96141 Ukraine The World Bank Group Country Survey FY 2014 Report of Findings January 2014 The World Bank Group Ukraine Country Opinion Survey 2014 Acknowledgements The Ukraine Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Ukraine country team and the local fielding agency SOCIAL RESEARCH CENTER OF THE SOCIOLOGY INSTITUTE OF THE NATIONAL ACADEMY OF SCIENCE OF UKRAINE. In particular, PORG is grateful to Dmytro Derkach (Communications Officer) and Anastasia Soltis (External Affairs Assistant) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Ukraine Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Ukraine ...................................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Effectiveness................................................................25 VII. How the World Bank Group Operates .......................................29 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Ukraine ...............40 X. Communication and Openness..................................................43 XI. Appendices ................................................................................48 2 The World Bank Group Ukraine Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Ukraine perceive the Bank Group;  Obtain systematic feedback from stakeholders in Ukraine regarding:  Their views regarding the general environment in Ukraine;  Their overall attitudes toward the World Bank Group in Ukraine;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Ukraine;  Perceptions of the World Bank Group’s future role in Ukraine.  Use data to help inform Ukraine country team’s strategy. II. Methodology In October 2013, 321 stakeholders of the World Bank Group in Ukraine were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/ programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 169 stakeholders participated in the survey (53% response rate). Respondents received questionnaires via post and returned them accordingly. Respondents were asked about: general issues facing Ukraine; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Ukraine; and the WBG’s communication and information sharing in Ukraine. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Ukraine: Respondents were asked to indicate whether Ukraine is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Ukraine, and how “shared prosperity� would be best achieved in Ukraine. 3 The World Bank Group Ukraine Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the World Bank Group, the WBG’s effectiveness in Ukraine, WBG staff preparedness to help Ukraine solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Ukraine, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Ukraine, the extent to which the WBG meets Ukraine’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across twenty one development areas, such as economic growth, governance, private sector development, education, and job creation. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support. F. The Future Role of the World Bank Group in Ukraine: Respondents were asked to indicate what the WBG should do to make itself of greater value in Ukraine, and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Ukraine, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 146 respondents (65% response rate) who completed the survey in FY 2008 and to responses from 150 respondents (82% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from the office of the President, Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from community based organizations and private foundations were combined with those from NGOs; and the few respondents from the office of a parliamentarian, local government, bilateral and multilateral agencies, PMUs, and consultants/contractors working on WBG-supported projects/programs were included in the “Other� category. There were no respondents from trade unions, faith- based groups, and the judiciary branch. Percentage of Respondents (N=164) NGO 18% Employee of Ministry/ Ministerial Department/ 16% Implementation Agency Private Sector Organization 15% Academia/Research Institute/Think Tank 12% Other 6% Independent Government Institution 5% Media 5% Office of Minister 4% Private Foundation 4% Office of the President, Prime Minister 3% Community Based Organization 3% Multilateral Agency 2% Consultant/Contractor on WBG supported project 2% Local Government Office or Staff 1% Office of Parliamentarian 1% PMU 1% Bilateral Agency 1% Financial Sector/Private Bank 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=162) Public sector governance/ public financial 19% management/ anti-corruption Other 12% Private sector development/ foreign direct 9% investment Law and justice/ regulatory framework 8% Social protection 7% Natural resource management/ environmental 7% sustainability Financial markets/ banking 6% Information and communications technology 6% Transport 5% Urban development 5% Education 4% Agriculture/ rural development / food security 4% Energy 2% Health/ Communicable/non-communicable 2% diseases Job creation/ employment 1% Gender/ equality of opportunity 1% Water and sanitation 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in Kyiv. Because of the small number of respondents from oblast centers and other cities, these locations were combined under the “Other� category for all further analyses.  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 81). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=164) Kyiv 76% Oblast Center 22% Other city 2% “Which best represents your geographic location?� (Respondents chose from a list.) 7 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Ukraine, can be found in Appendix E (see page 95). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. Percentage of Respondents (N=165) Yes 49% No 51% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� Percentage of Respondents (N=158) Collaborate as part of my professional duties 43% Engage in World Bank Group related/sponsored 37% events/activities Use World Bank Group reports/data 34% Use World Bank Group website for information, 31% data, research, etc. Observer (i.e., follow in media, discuss in informal 24% conversations, etc.) "Which of the following describes most of your exposure to the World Bank Group in Ukraine? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=160) The World Bank (IBRD) 58% The International Finance 19% Corporation (IFC) The Multilateral Investment 6% Guarantee Agency (MIGA) None 40% "Which of the following agencies of the World Bank Group do you work with in Ukraine? (Select all that apply)." (Respondents chose from a list. Responses combined.) 9 The World Bank Group Ukraine Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Across all respondents, familiarity with the World Bank Group received a mean rating of 5.2; this was significantly lower than the mean ratings received in the FY ’08 country survey (7.3) and the FY ’03 country survey (7.1).  Respondents from the office of the President/Prime Minister/Minister had the highest levels of familiarity with the WBG whereas respondents from the private sector/financial sector/private banks had significantly lower levels of familiarity.  Respondents from Kyiv and outside Kyiv had statistically similar levels of familiarity with the WBG in Ukraine.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Ukraine, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Ukraine’s development, and the WBG’s ability to help achieve development results in Ukraine. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.2 Office of President/ Prime Minister/ Minister 6.8 Other 6.0 Media 5.6 Independent Government Institution 5.4 Employee of Ministry/ Ministerial Department/ 5.0 Implementation Agency NGO/ CBO/ Private Foundation 5.0 Academia/ Research Institute/ Think Tank 4.6 Private Sector Organization/ Financial Sector/ 4.2 Private Bank "How familiar are you with the work of the World Bank Group in Ukraine?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Ukraine Country Opinion Survey 2014 IV. General Issues Facing Ukraine Headed in the Right Direction  A majority of respondents from the office of the President/Prime Minister/Minister, employees of ministries/ministerial departments/implementation agencies, and independent government institutions indicated that Ukraine is headed in the right direction.  Respondents from academia/research institutes/think tanks, NGOs/CBOs/private foundations, and the media tended to indicate that Ukraine is headed in the wrong direction.  Respondents from the private sector/financial sector/private banks tended to indicate that they were not sure whether Ukraine is headed in the right or wrong direction. Percentage of Respondents (N=161) The right direction 42% The wrong direction 29% Not sure 29% "In general, would you say that Ukraine is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Ukraine Country Opinion Survey 2014 IV. General Issues Facing Ukraine (continued) Development Priority  In the FY ’08 country survey*, economic growth (62%) was considered the most important development priority for Ukraine. Percentage of Respondents (N=165) Anti corruption 54% Public sector governance/reform 35% Law and justice 28% Social protection 18% Education 16% Foreign direct investment 16% Domestic private sector development 15% Job creation/employment 15% Health 13% Economic growth 13% Poverty reduction 10% Transport 8% Global/regional integration 7% Energy 7% Equality of opportunity 5% Regulatory framework 5% Rural development 4% Urban development 4% Natural resource management 4% Information and communications technology 4% Environmental sustainability 4% "Listed below are a number of development priorities in Ukraine. Please identify which of the following you consider the most important development priorities in Ukraine. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’08 survey. 12 The World Bank Group Ukraine Country Opinion Survey 2014 IV. General Issues Facing Ukraine (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=167) Social protection 42% Job creation/employment 41% Economic growth 40% Anti corruption 32% Public sector governance/reform 23% Domestic private sector development 21% Law and justice 15% Equality of opportunity 14% Foreign direct investment 14% Rural development 12% Education 10% Health 7% Urban development 5% Agricultural development 5% Information and communications technology 4% Energy 3% Regulatory framework 2% Global/regional integration 2% Crime and violence 2% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ukraine?" (Respondents chose from a list. Responses combined.) 13 The World Bank Group Ukraine Country Opinion Survey 2014 IV. General Issues Facing Ukraine (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=168) Anti corruption 53% Foreign direct investment 45% Public sector governance/reform 24% Domestic private sector development 18% Education 17% Agricultural development 17% Law and justice 17% Equality of opportunity 14% Information and communications technology 13% Job creation/employment 13% Trade and exports 11% Energy 11% Transport 8% Global/regional integration 6% Rural development 6% Urban development 5% Financial markets 5% Health 4% Regulatory framework 3% Social protection 2% Natural resource management 2% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ukraine? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 14 The World Bank Group Ukraine Country Opinion Survey 2014 IV. General Issues Facing Ukraine (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=162) A growing middle class 55% Consistent economic growth 46% Better entrepreneurial opportunities (i.e., to start 20% small and medium sized businesses) Greater equity of fiscal policy 20% Education and training that better ensure job 17% opportunity Better quality public services 10% Greater voice and participation for citizens to help 8% ensure greater accountability More reliable social safety net 8% Better employment opportunities for young people 6% Greater access to health and nutrition for citizens 6% Greater access to micro-finance for the poor 1% Better opportunity for the poor who live in rural 1% areas Other 1% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Ukraine? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  In the FY ’08 country survey*, respondents indicated that the Bank should focus its resources on economic growth (32%) and foreign direct investment (30%) in Ukraine. Percentage of Respondents (N=169) Public sector governance/reform 41% Education 27% Anti corruption 22% Foreign direct investment 21% Poverty reduction 15% Regulatory framework 15% Job creation/employment 13% Economic growth 13% Health 12% Transport 11% Law and justice 11% Information and communications technology 11% Global/regional integration 10% Domestic private sector development 10% Rural development 8% Energy 8% Agricultural development 7% Financial markets 7% Environmental sustainability 7% Urban development 5% Social protection 4% Natural resource management 4% “When thinking about how the World Bank Group can have the most impact on development results in Ukraine, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ukraine? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’08 survey. 16 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  The World Bank Group’s effectiveness in Ukraine received a mean rating of 6.2 across all respondents. This is significantly lower than the mean ratings received in the FY ’08 country survey (7.7) and the FY ’03 country survey (7.1).  Respondents from the media and independent government institutions gave the highest ratings for the WBG’s overall effectiveness whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the WBG’s overall effectiveness in Ukraine. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 Media 6.9 Independent Government Institution 6.9 Other 6.7 Academia/ Research Institute/ Think Tank 6.4 NGO/ CBO/ Private Foundation 6.3 Office of President/ Prime Minister/ Minister 6.3 Employee of Ministry/ Ministerial Department/ 5.7 Implementation Agency Private Sector Organization/ Financial Sector/ 4.8 Private Bank "Overall, please rate your impression of the World Bank Group's effectiveness in Ukraine?" (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from independent government institutions gave the highest ratings for the World Bank Group helping achieve development results in Ukraine whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the WBG helping achieve development results in Ukraine. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 Independent Government Institution 7.3 Other 6.6 Office of President/ Prime Minister/ Minister 6.5 NGO/ CBO/ Private Foundation 6.4 Employee of Ministry/ Ministerial Department/ 6.1 Implementation Agency Media 6.1 Academia/ Research Institute/ Think Tank 5.8 Private Sector Organization/ Financial Sector/ 5.3 Private Bank "To what extent does the World Bank Group’s work help to achieve development results in Ukraine?" (1 - "To no degree at all", 10 - "To a very significant degree") 18 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the World Bank Group’s staff is well prepared to help Ukraine solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 Media 8.6 Independent Government Institution 7.9 Other 7.7 Academia/ Research Institute/ Think Tank 7.7 NGO/ CBO/ Private Foundation 7.4 Employee of Ministry/ Ministerial 7.2 Department/ Implementation Agency Private Sector Organization/ Financial 7.1 Sector/ Private Bank Office of President/ Prime Minister/ 6.4 Minister "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ukraine solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 19 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were no significant differences across stakeholder groups in their aggregated responses to twenty five indicator questions (responses to indicator questions across all stakeholder groups can be found in Appendix F, page 96). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.0 Independent Government Institution 7.7 Academia/ Research Institute/ Think Tank 7.3 Media 7.2 Other 7.2 NGO/ CBO/ Private Foundation 7.2 Employee of Ministry/ Ministerial Department/ 6.9 Implementation Agency Office of President/ Prime Minister/ Minister 6.7 Private Sector Organization/ Financial Sector/ 6.6 Private Bank Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendices E and F. 20 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  In the FY ’08 country survey*, respondents indicated that the Bank’s knowledge (51%) was its greatest value in Ukraine. Percentage of Respondents (N=166) Financial resources 33% 24% 57% Technical assistance 22% 25% 47% Capacity development 15% 13% 28% Policy advice, studies, analyses 8% 13% 21% Mobilizing third party financial resources 2% 12% 14% Convening/facilitating 12% 2% 14% Donor coordination 2% 7% 9% Data 7% 2% 9% Greatest value Second greatest value Other 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ukraine?" (Respondents chose from a list.) * Not all of the response options provided in the FY ’14 survey were provided in the FY ’08 survey. 21 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Donor coordination 7.1 Technical assistance 6.9 Mobilizing third party financial resources 6.8 Policy advice, studies, analyses 6.4 Financial resources 6.4 Data 5.9 Convening/facilitating 5.0 “How effectively do the World Bank Group’s activities support Ukraine’s efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other organizational 7.5 strengthening) Policy design (for clarity and better incentives to 7.0 achieve development goals) Citizen engagement (incorporating citizens' voices 5.1 into development) "How effective do you believe the World Bank Group is in terms of the CAPACITY BUILDING work it does in each of the following areas in Ukraine?" (1 - "Not effective at all", 10 - "Very effective") 22 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=167) Not collaborating enough with non-state actors 26% Not enough public disclosure of its work 25% World Bank Group’s processes too complex 18% Too bureaucratic in its operational policies and 17% procedures Not adequately sensitive to political/social realities 14% in Ukraine Not willing to honestly criticize policies and reform 11% efforts in the country Don’t know 11% World Bank Group’s processes too slow 10% Too influenced by developed countries 10% Imposing technocratic solutions without regard to 10% political realities Not exploring alternative policy options 5% Arrogant in its approach 5% Not aligned with country priorities 2% Not aligned with other donors’ work 2% Staff too inaccessible 1% The credibility of its knowledge/data 1% Other 1% Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ukraine? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 23 The World Bank Group Ukraine Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  While respondents from the media, academia/research institutes/think tanks, and NGOs/ CBOs/private foundations tended to attribute slow or failed reform efforts to the Government working inefficiently, respondents from the office of the President/Prime Minister/Minister, independent government institutions, and employees of ministries/ ministerial departments/implementation agencies tended to indicate that reforms are not well thought out in light of country challenges. Percentage of Respondents (N=165) The Government works inefficiently 39% Reforms are not well thought out in light of country 36% challenges Lack of/inadequate levels of capacity in Government 33% There is not an adequate level of citizen/civil society 22% participation The World Bank Group is not sensitive enough to 17% political/social realities on the ground Political pressures and obstacles 16% The World Bank Group works too slowly 7% The World Bank Group does not do adequate follow 5% through/follow-up Poor donor coordination 4% Other 1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 24 The World Bank Group Ukraine Country Opinion Survey 2014 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Gender equity 6.4 Regulatory framework 6.3 Energy 6.2 Financial markets 6.1 Public sector governance/reform 5.9 Environmental sustainability 5.9 Water and sanitation 5.9 Trade and exports 5.7 Health 5.4 Domestic private sector development 5.3 Urban development 5.3 Foreign direct investment 5.3 Education 5.2 Agricultural development 5.1 Transport 4.9 Economic growth 4.9 Rural development 4.8 Social protection 4.8 Poverty reduction 4.8 Job creation/employment 4.5 Anti corruption 4.2 (1-"Not effective at all", 10-"Very effective") 25 The World Bank Group Ukraine Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant differences across stakeholder groups in their ratings of the WBG’s effectiveness across nine of these twenty-one development areas in Ukraine. For the most part, respondents from independent government institutions tended to give the highest ratings for the WBG’s effectiveness, whereas respondents from the private sector/financial sector/private banks tended to give significantly lower ratings. Those areas with significant stakeholder differences were:  “Regulatory framework�;  “Trade and exports�;  “Health�;  “Domestic private sector development�;  “Foreign direct investment�;  “Economic growth�;  “Social protection�;  “Poverty reduction�; and  “Job creation/employment�.  There were significant differences between geographic locations across five of these twenty-one areas. Respondents from Kyiv had significantly higher ratings for the WBG’s effectiveness in “Financial markets� and “Poverty reduction� than respondents from other regions of Ukraine. At the same time, respondents from Kyiv had significantly lower ratings for the WBG’s effectiveness in “Gender equity�, “Trade and exports�, and “Anti-corruption� than respondents from other regions.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 26 The World Bank Group Ukraine Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness compared to respondents in the FY’08 and FY’03 country surveys in the following sectors: gender equity, regulatory framework, and public sector governance/reform.  Respondents in this year’s country survey gave significantly lower ratings for the WBG’s effectiveness at health, education, economic growth, social protection, poverty reduction, and anti-corruption compared to respondents in the FY’08 country survey.  Respondents in this year’s country survey also gave significantly lower ratings for the WBG’s effectiveness at private sector development, economic growth, and poverty reduction compared to respondents in the FY’03 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.4 Gender equity^* 3.5 4.6 6.3 Regulatory framework^* 5.1 5.6 5.9 Public sector governance/reform^* 5.1 5.3 5.4 Health* 5.9 5.6 5.3 Domestic private sector development^ 5.6 5.8 5.3 Urban development 5.1 5.2 Education* 6.0 5.1 5.1 Agricultural development 5.1 4.9 Economic growth^* 6.3 6.0 4.8 Social protection* 5.4 4.8 FY 2014 Poverty reduction^* 5.6 5.3 FY 2008 4.2 FY 2003 Anti corruption* 4.8 (1-"Not effective at all", 10-"Very effective") (^Significantly different between FY 2014 and FY 2003; *Significantly different between FY 2014 and FY 2008) 27 The World Bank Group Ukraine Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Ukraine, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Ukraine. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at trade and exports; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Ukraine, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at energy; and  The WBG’s effectiveness at education. 28 The World Bank Group Ukraine Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Ukraine  Respondents in this year’s country survey had statistically similar levels of agreement with these statements compared to respondents in the FY ’08 country survey, and significantly higher levels of agreement with these statements compared to respondents in the FY ’03 country survey.  There were significant stakeholder group differences in their levels of agreement with the statement that “the WBG’s work is aligned with what I consider the development priorities for Ukraine�. Respondents from the media and NGOs/CBOs/private foundations had the highest levels of agreement, whereas respondents from the office of the President/Prime Minister/Minister and employees of ministries/ministerial departments/implementation agencies had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.6 The World Bank Group’s work is aligned with what I consider the development priorities for 7.3 Ukraine^ǂ 6.6 FY 2014 FY 2008 7.3 FY 2003 Overall the World Bank Group currently plays a 7.6 relevant role in development in Ukraine^ǂ 6.7 "To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different between FY 2014 and FY 2003) ǂIndicator Question 29 The World Bank Group Ukraine Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that the WBG’s conditions on its lending are reasonable, that the WBG disburses funds promptly, and that the WBG effectively monitors and evaluates the projects and programs it supports compared to respondents from the FY ’08 country survey.  Respondents in this year’s country survey had significantly lower levels of agreement that the WBG treats clients and stakeholders in Ukraine with respect compared to respondents from the FY ’08 and FY ’03 country surveys.  Respondents across all stakeholder groups had statistically similar levels of agreement with these statements, including the indicator questions (“Where country systems are adequate, the WBG makes appropriate use of them� and “The WBG takes decisions quickly in Ukraine�). Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 8.3 Bank Group makes appropriate use of themǂ The World Bank Group’s “Safeguard Policy� 8.2 requirements are reasonable The World Bank Group’s conditions on its lending are 8.1 7.2 reasonable* 8.0 The World Bank Group disburses funds promptly* 7.3 8.2 The World Bank Group effectively monitors and 7.8 6.9 evaluates the projects and programs it supports* 7.9 The World Bank Group provides effective 7.8 implementation support The World Bank Group treats clients and 7.7 8.5 stakeholders in Ukraine with respect^* 8.2 The World Bank Group’s approvals and reviews are 7.6 done in a timely fashion The World Bank Group takes decisions quickly in 6.6 Ukraineǂ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different between FY 2014 and FY 2003; *Significantly different between FY 2014 and FY 2008) ǂIndicator Question 30 The World Bank Group Ukraine Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents across stakeholder groups gave statistically similar ratings for most of the following qualities of the WBG as an effective development partner, except the WBG’s openness, collaboration with groups outside of the Government, and flexibility (in terms of its products/services and changing country circumstances). For the most part, respondents from academia/research institutes/think tanks tended to give the highest ratings whereas respondents from the private sector/financial sector/private banks tended to give significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for all of these qualities except the WBG’s collaboration with groups outside of the Government. Respondents from Kyiv gave significantly lower ratings than respondents from other areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partnerǂ 9.1 Collaboration with the Governmentǂ 8.1 Collaboration with other donorsǂ 8.0 Straightforwardness and honestyǂ 7.7 Ease of access to the people at the WBG who 7.6 are making decisions important to my workǂ Staff accessibilityǂ 7.5 Opennessǂ 7.0 The speed in which it gets things accomplished 6.4 on the groundǂ Being inclusiveǂ 6.1 Collaboration with groups outside of the 5.6 Governmentǂ Flexibility (in terms of the WBG’s products and 5.4 services)ǂ Responsivenessǂ 5.2 Flexibility (in terms of changing country 5.1 circumstances)ǂ "To what extent is the World Bank Group an effective development partner in Ukraine in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ǂIndicator Question 31 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents from independent government institutions, the office of the President/Prime Minister/Minister, and employees of ministries/ministerial departments/implementation agencies tended to indicate that they consulted WBG’s knowledge more often than respondents from other stakeholder groups. Percentage of Respondents (N=167) Weekly 11% Monthly 32% A few times a year 36% Rarely 17% Never 4% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 32 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Ukraine’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Group meets Ukraine’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 8.1 Media 8.8 Academia/ Research Institute/ Think Tank 8.5 Independent Government Institution 8.3 NGO/ CBO/ Private Foundation 8.3 Other 8.0 Private Sector Organization/ Financial Sector/ 7.9 Private Bank Employee of Ministry/ Ministerial Department/ 7.9 Implementation Agency Office of President/ Prime Minister/ Minister 7.2 "The World Bank Group meets Ukraine’s needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 33 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents across stakeholder groups gave statistically similar ratings for most of the following qualities of the WBG’s knowledge work and activities, except the WBG’s knowledge being a source of relevant information on global good practices, being accessible, and leading to practical solutions. For the most part, respondents from independent government institutions tended to give the highest ratings, whereas respondents from the private sector/financial sector/private banks tended to give significantly lower ratings.