27 1.60 15 6.67 2.23 Mexico’s needs The World Bank Group m eets Mexico’s needs for knowledge 125 7.78 1.59 19 7.05 2.34 s ervices The World Bank Group’s convening 122 7.63 1.60 20 6.90 2.40 s ervices m eet the needs of Mexico Which best represents your geographic location? Mexico City Outside Mexico City N Mean SD N Mean SD To what extent do you believe that Mexico received value for money from 81 7.67 1.72 11 6.82 1.89 the World Bank Group’s reimbursable advisory services? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge and Convening Services How frequently do you interact with the World Bank Group on knowledge and convening services in the work you do? Percentage of Respondents Mexico City Outside Mexico City Weekly 10.6% 9.5% Monthly 30.3% 14.3% A few times a year 34.1% 38.1% Rarely 18.2% 28.6% Never 6.8% 9.5% Have you read/consulted the most recent LAC Flagship Report: Latin American Entrepreneurs: Many Firms but Little Innovation? Percentage of Respondents Mexico City Outside Mexico City Yes 19.7% 19.0% No 80.3% 81.0% Which best represents your geographic location? Mexico City Outside Mexico City N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive 25 7.60 1.50 4 7.25 1.71 new information and insight that you were not aware of prior to reading? To what extent do you believe this Flagship Report provided you with 26 7.23 1.99 4 8.25 2.36 useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 85 The World Bank Group Mexico Country Opinion Survey 2014 D. The World Bank Group’s Knowledge and Convening Services (continued) In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services: (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Are tim ely 116 7.71 1.32 19 7.21 2.57 Include appropriate level of s takeholder involvem ent during 119 7.72 1.41 19 7.00 2.67 preparation Are relevant to Mexico’s developm ent 122 7.85 1.36 19 7.26 2.35 priorities Provide feas ible recom m endations 119 7.47 1.45 21 7.24 2.17 Are acces s ible (well written and eas y 120 7.88 1.38 20 7.15 2.50 to unders tand) Are s ource of relevant inform ation on 119 8.18 1.30 20 7.85 1.87 global good practices Are us eful in term s of the work you do 123 8.01 1.75 21 7.86 2.03 Are adequately dis s em inated 120 7.04 2.00 21 6.52 2.46 Are trans lated enough into local 115 7.84 1.88 21 7.19 2.36 language Are adaptable to Mexico’s s pecific developm ent challenges and country 121 7.84 1.49 19 7.32 2.14 circum s tances Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge and convening s ervices 122 7.64 1.54 19 7.05 2.59 m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank 122 8.15 1.25 21 7.90 1.55 Group's knowledge and convening s ervices ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD The World Bank Group dis burs es 108 7.65 1.79 18 5.83 2.85 funds prom ptly* The World Bank Group effectively m onitors and evaluates the projects 120 7.82 1.69 20 7.30 2.54 and program s it s upports The World Bank Group’s approvals and reviews are done in a tim ely 110 7.55 1.70 17 6.94 2.36 fas hion The World Bank Group’s “Safeguard 102 7.73 1.51 17 7.29 2.59 Policy� requirem ents are reas onable The World Bank Group takes 113 7.49 1.59 19 6.68 2.58 decis ions quickly in Mexico Working with the World Bank Group increas es Mexico’s ins titutional 121 7.67 1.69 19 6.89 2.56 capacity The World Bank Group ens ures cons is tency and continuity through 104 7.40 1.82 14 6.86 2.93 s taff changes Where country s ys tem s are adequate, the World Bank Group m akes 106 7.67 1.93 17 7.35 2.60 appropriate us e of them The World Bank Group provides 113 7.77 1.75 17 7.24 2.51 effective im plem entation s upport *Significantly different between geographic locations 86 The World Bank Group Mexico Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mexico Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has m oved in the right direction 121 7.54 1.65 18 6.94 2.13 in term s of the focus of its work in Mexico? How s ignificant a role do you believe that the World Bank Group SHOULD 129 8.35 1.55 21 8.33 1.56 play in Mexico’s developm ent in the near future? How s ignificant a role do you believe that international developm ent 130 8.63 1.31 21 8.38 1.53 cooperation SHOULD play in Mexico’s developm ent in the near future? How s ignificant a role do you believe IFC, through its s upport for the private s ector, SHOULD play in helping 112 8.37 1.78 18 8.17 1.50 Mexico achieve its developm ent goals in the future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Mexico? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Improve the quality of its experts as related to Mexico’s specific challenges 18.2% 19.0% Reduce the complexity of obtaining World Bank Group financing 50.0% 52.4% Focus primarily on advocacy issues 7.6% 9.5% Reach out more to groups outside of government 32.6% 42.9% Ensure greater selectivity in its work 6.1% 0.0% Provide more adequate data/knowledge/statistics/figures on Mexico’s economy 12.1% 19.0% Offer more innovative financial products 16.7% 4.8% Offer more innovative knowledge services 28.0% 23.8% Work faster 12.9% 9.5% Other 4.5% 9.5% When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mexico? (Select only ONE response) Percentage of Respondents Mexico City Outside Mexico City Financial services 25.8% 19.0% Knowledge products 32.6% 14.3% Convening services 9.1% 14.3% None of the above 2.3% 4.8% The combination is appropriate for Mexico 30.3% 47.6% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mexico? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City Local newspapers 45.8% 38.1% International newspapers 9.9% 14.3% Local radio 3.8% 9.5% International radio 0.8% 0.0% Local television 13.7% 4.8% International television 3.8% 4.8% Periodicals 35.9% 28.6% Internet 63.4% 61.9% Social media 5.3% 9.5% Blogs 1.5% 0.0% Mobile phones 0.0% 0.0% Instant messaging 0.8% 0.0% Other 5.3% 9.5% 87 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Mexico City Outside Mexico City World Bank Group website 35.6% 28.6% Direct contact with World Bank Group 30.3% 28.6% e-newsletters 49.2% 38.1% Instant messaging 3.0% 4.8% World Bank Group seminars/workshops/conferences 31.8% 52.4% World Bank Group publications and other written materials 25.8% 14.3% Mobile phones 0.8% 4.8% Social media 12.1% 14.3% Blogs 1.5% 4.8% Other 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Mexico City Outside Mexico City Yes 46.1% 42.9% No 53.9% 57.1% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Mexico City Outside Mexico City Yes 22.3% 14.3% No 77.7% 85.7% Were you able to obtain this information? Percentage of Respondents Mexico City Outside Mexico City Yes 85.2% 100.0% No 14.8% 0.0% Do you use/have used the World Bank Group website?* Percentage of Respondents Mexico City Outside Mexico City Yes 85.5% 66.7% No 14.5% 33.3% *Significantly different between geographic locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Mexico City Outside Mexico City N Mean SD N Mean SD I use/consult World Bank Group data 127 6.89 2.63 21 6.81 2.75 more often than I did a few years ago I find the World Bank Group websites 110 7.56 1.66 14 6.93 2.06 easy to navigate I find the information on the World 111 8.34 1.26 14 8.00 1.24 Bank Group’s websites useful I find the information on the World Bank Group’s social media (e.g., 89 6.42 2.36 17 5.00 3.16 Facebook, Twitter, Youtube) useful* When I need information from the 126 7.44 2.37 18 7.06 2.58 World Bank Group I know how to find it The World Bank Group is responsive to my information requests and 98 8.00 2.07 17 6.53 3.28 inquiries* *Significantly different between geographic locations 88 The World Bank Group Mexico Country Opinion Survey 2014 H. Development Organizations in the Region Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD How fam iliar are you with the work of the Inter-Am erican Developm ent Bank 128 7.67 2.07 20 6.35 2.58 (IDB/BID) in Mexico?