96110 Côte d’Ivoire The World Bank Group Country Survey FY 2014 Report of Findings March 2014 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Acknowledgements The Côte d’Ivoire Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Côte d’Ivoire country team and the local fielding agency VALORIS. In particular, PORG is grateful to Katrina Sharkey (Country Program Coordinator) and Taleb Ould Sid'ahmed (Communications Officer)) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Côte d’Ivoire ...........................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................28 VII. How the World Bank Group Operates .......................................35 VIII. World Bank Group’s Knowledge and Instruments .....................42 IX. The Future Role of the World Bank Group in Côte d’Ivoire........49 X. Communication and Openness..................................................54 XI. Appendices ................................................................................61 2 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Côte d’Ivoire perceive the Bank Group;  Obtain systematic feedback from stakeholders in Côte d’Ivoire regarding:  Their views regarding the general environment in Côte d’Ivoire;  Their overall attitudes toward the World Bank Group in Côte d’Ivoire;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Côte d’Ivoire;  Perceptions of the World Bank Group’s future role in Côte d’Ivoire.  Use data to help inform Côte d’Ivoire country team’s strategy. II. Methodology From December 2013 to January 2014, 500 stakeholders of the World Bank Group in Côte d’Ivoire were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; youth organizations; the judiciary branch; and other organizations. A total of 288 stakeholders participated in the survey (58% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via email or courier and returned it accordingly. Respondents were asked about: general issues facing Côte d’Ivoire; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Côte d’Ivoire; and the WBG’s communication and information sharing in Côte d’Ivoire. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Côte d’Ivoire: Respondents were asked to indicate whether Côte d’Ivoire is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Côte d’Ivoire, and how “shared prosperity� would be best achieved in Côte d’Ivoire. 3 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Côte d’Ivoire, WBG staff preparedness to help Côte d’Ivoire solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Côte d’Ivoire, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Côte d’Ivoire, the extent to which the WBG meets Côte d’Ivoire’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty five development areas, and the WBG’s level of effectiveness across these areas, such as security/stabilization/ reconstruction/reconciliation, public sector governance/reform, poverty reduction, and job creation/employment. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate WBG’s technical assistance/advisory work’s contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. F. The Future Role of the World Bank Group in Côte d’Ivoire: Respondents were asked to indicate what the WBG should do to make itself of greater value in Côte d’Ivoire, and which services the Bank should offer more of in the country. They were also asked to which areas the country will benefit most from WBG playing a leading role as compared to other donors. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Côte d’Ivoire, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 356 respondents (79% response rate) who completed the survey in FY 2010. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from PMUs where combined with consultants/contractors working on WBG-supported projects/programs. Respondents from private foundations, NGOs, faith-based groups, youth organizations were combined into “CSO.� Few respondents from the judiciary branch and other organizations were included in the “Other� category. There were no respondents from the office of the President, Prime Minister, office of a minister, local governments, CBOs, independent government organizations, or trade unions. Percentage of Respondents (N=272) NGO 22% Employee of a Ministry, Ministerial Department or 18% Implementation Agency Private Sector Organization 10% Other 10% Consultant/Contractor working on World Bank 8% supported project/program Media 5% Office of Parliamentarian 5% Academia/Research Institute/Think Tank 5% Project Management Unit (PMU) overseeing 4% implementation of project Multilateral Agency 3% Judiciary Branch 3% Bilateral Agency 2% Faith-Based Group 2% Financial Sector/Private Bank 2% Youth organizations 2% Private Foundation 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=255) Other 24% Law and justice/regulatory framework 9% Agriculture/rural development/food security 9% Education 9% Job creation/employment 8% Generalist 7% Information and communications technology 6% Financial markets/banking 5% Social protection 4% Health/Communicable/non-communicable 3% diseases Private sector development/foreign direct 3% investment Natural resource management/environmental 3% sustainability Water and sanitation 3% Public sector governance/public financial 2% management/anti corruption Gender equity/equality of opportunity 2% Climate change/disaster management 2% Energy 1% Transport 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 105). Only significant difference between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=261) North 9% South 64% Central 8% West 16% East 3% “Which best represents your geographic location?�  Nearly all respondents indicated that they were located in urban areas. Because of the small number of respondents from rural areas, statistical comparisons were not meaningful. Percentage of Respondents (N=270) Urban 99% Rural 1% “Which best represents your geographic location?� 7 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Côte d’Ivoire, can be found in Appendix E (see page 125). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. Percentage of Respondents (N=270) Yes 27% No 73% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� Percentage of Respondents (N=248) Collaborate as part of my professional duties 46% Observer 41% Use World Bank Group website for information, 25% data, research, etc. Engage in World Bank Group related/sponsored 23% events/activities Use World Bank Group reports/data 19% "Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=263) None 68% The World Bank (IBRD/IDA) 28% The International Finance Corporation (IFC) 10% The Multilateral Investment Guarantee 1% Agency (MIGA) "Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 9 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Across all respondents, familiarity with the World Bank Group received a mean rating of 5.7; this was significantly lower than the mean ratings received in the FY ’10 country survey (6.1).  Respondents from ministries/ministerial departments/implementation agencies and the media had the highest levels of familiarity with the WBG, whereas respondents from the private sector/financial sector/private banks and CSOs had significantly lower levels of familiarity.  Respondents from the North had the highest levels of familiarity with the WBG, whereas respondents from the West had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Côte d’Ivoire, and the WBG’s ability to help achieve development results in Côte d’Ivoire, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Côte d’Ivoire’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Media 6.5 PMU/Consultant/ Contractor on Bank project 6.3 Bilateral/ Multilateral Agency 5.8 Other 5.7 Academia/ Research institute/ Think tank 5.5 Office of Parliamentarian 5.2 Private sector/ Financial sector/ Private bank 5.1 CSO 4.8 "How familiar are you with the work of the World Bank Group in Côte d’Ivoire?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IV. General Issues Facing Côte d’Ivoire Headed in the Right Direction  A majority of respondents across stakeholder groups indicated that Côte d’Ivoire is headed in the right direction.  Respondents from CSOs (28%) were most likely to indicate that they were not sure whether Côte d’Ivoire is headed in the right or wrong direction. Percentage of Respondents (N=271) The right direction 82% The wrong direction 3% Not sure 15% "In general, would you say that Côte d’Ivoire is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IV. General Issues Facing Côte d’Ivoire (continued) Development Priority  In the FY ’10 country survey*, stabilization and peace building (26%), strengthening governance and institutions (25%), and reducing poverty (24%) were considered the most important development priorities for Côte d’Ivoire. Percentage of Respondents (N=275) Security/stabilization/reconstruction/ 50% reconciliation Public sector governance/ reform 36% Poverty reduction 31% Job creation/employment 30% Education 22% Health 20% Transport 16% Social cohesion 9% Domestic private sector development 9% Equality of opportunity 8% Land and rural development 8% Anti-corruption and anti-racketeering 7% Law and justice 7% Social protection 6% Agricultural development 6% Economic growth 5% Natural resource management 5% Water and sanitation 4% "Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important development priorities in Côte d’Ivoire. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 12 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IV. General Issues Facing Côte d’Ivoire (continued) What Would Contribute Most to Reducing Poverty  In the FY ’10 country survey*, respondents indicated that increasing employment (43%) would contribute most to poverty reduction in Côte d’Ivoire. Percentage of Respondents (N=287) Job creation/employment 54% Agricultural development 25% Economic growth 25% Education 21% Equality of opportunity 20% Domestic private sector development 20% Public sector governance/ reform 16% Security/stabilization/reconstruction/ 15% reconciliation Health 14% Land and rural development 13% Anti-corruption and anti-racketeering 11% Food security 11% Transport 11% Social protection 8% Water and sanitation 6% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire?" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 13 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IV. General Issues Facing Côte d’Ivoire (continued) What Would Contribute Most to Generating Economic Growth  In the FY ’10 country survey*, respondents indicated that peace building and stabilization (39%) as well as improving governance (36%) would contribute most to generating economic growth in Côte d’Ivoire. Percentage of Respondents (N=285) Public sector governance/ reform 36% Domestic private sector development 36% Anti-corruption and anti-racketeering 31% Job creation/employment 24% Agricultural development 23% Foreign direct investment 20% Trade and exports 19% Security/stabilization/reconstruction/ 17% reconciliation Natural resource management 12% Transport 10% Regulatory framework 10% Energy 8% Financial markets 8% Equality of opportunity 5% Urban development 5% Law and justice 5% Local governance and institutions 4% Land and rural development 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Côte d’Ivoire? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 14 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IV. General Issues Facing Côte d’Ivoire (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=263) Better employment opportunities for young 30% people Greater access to health and nutrition for 28% citizens Education and training that better ensure job 28% opportunity Better entrepreneurial opportunities 21% Greater access to micro-finance for the poor 18% Consistent economic growth 12% A growing middle class 10% More reliable social safety net 10% Better opportunity for the poor who live in 10% rural areas Better quality public services 8% Greater voice and participation for citizens to 7% help ensure greater accountability Better opportunity for the poor who live in 6% urban areas Better employment opportunities for women 6% Greater equity of fiscal policy 2% Other 1% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  In the FY ’10 country survey*, respondents indicated that it would be most productive for the Bank to focus most of its resources on reducing poverty (23%). Percentage of Respondents (N=287) Poverty reduction 36% Public sector governance/ reform 32% Job creation/employment 30% Education 28% Health 27% Security/stabilization/reconstruction/ 25% reconciliation Domestic private sector development 19% Transport 17% Anti-corruption and anti-racketeering 9% Land and rural development 8% Agricultural development 8% Food security 6% Social protection 5% Economic growth 5% Social cohesion 5% Local governance and institutions 5% Financial markets 3% “When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Côte d’Ivoire? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 16 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  The World Bank Group’s effectiveness in Côte d’Ivoire received a mean rating of 6.8 across all respondents. This was significantly higher than the mean ratings received in the FY ’10 country survey (5.9).  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s overall effectiveness in Côte d’Ivoire.  Respondents from the North had the highest ratings for the WBG’s overall effectiveness in Côte d’Ivoire, whereas respondents from the West had significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.8 PMU/Consultant/ Contractor on Bank project 7.2 Office of Parliamentarian 7.1 Employee of a Ministry/ Ministerial 7.0 Department/ Implementation Agency Media 6.8 Other 6.8 Private sector/ Financial sector/ Private bank 6.4 CSO 6.2 Bilateral/ Multilateral Agency 6.2 Academia/ Research institute/ Think tank 5.2 "Overall, please rate your impression of the World Bank Group's effectiveness in Côte d’Ivoire?" (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents from the media had the highest ratings for the effectiveness of the WBG’s activities in “financial resources,� “technical assistance,� “donor coordination,� “linkage to non-Bank expertise,� and “strategy formulation� in supporting Côte d’Ivoire’s efforts to achieve development results.  However, respondents from the private sector/financial sector/private banks had significantly lower ratings for the effectiveness of WBG’s activities in “financial resources,� “technical assistance.� Respondents from bilateral/multilateral agencies had significantly lower ratings for the WBG’s activities in “donor coordination,� “linkage to non-Bank expertise,� and “strategy formulation.�  Respondents from the Central had the highest ratings for the effectiveness of WBG’s activities in “financial resources,� “technical assistance,� and “mobilizing third party financial resources� in supporting Côte d’Ivoire’s efforts to achieve development results, whereas respondents from the South had significantly lower ratings. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 8.1 Policy advice, studies, analyses 7.9 Strategy formulation 7.8 Technical assistance 7.7 Mobilizing third party financial resources 7.6 Data 7.4 Donor coordination 6.9 Linkage to non-Bank expertise 6.5 Convening/Facilitating 6.1 "How effective do the World Bank Group's activities below support Côte d’Ivoire's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the World Bank Group helping achieve development results in Côte d’Ivoire.  Respondents from the East gave the highest ratings for the World Bank Group helping achieve development results in Côte d’Ivoire, whereas respondents from the West gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 PMU/Consultant/ Contractor on Bank project 7.9 Media 7.7 Other 7.2 Employee of a Ministry/ Ministerial 7.2 Department/ Implementation Agency Office of Parliamentarian 7.1 Bilateral/ Multilateral Agency 7.0 CSO 6.8 Private sector/ Financial sector/ Private bank 6.6 Academia/ Research institute/ Think tank 6.2 "To what extent does the World Bank Group's work help to achieve development results in Côte d’Ivoire?" (1 - "To no degree at all", 10 - "To a very significant degree") 19 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from the office of parliamentarian and the media gave the highest ratings for the extent to which the World Bank Group’s staff is well prepared to help Côte d’Ivoire solve its most complicated development challenges, whereas respondents from academia/ research institutes/think tanks gave significantly lower ratings.  Respondents from the East gave the highest ratings for the extent to which the World Bank Group’s staff is well prepared to help Côte d’Ivoire solve its most complicated development challenges, whereas respondents from the West gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 Office of Parliamentarian 8.4 Media 8.3 PMU/Consultant/ Contractor on Bank 7.8 project Employee of a Ministry/ Ministerial 7.6 Department/ Implementation Agency Other 7.2 CSO 6.9 Private sector/ Financial sector/ Private 6.8 bank Bilateral/ Multilateral Agency 6.0 Academia/ Research institute/ Think tank 5.6 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Côte d’Ivoire solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 20 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Adequately Staffed  Respondents from the office of parliamentarian tended to give the highest ratings for the extent to which the World Bank Group is adequately staffed in Côte d’Ivoire, whereas respondents from CSOs, other organizations, PMUs and consultants/contractors working on Bank projects gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the World Bank Group is adequately staffed in Côte d’Ivoire. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.9 Office of Parliamentarian 7.5 Academia/ Research institute/ Think tank 6.0 Private sector/ Financial sector/ Private 5.8 bank Bilateral/ Multilateral Agency 5.3 Employee of a Ministry/ Ministerial 4.7 Department/ Implementation Agency Media 4.5 PMU/Consultant/ Contractor on Bank 4.4 project Other 4.1 CSO 4.1 "To what extent do you beieve the World Bank Group is adequately staffed inCôte d’Ivoire ?" (1-"To no degree at all", 10-"To a very significant degree") 21 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholder groups gave statistically similar ratings for twenty six indicator questions.  Responses for individual indicator questions by stakeholder groups can be found in Appendix F (page 126). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.7 Media 7.8 Office of Parliamentarian 6.9 Employee of a Ministry/ Ministerial 6.8 Department/ Implementation Agency CSO 6.7 PMU/Consultant/ Contractor on Bank project 6.7 Other 6.6 Private sector/ Financial sector/ Private bank 6.4 Academia/ Research institute/ Think tank 6.2 Bilateral/ Multilateral Agency 5.9 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices E and F. 22 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=270) Financial resources 36% 17% 53% Policy advice, studies, analyses 22% 24% 46% Capacity development 11% 15% 26% Strategy formulation 11% 13% 24% Mobilizing third party financial resources 11% 11% 22% Technical assistance 5% 12% 17% Data 3% 4% Linkage to non-Bank expertise 2% Donor coordination 2% Other 1% Greatest value Convening/facilitating 0% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Côte d’Ivoire?" (Respondents chose from a list.) 23 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents from the office of parliamentarian and the media gave the highest ratings for the extent to which Côte d’Ivoire would benefit, if capacity building were to support “groups outside government to help them more effectively engage and participate in development,� whereas respondents from bilateral/multilateral agencies and the private sector/financial sector/private banks gave significantly lower ratings.  Respondents from the office of parliamentarian gave the highest ratings for the extent to which Côte d’Ivoire would benefit, if capacity building were to support “the legislative branch, to help them effectively debate and consider development programs,� whereas respondents from bilateral/multilateral agencies and the media gave significantly lower ratings.  Respondents from the South gave the highest ratings for the extent to which Côte d’Ivoire would benefit, if capacity building were to support “the private sector, related to institutional and policy change,� whereas respondents from the North gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 8.2 ground Groups outside of government to help them more effectively engage and participate in 8.1 development efforts The legislative branch, to help them more effectively debate and consider development 7.6 programs The private sector, related to institutional and 7.4 policy change The public sector, related to changing 7.0 institutions "The World Bank Group can provide capacity building support in a number of ways in Côte d’Ivoire. To which degree would Côte d’Ivoire benefit, if capacity building were to support " (1 - "To no degree at all", 10 - "To a very significant degree") 24 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents from academia/research institutes/think tanks, PMUs and consultants working on Bank projects gave the highest ratings for the effectiveness of WBG’s capacity building work in “project implementation,� whereas respondents from bilateral/multilateral agencies had significantly lower ratings.  Respondents from the East gave the highest ratings for the effectiveness of WBG’s capacity building work in “project implementation� and “policy design,� whereas respondents from the South had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation 7.7 Policy design 7.4 Citizen engagement 5.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Côte d’Ivoire?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents from the media gave the highest ratings for the importance of WBG’s capacity building work in project implementation� and “policy design,� whereas respondents from bilateral/multilateral agencies had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the importance of WBG’s capacity building work in all three areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design 8.4 Project implementation 8.4 Citizen engagement 8.2 "When thinking about how to improve capacity building in Côte d’Ivoire to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 25 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  In the FY ’10 country survey*, respondents indicated that the Bank’s greatest weakness in its work in Côte d’Ivoire was imposing technocratic solutions without regard to political realities (57%) and Being too bureaucratic in its operational policies and procedures (36%). Percentage of Respondents (N=286) Not enough public disclosure of its work 28% World Bank Group’s processes too complex 28% Not collaborating enough with non-state 21% actors Staff too inaccessible 20% Too influenced by developed countries 19% World Bank Group’s processes too slow 11% Not adequately sensitive to political/social 9% realities in Côte d’Ivoire Too bureaucratic in its operational policies and 9% procedures Imposing technocratic solutions without regard 7% to political realities Not focused enough on issues that are unique 5% to post-conflict countries Not aligned with country priorities 5% Don’t know 5% Inadequate number of World Bank Group staff 4% members located in the country Not willing to honestly criticize policies and 4% reform efforts in the country Arrogant in its approach 4% Not exploring alternative policy options 4% Not aligned with other donors’ work 1% Other 1% Its advice and strategies do not lend 1% themselves to practical problem solving "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 26 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents from the CSOs were most likely to attribute failed reform efforts to “there is not an adequate level of citizen/civil society participation,� where respondents from bilateral/multilateral agencies were significantly less likely to do so. Percentage of Respondents (N=275) There is not an adequate level of citizen/civil 58% society participation Ongoing conflict and instability 32% Political pressures and obstacles 29% Inadequate funding 29% The World Bank Group does not do adequate 21% follow through/follow-up The World Bank Group works too slowly 19% Reforms are not well thought out in light of 18% country challenges The World Bank Group is not sensitive enough to political/social realities on the 17% ground Lack of/inadequate levels of capacity in 15% Government The Government works inefficiently 9% Poor donor coordination 8% Other 1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 27 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 9.2 Job creation/employment 9.1 Health 8.8 Education 8.8 Agricultural development 8.8 Transport 8.7 Economic growth 8.6 Public sector governance/ reform 8.6 Energy 8.6 Anti-corruption and anti-racketeering 8.6 Water and sanitation 8.5 Land and rural development 8.4 Natural resource management 8.3 Domestic private sector development 8.3 Food security 8.3 Security/stabilization/reconstruction/reconciliation 8.2 Local governance and institutions 7.9 Urban development 7.9 Equality of opportunity 7.9 Law and justice 7.9 Social cohesion 7.8 Crime and violence 7.7 Environmental sustainability 7.7 Financial markets 7.7 Foreign direct investment 7.6 Information and communications technology 7.6 Communicable/non-communicable diseases 7.5 Regulatory framework 7.3 Gender equity 7.3 Regional conflict and tensions 7.2 Trade and exports 7.2 Global/regional integration 7.2 Social protection 7.1 Climate change 7.0 Disaster management 6.9 (1-"Not important at all", 10-"important") 28 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Importance of Sectoral Areas (continued)  There were significant stakeholder group differences in their ratings for the importance of the World Bank Group to be involved in almost all of these thirty five development areas, except “foreign direct investment (7.6),� “energy (8.6),� “public sector governance/reform (8.6).�  For a majority of the sectoral areas, respondents from the office of parliamentarian tended to have the highest ratings for the importance of the WBG to be involved in these sectors, whereas respondents from bilateral/multilateral agencies often tended to have significantly lower ratings.  Responses across all stakeholder groups can be found in Appendix B (page 83).  There were significant differences between geographic locations in fourteen of the thirty five development areas. All ratings across geographic locations can be found in Appendix C (page 105) 29 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Importance of Sectoral Areas (continued)  Respondents in this year’s country survey gave significantly higher ratings for the importance of the WBG to be involved in “poverty reduction,� “education,� “agricultural development,� “economic growth,� “public sector governance/reform,� “natural resource management,� and “domestic private sector development,� compared to respondents in the FY’10 country survey. Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 9.2 Poverty reduction* 8.6 8.8 Health 8.6 8.8 Education* 8.5 8.8 Agricultural development* 8.0 8.6 Economic growth* 8.1 8.6 Public sector governance/ reform* 7.6 8.3 Natural resource management* 7.5 8.3 Domestic private sector development* 7.6 7.3 Regulatory framework 7.2 7.3 Gender equity 7.2 7.1 Social protection 7.5 FY 2014 7.0 Climate change 7.1 FY 2010 (1-"Not important at all", 10-"Very important") (*Significantly different between FY 2014 and FY 2010) 30 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 7.8 Economic growth 7.4 Education 7.3 Poverty reduction 7.3 Health 7.3 Water and sanitation 7.2 Public sector governance/ reform 7.2 Energy 7.0 Food security 7.0 Agricultural development 7.0 Communicable/non-communicable diseases 6.9 Urban development 6.9 Foreign direct investment 6.9 Local governance and institutions 6.8 Land and rural development 6.7 Natural resource management 6.7 Financial markets 6.6 Security/stabilization/reconstruction/reconciliation 6.6 Environmental sustainability 6.5 Domestic private sector development 6.5 Job creation/employment 6.4 Gender equity 6.4 Regulatory framework 6.4 Law and justice 6.3 Trade and exports 6.2 Equality of opportunity 6.2 Global/regional integration 6.2 Social cohesion 6.2 Information and communications technology 6.1 Regional conflict and tensions 6.1 Anti-corruption and anti-racketeering 5.8 Crime and violence 5.8 Climate change 5.6 Disaster management 5.4 Social protection 5.2 (1-"Not effective at all", 10-"Very effective") 31 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder group differences in their ratings for the effectiveness of the World Bank Group in almost all of these thirty five development areas, except “regulatory framework (6.4),� “gender equity (6.4),� “local governance and institutions (6.8),� “water and sanitation (7.2),� “energy (7.0),� and “health (7.3).