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are relevant to Ukraine’s development priorities 8.0 Enhance your knowledge and/or skills 8.0 Are adaptable to Ukraine’s specific development 7.7 challenges and country circumstancesǂ Are source of relevant information on global good 7.3 practices Are timely 7.2 Are translated enough into local language 7.1 Are accessible (well written and easy to 6.9 understand) Include appropriate level of stakeholder 6.8 involvement during preparation Lead to practical solutions 6.7 Are adequately disseminated 6.0 "In Ukraine, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ǂIndicator Question 34 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from independent government institutions and academia/research institutes/think tanks gave the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Ukraine whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 Independent Government Institution 7.4 Academia/ Research Institute/ Think Tank 7.1 NGO/ CBO/ Private Foundation 6.9 Office of President/ Prime Minister/ Minister 6.6 Media 6.3 Other 6.2 Employee of Ministry/ Ministerial Department/ 6.0 Implementation Agency Private Sector Organization/ Financial Sector/ 5.7 Private Bank "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 35 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from independent government institutions and academia/research institutes/think tanks gave the highest ratings for the technical quality of the WBG’s knowledge work and activities whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 Independent Government Institution 7.8 Academia/ Research Institute/ Think Tank 7.4 Other 7.1 Employee of Ministry/ Ministerial 7.1 Department/ Implementation Agency NGO/ CBO/ Private Foundation 6.9 Media 6.9 Office of President/ Prime Minister/ Minister 6.3 Private Sector Organization/ Financial Sector/ 5.9 Private Bank "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 36 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  While a majority of respondents across most stakeholder groups indicated “investment lending� as the WBG’s most effective instrument, respondents from academia/research institutes/think tanks and NGOs/CBOs/private foundations tended to indicate “technical assistance� as the WBG’s most effective instrument in reducing poverty. Percentage of Respondents (N=166) Investment lending 70% Technical assistance 60% Policy based lending/budget support to the 21% Government Capacity development 19% Knowledge products/services 17% Trust Fund management 4% Don’t know 2% Other 1% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Ukraine? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 37 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Ukraine’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the WBG’s financial instruments meet Ukraine’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 Media 8.8 Independent Government Institution 8.1 NGO/ CBO/ Private Foundation 8.1 Private Sector Organization/ Financial Sector/ 7.9 Private Bank Other 7.9 Employee of Ministry/ Ministerial Department/ 7.6 Implementation Agency Academia/ Research Institute/ Think Tank 7.2 Office of President/ Prime Minister/ Minister 7.1 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Ukraine" (1-"Strongly disagree", 10-"Strongly agree") 38 The World Bank Group Ukraine Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) WBG’s Internal Evaluation Mechanisms Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.3 "To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Ukraine?" (1-"To no degree at all", 10-"To a very significant degree") 39 The World Bank Group Ukraine Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ukraine Making the World Bank Group of Greater Value  While respondents from NGOs/CBOs/private foundations, the private sector/financial sector/private banks, the media, and academia/research institutes/think tanks tended to indicate that the WBG should reach out more to groups outside of the Government, respondents from the office of the President/Prime Minister/Minister, employees of ministries/ministerial departments/implementation agencies, and independent government institutions tended to indicate that the WBG should collaborate more effectively with Government clients and reduce the complexity of obtaining its financing to make itself of greater value in the country. Percentage of Respondents (N=166) Reach out more to groups outside of Government 40% Collaborate more effectively with Government clients (e.g., national, state, local) 29% Reduce the complexity of obtaining WBG financing 27% Increase the level of capacity development in the country 23% Offer more innovative knowledge services 17% Offer more innovative financial products 16% Improve the quality of its experts as related to Ukraine’s specific challenges 13% Ensure greater selectivity in its work 10% Provide more adequate data/knowledge/statistics/figures on Ukraine’s economy 7% Work faster 7% Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 2% Other 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Ukraine? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 The World Bank Group Ukraine Country Opinion Survey 2014 IX. The Future Role of the World Bank Group (continued) World Bank Group’s Services in Ukraine Percentage of Respondents (N=165) The combination is appropriate for Ukraine 83% Knowledge products 7% Financial services 5% Convening services 3% None of the above 1% Don’t know 1% "When considering the combination of services that the World Bank Group offers in Ukraine, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ukraine?" (Respondents chose from a list.) Capacity Building Support Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of 7.4 specific development projects on the ground Groups outside of government (e.g., civil society, media) to help them more effectively 6.9 engage and participate in development efforts The public sector, related to changing institutions (organizations or sociopolitical 6.8 conditions) "The World Bank Group can provide capacity building support in a number of ways in Ukraine. To what degree would Ukraine benefit, if capacity building were to support...?" (1-"To no degree at all", 10-"To a very significant degree") 41 The World Bank Group Ukraine Country Opinion Survey 2014 IX. The Future Role of the World Bank Group (continued) Collaborating with Stakeholders in Ukraine  Respondents from the office of the President/Prime Minister/Minister, employees of ministries/ministerial departments/implementation agencies, and independent government institutions were the most likely to indicate that the WBG should collaborate more with local governments in Ukraine.  Respondents from NGOs/CBOs/private foundations and the media were more likely to indicate that the WBG should collaborate with CBOs and NGOs.  Respondents from the private sector/financial sector/private banks were the most likely to indicate that the WBG should collaborate more with private sector.  Respondents from academia/research institutes/think tanks were the most likely to indicate that the WBG should collaborate more with academia/research institutes/think tanks in Ukraine. Percentage of Respondents (N=166) Local Government 36% Community Based Organizations (CBOs) 36% NGOs 33% Private sector 28% Academia/think tanks/research institutes 19% Media 14% Beneficiaries 11% Parliament 8% Donor community 6% Foundations 4% Other 1% Don’t know 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 42 The World Bank Group Ukraine Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=166) Internet 94% Local newspapers 37% Local television 17% Social media (Facebook, Twitter, Youtube, Flickr) 16% Periodicals 9% Other 3% International newspapers 1% Local radio 1% Blogs 1% Mobile phones 1% Instant messaging 1% International television 1% "How do you get most of your information about economic and social development issues in Ukraine? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Preferred Information Sources Percentage of Respondents (N=167) World Bank Group’s publications and other 37% written materials WBG’s seminars/workshops/conferences 35% Direct contact with WBG (face to face 32% meetings/discussions) World Bank Group’s website 29% Internet media 20% e-Newsletters 13% Social media (Facebook, Twitter, Youtube, Flickr) 11% Television 10% Print media 5% Blogs 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 The World Bank Group Ukraine Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from the office of the President/Prime Minister/Minister and independent government institutions were significantly more likely to be aware of the WBG’s Access to Information Policy and to have requested the information from the WBG compared to respondents from other stakeholder groups. Percentage of Respondents (N=163) Yes 34% No 66% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?"  Respondents from Kyiv were significantly more likely to have requested the information from the WBG compared to respondents from other geographic areas. Percentage of Respondents (N=140) Yes 24% No 76% "Have you requested information from the World Bank Group on its activities in the past year?"  Respondents across all stakeholder groups indicated that they were able to obtain the requested information from the WBG, except respondents from the media. Percentage of Respondents (N=31) Yes 97% No 3% "Were you able to obtain this information?" 44 The World Bank Group Ukraine Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 5.4 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access Percentage of Respondents (N=161) Yes 100% No 0% "Do you have access to the Internet?" Website Usage Percentage of Respondents (FY 2014 N=162; FY 2008 N=110) 91% Yes 95% 9% FY 2014 No 5% FY 2008 "Do you use/have you used the World Bank Group's website?" 45 The World Bank Group Ukraine Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued) Percentage of Respondents (FY 2014 N=150; FY 2008 N=137) The World Bank Group’s 83% country website 90% The World Bank Group’s 17% FY 2014 main website 10% FY 2008 "Which do you primarily use?" Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.9 Group’s websites useful I find the World Bank Group’s websites easy 6.9 to navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) 46 The World Bank Group Ukraine Country Opinion Survey 2014 X. Communication and Openness (continued) Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are 6.5 valuable sources of information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 8.8 information requests and inquiries When I need information from the World 8.2 Bank Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 47 The World Bank Group Ukraine Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 49 B. Responses to All Questions by Stakeholder Groups ..................... 63 C. Responses to All Questions by Geographic Location .................... 81 D. Responses to All Questions by Year.............................................. 93 E. Indicator Questions as a Function of Exposure to the WBG ......... 95 F. Indicator Questions by Stakeholder Groups ................................. 96 G. WBG Country Opinion Survey FY 14 – Ukraine Questionnaire ..... 97 Ukraine 48 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=169) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Ukraine Percentage of Respondents 1. In general would you say that Ukraine is headed in ... ? (N=161) The right direction 41.6% The wrong direction 29.2% Not sure 29.2% 2. Listed below are a number of development priorities in Ukraine. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Ukraine? (Choose no more than THREE) (Responses Combined; N=165) Anti corruption 53.9% Public sector governance/reform 34.5% Law and justice 28.5% Social protection 18.2% Education 16.4% Foreign direct investment 15.8% Domestic private sector development 15.2% Job creation/employment 14.5% Health 13.3% Economic growth 12.7% Poverty reduction 10.3% Transport 8.5% Global/regional integration 6.7% Energy 6.7% Equality of opportunity 4.8% Regulatory framework 4.8% Rural development 4.2% Urban development 4.2% Natural resource management 4.2% Information and communications technology 4.2% Environmental sustainability 3.6% Financial markets 2.4% Food security 1.8% Agricultural development 1.8% Crime and violence 1.8% Communicable/non-communicable diseases 1.8% Trade and exports 1.2% Gender equity 0.6% Water and sanitation 0.6% Climate change 0.0% Disaster management 0.0% 49 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues Facing Ukraine (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Ukraine? (Choose no more than THREE) (Responses Combined; N=167) Social protection 41.9% Job creation/employment 40.7% Economic growth 39.5% Anti corruption 32.3% Public sector governance/reform 23.4% Domestic private sector development 21.0% Law and justice 15.0% Equality of opportunity 14.4% Foreign direct investment 13.8% Rural development 12.0% Education 9.6% Health 6.6% Urban development 5.4% Agricultural development 4.8% Information and communications technology 4.2% Energy 3.0% Regulatory framework 2.4% Global/regional integration 1.8% Crime and violence 1.8% Water and sanitation 1.2% Transport 1.2% Communicable/non-communicable diseases 1.2% Financial markets 1.2% Trade and exports 0.6% Climate change 0.0% Gender equity 0.0% Natural resource management 0.0% Environmental sustainability 0.0% Disaster management 0.0% Food security 0.0% 50 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues Facing Ukraine (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Ukraine? (Choose no more than THREE) (Responses Combined; N=168) Anti corruption 53.0% Foreign direct investment 45.2% Public sector governance/reform 24.4% Domestic private sector development 17.9% Education 16.7% Agricultural development 16.7% Law and justice 16.7% Equality of opportunity 14.3% Information and communications technology 13.1% Job creation/employment 13.1% Trade and exports 11.3% Energy 10.7% Transport 8.3% Global/regional integration 6.0% Rural development 6.0% Urban development 5.4% Financial markets 4.8% Health 3.6% Regulatory framework 3.0% Social protection 2.4% Natural resource management 2.4% Food security 1.8% Gender equity 0.6% Crime and violence 0.6% Climate change 0.0% Disaster management 0.0% Water and sanitation 0.0% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% 51 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues Facing Ukraine (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Ukraine? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=162) A growing middle class 54.9% Consistent economic growth 45.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 19.8% businesses) Greater equity of fiscal policy 19.8% Education and training that better ensure job opportunity 16.7% Better quality public services 10.5% Greater voice and participation for citizens to help ensure greater accountability 8.0% More reliable social safety net 8.0% Better employment opportunities for young people 6.2% Greater access to health and nutrition for citizens 5.6% Greater access to micro-finance for the poor 1.2% Better opportunity for the poor who live in rural areas 0.6% Other 0.6% Better employment opportunities for women 0.0% Better opportunity for the poor who live in urban areas 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 168 0 5.19 2.13 Ukraine? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 153 15 6.16 1.97 effectiveness in Ukraine? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Ukraine solve its most complicated development 153 15 7.44 1.58 challenges? (1-To no degree at all, 10-To a very significant degree) 52 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Ukraine, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Ukraine? (Choose no more than THREE) (Responses Combined; N=169) Public sector governance/reform 40.8% Education 27.2% Anti corruption 22.5% Foreign direct investment 20.7% Poverty reduction 15.4% Regulatory framework 14.8% Job creation/employment 13.0% Economic growth 13.0% Health 12.4% Transport 11.2% Law and justice 10.7% Information and communications technology 10.7% Global/regional integration 10.1% Domestic private sector development 10.1% Rural development 7.7% Energy 7.7% Agricultural development 7.1% Financial markets 6.5% Environmental sustainability 6.5% Urban development 5.3% Social protection 4.1% Natural resource management 4.1% Climate change 2.4% Communicable/non-communicable diseases 2.4% Gender equity 1.8% Equality of opportunity 1.8% Food security 1.8% Trade and exports 1.8% Crime and violence 1.2% Water and sanitation 1.2% Disaster management 0.6% 53 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=166) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Ukraine? Value Value Combined Financial resources 33.1% 23.6% 56.8% Technical assistance 21.7% 25.5% 47.1% Capacity development 15.1% 13.3% 28.4% Policy advice, studies, analyses 7.8% 13.3% 21.2% Mobilizing third party financial resources 1.8% 12.1% 13.9% Convening/facilitating 11.5% 2.4% 13.9% Donor coordination 2.4% 6.7% 9.1% Data 6.6% 2.4% 9.1% Other 0.0% 0.6% 0.6% How effectively do the World Bank Group’s activities below support Effectiveness Ukraine’s efforts to achieve development results? (1-Not effective at all, 10- Very effective) N DK Mean SD 6. Convening/facilitating 110 54 5.03 2.06 7. Data 134 28 5.91 1.81 8. Policy advice, studies, analyses 148 15 6.43 1.89 9. Financial resources 141 23 6.43 1.91 10. Technical assistance 140 22 6.86 1.64 11. Mobilizing third party financial resources 100 63 6.83 1.85 12. Donor coordination 96 67 7.11 2.03 The World Bank Group can provide capacity building support in a number Degree of ways in Ukraine. To what degree would Ukraine benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Groups outside of government (e.g., civil society, media) to help them 161 7 6.87 2.50 more effectively engage and participate in development efforts 14. The public sector, related to implementation of specific development 164 3 7.38 1.97 projects on the ground 15. The public sector, related to changing institutions (organizations or 159 5 6.81 2.41 sociopolitical conditions) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Ukraine? (1-Not effective at all, 10-Very effective) N DK Mean SD 16. Project implementation (or other organizational strengthening) 96 72 7.50 1.61 17. Citizen engagement (incorporating citizens' voices into development) 102 65 5.07 2.11 18. Policy design (for clarity and better incentives to achieve development 132 35 6.99 1.62 goals) 54 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 19. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Ukraine? (Choose no more than TWO) (Responses Combined; N=167) Not collaborating enough with non-state actors 25.7% Not enough public disclosure of its work 25.1% World Bank Group’s processes too complex 18.0% Too bureaucratic in its operational policies and procedures 16.8% Not adequately sensitive to political/social realities in Ukraine 14.4% Not willing to honestly criticize policies and reform efforts in the country 11.4% Don’t know 10.8% World Bank Group’s processes too slow 10.2% Too influenced by developed countries 9.6% Imposing technocratic solutions without regard to political realities 9.6% Not exploring alternative policy options 5.4% Arrogant in its approach 4.8% Not aligned with country priorities 1.8% Not aligned with other donors’ work 1.8% Staff too inaccessible 1.2% The credibility of its knowledge/data 1.2% Other 1.2% Not client focused 0.6% 20. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Ukraine? (Choose no more than TWO) (Responses Combined; N=166) Investment lending 69.9% Technical assistance 60.2% Policy based lending/budget support to the Government 21.1% Capacity development 19.3% Knowledge products/services 16.9% Trust Fund management 3.6% Don’t know 2.4% Other 0.6% 21. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=166) Local Government 35.5% Community Based Organizations (CBOs) 35.5% NGOs 32.5% Private sector 27.7% Academia/think tanks/research institutes 19.3% Media 14.5% Beneficiaries 11.4% Parliament 7.8% Donor community 6.0% Foundations 4.2% Other 1.2% Don’t know 0.6% Faith based organizations 0.0% 55 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 22. Overall the World Bank Group currently plays a relevant role in 155 9 7.26 1.90 development in Ukraine* 23. The World Bank Group’s work is aligned with what I consider the 151 11 7.58 1.77 development priorities for Ukraine* 24. The World Bank Group treats clients and stakeholders in Ukraine with 151 13 7.74 1.73 respect To what extent is the World Bank Group an effective development partner Degree in Ukraine, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 25. Responsiveness* 106 59 5.15 2.06 26. Flexibility (in terms of the World Bank Group’s products and services) * 106 58 5.43 1.77 27. Flexibility (in terms of changing country circumstances) * 110 53 5.12 1.87 28. Being inclusive* 125 40 6.10 1.83 29. Openness (sharing data and other information) * 150 14 7.03 1.60 30. Staff accessibility* 121 44 7.50 1.41 31. Straightforwardness and honesty* 130 34 7.72 1.42 32. Ease of access to the people at the World Bank Group who are making 86 77 7.62 2.00 decisions important to my work* 33. Collaboration with groups outside of the Government (e.g., NGOs, 119 44 5.59 2.14 academia, private sector) * 34. Collaboration with the Government* 139 25 8.12 1.34 35. Collaboration with other donors* 109 54 8.02 1.60 36. The speed in which it gets things accomplished on the ground* 88 74 6.39 1.67 37. Being a long-term partner* 148 17 9.05 1.33 38. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=165) The Government works inefficiently 39.4% Reforms are not well thought out in light of country challenges 36.4% Lack of/inadequate levels of capacity in Government 33.3% There is not an adequate level of citizen/civil society participation 21.8% The World Bank Group is not sensitive enough to political/social realities on the 17.0% ground Political pressures and obstacles 15.8% The World Bank Group works too slowly 6.7% The World Bank Group does not do adequate follow through/follow-up 5.5% Poor donor coordination 4.2% Other 1.2% 56 The World Bank Group Ukraine Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Ukraine? (1-Not effective at all, 10-Very effective) N DK Mean SD Anti corruption 105 59 4.23 2.04 Transport 72 92 4.94 2.00 Urban development 91 71 5.32 1.83 Environmental sustainability 100 64 5.92 1.52 Regulatory framework 135 28 6.34 1.53 Poverty reduction 112 51 4.76 1.94 Gender equity 88 71 6.40 1.98 Domestic private sector development 129 36 5.35 1.73 Foreign direct investment 99 65 5.31 2.10 Water and sanitation 81 83 5.86 1.60 Trade and exports 69 94 5.65 1.69 Economic growth 120 44 4.90 2.14 Energy 96 69 6.16 1.48 Public sector governance/reform 136 25 5.93 1.88 Job creation/employment 113 50 4.46 1.71 Financial markets 86 76 6.14 1.50 Health 96 66 5.39 1.64 Rural development 83 79 4.84 1.99 Education 103 60 5.20 1.51 Social protection 64 99 4.78 2.04 Agricultural development 95 69 5.06 1.82 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Ukraine?* (1-To no degree at all, 10-To a very 157 12 6.19 1.70 significant degree) To what extent do you agree with the following statements about the World Bank Group in Ukraine? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet 150 19 7.76 1.95 the needs of Ukraine* 4. The World Bank Group meets Ukraine’s needs for knowledge services 162 7 8.08 1.80 (e.g., research, analysis, data, technical assistance)* Internal Evaluation Mechanisms N DK Mean SD 5. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 125 44 7.26 1.82 results in Ukraine? (1-To no degree at all, 10-To a very significant degree) 57 The World Bank Group Ukraine Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=167) Weekly 11.4% Monthly 31.7% A few times a year 35.9% Rarely 16.8% Never 4.2% In Ukraine, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 151 14 7.18 1.82 3. Include appropriate level of stakeholder involvement during 129 35 6.81 1.74 preparation 4. Are relevant to Ukraine’s development priorities 156 7 7.98 1.64 5. Lead to practical solutions 146 18 6.70 1.79 6. Are accessible (well written and easy to understand) 152 13 6.93 1.73 7. Are source of relevant information on global good practices 145 17 7.30 1.68 8. Enhance your knowledge and/or skills 157 7 7.96 1.53 9. Are adequately disseminated 123 39 6.02 2.01 10. Are translated enough into local language 88 74 7.08 2.03 11. Are adaptable to Ukraine’s specific development challenges and 156 9 7.69 1.70 country circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 158 9 6.52 1.74 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 152 15 6.91 1.61 Very high technical quality) 58 The World Bank Group Ukraine Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 59 108 8.00 1.39 2. The World Bank Group effectively monitors and evaluates the projects 113 54 7.81 1.50 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 85 82 7.56 1.28 fashion 4. The World Bank Group’s “Safeguard Policy� requirements are 120 44 8.18 1.41 reasonable 5. The World Bank Group’s conditions on its lending are reasonable 127 40 8.14 1.41 6. The World Bank Group takes decisions quickly in Ukraine 97 70 6.56 1.80 7. Where country systems are adequate, the World Bank Group makes 94 70 8.28 1.56 appropriate use of them* 8. The World Bank Group provides effective implementation support 122 44 7.75 1.73 F. The Future Role of the World Bank Group in Ukraine 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Ukraine? (Choose no more than TWO) (Responses Combined; N=166) Reach out more to groups outside of Government 39.8% Collaborate more effectively with Government clients (e.g., national, state, local) 28.9% Reduce the complexity of obtaining World Bank Group financing 26.5% Increase the level of capacity development in the country 22.9% Offer more innovative knowledge services 17.5% Offer more innovative financial products 16.3% Improve the quality of its experts as related to Ukraine’s specific challenges 13.3% Ensure greater selectivity in its work 9.6% Provide more adequate data/knowledge/statistics/figures on Ukraine’s economy 7.2% Work faster 6.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 2.4% timeliness, other terms) Other 2.4% 2. When considering the combination of services that the World Bank Group offers in Ukraine, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Ukraine? (Select only ONE response) (N=165) The combination is appropriate for Ukraine 83.0% Knowledge products 7.3% Financial services 5.5% Convening services 3.0% None of the above 0.6% Don’t know 0.6% 59 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Ukraine? (Choose no more than TWO) (Responses Combined; N=166) Internet 94.0% Local newspapers 37.3% Local television 16.9% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 16.3% Periodicals 9.0% Other 3.0% International newspapers 1.2% Local radio 1.2% Blogs 1.2% Mobile phones 1.2% Instant messaging 1.2% International television 0.6% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=167) World Bank Group’s publications and other written materials 36.5% World Bank Group’s seminars/workshops/conferences 35.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 31.7% World Bank Group’s website 28.7% Internet media 20.4% e-Newsletters 13.2% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 11.4% Television 9.6% Print media 5.4% Blogs 0.6% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=163) Yes 33.7% No 66.3% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=140) Yes 23.6% No 76.4% Percentage of Respondents 5. Were you able to obtain this information? (N=31) Yes 96.8% No 3.2% Percentage of Respondents 6. Do you have access to the Internet? (N=161) Yes 100.0% No 0.0% 60 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=162) Yes 91.4% No 8.6% Percentage of Respondents 8. Which do you primarily use? (N=150) The World Bank Group’s country website 82.7% The World Bank Group’s main website 17.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I use/consult World Bank Group’s data more often than I did a few years 137 23 5.38 2.35 ago 10. I find the World Bank Group’s websites easy to navigate 139 13 6.86 1.87 11. I find the information on the World Bank Group’s websites useful 143 9 7.92 1.67 12. The World Bank Group’s social media channels (e.g., Facebook, Twitter, 90 66 6.52 3.01 Youtube, Flickr) are valuable sources of information about the institution 13. When I need information from the World Bank Group I know how to 152 6 8.22 1.76 find it 14. The World Bank Group is responsive to my information requests and 66 79 8.77 1.36 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=164) NGO 17.7% Employee of a Ministry, Ministerial Department or Implementation Agency 16.5% Private Sector Organization 15.2% Academia/Research Institute/Think Tank 11.6% Other 6.1% Independent Government Institution 5.5% Media 5.5% Office of Minister 4.3% Private Foundation 3.7% Office of the President, Prime Minister 3.0% Community Based Organization 3.0% Multilateral Agency 2.4% Consultant/Contractor working on World Bank supported project/program 1.8% Local Government Office or Staff 1.2% Office of Parliamentarian 0.6% Project Management Unit (PMU) overseeing implementation of project 0.6% Bilateral Agency 0.6% Financial Sector/Private Bank 0.6% 61 The World Bank Group Ukraine Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=162) Public sector governance/public financial management/anti-corruption 19.1% Other 12.3% Private sector development/foreign direct investment 9.3% Law and justice/regulatory framework 8.0% Social protection 7.4% Natural resource management/environmental sustainability 6.8% Financial markets/banking 6.2% Information and communications technology 5.6% Transport 4.9% Urban development 4.9% Education 4.3% Agriculture/ rural development / food security 3.7% Energy 2.5% Health/Communicable/non-communicable diseases 2.5% Job creation/employment 1.2% Gender/equality of opportunity 0.6% Water and sanitation 0.6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=165) Yes 49.1% No 50.9% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Ukraine? (Select all that apply) (Responses Combined; N=160) The World Bank (IBRD/IDA) 57.5% The International Finance Corporation (IFC) 18.8% The Multilateral Investment Guarantee Agency (MIGA) 5.6% None 40.0% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Ukraine? (Choose no more than TWO) (Responses Combined; N=158) Collaborate as part of my professional duties 43.0% Engage in World Bank Group related/sponsored events/activities 36.7% Use World Bank Group reports/data 33.5% Use World Bank Group website for information, data, research, etc. 31.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 24.1% Percentage of Respondents 6. Which best represents your geographic location? (N=164) Kyiv 75.6% Oblast Center 22.0% Other city 2.4% 62 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Ukraine In general, would you say that Ukraine is headed in...?