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between geographic locations Which bes t repres ents your geographic location? Mexico City Outs ide Mexico City N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the effectivenes s of the Inter- 117 7.83 1.49 17 6.76 2.19 Am erican Developm ent Bank (IDB/BID) in Mexico?* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations I. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Mexico City Outside Mexico City Yes 54.5% 47.6% No 45.5% 52.4% Are you/have you been an IFC client? Percentage of Respondents Mexico City Outside Mexico City Yes 15.3% 19.0% No 84.7% 81.0% Which of the following describes most of your exposure to the World Bank Group in Mexico? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Mexico City Outside Mexico City Observer 11.6% 25.0% Use World Bank Group reports/data 38.0% 35.0% Engage in World Bank Group related/sponsored events/activities 48.1% 30.0% Collaborate as part of my professional duties 48.1% 25.0% Use World Bank Group website for information, data, research, etc. 24.0% 35.0% Currently, which of the following agencies of the World Bank Group do you primarily work with in Mexico? (Please mark only ONE response) Percentage of Respondents Mexico City Outside Mexico City The World Bank (IBRD) 60.3% 52.4% International Finance Corporation (IFC) 3.8% 0.0% Both World Bank and IFC 10.7% 4.8% I don't collaborate/work with the World Bank Group 25.2% 42.9% 89 The World Bank Group Mexico Country Opinion Survey 2014 Appendix D: Responses to Questions across Country Surveys1 Comparing responses across country surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. The differences in stakeholder identification in the FY’08 and FY’14 Country Surveys make weighting difficult. The unweighted means/percentages are presented below to show overall attitudinal changes from FY’08 to FY’14. Yet interpretation of these trends should be based on the understanding of the differences in the samples of the two years. FY’08 N=273  FY’14 N=191 Sample Composition in FY’08 and FY’14 Which of the following best describes your current position? (Select only ONE response) FY14 FY08 Percentage of Respondents (N=191) Percentage of Respondents (N=273) Employee of a Ministry, Ministerial Department or Employees of a Secretary or 22.2% 28.6% Implementation Agency Implementation Agency Project Management Unit (PMU) overseeing 9.2% NGOs 16.4% implementation of project Independent Government Institution 9.2% Independent Government Institution 14.1% Office of Minister 8.5% Other 11.5% Academia/Research Institute/Think Tank 8.5% Academia or Research Institute 10.0% Other 7.8% Local Government 7.4% NGO 7.2% Bilateral or Multilateral Agency 4.5% Private Sector Organization 6.5% Private Sector organization 4.5% Consultant/Contractor working on World Bank Group 5.9% Office of the Presidency 1.9% supported project/program Financial Sector/Private Bank 5.9% Trade Union .7% Local Government Office or Staff 3.3% Media .4% Private Foundation 2.6% Bilateral Agency 1.3% Media 1.3% Office of Parliamentarian .7% B. Overall Attitudes toward the World Bank Group year FY 2008 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 270 7.33 2.26 181 7.64 2.03 Bank (IBRD) in Mexico? (1-Not familiar at all, 10-Extremely familiar) year FY 2008 FY 2014 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s (IBRD and IFC) 257 6.98 2.11 163 7.71 1.60 effectivenes s in Mexico?^ (1-Not effective at all, 10-Very effective) ^Significantly different FY14 and FY08 country surveys 1 Only those questions with similar response scales/options could be compared. 90 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mexico? year FY 2008 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a 266 5.70 2.21 164 7.04 1.99 relevant role in developm ent in Mexico^ The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 256 5.96 2.29 164 7.34 1.82 Mexico^ (1-Strongly disagree, 10-Strongly agree) ^Significantly different FY14 and FY08 country surveys To what extent is the World Bank Group an effective development partner in Mexico, in terms of each of the following? year FY 2008 FY 2014 N Mean SD N Mean SD Flexibility (in term s of changing country 184 6.53 2.48 154 7.25 1.81 circum s tances )^ Staff acces s ibility 244 7.62 2.41 158 7.92 1.91 Straightforwardnes s and hones ty 236 8.28 2.14 158 8.20 1.86 Collaboration with other developm ent 211 7.04 2.24 126 7.81 1.71 partners ^ (1-To no degree at all, 10-To a very significant degree) ^Significantly different FY14 and FY08 country surveys D. The World Bank Group’s Knowledge and convening services In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services: year FY 2008 FY 2014 N Mean SD N Mean SD Are s ource of relevant inform ation on global 250 8.48 1.83 142 8.15 1.38 good practices Are us eful in term s of the work you do^ 253 8.90 1.70 147 8.01 1.78 Are adaptable to Mexico’s s pecific developm ent challenges and country 251 6.95 2.42 143 7.78 1.59 circum s tances ^ (1-To no degree at all, 10-To a very significant degree) ^Significantly different FY14 and FY08 country surveys Note the response scales for these questions in FY’08 were converted from a 5-pt to 10-pt scale for comparison with FY14. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2008 FY 2014 N Mean SD N Mean SD The World Bank Group dis burs es funds 152 6.99 2.55 128 7.41 2.05 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 179 7.51 2.14 143 7.76 1.82 s upports Working with the World Bank Group increas es 186 7.11 2.26 142 7.58 1.83 Mexico’s ins titutional capacity^ ^Significantly different FY14 and FY08 country surveys G. Communication and Information Sharing Do you use/have used the World Bank Group website? Percentage of Respondents FY2008 FY2014 Yes 86.2% 81.8% No 13.8% 18.2% 91 The World Bank Group Mexico Country Opinion Survey 2014 Appendix E: Responses to All Questions by Levels of Collaboration A. General Issues facing Mexico In general, would you say that Mexico is headed in...?* Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No The right direction 78.0% 47.9% The wrong direction 7.3% 25.4% Not sure 14.6% 26.8% *Significantly different between respondents who do and do not collaborate/work with the WBG Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important development priorities in Mexico? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Increased use of integrated social programs among the poor 17.1% 13.0% Upgrading infrastructure projects 35.4% 26.1% Modernizing public sector management and information 14.6% 4.3% systems* Enhancing the opportunity for private sector 12.2% 13.0% growth/investment Gender equity 4.9% 8.7% Water management and access to water services 7.3% 13.0% Increased skilled labor market participation 23.2% 17.4% Increased access to finance and improved financial inclusion 18.3% 10.1% Urban development 4.9% 0.0% Fostering innovation for productivity and competitiveness 19.5% 31.9% Access and quality of education* 45.1% 62.3% Effectiveness of states and municipalities 13.4% 20.3% Integrated risk management 2.4% 0.0% Using natural resources in an optimal way 18.3% 13.0% Climate change* 18.3% 7.2% Improved business environment* 0.0% 5.8% Trade promotion and regional integration 2.4% 4.3% Reducing crime and violence* 23.2% 44.9% Increased public revenues and improved expenditure* 14.6% 4.3% Ethnicity (indigenous groups) 1.2% 0.0% *Significantly different between respondents who do and do not collaborate/work with the WBG 92 The World Bank Group Mexico Country Opinion Survey 2014 A. General Issues facing Mexico (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mexico? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Improved business environment 3.7% 7.0% Access and quality of education 72.0% 81.7% Modernizing public sector management and information 2.4% 2.8% systems Integrated risk management 1.2% 1.4% Gender equity 4.9% 5.6% Ethnicity (indigenous groups) 7.3% 2.8% Increased skilled labor market participation 41.5% 43.7% Increased access to finance and improved financial inclusion* 23.2% 8.5% Trade promotion and regional integration* 14.6% 2.8% Increased public revenues and improved expenditure 6.1% 4.2% Upgrading infrastructure projects 14.6% 18.3% Effectiveness of states and municipalities 17.1% 25.4% Enhancing the opportunity for private sector 12.2% 12.7% growth/investment Using natural resources in an optimal way* 13.4% 4.2% Climate change 3.7% 0.0% Increased use of integrated social programs among the poor 17.1% 19.7% Urban development 2.4% 1.4% Reducing crime and violence 4.9% 12.7% Fostering innovation for productivity and competitiveness 24.4% 32.4% Water management and access to water services 6.1% 4.2% *Significantly different between respondents who do and do not collaborate/work with the WBG When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mexico? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Better employment opportunities for young people 16.0% 23.9% Better employment opportunities for women 3.7% 2.8% Greater access to finance for the financially under-served 9.9% 5.6% Greater voice and participation for citizens to help ensure 14.8% 14.1% greater accountability Greater access to health and nutrition for citizens 8.6% 11.3% Better entrepreneurial opportunities 21.0% 25.4% A growing middle class 16.0% 8.5% Better opportunity for the poor who live in rural areas 12.3% 7.0% Better opportunity for the poor who live in urban areas 2.5% 5.6% Sustainable economic growth 27.2% 31.0% More effective disaster risk management 0.0% 0.0% More reliable social protection systems 11.1% 9.9% Increased non-oil public revenues and improved expenditure 4.9% 4.2% efficiency Education and training that better ensure job opportunity 37.0% 43.7% Better quality of public services 8.6% 4.2% Other 3.7% 2.8% B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World 82 8.30 1.28 71 7.13 2.29 Bank (IBRD) in Mexico?* How fam iliar are you with the work of the International Finance Corporation (IFC) in 82 5.61 2.74 71 4.99 2.86 Mexico? (1-Not familiar at all, 10-Extremely familiar) *Significantly different between respondents who do and do not collaborate/work with the WBG 93 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s (IBRD and IFC) 78 8.00 1.33 62 7.23 1.92 effectivenes s in Mexico?* How effectively do you believe the different parts of the World Bank Group (IBRD and IFC) 68 7.82 1.65 54 6.96 2.14 collaborate and coordinate efforts in Mexico?* (1-Not effective at all, 10-Very effective) *Significantly different between respondents who do and do not collaborate/work with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and 78 8.41 1.46 62 8.15 1.35 knowledge) to help Mexico s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, which areas of engagement do you believe the World Bank Group should focus most of its attention and resources in Mexico? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Improved business environment 3.7% 9.9% Effectiveness of states and municipalities 26.8% 33.8% Climate change 15.9% 8.5% Using natural resources in an optimal way 17.1% 21.1% Increased use of integrated social programs among the poor 17.1% 7.0% Urban development 9.8% 2.8% Increased skilled labor market participation 24.4% 14.1% Fostering innovation for productivity and competitiveness 34.1% 45.1% Water management and access to water services 8.5% 12.7% Increased public revenues and improved expenditure 4.9% 4.2% Access and quality of education 37.8% 36.6% Upgrading infrastructure projects 22.0% 22.5% Modernizing public sector management and information 11.0% 7.0% systems Integrated risk management 6.1% 1.4% Enhancing the opportunity for private sector 14.6% 16.9% growth/investment Gender equity 3.7% 8.5% Reducing crime and violence 4.9% 12.7% Trade promotion and regional integration 4.9% 7.0% Increased access to finance and improved financial inclusion 23.2% 19.7% Ethnicity (indigenous groups) 2.4% 1.4% 94 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Mexico’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating/Linkage to non-Bank 79 8.08 1.46 63 7.30 1.94 expertis e* Data 79 8.38 1.46 66 8.09 1.68 Policy advice, s tudies , analys es * 79 8.35 1.21 63 7.78 1.68 Financial res ources * 79 8.34 1.44 61 7.82 1.65 Technical as s is tance* 79 8.62 1.19 65 7.91 1.62 Working in partners hips with others to im prove 73 8.16 1.35 59 7.75 1.77 im pact Leveraging private s ector funds * 67 7.73 1.56 47 7.09 1.87 Trus t Fund m anagem ent 62 7.73 1.59 46 7.15 1.92 Other 1 2.00 0.00 5 5.20 3.42 *Significantly different between respondents who do and do not collaborate/work with the WBG Which of the following do you identify as the World Bank Group (IBRD and IFC)’s greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Staff too inaccessible 5.0% 8.7% Not exploring alternative policy options 11.3% 11.6% Not adequately sensitive to political/social realities in Mexico 23.8% 27.5% Not enough public disclosure of its work* 26.3% 43.5% Arrogant in its approach 1.3% 0.0% Not aligned with country priorities 7.5% 5.8% The credibility of its knowledge/data 1.3% 1.4% Not willing to honestly criticize policies and reform efforts in 7.5% 7.2% the country Too influenced by developed countries 7.5% 17.4% Imposing technocratic solutions without regard to political 3.8% 10.1% realities World Bank Group’s processes too slow and complex* 45.0% 14.5% Too bureaucratic in its operational policies and procedures 33.8% 20.3% Not aligned with other development partners’ work 6.3% 8.7% Not collaborating enough with non-state actors* 1.3% 8.7% Not client focused 1.3% 1.4% Other 5.0% 7.2% *Significantly different between respondents who do and do not collaborate/work with the WBG In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No NGOs* 25.6% 40.8% Local Government 41.5% 39.4% Beneficiaries 19.5% 12.7% Private sector 25.6% 23.9% Community Based Organizations (CBOs) 12.2% 14.1% Community of development partners 8.5% 5.6% Foundations 2.4% 1.4% Academia/think tanks/research institutes 40.2% 38.0% Parliament 6.1% 9.9% Media 6.1% 7.0% Faith-based organizations 1.2% 0.0% Other 2.4% 2.8% *Significantly different between respondents who do and do not collaborate/work with the WBG 95 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mexico? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a 80 7.49 1.65 68 6.74 2.16 relevant role in developm ent in Mexico* The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 82 7.84 1.49 66 6.97 1.95 Mexico* The World Bank Group is an organization that does not repres ent a particular ideological 80 7.25 2.61 65 6.63 2.63 pers pective in Mexico The World Bank Group is an organization that has no dom inant influence of any particular 76 6.96 2.58 65 5.91 2.36 country* The World Bank Group s upports Mexico’s 79 8.11 1.49 64 7.31 2.26 effort to reduce s ocial exclus ion* The World Bank Group res pects the pos itions , views and dem ands of the governm ent of 81 8.49 1.28 65 7.66 2.31 Mexico* The World Bank Group lis tens and takes into 81 8.30 1.35 68 7.06 2.33 account your views * *Significantly different between respondents who do and do not collaborate/work with the WBG To what extent is the World Bank Group an effective development partner in Mexico in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Res pons ivenes s 81 7.68 1.60 62 7.15 1.90 Flexibility (in term s of the World Bank’s 80 7.53 1.58 62 6.92 1.92 products and s ervices )* Flexibility (in term s of changing country 79 7.76 1.54 61 6.72 1.85 circum s tances )* Opennes s * 82 8.10 1.67 64 7.48 2.02 Staff acces s ibility* 82 8.30 1.53 62 7.42 2.17 Straightforwardnes s and hones ty* 81 8.51 1.47 62 7.79 2.15 Collaboration with groups outs ide of the 67 7.54 1.86 55 6.89 2.02 Governm ent Collaboration with the Governm ent* 80 8.75 1.13 65 8.15 1.54 Collaboration with other developm ent 64 8.14 1.38 52 7.33 1.90 partners * Collaboration with the private s ector* 60 7.87 1.57 48 7.13 1.88 The s peed in which it gets things 76 7.21 1.78 59 6.63 2.07 accom plis hed on the ground Follow through over tim e* 74 8.12 1.61 62 7.16 1.95 *Significantly different between respondents who do and do not collaborate/work with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When cons idering the national developm ent needs in Mexico, to what extent does the com bination of financial, knowledge and 81 7.70 1.55 63 6.67 1.82 convening s ervices that the World Bank Group currently provides m eet the national developm ent needs of Mexico?