�  For a majority of the sectoral areas, respondents from the office of parliamentarian tended to have the highest ratings for the effectiveness of the WBG in these sectors, whereas respondents from bilateral/multilateral agencies often tended to have significantly lower ratings.  Responses across all stakeholder groups can be found in Appendix B (page 83).  There were significant differences between geographic locations in nine of the thirty five development areas. All ratings across geographic locations can be found in Appendix C (page 105) 32 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness in all of the following sectoral areas (except “social protection�), as compared to respondents in the FY’10 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.4 Economic growth* 5.6 7.3 Education* 6.4 7.3 Poverty reduction* 5.4 7.3 Health* 6.5 7.2 Public sector governance/ reform* 5.5 7.0 Agricultural development* 5.6 6.7 Natural resource management* 5.0 6.5 Domestic private sector development* 5.2 6.4 Gender equity* 5.3 6.4 Regulatory framework* 5.0 5.6 Climate change* 4.2 FY 2014 5.2 Social protection 5.2 FY 2010 (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2014 and FY 2010) 33 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Côte d’Ivoire, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Côte d’Ivoire. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at disaster management;  The WBG’s effectiveness at energy;  The WBG’s effectiveness at transport; and  The WBG’s effectiveness at equality of opportunity.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Côte d’Ivoire, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy;  The WBG’s effectiveness at crime and violence;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at local governance and institutions; and  The WBG’s effectiveness at natural resource management. 34 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Côte d’Ivoire  Respondents in this year’s country survey had significantly higher levels of agreement regarding all of these statements compared to respondents in the FY ’10.  There were significant stakeholder group differences in their levels of agreement with that “overall the WBG currently plays a relevant role in development in Côte d’Ivoire,� and that “the WBG supports programs and strategies that are realistic for Côte d’Ivoire.� For the most part, respondents from the media tended to have the highest levels of agreement, whereas respondents from academia/research institutes/think tanks tended to have significantly lower levels of agreement.  Respondents across stakeholder groups had statistically similar levels of agreement with the indicator statement that “the WBG’s work is aligned with what I consider the development priorities for Côte d’Ivoire.�  There were significant differences between geographic locations in their levels of agreement with all three statements. Respondents from the Central had the highest levels of agreement, whereas respondents from the West had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently 7.9 plays a relevant role in development in Côte d’Ivoire*^ 7.0 The World Bank Group supports programs 7.2 and strategies that are realistic for Côte d’Ivoire* 5.7 The World Bank Group’s work is aligned with 6.4 FY 2014 what I consider the development priorities for Côte d’Ivoire*^ 5.7 FY 2010 "To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2010 and FY 2014) ^Indicator Question 35 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Building/Strengthening Existing Country Systems  Respondents from the media had the highest ratings for the extent to which the World Bank Group helped to build/strengthen existing country systems in Côte d’Ivoire, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the World Bank Group helped to build/strengthen existing country systems in Côte d’Ivoire. Mean Rating 1 2 3 4 5 6 7 8 9 10 All resopndents 6.8 Media 8.0 Office of Parliamentarian 7.3 Employee of a Ministry/ Ministerial 7.2 Department/ Implementation Agency CSO 7.1 Academia/ Research institute/ Think 7.0 tank Bilateral/ Multilateral Agency 6.9 PMU/Consultant/ Contractor on Bank 6.8 project Private sector/ Financial sector/ Private 6.1 bank Other 5.3 "To what extent does the World Bank Group help to build/strengthen existing country systems in Côte d’Ivoire?" (1-"To no degree at all", 10-"To a very significant degree") 36 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement that “WBG disburses funds promptly� compared to respondents from the FY ’10.  In addition, respondents in this year’s country survey had significantly higher levels of agreement that “the WBG increases Côte d’Ivoire’s institutional capacity,� and that “the WBG treats clients and stakeholders in Côte d’Ivoire with respect� compared to respondents from the FY ’10 country survey.  There were significant stakeholder differences in their levels of agreement with all statements except “the WBG’s ‘Safeguard Policy’ requirements are reasonable.� For the most part, respondents from the media had the highest levels of agreement with these statements, whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement. This trend was reversed when the respondents rated their levels of agreement with the statement that “the WBG disburses funds promptly.�  There were significant differences between geographic locations in their levels of agreement with three statements: “the WBG effectively monitors and evaluates the projects and programs it supports,� “the WBG’s approval and reviews are done in a timely fashion,� and “the WBG provides effective implementation support.� For the most part, respondents from the Central had significantly higher levels of agreement than respondents from the West. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases Côte d’Ivoire’s institutional 7.4 6.3 capacity* The World Bank Group effectively monitors and evaluates the projects and programs it 7.3 7.4 supports The World Bank Group treats clients and 7.3 stakeholders in Côte d’Ivoire with respect* 5.8 The World Bank Group provides effective 7.2 implementation support Where country systems are adequate, the World Bank Group makes appropriate use 6.8 of them^ The World Bank Group ensures consistency 6.3 and continuity through staff changes The World Bank Group’s “Safeguard Policy� 6.2 requirements are reasonable The World Bank Group’s conditions on its 5.7 lending are reasonable 5.7 The World Bank Group’s approvals and 5.5 reviews are done in a timely fashion The World Bank Group takes decisions 5.1 FY 2014 quickly in Côte d’Ivoire^ FY 2010 The World Bank Group disburses funds 4.1 promptly* 5.2 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2010 and FY 2014) ^Indicator Question 37 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Contribution of the WBG’s Delivery Work  There were significant stakeholder differences in their ratings for all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving Côte d’Ivoire’s development challenges.  Respondents from the office of parliamentarian tended to give the highest ratings for WBG’s work on “conceptualization,� “design,� and “implementation,� whereas respondents from bilateral/multilateral agencies tended to have significantly lower ratings.  Respondents from the media tended to give the highest ratings for WBG’s work on “evaluation,� whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings.  Respondents from the East had the highest ratings for the WBG’s work on “conceptualization� and “evaluation,� whereas respondents from the West had significantly lower levels of ratings for these two aspects of the WBG’s technical assistance/advisory work’s contribution to solving Côte d’Ivoire’s development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 Implementation 7.0 Evaluation 6.9 Design 6.9 Conceptualization 6.9 "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Côte d’Ivoire's development challenges?" (1-"To no degree at all", 10-"To a significant degree") 38 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents in this year’s country survey had significantly higher ratings for the following qualities of the WBG as an effective development partner: “straightforwardness and honesty� and “flexibility in terms of changing country circumstances� compared to respondents from the FY ’10 country survey.  There were significant stakeholder group differences in their ratings across many of these qualities (all indicator questions). For the most part, respondents from the media tended to give the highest ratings, whereas respondents from bilateral/ multilateral agencies tended to give significantly lower ratings (see Appendix B for details).  There were significant differences between geographic locations in their ratings for four qualities: “openness,� “staff accessibility,� “ease of access to the people at the WBG who are making decisions important to my work,� and “being a long-term partner.� For the first three qualities, respondents from the East had the highest ratings, whereas respondents from the Central gave significantly lower ratings. This trend was reversed, when respondents provided ratings for the WBG being a long-term partner. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 8.3 Being a long-term partner^ 8.0 Straightforwardness and honesty*^ 7.4 5.1 Collaboration with other donors^ 7.2 6.9 Responsiveness^ 6.5 Flexibility (in terms of changing country 6.4 circumstances)*^ 5.0 Being inclusive^ 6.4 Openness^ 6.4 The speed in which it gets things accomplished 6.3 on the ground^ Collaboration with groups outside of the 6.1 Government^ Flexibility (in terms of the institution’s 6.1 products and services)^ Staff accessibility^ 5.2 4.9 Ease of access to the people at the World Bank FY 2014 Group who are making decisions important to 5.1 FY 2010 my work^ "To what extent is the World Bank Group an effective development partner in Côte d’Ivoire, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2010 and FY 2014) ^Indicator Question 39 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Côte d’Ivoire  While a quarter of respondents across stakeholder groups tended to indicate that the World Bank Group’s approach to risk is appropriate in Côte d’Ivoire, respondents from academia/research institutes/think tanks, PMU, and consultants/contractors working on Bank projects tended to indicate that the WBG does not take enough risk. Percentage of Respondents (N=274) Don't know 34% The World Bank Group’s approach to risk is 28% appropriate Prefer not to answer 19% The World Bank Group does not take enough 16% risk in Côte d’Ivoire The World Bank Group takes too much risk in 3% Côte d’Ivoire “Which of the following best describes the way the World Bank Group operates in Côte d’Ivoire? � (Respondents chose from a list.) The World Bank Group’s Internal Evaluation Mechanism Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group's internal evaluation mechanisms hold the institution accountable for achieving results in Côte d’Ivoire ?" (1-"To no degree at all", 10-"To a very significant degree") 40 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Côte d’Ivoire Percentage of Respondents (N=281) At the Headquarters (in Washington D.C.) 59% In the country 7% Don't know 34% “Where are the World Bank Group's decisions made primarily that support the program in Côte d’Ivoire? � (Respondents chose from a list.) The World Bank Group’s Local Presence in Côte d’Ivoire  While most respondents across stakeholder groups tended to indicate that the World Bank Group should have more local presence in Côte d’Ivoire, nearly half of the respondents from bilateral/multilateral agencies believed that the current level of local presence is adequate. One fifth of respondents from academia/research institutes/think tanks indicated that the WBG should have less local presence. Percentage of Respondents (N=270) More local presence 77% The current level of local presence is adequate 12% Less local presence 2% Don't know 9% "To be a more effective development partner in Côte d’Ivoire, do you believe that the World Bank Group should have?" (Respondents chose from a list) 41 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents from the media, PMUs, and consultants/contractors working on Bank projects tended to indicate that they consulted WBG’s knowledge more often than respondents from other stakeholder groups. Percentage of Respondents (N=277) Weekly 4% Monthly 10% A few times a year 37% Rarely 32% Never 17% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 42 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Côte d’Ivoire’s Knowledge Needs (Indicator Question)  Respondents from the office of parliamentarian and the media had the highest levels of agreement that the World Bank Group meets Côte d’Ivoire’s needs for knowledge services, whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar ratings for the levels of agreement that the World Bank Group meets Côte d’Ivoire’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 Office of Parliamentarian 8.0 Media 7.5 CSO 6.8 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Private sector/ Financial sector/ Private bank 6.4 PMU/Consultant/ Contractor on Bank project 5.8 Academia/ Research institute/ Think tank 5.6 Other 5.6 Bilateral/ Multilateral Agency 4.3 "The World Bank Group meets Côte d’Ivoire's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 43 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  There were significant stakeholder group differences in their ratings across all of these qualities of the WBG’s knowledge work and activities (including the indicator question). For the most part, respondents either from the media or the office of parliamentarian tended to give the highest ratings, whereas respondents from the bilateral/multilateral agencies and academia/research institutes/think tanks tended to give significantly lower ratings (see Appendix B for details).  There were significant differences between geographic locations in their ratings across all of these qualities of the WBG’s knowledge work and activities (including the indicator question), except “including appropriate level of stakeholder involvement during preparation.� For the most part, respondents from the East tended to give the highest ratings, whereas respondents from the West tended to give significantly lower ratings (see Appendix C for details).  Respondents in this year’s country survey gave statistically similar ratings for the indicator question compared to respondents in the FY ’10 (6.0). Mean Rating 1 2 3 4 5 6 7 8 9 10 Are timely 7.6 Are source of relevant information on global 7.5 good practices Are relevant to Côte d’Ivoire's development 7.3 priorities Enhance your knowledge and/or skills 7.3 Lead to practical solutions 6.5 Are adaptable to Côte d’Ivoire’s specific development challenges and country 6.4 circumstances^ Include appropriate level of stakeholder 6.4 involvement during preparation Are accessible (well written and easy to 6.2 understand) Are adequately disseminated 5.2 Are translated enough into local language 4.1 "In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 44 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media and the office of parliamentarian gave the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Côte d’Ivoire, whereas respondents from bilateral/multilateral agencies and academia/research institutes/think tanks gave significantly lower ratings.  Respondents from the East had the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Côte d’Ivoire, whereas respondents from the South had significantly lower ratings. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 Office of Parliamentarian 9.1 Media 8.8 PMU/Consultant/ Contractor on Bank project 7.8 CSO 7.6 Other 7.2 Employee of a Ministry/ Ministerial 7.1 Department/ Implementation Agency Private sector/ Financial sector/ Private bank 7.0 Academia/ Research institute/ Think tank 6.3 Bilateral/ Multilateral Agency 5.1 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 45 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media and the office of parliamentarian gave the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from bilateral/multilateral agencies gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 Media 8.7 Office of Parliamentarian 8.2 Private sector/ Financial sector/ Private bank 7.5 CSO 7.4 Employee of a Ministry/ Ministerial 7.4 Department/ Implementation Agency Other 7.3 Academia/ Research institute/ Think tank 7.0 PMU/Consultant/ Contractor on Bank project 6.9 Bilateral/ Multilateral Agency 5.8 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 46 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=280) Investment lending 50% Policy based lending / budget support to the 38% Government Technical assistance 25% Capacity development 19% Emergency Recovery lending 18% Sector-wide approaches 16% Co-financing arrangements 9% Don’t know 6% Knowledge products/services 3% Other 1% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 47 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Côte d’Ivoire’s Needs for Financial Instruments (Indicator Question)  Respondents from the media had the highest levels of agreement that the World Bank Group’s financial instruments meet Côte d’Ivoire’s needs, whereas respondents from academia/research institutes/think tanks and other organizations had significantly lower levels of agreement.  Respondents from the Central had the highest levels of agreement that the World Bank Group’s financial instruments meet Côte d’Ivoire’s needs, whereas respondents from the West had significantly lower ratings. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 Media 8.2 Employee of a Ministry/ Ministerial 7.6 Department/ Implementation Agency Office of Parliamentarian 7.5 Bilateral/ Multilateral Agency 7.5 PMU/Consultant/ Contractor on Bank project 6.9 CSO 6.7 Private sector/ Financial sector/ Private bank 6.2 Academia/ Research institute/ Think tank 5.6 Other 5.5 "The World Bank Group's financial instruments meet the needs of Côte d’Ivoire." (1-"Strongly disagree", 10-"Strongly agree") 48 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Côte d’Ivoire Making the World Bank Group of Greater Value  In the FY ’10 country survey*, respondents indicated that the Bank should reduce the complexity of obtaining World Bank financing (36%) to make itself of greater value in Côte d’Ivoire.  While respondents from CSOs and bilateral/multilateral agencies were mostly likely to indicate that the WBG should reach out more to groups outside of the Government, respondents from the office of parliamentarian and academia/research institutes/think tanks tended to indicate that the WBG should provide more adequate data/knowledge/statistics/figures on Côte d’Ivoire’s economy. Percentage of Respondents (N=274) Reach out more to groups outside of Government 51% Reduce the complexity of obtaining World Bank Group financing 30% Increase the level of capacity development in the country 24% Provide more adequate data/knowledge/statistics/figures on Côte d’Ivoire’s 23% economy Improve the competitiveness of its financing compared to markets 14% Collaborate more effectively with Government clients 12% Improve the quality of its experts as related to Côte d’Ivoire’s specific challenges 9% Increase the level of World Bank Group staffing in Côte d’Ivoire’s office 8% Offer more innovative financial products 6% Work faster 5% Ensure greater selectivity in its work 3% Offer more innovative knowledge services 2% Other <1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 49 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Côte d’Ivoire (continued) World Bank Group’s Services in Côte d’Ivoire Percentage of Respondents (N=269) The combination is appropriate for Côte 35% d’Ivoire Financial services 29% Don't know 17% Knowledge products 14% None of the above 5% "When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Côte d’Ivoire?" (Respondents chose from a list.) 50 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Côte d’Ivoire (continued) World Bank Group Playing a Leading Role in Côte d’Ivoire Percentage of Respondents (N=267) Generating jobs 55% Strengthening public financial management 54% Building capacity of state institutions 37% Increasing access to basic services 37% Stimulating dialogue to promote peace and 18% stability Building social safety nets 17% Strengthening conflict resolution mechanisms 13% Increasing access to justice systems 11% Increasing cohesion 11% Strengthening security mechanisms 11% Reducing violence 11% Improving livelihoods 8% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Côte d’Ivoire?" (Respondents chose from a list. Responses combined.) 51 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Côte d’Ivoire (continued) Other Donors Playing a Leading Role in Côte d’Ivoire Percentage of Respondents (N=243) Stimulating dialogue to promote peace and 38% stability Generating jobs 28% Strengthening security mechanisms 25% Increasing access to basic services 25% Strengthening conflict resolution mechanisms 23% Reducing violence 22% Increasing access to justice systems 22% Improving livelihoods 21% Building capacity of state institutions 20% Strengthening public financial management 18% Increasing cohesion 16% Building social safety nets 15% "Which THREE areas below would benefit most from other donors playing a leading role among interntional partners in Côte d’Ivoire?" (Respondents chose from a list. Responses combined.) 52 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Côte d’Ivoire (continued) Collaborating with Stakeholders in Côte d’Ivoire  In the FY ’10 country survey*, respondents indicated that the Bank should work more with NGOs (50%) and local governments (49%) to ensure better development results in Côte d’Ivoire. Percentage of Respondents (N=285) Local Government 37% Private sector 32% NGOs 26% Academia/think tanks/research institutes 21% Community Based Organizations 19% Beneficiaries 17% Media 11% Donor community 8% Regional organizations 6% UN agencies 6% Parliament 5% Don’t know 1% Other 1% Faith based organizations 1% UN and regional peace keeping forces <1% Emerging donors <1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 53 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness General Information Sources  In the FY ’10 country survey*, respondents indicated that they got most of their information about economic and social development issues in Côte d’Ivoire from local newspapers (49%). Percentage of Respondents (N=273) Local newspapers 52% Internet 50% Local television 29% International television 24% Periodicals 10% International radio 10% International newspapers 10% Local radio 3% Mobile phones 3% Other 2% Social media 1% Instant messaging <1% "How do you get most of your information about economic and social development issues in Côte d’Ivoire? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’10 survey. 54 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=279) e-Newsletters 44% World Bank Group’s 43% seminars/workshops/conferences Direct contact with World Bank Group 33% World Bank Group’s publications and other 31% written materials World Bank Group’s website 27% Instant messaging 5% Mobile phones 3% Social media 3% Blogs 2% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=266) Yes 6% No 94% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?"  Respondents from the office of parliamentarian and the media were significantly more likely to have requested the information from the WBG. They were significantly more likely to obtain the requested information compared to respondents from other stakeholder groups. Percentage of Respondents (N=255) Yes 13% No 87% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=37) Yes 81% No 19% "Were you able to obtain this information?" 56 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group data more 4.7 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access  Respondents in this year’s country survey were significantly more likely to indicate that they have access to the Internet compared to respondents from the FY ’10 country survey. Percentage of Respondents (FY 2014 N=257; FY 2010 N=356) 98% Yes 92% 2% No FY 2014 8% FY 2010 "Do you have access to the Internet?"  Respondents from the office of parliamentarian were significantly less likely to use high speed Internet connection when visiting a WBG website compared to other stakeholder groups. Percentage of Respondents (N=203) High speed 94% Dial-up 6% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 57 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents in this year’s country survey were significantly less likely to have used the WBG’s website compared to respondents from the FY ’10 country survey. Percentage of Respondents (FY 2014 N=267; FY 2010 N=342) 46% Yes 33% FY 2014 FY 2010 54% No 67% " Do you use/have you used the World Bank Group website?"  Respondents in this year’s country survey were significantly more likely to use the WBG’s country website and significantly less likely to use the WBG’s main website compared to respondents from the FY ’10 country survey. Percentage of Respondents (FY 2014 N=181; FY 2010 N=117) The World Bank Group’s country 54% website 36% FY 2014 FY 2010 The World Bank Group’s main 46% website 64% "Which do you primarily use?" 58 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Website Evaluation  Respondents in this year’s country survey had significantly lower levels of agreement with the two statements compared to respondents from the FY ’10 country survey.  Respondents from the media had significantly higher levels of agreement with the two statements compared to respondents from bilateral/multilateral agencies. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the World Bank Group’s websites easy 6.6 to navigate.* 7.4 FY 2014 FY 2010 I find the information on the World Bank 7.4 Group’s websites useful.* 8.1 "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2010 and FY 2014) Evaluation of WBG’s Social Media Channels  Respondents from the media had significantly higher levels of agreement with the statement that the World Bank Group’s social media channels are valuable sources of information about the institution compared to respondents from bilateral/multilateral agencies. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.4 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 59 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents in this year’s country survey had significantly higher levels of agreement with the statement that the World Bank Group is responsive to my information requests and inquiries compared to respondents from the FY ’10 country survey.  Respondents from the media had the highest levels of agreement that when I need information from the World Bank Group I know how to find it, whereas respondents from bilateral/multilateral agencies and CSOs had significantly lower levels of agreement.  Respondents from academia/research institutes/think tanks had the highest levels of agreement that the World Bank Group is responsive to my information requests and inquiries, whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World 5.6 Bank Group I know how to find it 5.8 The World Bank Group is responsive to my 6.4 information requests and inquiries* 5.5 FY 2014 "Please rate how much you agree with the following statements" FY 2010 (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2010 and FY 2014) 60 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 62 B. Responses to All Questions by Stakeholder Groups ..................... 81 C. Responses to All Questions by Geographic Location .................. 103 D. Responses to All Questions by Level of Collaboration ................ 120 E. Responses to All Questions by Year............................................ 138 F. Indicator Questions as a Function of Exposure to the WBG ....... 141 G. Indicator Questions by Stakeholder Groups .............................. 142 H. WBG Country Opinion Survey FY 14 – Côte d’Ivoire Questionnaire 143 Côte d’Ivoire 61 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=288) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Côte d’Ivoire Percentage of Respondents 1. In general would you say that Côte d’Ivoire is headed in ... ? (N=271) The right direction 82.3% The wrong direction 3.0% Not sure 14.8% 2. Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Côte d’Ivoire? (Choose no more than THREE) (Responses Combined; N=275) Security/stabilization/reconstruction/ reconciliation 49.8% Public sector governance/ reform 36.4% Poverty reduction 31.3% Job creation/employment 29.8% Education 22.2% Health 20.0% Transport 16.0% Social cohesion 8.7% Domestic private sector development 8.7% Equality of opportunity 8.4% Land and rural development 7.6% Anti-corruption and anti-racketeering 7.3% Law and justice 6.9% Social protection 6.2% Agricultural development 5.8% Economic growth 5.5% Natural resource management 4.7% Water and sanitation 4.4% Food security 3.3% Crime and violence 2.9% Gender equity 2.2% Environmental sustainability 1.5% Foreign direct investment 1.1% Regional conflict and tensions 1.1% Local governance and institutions 0.7% Energy 0.7% Global/regional integration 0.4% Information and communications technology 0.4% Financial markets 0.0% Urban development 0.0% Climate change 0.0% Trade and exports 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 62 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues Facing Côte d’Ivoire (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=287) Job creation/employment 53.7% Agricultural development 25.1% Economic growth 25.1% Education 20.6% Equality of opportunity 19.9% Domestic private sector development 19.9% Public sector governance/ reform 16.0% Security/stabilization/reconstruction/reconciliation 15.3% Health 13.6% Land and rural development 13.2% Anti-corruption and anti-racketeering 11.1% Food security 10.5% Transport 10.5% Social protection 7.7% Water and sanitation 6.3% Crime and violence 2.8% Foreign direct investment 2.8% Law and justice 2.8% Natural resource management 2.4% Urban development 2.4% Global/regional integration 2.1% Gender equity 2.1% Environmental sustainability 1.4% Local governance and institutions 1.4% Information and communications technology 1.0% Social cohesion 1.0% Regional conflict and tensions 0.7% Regulatory framework 0.7% Trade and exports 0.3% Climate change 0.0% Communicable/non-communicable diseases 0.0% Energy 0.0% Disaster management 0.0% Financial markets 0.0% 63 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues Facing Côte d’Ivoire (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Côte d’Ivoire? (Choose no more than THREE) (Responses Combined; N=285) Public sector governance/ reform 35.8% Domestic private sector development 35.8% Anti-corruption and anti-racketeering 30.9% Job creation/employment 23.9% Agricultural development 22.8% Foreign direct investment 19.6% Trade and exports 18.9% Security/stabilization/reconstruction/reconciliation 17.2% Natural resource management 11.9% Transport 9.8% Regulatory framework 9.5% Energy 8.4% Financial markets 7.7% Equality of opportunity 4.6% Urban development 4.6% Law and justice 4.6% Local governance and institutions 3.5% Land and rural development 3.5% Education 3.2% Social cohesion 2.8% Global/regional integration 2.1% Information and communications technology 2.1% Water and sanitation 1.8% Social protection 1.8% Environmental sustainability 1.4% Food security 1.4% Gender equity 1.1% Health 1.1% Regional conflict and tensions 0.7% Crime and violence 0.4% Climate change 0.0% Disaster management 0.0% Communicable/non-communicable diseases 0.0% 64 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues Facing Côte d’Ivoire (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Côte Percentage of Respondents d’Ivoire? (Choose no more than TWO) (Responses Combined; N=263) Better employment opportunities for young people 29.7% Greater access to health and nutrition for citizens 27.8% Education and training that better ensure job opportunity 27.8% Better entrepreneurial opportunities 20.5% Greater access to micro-finance for the poor 18.3% Consistent economic growth 12.2% A growing middle class 10.3% More reliable social safety net 9.9% Better opportunity for the poor who live in rural areas 9.9% Better quality public services 8.4% Greater voice and participation for citizens to help ensure greater accountability 7.2% Better opportunity for the poor who live in urban areas 6.1% Better employment opportunities for women 5.7% Greater equity of fiscal policy 1.5% Other 1.1% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Côte 278 0 5.68 2.41 d’Ivoire? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 228 50 6.75 1.95 effectiveness in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Côte d’Ivoire solve its most complicated development 199 76 7.28 2.03 challenges? (1-To no degree at all, 10-To a very significant degree) 65 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Côte d’Ivoire? (Choose no more than THREE) (Responses Combined; N=287) Poverty reduction 36.2% Public sector governance/ reform 31.7% Job creation/employment 30.3% Education 27.9% Health 27.2% Security/stabilization/reconstruction/reconciliation 25.4% Domestic private sector development 18.8% Transport 16.7% Anti-corruption and anti-racketeering 8.7% Land and rural development 8.0% Agricultural development 7.7% Food security 5.6% Social protection 5.2% Economic growth 4.9% Social cohesion 4.5% Local governance and institutions 4.5% Financial markets 3.5% Natural resource management 3.1% Environmental sustainability 2.8% Energy 2.8% Law and justice 2.4% Water and sanitation 2.4% Equality of opportunity 2.4% Foreign direct investment 2.1% Gender equity 1.7% Regulatory framework 1.7% Global/regional integration 1.7% Crime and violence 0.7% Trade and exports 0.7% Disaster management 0.3% Urban development 0.0% Regional conflict and tensions 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% 66 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=270) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Côte d’Ivoire? Value Value Combined Financial resources 36.4% 16.7% 53.1% Policy advice, studies, analyses 21.7% 23.7% 45.4% Capacity development 11.0% 14.8% 25.8% Strategy formulation 10.7% 13.0% 23.6% Mobilizing third party financial resources 11.4% 11.1% 22.5% Technical assistance 5.1% 11.9% 17.0% Data 1.1% 3.3% 4.4% Linkage to non-Bank expertise 0.4% 1.5% 1.8% Donor coordination 0.4% 1.5% 1.8% Other 0.0% 0.7% 0.7% Convening/facilitating 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Côte Effectiveness d’Ivoire’s efforts to achieve development results? (1-Not effective at all, 10- Very effective) N DK Mean SD 6. Convening/Facilitating 124 104 6.13 1.68 7. Data 162 72 7.38 1.40 8. Policy advice, studies, analyses 194 38 7.88 1.49 9. Financial resources 215 33 8.07 1.34 10. Technical assistance 177 49 7.72 1.36 11. Mobilizing third party financial resources 176 64 7.59 1.44 12. Donor coordination 136 93 6.89 1.88 13. Linkage to non-Bank expertise 124 108 6.49 1.75 14. Strategy formulation 178 70 7.82 1.41 The World Bank Group can provide capacity building support in a number Degree of ways in Côte d’Ivoire. To what degree would Côte d’Ivoire benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Groups outside of government to help them more effectively engage 250 6 8.13 2.02 and participate in development efforts 16. The public sector, related to implementation of specific development 242 7 8.21 1.62 projects on the ground 17. The public sector, related to changing institutions 211 27 6.97 1.99 18. The private sector, related to institutional and policy change 222 22 7.39 1.79 19. The legislative branch, to help them more effectively debate and 232 24 7.63 1.98 consider development programs How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) N DK Mean SD 20. Project implementation 160 113 7.66 1.62 21. Citizen engagement 125 137 5.66 2.11 22. Policy design 141 125 7.38 1.87 67 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Côte d’Ivoire to Effectiveness help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? ? (1-Not important at all, 10-Very important) N DK Mean SD 23. Project implementation 192 65 8.40 1.80 24. Citizen engagement 193 69 8.22 1.77 25. Policy design 174 79 8.40 1.70 26. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO) (Responses Combined; N=286) Not enough public disclosure of its work 28.3% World Bank Group’s processes too complex 27.6% Not collaborating enough with non-state actors 20.6% Staff too inaccessible 19.6% Too influenced by developed countries 19.2% World Bank Group’s processes too slow 11.2% Not adequately sensitive to political/social realities in Côte d’Ivoire 9.1% Too bureaucratic in its operational policies and procedures 8.7% Imposing technocratic solutions without regard to political realities 7.0% Not focused enough on issues that are unique to post-conflict countries 5.2% Not aligned with country priorities 5.2% Don’t know 4.5% Inadequate number of World Bank Group staff members located in the country 4.2% Not willing to honestly criticize policies and reform efforts in the country 4.2% Arrogant in its approach 3.8% Not exploring alternative policy options 3.5% Not aligned with other donors’ work 1.4% Other 1.0% Its advice and strategies do not lend themselves to practical problem solving 0.7% The credibility of its knowledge/data 0.0% Not client focused 0.0% 27. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO) (Responses Combined; N=280) Investment lending 50.0% Policy based lending / budget support to the Government 37.9% Technical assistance 25.4% Capacity development 19.3% Emergency Recovery lending 18.2% Sector-wide approaches 16.1% Co-financing arrangements 8.6% Don’t know 5.7% Knowledge products/services 3.2% Other 1.1% Trust Fund management 0.0% 68 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 28. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=285) Local Government 37.2% Private sector 31.9% NGOs 26.0% Academia/think tanks/research institutes 21.4% Community Based Organizations 18.6% Beneficiaries 16.8% Media 10.9% Donor community 7.7% Regional organizations 6.0% UN agencies 5.6% Parliament 5.3% Don’t know 1.4% Other 1.1% Faith based organizations 0.7% UN and regional peace keeping forces 0.4% Emerging donors 0.4% Foundations 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 29. Overall the World Bank Group currently plays a relevant role in 252 20 7.86 1.75 development in Côte d’Ivoire* 30. The World Bank Group’s work is aligned with what I consider the 226 37 6.35 2.16 development priorities for Côte d’Ivoire* 31. The World Bank Group supports programs and strategies that are 223 41 7.18 2.07 realistic for Côte d’Ivoire 32. The World Bank Group treats clients and stakeholders in Côte d’Ivoire 156 104 7.29 2.34 with respect 69 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Côte d’Ivoire, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 33. Responsiveness* 149 93 6.46 1.92 34. Flexibility (in terms of the institution’s products and services)* 136 110 6.05 1.73 35. Flexibility (in terms of changing country circumstances)* 149 98 6.41 1.70 36. Being inclusive* 122 115 6.39 1.99 37. Openness* 184 60 6.38 2.28 38. Staff accessibility* 201 45 5.21 2.45 39. Straightforwardness and honesty* 160 81 7.38 1.74 40. Ease of access to the people at the World Bank Group who are making 175 68 5.12 2.53 decisions important to my work* 41. Collaboration with groups outside of the Government* 175 75 6.13 2.09 42. Collaboration with the Government* 217 41 8.31 1.34 43. Collaboration with other donors* 111 128 7.20 1.93 44. The speed in which it gets things accomplished on the ground* 171 73 6.28 2.06 45. Being a long-term partner* 208 48 8.00 1.75 46. To be a more effective development partner in Côte d’Ivoire, do you Percentage of Respondents believe that the World Bank Group should have…? (Select only ONE response) (N=270) More local presence 77.4% The current level of local presence is adequate 12.2% Less local presence 1.9% Don't know 8.5% 47. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=275) There is not an adequate level of citizen/civil society participation 57.8% Ongoing conflict and instability 32.4% Political pressures and obstacles 29.5% Inadequate funding 28.7% The World Bank Group does not do adequate follow through/follow-up 21.1% The World Bank Group works too slowly 18.5% Reforms are not well thought out in light of country challenges 17.8% The World Bank Group is not sensitive enough to political/social realities on the 17.1% ground Lack of/inadequate levels of capacity in Government 14.5% The Government works inefficiently 9.1% Poor donor coordination 7.6% Other 1.1% 70 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Côte d’Ivoire ? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption and anti-racketeering 252 6 8.56 1.74 2. Information and communications technology 230 12 7.55 1.97 3. Transport 240 8 8.68 1.44 4. Crime and violence 230 13 7.73 2.26 5. Regional conflict and tensions 216 21 7.22 2.36 6. Law and justice 234 15 7.87 2.29 7. Urban development 231 10 7.93 1.70 8. Environmental sustainability 232 11 7.73 1.72 9. Regulatory framework 217 26 7.27 2.07 10. Communicable/non-communicable diseases 219 20 7.50 2.27 11. Poverty reduction 245 7 9.17 1.15 12. Gender equity 227 14 7.26 2.09 13. Domestic private sector development 237 16 8.31 1.70 14. Foreign direct investment 215 24 7.63 1.90 15. Local governance and institutions 242 6 7.94 1.62 16. Water and sanitation 232 9 8.50 1.51 17. Trade and exports 221 18 7.21 2.12 18. Economic growth 235 11 8.63 1.44 19. Energy 237 11 8.57 1.45 20. Disaster management 227 18 6.88 2.26 21. Public sector governance/ reform 251 5 8.58 1.76 22. Job creation/employment 251 4 9.13 1.24 23. Social cohesion 226 13 7.77 2.40 24. Financial markets 224 21 7.71 1.82 25. Equality of opportunity 236 14 7.91 2.00 26. Health 249 2 8.82 1.54 27. Land and rural development 246 9 8.37 1.46 28. Global/regional integration 211 24 7.16 1.99 29. Food security 237 7 8.26 2.00 30. Education 246 7 8.82 1.59 31. Security/stabilization/reconstruction/reconciliation 229 15 8.23 1.97 32. Social protection 224 23 7.12 2.21 33. Climate change 232 19 7.03 1.91 34. Agricultural development 243 8 8.79 1.18 35. Natural resource management 237 12 8.34 1.88 71 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption and anti-racketeering 110 146 5.81 2.40 2. Information and communications technology 77 176 6.14 1.90 3. Transport 182 73 7.84 1.56 4. Crime and violence 86 165 5.76 2.01 5. Regional conflict and tensions 81 167 6.11 1.71 6. Law and justice 118 125 6.29 1.98 7. Urban development 149 100 6.87 1.74 8. Environmental sustainability 105 139 6.52 1.83 9. Regulatory framework 94 147 6.36 2.14 10. Communicable/non-communicable diseases 124 118 6.93 1.98 11. Poverty reduction 185 67 7.28 1.72 12. Gender equity 111 127 6.42 1.90 13. Domestic private sector development 123 124 6.50 1.77 14. Foreign direct investment 95 146 6.86 1.51 15. Local governance and institutions 131 112 6.84 1.70 16. Water and sanitation 165 87 7.20 1.52 17. Trade and exports 75 165 6.24 1.83 18. Economic growth 163 85 7.42 1.52 19. Energy 108 142 6.97 1.73 20. Disaster management 79 169 5.35 2.08 21. Public sector governance/ reform 169 91 7.17 1.67 22. Job creation/employment 151 103 6.42 1.67 23. Social cohesion 119 127 6.15 1.97 24. Financial markets 99 154 6.63 1.50 25. Equality of opportunity 99 147 6.22 2.05 26. Health 168 80 7.26 1.49 27. Land and rural development 140 112 6.69 1.57 28. Global/regional integration 90 158 6.16 1.75 29. Food security 134 112 6.96 1.51 30. Education 167 82 7.32 1.66 31. Security/stabilization/reconstruction/reconciliation 148 103 6.59 1.99 32. Social protection 79 166 5.18 1.85 33. Climate change 66 184 5.56 1.82 34. Agricultural development 138 115 6.95 1.62 35. Natural resource management 90 160 6.66 1.77 72 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Côte d’Ivoire? (Select only ONE response) (N=281) At the Headquarters (in Washington D.C.) 58.7% In the country 6.8% Don't know 34.5% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Côte d’Ivoire?* (1-To no degree at all, 10-To a 230 47 7.11 1.65 very significant degree) Build/Strengthen Existing Country Systems N DK Mean SD 5. To what extent does the World Bank Group’s work help to build/strengthen existing country systems in Côte d’Ivoire?* (1-To no 149 128 6.83 1.61 degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments meet the needs of Côte 208 64 6.85 1.99 d’Ivoire* 7. The World Bank Group meets Côte d’Ivoire’s needs for knowledge 193 78 6.42 1.94 services* Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 118 158 6.10 1.96 results in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 73 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=277) Weekly 4.3% Monthly 9.7% A few times a year 36.8% Rarely 32.1% Never 17.0% In Côte d’Ivoire, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 221 38 7.57 1.82 3. Include appropriate level of stakeholder involvement during 156 101 6.36 1.76 preparation 4. Are relevant to Côte d’Ivoire's development priorities 212 50 7.33 1.90 5. Lead to practical solutions 177 73 6.54 1.90 6. Are accessible (well written and easy to understand) 183 69 6.18 2.31 7. Are source of relevant information on global good practices 198 58 7.45 1.73 8. Enhance your knowledge and/or skills 197 55 7.31 1.75 9. Are adequately disseminated 202 55 5.16 2.21 10. Are translated enough into local language 168 83 4.13 2.65 11. Are adaptable to Côte d’Ivoire’s specific development challenges and 197 69 6.36 2.23 country circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 222 48 7.40 1.74 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 213 62 7.39 1.52 Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Level of Agreement Group’s technical assistance/advisory work contribute to solving Côte d’Ivoire’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization 179 76 6.89 1.78 2. Design 201 63 6.91 1.65 3. Implementation 208 53 7.00 1.84 4. Evaluation 192 68 6.91 1.77 74 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 175 91 4.09 1.83 6. The World Bank Group effectively monitors and evaluates the projects 209 57 7.32 2.13 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 160 99 5.49 2.02 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 105 152 6.20 1.80 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 130 119 5.71 1.74 10. The World Bank Group takes decisions quickly in Côte d’Ivoire* 137 113 5.07 1.98 11. Working with the World Bank Group increases Côte d’Ivoire’s 193 58 7.35 1.94 institutional capacity 12. The World Bank Group ensures consistency and continuity through 89 162 6.31 2.18 staff changes 13. Where country systems are adequate, the World Bank Group makes 99 152 6.76 2.01 appropriate use of them* 14. The World Bank Group provides effective implementation support 192 63 7.17 1.89 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Côte d’Ivoire? (Select only one response) (N=274) The World Bank Group takes too much risk in Côte d’Ivoire 2.6% The World Bank Group does not take enough risk in Côte d’Ivoire 16.1% The World Bank Group’s approach to risk is appropriate 28.1% Don't know 33.9% Prefer not to answer 19.3% World Bank Group Staff N DK Mean SD 16. To what extent do you believe the World Bank Group is adequately staffed in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant 99 177 4.92 1.88 degree) 75 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Côte d’Ivoire? (Choose no more than TWO) (Responses Combined; N=274) Reach out more to groups outside of Government 50.7% Reduce the complexity of obtaining World Bank Group financing 29.9% Increase the level of capacity development in the country 24.5% Provide more adequate data/knowledge/statistics/figures on Côte d’Ivoire’s 23.0% economy Improve the competitiveness of its financing compared to markets 13.5% Collaborate more effectively with Government clients 12.4% Improve the quality of its experts as related to Côte d’Ivoire’s specific challenges 8.8% Increase the level of World Bank Group staffing in Côte d’Ivoire’s office 8.4% Offer more innovative financial products 5.8% Work faster 5.1% Ensure greater selectivity in its work 2.6% Offer more innovative knowledge services 2.2% Other 0.4% Increase availability of Fee-Based services 0.0% 2. When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Côte d’Ivoire? (Select only ONE response) (N=269) Financial services 28.6% Knowledge products 14.5% None of the above 5.2% The combination is appropriate for Côte d’Ivoire 34.6% Don't know 17.1% 3a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Côte d’Ivoire? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=267) Generating jobs 55.4% Strengthening public financial management 53.6% Building capacity of state institutions 37.1% Increasing access to basic services 37.1% Stimulating dialogue to promote peace and stability 18.0% Building social safety nets 16.5% Strengthening conflict resolution mechanisms 12.7% Increasing access to justice systems 11.2% Increasing cohesion 11.2% Strengthening security mechanisms 10.9% Reducing violence 10.5% Improving livelihoods 8.2% 76 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire (continued) 3b. Which THREE areas below would benefit most from other donors in Côte Percentage of Respondents d’Ivoire? (Choose no more than THREE) (Responses Combined; N=243) Stimulating dialogue to promote peace and stability 37.9% Generating jobs 28.4% Strengthening security mechanisms 25.1% Increasing access to basic services 25.1% Strengthening conflict resolution mechanisms 22.6% Reducing violence 22.2% Increasing access to justice systems 22.2% Improving livelihoods 21.4% Building capacity of state institutions 19.8% Strengthening public financial management 17.7% Increasing cohesion 16.0% Building social safety nets 15.2% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Côte d’Ivoire? (Choose no more than TWO) (Responses Combined; N=273) Local newspapers 52.0% Internet 50.2% Local television 28.6% International television 24.2% Periodicals 10.3% International radio 10.3% International newspapers 9.9% Local radio 2.9% Mobile phones 2.6% Other 1.5% Social media 1.1% Instant messaging 0.4% Blogs 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=279) e-Newsletters 44.4% World Bank Group’s seminars/workshops/conferences 43.0% Direct contact with World Bank Group 33.3% World Bank Group’s publications and other written materials 31.2% World Bank Group’s website 26.9% Instant messaging 5.0% Mobile phones 2.9% Social media 2.5% Blogs 1.8% Other 1.1% 77 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=266) Yes 6.0% No 94.0% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=255) Yes 13.3% No 86.7% Percentage of Respondents 5. Were you able to obtain this information? (N=37) Yes 81.1% No 18.9% Percentage of Respondents 6. Do you have access to the Internet? (N=257) Yes 98.1% No 1.9% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=267) Yes 46.1% No 53.9% Percentage of Respondents 8. Which do you primarily use? (N=181) The World Bank Group’s country website 54.1% The World Bank Group’s main website 45.9% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group Website? (N=203) High speed 93.6% Dial-up 6.4% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 207 37 4.69 3.09 ago 11. I find the World Bank Group’s websites easy to navigate. 136 55 6.59 2.09 12. I find the information on the World Bank Group’s websites useful. 136 48 7.40 1.80 13. The World Bank Group’s social media channels are valuable sources of 89 142 6.38 2.41 information about the institution 14. When I need information from the World Bank Group I know how to 190 54 5.58 2.87 find it 15. The World Bank Group is responsive to my information requests and 134 87 6.37 2.30 inquiries 78 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=272) NGO 21.7% Employee of a Ministry, Ministerial Department or Implementation Agency 18.4% Private Sector Organization 10.3% Other 10.3% Consultant/Contractor working on World Bank supported project/program 8.1% Media 5.1% Office of Parliamentarian 4.8% Academia/Research Institute/Think Tank 4.8% Project Management Unit (PMU) overseeing implementation of project 3.7% Multilateral Agency 2.6% Judiciary Branch 2.6% Bilateral Agency 2.2% Faith-Based Group 1.8% Financial Sector/Private Bank 1.5% Youth organizations 1.5% Private Foundation .7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=255) Other 23.9% Law and justice/regulatory framework 9.4% Agriculture/rural development/food security 9.0% Education 9.0% Job creation/employment 7.5% Generalist 6.7% Information and communications technology 5.5% Financial markets/banking 5.1% Social protection 3.9% Health/Communicable/non-communicable diseases 3.1% Private sector development/foreign direct investment 3.1% Natural resource management/environmental sustainability 2.7% Water and sanitation 2.7% Public sector governance/public financial management/anti corruption 2.4% Gender equity/equality of opportunity 2.0% Climate change/disaster management 1.6% Energy 1.2% Transport 1.2% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=270) Yes 26.7% No 73.3% 79 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Côte d’Ivoire? (Select all that apply) (Responses Combined; N=263) None 67.7% The World Bank (IBRD/IDA) 28.1% The International Finance Corporation (IFC) 9.9% The Multilateral Investment Guarantee Agency (MIGA) 0.8% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Côte d’Ivoire? (Choose no more than TWO) (Responses Combined; N=248) Collaborate as part of my professional duties 46.0% Observer 41.1% Use World Bank Group website for information, data, research, etc. 25.0% Engage in World Bank Group related/sponsored events/activities 22.6% Use World Bank Group reports/data 18.5% Percentage of Respondents 6. Which best represents your geographic location? (N=261) North 9.2% South 63.6% Central 8.4% West 16.1% East 2.7% Percentage of Respondents 7. Do you live in urban or rural area? (N=270) Urban 98.5% Rural 1.5% 80 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Côte d’Ivoire In general, would you say that Côte d’Ivoire is headed in...?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Academia/ Research Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Institute/ Think Tank Other The right direction 100.0% 94.0% 86.2% 100.0% 93.3% 69.2% 92.3% 76.9% 59.4% The wrong direction 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 12.5% Not sure 0.0% 6.0% 13.8% 0.0% 6.7% 27.7% 7.7% 23.1% 28.1% *Significantly different between stakeholder groups Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important development priorities in Côte d’Ivoire? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Academia/ Research (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Institute/ Think Tank Other Social protection* 0.0% 11.1% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 6.9% Transport* 58.3% 13.3% 46.9% 9.1% 3.1% 8.6% 21.4% 7.7% 13.3% Security/stabilization/reconstruction/ reconciliation 50.0% 57.8% 34.4% 54.5% 50.0% 42.9% 57.1% 69.2% 60.0% Public sector governance/ reform* 25.0% 17.8% 40.6% 72.7% 53.1% 32.9% 57.1% 53.8% 33.3% Global/regional integration 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 33.3% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Domestic private sector development* 25.0% 17.8% 9.4% 0.0% 9.4% 0.0% 21.4% 0.0% 6.7% Foreign direct investment 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 2.2% 9.4% 0.0% 12.5% 1.4% 0.0% 0.0% 10.0% Energy 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 58.3% 37.8% 37.5% 54.5% 37.5% 25.7% 35.7% 23.1% 6.7% Land and rural development* 0.0% 4.4% 0.0% 0.0% 0.0% 21.4% 0.0% 0.0% 13.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 6.7% 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% Equality of opportunity* 25.0% 6.7% 0.0% 0.0% 6.3% 15.7% 0.0% 0.0% 0.0% Health 8.3% 28.9% 6.3% 9.1% 21.9% 21.4% 7.1% 30.8% 23.3% Education 0.0% 20.0% 15.6% 18.2% 21.9% 25.7% 0.0% 30.8% 40.0% Poverty reduction* 8.3% 28.9% 31.3% 36.4% 43.8% 22.9% 78.6% 38.5% 26.7% Food security 0.0% 2.2% 0.0% 0.0% 0.0% 5.7% 7.1% 0.0% 10.0% Social cohesion* 0.0% 17.8% 6.3% 9.1% 0.0% 12.9% 0.0% 23.1% 3.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 4.4% 12.5% 0.0% 3.1% 5.7% 0.0% 0.0% 16.7% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 8.3% 4.4% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 6.7% Economic growth 0.0% 4.4% 3.1% 18.2% 0.0% 8.6% 7.1% 0.0% 0.0% Law and justice* 0.0% 0.0% 25.0% 18.2% 6.3% 2.9% 0.0% 15.4% 10.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 6.3% 10.0% 7.1% 7.7% 6.7% Anti-corruption and anti-racketeering 0.0% 2.2% 12.5% 0.0% 12.5% 10.0% 0.0% 0.0% 6.