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other The right direction 91.7% 59.3% 21.7% 33.3% 22.2% 77.8% 0.0% 59.1% The wrong direction 8.3% 3.7% 30.4% 43.6% 44.4% 0.0% 52.9% 22.7% Not sure 0.0% 37.0% 47.8% 23.1% 33.3% 22.2% 47.1% 18.2% *Significantly different between stakeholder groups Listed below are a number of development priorities in Ukraine. Please identify which of the following you consider the most important development priorities in Ukraine? (Choose THREE) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Social protection 16.7% 26.9% 32.0% 17.5% 22.2% 0.0% 5.3% 13.6% Transport 8.3% 3.8% 8.0% 10.0% 11.1% 0.0% 0.0% 22.7% Public sector governance/reform* 41.7% 46.2% 24.0% 20.0% 55.6% 66.7% 36.8% 22.7% Global/regional integration* 0.0% 3.8% 8.0% 2.5% 0.0% 33.3% 10.5% 4.5% Gender equity 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 8.3% 11.5% 8.0% 25.0% 0.0% 33.3% 5.3% 22.7% Foreign direct investment* 16.7% 42.3% 0.0% 17.5% 11.1% 11.1% 5.3% 13.6% Water and sanitation* 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Anti corruption* 33.3% 46.2% 48.0% 65.0% 55.6% 11.1% 84.2% 50.0% Job creation/employment 16.7% 15.4% 24.0% 10.0% 22.2% 11.1% 21.1% 4.5% Rural development 16.7% 0.0% 12.0% 2.5% 0.0% 0.0% 0.0% 4.5% Financial markets* 0.0% 3.8% 0.0% 2.5% 0.0% 22.2% 0.0% 0.0% Urban development 0.0% 0.0% 8.0% 7.5% 0.0% 22.2% 0.0% 0.0% Environmental sustainability 0.0% 7.7% 4.0% 5.0% 0.0% 0.0% 0.0% 4.5% Equality of opportunity 0.0% 3.8% 4.0% 2.5% 22.2% 0.0% 15.8% 0.0% Health 16.7% 11.5% 12.0% 10.0% 0.0% 0.0% 21.1% 27.3% Education 16.7% 11.5% 12.0% 12.5% 22.2% 0.0% 31.6% 27.3% Poverty reduction 8.3% 15.4% 8.0% 7.5% 0.0% 11.1% 5.3% 13.6% Energy 25.0% 7.7% 8.0% 2.5% 0.0% 0.0% 0.0% 9.1% Food security 8.3% 0.0% 4.0% 2.5% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 8.0% 2.5% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 3.8% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 4.0% 2.5% 0.0% 0.0% 0.0% 4.5% Economic growth 25.0% 7.7% 0.0% 17.5% 11.1% 11.1% 15.8% 18.2% Law and justice 16.7% 19.2% 28.0% 30.0% 55.6% 55.6% 36.8% 18.2% Regulatory framework 16.7% 7.7% 0.0% 7.5% 11.1% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 8.3% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 4.5% Natural resource management 0.0% 3.8% 8.0% 2.5% 0.0% 0.0% 0.0% 13.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 0.0% 0.0% 20.0% 5.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues facing Ukraine (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ukraine? (Choose no more than THREE) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Water and sanitation 0.0% 0.0% 0.0% 2.5% 0.0% 11.1% 0.0% 0.0% Equality of opportunity 0.0% 7.4% 3.8% 22.5% 22.2% 33.3% 21.1% 13.6% Economic growth 33.3% 48.1% 34.6% 37.5% 33.3% 22.2% 57.9% 36.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 8.3% 0.0% 3.8% 2.5% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 16.7% 7.4% 19.2% 10.0% 22.2% 22.2% 0.0% 9.1% Urban development* 0.0% 0.0% 19.2% 7.5% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 3.7% 0.0% 5.0% 0.0% 0.0% 5.3% 0.0% Social protection 33.3% 59.3% 50.0% 37.5% 44.4% 44.4% 36.8% 31.8% Law and justice 8.3% 18.5% 11.5% 22.5% 11.1% 0.0% 15.8% 13.6% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Crime and violence 0.0% 0.0% 3.8% 5.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 4.5% Information and communications technology 0.0% 0.0% 15.4% 5.0% 0.0% 0.0% 5.3% 0.0% Anti corruption* 8.3% 18.5% 30.8% 42.5% 44.4% 0.0% 52.6% 31.8% Domestic private sector development 16.7% 25.9% 15.4% 27.5% 44.4% 11.1% 5.3% 22.7% Foreign direct investment 16.7% 22.2% 7.7% 12.5% 11.1% 22.2% 0.0% 22.7% Education 16.7% 7.4% 3.8% 7.5% 11.1% 22.2% 10.5% 13.6% Energy 16.7% 7.4% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform* 33.3% 29.6% 11.5% 15.0% 11.1% 66.7% 26.3% 18.2% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 25.0% 7.4% 3.8% 0.0% 11.1% 0.0% 5.3% 13.6% Agricultural development 16.7% 0.0% 11.5% 2.5% 0.0% 0.0% 0.0% 9.1% Job creation/employment 50.0% 33.3% 46.2% 32.5% 33.3% 33.3% 52.6% 45.5% Financial markets 0.0% 3.7% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Trade and exports 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues facing Ukraine (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ukraine? (Choose no more than THREE) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Energy 25.0% 3.7% 12.0% 7.5% 11.1% 0.0% 10.5% 13.6% Gender equity 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 16.7% 11.1% 20.0% 15.0% 22.2% 0.0% 10.5% 18.2% Social protection 0.0% 3.7% 0.0% 5.0% 0.0% 11.1% 0.0% 0.0% Global/regional integration 8.3% 0.0% 8.0% 2.5% 0.0% 0.0% 10.5% 13.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption* 0.0% 63.0% 56.0% 57.5% 55.6% 33.3% 73.7% 45.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 16.7% 3.7% 12.0% 2.5% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 33.3% 59.3% 44.0% 47.5% 77.8% 33.3% 31.6% 45.5% Urban development* 0.0% 3.7% 20.0% 7.5% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 25.0% 18.5% 8.0% 15.0% 0.0% 11.1% 36.8% 13.6% Information and communications technology 0.0% 18.5% 32.0% 10.0% 11.1% 0.0% 5.3% 13.6% Regulatory framework 8.3% 0.0% 4.0% 5.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 16.7% 14.8% 4.0% 12.5% 0.0% 0.0% 15.8% 18.2% Public sector governance/reform* 25.0% 22.2% 8.0% 20.0% 33.3% 77.8% 26.3% 27.3% Domestic private sector development 16.7% 14.8% 8.0% 22.5% 33.3% 11.1% 10.5% 31.8% Job creation/employment 16.7% 14.8% 16.0% 12.5% 11.1% 22.2% 10.5% 9.1% Agricultural development 33.3% 14.8% 24.0% 12.5% 11.1% 22.2% 10.5% 13.6% Food security* 16.7% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Transport 8.3% 11.1% 8.0% 7.5% 0.0% 22.2% 5.3% 9.1% Natural resource management 0.0% 3.7% 0.0% 5.0% 0.0% 0.0% 0.0% 4.5% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 16.7% 3.7% 0.0% 0.0% 0.0% 0.0% 5.3% 9.1% Law and justice 8.3% 11.1% 12.0% 22.5% 11.1% 11.1% 31.6% 13.6% Crime and violence 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Financial markets* 8.3% 0.0% 4.0% 0.0% 22.2% 44.4% 0.0% 0.0% *Significantly different between stakeholder groups 65 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues facing Ukraine (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Better employment opportunities for young people 0.0% 3.8% 8.0% 5.3% 0.0% 0.0% 0.0% 18.2% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Greater voice and participation for citizens to help ensure greater 0.0% 3.8% 12.0% 7.9% 33.3% 0.0% 5.6% 4.5% accountability Greater access to health and nutrition for citizens 8.3% 15.4% 8.0% 2.6% 0.0% 0.0% 5.6% 0.0% Better entrepreneurial opportunities (i.e., to start small and 16.7% 0.0% 12.0% 28.9% 33.3% 33.3% 33.3% 18.2% medium sized businesses) A growing middle class 41.7% 42.3% 64.0% 60.5% 44.4% 55.6% 55.6% 63.6% Better opportunity for the poor who live in rural areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Consistent economic growth 75.0% 53.8% 52.0% 34.2% 55.6% 33.3% 55.6% 31.8% More reliable social safety net 8.3% 19.2% 4.0% 7.9% 0.0% 11.1% 5.6% 4.5% Greater equity of fiscal policy 16.7% 26.9% 16.0% 18.4% 11.1% 22.2% 16.7% 18.2% Education and training that better ensure job opportunity 16.7% 15.4% 12.0% 21.1% 22.2% 11.1% 11.1% 22.7% Better quality public services 8.3% 15.4% 8.0% 5.3% 0.0% 33.3% 5.6% 18.2% Other 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 12 6.83 1.95 27 5.04 1.89 26 4.15 1.85 39 4.97 2.10 9 5.56 2.19 9 5.44 1.51 19 4.63 2.41 22 6.00 2.31 World Bank Group in Ukraine?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 12 6.25 2.01 26 5.69 1.72 24 4.79 1.89 35 6.29 2.02 9 6.89 1.36 8 6.88 1.73 13 6.38 1.61 21 6.71 1.90 Ukraine.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 66 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 12 6.42 2.35 26 7.15 1.54 22 7.09 1.15 36 7.42 1.73 9 8.56 1.13 8 7.88 1.13 15 7.67 1.40 20 7.70 1.26 Ukraine solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Ukraine, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ukraine? (Choose no more than THREE) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Social protection 0.0% 7.4% 3.8% 5.0% 0.0% 0.0% 5.3% 4.5% Public sector governance/reform 33.3% 44.4% 30.8% 37.5% 33.3% 77.8% 47.4% 40.9% Transport 8.3% 18.5% 15.4% 5.0% 22.2% 0.0% 5.3% 18.2% Poverty reduction 16.7% 18.5% 11.5% 12.5% 11.1% 11.1% 21.1% 22.7% Global/regional integration* 16.7% 3.7% 7.7% 0.0% 22.2% 33.3% 15.8% 13.6% Gender equity 0.0% 3.7% 3.8% 2.5% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 7.4% 7.7% 15.0% 11.1% 11.1% 5.3% 18.2% Rural development 16.7% 3.7% 7.7% 7.5% 0.0% 0.0% 0.0% 4.5% Foreign direct investment 33.3% 33.3% 15.4% 17.5% 33.3% 11.1% 21.1% 13.6% Water and sanitation 0.0% 3.7% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 16.7% 11.1% 7.7% 5.0% 11.1% 0.0% 0.0% 9.1% Job creation/employment 0.0% 7.4% 3.8% 20.0% 11.1% 11.1% 21.1% 18.2% Financial markets* 8.3% 7.4% 0.0% 2.5% 0.0% 55.6% 10.5% 0.0% Urban development 0.0% 3.7% 11.5% 12.5% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 8.3% 7.4% 7.7% 5.0% 0.0% 0.0% 5.3% 13.6% Equality of opportunity 8.3% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Health 16.7% 18.5% 11.5% 12.5% 0.0% 11.1% 0.0% 22.7% Education 16.7% 29.6% 53.8% 17.5% 22.2% 22.2% 26.3% 27.3% Food security 8.3% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Climate change* 0.0% 0.0% 0.0% 5.0% 0.0% 22.2% 0.0% 0.0% Agricultural development 16.7% 7.4% 15.4% 2.5% 0.0% 0.0% 5.3% 4.5% Trade and exports 0.0% 0.0% 7.7% 2.5% 0.0% 0.0% 0.0% 0.0% Economic growth 8.3% 14.8% 23.1% 7.5% 22.2% 11.1% 15.8% 9.1% Law and justice* 8.3% 0.0% 0.0% 22.5% 11.1% 0.0% 21.1% 9.1% Regulatory framework* 8.3% 14.8% 7.7% 20.0% 55.6% 22.2% 5.3% 9.1% Communicable/non-communicable diseases 8.3% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 4.5% Natural resource management* 8.3% 18.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Anti corruption* 0.0% 11.1% 19.2% 30.0% 33.3% 0.0% 52.6% 9.1% Information and communications technology 25.0% 3.7% 23.1% 10.0% 0.0% 0.0% 5.3% 13.6% Disaster management 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ukraine? Greatest Value Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Convening/facilitating 8.3% 7.7% 16.0% 15.0% 11.1% 0.0% 11.1% 9.1% Data 16.7% 0.0% 0.0% 5.0% 0.0% 0.0% 16.7% 13.6% Policy advice, studies, analyses 8.3% 3.8% 8.0% 7.5% 11.1% 0.0% 11.1% 9.1% Financial resources 33.3% 46.2% 40.0% 30.0% 33.3% 33.3% 27.8% 27.3% Capacity development 8.3% 15.4% 12.0% 20.0% 22.2% 33.3% 11.1% 9.1% Technical assistance 25.0% 26.9% 20.0% 15.0% 22.2% 33.3% 22.2% 22.7% Mobilizing third party financial resources 0.0% 0.0% 4.0% 2.5% 0.0% 0.0% 0.0% 4.5% Donor coordination 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 4.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Convening/facilitating 0.0% 0.0% 8.0% 2.6% 0.0% 0.0% 0.0% 4.5% Data 0.0% 3.8% 4.0% 2.6% 0.0% 0.0% 5.6% 0.0% Policy advice, studies, analyses 0.0% 3.8% 4.0% 17.9% 22.2% 11.1% 16.7% 27.3% Financial resources 33.3% 34.6% 28.0% 20.5% 11.1% 22.2% 16.7% 18.2% Capacity development 16.7% 7.7% 8.0% 15.4% 22.2% 11.1% 16.7% 13.6% Technical assistance 16.7% 26.9% 28.0% 20.5% 33.3% 44.4% 27.8% 27.3% Mobilizing third party financial resources 16.7% 19.2% 16.0% 12.8% 0.0% 11.1% 11.1% 4.5% Donor coordination 16.7% 3.8% 4.0% 5.1% 11.1% 0.0% 5.6% 4.5% Other 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Ukraine’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating 10 5.40 1.58 15 3.80 1.97 14 4.21 2.12 28 5.50 1.82 7 5.14 2.41 7 5.29 2.56 12 5.17 2.17 15 5.33 2.06 Data 10 5.90 1.20 25 5.88 1.99 18 5.06 1.73 30 5.97 1.85 8 6.88 1.73 8 6.25 1.16 13 6.31 2.06 19 5.58 1.74 Policy advice, studies, analyses 12 6.08 1.68 26 6.31 1.98 19 5.89 2.08 37 6.35 1.87 7 7.43 1.51 8 6.88 1.64 16 6.56 1.63 19 6.53 2.04 Financial resources 12 6.50 1.73 27 5.59 2.12 22 6.41 1.99 34 6.65 1.87 8 6.00 2.27 8 8.00 1.07 11 6.45 1.92 17 6.53 1.28 Technical assistance 12 6.33 1.92 26 6.58 1.72 20 6.95 1.61 37 6.92 1.61 7 7.57 0.98 8 8.25 0.71 11 6.73 1.68 18 6.72 1.67 Mobilizing third party financial resources 10 6.50 2.01 15 6.13 1.77 13 6.54 2.26 28 7.18 1.66 6 7.00 2.53 8 8.25 1.28 6 6.83 1.17 13 6.69 1.70 Donor coordination 11 6.64 2.11 14 7.14 1.70 10 7.60 2.01 27 7.11 2.22 5 7.00 2.83 8 8.63 1.06 5 6.80 2.17 14 6.79 1.63 68 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Ukraine. To what degree would Ukraine benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively 12 5.67 2.23 22 4.05 1.65 25 6.36 1.98 40 8.65 1.51 9 8.00 2.24 8 5.63 2.62 19 6.95 2.59 21 6.95 2.22 engage and participate in development efforts* The public sector, related to implementation of specific development projects on the 12 8.42 1.31 27 7.22 1.53 23 7.87 1.69 40 7.03 2.08 9 7.89 1.27 9 7.67 2.00 19 6.53 2.59 20 7.85 1.46 ground The public sector, related to changing institutions (organizations or sociopolitical 12 7.25 2.14 26 6.77 2.03 24 6.79 2.55 38 6.18 2.60 9 6.78 2.49 9 7.78 1.20 17 7.24 2.41 20 6.85 2.52 conditions) *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ukraine? (1-Not effective at all, 10-Very effective) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 10 7.40 1.07 12 7.17 1.59 8 6.50 2.27 28 7.54 1.75 3 7.67 0.58 7 8.57 1.13 8 6.88 1.73 16 7.88 1.20 organizational strengthening) Citizen engagement (incorporating citizens' 8 4.63 1.41 10 4.00 2.16 15 4.33 2.82 33 5.39 1.82 6 4.67 1.03 2 3.50 0.71 9 5.56 2.40 14 5.21 1.81 voices into development) Policy design (for clarity and better incentives 11 7.36 1.36 24 7.00 1.77 18 6.28 1.64 34 7.03 1.66 7 6.86 1.46 8 7.75 1.91 11 7.45 0.93 16 7.06 1.34 to achieve development goals) 69 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Staff too inaccessible 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Not exploring alternative policy options* 0.0% 18.5% 3.8% 0.0% 0.0% 0.0% 10.5% 4.5% Not adequately sensitive to political/social realities in Ukraine 25.0% 14.8% 7.7% 10.0% 0.0% 11.1% 26.3% 22.7% Not enough public disclosure of its work 33.3% 25.9% 26.9% 37.5% 11.1% 0.0% 10.5% 27.3% Arrogant in its approach 16.7% 3.7% 3.8% 0.0% 0.0% 0.0% 5.3% 13.6% Not aligned with country priorities 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 5.3% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 4.5% World Bank Group’s processes too complex* 16.7% 37.0% 23.1% 10.0% 0.0% 44.4% 15.8% 4.5% Not willing to honestly criticize policies and reform efforts in the 0.0% 3.7% 7.7% 17.5% 44.4% 0.0% 21.1% 4.5% country* Too influenced by developed countries 16.7% 18.5% 7.7% 5.0% 0.0% 22.2% 10.5% 4.5% Imposing technocratic solutions without regard to political 8.3% 14.8% 7.7% 0.0% 11.1% 22.2% 15.8% 13.6% realities World Bank Group’s processes too slow 16.7% 11.1% 3.8% 10.0% 22.2% 11.1% 0.0% 18.2% Too bureaucratic in its operational policies and procedures 16.7% 18.5% 34.6% 10.0% 11.1% 33.3% 10.5% 9.1% Not aligned with other donors’ work 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 4.5% Not collaborating enough with non-state actors* 16.7% 7.4% 38.5% 45.0% 33.3% 0.0% 5.3% 18.2% Not client focused 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 3.7% 7.7% 15.0% 22.2% 11.1% 15.8% 13.6% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Capacity development 25.0% 7.4% 20.0% 20.5% 11.1% 33.3% 26.3% 19.0% Policy based lending/budget support to the Government 33.3% 33.3% 24.0% 15.4% 0.0% 44.4% 15.8% 9.5% Knowledge products/services 16.7% 3.7% 12.0% 20.5% 22.2% 0.0% 26.3% 19.0% Investment lending 66.7% 85.2% 80.0% 59.0% 100.0% 66.7% 52.6% 71.4% Technical assistance 50.0% 59.3% 52.0% 61.5% 66.7% 44.4% 68.4% 71.4% Trust Fund management 0.0% 11.1% 4.0% 2.6% 0.0% 0.0% 5.