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate/work with the WBG 96 The World Bank Group Mexico Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No The World Bank Group works too slowly* 24.4% 7.2% The Government works inefficiently* 22.0% 37.7% The Subnational Government works inefficiently 24.4% 21.7% There is not an adequate level of citizen/civil society 17.1% 24.6% participation The World Bank Group does not do adequate follow 4.9% 7.2% through/follow-up Lack of/inadequate levels of capacity in Government 9.8% 10.1% Political pressures and obstacles 35.4% 37.7% Reforms are not well thought out in light of country 25.6% 24.6% challenges The World Bank Group is not sensitive enough to 19.5% 18.8% political/social realities on the ground Other 1.2% 2.9% *Significantly different between respondents who do and do not collaborate/work with the WBG C. World Bank Group’s Effectiveness and Results In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico. (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Unleashing Productivity Fostering sound financial sector development* 65 8.00 1.36 58 7.29 1.58 Creating a more competitive business 64 7.72 1.66 59 7.02 1.91 environment* Fostering innovation for productivity and 71 8.04 1.22 60 7.00 1.95 competitiveness* Upgrading infrastructure* 67 8.03 1.38 59 7.31 1.80 Increasing Social Prosperity Developing an integral social protection 66 7.56 1.47 60 6.68 1.99 system* Developing labor markets that allow for 68 7.63 1.42 56 6.43 1.97 inclusive growth* Strengthening Public Finances and Government Efficiency Managing medium-term fiscal challenges at 64 7.55 1.53 61 7.11 1.53 national and sub-national levels Enhancing service delivery through better 68 7.88 1.63 61 6.90 1.88 public sector management* Implementing an integrated sovereign risk 59 7.68 1.40 53 6.89 1.96 management framework* Promoting Green and Inclusive Growth Reducing the footprint of growth* 67 7.88 1.84 57 7.11 2.02 Using natural resources in an optimal way* 70 8.04 1.56 59 7.05 2.13 *Significantly different between respondents who do and do not collaborate/work with the WBG 97 The World Bank Group Mexico Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 77 7.61 1.51 67 6.73 1.69 Mexico?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate/work with the WBG To what extent do you agree with the following statements about the World Bank Group in Mexico? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank (IBRD) financial ins trum ents 77 7.56 1.49 64 6.81 1.82 m eet the needs of Mexico* The IFC financial ins trum ents m eet Mexico’s 56 7.59 1.52 47 6.70 1.80 needs * The World Bank Group m eets Mexico’s needs 78 8.14 1.52 66 7.14 1.79 for knowledge s ervices * The World Bank Group’s convening s ervices 77 8.03 1.40 65 6.94 1.93 m eet the needs of Mexico* *Significantly different between respondents who do and do not collaborate/work with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Mexico received value for m oney from the World Bank 52 7.90 1.61 40 7.13 1.84 Group’s reim burs able advis ory s ervices ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate/work with the WBG D. The World Bank Group’s Knowledge and Convening Services How frequently do you interact with the World Bank Group on knowledge and convening services in the work you do? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Weekly 14.6% 5.6% Monthly 31.7% 23.9% A few times a year 31.7% 38.0% Rarely 18.3% 21.1% Never 3.7% 11.3% Have you read/consulted the most recent LAC Flagship Report: Latin American Entrepreneurs: Many Firms but Little Innovation? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 23.2% 15.5% No 76.8% 84.5% Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe this Flags hip Report rais ed s ubs tantive new inform ation 19 7.68 1.29 10 7.30 1.89 and ins ight that you were not aware of prior to reading? To what extent do you believe this Flags hip Report provided you with us eful inform ation in 19 7.79 1.72 11 6.64 2.38 term s of the work you do? (1-To no degree at all, 10-To a very significant degree) 98 The World Bank Group Mexico Country Opinion Survey 2014 D. The World Bank Group’s Knowledge and Convening Services (continued) In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are tim ely* 74 7.96 1.32 61 7.25 1.73 Include appropriate level of s takeholder 76 8.01 1.26 62 7.15 1.93 involvem ent during preparation* Are relevant to Mexico’s developm ent 76 8.17 1.24 65 7.31 1.72 priorities * Provide feas ible recom m endations * 76 7.93 1.20 64 6.84 1.76 Are acces s ible (well written and eas y to 76 8.12 1.31 64 7.38 1.81 unders tand)* Are s ource of relevant inform ation on global 73 8.37 1.14 66 7.88 1.59 good practices * Are us eful in term s of the work you do* 77 8.52 1.14 67 7.37 2.17 Are adequately dis s em inated* 75 7.47 1.73 66 6.39 2.29 Are trans lated enough into local language* 73 8.14 1.60 63 7.29 2.24 Are adaptable to Mexico’s s pecific developm ent challenges and country 74 8.11 1.30 66 7.39 1.80 circum s tances * *Significantly different between respondents who do and do not collaborate/work with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 77 8.00 1.45 64 7.03 1.87 and convening s ervices m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 78 8.40 1.18 65 7.77 1.36 and convening s ervices ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between respondents who do and do not collaborate/work with the WBG E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds 74 7.54 2.10 52 7.17 2.01 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 80 8.05 1.51 60 7.33 2.13 s upports * The World Bank Group’s approvals and 72 7.65 1.74 55 7.24 1.88 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 72 7.83 1.73 47 7.40 1.64 requirem ents are reas onable The World Bank Group takes decis ions quickly 76 7.51 1.73 56 7.18 1.83 in Mexico Working with the World Bank Group increas es 79 7.91 1.63 61 7.11 2.00 Mexico’s ins titutional capacity* The World Bank Group ens ures cons is tency 69 7.57 1.87 49 7.02 2.09 and continuity through s taff changes Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e of 73 7.68 2.02 50 7.54 2.05 them The World Bank Group provides effective 74 8.00 1.54 56 7.30 2.17 im plem entation s upport* *Significantly different between respondents who do and do not collaborate/work with the WBG 99 The World Bank Group Mexico Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mexico Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has m oved 75 7.76 1.58 64 7.11 1.82 in the right direction in term s of the focus of its work in Mexico?* How s ignificant a role do you believe that the World Bank Group SHOULD play in Mexico’s 81 8.56 1.22 69 8.10 1.84 developm ent in the near future? How s ignificant a role do you believe that international developm ent cooperation 81 8.70 1.21 70 8.47 1.47 SHOULD play in Mexico’s developm ent in the near future? How s ignificant a role do you believe IFC, through its s upport for the private s ector, 69 8.71 1.34 61 7.92 2.04 SHOULD play in helping Mexico achieve its developm ent goals in the future?