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ /Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Water and sanitation 7.7% 6.0% 9.4% 0.0% 18.8% 7.1% 0.0% 0.0% 0.0% Equality of opportunity* 7.7% 12.0% 9.4% 0.0% 21.9% 31.4% 50.0% 15.4% 14.7% Economic growth* 61.5% 24.0% 12.5% 53.8% 37.5% 21.4% 14.3% 15.4% 23.5% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% Global/regional integration 0.0% 6.0% 3.1% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Gender equity* 23.1% 0.0% 0.0% 15.4% 3.1% 0.0% 0.0% 0.0% 0.0% Land and rural development* 23.1% 4.0% 18.8% 53.8% 6.3% 12.9% 7.1% 0.0% 23.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 8.8% Regulatory framework* 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 0.0% 0.0% 15.4% 3.1% 1.4% 0.0% 0.0% 0.0% Social protection 7.7% 6.0% 12.5% 0.0% 6.3% 10.0% 0.0% 15.4% 8.8% Law and justice* 0.0% 0.0% 0.0% 15.4% 3.1% 7.1% 0.0% 0.0% 0.0% Transport* 23.1% 16.0% 21.9% 7.7% 0.0% 2.9% 21.4% 15.4% 11.8% Crime and violence* 0.0% 6.0% 0.0% 0.0% 0.0% 0.0% 7.1% 15.4% 5.9% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Security/stabilization/reconstruction/reconciliation* 0.0% 8.0% 43.8% 30.8% 0.0% 12.9% 14.3% 38.5% 17.6% Anti-corruption and anti-racketeering* 0.0% 2.0% 9.4% 15.4% 31.3% 12.9% 0.0% 0.0% 14.7% Domestic private sector development* 7.7% 38.0% 18.8% 7.7% 46.9% 11.4% 7.1% 7.7% 14.7% Foreign direct investment 0.0% 6.0% 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 11.8% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 0.0% 12.0% 12.5% 23.1% 9.4% 15.7% 42.9% 15.4% 14.7% Social cohesion 0.0% 0.0% 3.1% 0.0% 0.0% 1.4% 0.0% 0.0% 2.9% Education 23.1% 32.0% 9.4% 7.7% 18.8% 22.9% 21.4% 23.1% 11.8% Natural resource management* 7.7% 0.0% 0.0% 0.0% 6.3% 1.4% 7.1% 15.4% 0.0% Environmental sustainability* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 23.1% 14.0% 0.0% 0.0% 12.5% 25.7% 7.1% 23.1% 8.8% Agricultural development* 30.8% 16.0% 31.3% 7.7% 3.1% 32.9% 21.4% 7.7% 52.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 46.2% 82.0% 65.6% 30.8% 37.5% 45.7% 71.4% 38.5% 47.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security* 0.0% 8.0% 0.0% 0.0% 21.9% 15.7% 7.1% 30.8% 0.0% *Significantly different between stakeholder groups 82 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Côte d’Ivoire? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ /Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Energy* 7.7% 4.2% 0.0% 15.4% 31.3% 10.0% 0.0% 15.4% 0.0% Gender equity* 23.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.3% 3.1% 7.7% 3.1% 8.6% 7.1% 0.0% 0.0% Global/regional integration 7.7% 0.0% 3.1% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Social protection* 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption and anti-racketeering* 61.5% 33.3% 28.1% 0.0% 15.6% 40.0% 42.9% 38.5% 17.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% Land and rural development* 7.7% 0.0% 0.0% 0.0% 6.3% 1.4% 14.3% 0.0% 11.8% Foreign direct investment 23.1% 25.0% 15.6% 15.4% 21.9% 17.1% 7.1% 15.4% 29.4% Urban development 0.0% 6.3% 0.0% 0.0% 12.5% 5.7% 0.0% 0.0% 5.9% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Trade and exports* 7.7% 18.8% 18.8% 46.2% 9.4% 20.0% 7.1% 46.2% 17.6% Information and communications technology 0.0% 0.0% 0.0% 0.0% 9.4% 0.0% 7.1% 0.0% 5.9% Regulatory framework* 0.0% 14.6% 6.3% 38.5% 12.5% 5.7% 21.4% 0.0% 5.9% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion* 23.1% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% 5.9% Public sector governance/ reform* 7.7% 27.1% 43.8% 38.5% 18.8% 48.6% 50.0% 15.4% 38.2% Domestic private sector development* 46.2% 50.0% 15.6% 46.2% 28.1% 42.9% 21.4% 7.7% 29.4% Job creation/employment 7.7% 25.0% 21.9% 30.8% 28.1% 20.0% 21.4% 15.4% 35.3% Agricultural development 15.4% 20.8% 12.5% 15.4% 37.5% 28.6% 0.0% 23.1% 26.5% Food security* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% Transport* 7.7% 12.5% 31.3% 15.4% 0.0% 1.4% 7.1% 0.0% 20.6% Security/stabilization/reconstruction/reconciliation* 23.1% 8.3% 31.3% 23.1% 15.6% 11.4% 50.0% 15.4% 20.6% Education 0.0% 2.1% 3.1% 0.0% 0.0% 7.1% 0.0% 15.4% 0.0% Natural resource management* 30.8% 8.3% 15.6% 7.7% 18.8% 8.6% 28.6% 30.8% 0.0% Environmental sustainability* 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Health 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Law and justice 0.0% 6.3% 12.5% 0.0% 0.0% 7.1% 7.1% 0.0% 0.0% Local governance and institutions 0.0% 4.2% 12.5% 0.0% 3.1% 4.3% 0.0% 0.0% 0.0% Crime and violence 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 12.5% 18.8% 0.0% 9.4% 4.3% 0.0% 15.4% 5.9% *Significantly different between stakeholder groups 83 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ /Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Better employment opportunities for young people* 33.3% 50.0% 33.3% 46.2% 24.1% 15.7% 28.6% 50.0% 34.5% Better employment opportunities for women 11.1% 4.5% 14.8% 0.0% 0.0% 7.1% 0.0% 16.7% 3.4% Greater access to micro-finance for the poor 0.0% 22.7% 18.5% 7.7% 3.4% 24.3% 7.1% 8.3% 27.6% Greater voice and participation for citizens to help 0.0% 0.0% 0.0% 23.1% 0.0% 17.1% 7.1% 0.0% 10.3% ensure greater accountability* Greater access to health and nutrition for citizens* 0.0% 25.0% 48.1% 15.4% 34.5% 24.3% 7.1% 33.3% 37.9% Better entrepreneurial opportunities* 0.0% 25.0% 14.8% 38.5% 48.3% 8.6% 50.0% 33.3% 3.4% A growing middle class* 33.3% 0.0% 14.8% 0.0% 0.0% 18.6% 14.3% 0.0% 10.3% Better opportunity for the poor who live in rural areas 33.3% 4.5% 18.5% 15.4% 0.0% 11.4% 14.3% 16.7% 6.9% Better opportunity for the poor who live in urban areas* 0.0% 2.3% 11.1% 0.0% 0.0% 5.7% 21.4% 0.0% 17.2% Consistent economic growth 11.1% 15.9% 7.4% 0.0% 17.2% 7.1% 28.6% 25.0% 6.9% More reliable social safety net* 0.0% 20.5% 0.0% 0.0% 0.0% 17.1% 0.0% 0.0% 3.4% Greater equity of fiscal policy* 0.0% 0.0% 0.0% 0.0% 10.3% 0.0% 7.1% 0.0% 0.0% Education and training that better ensure job 66.7% 29.5% 14.8% 53.8% 48.3% 25.7% 0.0% 16.7% 20.7% opportunity* Better quality public services 11.1% 0.0% 3.7% 0.0% 10.3% 14.3% 14.3% 0.0% 17.2% Other 0.0% 0.0% 0.0% 0.0% 3.4% 2.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Côte 13 5.23 2.01 50 6.70 2.00 32 6.34 2.28 13 5.77 1.88 32 5.06 2.00 67 4.82 2.22 14 6.50 2.31 11 5.45 2.88 35 5.66 2.51 d’Ivoire?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 9 7.11 1.69 44 7.00 1.64 30 7.20 1.73 11 6.18 1.60 22 6.41 1.50 48 6.23 2.04 14 6.79 2.67 9 5.22 2.22 30 6.77 2.05 effectiveness in Côte d’Ivoire. (1-Not effective at all, 10-Very effective) 84 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Academ ia/ Office of Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Res earch ins titute/ Parliam entarian Im plem entation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Côte d’Ivoire s olve 10 8.40 1.90 43 7.56 1.48 22 7.82 1.59 11 6.00 1.48 21 6.81 1.25 41 6.93 2.52 10 8.30 1.95 10 5.60 2.17 23 7.22 2.24 its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Côte d’Ivoire? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Academia/ Research (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Institute/ Think Tank Other Social protection* 23.1% 0.0% 0.0% 0.0% 12.5% 4.3% 7.1% 15.4% 5.9% Security/stabilization/reconstruction/reconciliation 30.8% 30.0% 15.6% 0.0% 18.8% 31.4% 50.0% 23.1% 17.6% Public sector governance/ reform* 30.8% 10.0% 21.9% 38.5% 53.1% 42.9% 71.4% 46.2% 20.6% Transport* 0.0% 24.0% 50.0% 30.8% 9.4% 8.6% 14.3% 7.7% 11.8% Poverty reduction 69.2% 38.0% 31.3% 53.8% 31.3% 31.4% 35.7% 23.1% 44.1% Global/regional integration* 0.0% 2.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 6.3% 4.3% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Land and rural development* 7.7% 0.0% 21.9% 23.1% 6.3% 4.3% 0.0% 15.4% 2.9% Domestic private sector development* 30.8% 32.0% 9.4% 30.8% 31.3% 2.9% 14.3% 7.7% 23.5% Foreign direct investment 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 5.9% Water and sanitation 0.0% 6.0% 6.3% 0.0% 3.1% 1.4% 0.0% 0.0% 0.0% Energy* 7.7% 0.0% 0.0% 23.1% 12.5% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 6.0% 6.3% 0.0% 0.0% 7.1% 0.0% 15.4% 2.9% Job creation/employment* 38.5% 44.0% 46.9% 46.2% 6.3% 31.4% 21.4% 30.8% 23.5% Financial markets* 0.0% 6.0% 0.0% 0.0% 21.9% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 6.0% 0.0% 0.0% 6.3% 1.4% 0.0% 15.4% 0.0% Equality of opportunity* 7.7% 0.0% 0.0% 0.0% 0.0% 8.6% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 0.0% 28.0% 31.3% 7.7% 21.9% 40.0% 7.1% 30.8% 38.2% Education 23.1% 38.0% 21.9% 7.7% 18.8% 32.9% 14.3% 15.4% 44.1% Food security* 0.0% 4.0% 0.0% 0.0% 0.0% 5.7% 21.4% 15.4% 8.8% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 6.0% 12.5% 15.4% 3.1% 8.6% 7.1% 0.0% 14.7% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Economic growth* 0.0% 6.0% 0.0% 0.0% 0.0% 5.7% 0.0% 23.1% 2.9% Law and justice* 0.0% 0.0% 12.5% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 6.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 2.9% Regulatory framework* 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% 21.4% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 0.0% 0.0% 3.1% 0.0% 6.3% 1.4% 0.0% 15.4% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption and anti-racketeering* 23.1% 0.0% 0.0% 7.7% 12.5% 11.4% 7.1% 0.0% 17.6% Disaster management 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 85 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Côte d’Ivoire? Greatest Value Employee of Ministry/ PMU/Consultant Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ /Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Policy advice, studies, analyses 23.1% 24.5% 7.1% 20.0% 21.9% 26.9% 0.0% 18.2% 18.2% Financial resources* 30.8% 38.8% 53.6% 50.0% 56.3% 25.4% 53.8% 27.3% 27.3% Capacity development* 30.8% 4.1% 0.0% 20.0% 12.5% 14.9% 0.0% 18.2% 18.2% Technical assistance* 0.0% 0.0% 0.0% 0.0% 0.0% 14.9% 0.0% 0.0% 6.1% Mobilizing third party financial resources* 15.4% 22.4% 21.4% 10.0% 3.1% 1.5% 38.5% 18.2% 6.1% Donor coordination 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% Strategy formulation* 0.0% 4.1% 17.9% 0.0% 6.3% 14.9% 0.0% 18.2% 24.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Employee of Ministry/ PMU/Consultant Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ /Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 0.0% 6.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 6.7% Policy advice, studies, analyses* 61.5% 26.0% 17.9% 40.0% 28.1% 20.9% 15.4% 0.0% 23.3% Financial resources* 23.1% 6.0% 32.1% 20.0% 0.0% 23.9% 0.0% 27.3% 30.0% Capacity development 7.7% 26.0% 14.3% 10.0% 9.4% 22.4% 0.0% 18.2% 3.3% Technical assistance* 0.0% 10.0% 32.1% 0.0% 9.4% 9.0% 23.1% 9.1% 10.0% Mobilizing third party financial resources 7.7% 18.0% 0.0% 10.0% 21.9% 11.9% 0.0% 0.0% 13.3% Donor coordination 0.0% 0.0% 3.6% 0.0% 0.0% 1.5% 7.7% 0.0% 3.3% Linkage to non-Bank expertise* 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 18.2% 0.0% Strategy formulation* 0.0% 8.0% 0.0% 0.0% 15.6% 10.4% 46.2% 27.3% 10.0% Other 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 7.7% 0.0% 0.0% *Significantly different between stakeholder groups How effectively do the World Bank Group’s activities below support Côte d’Ivoire’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Academ ia/ Office of Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Res earch ins titute/ Parliam entarian Im plem entation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 6 6.50 1.22 31 6.29 1.27 13 6.31 1.32 2 5.00 0.00 10 5.90 .57 21 5.43 1.12 11 7.18 3.09 5 6.00 2.00 17 5.88 2.06 Data 6 7.00 2.00 35 7.46 1.15 14 7.29 .47 8 7.00 1.77 21 6.81 1.03 37 7.70 1.15 12 7.67 2.46 7 7.14 .90 16 7.31 2.12 Policy advice, s tudies , analys es 9 8.11 1.83 41 8.05 1.30 21 7.52 1.57 10 7.30 1.16 22 7.45 1.34 46 7.87 1.29 12 8.50 1.45 7 8.86 1.46 18 7.72 1.96 Financial res ources * 10 7.50 1.18 38 8.21 1.19 25 8.20 1.41 8 8.25 1.39 22 7.09 1.48 51 8.12 1.28 13 8.54 1.56 8 7.38 1.60 32 8.41 1.16 Technical as s is tance* 6 6.83 .98 38 7.89 1.35 13 8.31 .63 8 6.50 2.27 21 6.86 .96 47 7.89 1.22 12 8.25 1.54 8 7.50 1.60 18 8.00 1.46 Mobilizing third party financial 9 7.22 1.39 36 7.14 1.59 19 7.89 1.79 4 7.75 .96 19 7.37 1.01 42 7.64 1.43 9 8.56 1.24 6 8.17 1.47 24 7.83 1.34 res ources Donor coordination* 9 6.22 1.72 30 7.30 1.90 15 7.20 1.52 6 4.00 2.19 12 6.92 1.08 24 6.75 1.75 5 8.40 .55 5 7.40 2.51 24 6.75 2.13 Linkage to non-Bank expertis e* 9 7.44 1.74 27 6.59 1.60 11 5.36 1.21 4 4.00 1.41 14 7.00 1.47 26 7.31 1.76 7 7.00 1.41 3 4.33 .58 17 5.47 1.62 Strategy form ulation* 9 7.44 1.94 37 7.84 1.09 12 6.58 1.16 8 7.13 1.81 15 7.53 1.25 47 8.04 1.25 13 8.69 1.70 8 7.63 2.00 21 8.19 1.47 *Significantly different between stakeholder groups 86 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Côte d’Ivoire. To what degree would Côte d’Ivoire benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage 7 9.57 .79 47 7.81 1.95 29 8.17 2.14 13 6.31 3.43 30 6.63 1.79 63 8.73 1.29 14 9.14 2.14 9 7.67 2.18 30 8.83 1.58 and participate in development efforts* The public sector, related to implementation of specific 6 8.67 2.42 48 8.13 1.67 25 8.44 .87 13 7.62 1.19 32 7.09 1.38 61 8.38 1.50 14 8.71 2.49 7 8.71 1.38 30 8.57 1.68 development projects on the ground* The public sector, related to 3 7.67 2.52 41 6.85 2.16 23 6.65 1.47 13 7.46 1.66 30 6.80 1.35 49 7.45 1.98 11 5.64 2.66 11 7.64 2.42 24 6.58 2.34 changing institutions The private sector, related to 6 8.33 2.25 43 7.49 1.65 22 6.64 1.73 13 7.54 1.56 30 7.60 1.57 54 7.46 1.61 10 6.40 2.67 9 7.22 2.28 27 7.33 2.11 institutional and policy change The legislative branch, to help them more effectively debate and consider 10 9.80 .42 44 7.23 1.82 22 8.55 1.30 11 6.64 1.75 29 7.21 1.76 58 8.24 1.80 14 6.50 3.08 9 6.78 2.22 27 6.93 2.00 development programs* *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation*' 2 8.00 1.41 36 7.39 1.57 19 8.84 1.30 9 5.11 2.37 14 7.43 1.50 41 7.32 1.04 11 8.36 1.21 4 9.00 1.15 18 8.28 1.67 Citizen engagement* 1 10.00 26 5.46 2.08 8 5.63 1.06 8 4.88 .35 14 6.93 1.38 36 5.44 2.47 8 7.63 1.51 6 5.00 .89 16 4.81 2.37 Policy design 6 8.00 2.19 31 6.97 2.01 6 7.17 1.60 11 6.91 1.76 19 6.89 1.29 29 7.86 2.03 11 8.45 1.29 6 7.33 2.25 16 6.88 2.06 *Significantly different between stakeholder groups When thinking about how to improve capacity building in Côte d’Ivoire to help ensure better development results, looking forw ard, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation* 5 8.60 .89 37 8.08 1.59 18 8.89 1.23 11 6.18 3.43 21 7.48 1.63 57 8.79 1.28 13 9.15 1.21 7 6.43 3.15 17 9.76 .56 Citizen engagement* 5 9.80 .45 33 7.67 1.71 20 8.60 1.31 9 5.56 3.75 21 6.57 .81 53 8.72 1.06 13 9.15 1.28 11 8.64 1.36 22 9.59 .67 Policy design* 7 8.29 2.14 34 8.59 1.05 9 8.67 .71 11 6.09 3.59 20 7.80 1.01 50 9.08 1.26 12 9.25 1.22 11 7.27 2.24 14 8.14 1.35 *Significantly different between stakeholder groups 87 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Staff too inaccessible 30.8% 12.0% 31.3% 23.1% 28.1% 23.2% 0.0% 30.8% 11.8% Not exploring alternative policy options* 23.1% 0.0% 12.5% 0.0% 3.1% 0.0% 14.3% 0.0% 0.0% Not adequately sensitive to political/social realities in Côte d’Ivoire 7.7% 12.0% 9.4% 23.1% 3.1% 11.6% 0.0% 15.4% 5.9% Not enough public disclosure of its work 30.8% 26.0% 34.4% 0.0% 31.3% 29.0% 42.9% 38.5% 29.4% Arrogant in its approach* 0.0% 6.0% 0.0% 23.1% 0.0% 0.0% 0.0% 15.4% 8.8% Not aligned with country priorities 0.0% 8.0% 0.0% 0.0% 0.0% 10.1% 0.0% 15.4% 5.9% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 53.8% 30.0% 37.5% 15.4% 15.6% 24.6% 14.3% 7.7% 20.6% Not willing to honestly criticize policies and reform efforts in the 0.0% 0.0% 0.0% 7.7% 9.4% 5.8% 28.6% 0.0% 0.0% country* Too influenced by developed countries* 0.0% 18.0% 18.8% 15.4% 40.6% 8.7% 35.7% 23.1% 32.4% Imposing technocratic solutions without regard to political realities* 0.0% 12.0% 6.3% 15.4% 18.8% 0.0% 0.0% 15.4% 5.9% World Bank Group’s processes too slow* 0.0% 20.0% 12.5% 0.0% 12.5% 5.8% 0.0% 7.7% 0.0% Too bureaucratic in its operational policies and procedures* 7.7% 2.0% 3.1% 15.4% 12.5% 11.6% 42.9% 0.0% 5.9% Not aligned with other donors’ work* 0.0% 0.0% 0.0% 23.1% 0.0% 1.4% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors* 23.1% 6.0% 0.0% 0.0% 18.8% 60.9% 7.1% 0.0% 11.8% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to practical problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% solving Not focused enough on issues that are unique to post-conflict 0.0% 10.0% 3.1% 15.4% 0.0% 5.8% 0.0% 15.4% 2.9% countries Inadequate number of World Bank Group staff members located in 0.0% 18.0% 0.0% 23.1% 0.0% 0.0% 0.0% 0.0% 0.0% the country* Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.8% Don’t know 7.7% 8.0% 6.3% 0.0% 0.0% 1.4% 0.0% 7.7% 11.8% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Capacity development 7.7% 30.0% 15.6% 23.1% 9.7% 29.0% 15.4% 9.1% 6.3% Policy based lending / budget support to the 46.2% 46.0% 37.5% 30.8% 54.8% 30.4% 46.2% 27.3% 28.1% Government Knowledge products/services 0.0% 4.0% 3.1% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% Investment lending 38.5% 64.0% 53.1% 46.2% 45.2% 49.3% 46.2% 45.5% 40.6% Technical assistance 23.1% 20.0% 28.1% 46.2% 22.6% 31.9% 30.8% 18.2% 25.0% Trust Fund management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Co-financing arrangements* 30.8% 0.0% 3.1% 0.0% 16.1% 8.7% 0.0% 9.1% 9.4% Sector-wide approaches 0.0% 16.0% 15.6% 0.0% 25.8% 14.5% 15.4% 18.2% 31.3% Emergency Recovery lending 7.7% 16.0% 15.6% 23.1% 12.9% 18.8% 30.8% 0.0% 31.3% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.4% Don’t know* 23.1% 0.0% 6.3% 15.4% 0.0% 5.8% 7.7% 36.4% 0.0% *Significantly different between stakeholder groups 88 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Academia/think tanks/research institutes* 0.0% 22.0% 15.6% 15.4% 15.6% 22.9% 7.1% 81.8% 29.4% Donor community* 0.0% 8.0% 0.0% 69.2% 3.1% 7.1% 0.0% 0.0% 0.0% Media* 23.1% 4.0% 18.8% 0.0% 0.0% 11.4% 50.0% 9.1% 11.8% NGOs* 0.0% 6.0% 9.4% 15.4% 6.3% 71.4% 50.0% 9.1% 17.6% Local Government* 23.1% 46.0% 65.6% 23.1% 21.9% 32.9% 28.6% 18.2% 47.1% Private sector* 7.7% 48.0% 18.8% 30.8% 75.0% 14.3% 42.9% 27.3% 26.5% Parliament* 61.5% 0.0% 0.0% 23.1% 12.5% 0.0% 0.0% 0.0% 0.0% Community Based Organizations 46.2% 18.0% 25.0% 0.0% 12.5% 18.6% 0.0% 18.2% 14.7% Beneficiaries* 23.1% 28.0% 28.1% 0.0% 25.0% 2.9% 21.4% 0.0% 26.5% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Faith based organizations 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% Emerging donors 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% UN agencies* 7.7% 0.0% 12.5% 15.4% 12.5% 1.4% 0.0% 0.0% 2.9% Regional organizations* 0.0% 8.0% 3.1% 0.0% 6.3% 4.3% 0.0% 36.4% 8.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 5.9% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 9 8.00 1.73 50 7.82 1.78 29 8.21 1.72 13 8.00 .82 28 7.14 1.84 67 7.70 1.78 12 9.75 .45 11 7.09 1.87 26 7.65 1.67 development in Côte d’Ivoire* The World Bank Group’s work is aligned with what I consider the 8 7.63 1.51 44 7.00 2.05 26 5.73 1.91 13 6.00 1.22 27 6.19 1.62 61 6.26 2.36 13 6.08 3.90 11 5.36 2.01 19 6.58 1.57 development priorities for Côte d’Ivoire The World Bank Group supports programs and strategies that are 9 7.89 1.83 44 7.45 1.77 22 7.09 2.29 11 6.18 1.40 28 7.14 1.69 63 6.70 2.23 11 9.64 .50 9 6.44 3.13 19 7.37 1.92 realistic for Côte d’Ivoire* The World Bank Group treats clients and stakeholders in Côte d’Ivoire 8 8.50 2.07 31 7.29 2.61 16 7.56 2.10 7 4.00 1.73 18 7.44 1.10 41 7.29 2.06 10 9.50 .71 6 5.17 3.43 15 6.60 2.53 with respect* *Significantly different between stakeholder groups 89 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Côte d’Ivoire in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 8 7.50 .53 30 6.20 1.47 16 5.13 2.33 11 5.91 1.30 9 5.67 1.94 47 6.77 1.99 8 8.38 .74 4 5.50 .58 10 7.00 2.91 Flexibility (in terms of the institution’s 5 7.80 .45 37 6.03 1.83 11 6.55 1.75 9 4.44 1.01 12 5.83 1.47 36 5.83 1.87 4 6.50 1.00 6 6.00 2.37 7 6.00 1.00 products and services) Flexibility (in terms of changing 8 6.88 .99 38 6.24 1.97 14 7.36 .93 11 5.09 1.22 13 6.31 1.84 32 6.06 1.56 7 8.43 1.81 6 6.67 1.86 9 5.44 1.13 country circumstances)* Being inclusive* 8 7.25 1.04 28 6.79 1.40 7 6.43 1.51 10 5.50 2.37 13 5.23 1.96 34 5.74 2.22 7 9.14 1.46 4 7.00 2.31 5 7.80 .84 Openness* 5 7.40 3.05 37 6.16 2.53 23 4.78 2.09 13 5.85 1.63 13 5.69 1.38 54 6.17 2.35 8 9.00 1.31 4 7.50 .58 19 7.53 1.12 Staff accessibility* 8 5.75 2.19 43 5.16 2.55 25 4.32 2.53 13 4.46 1.90 19 4.79 1.51 53 5.26 2.51 10 8.20 1.75 6 7.00 2.37 16 4.25 2.38 Straightforwardness and honesty* 6 6.83 1.83 33 7.21 1.80 18 7.50 .92 11 6.27 1.35 20 7.30 1.22 42 7.29 1.98 6 9.50 .55 2 10.00 0.00 14 7.00 2.15 Ease of access to the people at the World Bank Group who are making 6 6.50 2.81 41 5.32 2.83 24 4.00 2.23 6 4.67 2.07 20 5.25 1.71 48 4.85 2.35 10 8.70 1.57 2 5.00 0.00 12 3.00 1.28 decisions important to my work* Collaboration with groups outside of 6 6.33 1.03 34 6.21 1.55 14 6.43 1.40 8 2.88 1.81 16 6.56 1.46 56 5.63 2.40 7 8.86 .90 5 4.80 2.68 20 7.25 1.59 the Government* Collaboration with the Government* 10 8.50 1.84 44 8.16 1.29 25 8.12 1.09 12 8.92 1.00 24 7.17 1.58 50 8.38 .95 12 9.67 .49 9 8.44 1.67 20 8.30 1.56 Collaboration with other donors* 5 7.20 1.79 20 7.95 1.05 14 8.00 .96 13 4.85 2.79 13 6.38 1.12 16 7.19 1.28 5 9.20 .84 2 8.00 0.00 15 7.00 2.56 The speed in which it gets things 9 7.78 1.56 36 5.94 1.84 18 6.56 .78 9 4.00 2.60 18 7.17 1.04 48 6.50 2.46 6 8.17 .98 2 5.00 0.00 17 5.29 1.86 accomplished on the ground* Being a long-term partner* 9 9.33 1.00 41 8.32 1.51 29 8.10 1.52 11 8.00 1.00 21 7.62 1.32 54 7.56 1.87 10 9.40 1.58 4 8.50 1.73 18 6.89 2.61 *Significantly different between stakeholder groups To be more effective development partner in Côte d’Ivoire, do you believe that the World Bank Group should have? * (Select only ONE response) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other More local presence 76.9% 89.1% 73.3% 53.8% 68.8% 78.3% 64.3% 50.0% 88.2% The current level of local presence is adequate 23.1% 6.5% 13.3% 46.2% 6.3% 11.6% 35.7% 10.0% 2.9% Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 20.0% 0.0% Don't know 0.0% 4.3% 13.3% 0.0% 25.0% 5.8% 0.0% 20.0% 8.8% *Significantly different between stakeholder groups 90 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate follow 40.0% 14.9% 34.4% 61.5% 9.4% 24.6% 21.4% 0.0% 15.2% through/follow-up* There is not an adequate level of citizen/civil society 40.0% 46.8% 56.3% 23.1% 56.3% 82.6% 50.0% 41.7% 69.7% participation* The World Bank Group is not sensitive enough to 0.0% 23.4% 6.3% 38.5% 31.3% 13.0% 7.1% 16.7% 21.2% political/social realities on the ground* Lack of/inadequate levels of capacity in Government* 0.0% 14.9% 31.3% 15.4% 3.1% 24.6% 7.1% 16.7% 0.0% Poor donor coordination* 0.0% 6.4% 0.0% 53.8% 6.3% 5.8% 0.0% 0.0% 15.2% The World Bank Group works too slowly* 10.0% 25.5% 6.3% 7.7% 34.4% 11.6% 28.6% 16.7% 12.1% The Government works inefficiently 0.0% 6.4% 12.5% 15.4% 21.9% 7.2% 0.0% 0.0% 12.1% Political pressures and obstacles* 80.0% 8.5% 9.4% 23.1% 3.1% 42.0% 50.0% 50.0% 54.5% Reforms are not well thought out in light of country 0.0% 31.9% 18.8% 15.4% 15.6% 17.4% 0.0% 33.3% 9.1% challenges Ongoing conflict and instability 20.0% 25.5% 40.6% 15.4% 21.9% 33.3% 57.1% 33.3% 30.3% Inadequate funding* 50.0% 57.4% 43.8% 15.4% 31.3% 13.0% 0.0% 16.7% 18.2% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 1.4% 14.3% 0.0% 0.0% *Significantly different between stakeholder groups 91 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption and anti- 12 9.83 .39 43 8.40 1.64 30 8.40 1.61 13 5.92 3.71 29 8.07 1.41 63 9.17 1.06 12 8.75 1.76 10 9.20 1.03 32 8.72 1.42 racketeering* Information and communications 5 9.20 1.79 42 8.02 1.49 29 7.00 1.63 9 4.89 2.67 30 7.43 1.38 59 8.10 1.75 13 6.23 3.47 7 7.43 2.44 28 7.64 1.68 technology* Transport* 3 8.33 2.89 44 9.00 1.16 26 9.08 1.16 13 7.85 1.28 30 8.23 1.07 64 8.78 1.15 12 9.08 1.38 8 7.75 3.06 32 9.09 1.09 Crime and violence* 2 10.00 0.00 43 8.40 1.99 30 8.40 1.13 13 4.85 2.44 26 6.73 1.80 59 7.54 2.58 12 8.67 1.61 9 7.78 2.73 30 8.27 2.02 Regional conflict and tensions* 3 9.33 1.15 40 7.95 2.19 30 7.57 1.61 10 4.30 2.98 27 6.52 1.83 56 7.16 2.28 12 5.25 2.77 9 7.56 3.09 23 8.30 2.16 Law and justice* 5 10.00 0.00 43 8.02 2.06 26 8.23 1.58 13 6.46 3.45 29 7.72 1.56 58 7.76 2.51 13 9.00 1.91 7 6.71 2.50 32 8.53 1.50 Urban development* 3 7.33 2.52 41 8.46 1.53 30 7.40 1.45 13 6.38 2.29 31 7.94 1.09 55 7.98 1.74 13 8.77 1.01 5 6.80 3.56 32 8.22 1.60 Environmental sustainability* 3 9.00 1.00 43 8.58 1.59 30 6.80 1.32 13 6.77 2.62 31 6.55 1.39 58 8.03 1.65 13 8.54 1.45 3 6.67 1.15 30 8.10 1.47 Regulatory framework 5 9.60 .89 42 6.95 2.19 21 6.90 1.34 13 8.31 1.25 29 7.28 1.85 54 7.20 2.42 13 7.92 2.29 5 7.20 2.59 29 7.00 1.98 Communicable/non-communicable 3 7.67 3.21 43 8.26 2.22 25 7.72 1.62 9 3.56 3.28 26 5.85 1.95 57 7.81 2.13 12 7.83 1.34 4 9.00 .82 32 8.00 1.81 diseases* Poverty reduction* 7 9.86 .38 45 9.18 1.34 30 9.37 .67 13 9.00 .41 31 8.32 1.30 60 9.52 .70 14 9.36 .84 7 8.86 1.07 30 8.93 1.76 Gender equity* 6 9.67 .82 40 7.00 2.31 30 6.57 1.85 13 8.85 .80 29 5.76 1.43 57 7.98 1.76 12 5.50 2.39 6 8.33 1.97 28 7.54 2.13 Domestic private sector 9 9.44 1.33 44 8.55 1.99 26 7.38 1.58 13 8.77 .83 29 7.79 1.45 56 8.04 1.80 14 9.50 .76 8 7.63 1.51 30 8.70 1.62 development* Foreign direct investment 3 8.33 2.08 43 7.60 2.48 26 7.58 1.70 11 7.91 1.58 28 7.39 1.91 51 7.24 1.76 13 8.54 .88 3 9.00 1.73 29 7.90 1.88 Local governance and institutions* 5 10.00 0.00 45 7.98 1.36 30 7.17 1.86 13 8.69 1.03 31 8.00 1.34 62 7.87 1.81 13 8.00 1.53 7 7.71 2.29 30 8.17 1.64 Water and sanitation* 3 9.67 .58 45 9.00 1.09 29 8.83 1.14 13 7.00 1.08 31 7.97 1.47 56 8.27 2.03 13 9.00 .91 4 9.25 .50 30 8.57 1.38 Trade and exports* 3 10.00 0.00 43 7.42 1.94 30 7.33 1.83 11 5.45 3.24 26 6.15 1.05 52 7.33 2.41 13 7.31 1.93 3 10.00 0.00 32 7.56 1.97 Economic growth* 5 10.00 0.00 40 8.98 1.19 30 7.23 1.99 13 8.31 1.70 31 8.32 1.08 56 8.82 1.18 14 9.21 .97 6 9.67 .52 32 8.84 1.39 Energy 5 9.40 1.34 43 9.02 1.08 30 8.37 1.25 13 8.15 .80 28 8.04 1.43 59 8.39 1.62 13 8.85 2.54 6 8.67 2.07 32 8.88 1.24 Disaster management* 2 6.50 4.95 45 7.98 1.88 24 6.67 1.97 13 5.69 2.84 28 5.43 1.48 59 7.12 2.56 12 6.42 1.31 6 8.33 1.37 30 6.73 2.29 Public sector governance/ reform 6 9.17 1.33 47 8.36 1.83 30 8.53 1.74 13 9.08 1.26 31 8.10 1.62 62 8.77 2.08 14 9.00 1.47 8 8.00 2.07 32 8.78 1.45 Job creation/employment* 10 9.90 .32 43 9.40 1.53 30 8.90 1.16 13 9.00 .91 31 7.97 1.54 63 9.27 1.05 14 9.71 .47 6 9.17 .98 35 9.57 .74 Social cohesion* 2 10.00 0.00 43 7.93 2.00 28 8.18 1.93 13 6.31 3.59 31 6.03 1.76 56 8.23 2.53 12 8.33 1.56 6 7.50 3.51 29 7.93 2.36 Financial markets* 2 10.00 0.00 43 8.26 1.88 27 7.11 1.99 11 7.00 1.48 29 6.66 1.65 57 7.63 1.65 13 7.77 2.01 5 8.80 1.64 29 8.38 1.70 Equality of opportunity* 5 10.00 0.00 43 7.77 2.18 30 6.83 1.74 13 8.08 1.98 29 6.66 2.22 60 8.88 1.32 13 8.23 1.83 6 7.17 2.56 29 7.93 1.83 Health* 7 9.57 .79 45 8.93 1.51 30 8.80 .85 11 6.18 2.93 32 7.94 1.64 62 9.29 1.40 13 9.15 .55 8 8.63 1.30 35 9.20 .90 Land and rural development* 11 9.09 2.07 43 8.44 1.24 28 8.46 1.07 13 7.54 1.76 31 7.74 1.37 60 8.62 1.28 13 9.08 .95 8 7.25 2.82 31 8.42 1.41 Global/regional integration* 3 6.00 3.61 38 7.66 1.73 24 6.75 1.62 13 5.54 2.93 30 5.97 2.14 48 7.73 1.59 12 7.50 1.31 6 8.67 2.07 29 7.31 1.95 Food security* 3 9.00 1.00 43 7.56 2.09 30 8.10 1.09 13 5.85 3.02 31 7.58 2.08 60 9.08 1.87 13 9.23 .83 6 9.33 1.03 30 8.50 1.59 Education* 6 9.33 1.21 44 9.07 1.23 30 8.50 1.17 13 6.77 2.01 30 8.17 1.44 62 8.97 2.02 13 9.23 .83 8 8.75 1.39 32 9.50 .95 Security/stabilization/reconstruction/r 4 9.50 .58 43 8.63 1.79 28 8.00 1.49 13 6.46 3.50 31 6.58 2.05 56 8.63 1.48 13 9.77 .60 5 8.60 1.52 30 8.40 1.75 econciliation* Social protection* 3 7.33 3.79 43 8.02 2.01 30 7.23 1.43 11 5.09 3.02 29 6.45 2.01 53 7.32 2.15 13 7.08 1.75 6 7.50 1.97 28 6.96 2.25 Climate change* 6 7.83 2.56 45 7.51 2.04 23 6.00 1.38 13 7.38 .77 29 5.38 1.84 58 7.57 1.68 12 6.67 1.61 6 7.83 1.60 32 7.16 1.95 Agricultural development* 5 10.00 0.00 46 8.98 .98 30 8.73 .87 13 8.54 1.33 31 8.00 1.32 59 9.19 .92 13 8.62 1.33 6 8.17 2.48 32 8.66 1.23 Natural resource management* 3 8.67 1.53 46 8.50 1.80 28 8.39 1.75 13 8.23 1.64 29 7.17 2.19 59 8.53 1.96 13 9.31 .95 6 7.83 2.99 32 8.47 1.70 *Significantly different between stakeholder groups 92 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption and anti- 7 7.71 .76 25 6.52 1.16 14 5.93 1.00 5 2.40 1.52 7 4.00 1.53 23 5.39 2.62 10 7.00 4.19 2 8.00 0.00 15 5.13 2.56 racketeering* Information and communications 1 6.00 23 6.70 1.33 7 5.00 2.24 4 4.75 2.22 6 6.00 2.37 19 6.16 1.42 3 4.00 3.46 2 10.00 0.00 10 6.00 1.94 technology* Transport* 5 9.60 .89 36 7.92 1.54 21 8.24 1.09 8 7.50 1.69 20 6.80 1.77 43 7.72 1.39 12 8.17 1.90 6 7.33 2.25 25 8.04 1.51 Crime and violence* 4 9.00 2.00 24 6.17 1.46 12 5.75 1.60 5 3.00 1.00 7 5.43 .53 14 6.07 1.69 8 