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Don’t know 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 4.8% 70 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Academia/think tanks/research institutes* 25.0% 7.4% 12.0% 15.0% 11.1% 0.0% 78.9% 9.5% Donor community 16.7% 11.1% 0.0% 5.0% 0.0% 11.1% 0.0% 9.5% Media 8.3% 0.0% 16.0% 20.0% 33.3% 0.0% 15.8% 23.8% NGOs* 8.3% 3.7% 16.0% 70.0% 33.3% 11.1% 26.3% 33.3% Local Government* 58.3% 66.7% 36.0% 27.5% 11.1% 66.7% 5.3% 28.6% Private sector 33.3% 33.3% 40.0% 22.5% 33.3% 22.2% 21.1% 23.8% Parliament 0.0% 7.4% 8.0% 0.0% 22.2% 22.2% 15.8% 9.5% Community Based Organizations (CBOs) 33.3% 40.7% 36.0% 37.5% 44.4% 33.3% 15.8% 28.6% Beneficiaries 16.7% 25.9% 12.0% 2.5% 0.0% 22.2% 5.3% 14.3% Foundations 0.0% 3.7% 16.0% 0.0% 0.0% 11.1% 5.3% 0.0% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 4.8% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Ukraine 11 6.73 1.49 27 6.63 1.62 25 6.80 1.96 37 7.62 2.16 8 7.50 1.69 8 7.38 1.30 16 7.38 2.16 19 7.89 1.66 The World Bank Group’s work is aligned with what I consider the development priorities for 11 6.73 1.62 27 6.74 1.40 24 7.71 2.07 36 8.06 1.76 9 8.33 1.58 8 7.63 0.92 14 7.29 2.23 19 7.89 1.56 Ukraine* The World Bank Group treats clients and 11 6.91 1.64 26 6.77 1.90 21 6.95 2.09 37 8.41 1.42 9 8.11 1.69 8 7.75 1.04 15 8.20 1.37 20 8.15 1.31 stakeholders in Ukraine with respect* *Significantly different between stakeholder groups 71 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Ukraine in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 9 4.89 1.45 19 4.89 2.08 14 4.43 2.10 21 5.57 2.34 6 5.17 1.33 7 5.57 2.44 12 5.17 2.08 15 5.53 1.88 Flexibility (in terms of the World Bank 9 5.11 0.78 18 4.78 1.63 13 4.23 1.79 22 6.09 1.87 6 5.50 1.38 8 6.13 1.46 12 6.08 2.07 15 5.53 1.73 Group’s products and services)* Flexibility (in terms of changing country 11 4.73 1.27 18 4.50 1.38 12 3.75 1.86 22 6.05 1.84 6 5.67 1.37 8 5.25 1.83 14 5.64 2.10 16 5.00 1.79 circumstances)* Being inclusive 11 5.82 1.40 20 6.00 1.56 15 5.07 2.25 29 6.00 1.83 7 5.57 1.81 8 6.75 1.49 15 6.33 1.63 16 6.75 1.84 Openness* 11 7.00 1.55 26 6.73 1.56 23 6.13 1.49 33 7.12 1.58 8 6.88 1.64 9 7.56 1.24 17 7.65 1.77 19 7.58 1.50 Staff accessibility 11 7.45 1.81 24 7.13 1.75 12 7.50 0.90 28 7.39 1.42 8 6.88 1.55 8 7.88 0.99 11 8.09 1.04 16 8.19 0.98 Straightforwardness and honesty 12 7.50 1.83 24 7.21 1.50 16 7.69 1.49 27 7.93 1.14 8 7.88 1.36 8 7.63 0.74 14 8.00 1.71 17 7.82 1.29 Ease of access to the people at the World Bank Group who are making decisions 11 8.09 1.64 13 7.38 2.06 8 6.88 1.89 17 7.12 2.20 4 6.25 3.50 7 9.43 0.98 8 8.25 1.28 15 7.73 1.94 important to my work Collaboration with groups outside of the 9 5.33 2.06 7 4.43 1.90 19 4.00 1.37 34 6.03 2.11 8 5.13 1.73 6 6.00 2.37 14 6.43 2.34 17 6.12 2.39 Government* Collaboration with the Government 12 7.83 1.99 26 8.31 1.23 23 7.83 0.94 34 8.12 1.43 8 8.00 1.31 8 9.00 0.76 11 7.36 1.57 16 8.50 1.10 Collaboration with other donors 11 7.73 1.90 18 8.28 1.36 15 7.93 1.33 25 8.16 1.65 7 7.86 1.77 8 9.25 0.89 8 7.13 1.64 15 7.73 1.83 The speed in which it gets things 9 6.33 1.41 15 6.20 1.66 7 5.29 2.14 23 6.57 1.73 4 5.50 2.08 8 7.63 0.52 5 6.20 2.17 15 6.40 1.40 accomplished on the ground Being a long-term partner 12 8.92 1.73 26 9.31 1.01 24 8.88 1.96 31 9.10 1.08 8 9.50 0.76 9 9.78 0.44 14 8.71 1.33 20 8.85 1.09 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other The World Bank Group does not do adequate follow 16.7% 3.8% 0.0% 5.0% 0.0% 22.2% 11.8% 0.0% through/follow-up There is not an adequate level of citizen/civil society participation 25.0% 7.7% 34.6% 27.5% 22.2% 22.2% 0.0% 22.7% The World Bank Group is not sensitive enough to political/social 33.3% 38.5% 3.8% 10.0% 11.1% 11.1% 0.0% 27.3% realities on the ground* Lack of/inadequate levels of capacity in Government* 16.7% 15.4% 38.5% 50.0% 33.3% 0.0% 47.1% 36.4% Poor donor coordination 0.0% 15.4% 0.0% 5.0% 0.0% 0.0% 0.0% 4.5% The World Bank Group works too slowly 8.3% 7.7% 11.5% 2.5% 0.0% 22.2% 5.9% 4.5% The Government works inefficiently* 8.3% 3.8% 42.3% 50.0% 88.9% 0.0% 76.5% 40.9% Political pressures and obstacles 16.7% 11.5% 15.4% 17.5% 11.1% 22.2% 17.6% 13.6% Reforms are not well thought out in light of country challenges* 50.0% 53.8% 46.2% 20.0% 11.1% 66.7% 23.5% 36.4% Other 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 5.9% 0.0% *Significantly different between stakeholder groups 72 The World Bank Group Ukraine Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ukraine? (1-Not effective at all, 10-Very effective) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 9 5.11 1.76 10 3.30 1.42 19 3.68 2.03 30 4.60 2.03 7 3.86 1.21 4 3.50 1.73 10 4.70 2.11 11 3.55 2.16 Transport 6 6.17 1.17 9 4.56 2.60 15 4.40 1.35 17 5.29 2.02 6 4.17 2.32 3 4.67 1.53 8 4.75 2.43 8 5.63 2.20 Urban development 6 5.67 1.37 12 4.92 1.24 16 4.63 1.59 24 5.29 1.92 6 4.83 1.33 7 6.14 2.04 10 5.20 1.93 9 6.33 2.40 Environmental sustainability 9 5.44 1.33 18 5.94 1.21 17 5.35 2.03 22 6.32 1.67 6 5.33 1.03 7 6.57 1.72 7 5.71 1.11 12 6.33 1.07 Regulatory framework* 12 6.42 1.78 22 6.36 0.95 24 5.58 1.79 30 6.70 1.44 7 6.29 1.11 8 7.50 1.85 13 5.77 1.88 17 6.65 1.06 Poverty reduction* 10 5.80 1.32 14 4.43 1.83 19 3.47 1.84 30 4.90 1.92 7 5.14 1.35 8 6.25 1.91 8 3.75 1.04 15 5.33 2.26 Gender equity 7 5.86 1.21 14 5.86 1.51 11 6.36 2.66 22 6.45 2.26 5 7.00 2.00 5 7.00 1.00 9 7.00 1.32 11 5.82 2.14 Domestic private sector development* 11 5.73 1.49 23 4.70 1.26 25 4.80 2.02 29 5.79 1.86 7 5.57 1.62 8 6.25 1.91 10 4.50 1.08 15 6.00 1.51 Foreign direct investment* 10 5.70 1.77 17 4.18 1.78 14 4.07 2.30 24 6.17 1.81 6 5.50 2.07 8 6.00 2.33 7 5.57 1.27 13 5.62 2.47 Water and sanitation 6 6.00 1.67 14 5.64 1.60 13 5.00 1.15 18 5.89 1.84 4 5.75 1.71 5 6.60 0.89 8 5.63 1.69 12 6.67 1.56 Trade and exports* 6 5.67 1.75 13 4.85 1.21 14 4.71 1.20 12 6.83 1.75 5 5.60 1.52 5 5.20 0.84 6 6.50 1.52 7 6.29 2.36 Economic growth* 11 4.82 1.40 21 4.19 1.78 20 3.65 1.90 29 5.69 1.73 6 4.50 2.35 7 6.43 2.64 11 5.00 2.49 15 5.47 2.64 Energy 9 6.56 1.74 19 6.00 1.56 18 5.33 1.19 21 6.43 1.47 6 7.17 1.72 6 6.33 0.52 7 5.71 1.60 10 6.60 1.35 Public sector governance/reform 12 6.17 1.75 24 6.00 1.72 24 5.46 1.79 32 5.66 1.96 6 6.83 1.72 7 7.14 1.35 11 5.18 2.23 19 6.53 1.95 Job creation/employment* 11 4.82 1.17 21 3.90 1.22 22 3.64 1.81 25 4.76 1.94 7 4.57 1.40 6 5.00 1.10 10 4.50 1.35 11 5.73 2.15 Financial markets 6 6.33 0.52 16 5.56 1.41 13 5.92 2.10 21 6.38 1.56 6 5.67 0.82 8 6.88 1.64 6 5.83 1.47 10 6.60 1.07 Health* 7 7.00 1.41 17 4.41 1.62 19 4.95 1.54 19 5.68 1.49 6 5.17 1.17 6 5.00 0.63 11 5.73 1.85 11 6.09 1.70 Rural development 5 5.80 1.79 16 4.25 1.53 14 4.36 2.37 20 4.80 2.21 4 5.25 1.26 7 5.57 2.44 9 5.00 1.66 8 5.38 2.00 Education 8 6.13 0.99 19 4.63 1.46 22 4.82 1.82 20 5.05 1.10 6 5.67 0.82 5 5.80 0.84 10 5.30 1.49 13 5.85 1.91 Social protection* 5 6.60 1.14 10 3.20 1.87 7 4.86 1.86 13 4.46 1.85 4 4.25 2.22 4 5.75 1.26 9 4.22 1.30 11 6.09 2.47 Agricultural development 7 5.57 1.90 18 4.39 1.24 18 5.06 2.15 21 5.10 2.00 6 5.67 1.63 5 4.40 0.89 9 5.78 1.30 9 5.11 2.32 *Significantly different between stakeholder groups Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 12 6.50 1.45 27 6.15 1.70 24 5.29 1.65 36 6.36 1.74 9 6.11 1.17 9 7.33 1.00 16 5.81 2.17 20 6.60 1.43 Ukraine?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 73 The World Bank Group Ukraine Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Ukraine? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 12 7.08 1.78 27 7.56 2.04 24 7.92 2.12 35 8.11 1.92 8 8.75 1.39 8 8.13 0.83 14 7.21 2.29 20 7.85 1.69 instruments meet the needs of Ukraine The World Bank Group meets Ukraine’s 12 7.17 2.21 27 7.89 1.83 24 7.92 2.19 38 8.29 1.96 8 8.75 1.49 9 8.33 0.50 17 8.47 1.37 22 8.00 1.48 needs for knowledge services Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 12 7.33 1.50 20 6.95 2.09 17 6.47 2.48 28 7.79 1.26 7 8.14 1.35 8 8.00 0.76 13 6.85 2.15 18 6.94 1.73 results in Ukraine? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Weekly 25.0% 22.2% 0.0% 2.5% 11.1% 33.3% 0.0% 22.7% Monthly 33.3% 51.9% 20.0% 25.0% 33.3% 55.6% 27.8% 31.8% A few times a year 25.0% 22.2% 36.0% 52.5% 33.3% 11.1% 44.4% 22.7% Rarely 16.7% 0.0% 44.0% 10.0% 22.2% 0.0% 22.2% 18.2% Never 0.0% 3.7% 0.0% 10.0% 0.0% 0.0% 5.6% 4.5% *Significantly different between stakeholder groups 74 The World Bank Group Ukraine Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Ukraine, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 12 6.42 1.73 26 6.58 1.90 23 6.83 1.85 32 7.81 1.75 9 7.00 2.06 9 7.56 1.33 15 7.67 1.45 21 7.00 1.73 Include appropriate level of stakeholder 12 6.92 1.51 25 6.44 1.66 15 6.13 1.51 29 7.00 2.02 9 7.56 1.33 9 7.78 1.39 13 7.00 2.04 17 6.53 1.62 involvement during preparation Are relevant to Ukraine’s development 12 7.58 2.23 27 7.33 1.69 24 7.92 1.06 35 8.51 1.72 9 9.00 1.00 9 8.11 1.17 16 7.75 1.69 21 7.81 1.60 priorities Lead to practical solutions* 12 6.83 1.99 25 6.24 1.67 19 5.79 1.69 32 7.25 1.85 9 6.89 1.36 9 7.89 0.78 15 6.27 2.05 22 6.68 1.62 Are accessible (well written and easy to 12 6.25 2.22 27 6.52 1.48 24 6.21 1.69 32 7.25 1.72 9 7.44 1.13 9 7.89 1.36 15 6.80 1.74 21 7.43 1.60 understand)* Are source of relevant information on global 12 6.58 1.93 26 6.73 1.91 18 6.44 1.62 33 7.52 1.64 9 8.00 1.00 9 7.89 1.54 14 7.93 1.33 22 7.64 1.36 good practices* Enhance your knowledge and/or skills 12 7.50 2.15 27 7.70 1.51 23 7.48 1.50 36 8.17 1.72 9 8.22 1.20 9 8.33 0.71 16 7.88 1.50 21 8.38 1.07 Are adequately disseminated 11 5.36 1.43 20 5.10 2.15 15 6.13 1.73 29 6.76 2.31 8 5.63 1.51 8 6.00 2.00 13 6.38 2.02 19 6.11 1.82 Are translated enough into local language 6 6.00 2.00 10 6.80 2.39 9 6.67 1.73 24 7.17 1.74 4 6.75 2.63 3 8.00 0.00 11 7.36 1.96 17 7.12 2.32 Are adaptable to Ukraine’s specific development challenges and country 12 7.17 1.99 25 7.48 1.64 25 7.76 1.51 37 7.95 1.93 8 7.75 0.71 9 8.33 0.87 15 7.73 1.83 21 7.10 1.67 circumstances *Significantly different between stakeholder groups Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 12 6.58 1.56 27 6.04 1.58 24 5.67 1.61 35 6.89 1.76 9 6.33 1.73 9 7.44 1.33 16 7.13 2.03 21 6.24 1.34 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 12 6.33 1.50 26 7.08 1.38 21 5.90 1.41 36 6.89 1.72 8 6.88 1.36 9 7.78 1.39 16 7.38 1.75 21 7.10 1.61 work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 75 The World Bank Group Ukraine Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 8 7.25 1.28 10 8.00 0.47 5 7.20 3.03 13 8.77 0.93 2 7.50 2.12 5 8.20 0.45 5 7.40 1.95 10 8.30 1.16 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 11 7.36 1.69 21 7.38 1.80 16 7.38 2.03 23 8.52 0.90 7 8.00 1.15 8 8.25 0.71 7 7.71 1.25 17 7.71 1.26 supports The World Bank Group’s approvals and 11 7.18 0.98 16 7.69 0.60 8 7.13 2.53 17 8.12 0.99 3 7.00 1.73 7 8.00 1.15 6 8.00 1.26 15 7.13 1.25 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 10 8.10 0.88 24 7.83 1.63 19 8.16 1.71 26 8.88 0.95 6 8.33 1.75 8 8.00 1.07 10 8.10 1.60 16 7.56 1.21 requirements are reasonable The World Bank Group’s conditions on its 11 7.82 0.98 25 7.80 1.61 20 8.10 1.89 28 8.57 1.14 6 9.33 0.52 8 7.38 0.74 11 8.27 1.35 17 7.94 1.30 lending are reasonable The World Bank Group takes decisions 11 7.09 0.83 18 6.39 1.69 11 5.55 2.16 19 7.16 1.64 5 6.00 2.12 8 6.75 1.16 7 7.14 2.27 17 6.00 1.94 quickly in Ukraine Where country systems are adequate, the World Bank Group makes appropriate use of 8 8.50 1.51 21 8.10 2.02 14 8.07 1.94 19 8.37 1.12 5 7.60 1.14 8 9.00 0.93 8 8.50 1.77 10 8.40 1.07 them The World Bank Group provides effective 9 8.22 1.09 25 7.40 1.66 17 7.35 2.29 28 8.50 1.07 6 8.67 1.03 8 7.75 1.04 10 6.80 2.44 17 7.41 1.91 implementation support F. The Future Role of the World Bank Group in Ukraine Which of the following SHOULD the World Bank Group do to make itself of greater value in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Provide more adequate data/knowledge/statistics/figures on 0.0% 3.7% 4.0% 12.8% 0.0% 11.1% 16.7% 0.0% Ukraine’s economy Collaborate more effectively with Government clients (e.g., 41.7% 44.4% 24.0% 17.9% 11.1% 44.4% 16.7% 45.5% national, state, local) Offer more innovative financial products 25.0% 18.5% 20.0% 17.9% 11.1% 33.3% 5.6% 9.1% Improve the competitiveness of its financing compared to 0.0% 3.7% 8.0% 0.0% 11.1% 0.0% 0.0% 0.0% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government* 8.3% 0.0% 48.0% 71.8% 55.6% 11.1% 44.4% 31.8% Improve the quality of its experts as related to Ukraine’s specific 25.0% 22.2% 4.0% 2.6% 0.0% 11.1% 22.2% 27.3% challenges* Offer more innovative knowledge services 25.0% 25.9% 8.0% 20.5% 33.3% 11.1% 11.1% 9.1% Ensure greater selectivity in its work 0.0% 18.5% 20.0% 5.1% 0.0% 11.1% 0.0% 13.6% Increase the level of capacity development in the country 16.7% 11.1% 16.0% 17.9% 22.2% 33.3% 44.4% 40.9% Reduce the complexity of obtaining World Bank Group financing 33.3% 44.4% 28.0% 20.5% 44.4% 33.3% 11.1% 13.6% Work faster 16.7% 0.0% 4.0% 5.1% 11.1% 0.0% 16.7% 9.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% *Significantly different between stakeholder groups 76 The World Bank Group Ukraine Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Ukraine (continued) When considering the combination of services that the World Bank Group offers in Ukraine, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ukraine? (Select only ONE response) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Financial services 16.7% 11.1% 0.0% 0.0% 11.1% 11.1% 5.3% 4.8% Knowledge products 8.3% 0.0% 8.0% 5.0% 0.0% 11.1% 21.1% 9.5% Convening services 8.3% 0.0% 4.0% 5.0% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Ukraine 66.7% 88.9% 84.0% 90.0% 77.8% 77.8% 73.7% 85.7% Don’t know 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Local newspapers 66.7% 40.7% 38.5% 38.5% 33.3% 33.3% 47.4% 13.6% International newspapers* 0.0% 0.0% 0.0% 0.0% 11.1% 11.1% 0.0% 0.0% Local radio 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 5.3% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 16.7% 7.4% 11.5% 17.9% 11.1% 0.0% 26.3% 31.8% International television 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Periodicals 0.0% 7.4% 19.2% 7.7% 11.1% 0.0% 21.1% 0.0% Internet* 100.0% 100.0% 80.8% 94.9% 100.0% 100.0% 84.2% 100.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr)* 8.3% 0.0% 15.4% 17.9% 22.2% 44.4% 5.3% 27.3% Blogs 0.0% 0.0% 3.8% 2.6% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 3.7% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 4.5% Other 0.0% 0.0% 3.8% 5.1% 0.0% 0.0% 5.3% 4.5% *Significantly different between stakeholder groups 77 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Television 8.3% 7.4% 23.1% 10.0% 0.0% 0.0% 10.5% 4.5% Print media 0.0% 0.0% 3.8% 7.5% 22.2% 0.0% 10.5% 4.5% Internet media 16.7% 3.7% 15.4% 27.5% 33.3% 11.1% 31.6% 18.2% Blogs 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group (i.e., face to face 25.0% 29.6% 26.9% 30.0% 44.4% 66.7% 15.8% 40.9% meetings/discussions) e-Newsletters 16.7% 7.4% 3.8% 20.0% 0.0% 11.1% 21.1% 13.6% World Bank Group’s seminars/workshops/conferences 33.3% 48.1% 23.1% 40.0% 22.2% 11.1% 47.4% 36.4% World Bank Group’s publications and other written materials* 58.3% 66.7% 23.1% 25.0% 22.2% 44.4% 36.8% 31.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 8.3% 0.0% 11.5% 20.0% 11.1% 22.2% 0.0% 13.6% World Bank Group’s website 33.3% 37.0% 42.3% 20.0% 33.3% 33.3% 15.8% 22.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 50.0% 34.6% 15.4% 25.0% 0.0% 77.8% 38.9% 50.0% No 50.0% 65.4% 84.6% 75.0% 100.0% 22.2% 61.1% 50.0% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 70.0% 25.0% 4.5% 6.5% 14.3% 77.8% 18.8% 33.3% No 30.0% 75.0% 95.5% 93.5% 85.7% 22.2% 81.3% 66.7% *Significantly different between stakeholder groups Were you able to obtain this information?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 0.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank website? Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 100.0% 96.3% 88.5% 86.8% 100.0% 100.0% 83.3% 90.5% No 0.0% 3.7% 11.5% 13.2% 0.0% 0.0% 16.7% 9.5% Which do you primarily use? Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other The World Bank Group’s country website 83.3% 87.5% 95.5% 84.2% 100.0% 50.0% 75.0% 75.0% The World Bank Group’s main website 16.7% 12.5% 4.5% 15.8% 0.0% 50.0% 25.0% 25.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more 11 6.27 1.10 26 4.54 2.08 16 4.25 2.52 34 5.53 2.40 8 5.50 2.98 9 5.89 1.36 14 5.43 3.46 16 6.31 1.49 often than I did a few years ago I find the World Bank Group’s websites easy 12 6.58 1.93 26 6.62 1.68 20 6.65 1.79 31 7.06 1.98 7 6.57 1.72 9 7.22 1.20 13 6.62 2.43 19 7.05 1.93 to navigate. I find the information on the World Bank 12 7.67 1.78 26 7.81 1.55 21 7.81 1.54 32 8.00 1.85 8 8.13 1.13 9 8.22 1.20 14 7.36 2.31 18 8.06 1.47 Group’s websites useful. The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, 5 6.60 2.97 11 4.18 2.79 15 7.40 2.72 21 6.38 3.14 7 6.86 2.67 6 7.83 1.72 11 5.55 3.80 11 7.00 2.45 Flickr) are valuable sources of information about the institution When I need information from the World 12 7.50 2.02 26 8.35 1.16 22 8.23 1.69 34 8.32 1.80 8 8.38 1.77 9 8.89 1.54 17 7.47 2.12 22 8.36 1.97 Bank Group I know how to find it The World Bank Group is responsive to my 9 8.67 1.12 11 9.09 0.70 6 8.67 2.42 13 9.00 1.35 2 6.50 0.71 6 9.33 0.52 6 8.67 1.21 13 8.54 1.56 information requests and inquiries 79 The World Bank Group Ukraine Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ Percentage of Respondents Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Yes 83.3% 84.6% 23.1% 28.2% 55.6% 87.5% 31.6% 61.9% No 16.7% 15.4% 76.9% 71.8% 44.4% 12.5% 68.4% 38.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Ukraine? (Select all that apply) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other The World Bank (IBRD/IDA)* 91.7% 88.5% 15.4% 48.6% 55.6% 87.5% 47.1% 75.0% The International Finance Corporation (IFC) 16.7% 30.8% 15.4% 13.5% 33.3% 25.0% 11.8% 20.0% The Multilateral Investment Guarantee Agency (MIGA)* 8.3% 15.4% 3.8% 0.0% 0.0% 25.0% 0.0% 5.0% None* 8.3% 7.7% 80.8% 45.9% 44.4% 12.5% 52.9% 25.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Ukraine? (Choose no more than TWO) Office of President/ Employee of Ministry/ Private Sector/ NGO/ CBO/ Independent Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Financial Sector/ Private Government Research Institute/ (Responses Combined) Minister Implementation Agency Private Bank Foundation Media Institution Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, 0.0% 4.0% 53.8% 36.1% 22.2% 0.0% 18.8% 23.8% etc.)* Use World Bank Group reports/data 33.3% 40.0% 11.5% 33.3% 55.6% 37.5% 56.3% 23.8% Engage in World Bank Group related/sponsored events/activities 25.0% 40.0% 23.1% 44.4% 0.0% 50.0% 37.5% 42.9% Collaborate as part of my professional duties* 75.0% 92.0% 11.5% 16.7% 77.8% 62.5% 25.0% 52.4% Use World Bank Group website for information, data, research, 16.7% 4.0% 53.8% 47.2% 22.2% 12.5% 31.3% 23.8% etc.* *Significantly different between stakeholder groups 80 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Ukraine In general would you say that Ukraine is headed in ...? Percentage of Respondents Kyiv Other The right direction 43.2% 34.2% The wrong direction 29.7% 28.9% Not sure 27.1% 36.8% Listed below are a number of development priorities in Ukraine. Please identify which of the following you consider the most important development priorities in Ukraine? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kyiv Other Social protection 18.0% 18.4% Transport 9.0% 7.9% Public sector governance/reform 35.2% 34.2% Global/regional integration 8.2% 2.6% Gender equity 0.0% 2.6% Domestic private sector development 15.6% 10.5% Foreign direct investment 16.4% 10.5% Water and sanitation 0.0% 0.0% Anti corruption 52.5% 57.9% Job creation/employment 13.1% 18.4% Rural development* 2.5% 10.5% Financial markets 3.3% 0.0% Urban development* 1.6% 13.2% Environmental sustainability 4.1% 2.6% Equality of opportunity 6.6% 0.0% Health 13.9% 13.2% Education 16.4% 18.4% Poverty reduction 8.2% 15.8% Energy 7.4% 5.3% Food security 2.5% 0.0% Climate change 0.0% 0.0% Agricultural development 0.8% 5.3% Trade and exports 1.6% 0.0% Crime and violence 0.8% 2.6% Economic growth 14.8% 7.9% Law and justice 31.1% 18.4% Regulatory framework 4.9% 5.3% Communicable/non-communicable diseases 2.5% 0.0% Natural resource management 4.1% 5.3% Disaster management 0.0% 0.0% Information and communications technology 3.3% 7.9% *Significantly different between locations 81 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues facing Ukraine (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ukraine? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kyiv Other Water and sanitation 0.8% 0.0% Equality of opportunity 14.5% 15.8% Economic growth* 44.4% 23.7% Climate change 0.0% 0.0% Global/regional integration 1.6% 2.6% Gender equity 0.0% 0.0% Rural development 11.3% 15.8% Urban development* 2.4% 15.8% Regulatory framework 1.6% 5.3% Social protection 43.5% 36.8% Law and justice 15.3% 10.5% Transport 0.8% 2.6% Crime and violence 1.6% 0.0% Communicable/non-communicable diseases 1.6% 0.0% Information and communications technology* 2.4% 10.5% Anti corruption 30.6% 39.5% Domestic private sector development 21.8% 18.4% Foreign direct investment 12.1% 15.8% Education 9.7% 10.5% Energy 4.0% 0.0% Public sector governance/reform 26.6% 13.2% Natural resource management 0.0% 0.0% Environmental sustainability 0.0% 0.0% Disaster management 0.0% 0.0% Health 6.5% 7.9% Agricultural development 4.0% 7.9% Job creation/employment 38.7% 47.4% Financial markets 1.6% 0.0% Trade and exports 0.8% 0.0% Food security 0.0% 0.0% *Significantly different between locations 82 The World Bank Group Ukraine Country Opinion Survey 2014 A. General Issues facing Ukraine (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ukraine? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kyiv Other Energy 8.9% 17.5% Gender equity 0.0% 2.5% Equality of opportunity 17.1% 7.5% Social protection 1.6% 2.5% Global/regional integration 6.5% 5.0% Climate change 0.0% 0.0% Anti corruption 52.0% 52.5% Disaster management 0.0% 0.0% Rural development 4.1% 12.5% Foreign direct investment 48.8% 35.0% Urban development* 1.6% 17.5% Water and sanitation 0.0% 0.0% Education 18.7% 12.5% Information and communications technology 12.2% 15.0% Regulatory framework 2.4% 2.5% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 12.2% 10.0% Public sector governance/reform 26.8% 17.5% Domestic private sector development 18.7% 15.0% Job creation/employment 13.0% 12.5% Agricultural development 15.4% 20.0% Food security 2.4% 0.0% Transport 8.1% 10.0% Natural resource management 2.4% 2.5% Environmental sustainability 0.0% 0.0% Health 3.3% 5.0% Law and justice 15.4% 17.5% Crime and violence 0.0% 2.5% Financial markets 6.5% 0.0% *Significantly different between locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Better employment opportunities for young people 5.8% 8.1% Better employment opportunities for women 0.0% 0.0% Greater access to micro-finance for the poor* 0.0% 5.4% Greater voice and participation for citizens to help ensure 10.0% 2.7% greater accountability Greater access to health and nutrition for citizens 5.8% 5.4% Better entrepreneurial opportunities (i.e., to start small and 20.8% 13.5% medium sized businesses) A growing middle class 55.8% 54.1% Better opportunity for the poor who live in rural areas 0.8% 0.0% Better opportunity for the poor who live in urban areas 0.0% 0.0% Consistent economic growth 47.5% 40.5% More reliable social safety net 8.3% 5.4% Greater equity of fiscal policy* 12.5% 40.5% Education and training that better ensure job opportunity 17.5% 16.2% Better quality public services 12.5% 5.4% Other 0.0% 0.0% *Significantly different between locations 83 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Kyiv Other N Mean SD N Mean SD How familiar are you with the work of the World 124 5.23 2.04 40 4.98 2.42 Bank Group in Ukraine? (1-Not familiar at all, 10-Extremely familiar) Kyiv Other N Mean SD N Mean SD Overall, please rate your impression of the World 113 6.11 1.83 36 6.22 2.39 Bank Group’s effectiveness in Ukraine. (1-Not effective at all, 10-Very effective) Kyiv Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Ukraine solve 113 7.39 1.59 36 7.58 1.65 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Ukraine, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ukraine? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kyiv Other Social protection 4.8% 2.5% Public sector governance/reform 40.3% 40.0% Transport* 13.7% 2.5% Poverty reduction 14.5% 15.0% Global/regional integration 12.9% 2.5% Gender equity 1.6% 2.5% Crime and violence 0.0% 2.5% Domestic private sector development 8.9% 7.5% Rural development* 4.8% 17.5% Foreign direct investment 21.8% 17.5% Water and sanitation 1.6% 0.0% Energy 8.1% 7.5% Job creation/employment* 8.1% 27.5% Financial markets* 8.9% 0.0% Urban development* 1.6% 17.5% Environmental sustainability 7.3% 5.0% Equality of opportunity 2.4% 0.0% Health 15.3% 5.0% Education 29.0% 25.0% Food security 2.4% 0.0% Climate change 2.4% 2.5% Agricultural development 6.5% 7.5% Trade and exports 2.4% 0.0% Economic growth 12.9% 15.0% Law and justice 9.7% 10.0% Regulatory framework 14.5% 17.5% Communicable/non-communicable diseases 3.2% 0.0% Natural resource management 5.6% 0.0% Anti corruption 22.6% 25.0% Information and communications technology* 8.1% 20.0% Disaster management 0.8% 0.0% *Significantly different between locations 84 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ukraine? Greatest Value Percentage of Respondents Kyiv Other Convening/facilitating 12.3% 7.7% Data 5.7% 10.3% Policy advice, studies, analyses 7.4% 10.3% Financial resources 34.4% 30.8% Capacity development 14.8% 12.8% Technical assistance 23.0% 17.9% Mobilizing third party financial resources 0.8% 5.1% Donor coordination 1.6% 5.1% Other 0.0% 0.0% nd 2 Greatest Value Percentage of Respondents Kyiv Other Convening/facilitating 2.5% 2.6% Data 1.6% 5.1% Policy advice, studies, analyses 12.3% 17.9% Financial resources 23.0% 23.1% Capacity development 16.4% 5.1% Technical assistance 27.9% 15.4% Mobilizing third party financial resources 11.5% 15.4% Donor coordination* 4.1% 15.4% Other 0.8% 0.0% *Significantly different between locations How effectively do the World Bank Group’s activities below support Ukraine’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Kyiv Other N Mean SD N Mean SD Convening/facilitating 85 4.91 2.12 21 5.38 1.88 Data 102 5.84 1.74 27 6.11 2.19 Policy advice, studies, analyses 111 6.38 1.81 32 6.78 2.00 Financial resources 106 6.35 1.94 30 6.90 1.52 Technical assistance 106 6.85 1.71 30 6.90 1.47 Mobilizing third party financial resources 75 6.72 1.92 22 7.09 1.69 Donor coordination 72 7.15 1.98 20 6.90 2.25 The World Bank Group can provide capacity building support in a number of ways in Ukraine. To what degree would Ukraine benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Kyiv Other N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively engage and 118 6.50 2.53 40 7.98 2.08 participate in development efforts* The public sector, related to implementation of 120 7.38 1.81 40 7.50 2.45 specific development projects on the ground The public sector, related to changing institutions 119 6.81 2.30 37 6.76 2.80 (organizations or sociopolitical conditions) *Significantly different between locations 85 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ukraine? (1-Not effective at all, 10-Very effective) Kyiv Other N Mean SD N Mean SD Project implementation (or other organizational 69 7.57 1.50 23 7.39 1.88 strengthening) Citizen engagement (incorporating citizens' voices 69 4.71 2.02 30 5.93 2.15 into development)* Policy design (for clarity and better incentives to 100 6.99 1.60 27 7.04 1.58 achieve development goals) *Significantly different between locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Staff too inaccessible 1.6% 0.0% Not exploring alternative policy options 5.6% 2.6% Not adequately sensitive to political/social realities in 14.5% 15.8% Ukraine Not enough public disclosure of its work 25.0% 26.3% Arrogant in its approach 5.6% 2.6% Not aligned with country priorities 0.8% 2.6% The credibility of its knowledge/data* 0.0% 5.3% World Bank Group’s processes too complex 16.1% 23.7% Not willing to honestly criticize policies and reform efforts in 10.5% 13.2% the country Too influenced by developed countries 11.3% 5.3% Imposing technocratic solutions without regard to political 9.7% 5.3% realities World Bank Group’s processes too slow* 13.7% 0.0% Too bureaucratic in its operational policies and procedures 16.9% 18.4% Not aligned with other donors’ work 0.8% 2.6% Not collaborating enough with non-state actors 24.2% 31.6% Not client focused 0.8% 0.0% Other 0.8% 0.0% Don’t know 10.5% 13.2% *Significantly different between locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Capacity development 20.5% 17.9% Policy based lending/budget support to the Government 23.8% 12.8% Knowledge products/services* 13.1% 28.2% Investment lending 73.0% 61.5% Technical assistance 61.5% 53.8% Trust Fund management 4.1% 0.0% Other 0.0% 2.6% Don’t know* 0.8% 7.7% *Significantly different between locations 86 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Academia/think tanks/research institutes 20.5% 17.9% Donor community 7.4% 0.0% Media 15.6% 10.3% NGOs* 26.2% 51.3% Local Government 34.4% 38.5% Private sector* 33.6% 10.3% Parliament 9.0% 2.6% Community Based Organizations (CBOs)* 27.9% 59.0% Beneficiaries* 15.6% 0.0% Foundations 4.1% 5.1% Faith based organizations 0.0% 0.0% Other 1.6% 0.0% Don’t know 0.0% 2.6% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine? (1-Strongly disagree, 10-Strongly agree) Kyiv Other N Mean SD N Mean SD Overall the World Bank Group currently plays a 112 7.13 1.87 38 7.76 1.87 relevant role in development in Ukraine The World Bank Group’s work is aligned with what I 111 7.48 1.70 35 8.03 1.81 consider the development priorities for Ukraine The World Bank Group treats clients and 110 7.52 1.71 36 8.47 1.56 stakeholders in Ukraine with respect* *Significantly different between locations To what extent is the World Bank Group an effective development partner in Ukraine in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Kyiv Other N Mean SD N Mean SD Responsiveness 82 5.02 2.05 20 5.60 2.16 Flexibility (in terms of the World Bank Group’s 83 5.30 1.71 19 5.89 2.08 products and services) Flexibility (in terms of changing country 85 4.99 1.78 21 5.67 2.29 circumstances) Being inclusive 96 5.95 1.79 24 6.67 2.06 Openness (sharing data and other information) 113 6.96 1.54 33 7.21 1.85 Staff accessibility 96 7.50 1.42 21 7.52 1.36 Straightforwardness and honesty 102 7.65 1.37 24 8.13 1.54 Ease of access to the people at the World Bank Group who are making decisions important to my 68 7.59 2.01 15 7.47 2.03 work Collaboration with groups outside of the Government (e.g., NGOs, academia, private 86 5.30 2.02 31 6.32 2.37 sector)* Collaboration with the Government 106 8.14 1.26 29 7.93 1.58 Collaboration with other donors 84 7.95 1.57 22 8.23 1.57 The speed in which it gets things accomplished on 69 6.26 1.65 15 6.87 1.81 the ground Being a long-term partner 111 9.04 1.41 33 9.09 1.04 *Significantly different between locations 87 The World Bank Group Ukraine Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other