* (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between respondents who do and do not collaborate/work with the WBG Which of the following SHOULD the World Bank Group do to make itself of greater value in Mexico? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Improve the quality of its experts as related to Mexico’s 18.3% 18.3% specific challenges Reduce the complexity of obtaining World Bank Group 62.2% 36.6% financing* Focus primarily on advocacy issues 6.1% 9.9% Reach out more to groups outside of government* 23.2% 46.5% Ensure greater selectivity in its work 2.4% 8.5% Provide more adequate data/knowledge/statistics/figures on 11.0% 15.5% Mexico’s economy Offer more innovative financial products 15.9% 14.1% Offer more innovative knowledge services 32.9% 21.1% Work faster 15.9% 8.5% Other 2.4% 8.5% *Significantly different between respondents who do and do not collaborate/work with the WBG When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mexico? (Select only ONE response) Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Financial services 26.8% 22.5% Knowledge products 30.5% 29.6% Convening services 8.5% 11.3% None of the above 2.4% 2.8% The combination is appropriate for Mexico 31.7% 33.8% 100 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mexico? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No Local newspapers 43.9% 45.7% International newspapers 9.8% 11.4% Local radio 7.3% 1.4% International radio 1.2% 0.0% Local television 14.6% 10.0% International television 6.1% 1.4% Periodicals 29.3% 41.4% Internet 64.6% 61.4% Social media 7.3% 4.3% Blogs 1.2% 1.4% Mobile phones 0.0% 0.0% Instant messaging 0.0% 1.4% Other 4.9% 7.1% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the WBG in your country? (Responses combined) Yes No World Bank Group website 29.3% 40.8% Direct contact with World Bank Group 31.7% 28.2% e-newsletters 50.0% 45.1% Instant messaging 3.7% 2.8% World Bank Group seminars/workshops/conferences* 43.9% 23.9% World Bank Group publications and other written materials 18.3% 31.0% Mobile phones 1.2% 1.4% Social media 12.2% 12.7% Blogs 1.2% 2.8% Other 0.0% 0.0% *Significantly different between respondents who do and do not collaborate/work with the WBG Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 49.4% 41.4% No 50.6% 58.6% Have you requested information from the World Bank Group on its activities in the past year? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 23.8% 18.3% No 76.3% 81.7% Were you able to obtain this information? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 94.1% 76.9% No 5.9% 23.1% Do you use/have used the World Bank Group website?* Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 88.9% 76.1% No 11.1% 23.9% *Significantly different between respondents who do and do not collaborate/work with the WBG 101 The World Bank Group Mexico Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I us e/cons ult World Bank Group data m ore 77 7.60 2.12 71 6.10 2.92 often than I did a few years ago* I find the World Bank Group webs ites eas y to 71 7.58 1.67 53 7.38 1.78 navigate I find the inform ation on the World Bank 71 8.39 1.21 54 8.19 1.32 Group’s webs ites us eful I find the inform ation on the World Bank Group’s s ocial m edia (e.g., Facebook, Twitter, 55 6.67 2.33 51 5.67 2.68 Youtube) us eful* When I need inform ation from the World Bank 79 8.04 1.68 65 6.62 2.87 Group I know how to find it* The World Bank Group is res pons ive to m y 69 8.28 1.69 46 7.04 2.92 inform ation reques ts and inquiries * *Significantly different between respondents who do and do not collaborate/work with the WBG H. Development Organizations in the Region Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the Inter- American Development Bank (IDB/BID) in 78 7.90 2.06 70 7.04 2.24 Mexico?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between respondents who do and do not collaborate/work with the WBG Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the effectiveness of the Inter-American 71 8.06 1.47 63 7.29 1.71 Development Bank (IDB/BID) in Mexico?* (1-Not effective at all, 10-Very effective) *Significantly different between respondents who do and do not collaborate/work with the WBG I. Background Information Are you/have you been an IFC client? Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No Yes 14.8% 16.9% No 85.2% 83.1% Currently, which of the following agencies of the World Bank Group do you primarily work with in Mexico?* (Please mark only ONE response) Currently, do you professionally collaborate/work with the WBG in your country? Percentage of Respondents Yes No The World Bank (IBRD) 81.7% 32.9% International Finance Corporation (IFC) 2.4% 4.3% Both World Bank and IFC 12.2% 7.1% I don't collaborate/work with the World Bank Group 3.7% 55.7% *Significantly different between respondents who do and do not collaborate/work with the WBG 102 The World Bank Group Mexico Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the World Bank Group’s (IBRD and IFC) effectivenes s in 7.23 8.00 7.88 6.06 7.70 7.51 7.31 8.00 7.43 7.86 7.77 7.22 Mexico? To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and 8.15 8.41 8.37 7.67 8.29 8.31 8.04 8.58 8.33 8.26 8.36 8.06 knowledge) to help Mexico s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 6.74 7.49 7.28 6.11 7.29 6.85 6.91 7.38 6.76 7.56 7.31 6.56 relevant role in developm ent in Mexico The World Bank Group’s work is aligned with what I 6.97 7.84 7.61 6.12 7.58 7.20 7.15 7.78 7.08 7.85 7.70 6.68 cons ider the developm ent priorities for Mexico Res pons ivenes s 7.15 7.68 7.72 6.16 7.61 7.32 7.27 7.77 7.23 7.83 7.66 7.06 Flexibility (in term s of the World Bank’s products 6.92 7.52 7.45 5.94 7.47 6.90 6.92 7.65 6.99 7.58 7.47 6.63 and s ervices ) Flexibility (in term s of changing country 6.72 7.76 7.52 5.89 7.53 6.92 6.91 7.77 6.91 7.78 7.51 6.69 circum s tances ) Opennes s 7.48 8.10 8.07 6.11 7.92 7.66 7.36 8.36 7.64 8.05 8.01 7.28 Staff acces s ibility 7.42 8.30 8.22 6.42 8.16 7.67 7.57 8.43 7.72 8.27 8.20 7.24 Straightforwardnes s and hones ty 7.79 8.51 8.39 7.00 8.24 8.17 7.88 8.60 8.07 8.38 8.46 7.44 Collaboration with groups outs ide of the 6.89 7.54 7.56 5.33 7.30 7.11 6.76 7.80 6.99 7.53 7.46 6.55 Governm ent Collaboration with the Governm ent 8.15 8.75 8.62 7.63 8.51 8.45 8.25 8.77 8.36 8.65 8.56 8.30 Collaboration with other development partners 7.33 8.14 8.09 6.06 7.82 7.70 7.43 8.19 7.55 8.06 7.95 7.27 Collaboration with the private s ector 7.13 7.87 7.70 6.65 7.69 7.29 7.24 7.90 7.49 7.59 7.62 7.29 The s peed in which it gets things accom plis hed on 6.63 7.21 7.16 5.84 7.10 6.76 6.50 7.52 6.86 7.10 7.20 6.25 the ground Follow through over tim e 7.16 8.12 7.78 7.11 7.85 7.41 7.41 8.00 7.41 8.03 7.92 6.94 To what extent does the World Bank Group’s work 6.73 7.61 7.30 6.42 7.36 6.87 6.87 7.54 6.84 7.58 7.42 6.47 help to achieve developm ent res ults in Mexico? The World Bank (IBRD) financial ins trum ents m eet 6.81 7.56 7.42 5.95 7.52 6.71 6.76 7.76 6.82 7.68 7.47 6.42 the needs of Mexico The World Bank Group m eets Mexico’s needs for 7.14 8.14 7.85 6.68 7.80 7.52 7.38 8.08 7.50 7.92 7.87 7.17 knowledge s ervices The World Bank Group's knowledge and convening s ervices are adaptable to Mexico’s s pecific 7.39 8.11 7.93 6.74 7.94 7.50 7.55 8.02 7.51 8.10 7.93 7.29 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge and 7.03 8.00 7.79 6.39 7.75 7.36 7.30 7.95 7.31 7.95 7.83 6.94 convening s ervices m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge and convening 7.77 8.40 8.24 7.26 8.21 7.94 7.95 8.30 7.91 8.34 8.20 7.82 s ervices ? The World Bank Group takes decis ions quickly in 7.18 7.51 7.54 6.35 7.51 7.17 7.04 7.77 7.30 7.48 7.54 6.82 Mexico Where country s ys tem s are adequate, the World 7.54 7.68 7.77 6.59 7.56 7.68 7.41 7.82 7.48 7.72 7.67 7.32 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 103 The World Bank Group Mexico Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Academia/ Employee of a