7.13 2.47 10 3.50 1.27 Regional conflict and tensions* 2 6.50 .71 21 6.95 1.60 9 7.00 1.00 3 3.67 .58 9 6.56 1.51 14 5.79 1.67 4 5.75 .50 4 5.00 1.15 11 4.27 1.19 Law and justice* 2 7.50 .71 29 6.86 1.22 12 6.67 2.39 3 4.33 .58 9 6.22 1.92 28 6.75 1.35 7 4.43 3.36 4 6.50 1.73 18 5.50 1.95 Urban development* 1 7.00 31 7.71 1.19 17 6.76 2.02 6 5.33 1.86 21 5.90 1.22 35 7.23 1.40 9 7.11 1.54 4 8.50 1.73 19 5.79 2.35 Environmental sustainability* 2 7.00 1.41 29 7.45 1.18 7 5.57 .53 5 3.00 1.00 5 6.20 1.10 29 6.62 1.82 8 6.88 1.55 2 7.00 0.00 12 5.42 2.47 Regulatory framework 1 7.00 27 6.37 1.88 6 5.17 .98 7 6.43 3.15 6 6.67 1.51 26 6.38 1.94 6 7.17 .98 2 7.00 0.00 9 4.89 3.48 Communicable/non-communicable 2 6.50 .71 26 7.04 1.73 15 6.20 2.40 3 5.33 2.31 10 6.00 1.49 39 7.79 1.34 6 4.17 3.54 2 7.00 0.00 15 6.73 1.79 diseases* Poverty reduction* 2 8.50 .71 36 7.75 1.13 20 7.55 1.32 9 5.44 1.74 25 6.76 1.56 47 7.21 1.81 12 8.00 .85 5 9.40 .55 23 6.48 2.33 Gender equity 1 8.00 22 6.36 1.84 10 7.20 1.23 1 3.00 4 5.50 1.00 38 6.18 1.59 9 5.56 3.57 3 7.00 0.00 17 6.71 1.99 Domestic private sector 1 9.00 30 6.70 2.28 11 5.73 1.01 8 6.63 2.20 16 6.06 1.06 29 6.03 1.48 8 8.88 .83 2 7.00 0.00 12 6.08 1.56 development* Foreign direct investment* 2 9.00 1.41 19 7.58 1.12 12 6.83 1.70 5 6.80 2.05 12 6.33 .98 16 6.31 1.20 6 6.50 1.76 4 9.00 1.15 15 6.53 1.68 Local governance and institutions 2 7.00 1.41 29 7.10 1.82 9 6.89 .78 7 6.14 1.46 15 6.27 1.49 36 6.64 1.55 11 8.27 1.68 2 8.00 0.00 16 6.19 2.14 Water and sanitation 2 8.00 1.41 34 7.21 1.70 16 7.69 .70 6 6.17 1.47 23 6.70 1.46 43 6.95 1.27 11 8.09 1.70 4 6.50 1.73 20 7.25 1.77 Trade and exports 1 7.00 25 6.28 1.40 4 8.00 0.00 3 4.67 1.15 2 5.00 0.00 19 6.05 2.86 6 6.67 1.03 2 8.00 0.00 9 5.44 .88 Economic growth* 1 10.00 32 7.91 1.12 15 7.27 1.10 11 8.00 1.41 22 6.82 1.33 41 6.93 1.47 13 8.69 1.38 6 7.67 2.25 16 6.63 1.89 Energy 1 9.00 30 7.17 1.64 9 6.67 1.80 6 7.33 1.97 10 6.30 1.16 23 6.17 1.72 8 7.50 1.69 4 9.00 1.15 11 6.91 2.12 Disaster management* 2 7.50 3.54 24 6.21 1.93 5 4.40 .89 3 3.00 0.00 6 5.00 1.55 20 5.20 1.99 6 2.50 1.97 4 4.50 .58 5 6.60 1.52 Public sector governance/ reform* 2 7.00 1.41 38 7.50 1.37 15 6.60 .99 12 6.25 2.38 23 6.35 1.90 46 7.43 1.26 11 9.36 .67 4 6.00 2.31 12 6.67 2.06 Job creation/employment* 2 8.50 .71 36 6.14 1.73 14 6.79 1.37 12 6.42 1.93 15 6.27 1.53 38 6.08 1.48 9 8.44 1.51 4 5.50 1.73 15 6.33 1.84 Social cohesion* 1 6.00 27 5.78 1.97 11 7.00 1.84 3 3.67 1.15 11 4.91 1.58 34 6.50 1.35 10 5.50 3.37 5 6.20 2.17 11 6.82 1.99 Financial markets 1 8.00 20 6.75 1.74 6 6.00 .63 3 4.33 .58 15 6.07 1.03 27 6.48 1.12 7 7.14 1.77 1 9.00 13 6.85 1.86 Equality of opportunity* 1 7.00 23 6.17 1.61 8 7.88 .35 3 4.00 1.73 5 3.80 1.10 31 6.26 1.44 9 7.11 2.20 3 5.00 3.46 10 5.00 3.23 Health 2 8.00 0.00 35 7.34 1.21 19 7.37 1.67 3 5.67 2.89 20 6.55 1.47 45 7.27 1.30 10 7.70 1.70 6 7.00 2.68 22 7.18 1.30 Land and rural development* 5 8.20 1.10 23 6.48 1.24 14 6.36 1.91 5 5.80 1.64 18 6.50 1.20 34 6.53 1.26 8 7.88 .83 5 8.00 2.00 22 6.23 1.97 Global/regional integration* 1 8.00 20 6.30 1.34 5 7.00 0.00 5 3.40 2.07 8 5.38 .52 24 6.04 1.23 6 7.67 2.58 5 6.20 1.10 10 4.90 1.45 Food security* 2 9.00 1.41 29 7.28 1.10 10 5.80 1.23 7 4.86 1.35 16 6.56 .89 35 7.20 1.59 7 8.43 1.99 3 8.00 0.00 19 6.58 1.39 Education* 2 7.50 .71 32 7.09 1.69 20 7.30 1.69 6 5.00 2.19 24 6.71 1.43 41 7.73 1.14 9 7.78 .97 7 7.86 2.12 20 7.40 2.11 Security/stabilization/reconstruction/r 2 9.00 0.00 33 6.73 1.77 19 6.79 1.13 6 4.83 1.47 12 5.42 1.24 39 6.13 2.40 11 8.73 1.01 4 6.50 1.73 16 6.81 2.23 econciliation* Social protection* 1 6.00 25 6.36 2.00 6 3.83 .98 3 4.33 2.31 4 4.50 .58 21 4.81 1.03 3 6.00 0.00 2 3.00 0.00 8 3.38 2.00 Climate change* 2 6.00 0.00 19 5.63 1.67 5 4.80 .45 3 3.33 .58 5 4.40 .55 13 6.08 1.61 6 6.00 2.00 2 7.00 0.00 5 3.40 2.51 Agricultural development* 2 7.50 .71 31 6.74 2.02 12 6.50 1.88 7 7.00 2.08 15 6.60 1.06 33 6.79 1.29 11 8.73 1.01 5 8.20 1.64 16 6.38 1.20 Natural resource management* 1 8.00 32 6.78 1.81 8 6.63 1.19 3 5.33 2.31 6 6.33 1.03 20 5.75 1.21 8 8.25 1.98 2 9.00 0.00 6 6.00 2.45 *Significantly different between stakeholder groups 93 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Côte d’Ivoire? (Select only ONE response) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other At the Headquarters (in Washington D.C.) 61.5% 58.0% 74.2% 46.2% 68.8% 55.7% 57.1% 53.8% 61.8% In the country 7.7% 10.0% 0.0% 7.7% 9.4% 10.0% 14.3% 0.0% 0.0% Don't know 30.8% 32.0% 25.8% 46.2% 21.9% 34.3% 28.6% 46.2% 38.2% Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 9 7.11 1.76 44 7.16 1.33 23 7.91 1.35 13 7.00 1.00 24 6.63 1.69 62 6.84 1.79 12 7.67 1.87 6 6.17 1.17 29 7.17 2.00 development results in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen 8 7.25 1.04 38 7.24 1.75 13 6.77 1.24 13 6.92 1.44 18 6.11 2.05 29 7.07 1.49 7 8.00 1.00 4 7.00 0.00 13 5.31 1.25 existing country systems in Côte d’Ivoire?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Côte d’Ivoire ? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Academ ia/ Office of Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Res earch ins titute/ Parliam entarian Im plem entation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of Côte 8 7.50 1.41 44 7.57 1.65 16 6.94 1.61 11 7.45 1.04 27 6.19 1.80 50 6.68 1.94 12 8.17 1.59 10 5.60 3.10 22 5.45 2.34 d’Ivoire* The World Bank Group m eets Côte d’Ivoire’s needs for knowledge 9 8.00 1.58 43 6.72 1.87 16 5.75 2.32 11 4.27 2.83 24 6.38 1.56 44 6.75 .97 11 7.45 2.42 10 5.60 2.80 19 5.58 1.07 s ervices * *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the 8 7.00 1.07 27 6.04 2.68 11 6.09 1.38 7 5.71 1.25 11 5.45 1.57 32 6.16 1.69 5 6.80 1.64 2 5.00 0.00 13 5.92 2.53 institution accountable for achieving results in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 94 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Weekly 7.7% 10.0% 0.0% 0.0% 0.0% 4.3% 7.7% 0.0% 6.3% Monthly 0.0% 14.0% 25.0% 18.2% 3.1% 0.0% 38.5% 7.7% 3.1% A few times a year 53.8% 42.0% 31.3% 81.8% 34.4% 44.3% 15.4% 23.1% 12.5% Rarely 15.4% 26.0% 31.3% 0.0% 43.8% 34.3% 30.8% 61.5% 37.5% Never 23.1% 8.0% 12.5% 0.0% 18.8% 17.1% 7.7% 7.7% 40.6% *Significantly different between stakeholder groups In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Academ ia/ Office of Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Res earch ins titute/ Parliam entarian Im plem entation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are tim ely* 6 8.17 3.60 43 7.00 1.90 26 8.08 1.74 11 6.45 1.44 22 7.09 1.06 57 7.70 1.55 13 9.46 .66 10 6.20 2.86 27 7.96 1.58 Include appropriate level of s takeholder involvem ent during 9 7.11 1.27 41 6.88 1.72 13 6.62 1.76 9 4.00 1.22 10 6.10 .88 39 6.05 1.43 10 8.50 1.58 6 5.83 1.33 13 4.85 1.34 preparation* Are relevant to Côte d’Ivoire's 6 9.00 .63 40 6.80 1.94 26 7.50 1.42 11 5.82 1.60 21 6.76 1.34 55 7.56 1.82 12 8.50 1.62 8 6.50 3.16 24 7.29 2.16 developm ent priorities * Lead to practical s olutions * 6 8.17 .98 39 6.23 1.83 18 6.67 1.75 11 4.82 2.14 12 5.75 .97 53 6.83 1.87 11 8.45 1.21 8 4.88 2.10 13 6.23 1.54 Are acces s ible (well written and eas y 6 9.17 1.33 37 5.97 2.23 22 5.77 2.89 11 4.36 1.69 21 6.62 1.40 42 6.10 1.79 11 7.09 3.02 8 6.63 2.97 19 5.68 2.67 to unders tand)* Are s ource of relevant inform ation on 6 9.33 1.21 38 7.13 1.73 18 7.17 1.47 11 6.64 1.21 23 7.04 1.11 48 7.88 1.61 12 8.67 2.42 8 7.75 1.98 28 6.64 1.75 global good practices * Enhance your knowledge and/or 6 8.83 .98 38 7.21 1.74 21 7.00 1.30 9 6.56 1.59 22 6.73 1.35 55 7.93 1.37 12 8.50 2.65 8 7.63 2.00 20 5.85 1.95 s kills * Are adequately dis s em inated* 6 7.17 1.60 37 4.97 2.30 22 5.68 2.42 11 3.27 1.42 18 4.67 1.57 54 5.20 2.09 13 7.00 2.55 10 5.00 2.49 25 4.24 1.51 Are trans lated enough into local 6 7.50 1.76 33 4.24 3.16 19 3.26 1.48 9 2.67 1.58 12 4.33 1.37 45 4.00 2.51 7 8.00 2.31 11 3.45 3.33 20 3.45 2.14 language* Are adaptable to Côte d’Ivoire’s s pecific developm ent challenges 9 7.89 1.62 38 5.47 2.41 21 5.95 .74 11 4.27 2.28 17 5.76 1.30 52 6.88 2.06 12 8.92 .90 10 5.00 2.58 18 6.11 2.30 and country circum s tances * *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Employee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Academia/ Office of Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Res earch ins titute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and 9 9.11 1.05 48 7.10 1.63 27 7.81 1.59 8 5.13 1.13 25 7.00 1.29 54 7.59 1.79 12 8.83 1.47 8 6.25 1.28 25 7.24 1.94 activities make to development res ults in your country?* Overall, how would you rate the technical quality of the World Bank 9 8.22 1.48 43 7.37 1.40 20 6.85 1.09 9 5.78 1.48 28 7.54 .92 48 7.42 1.93 11 8.73 1.95 8 7.00 1.69 28 7.25 1.14 Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 95 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Côte d’Ivoire’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization* 5 8.60 1.95 36 6.72 1.80 16 7.38 .81 8 5.50 2.27 20 7.00 1.52 50 6.82 1.53 11 8.18 1.83 6 6.33 1.37 18 5.56 1.98 Design* 5 9.00 1.41 39 6.74 1.62 18 6.67 1.24 10 5.60 2.01 25 6.44 1.23 55 7.20 1.25 13 7.85 2.08 8 7.00 2.27 19 6.00 1.97 Implementation* 6 8.00 1.10 38 6.89 1.61 22 7.23 1.80 10 4.60 2.59 23 6.78 1.54 57 7.19 1.80 13 8.69 1.03 6 6.33 1.86 24 6.63 2.04 Evaluation* 5 7.60 .55 37 6.95 1.60 22 7.32 1.67 10 5.00 1.49 20 6.75 1.48 53 6.77 1.80 12 8.67 1.15 2 4.00 0.00 22 6.55 1.95 *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 5 4.20 1.79 37 4.24 1.95 26 4.38 2.42 9 4.56 1.67 16 4.88 1.20 41 4.20 1.55 11 2.18 1.25 4 2.50 .58 18 3.67 1.41 funds promptly* The World Bank Group effectively monitors and evaluates the projects 8 6.88 2.47 44 8.05 1.35 23 7.52 1.62 11 4.64 2.38 21 7.71 1.59 55 6.75 2.33 13 8.69 2.18 8 8.50 1.77 20 6.85 2.43 and programs it supports* The World Bank Group’s approvals and reviews are done in a timely 5 7.60 1.95 35 5.89 2.01 22 4.64 2.08 9 3.89 2.20 16 6.38 1.45 40 5.05 1.92 10 7.30 2.06 4 5.00 0.00 13 4.77 1.36 fashion* The World Bank Group’s “Safeguard 2 7.00 1.41 22 6.64 1.68 5 6.00 1.41 5 6.80 .84 15 6.67 1.35 26 6.04 1.40 10 5.20 2.66 6 6.67 2.73 8 4.50 2.39 Policy� requirements are reasonable The World Bank Group’s conditions 2 5.00 1.41 32 6.00 1.70 10 6.20 2.20 5 5.40 1.67 11 5.18 1.60 36 5.69 1.64 9 6.89 .93 2 4.00 0.00 17 4.65 1.90 on its lending are reasonable* The World Bank Group takes 2 7.50 .71 34 4.44 2.00 20 5.25 2.45 9 4.67 1.80 10 5.30 1.34 31 4.71 1.42 11 7.09 2.70 2 6.00 0.00 12 4.67 1.56 decisions quickly in Côte d’Ivoire* Working with the World Bank Group increases Côte d’Ivoire’s institutional 5 9.40 .89 39 7.13 2.30 18 8.06 1.39 9 5.22 2.49 18 7.39 1.24 55 7.36 1.77 12 8.67 1.61 7 7.57 2.15 24 6.67 1.81 capacity* The World Bank Group ensures consistency and continuity through 5 7.60 .55 21 6.67 2.44 8 6.88 .99 7 3.86 2.67 8 6.00 1.07 21 5.67 1.28 5 9.60 .89 2 4.00 0.00 6 4.83 2.71 staff changes* Where country systems are adequate, the World Bank Group 2 7.50 .71 23 7.48 1.73 11 5.73 .90 6 2.67 1.97 11 6.73 1.90 21 6.86 1.53 6 7.50 3.51 2 5.00 0.00 11 7.45 .82 makes appropriate use of them* The World Bank Group provides 5 8.00 .71 41 7.39 2.08 18 6.83 1.25 10 4.70 1.64 21 7.76 1.34 52 7.08 1.70 11 8.36 2.25 6 7.33 2.25 22 6.68 2.08 effective implementation support* *Significantly different between stakeholder groups 96 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Côte d’Ivoire?* (Select only ONE response) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other The World Bank Group takes too much risk in Côte d’Ivoire 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 9.7% The World Bank Group does not take enough risk in Côte 7.7% 12.0% 31.3% 9.1% 21.9% 12.9% 21.4% 33.3% 9.7% d’Ivoire The World Bank Group’s approach to risk is appropriate 53.8% 52.0% 18.8% 27.3% 21.9% 14.3% 50.0% 0.0% 16.1% Don't know 30.8% 28.0% 3.1% 63.6% 43.8% 40.0% 14.3% 33.3% 61.3% Prefer not to answer 7.7% 8.0% 34.4% 0.0% 12.5% 32.9% 14.3% 33.3% 3.2% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 8 7.50 2.07 25 4.68 1.22 10 4.40 2.59 9 5.33 1.80 6 5.83 1.17 24 4.08 1.38 4 4.50 2.52 1 6.00 8 4.13 1.73 staffed in Côte d’Ivoire?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Côte d’Ivoire Which of the following SHOULD the World Bank Group do to make itself of greater value in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Provide more adequate data/knowledge/statistics/figures on 91.7% 10.0% 7.4% 0.0% 23.3% 22.9% 42.9% 53.8% 27.3% Côte d’Ivoire’s economy* Collaborate more effectively with Government clients* 0.0% 20.0% 3.7% 27.3% 26.7% 5.7% 7.1% 0.0% 21.2% Offer more innovative financial products 8.3% 8.0% 3.7% 18.2% 0.0% 4.3% 0.0% 15.4% 0.0% Improve the competitiveness of its financing compared to 8.3% 18.0% 22.2% 0.0% 10.0% 5.7% 28.6% 0.0% 24.2% markets* Reach out more to groups outside of Government* 50.0% 34.0% 59.3% 63.6% 36.7% 74.3% 42.9% 30.8% 54.5% Improve the quality of its experts as related to Côte d’Ivoire’s 0.0% 12.0% 25.9% 9.1% 6.7% 2.9% 0.0% 30.8% 6.1% specific challenges* Offer more innovative knowledge services 0.0% 4.0% 0.0% 0.0% 6.7% 0.0% 0.0% 7.7% 3.0% Ensure greater selectivity in its work 0.0% 0.0% 3.7% 0.0% 0.0% 5.7% 0.0% 15.4% 0.0% Increase the level of capacity development in the country 25.0% 30.0% 11.1% 27.3% 46.7% 25.7% 21.4% 7.7% 21.2% Reduce the complexity of obtaining World Bank Group 8.3% 36.0% 29.6% 36.4% 10.0% 41.4% 28.6% 15.4% 27.3% financing Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Work faster* 0.0% 8.0% 18.5% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in Côte 0.0% 10.0% 7.4% 18.2% 16.7% 2.9% 21.4% 15.4% 6.1% d’Ivoire’s office Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% *Significantly different between stakeholder groups 97 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire (continued) When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Côte d’Ivoire?* (Select only ONE response) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Financial services 23.1% 44.0% 51.9% 36.4% 21.9% 22.9% 15.4% 0.0% 15.2% Knowledge products 23.1% 10.0% 11.1% 0.0% 25.0% 8.6% 30.8% 27.3% 12.1% None of the above 0.0% 6.0% 0.0% 0.0% 0.0% 11.4% 0.0% 0.0% 9.1% The combination is appropriate for Côte d’Ivoire 23.1% 34.0% 11.1% 45.5% 25.0% 40.0% 46.2% 36.4% 51.5% Don't know 30.8% 6.0% 25.9% 18.2% 28.1% 17.1% 7.7% 36.4% 12.1% *Significantly different between stakeholder groups Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Côte d’Ivoire? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Building social safety nets* 46.2% 12.2% 25.0% 0.0% 18.8% 26.8% 7.1% 0.0% 6.1% Strengthening public financial management* 15.4% 67.3% 34.4% 76.9% 68.8% 48.2% 85.7% 53.8% 48.5% Reducing violence* 0.0% 6.1% 21.9% 0.0% 0.0% 14.3% 7.1% 0.0% 15.2% Increasing access to justice systems 7.7% 14.3% 21.9% 0.0% 3.1% 5.4% 14.3% 15.4% 21.2% Strengthening security mechanisms 23.1% 12.2% 9.4% 0.0% 12.5% 19.6% 7.1% 0.0% 3.0% Strengthening conflict resolution mechanisms 0.0% 10.2% 9.4% 7.7% 12.5% 14.3% 0.0% 23.1% 21.2% Increasing access to basic services 30.8% 28.6% 18.8% 46.2% 43.8% 46.4% 50.0% 61.5% 42.4% Building capacity of state institutions* 38.5% 55.1% 21.9% 46.2% 62.5% 26.8% 42.9% 30.8% 18.2% Generating jobs* 76.9% 61.2% 75.0% 100.0% 21.9% 50.0% 64.3% 53.8% 60.6% Improving livelihoods* 0.0% 8.2% 3.1% 0.0% 0.0% 26.8% 0.0% 0.0% 6.1% Increasing cohesion* 23.1% 16.3% 28.1% 0.0% 0.0% 8.9% 0.0% 7.7% 0.0% Stimulating dialogue to promote peace and stability* 0.0% 6.1% 25.0% 23.1% 12.5% 12.5% 14.3% 38.5% 36.4% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Côte d’Ivoire? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Building social safety nets 11.1% 23.9% 0.0% 7.7% 23.3% 13.0% 7.1% 10.0% 19.2% Strengthening public financial management 0.0% 21.7% 17.2% 7.7% 23.3% 27.8% 0.0% 10.0% 15.4% Reducing violence 44.4% 28.3% 13.8% 23.1% 23.3% 18.5% 28.6% 40.0% 3.8% Increasing access to justice systems* 0.0% 13.0% 20.7% 53.8% 16.7% 22.2% 35.7% 10.0% 46.2% Strengthening security mechanisms* 0.0% 28.3% 41.4% 0.0% 6.7% 25.9% 50.0% 40.0% 23.1% Strengthening conflict resolution mechanisms* 33.3% 39.1% 20.7% 15.4% 36.7% 11.1% 21.4% 10.0% 19.2% Increasing access to basic services* 0.0% 37.0% 10.3% 38.5% 3.3% 31.5% 50.0% 20.0% 34.6% Building capacity of state institutions* 0.0% 26.1% 20.7% 0.0% 26.7% 25.9% 7.1% 50.0% 7.7% Generating jobs* 55.6% 23.9% 10.3% 53.8% 46.7% 33.3% 14.3% 0.0% 34.6% Improving livelihoods* 0.0% 15.2% 44.8% 30.8% 6.7% 25.9% 14.3% 0.0% 38.5% Increasing cohesion* 66.7% 8.7% 6.9% 46.2% 16.7% 22.2% 0.0% 0.0% 0.0% Stimulating dialogue to promote peace and stability* 55.6% 26.1% 62.1% 23.1% 33.3% 33.3% 57.1% 50.0% 23.1% *Significantly different between stakeholder groups 98 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Local newspapers* 58.3% 65.2% 34.4% 53.8% 50.0% 37.3% 50.0% 61.5% 86.7% International newspapers* 25.0% 0.0% 18.8% 7.7% 21.9% 7.5% 0.0% 0.0% 3.3% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 7.5% 0.0% 0.0% 10.0% International radio* 41.7% 4.3% 0.0% 23.1% 9.4% 17.9% 0.0% 23.1% 0.0% Local television* 33.3% 32.6% 25.0% 7.7% 18.8% 41.8% 50.0% 15.4% 16.7% International television 0.0% 26.1% 43.8% 15.4% 15.6% 23.9% 21.4% 30.8% 33.3% Periodicals* 0.0% 0.0% 6.3% 15.4% 18.8% 7.5% 7.1% 23.1% 16.7% Internet* 33.3% 60.9% 56.3% 61.5% 53.1% 55.2% 71.4% 38.5% 23.3% Social media 8.3% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones* 0.0% 4.3% 15.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% Other* 0.0% 2.2% 0.0% 15.4% 0.0% 0.0% 0.0% 7.7% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses Combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Blogs* 0.0% 0.0% 3.1% 0.0% 6.3% 0.0% 0.0% 15.4% 0.0% Direct contact with World Bank Group* 7.7% 36.2% 56.3% 61.5% 6.3% 47.1% 42.9% 15.4% 6.5% e-Newsletters* 23.1% 53.2% 18.8% 30.8% 78.1% 52.9% 42.9% 61.5% 22.6% Instant messaging* 0.0% 12.8% 3.1% 0.0% 6.3% 0.0% 0.0% 0.0% 9.7% World Bank Group’s seminars/workshops/conferences 46.2% 36.2% 62.5% 23.1% 31.3% 48.6% 71.4% 46.2% 45.2% World Bank Group’s publications and other written 53.8% 31.9% 21.9% 46.2% 31.3% 18.6% 28.6% 23.1% 58.1% materials* Mobile phones 7.7% 0.0% 6.3% 0.0% 0.0% 4.3% 0.0% 0.0% 6.5% Social media* 7.7% 10.6% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% World Bank Group’s website 53.8% 19.1% 28.1% 38.5% 34.4% 22.9% 0.0% 38.5% 25.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 6.5% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ Office of Ministerial Dep/ ontractor on Bank Multilateral Financial Sector/ Academia/ Research Percentage of Respondents Parliamentarian Implementation Agency project Agency Private Bank CSO Media Institute/ Think Tank Other Yes 0.0% 6.4% 3.2% 0.0% 3.1% 4.6% 14.3% 0.0% 0.0% No 100.0% 93.6% 96.8% 100.0% 96.9% 95.4% 85.7% 100.0% 100.0% Have you requested information from the World Bank Group on its activities in the past year?* Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ Office of Ministerial Dep/ ontractor on Bank Multilateral Financial Sector/ Academia/ Research Percentage of Respondents Parliamentarian Implementation Agency project Agency Private Bank CSO Media Institute/ Think Tank Other Yes 33.3% 2.2% 23.3% 30.8% 0.0% 11.8% 61.5% 0.0% 3.2% No 66.7% 97.8% 76.7% 69.2% 100.0% 88.2% 38.5% 100.0% 96.8% *Significantly different between stakeholder groups 99 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain this information?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 40.0% 75.0% 0.0% 85.7% 100.0% 0.0% 100.0% No 0.0% 0.0% 60.0% 25.0% 0.0% 14.3% 0.0% 100.0% 0.0% *Significantly different between stakeholder groups Do you have access to the Internet?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Yes 100.0% 97.9% 100.0% 84.6% 93.8% 100.0% 100.0% 100.0% 100.0% No 0.0% 2.1% 0.0% 15.4% 6.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Yes 30.8% 44.4% 36.7% 69.2% 56.3% 45.7% 71.4% 36.4% 30.0% No 69.2% 55.6% 63.3% 30.8% 43.8% 54.3% 28.6% 63.6% 70.0% Which do you primarily use? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other The World Bank Group’s country website 55.6% 58.3% 40.9% 55.6% 47.6% 50.0% 54.5% 66.7% 58.8% The World Bank Group’s main website 44.4% 41.7% 59.1% 44.4% 52.4% 50.0% 45.5% 33.3% 41.2% Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other High speed 60.0% 94.6% 81.5% 100.0% 100.0% 98.3% 100.0% 100.0% 94.4% Dial-up 40.0% 5.4% 18.5% 0.0% 0.0% 1.7% 0.0% 0.0% 5.6% *Significantly different between stakeholder groups 100 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 8 7.63 2.33 42 4.10 2.69 20 5.35 3.01 11 3.27 3.00 27 3.44 2.68 61 4.51 2.99 12 8.42 2.64 7 2.71 1.80 15 5.00 3.32 years ago* I find the World Bank Group’s 7 5.43 1.13 24 6.17 1.86 12 6.08 1.00 9 4.56 2.88 21 5.38 1.72 33 7.70 1.59 8 9.38 1.19 2 4.00 0.00 14 7.29 2.16 websites easy to navigate* I find the information on the World 8 7.75 2.38 21 7.90 1.04 12 6.83 .94 9 4.33 2.87 19 6.95 .85 33 7.79 1.63 8 9.63 .74 4 6.00 0.00 16 7.31 1.66 Bank Group’s websites useful* The World Bank Group’s social media channels are valuable 5 5.40 1.95 24 6.92 2.08 11 5.91 1.76 6 3.33 2.66 5 7.20 2.05 22 6.95 2.17 4 9.00 2.00 4 5.00 2.31 6 4.83 3.19 sources of information about the institution* When I need information from the World Bank Group I know how to find 9 6.33 2.69 30 6.00 3.03 21 4.57 2.68 10 4.00 2.16 27 5.70 .78 55 4.31 2.47 12 9.08 2.57 6 7.00 4.65 14 7.21 3.21 it* The World Bank Group is responsive to my information requests and 8 5.50 1.41 22 7.36 1.65 13 5.38 3.23 11 5.00 .77 10 6.10 1.20 40 5.83 1.84 12 8.83 2.66 2 10.00 0.00 10 6.30 3.33 inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Yes 7.7% 37.5% 50.0% 38.5% 12.5% 12.3% 50.0% 7.7% 28.6% No 92.3% 62.5% 50.0% 61.5% 87.5% 87.7% 50.0% 92.3% 71.4% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Côte d’Ivoire? (Select all that apply) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD/IDA)* 44.4% 37.8% 50.0% 61.5% 20.0% 13.8% 50.0% 0.0% 20.0% The International Finance Corporation (IFC)* 0.0% 11.1% 3.1% 0.0% 16.7% 0.0% 42.9% 0.0% 20.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% None* 55.6% 60.0% 46.9% 38.5% 73.3% 86.2% 50.0% 100.0% 80.0% *Significantly different between stakeholder groups 101 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Parliamentarian Implementation Agency Bank project Agency Private Bank CSO Media Think Tank Other Observer* 66.7% 42.9% 38.7% 30.8% 64.3% 32.3% 46.2% 66.7% 25.8% Use World Bank Group reports/data 25.0% 7.1% 9.7% 38.5% 32.1% 22.6% 7.7% 33.3% 16.1% Engage in World Bank Group related/sponsored 25.0% 35.7% 16.1% 15.4% 35.7% 19.4% 7.7% 0.0% 19.4% events/activities Collaborate as part of my professional duties* 33.3% 64.3% 77.4% 46.2% 7.1% 40.3% 69.2% 55.6% 38.7% Use World Bank Group website for information, data, 8.3% 11.9% 0.0% 46.2% 28.6% 41.9% 46.2% 22.2% 25.8% research, etc.* *Significantly different between stakeholder groups 102 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Côte d’Ivoire In general would you say that Côte d’Ivoire is headed in ...? Percentage of Respondents North South Central West East The right direction 100.0% 79.1% 90.5% 73.8% 100.0% The wrong direction 0.0% 3.8% 0.0% 0.0% 0.0% Not sure 0.0% 17.1% 9.5% 26.2% 0.0% Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important development priorities in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents (Responses Combined) North South Central West East Social protection 0.0% 6.3% 15.8% 9.5% 0.0% Transport* 43.5% 11.3% 10.5% 16.7% 57.1% Security/stabilization/reconstruction/ reconciliation 52.2% 50.0% 63.2% 38.1% 71.4% Public sector governance/ reform* 17.4% 45.0% 21.1% 28.6% 28.6% Global/regional integration 0.0% 0.6% 0.0% 0.0% 0.0% Gender equity 0.0% 1.9% 0.0% 0.0% 0.0% Domestic private sector development 8.7% 11.3% 15.8% 2.4% 0.0% Foreign direct investment* 0.0% 0.0% 0.0% 7.1% 0.0% Water and sanitation* 0.0% 3.8% 5.3% 4.8% 42.9% Energy 0.0% 1.3% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 1.9% 0.0% 0.0% 0.0% Job creation/employment 47.8% 33.1% 15.8% 19.0% 14.3% Land and rural development* 4.3% 4.4% 0.0% 26.2% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 2.5% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 8.8% 0.0% 11.9% 0.0% Health 0.0% 17.5% 31.6% 21.4% 28.6% Education 21.7% 21.3% 21.1% 26.2% 42.9% Poverty reduction* 34.8% 40.6% 31.6% 9.5% 0.0% Food security 13.0% 3.8% 0.0% 0.0% 0.0% Social cohesion 8.7% 8.1% 5.3% 19.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 26.1% 1.9% 0.0% 14.3% 14.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 13.0% 1.3% 0.0% 7.1% 0.0% Economic growth 0.0% 5.0% 0.0% 11.9% 0.0% Law and justice* 0.0% 4.4% 36.8% 11.9% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 1.3% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.9% 0.0% 4.8% 0.0% Anti-corruption and anti-racketeering* 4.3% 5.0% 26.3% 9.5% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 4.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between locations 103 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents (Responses Combined) North South Central West East Water and sanitation 4.2% 6.6% 4.8% 4.8% 0.0% Equality of opportunity 20.8% 21.7% 19.0% 19.0% 0.0% Economic growth 16.7% 30.7% 33.3% 14.3% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration* 0.0% 1.8% 14.3% 0.0% 0.0% Gender equity 0.0% 3.6% 0.0% 0.0% 0.0% Land and rural development* 12.5% 11.4% 9.5% 11.9% 57.1% Urban development* 0.0% 2.4% 0.0% 0.0% 42.9% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 2.4% 0.0% 0.0% 0.0% Social protection* 0.0% 10.2% 19.0% 0.0% 0.0% Law and justice 4.2% 1.8% 0.0% 9.5% 0.0% Transport* 0.0% 6.6% 14.3% 21.4% 0.0% Crime and violence 0.0% 1.8% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.6% 0.0% 4.8% 0.0% Security/stabilization/reconstruction/reconciliation* 37.5% 15.1% 28.6% 4.8% 0.0% Anti-corruption and anti-racketeering 8.3% 10.8% 19.0% 9.5% 0.0% Domestic private sector development* 0.0% 20.5% 57.1% 16.7% 14.3% Foreign direct investment* 0.0% 1.8% 0.0% 7.1% 28.6% Energy 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 12.5% 15.1% 4.8% 26.2% 0.0% Social cohesion 0.0% 1.8% 0.0% 0.0% 0.0% Education* 0.0% 23.5% 14.3% 31.0% 0.0% Natural resource management 4.2% 3.6% 0.0% 0.0% 0.0% Environmental sustainability* 0.0% 0.0% 0.0% 9.5% 0.0% Health 29.2% 15.7% 0.0% 14.3% 0.0% Agricultural development* 50.0% 19.3% 9.5% 40.5% 85.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 75.0% 55.4% 52.4% 42.9% 57.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.6% 0.0% 0.0% 0.0% Food security 8.3% 13.3% 0.0% 11.9% 14.3% *Significantly different between locations 104 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents (Responses Combined) North South Central West East Energy 4.2% 13.3% 0.0% 2.4% 0.0% Gender equity 0.0% 1.8% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 3.6% 5.3% 14.3% 0.0% Global/regional integration 8.3% 1.8% 0.0% 0.0% 0.0% Social protection* 0.0% 0.0% 15.8% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption and anti-racketeering* 16.7% 30.1% 47.4% 40.5% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Land and rural development 0.0% 4.8% 0.0% 2.4% 0.0% Foreign direct investment* 0.0% 23.5% 21.1% 9.5% 28.6% Urban development 0.0% 4.8% 0.0% 4.8% 0.0% Water and sanitation 0.0% 3.0% 0.0% 0.0% 0.0% Trade and exports 12.5% 22.9% 10.5% 19.0% 14.3% Information and communications technology 0.0% 3.6% 0.0% 0.0% 0.0% Regulatory framework 8.3% 12.0% 15.8% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion* 12.5% 0.0% 0.0% 4.8% 0.0% Public sector governance/ reform* 20.8% 36.7% 15.8% 50.0% 42.9% Domestic private sector development* 29.2% 41.0% 15.8% 21.4% 57.1% Job creation/employment* 25.0% 15.7% 52.6% 38.1% 42.9% Agricultural development* 33.3% 19.3% 10.5% 45.2% 28.6% Food security* 12.5% 0.6% 0.0% 0.0% 0.0% Transport* 33.3% 9.6% 10.5% 0.0% 28.6% Security/stabilization/reconstruction/reconciliation 25.0% 19.9% 21.1% 9.5% 28.6% Education* 8.3% 0.6% 0.0% 14.3% 0.0% Natural resource management 8.3% 15.1% 10.5% 7.1% 28.6% Environmental sustainability 0.0% 2.4% 0.0% 0.0% 0.0% Health* 8.3% 0.6% 0.0% 0.0% 0.0% Law and justice* 0.0% 4.8% 21.1% 2.4% 0.0% Local governance and institutions* 20.8% 1.8% 10.5% 0.0% 0.0% Crime and violence* 4.2% 0.0% 0.0% 0.0% 0.0% Financial markets 8.3% 4.2% 15.8% 9.5% 0.0% *Significantly different between locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Better employment opportunities for young people* 63.2% 31.8% 36.8% 7.7% 20.0% Better employment opportunities for women* 0.0% 3.9% 0.0% 17.9% 0.0% Greater access to micro-finance for the poor* 15.8% 10.4% 57.9% 35.9% 0.0% Greater voice and participation for citizens to help ensure 0.0% 6.5% 0.0% 17.9% 0.0% greater accountability* Greater access to health and nutrition for citizens* 52.6% 27.3% 26.3% 15.4% 60.0% Better entrepreneurial opportunities 15.8% 26.0% 31.6% 5.1% 20.0% A growing middle class 0.0% 11.7% 0.0% 17.9% 0.0% Better opportunity for the poor who live in rural areas 21.1% 8.4% 0.0% 12.8% 20.0% Better opportunity for the poor who live in urban areas 15.8% 6.5% 15.8% 0.0% 0.0% Consistent economic growth 5.3% 11.7% 10.5% 12.8% 0.0% More reliable social safety net 0.0% 11.7% 0.0% 10.3% 0.0% Greater equity of fiscal policy 0.0% 2.6% 0.0% 0.0% 0.0% Education and training that better ensure job opportunity 10.5% 31.2% 15.8% 35.9% 20.0% Better quality public services* 0.0% 8.4% 5.3% 10.3% 60.0% Other 0.0% 1.9% 0.0% 0.0% 0.0% *Significantly different between locations 105 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which bes t repres ents your geographic location? North South Central Wes t Eas t N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in Côte 24 7.21 2.40 164 5.38 2.20 22 6.00 2.64 42 5.26 2.48 7 6.29 2.56 d’Ivoire?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 23 7.52 2.11 128 6.48 1.92 18 7.33 1.33 38 6.26 1.84 7 6.71 2.36 effectiveness in Côte d’Ivoire.* (1-Not effective at all, 10-Very effective) *Significantly different between locations Which bes t repres ents your geographic location? North South Central Wes t Eas t N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Côte d’Ivoire s olve its 17 7.94 2.11 121 7.14 2.06 13 7.31 1.75 30 6.50 1.85 4 9.25 1.50 m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents (Responses Combined) North South Central West East Social protection 0.0% 7.8% 0.0% 0.0% 0.0% Security/stabilization/reconstruction/reconciliation* 37.5% 23.5% 28.6% 23.8% 71.4% Public sector governance/ reform* 4.2% 39.8% 14.3% 26.2% 71.4% Transport 25.0% 13.9% 23.8% 19.0% 14.3% Poverty reduction 50.0% 37.3% 28.6% 19.0% 57.1% Global/regional integration 0.0% 3.0% 0.0% 0.0% 0.0% Gender equity 0.0% 3.0% 0.0% 0.0% 0.0% Crime and violence* 0.0% 0.0% 0.0% 4.8% 0.0% Land and rural development 8.3% 6.6% 4.8% 11.9% 0.0% Domestic private sector development* 4.2% 22.9% 14.3% 2.4% 14.3% Foreign direct investment* 0.0% 1.2% 0.0% 0.0% 28.6% Water and sanitation* 8.3% 0.6% 9.5% 4.8% 0.0% Energy 0.0% 4.8% 0.0% 0.0% 0.0% Social cohesion 8.3% 3.6% 4.8% 9.5% 0.0% Job creation/employment* 41.7% 27.1% 61.9% 23.8% 0.0% Financial markets 0.0% 4.2% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 4.8% 0.0% 0.0% 0.0% Equality of opportunity* 4.2% 0.0% 4.8% 11.9% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Health* 50.0% 25.3% 38.1% 38.1% 0.0% Education 25.0% 33.1% 33.3% 26.2% 14.3% Food security 8.3% 8.4% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 12.5% 4.2% 4.8% 26.2% 0.0% Trade and exports 0.0% 1.2% 0.0% 0.0% 0.0% Economic growth* 0.0% 3.0% 0.0% 21.4% 0.0% Law and justice* 0.0% 0.0% 19.0% 7.1% 0.0% Local governance and institutions 0.0% 3.6% 0.0% 11.9% 0.0% Regulatory framework 0.0% 1.8% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 3.0% 4.8% 7.1% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption and anti-racketeering 12.5% 8.4% 4.8% 0.0% 28.6% Disaster management 0.0% 0.6% 0.0% 0.0% 0.0% *Significantly different between locations 106 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Côte d’Ivoire? Greatest Value Percentage of Respondents North South Central West East Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% Data* 11.1% 0.6% 0.0% 0.0% 0.0% Policy advice, studies, analyses 22.2% 19.9% 4.5% 27.0% 42.9% Financial resources 38.9% 40.4% 45.5% 35.1% 0.0% Capacity development 0.0% 9.9% 0.0% 18.9% 0.0% Technical assistance 0.0% 7.5% 0.0% 0.0% 0.0% Mobilizing third party financial resources 11.1% 13.7% 18.2% 5.4% 14.3% Donor coordination 0.0% 0.0% 0.0% 2.7% 0.0% Linkage to non-Bank expertise* 0.0% 0.0% 4.5% 0.0% 0.0% Strategy formulation* 16.7% 8.1% 27.3% 10.8% 42.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between locations nd 2 Greatest Value Percentage of Respondents North South Central West East Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% Data 0.0% 5.6% 0.0% 0.0% 0.0% Policy advice, studies, analyses 20.0% 24.7% 27.3% 24.3% 14.3% Financial resources 0.0% 19.1% 27.3% 13.5% 0.0% Capacity development* 0.0% 19.1% 27.3% 0.0% 0.0% Technical assistance* 46.7% 7.4% 13.6% 27.0% 0.0% Mobilizing third party financial resources* 6.7% 8.0% 0.0% 27.0% 42.9% Donor coordination 0.0% 2.5% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 1.2% 0.0% 0.0% 0.0% Strategy formulation* 26.7% 11.1% 4.5% 8.1% 42.9% Other 0.0% 1.2% 0.0% 0.0% 0.0% *Significantly different between locations How effectively do the World Bank Group’s activities below support Côte d’Ivoire’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? North South Central Wes t Eas t N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 6 5.67 1.37 76 6.26 1.82 12 6.58 .79 18 5.22 1.11 2 6.00 0.00 Data 10 7.50 .97 110 7.44 1.57 8 7.13 1.13 24 6.79 .59 Policy advice, s tudies , analys es 13 7.54 1.85 118 7.77 1.59 12 8.33 .65 33 7.48 .94 2 9.50 .71 Financial res ources * 16 8.38 1.26 126 7.83 1.41 21 8.71 .78 34 8.32 1.22 6 8.17 1.72 Technical as s is tance* 12 8.17 1.34 111 7.64 1.46 12 8.58 .51 30 7.33 1.09 Mobilizing third party financial 19 8.32 1.63 98 7.47 1.50 17 8.41 .94 26 7.00 .80 4 7.50 1.91 res ources * Donor coordination 11 6.55 1.44 81 6.64 2.05 14 8.00 .96 18 6.72 1.53 2 5.00 0.00 Linkage to non-Bank expertis e 9 6.00 1.32 75 6.43 1.73 12 6.58 1.88 17 6.59 1.91 1 9.00 Strategy form ulation 10 8.20 1.69 109 7.72 1.44 14 8.57 .85 25 7.40 1.19 6 8.67 2.07 *Significantly different between locations The World Bank Group can provide capacity building support in a number of ways in Côte d’Ivoire. To what degree would Côte d’Ivoire benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? North South Central Wes t Eas t N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and 21 7.71 2.67 154 8.17 2.10 22 8.36 1.65 36 7.78 1.42 3 9.33 .58 participate in developm ent efforts The public s ector, related to im plem entation of s pecific 18 8.22 1.48 152 8.34 1.66 20 8.30 1.08 39 7.72 1.38 2 8.50 2.12 developm ent projects on the ground The public s ector, related to changing 8 5.50 1.20 138 6.93 2.13 16 6.56 2.00 34 7.24 1.37 1 5.00 ins titutions The private s ector, related to 13 6.08 1.85 138 7.60 1.74 21 7.33 2.27 34 6.65 1.39 3 7.00 1.73 ins titutional and policy change* The legis lative branch, to help them m ore effectively debate and cons ider 8 6.75 2.43 154 7.59 2.02 18 7.94 1.55 34 7.56 1.83 6 9.17 .98 developm ent program s *Significantly different between locations 107 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation* 19 7.63 1.57 85 7.51 1.66 11 8.73 1.01 29 7.69 1.31 5 9.80 .45 Citizen engagement* 8 4.75 1.04 78 5.62 2.03 7 6.14 1.21 21 6.86 1.77 3 3.00 0.00 Policy design* 9 8.44 1.33 88 7.07 1.87 8 8.00 1.77 19 7.47 1.12 3 9.00 0.00 *Significantly different between locations When thinking about how to improve capacity building in Côte d’Ivoire to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 9 8.56 1.81 128 8.29 2.07 13 8.31 1.11 33 8.70 .92 1 10.00 Citizen engagement 11 8.27 2.15 120 8.20 1.93 16 8.88 1.02 32 8.03 .97 3 10.00 0.00 Policy design 9 8.56 1.24 115 8.23 1.88 13 8.62 1.45 27 8.74 1.26 1 10.00 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Staff too inaccessible* 20.8% 18.1% 45.0% 19.0% 0.0% Not exploring alternative policy options 0.0% 3.6% 0.0% 9.5% 0.0% Not adequately sensitive to political/social realities in Côte 4.2% 10.8% 0.0% 16.7% 0.0% d’Ivoire Not enough public disclosure of its work* 25.0% 30.1% 25.0% 7.1% 42.9% Arrogant in its approach 0.0% 4.8% 15.0% 0.0% 0.0% Not aligned with country priorities 8.3% 7.8% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 54.2% 21.1% 15.0% 42.9% 14.3% Not willing to honestly criticize policies and reform efforts in the 4.2% 6.0% 5.0% 0.0% 0.0% country Too influenced by developed countries 8.3% 24.7% 25.0% 14.3% 14.3% Imposing technocratic solutions without regard to political 0.0% 6.0% 5.0% 14.3% 0.0% realities World Bank Group’s processes too slow* 4.2% 7.2% 10.0% 26.2% 0.0% Too bureaucratic in its operational policies and procedures* 4.2% 9.0% 0.0% 14.3% 42.9% Not aligned with other donors’ work 0.0% 2.4% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 12.5% 23.5% 25.0% 16.7% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to practical 0.0% 1.2% 0.0% 0.0% 0.0% problem solving Not focused enough on issues that are unique to post-conflict 0.0% 6.0% 5.0% 9.5% 0.0% countries Inadequate number of World Bank Group staff members 8.3% 4.2% 5.0% 0.0% 0.0% located in the country Other* 0.0% 0.0% 0.0% 0.0% 42.9% Don’t know* 20.8% 4.8% 0.0% 0.0% 0.0% *Significantly different between locations 108 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Capacity development* 0.0% 19.6% 35.0% 16.7% 0.0% Policy based lending / budget support to the Government* 65.2% 38.7% 60.0% 35.7% 0.0% Knowledge products/services 0.0% 4.9% 0.0% 2.4% 0.0% Investment lending 65.2% 50.9% 35.0% 52.4% 28.6% Technical assistance 17.4% 28.8% 20.0% 21.4% 42.9% Trust Fund management 0.0% 0.0% 0.0% 0.0% 0.0% Co-financing arrangements 4.3% 7.4% 5.0% 9.5% 28.6% Sector-wide approaches 26.1% 18.4% 0.0% 11.9% 14.3% Emergency Recovery lending* 13.0% 12.9% 25.0% 38.1% 42.9% Other* 0.0% 0.0% 0.0% 0.0% 42.9% Don’t know 0.0% 7.4% 0.0% 2.4% 0.0% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Academia/think tanks/research institutes 16.7% 24.7% 28.6% 14.3% 28.6% Donor community* 0.0% 6.0% 0.0% 16.7% 0.0% Media 16.7% 12.7% 9.5% 2.4% 0.0% NGOs 33.3% 22.3% 33.3% 38.1% 14.3% Local Government* 62.5% 31.9% 38.1% 47.6% 71.4% Private sector* 16.7% 42.2% 28.6% 4.8% 28.6% Parliament 4.2% 6.6% 0.0% 0.0% 0.0% Community Based Organizations 12.5% 15.7% 19.0% 19.0% 42.9% Beneficiaries 25.0% 18.1% 28.6% 11.9% 14.3% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% Faith based organizations* 0.0% 0.0% 0.0% 4.8% 0.0% UN and regional peace keeping forces 0.0% 0.6% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.6% 0.0% 0.0% 0.0% UN agencies* 0.0% 5.4% 0.0% 16.7% 0.0% Regional organizations 0.0% 9.6% 4.8% 0.0% 0.0% Other 0.0% 1.8% 0.0% 0.0% 0.0% Don’t know* 0.0% 0.0% 0.0% 9.5% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? North South Central Wes t Eas t N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 23 8.65 1.27 149 7.61 1.79 21 8.24 1.41 39 7.44 1.65 7 8.14 2.19 Côte d’Ivoire* The World Bank Group’s work is aligned with what I cons ider the 13 7.31 2.18 146 6.19 2.18 18 7.44 1.50 30 5.43 1.74 7 6.57 2.51 developm ent priorities for Côte d’Ivoire* The World Bank Group s upports program s and s trategies that are 15 7.13 2.45 141 7.05 2.04 16 8.38 1.31 40 6.65 1.87 4 10.00 0.00 realis tic for Côte d’Ivoire* The World Bank Group treats clients and s takeholders in Côte d’Ivoire with 8 7.88 1.46 109 7.15 2.50 8 7.75 1.67 25 7.16 2.12 4 8.50 1.00 res pect *Significantly different between locations 109 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Côte d’Ivoire in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 12 6.25 1.06 90 6.62 2.18 10 6.40 1.71 27 5.96 1.45 1 10.00 Flexibility (in terms of the institution’s 9 6.56 1.51 81 6.05 1.80 10 6.30 1.89 27 5.48 1.55 2 5.50 2.12 products and services) Flexibility (in terms of changing country 11 6.36 1.21 90 6.14 1.80 10 7.20 1.23 27 6.48 1.63 2 8.00 1.41 circumstances) Being inclusive 9 6.11 1.05 79 6.28 2.28 9 6.44 1.88 15 6.87 1.06 1 8.00 Openness* 16 6.88 1.89 114 6.54 2.03 13 5.15 2.58 27 5.44 2.26 1 10.00 Staff accessibility* 11 5.00 2.65 125 5.75 2.47 15 4.00 2.24 37 3.89 2.17 2 7.00 0.00 Straightforwardness and honesty 10 7.60 1.26 98 7.23 1.77 12 7.42 1.78 27 7.00 1.73 1 10.00 Ease of access to the people at the World Bank Group who are making 12 5.08 2.11 105 5.57 2.49 14 4.07 1.86 35 4.11 2.47 1 9.00 decisions important to my work* Collaboration with groups outside of 13 6.31 1.25 109 5.98 2.34 11 5.00 1.95 33 6.55 1.23 2 6.50 2.12 the Government Collaboration with the Government 15 8.40 .74 134 8.12 1.41 16 8.81 .98 33 8.36 1.27 3 7.33 2.31 Collaboration with other donors 5 8.00 1.00 76 6.95 2.14 9 8.33 .71 11 8.00 1.10 2 5.00 0.00 The speed in which it gets things 12 7.33 .49 105 6.27 2.06 10 6.10 .99 33 6.03 2.36 3 6.00 3.46 accomplished on the ground Being a long-term partner* 16 8.44 1.26 127 7.94 1.75 13 8.85 .99 34 7.29 1.99 4 7.25 2.63 *Significantly different between locations To be more effective development partner in Côte d’Ivoire, do you believe that the World Bank Group should have… ?* Percentage of Respondents North South Central West East More local presence 100.0% 70.3% 66.7% 97.5% 71.4% The current level of local presence is adequate 0.0% 18.2% 11.1% 2.5% 0.0% Less local presence 0.0% 1.2% 0.0% 0.0% 0.0% Don't know 0.0% 10.3% 22.2% 0.0% 28.6% *Significantly different between locations When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East The World Bank Group does not do adequate follow 31.8% 16.5% 38.1% 18.4% 0.0% through/follow-up There is not an adequate level of citizen/civil society 50.0% 61.6% 71.4% 50.0% 83.3% participation The World Bank Group is not sensitive enough to political/social 0.0% 20.7% 9.5% 21.1% 50.0% realities on the ground* Lack of/inadequate levels of capacity in Government 9.1% 18.3% 0.0% 13.2% 0.0% Poor donor coordination 0.0% 7.3% 19.0% 13.2% 0.0% The World Bank Group works too slowly 9.1% 21.3% 14.3% 7.9% 33.3% The Government works inefficiently 4.5% 10.4% 0.0% 5.3% 0.0% Political pressures and obstacles 40.9% 29.3% 23.8% 28.9% 66.7% Reforms are not well thought out in light of country challenges* 9.1% 17.7% 4.8% 44.7% 0.0% Ongoing conflict and instability 54.5% 28.0% 42.9% 28.9% 16.7% Inadequate funding 18.2% 30.5% 33.3% 21.1% 50.0% Other 0.0% 1.8% 0.0% 0.0% 0.0% *Significantly different between locations 110 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not important at all, 10-Very important) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption and anti-racketeering 20 8.40 1.64 152 8.38 1.93 21 9.14 1.35 37 8.49 1.39 3 9.67 .58 Information and communications 17 7.88 1.80 139 7.46 1.98 21 8.14 1.93 37 7.65 1.98 3 6.33 .58 technology Transport 15 8.27 2.58 147 8.75 1.27 21 9.14 .79 37 8.73 .93 7 9.71 .76 Crime and violence* 15 8.40 1.55 137 7.42 2.48 20 9.05 .94 37 7.54 2.01 6 8.50 1.97 Regional conflict and tensions* 16 7.19 1.91 126 7.11 2.53 20 8.85 1.31 35 6.17 2.23 4 7.75 .50 Law and justice* 13 6.54 3.13 144 8.10 2.07 21 8.67 1.59 37 7.00 2.75 6 7.67 .52 Urban development* 16 7.56 1.26 140 7.99 1.59 19 8.74 1.76 37 7.27 1.77 6 8.83 1.47 Environmental sustainability 15 7.53 1.85 142 7.75 1.81 20 7.85 1.53 35 7.40 1.58 6 8.17 1.72 Regulatory framework* 8 6.88 2.10 136 7.65 1.84 19 7.68 1.20 35 5.89 2.48 6 5.33 2.58 Communicable/non-communicable 11 7.64 2.38 131 7.13 2.35 20 8.75 .79 37 7.84 1.88 6 9.33 .52 diseases* Poverty reduction 20 8.75 1.62 146 9.09 1.21 21 9.52 .75 37 9.11 .94 4 10.00 0.00 Gender equity 16 6.69 2.36 131 7.15 2.18 21 7.62 1.63 37 7.57 1.68 6 6.83 1.83 Domestic private sector development* 14 7.00 1.57 144 8.49 1.65 21 8.43 1.36 37 7.46 1.91 5 8.60 .55 Foreign direct investment 11 7.55 1.51 132 7.64 1.97 20 8.15 1.27 34 6.85 2.16 4 8.50 1.00 Local governance and institutions* 17 6.94 1.98 152 8.14 1.44 21 7.81 1.99 37 7.38 1.82 4 10.00 0.00 Water and sanitation* 16 9.31 .95 146 8.34 1.53 21 8.81 1.17 32 8.28 1.75 4 10.00 0.00 Trade and exports 15 7.93 2.28 129 7.22 2.14 20 7.45 1.39 37 6.89 2.32 6 6.67 1.51 Economic growth* 15 8.07 1.87 146 8.77 1.20 21 8.57 .93 34 8.00 2.04 6 8.33 2.58 Energy* 15 9.07 1.16 144 8.56 1.56 21 8.57 1.36 37 8.03 1.24 7 9.71 .76 Disaster management 9 7.33 2.78 141 6.51 2.38 21 7.86 1.74 37 7.35 1.83 6 6.83 2.40 Public sector governance/ reform* 18 8.33 1.53 156 8.79 1.54 21 8.90 1.14 37 7.38 2.55 6 8.50 1.97 Job creation/employment* 19 9.26 1.05 153 9.13 1.34 21 9.62 .74 37 8.59 1.19 6 9.50 .55 Social cohesion* 13 8.85 1.68 141 7.48 2.35 20 9.00 1.17 33 7.15 2.82 6 6.67 3.61 Financial markets* 14 8.29 1.82 137 7.51 1.93 19 8.47 1.12 35 7.17 1.67 6 8.83 .98 Equality of opportunity 15 7.67 1.95 147 7.86 2.06 20 7.50 1.73 37 8.00 2.01 4 8.50 1.00 Health 22 9.09 .92 151 8.70 1.60 21 9.10 .77 37 9.05 .94 6 9.50 .55 Land and rural development 17 8.00 1.73 152 8.29 1.51 20 9.15 .81 35 8.20 1.11 6 7.67 2.07 Global/regional integration 12 6.67 2.39 133 7.16 2.13 19 7.95 1.72 31 6.65 1.52 6 6.67 1.51 Food security 15 8.67 1.59 145 8.12 2.18 20 8.40 1.35 37 8.54 1.73 6 8.17 1.72 Education 19 8.84 1.26 149 8.65 1.82 21 9.00 1.22 37 9.11 .99 7 9.14 1.07 Security/stabilization/reconstruction/re 16 8.31 1.14 144 8.06 2.19 20 9.05 1.32 31 7.87 1.48 6 7.67 2.07 conciliation Social protection 15 6.93 1.94 138 6.92 2.34 20 8.35 .93 33 6.85 1.72 4 8.00 0.00 Climate change 14 7.71 2.61 144 6.87 1.98 19 6.53 1.78 35 7.57 1.65 7 7.29 .95 Agricultural development 15 8.93 1.22 150 8.63 1.22 21 9.19 .87 37 8.97 .93 7 8.00 1.63 Natural resource management 16 8.06 2.24 145 8.26 2.03 21 8.38 1.32 35 8.57 1.54 7 7.57 1.90 *Significantly different between locations 111 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption and anti-racketeering 8 6.38 1.06 69 5.71 2.53 11 6.09 1.70 15 4.67 2.47 3 9.00 0.00 Information and communications 4 6.50 .58 41 6.12 2.23 13 6.85 1.57 19 5.63 1.38 technology Transport 16 8.13 .81 106 7.63 1.72 17 8.47 .87 27 7.52 1.31 6 8.50 1.97 Crime and violence 5 6.60 .55 54 5.48 2.35 12 6.08 1.38 15 6.20 1.08 Regional conflict and tensions 7 6.57 1.13 47 5.70 1.85 11 5.64 1.12 8 7.00 1.31 Law and justice 9 5.44 2.65 68 6.12 2.10 15 6.87 1.60 18 6.44 1.62 Urban development 11 6.73 .90 91 6.65 1.86 13 7.46 1.39 22 6.95 1.68 3 6.00 1.73 Environmental sustainability 10 6.00 .67 56 6.21 2.12 8 6.25 1.39 22 6.86 1.32 1 9.00 Regulatory framework 5 6.40 .55 55 6.09 2.34 7 6.43 2.51 18 6.39 1.29 Communicable/non-communicable 10 5.70 1.77 67 6.46 1.96 9 7.78 .83 25 7.44 1.71 3 6.67 2.89 diseases* Poverty reduction* 12 6.92 1.16 110 7.15 1.70 14 6.93 1.90 33 7.12 1.82 4 10.00 0.00 Gender equity 8 6.63 1.06 68 6.34 2.11 9 6.67 1.80 19 5.95 1.54 3 8.00 0.00 Domestic private sector development 7 6.71 1.11 74 6.51 1.87 9 6.56 1.33 24 5.58 .93 Foreign direct investment* 6 6.67 1.21 55 7.15 1.52 8 7.25 1.16 17 5.82 1.13 2 5.00 0.00 Local governance and institutions* 6 6.33 1.03 76 6.82 1.86 9 6.78 1.09 26 6.19 1.27 4 9.25 .50 Water and sanitation 10 8.00 .94 100 7.16 1.52 12 6.67 1.44 27 7.22 .75 6 7.50 1.97 Trade and exports 3 7.00 1.73 43 6.23 1.39 8 6.00 .93 17 6.06 3.05 Economic growth* 12 7.92 1.16 98 7.49 1.51 13 7.15 1.52 30 6.50 1.17 Energy* 12 7.75 .45 50 6.84 1.62 10 7.90 .99 21 5.48 1.69 6 7.33 1.97 Disaster management* 5 5.80 1.30 42 5.19 2.05 8 6.75 1.83 16 3.94 1.73 Public sector governance/ reform 9 7.56 .53 108 7.19 1.81 12 7.00 1.86 28 6.93 1.27 Job creation/employment 12 6.75 .97 89 6.51 1.69 14 5.43 1.50 26 5.96 1.78 Social cohesion 10 6.50 .85 70 5.91 2.30 9 6.56 1.13 25 6.12 1.42 1 9.00 Financial markets* 5 8.40 .55 58 6.36 1.53 9 6.67 .71 18 6.28 .89 2 5.00 0.00 Equality of opportunity 7 5.43 1.72 54 5.76 2.33 8 6.38 .52 23 6.78 1.38 Health 13 7.77 1.09 91 7.25 1.54 15 7.27 1.53 33 6.85 1.09 6 7.33 1.97 Land and rural development* 10 6.80 .63 84 6.75 1.71 13 6.38 1.33 24 5.96 1.12 4 8.25 .50 Global/regional integration 8 7.25 1.28 56 5.77 1.85 9 6.78 .67 13 5.85 1.14 Food security 11 7.27 .47 76 6.86 1.62 11 6.09 .94 23 6.78 1.57 3 8.00 0.00 Education 13 7.85 1.28 94 7.27 1.70 14 7.07 1.94 30 6.90 1.47 6 7.83 2.23 Security/stabilization/reconstruction/re 12 7.08 1.51 86 6.35 2.28 11 6.73 1.01 28 6.50 1.37 6 7.83 2.23 conciliation Social protection 4 4.00 1.15 41 4.90 1.70 9 5.22 1.64 18 5.17 2.15 Climate change 4 7.00 0.00 37 5.22 1.99 8 5.38 1.06 12 5.42 1.56 Agricultural development 10 6.90 .32 88 6.95 1.82 12 7.08 1.51 19 6.53 1.39 4 7.25 .50 Natural resource management* 3 8.67 .58 53 6.75 1.70 8 5.88 1.64 18 5.50 1.25 1 7.00 *Significantly different between locations 112 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Côte d’Ivoire ? Percentage of Respondents North South Central West East At the Headquarters (in Washington D.C.) 62.5% 65.1% 52.4% 51.2% 57.1% In the country 12.5% 7.8% 9.5% 2.4% 0.0% Don't know 25.0% 27.1% 38.1% 46.3% 42.9% Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 23 7.78 1.38 132 7.05 1.68 18 7.22 1.22 36 6.42 1.52 4 9.75 .50 development results in Côte d’Ivoire?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen 12 7.00 .74 93 6.70 1.65 12 7.42 1.83 21 6.33 1.28 1 8.00 existing country systems in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Côte 13 6.38 1.94 133 6.97 2.06 14 8.07 1.94 30 5.63 1.10 6 7.00 3.10 d’Ivoire* The World Bank Group meets Côte d’Ivoire’s needs for knowledge 16 5.81 1.80 131 6.33 2.08 13 6.54 1.85 25 6.56 1.04 1 8.00 services *Significantly different between locations Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the 13 6.54 1.71 71 6.32 1.76 9 5.89 3.02 21 5.67 1.71 institution accountable for achieving results in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 113 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents North South Central West East Weekly 23.8% 3.6% 0.0% 0.0% 0.0% Monthly 9.5% 9.7% 18.2% 11.9% 0.0% A few times a year 9.5% 41.2% 50.0% 40.5% 0.0% Rarely 52.4% 29.1% 22.7% 26.2% 57.1% Never 4.8% 16.4% 9.1% 21.4% 42.9% *Significantly different between locations In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 19 8.00 1.73 135 7.61 1.72 18 8.06 2.65 36 6.92 1.44 5 9.40 .89 Include appropriate level of stakeholder involvement during 12 6.08 1.44 97 6.25 1.87 12 6.33 1.97 25 6.12 1.09 2 8.50 .71 preparation Are relevant to Côte d’Ivoire's 13 7.08 1.55 133 7.17 1.86 17 7.59 2.12 34 7.29 2.04 5 9.80 .45 development priorities* Lead to practical solutions 11 6.27 1.68 115 6.54 2.05 8 7.63 1.41 33 5.97 1.51 2 9.00 0.00 Are accessible (well written and easy 17 6.06 1.92 117 6.65 2.21 13 4.69 2.81 29 4.62 1.97 2 7.50 .71 to understand)* Are source of relevant information on 15 7.33 1.45 135 7.47 1.68 12 7.17 1.59 25 6.64 1.87 4 10.00 0.00 global good practices* Enhance your knowledge and/or 12 7.08 1.31 131 7.56 1.63 12 7.08 2.02 33 6.24 1.95 2 8.50 .71 skills* Are adequately disseminated* 16 6.69 2.65 131 5.08 2.15 12 3.83 1.80 33 4.58 1.92 5 6.60 .89 Are translated enough into local 11 3.09 2.39 101 4.51 2.77 9 2.44 .88 32 3.31 2.18 5 4.60 .89 language* Are adaptable to Côte d’Ivoire’s specific development challenges and 12 7.08 2.07 125 6.46 2.09 9 5.00 1.94 36 5.75 2.10 5 8.20 .45 country circumstances* *Significantly different between locations Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities 22 7.91 1.66 134 7.37 1.71 18 7.44 1.46 33 6.55 1.80 5 9.60 .89 make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 18 7.28 1.27 128 7.48 1.70 18 7.33 .97 36 6.86 1.29 5 8.20 .45 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations 114 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Côte d’Ivoire’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization* 10 6.60 1.51 113 6.98 1.71 10 7.00 1.15 34 5.79 1.57 2 9.00 1.41 Design 13 6.23 1.09 128 6.87 1.68 10 7.10 2.18 34 6.71 1.29 4 6.25 2.63 Implementation 20 7.50 1.54 130 7.00 1.96 10 7.60 1.58 34 6.18 1.31 4 7.00 2.45 Evaluation* 17 7.59 1.23 123 6.77 1.72 10 7.80 1.23 30 6.03 1.94 2 9.00 1.41 *Significantly different between locations To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 17 3.35 1.50 102 3.94 1.65 10 4.50 2.27 33 4.39 1.94 3 4.33 2.31 funds promptly The World Bank Group effectively monitors and evaluates the projects 19 7.42 2.01 131 7.25 2.14 11 8.18 2.18 33 6.58 2.11 5 9.60 .89 and programs it supports* The World Bank Group’s approvals and reviews are done in a timely 15 3.73 2.05 101 5.67 1.91 6 5.83 3.82 26 5.31 1.54 4 5.50 2.89 fashion* The World Bank Group’s “Safeguard 10 5.70 .82 67 6.00 1.90 7 6.29 1.70 11 6.18 1.60 Policy� requirements are reasonable The World Bank Group’s conditions 11 6.09 1.58 82 5.54 1.71 8 6.25 3.28 17 6.06 1.60 4 5.75 .50 on its lending are reasonable The World Bank Group takes 13 3.85 2.15 83 5.28 1.91 7 4.29 3.04 24 4.83 1.79 2 4.00 0.00 decisions quickly in Côte d’Ivoire Working with the World Bank Group increases Côte d’Ivoire’s institutional 18 7.61 1.46 121 7.33 2.00 10 6.00 2.83 27 6.89 1.09 7 8.14 2.27 capacity The World Bank Group ensures consistency and continuity through 5 6.00 2.74 63 6.27 2.08 5 6.00 4.64 11 6.18 1.47 staff changes Where country systems are adequate, the World Bank Group makes 6 6.00 1.55 70 6.56 2.05 6 7.83 2.56 8 6.63 1.77 1 10.00 appropriate use of them The World Bank Group provides 11 6.18 1.83 124 7.12 1.99 11 8.36 1.69 31 6.84 1.39 7 8.14 2.27 effective implementation support* *Significantly different between locations Which of the following best describes the way the World Bank Group operates in Côte d’Ivoire? * Percentage of Respondents North South Central West East The World Bank Group takes too much risk in Côte d’Ivoire 19.0% 0.0% 0.0% 0.0% 42.9% The World Bank Group does not take enough risk in Côte 28.6% 14.5% 14.3% 26.2% 0.0% d’Ivoire The World Bank Group’s approach to risk is appropriate 23.8% 29.7% 33.3% 16.7% 14.3% Don't know 14.3% 37.0% 28.6% 38.1% 28.6% Prefer not to answer 14.3% 18.8% 23.8% 19.0% 14.3% *Significantly different between locations Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 8 3.75 1.16 57 5.19 2.04 9 4.44 1.51 19 4.21 1.44 1 7.00 staffed in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 115 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire Which of the following SHOULD the World Bank Group do to make itself of greater value in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Provide more adequate data/knowledge/statistics/figures on Côte 20.8% 23.9% 18.8% 19.0% 42.9% d’Ivoire’s economy Collaborate more effectively with Government clients 8.3% 11.7% 18.8% 14.3% 14.3% Offer more innovative financial products 0.0% 6.7% 0.0% 7.1% 0.0% Improve the competitiveness of its financing compared to markets 25.0% 13.5% 0.0% 14.3% 0.0% Reach out more to groups outside of Government 58.3% 51.5% 56.3% 54.8% 57.1% Improve the quality of its experts as related to Côte d’Ivoire’s specific 8.3% 9.2% 0.0% 16.7% 0.0% challenges Offer more innovative knowledge services 8.3% 2.5% 0.0% 0.0% 0.0% Ensure greater selectivity in its work* 0.0% 0.0% 6.3% 9.5% 0.0% Increase the level of capacity development in the country* 4.2% 35.0% 12.5% 7.1% 14.3% Reduce the complexity of obtaining World Bank Group financing* 29.2% 23.9% 68.8% 35.7% 42.9% Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 0.0% Work faster* 25.0% 1.2% 12.5% 0.0% 0.0% Increase the level of World Bank Group staffing in Côte d’Ivoire’s office 0.0% 10.4% 6.3% 7.1% 28.6% Other 0.0% 0.6% 0.0% 0.0% 0.0% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Côte d’Ivoire?* (Select only ONE response) Percentage of Respondents North South Central West East Financial services 29.2% 24.1% 56.3% 21.4% 42.9% Knowledge products 25.0% 14.8% 0.0% 21.4% 0.0% None of the above 12.5% 4.3% 0.0% 9.5% 0.0% The combination is appropriate for Côte d’Ivoire 8.3% 37.7% 31.3% 42.9% 57.1% Don't know 25.0% 19.1% 12.5% 4.8% 0.0% *Significantly different between locations Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Côte d’Ivoire? Percentage of Respondents (Responses Combined) North South Central West East Building social safety nets 9.1% 16.9% 36.4% 14.6% 0.0% Strengthening public financial management* 31.8% 58.4% 40.9% 61.0% 83.3% Reducing violence* 4.5% 8.4% 4.5% 4.9% 66.7% Increasing access to justice systems* 4.5% 11.0% 22.7% 7.3% 66.7% Strengthening security mechanisms 18.2% 8.4% 13.6% 22.0% 0.0% Strengthening conflict resolution mechanisms* 13.6% 7.1% 22.7% 31.7% 0.0% Increasing access to basic services* 27.3% 50.6% 18.2% 22.0% 33.3% Building capacity of state institutions 22.7% 42.9% 22.7% 43.9% 33.3% Generating jobs* 72.7% 55.2% 86.4% 43.9% 0.0% Improving livelihoods* 0.0% 7.8% 4.5% 22.0% 0.0% Increasing cohesion 18.2% 7.1% 4.5% 9.8% 0.0% Stimulating dialogue to promote peace and stability* 45.5% 13.6% 22.7% 7.3% 16.7% *Significantly different between stakeholder groups 116 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire (continued) Which THREE areas below would benefit most from other donors in Côte d’Ivoire? Percentage of Respondents (Responses Combined) North South Central West East Building social safety nets* 0.0% 17.2% 14.3% 11.4% 100.0% Strengthening public financial management 35.7% 19.9% 4.8% 17.1% 25.0% Reducing violence 35.7% 21.9% 19.0% 5.7% 0.0% Increasing access to justice systems 35.7% 25.8% 14.3% 20.0% 0.0% Strengthening security mechanisms* 0.0% 23.8% 38.1% 40.0% 75.0% Strengthening conflict resolution mechanisms* 0.0% 28.5% 42.9% 2.9% 0.0% Increasing access to basic services 28.6% 25.2% 23.8% 22.9% 75.0% Building capacity of state institutions 14.3% 18.5% 28.6% 34.3% 0.0% Generating jobs 28.6% 30.5% 28.6% 28.6% 0.0% Improving livelihoods 21.4% 19.9% 33.3% 20.0% 25.0% Increasing cohesion 21.4% 15.2% 14.3% 17.1% 0.0% Stimulating dialogue to promote peace and stability 28.6% 35.1% 38.1% 51.4% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Local newspapers* 39.1% 50.9% 42.9% 59.5% 100.0% International newspapers* 0.0% 8.7% 28.6% 7.1% 0.0% Local radio* 0.0% 0.0% 0.0% 11.9% 42.9% International radio 21.7% 8.7% 4.8% 11.9% 0.0% Local television 30.4% 27.3% 28.6% 38.1% 57.1% International television 30.4% 26.7% 14.3% 26.2% 0.0% Periodicals 13.0% 12.4% 0.0% 2.4% 0.0% Internet* 52.2% 56.5% 57.1% 42.9% 0.0% Social media* 13.0% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones* 0.0% 1.2% 23.8% 0.0% 0.0% Instant messaging 0.0% 0.6% 0.0% 0.0% 0.0% Other 0.0% 2.5% 0.0% 0.0% 0.0% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) North South Central West East Blogs 9.5% 1.2% 4.8% 0.0% 0.0% Direct contact with World Bank Group* 52.4% 28.8% 52.4% 35.7% 14.3% e-Newsletters* 23.8% 54.6% 23.8% 45.2% 14.3% Instant messaging* 9.5% 2.5% 38.1% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences 52.4% 39.3% 19.0% 47.6% 71.4% World Bank Group’s publications and other written materials* 14.3% 34.4% 4.8% 23.8% 85.7% Mobile phones 4.8% 4.3% 0.0% 0.0% 0.0% Social media* 14.3% 0.6% 14.3% 0.0% 0.0% World Bank Group’s website 19.0% 27.0% 42.9% 40.5% 14.3% Other 0.0% 1.8% 0.0% 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents North South Central West East Yes 9.5% 6.2% 0.0% 0.0% 0.0% No 90.5% 93.8% 100.0% 100.0% 100.0% 117 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents North South Central West East Yes 10.5% 13.5% 40.0% 2.4% 0.0% No 89.5% 86.5% 60.0% 97.6% 100.0% *Significantly different between locations Were you able to obtain this information?