Ministry/ PMU/ Consultant/ Private sector/ Independent Research Ministerial Dep/ Contractor on WBG Local Financial sector/ Government institute/ Think Office of Minister Implementation Agency project Government Private bank CSO Institution tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s (IBRD and IFC) 13 8.31 1.25 33 7.70 1.63 21 8.14 2.01 4 5.75 2.22 17 7.35 1.66 14 6.93 1.98 13 7.85 1.07 9 7.22 1.79 16 7.94 .85 effectiveness in Mexico? To what extent do you believe the World Bank Group's staff is well prepared to help Mexico 13 8.77 .93 33 8.33 1.76 22 8.55 1.26 4 7.25 1.71 18 8.56 1.20 13 8.00 1.15 13 7.38 1.45 9 8.22 1.20 15 8.47 1.41 solve its most complicated development challenges? Overall the World Bank Group currently plays a 13 7.54 1.61 33 7.27 1.75 22 7.91 2.20 5 5.60 1.82 18 7.33 1.14 15 6.00 2.04 13 7.38 1.66 12 6.25 2.73 17 7.29 1.79 relevant role in development in Mexico* The World Bank Group’s work is aligned with what I consider the development priorities for 13 7.85 1.99 34 7.97 1.53 23 8.13 1.60 4 6.75 2.63 18 7.56 1.29 15 5.87 1.96 13 7.46 1.20 12 6.00 2.00 16 7.69 1.20 Mexico* Responsiveness* 13 7.62 1.39 33 7.88 1.58 22 7.95 2.01 5 6.80 2.39 18 7.39 1.33 14 5.86 2.11 12 7.33 1.37 10 6.80 2.10 16 7.88 1.09 Flexibility (in terms of the World Bank’s products 13 7.62 1.19 34 7.76 1.63 22 7.95 2.13 4 6.25 2.36 17 6.88 1.36 14 5.93 1.82 12 7.08 1.51 10 5.90 1.66 16 7.75 1.18 and services)* Flexibility (in terms of changing country 13 7.92 1.32 33 7.52 1.68 21 7.90 2.07 4 5.75 2.06 17 7.06 1.34 14 6.21 1.97 12 7.42 1.38 10 5.90 1.85 16 8.00 1.03 circumstances)* Openness 13 8.31 1.32 34 7.97 2.04 22 8.50 1.82 4 6.25 2.36 18 7.39 2.00 15 7.07 1.91 12 8.00 1.48 12 7.08 1.98 16 8.25 1.13 Staff accessibility* 13 8.77 .73 34 8.35 1.76 22 8.32 2.08 5 7.20 2.49 17 7.53 1.66 14 6.79 2.52 12 8.17 1.40 12 6.75 2.09 15 8.13 1.30 Straightforwardness and honesty* 13 8.62 1.12 34 8.35 1.82 21 8.52 1.86 4 7.25 2.99 17 8.71 1.31 15 6.93 2.46 12 8.75 1.14 12 7.25 2.26 15 8.27 1.10 Collaboration with groups outside of the 10 7.80 1.69 25 7.48 1.76 17 7.59 2.53 4 7.00 2.94 17 7.29 1.79 14 6.71 1.98 10 7.60 1.35 12 5.83 2.17 13 7.54 1.45 Government Collaboration with the Government* 13 8.92 .86 34 8.56 1.52 22 9.05 .95 5 7.40 2.61 18 8.28 1.23 14 7.57 1.45 11 8.55 .82 11 8.00 1.90 17 8.82 .64 Collaboration with other development partners* 11 8.36 1.43 26 7.92 1.49 18 8.22 2.07 2 5.50 3.54 15 7.53 1.30 11 7.18 1.78 9 7.89 .93 9 5.89 1.62 15 8.60 .91 Collaboration with the private sector* 10 7.80 1.14 23 7.65 1.67 16 8.38 1.41 3 7.00 3.61 14 7.00 1.47 11 7.27 2.24 9 7.56 1.13 9 5.78 2.39 13 8.23 .93 The speed in which it gets things accomplished 13 7.54 1.61 32 7.00 1.97 21 7.57 2.13 4 6.75 2.63 17 6.71 1.53 13 5.62 2.18 11 7.36 .92 9 5.67 2.29 15 7.47 1.51 on the ground* Follow through over time* 12 8.17 1.11 30 7.70 1.95 21 8.48 1.78 5 7.20 2.59 17 7.71 1.49 13 6.15 2.03 11 8.00 1.79 12 6.83 1.95 15 8.07 1.22 To what extent does the World Bank Group’s work help to achieve development results in 13 7.54 1.05 32 7.13 1.98 23 8.00 1.51 5 6.80 1.64 18 7.06 1.47 12 6.00 1.76 12 7.25 1.14 12 6.17 1.70 17 7.82 1.19 Mexico?* The World Bank (IBRD) financial instruments 13 7.62 1.04 29 7.55 1.84 22 7.91 1.82 5 6.40 2.07 18 7.00 1.19 15 6.07 1.67 13 7.08 2.10 12 6.25 1.42 14 7.86 .66 meet the needs of Mexico* The World Bank Group meets Mexico’s needs 13 8.08 1.12 33 7.85 1.91 22 7.95 1.94 5 6.60 2.07 18 7.61 1.61 13 6.54 1.94 13 7.92 1.26 12 7.08 1.73 15 8.27 1.03 for knowledge services The World Bank Group's knowledge and convening services are adaptable to Mexico’s 13 7.69 1.32 33 7.82 1.74 21 8.33 1.43 5 7.20 2.59 18 7.72 1.32 10 7.00 1.63 12 7.75 1.42 12 7.00 1.95 16 8.31 1.25 specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge and 13 8.23 .73 33 7.79 1.75 21 7.95 1.96 4 7.25 2.99 18 7.28 1.23 12 6.58 1.88 13 7.15 2.12 10 6.60 1.58 17 8.06 1.25 convening services make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge and 13 8.69 .63 33 8.24 1.64 22 8.41 1.05 5 7.40 2.51 18 7.94 1.16 11 7.73 1.10 13 7.92 .76 11 8.00 1.48 17 7.88 1.17 convening services? The World Bank Group takes decisions quickly 13 7.46 1.66 31 7.71 1.88 22 7.91 1.93 4 6.50 2.38 15 6.47 1.73 11 6.73 1.90 13 7.31 1.70 8 6.63 1.06 15 7.87 1.19 in Mexico Where country systems are adequate, the World Bank Group makes appropriate use of 11 8.73 1.42 27 7.67 2.02 23 7.65 2.35 4 7.00 2.94 17 7.06 2.28 8 7.63 1.06 13 7.62 2.66 6 6.83 1.72 14 7.86 .95 them *Significantly different between stakeholder groups 104 The World Bank Group Mexico Country Opinion Survey 2014 Appendix H: Mexico FY 2014 Questionnaire World Bank Group Country Survey FY14 – Mexico The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mexico or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Mexico, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies, outreach and programs that support development in Mexico. The World Bank Group commissioned an independent firm to oversee the logistics of this effort in Mexico. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MEXICO A1. In general would you say that Mexico is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 105 The World Bank Group Mexico Country Opinion Survey 2014 SECTION A: GENERAL ISSUES FACING MEXICO A2. Listed below are a number of development priorities in Mexico. Please identify which of the following you consider the most important development priorities in Mexico? (Choose no more than THREE) Increased use of integrated social programs 1 11 Access and quality of education among the poor Upgrading infrastructure projects (e.g., Effectiveness of states and municipalities 2 12 telecommunications, roads, ports and logistics) (subnational governments) Modernizing public sector management and Integrated risk management (disaster risk, 3 13 information systems financial risk, agriculture risk) Enhancing the opportunity for private sector Using natural resources in an optimal way (e.g., 4 14 growth/investment forests, oil, sun, wind) 5 Gender equity 15 Climate change 6 Water management and access to water services 16 Improved business environment Increased skilled labor market participation 7 17 Trade promotion and regional integration (employment/income generating opportunities) Increased access to finance and improved Reducing crime and violence (i.e. Citizen 8 18 financial inclusion security) Increased public revenues and improved 9 Urban development 19 expenditure Fostering innovation for productivity and 10 20 Ethnicity (indigenous groups) competitiveness A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mexico? (Choose no more than THREE) Upgrading infrastructure projects (e.g., 1 Improved business environment 11 telecommunications, roads, ports and logistics) Effectiveness of states and municipalities 2 Access and quality of education 12 (subnational governments) Modernizing public sector management and Enhancing the opportunity for private sector 3 13 information systems growth/investment Integrated risk management (disaster risk, Using natural resources in an optimal way (e.g., 4 14 financial risk, agriculture risk) forests, oil, sun, wind) 5 Gender equity 15 Climate change Increased use of integrated social programs 6 Ethnicity (indigenous groups) 16 among the poor Increased skilled labor market participation 7 17 Urban development (employment/income generating opportunities) Increased access to finance and improved Reducing crime and violence (i.e. Citizen 8 18 financial inclusion security) Fostering innovation for productivity and 9 Trade promotion and regional integration 19 competitiveness Increased public revenues and improved 10 20 Water management and access to water services expenditure 106 The World Bank Group Mexico Country Opinion Survey 2014 SECTION A: GENERAL ISSUES FACING MEXICO A4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mexico? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to finance for the financially under-served 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Sustainable economic growth 11 More effective disaster risk management 12 More reliable social protection systems 13 Increased non-oil public revenues and improved expenditure efficiency 14 Education and training that better ensure job opportunity 15 Better quality of public services 16 Other (please specify):_____________________________________ 107 The World Bank Group Mexico Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank (IBRD) in Mexico? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. How familiar are you with the work of the International Finance Corporation (IFC) in Mexico? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B3. Overall, please rate your impression of the World Bank Group’s (IBRD and IFC) effectiveness in Mexico? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B4. How effectively do you believe the different parts of the World Bank Group (IBRD and IFC) collaborate and coordinate efforts in Mexico? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B5. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Mexico solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B6. When thinking about how the World Bank Group can have the most impact on development solutions in Mexico, which areas of engagement do you believe the World Bank Group should focus most of its attention and resources in Mexico? (Choose no more than THREE) 1 Improved business environment 11 Access and quality of education Effectiveness of states and municipalities Upgrading infrastructure projects (e.g., 2 12 (subnational governments) telecommunications, roads, ports and logistics) Modernizing public sector management and 3 Climate change 13 information systems Using natural resources in an optimal way (e.g., Integrated risk management (disaster risk, financial 4 14 forests, oil, sun, wind) risk, agriculture risk) Increased use of integrated social programs among Enhancing the opportunity for private sector 5 15 the poor growth/investment 6 Urban development 16 Gender equity Increased skilled labor market participation 7 17 Reducing crime and violence (i.e. Citizen security) (employment/income generating opportunities) Fostering innovation for productivity and 8 18 Trade promotion and regional integration competitiveness Increased access to finance and improved financial 9 Water management and access to water services 19 inclusion Increased public revenues and improved 10 20 Ethnicity (indigenous groups) expenditure 108 The World Bank Group Mexico Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effectively do the World Bank Group’s activities below support Mexico’s efforts to achieve development results? Not effective Very Don't at all effective know Convening/Facilitating/Linkage to non-Bank B7 expertise (seminars/workshops/conferences/ South- 1 2 3 4 5 6 7 8 9 10  South knowledge sharing) Data (World Development Indicators, Open B8 1 2 3 4 5 6 7 8 9 10  Finances, Open Government Data) B9 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10  B10 Financial resources 1 2 3 4 5 6 7 8 9 10  Technical assistance (advice, best practice, B11 1 2 3 4 5 6 7 8 9 10  international experience, etc.) Working in partnerships with others to improve B12 1 2 3 4 5 6 7 8 9 10  impact (BID, CAF, French…) B13 Leveraging private sector funds 1 2 3 4 5 6 7 8 9 10  B14 Trust Fund management 1 2 3 4 5 6 7 8 9 10  B15 Other (please specify): ______________________ 1 2 3 4 5 6 7 8 9 10  B16. Which of the following do you identify as the World Bank Group’s (IBRD and IFC) greatest WEAKNESSES in its work in Mexico? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Mexico 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank Group’s processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other development partners’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 109 The World Bank Group Mexico Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B17. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Community of development partners 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith-based organizations 12 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank Group’s work in Mexico? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B18 1 2 3 4 5 6 7 8 9 10  relevant role in development in Mexico The World Bank Group’s work is aligned with what I B19 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Mexico The World Bank Group is an organization that does B20 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10  Mexico The World Bank Group is an organization that has B21 1 2 3 4 5 6 7 8 9 10  no dominant influence of any particular country The World Bank Group supports Mexico’s effort to B22 1 2 3 4 5 6 7 8 9 10  reduce social exclusion The World Bank Group respects the positions, views B23 1 2 3 4 5 6 7 8 9 10  and demands of the government of Mexico The World Bank Group listens and takes into B24 1 2 3 4 5 6 7 8 9 10  account your views. 110 The World Bank Group Mexico Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Mexico, in terms of each of the following? To no To a very Don't degree at significant know all degree B25 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B26 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B27 1 2 3 4 5 6 7 8 9 10  circumstances) B28 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B29 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B30 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B31 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B32 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B33 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B34 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B35 1 2 3 4 5 6 7 8 9 10  the ground B36 Follow through over time 1 2 3 4 5 6 7 8 9 10  B37. When considering the national development needs in Mexico, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides meet the national development needs of Mexico? 1 2 3 4 5 6 7 8 9 10  To no degree at all To a very significant degree Don't know B38. When reform efforts that the World Bank Group supported fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group works too slowly 2 The Government works inefficiently 3 The Subnational Government works inefficiently 4 There is not an adequate level of citizen/civil society participation 5 The World Bank Group does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank Group is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 The World Bank Group Mexico Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS In its efforts to support the government of Mexico’s national development plan, the World Bank Group is emphasizing in its 2014-2019 strategy a number of thematic objectives. To achieve those objectives, the WBG has shifted to a country engagement model that delivers a customized package of WBG financial, knowledge and convening activities. For each theme below, please indicate how effective you believe the World Bank Group is in supporting country efforts in each area of engagement in Mexico. Level of Effectiveness Not effective Very Don't know at all effective Unleashing Productivity Fostering sound financial sector C1 1 2 3 4 5 6 7 8 9 10  development Creating a more competitive C2 1 2 3 4 5 6 7 8 9 10  business environment Fostering innovation for C3 1 2 3 4 5 6 7 8 9 10  productivity and competitiveness Upgrading infrastructure (i.e. C4 transport, energy and 1 2 3 4 5 6 7 8 9 10  telecommunications) Increasing Social Prosperity Developing an integral social C5 1 2 3 4 5 6 7 8 9 10  protection system Developing labor markets that C6 1 2 3 4 5 6 7 8 9 10  allow for inclusive growth Strengthening Public Finances and Government Efficiency Managing medium-term fiscal C7 challenges at national and sub- 1 2 3 4 5 6 7 8 9 10  national levels Enhancing service delivery C8 through better public sector 1 2 3 4 5 6 7 8 9 10  management Implementing an integrated C9 sovereign risk management 1 2 3 4 5 6 7 8 9 10  framework. Promoting Green and Inclusive Growth Reducing the footprint of growth (i.e. strengthen the institutional C10 framework to manage urban 1 2 3 4 5 6 7 8 9 10  development and reduce greenhouse gas emissions) Using natural resources in an optimal way (i.e. reduce deforestation, improve water C11 1 2 3 4 5 6 7 8 9 10  management systems, and increase production of renewable energy) 112 The World Bank Group Mexico Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C12. To what extent does the World Bank Group’s work help to achieve development results in Mexico? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Mexico? Strongly Strongly Don't disagree agree know The World Bank (IBRD) financial instruments (i.e., investment lending, C13 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Mexico The IFC financial instruments (i.e. direct C14 lending, equity, quasi-equity, trade finance, 1 2 3 4 5 6 7 8 9 10  etc.) meet Mexico’s needs The World Bank Group meets Mexico’s C15 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) The World Bank Group’s convening services C16 (seminars/workshops/conferences) meet 1 2 3 4 5 6 7 8 9 10  the needs of Mexico C17. To what extent do you believe that Mexico received value for money from the World Bank Group’s reimbursable advisory services? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Group Mexico Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE AND CONVENING SERVICES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, CONFERENCES, WORKSHOPS, STUDY TOURS) D1. How frequently do you interact with the World Bank Group on knowledge and convening services in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Have you read/consulted the most recent LAC Flagship Report: D2 Latin American Entrepreneurs: Many Firms but Little Innovation? Yes No (If YES please go to D3; if NO please go to D5) D3. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree D4. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree In Mexico, to what extent do you believe that the World Bank Group’s knowledge and convening services: To no To a very Don't degree at significant know all degree D5 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D6 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Mexico’s development D7 1 2 3 4 5 6 7 8 9 10  priorities D8 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D9 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D10 1 2 3 4 5 6 7 8 9 10  good practices D11 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D12 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D13 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Mexico’s specific D14 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances 114 The World Bank Group Mexico Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE AND CONVENING SERVICES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, CONFERENCES, WORKSHOPS, STUDY TOURS) D15.Overall, how significant a contribution do you believe the World Bank Group's knowledge and convening services make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D16. Overall, how would you rate the technical quality of the World Bank Group's knowledge and convening services? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 The World Bank Group Mexico Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E5 1 2 3 4 5 6 7 8 9 10  in Mexico Working with the World Bank Group E6 1 2 3 4 5 6 7 8 9 10  increases Mexico’s institutional capacity The World Bank Group ensures consistency E7 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 116 The World Bank Group Mexico Country Opinion Survey 2014 SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN MEXICO F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Mexico? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that the World Bank Group SHOULD play in Mexico’s development in the near future? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant role Don't know role at all F3. How significant a role do you believe that international development cooperation (e.g. range of development partners) SHOULD play in Mexico’s development in the near future? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F4. How significant a role do you believe IFC, through its support for the private sector, SHOULD play in helping Mexico achieve its development goals in the future? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F5. Which of the following SHOULD the World Bank Group do to make itself of greater value in Mexico? (Choose no more than TWO) 1 Improve the quality of its experts as related to Mexico’s specific challenges 2 Reduce the complexity of obtaining World Bank Group financing 3 Focus primarily on advocacy issues 4 Reach out more to groups outside of government 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Mexico’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Work faster 10 Other (please specify): ______________________________________________ F6. When considering the combination of services that the World Bank Group offers in Mexico, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mexico? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Mexico 117 The World Bank Group Mexico Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about development issues in Mexico? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 World Bank Group website 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank Group seminars/workshops/conferences 6 World Bank Group publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Bank will now disclose any information in its possession that is not on a list of Yes No exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you use/have you used the World Bank Group website? Yes No 118 The World Bank Group Mexico Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group data more often than I G7 1 2 3 4 5 6 7 8 9 10  did a few years ago I find the World Bank Group websites easy to navigate. G8 (Only answer if you have used a World Bank Group 1 2 3 4 5 6 7 8 9 10  website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) I find the information on the World Bank Group’s social G10 media (e.g., Facebook, Twitter, Youtube) useful. (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank Group website) When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 119 The World Bank Group Mexico Country Opinion Survey 2014 SECTION H: DEVELOPMENT ORGANIZATIONS IN THE REGION How familiar are you with the work of these organizations in Mexico? Not familiar Extremely Don't at all familiar know H1 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Mexico? Not effective Extremely Don't at all effective know H2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 120 The World Bank Group Mexico Country Opinion Survey 2014 SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ I2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti-corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 121 The World Bank Group Mexico Country Opinion Survey 2014 SECTION I: BACKGROUND INFORMATION I3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No I4. Are you/have you been an IFC client? 1 Yes 2 No I5. Which of the following describes most of your exposure to the World Bank Group in Mexico? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I6. Currently, which of the following agencies of the World Bank Group do you primarily work with in Mexico? (Please mark only ONE response) 1 The World Bank (IBRD) 2 International Finance Corporation (IFC) 3 Both World Bank and IFC 4 I don’t collaborate/work with the World Bank Group I7. Which best represents your geographic location? 1 Mexico City 2 Outside Mexico City Thank you for completing the survey! 122