* Percentage of Respondents North South Central West East Yes 100.0% 91.3% 44.4% 100.0% 0.0% No 0.0% 8.7% 55.6% 0.0% 0.0% *Significantly different between locations Do you have access to the Internet? Percentage of Respondents North South Central West East Yes 100.0% 98.1% 100.0% 100.0% 100.0% No 0.0% 1.9% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website?* Percentage of Respondents North South Central West East Yes 47.4% 55.8% 40.9% 22.0% 14.3% No 52.6% 44.2% 59.1% 78.0% 85.7% *Significantly different between locations Which do you primarily use? Percentage of Respondents North South Central West East The World Bank Group's country website 64.7% 47.0% 41.2% 73.7% 100.0% The World Bank Group's main website 35.3% 53.0% 58.8% 26.3% 0.0% Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents North South Central West East High speed 81.8% 97.5% 94.7% 82.1% 100.0% Dial-up 18.2% 2.5% 5.3% 17.9% 0.0% *Significantly different between locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? North South Central West East N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data 12 6.83 2.98 136 4.71 3.18 15 3.80 2.34 34 4.06 2.59 2 5.00 5.66 more often than I did a few years ago I find the World Bank Group’s 14 7.71 1.73 98 6.46 2.23 7 6.71 1.25 12 5.83 1.19 1 10.00 websites easy to navigate. I find the information on the World 14 7.79 1.31 96 7.36 1.90 8 6.88 2.64 12 7.08 1.08 1 9.00 Bank Group’s websites useful. The World Bank Group’s social media channels are valuable sources of 10 8.00 .94 53 5.98 2.50 9 7.78 1.48 12 4.50 1.24 1 9.00 information about the institution* When I need information from the World Bank Group I know how to find 14 6.14 2.82 124 6.01 2.82 13 4.31 2.93 32 3.72 2.17 it* The World Bank Group is responsive to my information requests and 12 6.92 1.62 94 6.66 2.34 14 4.57 2.71 9 5.56 1.01 1 7.00 inquiries* *Significantly different between locations 118 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Percentage of Respondents North South Central West East Yes 54.2% 24.7% 30.0% 21.4% 42.9% No 45.8% 75.3% 70.0% 78.6% 57.1% *Significantly different between locations Which of the following agencies of the World Bank Group do you work with in Côte d’Ivoire? (Select all that apply) Percentage of Respondents (Responses combined) North South Central West East The World Bank (IBRD/IDA) 47.8% 28.9% 35.0% 25.0% 0.0% The International Finance Corporation (IFC)* 21.7% 13.2% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA)* 8.7% 0.0% 0.0% 0.0% 0.0% None* 43.5% 68.6% 65.0% 75.0% 100.0% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents (Responses combined) North South Central West East Observer* 52.6% 44.1% 52.4% 19.4% 0.0% Use World Bank Group reports/data 10.5% 22.4% 9.5% 16.7% 0.0% Engage in World Bank Group related/sponsored 31.6% 23.0% 9.5% 16.7% 33.3% events/activities Collaborate as part of my professional duties* 42.1% 43.4% 71.4% 55.6% 83.3% Use World Bank Group website for information, data, research, 31.6% 29.6% 28.6% 11.1% 16.7% etc. *Significantly different between locations 119 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix D: Responses to All Questions by Level of Collaboration A. General Issues facing Côte d’Ivoire In general would you say that Côte d’Ivoire is headed in ...?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 90.9% 78.9% The wrong direction 6.1% 1.1% Not sure 3.0% 20.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important development priorities in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection* 11.8% 4.7% Transport* 30.9% 12.0% Security/stabilization/reconstruction/ 48.5% 50.8% reconciliation Public sector governance/ reform 32.4% 39.8% Global/regional integration 0.0% 0.5% Gender equity 1.5% 2.6% Domestic private sector development 13.2% 7.9% Foreign direct investment 0.0% 1.6% Water and sanitation 8.8% 3.1% Energy 0.0% 1.0% Regional conflict and tensions 0.0% 1.6% Job creation/employment 29.4% 30.9% Land and rural development* 0.0% 9.9% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability* 4.4% 0.5% Equality of opportunity 4.4% 8.4% Health* 8.8% 22.0% Education 16.2% 24.1% Poverty reduction* 44.1% 28.3% Food security* 7.4% 2.1% Social cohesion* 2.9% 11.5% Climate change 0.0% 0.0% Agricultural development* 16.2% 2.6% Trade and exports 0.0% 0.0% Crime and violence 2.9% 3.1% Economic growth* 0.0% 7.9% Law and justice 11.8% 5.8% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 0.0% 1.0% Natural resource management 2.9% 5.8% Anti-corruption and anti-racketeering* 1.5% 8.9% Disaster management 0.0% 0.0% Information and communications technology 0.0% 0.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 120 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation 5.6% 7.1% Equality of opportunity 18.1% 20.3% Economic growth 19.4% 29.4% Climate change 0.0% 0.0% Regional conflict and tensions 0.0% 1.0% Global/regional integration 4.2% 1.5% Gender equity 1.4% 2.5% Land and rural development* 30.6% 7.1% Urban development 4.2% 2.0% Regulatory framework 0.0% 1.0% Local governance and institutions 1.4% 1.5% Social protection 4.2% 9.6% Law and justice 0.0% 4.1% Transport 15.3% 7.6% Crime and violence 0.0% 4.1% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 1.4% 1.0% Security/stabilization/reconstruction/ 16.7% 16.2% reconciliation Anti-corruption and anti-racketeering 6.9% 12.7% Domestic private sector development 18.1% 20.8% Foreign direct investment 0.0% 4.1% Energy 0.0% 0.0% Public sector governance/ reform 12.5% 15.7% Social cohesion 0.0% 1.5% Education 12.5% 22.3% Natural resource management 0.0% 3.6% Environmental sustainability* 5.6% 0.0% Health 13.9% 14.7% Agricultural development 29.2% 24.4% Disaster management 0.0% 0.0% Job creation/employment* 68.1% 48.7% Financial markets 0.0% 0.0% Trade and exports 0.0% 0.5% Food security 5.6% 13.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 121 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Energy 6.9% 9.6% Gender equity 0.0% 1.5% Equality of opportunity 2.8% 5.6% Global/regional integration 2.8% 2.0% Social protection 4.2% 1.0% Climate change 0.0% 0.0% Anti-corruption and anti-racketeering 27.8% 33.5% Disaster management 0.0% 0.0% Regional conflict and tensions 0.0% 1.0% Land and rural development* 8.3% 2.0% Foreign direct investment 13.9% 19.8% Urban development* 0.0% 6.6% Water and sanitation 0.0% 2.5% Trade and exports 19.4% 19.3% Information and communications technology 2.8% 2.0% Regulatory framework* 23.6% 5.1% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 0.0% 4.1% Public sector governance/ reform 37.5% 33.5% Domestic private sector development* 47.2% 31.5% Job creation/employment 18.1% 25.9% Agricultural development 20.8% 25.4% Food security* 4.2% 0.5% Transport 12.5% 9.6% Security/stabilization/reconstruction/ 11.1% 20.8% reconciliation Education 2.8% 3.6% Natural resource management 8.3% 14.2% Environmental sustainability 0.0% 2.0% Health 2.8% 0.5% Law and justice 5.6% 4.6% Local governance and institutions 2.8% 4.1% Crime and violence 0.0% 0.5% Financial markets* 13.9% 4.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 122 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 A. General Issues facing Côte d’Ivoire (continued) When thinking about the idea of “shared prosperity� in your country, which of the f ollowing TWO best illustrate how this would be achieved in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Better employment opportunities for young 33.8% 29.0% people Better employment opportunities for women 9.9% 4.5% Greater access to micro-finance for the poor 22.5% 15.9% Greater voice and participation for citizens to 8.5% 6.3% help ensure greater accountability Greater access to health and nutrition for 42.3% 22.2% citizens* Better entrepreneurial opportunities 26.8% 19.9% A growing middle class* 2.8% 13.1% Better opportunity for the poor who live in 14.1% 9.1% rural areas Better opportunity for the poor who live in 4.2% 7.4% urban areas Consistent economic growth 7.0% 13.6% More reliable social safety net* 2.8% 11.4% Greater equity of fiscal policy 0.0% 2.3% Education and training that better ensure job 15.5% 35.2% opportunity* Better quality public services 8.5% 9.1% Other 1.4% 1.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the 71 7.13 1.74 197 5.12 2.33 World Bank Group in Côte d’Ivoire?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Côte 71 7.34 1.55 149 6.36 1.98 d’Ivoire.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 59 8.07 1.47 132 6.84 2.09 Côte d’Ivoire solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 123 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Côte d’Ivoire? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection* 0.0% 7.6% Security/stabilization/reconstruction/reconcili 30.6% 24.9% ation Public sector governance/ reform 31.9% 33.0% Transport* 30.6% 10.7% Poverty reduction 29.2% 39.1% Global/regional integration 0.0% 2.5% Gender equity 2.8% 1.5% Crime and violence* 2.8% 0.0% Land and rural development* 12.5% 5.1% Domestic private sector development* 26.4% 15.7% Foreign direct investment 1.4% 1.5% Water and sanitation 2.8% 1.5% Energy* 8.3% 1.0% Social cohesion 2.8% 5.6% Job creation/employment 27.8% 32.5% Financial markets 1.4% 4.6% Urban development 0.0% 0.0% Environmental sustainability 4.2% 2.5% Equality of opportunity 0.0% 3.6% Regional conflict and tensions 0.0% 0.0% Health 23.6% 29.9% Education 23.6% 31.0% Food security 6.9% 5.6% Climate change 0.0% 0.0% Agricultural development* 16.7% 5.1% Trade and exports 0.0% 1.0% Economic growth* 0.0% 7.1% Law and justice 2.8% 2.5% Local governance and institutions* 0.0% 5.6% Regulatory framework 4.2% 1.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 4.6% Information and communications technology 0.0% 0.0% Anti-corruption and anti-racketeering 5.6% 9.6% Disaster management 0.0% 0.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 124 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Côte d’Ivoire? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/facilitating 0.0% 0.0% Data* 4.4% 0.0% Policy advice, studies, analyses 19.1% 21.5% Financial resources 44.1% 37.1% Capacity development 7.4% 11.8% Technical assistance* 0.0% 6.5% Mobilizing third party financial resources 13.2% 10.8% Donor coordination 0.0% 0.5% Linkage to non-Bank expertise 0.0% 0.5% Strategy formulation 11.8% 11.3% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally nd Currently, do you professionally collaborate/work with the World Bank Group in your country? 2 Greatest Value Percentage of Respondents Yes No Convening/facilitating 0.0% 0.0% Data 0.0% 4.8% Policy advice, studies, analyses* 9.1% 27.4% Financial resources 10.6% 20.4% Capacity development* 27.3% 10.8% Technical assistance* 24.2% 8.6% Mobilizing third party financial resources 6.1% 14.0% Donor coordination 1.5% 1.6% Linkage to non-Bank expertise 0.0% 2.2% Strategy formulation* 19.7% 9.7% Other 1.5% 0.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support Côte d’Ivoire’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 41 6.05 1.95 77 6.16 1.46 Data* 50 7.02 1.22 108 7.53 1.47 Policy advice, s tudies , analys es 53 7.89 1.44 131 7.78 1.50 Financial res ources * 61 8.52 1.25 144 7.85 1.34 Technical as s is tance* 53 8.02 1.03 116 7.53 1.48 Mobilizing third party financial res ources 54 7.57 1.40 112 7.54 1.48 Donor coordination 42 6.98 1.87 86 6.72 1.91 Linkage to non-Bank expertis e 39 6.41 1.45 79 6.42 1.86 Strategy form ulation 54 7.96 1.16 116 7.72 1.52 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in Côte d’Ivoire. To what degree would Côte d’Ivoire benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and participate in 65 8.00 2.60 175 8.15 1.77 developm ent efforts The public s ector, related to im plem entation of s pecific developm ent 67 8.72 1.20 167 7.95 1.72 projects on the ground* The public s ector, related to changing 55 7.78 1.55 150 6.61 2.04 ins titutions * The private s ector, related to ins titutional 55 7.45 1.68 157 7.29 1.84 and policy change The legis lative branch, to help them m ore effectively debate and cons ider 59 7.75 1.65 165 7.53 2.10 developm ent program s *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 125 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation 54 7.98 1.56 99 7.48 1.68 Citizen engagement 40 5.90 2.11 80 5.53 2.01 Policy design* 44 7.95 1.41 88 6.91 1.97 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how to improve capacity building in Côte d’Ivoire to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation 58 8.28 2.10 128 8.45 1.69 Citizen engagement* 52 7.81 2.25 135 8.39 1.54 Policy design 48 8.10 2.28 120 8.48 1.43 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible* 8.3% 24.5% Not exploring alternative policy options* 9.7% 1.5% Not adequately sensitive to political/social 11.1% 9.2% realities in Côte d’Ivoire Not enough public disclosure of its work 23.6% 30.1% Arrogant in its approach 4.2% 4.1% Not aligned with country priorities* 0.0% 7.7% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 25.0% 27.0% Not willing to honestly criticize policies and 2.8% 5.1% reform efforts in the country Too influenced by developed countries 19.4% 20.9% Imposing technocratic solutions without 4.2% 8.7% regard to political realities World Bank Group’s processes too slow 13.9% 8.2% Too bureaucratic in its operational policies 8.3% 9.7% and procedures Not aligned with other donors’ work* 4.2% 0.5% Not collaborating enough with non-state 20.8% 19.9% actors Not client focused 0.0% 0.0% Its advice and strategies do not lend 0.0% 1.0% themselves to practical problem solving Not focused enough on issues that are unique 2.8% 6.6% to post-conflict countries Inadequate number of World Bank Group 12.5% 1.5% staff members located in the country* Other* 4.2% 0.0% Don’t know 6.9% 4.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 126 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Capacity development 25.0% 15.3% Policy based lending / budget support to the 34.7% 42.6% Government Knowledge products/services 2.8% 3.7% Investment lending 56.9% 46.3% Technical assistance 22.2% 27.9% Trust Fund management 0.0% 0.0% Co-financing arrangements* 1.4% 10.0% Sector-wide approaches* 26.4% 13.7% Emergency Recovery lending 18.1% 18.9% Other* 4.2% 0.0% Don’t know 2.8% 7.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Academia/think tanks/research institutes 23.6% 21.5% Donor community 5.6% 9.2% Media 8.3% 11.3% NGOs 31.9% 23.6% Local Government 29.2% 41.5% Private sector 38.9% 31.3% Parliament 5.6% 5.6% Community Based Organizations 13.9% 17.9% Beneficiaries 22.2% 16.4% Foundations 0.0% 0.0% Faith based organizations 0.0% 1.0% UN and regional peace keeping forces 0.0% 0.5% Emerging donors 1.4% 0.0% UN agencies 9.7% 4.6% Regional organizations 5.6% 6.7% Other 0.0% 1.5% Don’t know 0.0% 2.1% To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 67 8.55 1.38 176 7.53 1.78 Côte d’Ivoire* The World Bank Group’s work is aligned with what I consider the development 62 7.03 2.20 155 6.06 2.11 priorities for Côte d’Ivoire* The World Bank Group supports programs and strategies that are realistic for Côte 61 8.21 1.83 156 6.77 2.02 d’Ivoire* The World Bank Group treats clients and 50 8.30 1.87 104 6.75 2.38 stakeholders in Côte d’Ivoire with respect* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 127 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Côte d’Ivoire in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 49 6.69 1.72 94 6.35 2.06 Flexibility (in terms of the institution’s 42 6.50 1.57 88 5.84 1.79 products and services)* Flexibility (in terms of changing country 51 6.69 1.71 92 6.22 1.72 circumstances) Being inclusive 42 6.31 2.41 76 6.46 1.79 Openness 55 6.73 1.84 121 6.02 2.39 Staff accessibility* 54 6.19 2.48 139 4.86 2.38 Straightforwardness and honesty 50 7.66 1.38 100 7.15 1.86 Ease of access to the people at the World Bank Group who are making decisions 51 6.67 2.31 118 4.41 2.35 important to my work* Collaboration with groups outside of the 53 6.70 2.07 116 5.78 2.02 Government* Collaboration with the Government* 58 8.72 .87 149 8.13 1.46 Collaboration with other donors 35 7.49 2.41 70 7.01 1.71 The speed in which it gets things 49 6.53 1.91 112 6.20 2.10 accomplished on the ground Being a long-term partner* 52 8.38 1.14 148 7.82 1.92 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Côte d’Ivoire, do you believe that the World Bank Group should have…?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 92.5% 72.7% The current level of local presence is 7.5% 14.4% adequate Less local presence 0.0% 1.0% Don't know 0.0% 11.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank Group does not do adequate 25.7% 18.7% follow through/follow-up There is not an adequate level of citizen/civil 58.6% 59.4% society participation The World Bank Group is not sensitive enough 10.0% 21.4% to political/social realities on the ground* Lack of/inadequate levels of capacity in 30.0% 8.6% Government* Poor donor coordination 7.1% 8.6% The World Bank Group works too slowly 14.3% 18.7% The Government works inefficiently* 1.4% 12.8% Political pressures and obstacles* 40.0% 27.3% Reforms are not well thought out in light of 10.0% 22.5% country challenges* Ongoing conflict and instability 37.1% 29.4% Inadequate funding 31.4% 28.3% Other 0.0% 1.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 128 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti-corruption and anti-racketeering* 64 8.16 2.09 178 8.71 1.61 Information and communications 57 7.11 2.49 163 7.67 1.74 technology Transport* 64 9.38 .70 166 8.51 1.43 Crime and violence 60 7.45 2.70 160 7.84 2.10 Regional conflict and tensions 54 6.89 2.60 152 7.31 2.34 Law and justice 64 7.97 2.40 160 7.89 2.21 Urban development 64 8.02 1.56 159 7.88 1.74 Environmental sustainability 64 7.88 1.81 158 7.66 1.73 Regulatory framework 55 7.67 1.53 152 7.10 2.25 Communicable/non-communicable 56 7.55 2.49 153 7.46 2.23 diseases Poverty reduction 66 8.92 1.56 169 9.24 .95 Gender equity 58 7.24 1.87 159 7.20 2.20 Domestic private sector development 61 8.46 1.36 166 8.23 1.83 Foreign direct investment 55 8.04 1.44 150 7.47 2.06 Local governance and institutions* 65 8.31 1.32 169 7.81 1.73 Water and sanitation 63 8.71 1.26 159 8.38 1.63 Trade and exports* 59 6.64 1.96 152 7.45 2.15 Economic growth* 61 8.15 1.87 164 8.79 1.24 Energy 63 8.81 1.18 164 8.50 1.54 Disaster management* 61 6.31 2.87 156 7.04 1.96 Public sector governance/ reform 66 8.73 1.52 175 8.51 1.87 Job creation/employment 67 9.22 1.00 176 9.13 1.33 Social cohesion 59 7.27 2.41 157 7.85 2.41 Financial markets 58 7.45 1.95 156 7.77 1.81 Equality of opportunity 64 7.59 1.72 162 8.00 2.09 Health 67 8.66 1.32 174 8.84 1.64 Land and rural development 62 8.11 1.32 174 8.43 1.50 Global/regional integration 59 6.90 2.37 142 7.23 1.84 Food security 64 7.95 1.94 163 8.33 2.03 Education 64 8.64 1.54 172 8.84 1.64 Security/stabilization/reconstruction/ 61 8.10 2.13 160 8.20 1.93 reconciliation Social protection 62 6.95 2.33 152 7.18 2.08 Climate change 63 7.33 2.16 159 6.89 1.83 Agricultural development 64 8.72 .90 169 8.80 1.26 Natural resource management 62 8.71 1.31 165 8.19 2.08 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 129 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti-corruption and anti-racketeering 40 6.33 2.23 70 5.51 2.45 Information and communications 26 5.85 1.83 51 6.29 1.94 technology Transport* 59 8.19 1.15 117 7.62 1.71 Crime and violence* 28 6.64 1.06 58 5.33 2.21 Regional conflict and tensions 24 6.88 1.12 53 5.62 1.78 Law and justice 41 6.07 2.48 73 6.32 1.67 Urban development 46 6.89 1.66 97 6.77 1.79 Environmental sustainability 36 6.33 1.60 65 6.54 1.97 Regulatory framework 33 6.45 1.87 57 6.12 2.24 Communicable/non-communicable 37 5.78 2.20 81 7.27 1.63 diseases* Poverty reduction 57 7.56 1.15 122 7.07 1.92 Gender equity 36 6.50 2.09 71 6.30 1.82 Domestic private sector development* 38 7.42 1.48 81 6.05 1.77 Foreign direct investment 29 7.07 1.33 62 6.82 1.62 Local governance and institutions* 39 7.46 1.25 88 6.51 1.81 Water and sanitation* 52 7.65 1.25 107 6.88 1.56 Trade and exports* 25 7.04 1.06 46 5.74 2.06 Economic growth* 47 7.89 .89 112 7.20 1.70 Energy* 39 7.46 1.43 65 6.62 1.86 Disaster management 20 4.90 2.29 55 5.40 2.03 Public sector governance/ reform* 53 7.68 1.19 110 6.90 1.83 Job creation/employment* 53 6.85 1.41 92 6.16 1.81 Social cohesion 42 6.29 1.99 73 5.97 1.97 Financial markets* 32 7.00 1.34 63 6.35 1.55 Equality of opportunity* 26 6.81 1.06 69 5.84 2.22 Health 49 7.39 1.13 111 7.09 1.59 Land and rural development 41 6.78 1.42 95 6.56 1.59 Global/regional integration* 31 6.58 1.26 55 5.71 1.81 Food security 42 6.79 1.28 86 6.94 1.61 Education 46 7.43 1.46 113 7.18 1.74 Security/stabilization/reconstruction/ 54 7.06 1.98 88 6.25 2.00 reconciliation* Social protection 21 4.95 1.16 54 5.13 2.06 Climate change 19 5.63 1.46 43 5.30 1.88 Agricultural development 49 7.20 1.49 83 6.77 1.71 Natural resource management 28 6.86 1.53 58 6.47 1.89 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 130 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Côte d’Ivoire ?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No At the Headquarters (in Washington D.C.) 81.7% 52.8% In the country 7.0% 6.1% Don't know 11.3% 41.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development 71 7.70 1.31 149 6.74 1.69 results in Côte d’Ivoire?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country 53 7.17 1.20 90 6.59 1.75 systems in Côte d’Ivoire?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group in Côte d’Ivoire ? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Côte 59 7.27 1.41 141 6.60 2.16 d’Ivoire* The World Bank Group meets Côte 57 6.32 2.00 130 6.40 1.92 d’Ivoire’s needs for knowledge services *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution 40 6.38 1.72 76 6.09 1.93 accountable for achieving results in Côte d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 131 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 13.2% 1.5% Monthly 20.6% 5.6% A few times a year 47.1% 33.7% Rarely 13.2% 38.3% Never 5.9% 20.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are timely 69 7.70 1.46 146 7.60 1.85 Include appropriate level of stakeholder 48 6.52 1.86 104 6.22 1.71 involvement during preparation Are relevant to Côte d’Ivoire's development 66 7.36 1.59 140 7.23 2.03 priorities Lead to practical solutions 55 6.73 1.99 118 6.40 1.87 Are accessible (well written and easy to 64 6.31 1.83 115 6.04 2.56 understand) Are source of relevant information on global 65 7.45 1.74 127 7.36 1.72 good practices Enhance your knowledge and/or skills 60 7.43 1.39 131 7.23 1.90 Are adequately disseminated 64 5.08 1.56 134 5.11 2.45 Are translated enough into local language 59 4.32 2.80 105 3.95 2.58 Are adaptable to Côte d’Ivoire’s specific development challenges and country 62 6.65 2.03 129 6.09 2.26 circumstances Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 65 7.45 1.65 149 7.36 1.80 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 69 7.49 1.52 138 7.33 1.56 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Côte d’Ivoire’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Conceptualization 46 6.80 1.61 125 6.82 1.81 Design 54 6.80 1.66 139 6.93 1.58 Implementation 58 7.12 2.00 142 6.94 1.78 Evaluation 58 6.93 1.73 126 6.79 1.77 132 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds 54 4.30 2.05 113 4.06 1.67 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 57 7.32 2.13 146 7.29 2.15 supports The World Bank Group’s approvals and 51 5.69 2.04 103 5.46 1.98 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 30 5.90 1.79 69 6.35 1.83 requirements are reasonable The World Bank Group’s conditions on its 41 6.15 1.67 83 5.37 1.65 lending are reasonable* The World Bank Group takes decisions 47 5.53 1.85 84 4.86 1.98 quickly in Côte d’Ivoire Working with the World Bank Group increases Côte d’Ivoire’s institutional 57 7.70 1.84 128 7.23 1.83 capacity The World Bank Group ensures consistency and continuity through staff 33 6.70 2.54 50 6.14 1.68 changes Where country systems are adequate, the World Bank Group makes appropriate use 30 5.80 2.30 63 7.03 1.71 of them* The World Bank Group provides effective 58 7.24 2.15 128 7.07 1.78 implementation support *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following best describes the way the World Bank Group operates in Côte d’Ivoire?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group takes too much risk in 4.3% 2.1% Côte d’Ivoire The World Bank Group does not take enough 20.3% 14.4% risk in Côte d’Ivoire The World Bank Group’s approach to risk is 46.4% 21.1% appropriate Don't know 13.0% 42.3% Prefer not to answer 15.9% 20.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in Côte 39 4.95 1.57 54 4.70 2.09 d’Ivoire? (1-To no degree at all, 10-To a very significant degree) 133 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire Which of the following SHOULD the World Bank Group do to make itself of greater value in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide more adequate data/knowledge/statistics/figures on Côte 12.9% 28.7% d’Ivoire’s economy* Collaborate more effectively with 2.9% 14.4% Government clients* Offer more innovative financial products* 10.0% 3.7% Improve the competitiveness of its financing 17.1% 13.3% compared to markets Reach out more to groups outside of 64.3% 47.9% Government* Improve the quality of its experts as related to 7.1% 10.1% Côte d’Ivoire’s specific challenges Offer more innovative knowledge services 4.3% 1.6% Ensure greater selectivity in its work 1.4% 3.2% Increase the level of capacity development in 25.7% 24.5% the country Reduce the complexity of obtaining World 32.9% 29.3% Bank Group financing Increase availability of Fee-Based services 0.0% 0.0% Work faster 5.7% 3.2% Increase the level of World Bank Group 7.1% 9.6% staffing in Côte d’Ivoire’s office Other 1.4% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Côte d’Ivoire?* (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 41.7% 19.4% Knowledge products 12.5% 16.1% None of the above 8.3% 4.3% The combination is appropriate for Côte 25.0% 40.3% d’Ivoire Don't know 12.5% 19.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Côte d’Ivoire? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Building social safety nets* 7.1% 19.0% Strengthening public financial management* 65.7% 50.5% Reducing violence 7.1% 10.3% Increasing access to justice systems 15.7% 10.3% Strengthening security mechanisms 11.4% 11.4% Strengthening conflict resolution 4.3% 16.8% mechanisms* Increasing access to basic services 45.7% 36.4% Building capacity of state institutions* 50.0% 34.8% Generating jobs 61.4% 54.9% Improving livelihoods 4.3% 10.3% Increasing cohesion 7.1% 11.4% Stimulating dialogue to promote peace and 10.0% 20.1% stability *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 134 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Côte d’Ivoire (continued) Which THREE areas below would benefit most from other donors in Côte d’Ivoire? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Building social safety nets 14.3% 16.8% Strengthening public financial management 11.1% 21.6% Reducing violence 23.8% 19.8% Increasing access to justice systems 30.2% 21.0% Strengthening security mechanisms 30.2% 24.0% Strengthening conflict resolution 34.9% 19.8% mechanisms* Increasing access to basic services 28.6% 24.6% Building capacity of state institutions* 11.1% 24.6% Generating jobs 28.6% 30.5% Improving livelihoods* 30.2% 17.4% Increasing cohesion 11.1% 16.8% Stimulating dialogue to promote peace and 28.6% 40.7% stability *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 56.7% 52.8% International newspapers 6.0% 9.8% Local radio 4.5% 2.6% International radio 13.4% 9.8% Local television 34.3% 28.5% International television 16.4% 27.5% Periodicals 6.0% 10.4% Internet 55.2% 49.7% Social media 3.0% 0.5% Blogs 0.0% 0.0% Mobile phones 0.0% 3.6% Instant messaging 0.0% 0.5% Other* 4.5% 0.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Blogs 1.4% 2.1% Direct contact with World Bank Group* 42.0% 28.9% e-Newsletters* 33.3% 52.1% Instant messaging 5.8% 4.1% World Bank Group’s 56.5% 39.2% seminars/workshops/conferences* World Bank Group’s publications and other 26.1% 32.0% written materials Mobile phones 0.0% 4.1% Social media* 7.2% 1.0% World Bank Group’s website 27.5% 28.9% Other 0.0% 1.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 135 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 13.2% 1.6% No 86.8% 98.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Have you requested information from the World Bank Group on its activities in the past year? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 12.5% 14.4% No 87.5% 85.6% Were you able to obtain this information? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 75.0% No 0.0% 25.0% Do you have access to the Internet? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 97.3% No 0.0% 2.7% Do you use/have you used the World Bank Group website?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 75.8% 36.3% No 24.2% 63.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which do you primarily use?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group's country website 41.7% 59.0% The World Bank Group's main website 58.3% 41.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which Internet connection do you use primarily when visiting a World Bank Group website? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No High speed 88.3% 95.6% Dial-up 11.7% 4.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data 59 6.22 3.29 144 3.97 2.76 more often than I did a few years ago* I find the World Bank Group’s websites 54 6.63 2.44 78 6.54 1.88 easy to navigate. I find the information on the World Bank 50 7.52 2.10 82 7.29 1.64 Group’s websites useful. The World Bank Group’s social media channels are valuable sources of 35 6.49 2.42 54 6.31 2.42 information about the institution When I need information from the World 59 7.02 2.52 127 4.90 2.82 Bank Group I know how to find it* The World Bank Group is responsive to my 51 7.69 1.90 79 5.54 2.21 information requests and inquiries* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 136 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Côte d’Ivoire? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank (IBRD/IDA)* 88.7% 5.9% The International Finance Corporation (IFC)* 32.4% 1.6% The Multilateral Investment Guarantee 2.8% 0.0% Agency (MIGA)* None* 4.2% 93.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Observer* 9.0% 54.0% Use World Bank Group reports/data 13.4% 21.3% Engage in World Bank Group 26.9% 21.8% related/sponsored events/activities Collaborate as part of my professional duties* 82.1% 32.8% Use World Bank Group website for 19.4% 28.2% information, data, research, etc. *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 137 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year1 FY ’10 Response Number = 356  FY ’14 Response Number = 288 B. Overall Attitudes toward the World Bank Group year FY 2010 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 354 6.10 2.11 278 5.68 2.41 Bank Group in Côte d’Ivoire?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY10 country surveys year FY 2010 FY 2014 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Côte 349 5.87 1.98 228 6.75 1.95 d’Ivoire.* (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY10 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire? (1-Strongly disagree, 10-Strongly agree) year FY 2010 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a 354 7.01 2.18 252 7.86 1.75 relevant role in developm ent in Côte d’Ivoire* The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 341 5.65 2.27 226 6.35 2.16 Côte d’Ivoire* The World Bank Group s upports program s and 336 5.70 2.25 223 7.18 2.07 s trategies that are realis tic for Côte d’Ivoire* The World Bank Group treats clients and 328 5.77 2.24 156 7.29 2.34 s takeholders in Côte d’Ivoire with res pect* *Significantly different between FY14 and FY10 country surveys To what extent is the World Bank Group an effective development partner in Côte d’Ivoire in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2010 FY 2014 N Mean SD N Mean SD Flexibility (in terms of changing country 154 4.99 2.09 149 6.41 1.70 circumstances)* Staff accessibility 331 4.86 2.67 201 5.21 2.45 Straightforwardness and honesty* 324 5.12 2.98 160 7.38 1.74 Collaboration with other donors 281 6.89 2.06 111 7.20 1.93 *Significantly different between FY14 and FY10 country surveys 1 Only those questions that were asked in the FY ’10 and FY ’14 country surveys, with similar response scales/options, are presented. 138 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not important at all, 10-Very important) year FY 2010 FY 2014 N Mean SD N Mean SD Poverty reduction* 354 8.55 1.78 245 9.17 1.15 Economic growth* 353 8.12 1.86 235 8.63 1.44 Domestic private sector development* 346 7.61 2.20 237 8.31 1.70 Regulatory framework 333 7.19 2.34 217 7.27 2.07 Public sector governance/ reform* 349 7.62 2.09 251 8.58 1.76 Education* 353 8.54 1.61 246 8.82 1.59 Health 353 8.60 1.61 249 8.82 1.54 Gender equity 338 7.20 2.25 227 7.26 2.09 Agricultural development* 346 8.03 1.92 243 8.79 1.18 Natural resource management* 344 7.46 2.18 237 8.34 1.88 Social protection 344 7.49 2.26 224 7.12 2.21 Climate change 332 7.13 2.67 232 7.03 1.91 *Significantly different between FY14 and FY10 country surveys How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (1-Not effective at all, 10-Very effective) year FY 2010 FY 2014 N Mean SD N Mean SD Poverty reduction* 346 5.44 2.06 185 7.28 1.72 Economic growth* 342 5.58 2.07 163 7.42 1.52 Domestic private sector development* 325 5.15 2.03 123 6.50 1.77 Regulatory framework* 290 5.01 2.04 94 6.36 2.14 Public sector governance/ reform* 326 5.48 2.00 169 7.17 1.67 Education* 339 6.38 2.11 167 7.32 1.66 Health* 342 6.50 2.20 168 7.26 1.49 Gender equity* 309 5.30 2.17 111 6.42 1.90 Agricultural development* 328 5.56 2.06 138 6.95 1.62 Natural resource management* 322 4.99 2.08 90 6.66 1.77 Social protection 325 5.19 2.02 79 5.18 1.85 Climate change* 305 4.16 2.25 66 5.56 1.82 *Significantly different between FY14 and FY10 country surveys D. The World Bank Group’s Knowledge Work and Activities In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2010 FY 2014 N Mean SD N Mean SD Are adaptable to Côte d’Ivoire’s specific development challenges and country 334 5.96 2.31 197 6.36 2.23 circumstances 139 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2010 FY 2014 N Mean SD N Mean SD The World Bank Group dis burses funds 155 5.23 2.54 175 4.09 1.83 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s it 156 7.43 2.10 209 7.32 2.13 s upports The World Bank Group’s conditions on its 295 5.73 2.51 130 5.71 1.74 lending are reas onable Working with the World Bank Group increas es 151 6.31 2.22 193 7.35 1.94 Côte d’Ivoire’s ins titutional capacity* *Significantly different between FY14 and FY10 country surveys G. Communication and Information Sharing Do you have access to the Internet?* Percentage of Respondents FY 2010 FY 2014 Yes 91.6% 98.1% No 8.4% 1.9% *Significantly different between FY14 and FY10 country surveys Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2010 FY 2014 Yes 33.0% 46.1% No 67.0% 53.9% *Significantly different between FY14 and FY10 country surveys Which do you primarily use?* Percentage of Respondents FY 2010 FY 2014 The World Bank's country website 35.9% 54.1% The World Bank's main website 64.1% 45.9% *Significantly different between FY14 and FY10 country surveys Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2010 FY 2014 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 109 7.35 1.92 136 6.59 2.09 navigate.* I find the information on the World Bank 132 8.11 1.58 136 7.40 1.80 Group’s websites useful.* When I need information from the World Bank 305 5.79 2.85 190 5.58 2.87 Group I know how to find it The World Bank Group is responsive to my 270 5.46 2.72 134 6.37 2.30 information requests and inquiries* *Significantly different between FY14 and FY10 country surveys 140 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the World 6.36 7.34 7.04 6.05 6.68 6.62 6.57 6.96 6.43 6.89 6.43 7.43 Bank Group’s effectivenes s in Côte d’Ivoire. To what extent do you believe the World Bank Group’s s taff is well prepared to help Côte d’Ivoire 6.84 8.07 7.79 6.45 7.21 7.28 7.14 7.49 7.09 7.38 6.88 8.33 s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 7.53 8.55 7.95 7.60 7.81 7.80 7.67 8.26 7.77 7.84 7.64 8.26 relevant role in developm ent in Côte d’Ivoire The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for Côte 6.06 7.03 6.49 6.08 6.25 6.57 6.13 7.02 6.41 6.22 6.11 6.92 d’Ivoire Res pons ivenes s 6.35 6.69 6.44 6.47 6.44 6.48 6.45 6.46 6.30 6.61 6.17 7.07 Flexibility (in term s of the ins titution’s products and 5.84 6.50 6.03 5.82 6.14 5.34 5.77 6.56 5.53 6.37 6.05 5.69 s ervices ) Flexibility (in term s of changing country 6.22 6.69 6.60 6.00 6.41 6.24 6.24 6.79 6.18 6.56 6.37 6.34 circum s tances ) Being inclus ive 6.46 6.31 6.21 6.82 6.42 6.33 6.27 6.81 6.35 6.44 6.64 5.89 Opennes s 6.02 6.73 6.74 5.29 5.98 6.98 6.21 6.26 6.10 6.33 5.98 6.84 Staff acces s ibility 4.86 6.19 5.37 4.84 5.24 4.87 4.99 5.89 4.79 5.53 4.89 5.81 Straightforwardnes s and hones ty 7.15 7.66 7.45 6.82 7.43 6.62 7.07 8.04 7.09 7.38 7.26 7.18 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 4.41 6.67 5.60 4.12 5.12 4.66 4.88 5.73 4.70 5.35 4.55 6.24 work Collaboration with groups outs ide of the 5.78 6.70 6.41 5.17 6.14 5.72 5.83 6.96 5.82 6.23 6.16 5.77 Governm ent Collaboration with the Governm ent 8.13 8.72 8.52 7.83 8.34 7.83 8.14 8.69 8.00 8.47 8.11 8.49 Collaboration with other donors 7.01 7.49 7.19 7.12 7.79 5.17 7.23 6.88 6.31 7.75 7.33 6.73 The s peed in which it gets things accom plis hed on 6.20 6.53 6.47 5.71 6.43 5.34 6.23 6.00 5.89 6.50 5.95 6.78 the ground Being a long-term partner 7.82 8.38 8.12 7.65 8.14 7.15 7.69 8.79 7.78 8.08 7.80 8.26 To what extent does the World Bank Group’s work help to achieve developm ent res ults in Côte 6.74 7.70 7.24 6.77 7.16 6.70 6.96 7.41 6.62 7.59 7.00 7.20 d’Ivoire? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in Côte 6.59 7.17 6.88 6.80 6.81 7.04 6.61 8.05 6.61 7.07 6.94 6.65 d’Ivoire? The World Bank Group’s financial ins trum ents 6.60 7.27 6.86 6.79 6.84 6.78 6.73 7.20 6.55 7.17 6.76 6.98 m eet the needs of Côte d’Ivoire The World Bank Group m eets Côte d’Ivoire’s 6.40 6.32 6.50 6.14 6.55 5.71 6.12 7.38 6.09 6.67 6.40 6.25 needs for knowledge s ervices The World Bank Group's knowledge work and activities are adaptable to Côte d’Ivoire’s s pecific 6.09 6.65 6.64 5.56 6.18 6.28 6.26 5.93 5.80 6.63 6.02 6.64 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 7.36 7.45 7.39 7.45 7.61 6.62 7.33 7.79 7.24 7.62 7.37 7.53 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.33 7.49 7.59 6.99 7.27 7.62 7.19 7.92 7.33 7.35 7.26 7.54 activities ? The World Bank Group takes decis ions quickly in 4.86 5.53 5.16 4.96 5.17 4.62 5.20 4.72 4.85 5.33 4.94 5.39 Côte d’Ivoire Where country s ys tem s are adequate, the World 7.03 5.80 6.41 6.92 6.82 6.00 6.45 7.38 6.75 6.40 6.53 6.73 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 141 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Academia/ Office of Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research institute/ Parliamentarian Implementation Agency project Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 9 7.11 1.69 44 7.00 1.64 30 7.20 1.73 11 6.18 1.60 22 6.41 1.50 48 6.23 2.04 14 6.79 2.67 9 5.22 2.22 30 6.77 2.05 Bank Group’s effectiveness in Côte d’Ivoire. To what extent do you believe the World Bank Group’s staff is well prepared to help Côte 10 8.40 1.90 43 7.56 1.48 22 7.82 1.59 11 6.00 1.48 21 6.81 1.25 41 6.93 2.52 10 8.30 1.95 10 5.60 2.17 23 7.22 2.24 d’Ivoire solve its most complicated development challenges?* Overall the World Bank Group currently plays a 9 8.00 1.73 50 7.82 1.78 29 8.21 1.72 13 8.00 .82 28 7.14 1.84 67 7.70 1.78 12 9.75 .45 11 7.09 1.87 26 7.65 1.67 relevant role in development in Côte d’Ivoire* The World Bank Group’s work is aligned with what I consider the development priorities for 8 7.63 1.51 44 7.00 2.05 26 5.73 1.91 13 6.00 1.22 27 6.19 1.62 61 6.26 2.36 13 6.08 3.90 11 5.36 2.01 19 6.58 1.57 Côte d’Ivoire Responsiveness* 8 7.50 .53 30 6.20 1.47 16 5.13 2.33 11 5.91 1.30 9 5.67 1.94 47 6.77 1.99 8 8.38 .74 4 5.50 .58 10 7.00 2.91 Flexibility (in terms of the institution’s products 5 7.80 .45 37 6.03 1.83 11 6.55 1.75 9 4.44 1.01 12 5.83 1.47 36 5.83 1.87 4 6.50 1.00 6 6.00 2.37 7 6.00 1.00 and services) Flexibility (in terms of changing country 8 6.88 .99 38 6.24 1.97 14 7.36 .93 11 5.09 1.22 13 6.31 1.84 32 6.06 1.56 7 8.43 1.81 6 6.67 1.86 9 5.44 1.13 circumstances)* Being inclusive* 8 7.25 1.04 28 6.79 1.40 7 6.43 1.51 10 5.50 2.37 13 5.23 1.96 34 5.74 2.22 7 9.14 1.46 4 7.00 2.31 5 7.80 .84 Openness* 5 7.40 3.05 37 6.16 2.53 23 4.78 2.09 13 5.85 1.63 13 5.69 1.38 54 6.17 2.35 8 9.00 1.31 4 7.50 .58 19 7.53 1.12 Staff accessibility* 8 5.75 2.19 43 5.16 2.55 25 4.32 2.53 13 4.46 1.90 19 4.79 1.51 53 5.26 2.51 10 8.20 1.75 6 7.00 2.37 16 4.25 2.38 Straightforwardness and honesty* 6 6.83 1.83 33 7.21 1.80 18 7.50 .92 11 6.27 1.35 20 7.30 1.22 42 7.29 1.98 6 9.50 .55 2 10.00 0.00 14 7.00 2.15 Ease of access to the people at the World Bank Group who are making decisions important to 6 6.50 2.81 41 5.32 2.83 24 4.00 2.23 6 4.67 2.07 20 5.25 1.71 48 4.85 2.35 10 8.70 1.57 2 5.00 0.00 12 3.00 1.28 my work* Collaboration with groups outside of the 6 6.33 1.03 34 6.21 1.55 14 6.43 1.40 8 2.88 1.81 16 6.56 1.46 56 5.63 2.40 7 8.86 .90 5 4.80 2.68 20 7.25 1.59 Government* Collaboration with the Government* 10 8.50 1.84 44 8.16 1.29 25 8.12 1.09 12 8.92 1.00 24 7.17 1.58 50 8.38 .95 12 9.67 .49 9 8.44 1.67 20 8.30 1.56 Collaboration with other donors* 5 7.20 1.79 20 7.95 1.05 14 8.00 .96 13 4.85 2.79 13 6.38 1.12 16 7.19 1.28 5 9.20 .84 2 8.00 0.00 15 7.00 2.56 The speed in which it gets things accomplished 9 7.78 1.56 36 5.94 1.84 18 6.56 .78 9 4.00 2.60 18 7.17 1.04 48 6.50 2.46 6 8.17 .98 2 5.00 0.00 17 5.29 1.86 on the ground* Being a long-term partner* 9 9.33 1.00 41 8.32 1.51 29 8.10 1.52 11 8.00 1.00 21 7.62 1.32 54 7.56 1.87 10 9.40 1.58 4 8.50 1.73 18 6.89 2.61 To what extent does the World Bank Group’s work help to achieve development results in 9 7.11 1.76 44 7.16 1.33 23 7.91 1.35 13 7.00 1.00 24 6.63 1.69 62 6.84 1.79 12 7.67 1.87 6 6.17 1.17 29 7.17 2.00 Côte d’Ivoire? To what extent does the World Bank Group help to build/strengthen existing country systems in 8 7.25 1.04 38 7.24 1.75 13 6.77 1.24 13 6.92 1.44 18 6.11 2.05 29 7.07 1.49 7 8.00 1.00 4 7.00 0.00 13 5.31 1.25 Côte d’Ivoire?* The World Bank Group’s financial instruments 8 7.50 1.41 44 7.57 1.65 16 6.94 1.61 11 7.45 1.04 27 6.19 1.80 50 6.68 1.94 12 8.17 1.59 10 5.60 3.10 22 5.45 2.34 meet the needs of Côte d’Ivoire* The World Bank Group meets Côte d’Ivoire’s 9 8.00 1.58 43 6.72 1.87 16 5.75 2.32 11 4.27 2.83 24 6.38 1.56 44 6.75 .97 11 7.45 2.42 10 5.60 2.80 19 5.58 1.07 needs for knowledge services* The World Bank Group's knowledge work and activities are adaptable to Côte d’Ivoire’s specific 9 7.89 1.62 38 5.47 2.41 21 5.95 .74 11 4.27 2.28 17 5.76 1.30 52 6.88 2.06 12 8.92 .90 10 5.00 2.58 18 6.11 2.30 development challenges and country circumstances* Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 9 9.11 1.05 48 7.10 1.63 27 7.81 1.59 8 5.13 1.13 25 7.00 1.29 54 7.59 1.79 12 8.83 1.47 8 6.25 1.28 25 7.24 1.94 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 9 8.22 1.48 43 7.37 1.40 20 6.85 1.09 9 5.78 1.48 28 7.54 .92 48 7.42 1.93 11 8.73 1.95 8 7.00 1.69 28 7.25 1.14 activities?* The World Bank Group takes decisions quickly in 2 7.50 .71 34 4.44 2.00 20 5.25 2.45 9 4.67 1.80 10 5.30 1.34 31 4.71 1.42 11 7.09 2.70 2 6.00 0.00 12 4.67 1.56 Côte d’Ivoire* Where country systems are adequate, the World 2 7.50 .71 23 7.48 1.73 11 5.73 .90 6 2.67 1.97 11 6.73 1.90 21 6.86 1.53 6 7.50 3.51 2 5.00 0.00 11 7.45 .82 Bank Group makes appropriate use of them* *Significantly different between stakeholder groups 142 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 Appendix H: Côte d’Ivoire FY 2014 Questionnaire World Bank Group Client Survey FY14 – Côte d’Ivoire The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Côte d’Ivoire or who observe activities related to social and economic development. The following survey will give the World Bank Grou p’s team that works in Côte d’Ivoire, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Côte d’Ivoire. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBR D, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CÔTE D’IVOIRE A1. In general would you say that Côte d’Ivoire is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 143 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Côte d’Ivoire. Please identify which of the following you consider the most important development priorities in Côte d’Ivoire? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction Security/stabilization/reconstruction/ 3 21 Food security reconciliation Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender equity 24 Agricultural development 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Land and rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti-corruption and anti-racketeering 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 144 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Côte d’Ivoire? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction/reconciliation 2 Equality of opportunity (i.e., equity) 19 Anti-corruption and anti-racketeering 3 Economic growth 20 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender equity 24 Social cohesion 8 Land and rural development 25 Education 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 145 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Côte d’Ivoire? (Choose no more than THREE) 1 Energy 18 Social cohesion Public sector governance/ reform (i.e., government 2 Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti-corruption and anti-racketeering 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction/reconciliation 9 Regional conflict and tensions 26 Education 10 Land and rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Law and justice (e.g., judicial system) 14 Trade and exports 31 Local governance and institutions 15 Information and communications technology 32 Crime and violence 16 Regulatory framework 33 Financial markets 17 Communicable/non-communicable diseases A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Côte d’Ivoire? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 146 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Côte d’Ivoire? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Côte d’Ivoire. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Côte d’Ivoire solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Côte d’Ivoire, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Côte d’Ivoire? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction/reconciliation 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Land and rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti-corruption and anti-racketeering 17 Urban development 35 Disaster management 18 Environmental sustainability 147 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Côte d’Ivoire? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development (state and semi-state institutions) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) 11 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Côte d’Ivoire’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) B14 Strategy formulation (e.g., PRSP assistance) 1 2 3 4 5 6 7 8 9 10 148 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP The World Bank Group can provide capacity building support in a number of ways in Côte d’Ivoire. To which degree would Côte d’Ivoire benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B15 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B16 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B17 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B18 1 2 3 4 5 6 7 8 9 10 policy change The legislative branch, to help them more B19 effectively debate and consider development 1 2 3 4 5 6 7 8 9 10 programs How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Côte d’Ivoire? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B20 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B21 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B22 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Côte d’Ivoire to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B23 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B24 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B25 1 2 3 4 5 6 7 8 9 10 achieve development goals) 149 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B26. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Côte d’Ivoire? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Côte d’Ivoire 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know B27. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Côte d’Ivoire? (Choose no more than TWO) 1 Capacity development (state and semi-state institutions, incl. the National Statistics Institute) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know 150 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B28. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g., WAEMU, ECOWAS, African Union, CEMAC) 16 Other (please specify): __________________________ 17 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Côte d’Ivoire? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B29 1 2 3 4 5 6 7 8 9 10 relevant role in development in Côte d’Ivoire The World Bank Group’s work is aligned with what I B30 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Côte d’Ivoire The World Bank Group supports programs and B31 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Côte d’Ivoire The World Bank Group treats clients and B32 1 2 3 4 5 6 7 8 9 10 stakeholders in Côte d’Ivoire with respect 151 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Côte d’Ivoire, in terms of each of the following? To no To a very Don't degree at significant know all degree B33 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B34 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B35 1 2 3 4 5 6 7 8 9 10 circumstances) B36 Being inclusive 1 2 3 4 5 6 7 8 9 10 B37 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B38 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B39 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B40 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B41 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B42 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B43 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B44 1 2 3 4 5 6 7 8 9 10 the ground B45 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B46. To be a more effective development partner in Côte d’Ivoire, do you believe that the World Bank Group should have…? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B47. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 152 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Côte d’Ivoire? Not important Very Don't at all important know 1 Anti-corruption and anti-racketeering 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Land and rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction/reconciliation 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 153 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Côte d’Ivoire? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti-corruption and anti-racketeering 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Land and rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction/reconciliation 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 154 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Côte d’Ivoire? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Côte d’Ivoire? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Côte d’Ivoire? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Côte d’Ivoire? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C6 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10 Loan, etc.) meet the needs of Côte d’Ivoire The World Bank Group meets Côte d’Ivoire’s C7 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Côte d’Ivoire? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 155 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Côte d’Ivoire, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Côte d’Ivoire's development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on D7 1 2 3 4 5 6 7 8 9 10 global good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Côte d’Ivoire’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 156 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Côte d’Ivoire’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10 the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10 Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Côte d’Ivoire Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Côte d’Ivoire’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) 157 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP E15. Which of the following best describes the way the World Bank Group operates in Côte d’Ivoire? (Select only one response) 1 The World Bank Group takes too much risk in Côte d’Ivoire 2 The World Bank Group does not take enough risk in Côte d’Ivoire 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E16. To what extent do you believe the World Bank Group is adequately staffed in Côte d’Ivoire? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 158 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CÔTE D’IVOIRE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Côte d’Ivoire? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Côte d’Ivoire’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Côte d’Ivoire’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Increase the level of World Bank Group staffing in Côte d’Ivoire’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Côte d’Ivoire, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Côte d’Ivoire? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Côte d’Ivoire 6 Don’t know 159 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CÔTE D’IVOIRE F3. Please answer the following questions: A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank Choose no more than THREE for each below would benefit most Group playing a leading role among column from other donors in Côte international partners in Côte d’Ivoire? d’Ivoire? 1 Building social safety nets 2 Strengthening public financial management 3 Reducing violence 4 Increasing access to justice systems 5 Strengthening security mechanisms Strengthening conflict resolution 6 mechanisms 7 Increasing access to basic services 8 Building capacity of state institutions 9 Generating jobs 10 Improving livelihoods 11 Increasing cohesion Stimulating dialogue to promote peace and 12 stability 160 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Côte d’Ivoire? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 161 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.banquemondiale.org/cotedivoire) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 162 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Youth organizations 21 Judiciary Branch 22 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 163 The World Bank Group Côte d’Ivoire Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Côte d’Ivoire? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group in Côte d’Ivoire? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 North 2 South 3 Central 4 West 5 East H7. Do you live in urban or rural area? 1 Urban 2 Rural Thank you for completing the survey! 164