The World Bank Group does not do adequate follow 4.1% 7.7% through/follow-up There is not an adequate level of citizen/civil society 16.5% 35.9% participation* The World Bank Group is not sensitive enough to 16.5% 15.4% political/social realities on the ground Lack of/inadequate levels of capacity in Government 36.4% 25.6% Poor donor coordination 5.0% 2.6% The World Bank Group works too slowly 6.6% 7.7% The Government works inefficiently 39.7% 41.0% Political pressures and obstacles 14.9% 17.9% Reforms are not well thought out in light of country 38.8% 28.2% challenges Other* 0.0% 5.1% *Significantly different between locations C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ukraine? (1-Not effective at all, 10-Very effective) Kyiv Other N Mean SD N Mean SD Anti corruption* 76 3.96 1.86 27 5.00 2.40 Transport 56 4.93 2.04 13 4.77 2.01 Urban development 65 5.12 1.66 23 5.78 2.28 Environmental sustainability 74 5.84 1.50 22 6.09 1.69 Regulatory framework 105 6.34 1.47 26 6.19 1.81 Poverty reduction* 85 4.95 2.03 23 4.04 1.49 Gender equity* 66 6.15 1.87 19 7.21 2.15 Domestic private sector development 101 5.33 1.73 24 5.25 1.75 Foreign direct investment 81 5.20 2.09 14 5.71 2.37 Water and sanitation 60 5.87 1.47 17 5.65 2.00 Trade and exports* 56 5.45 1.46 10 7.10 2.28 Economic growth 94 4.91 2.16 22 4.86 2.17 Energy 76 6.21 1.44 16 5.75 1.61 Public sector governance/reform 102 5.90 1.77 30 5.83 2.28 Job creation/employment 87 4.54 1.70 22 3.95 1.50 Financial markets* 70 6.30 1.52 12 5.33 1.15 Health 75 5.41 1.61 18 5.56 1.72 Rural development 65 4.98 2.06 15 4.27 1.75 Education 82 5.24 1.59 18 5.06 1.06 Social protection 51 4.86 2.05 11 4.73 2.10 Agricultural development 72 5.15 1.81 19 4.58 1.77 *Significantly different between locations Kyiv Other N Mean SD N Mean SD To what extent does the World Bank Group’s work 116 6.24 1.62 36 6.11 1.88 help to achieve development results in Ukraine? (1-To no degree at all, 10-To a very significant degree) 88 The World Bank Group Ukraine Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Ukraine? (1-Strongly disagree, 10-Strongly agree) Kyiv Other N Mean SD N Mean SD The World Bank Group’s financial instruments 112 7.81 1.92 34 7.68 2.03 meet the needs of Ukraine The World Bank Group meets Ukraine’s needs for 120 8.11 1.79 37 8.19 1.65 knowledge services Kyiv Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the 92 7.34 1.81 29 7.10 1.84 institution accountable for achieving results in Ukraine? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Kyiv Other Weekly 13.9% 0.0% Monthly 35.2% 22.5% A few times a year 32.8% 47.5% Rarely 14.8% 22.5% Never 3.3% 7.5% *Significantly different between locations In Ukraine, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Kyiv Other N Mean SD N Mean SD Are timely* 115 6.87 1.72 32 8.28 1.76 Include appropriate level of stakeholder 103 6.86 1.66 22 6.68 1.94 involvement during preparation Are relevant to Ukraine’s development priorities 118 7.89 1.57 34 8.32 1.74 Lead to practical solutions 112 6.56 1.77 30 7.23 1.81 Are accessible (well written and easy to 115 6.85 1.64 33 7.21 2.01 understand) Are source of relevant information on global good 110 7.16 1.68 31 7.84 1.53 practices* Enhance your knowledge and/or skills 117 7.85 1.44 35 8.40 1.58 Are adequately disseminated 96 5.86 1.90 24 6.46 2.36 Are translated enough into local language 61 6.82 2.05 25 7.72 1.95 Are adaptable to Ukraine’s specific development 117 7.62 1.65 34 8.18 1.51 challenges and country circumstances *Significantly different between locations Kyiv Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 118 6.49 1.69 35 6.69 1.86 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 112 6.94 1.56 35 6.94 1.73 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 89 The World Bank Group Ukraine Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kyiv Other N Mean SD N Mean SD The World Bank Group disburses funds promptly 45 7.80 1.44 12 8.67 1.07 The World Bank Group effectively monitors and 89 7.65 1.45 20 8.65 1.23 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews 68 7.41 1.28 14 8.07 1.14 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 92 8.12 1.36 25 8.44 1.39 requirements are reasonable The World Bank Group’s conditions on its lending 98 8.13 1.39 25 8.36 1.35 are reasonable The World Bank Group takes decisions quickly in 78 6.46 1.67 15 7.07 2.31 Ukraine Where country systems are adequate, the World 76 8.26 1.59 15 8.53 0.99 Bank Group makes appropriate use of them The World Bank Group provides effective 94 7.76 1.57 24 7.88 2.25 implementation support *Significantly different between locations F. The Future Role of the World Bank Group in Ukraine Which of the following SHOULD the World Bank Group do to make itself of greater value in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Provide more adequate data/knowledge/statistics/figures on 7.4% 7.5% Ukraine’s economy Collaborate more effectively with Government clients (e.g., 28.7% 25.0% national, state, local) Offer more innovative financial products 16.4% 15.0% Improve the competitiveness of its financing compared to 3.3% 0.0% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government* 33.6% 57.5% Improve the quality of its experts as related to Ukraine’s 13.9% 12.5% specific challenges Offer more innovative knowledge services 18.0% 17.5% Ensure greater selectivity in its work 9.0% 12.5% Increase the level of capacity development in the country 24.6% 17.5% Reduce the complexity of obtaining World Bank Group 29.5% 17.5% financing Work faster 8.2% 2.5% Other* 0.0% 10.0% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Ukraine, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ukraine? (Select only ONE response) Percentage of Respondents Kyiv Other Financial services 7.3% 0.0% Knowledge products 7.3% 8.1% Convening services 1.6% 8.1% None of the above 0.8% 0.0% The combination is appropriate for Ukraine 82.1% 83.8% Don’t know 0.8% 0.0% 90 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Local newspapers 40.7% 28.9% International newspapers 1.6% 0.0% Local radio 0.8% 2.6% International radio 0.0% 0.0% Local television* 13.8% 28.9% International television 0.8% 0.0% Periodicals 9.8% 7.9% Internet* 95.9% 86.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 13.8% 23.7% Blogs 0.8% 2.6% Mobile phones 1.6% 0.0% Instant messaging 0.8% 0.0% Other* 0.8% 7.9% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kyiv Other Television 11.3% 2.6% Print media 5.6% 0.0% Internet media 19.4% 23.7% Blogs 0.8% 0.0% Direct contact with World Bank Group (i.e., face to face 34.7% 23.7% meetings/discussions) e-Newsletters 11.3% 15.8% World Bank Group’s seminars/workshops/conferences* 31.5% 50.0% World Bank Group’s publications and other written materials 37.9% 31.6% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10.5% 15.8% World Bank Group’s website 29.0% 31.6% Other 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Kyiv Other Yes 37.2% 21.6% No 62.8% 78.4% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Kyiv Other Yes 29.5% 3.2% No 70.5% 96.8% *Significantly different between locations Were you able to obtain this information? Percentage of Respondents Kyiv Other Yes 96.6% 100.0% No 3.4% 0.0% Do you have access to the Internet? Percentage of Respondents Kyiv Other Yes 100.0% 100.0% No 0.0% 0.0% 91 The World Bank Group Ukraine Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Percentage of Respondents Kyiv Other Yes 92.6% 86.1% No 7.4% 13.9% Which do you primarily use? Percentage of Respondents Kyiv Other The World Bank Group's country website 81.3% 88.2% The World Bank Group's main website 18.8% 11.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Kyiv Other N Mean SD N Mean SD I use/consult World Bank Group’s data more often 102 5.32 2.27 31 5.55 2.67 than I did a few years ago I find the World Bank Group’s websites easy to 109 6.83 1.85 26 7.04 1.97 navigate I find the information on the World Bank Group’s 111 7.80 1.68 28 8.46 1.45 websites useful The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are 71 6.42 3.04 17 6.88 2.96 valuable sources of information about the institution When I need information from the World Bank 115 8.13 1.81 33 8.52 1.62 Group I know how to find it The World Bank Group is responsive to my 54 8.81 1.30 10 8.70 1.70 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Percentage of Respondents Kyiv Other Yes 60.5% 15.0% No 39.5% 85.0% *Significantly different between locations Which of the following agencies of the World Bank Group do you work with in Ukraine? (Select all that apply) Percentage of Respondents (Responses combined) Kyiv Other The World Bank (IBRD/IDA)* 65.6% 31.6% The International Finance Corporation (IFC)* 23.0% 5.3% The Multilateral Investment Guarantee Agency (MIGA) 7.4% 0.0% None* 32.0% 65.8% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Ukraine? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kyiv Other Observer (i.e., follow in media, discuss in informal 21.0% 33.3% conversations, etc.) Use World Bank Group reports/data 35.3% 28.2% Engage in World Bank Group related/sponsored 35.3% 41.0% events/activities Collaborate as part of my professional duties* 53.8% 10.3% Use World Bank Group website for information, data, 21.8% 59.0% research, etc.* *Significantly different between locations 92 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix D: Responses to All Questions by Year1 FY ’03 Response Number = 150  FY ’08 Response Number = 146  FY ’14 Response Number = 169 B. Overall Attitudes toward the World Bank Group FY 2003 FY 2008 FY 2014 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 147 7.06 1.83 145 7.30 1.56 168 5.19 2.13 World Bank Group in Ukraine?^* (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY14 and FY03 country surveys; *Significantly different between FY14 and FY08 country surveys FY 2003 FY 2008 FY 2014 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 142 7.09 1.57 142 7.72 1.43 153 6.16 1.97 Ukraine.^* (1-Not effective at all, 10-Very effective) ^Significantly different between FY14 and FY03 country surveys; *Significantly different between FY14 and FY08 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine? (1-Strongly disagree, 10-Strongly agree) FY 2003 FY 2008 FY 2014 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 147 6.72 2.02 145 7.63 1.78 155 7.26 1.90 Ukraine^ The World Bank Group’s work is aligned with what I consider the development 147 6.61 2.19 146 7.31 1.65 151 7.58 1.77 priorities for Ukraine^ The World Bank Group treats clients and 143 8.23 1.81 145 8.46 1.74 151 7.74 1.73 stakeholders in Ukraine with respect^* ^Significantly different between FY14 and FY03 country surveys; *Significantly different between FY14 and FY08 country surveys C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ukraine? (1-Not effective at all, 10-Very effective) FY 2003 FY 2008 FY 2014 N Mean SD N Mean SD N Mean SD Anti corruption* 142 4.80 1.50 105 4.23 2.04 Urban development 136 5.10 1.28 91 5.32 1.83 Regulatory framework^* 121 5.65 1.78 138 5.14 1.34 135 6.34 1.53 Poverty reduction^* 127 5.27 2.04 141 5.64 1.35 112 4.76 1.94 Gender equity^* 111 4.61 2.19 120 3.48 1.69 88 6.40 1.98 Domestic private sector development^ 132 5.84 1.90 142 5.56 1.44 129 5.35 1.73 Economic growth^* 136 6.01 1.73 145 6.29 1.47 120 4.90 2.14 Public sector governance/reform^* 119 5.25 2.19 139 5.11 1.62 136 5.93 1.88 Health* 108 5.58 2.04 139 5.92 1.64 96 5.39 1.64 Education* 102 5.06 1.74 137 6.01 1.61 103 5.20 1.51 Social protection* 141 5.42 1.24 64 4.78 2.04 Agricultural development 141 5.13 1.36 95 5.06 1.82 ^Significantly different between FY14 and FY03 country surveys; *Significantly different between FY14 and FY08 country surveys 1 Only those questions that were asked in the FY ’03, FY’ 08, and FY ’14 country surveys, with similar response scales/options, are presented. 93 The World Bank Group Ukraine Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2003 FY 2008 FY 2014 N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 98 8.23 2.17 55 7.31 1.79 59 8.00 1.39 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 103 7.89 1.91 57 6.95 1.84 113 7.81 1.50 supports* The World Bank Group’s conditions on its 143 7.17 1.76 127 8.14 1.41 lending are reasonable* *Significantly different between FY14 and FY08 country surveys G. Communication and Information Sharing Do you use/have used the World Bank Group website? Percentage of Respondents FY 2008 FY 2014 Yes 94.5% 91.4% No 5.5% 8.6% Which do you primarily use? Percentage of Respondents FY 2008 FY 2014 The World Bank's country website 89.8% 82.7% The World Bank's main website 10.2% 17.3% 94 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.93 6.31 6.43 5.03 5.78 6.74 5.77 6.65 5.85 6.42 6.39 5.40 Bank Group’s effectiveness in Ukraine. To what extent do you believe the World Bank Group’s staff is well prepared to help Ukraine solve 7.42 7.45 7.62 6.87 7.17 8.00 7.35 7.63 7.42 7.50 7.53 7.26 its most complicated development challenges? Overall the World Bank Group currently plays a 7.15 7.38 7.35 7.17 6.92 8.06 7.04 7.77 7.51 7.06 7.33 7.24 relevant role in development in Ukraine The World Bank Group’s work is aligned with what I 7.59 7.57 7.64 7.65 7.31 8.29 7.49 7.92 7.90 7.34 7.55 7.86 consider the development priorities for Ukraine Responsiveness 5.00 5.23 5.19 4.93 4.97 5.46 4.84 5.56 5.30 5.02 5.14 5.18 Flexibility (in terms of the World Bank Group’s 5.38 5.43 5.48 5.06 5.29 5.62 5.14 5.79 5.54 5.29 5.42 5.38 products and services) Flexibility (in terms of changing country 5.16 5.10 5.24 4.40 4.88 5.51 4.80 5.55 5.29 4.96 5.07 5.27 circumstances) Being inclusive 5.98 6.19 6.26 5.45 6.03 6.26 5.77 6.53 6.12 6.09 6.22 5.70 Openness (sharing data and other information) 6.86 7.17 7.17 6.52 6.91 7.23 6.88 7.27 6.89 7.17 7.14 6.74 Staff accessibility 7.27 7.64 7.53 7.50 7.40 7.73 7.31 7.81 7.40 7.62 7.62 7.05 Straightforwardness and honesty 7.80 7.70 7.67 8.23 7.87 7.58 7.60 8.02 7.81 7.73 7.81 7.63 Ease of access to the people at the World Bank Group who are making decisions important to my 6.79 7.96 7.72 6.00 7.46 7.80 6.95 8.17 7.09 7.96 7.84 6.31 work Collaboration with groups outside of the 5.27 5.89 5.89 4.50 5.24 6.14 4.89 6.57 5.53 5.53 5.92 4.67 Government (e.g., NGOs, academia, private sector) Collaboration with the Government 7.82 8.32 8.14 8.06 8.03 8.29 8.06 8.24 7.94 8.32 8.17 8.00 Collaboration with other donors 7.69 8.19 8.02 8.11 8.06 8.00 8.03 8.05 7.84 8.22 7.95 8.36 The speed in which it gets things accomplished on 6.12 6.53 6.46 5.90 6.27 6.60 6.24 6.57 6.31 6.46 6.38 6.41 the ground Being a long-term partner 8.91 9.17 9.04 9.21 9.08 9.08 9.04 9.14 9.00 9.17 9.09 9.05 To what extent does the World Bank Group’s work 5.76 6.57 6.35 5.67 6.02 6.54 6.04 6.47 6.02 6.41 6.39 5.76 help to achieve development results in Ukraine? The World Bank Group’s financial instruments 7.54 7.99 7.81 7.94 7.58 8.36 8.02 7.52 7.72 7.97 7.86 7.79 meet the needs of Ukraine The World Bank Group meets Ukraine’s needs for 7.96 8.22 8.19 8.12 7.94 8.62 8.18 8.16 8.06 8.31 8.26 7.96 knowledge services The World Bank Group’s knowledge work and activities are adaptable to Ukraine’s specific 7.62 7.79 7.85 7.51 7.52 8.24 7.77 7.77 7.76 7.77 7.73 7.84 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 6.35 6.66 6.73 5.83 6.27 6.98 6.15 7.17 6.53 6.50 6.71 6.09 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.50 7.28 7.15 6.09 6.60 7.47 6.65 7.37 6.74 7.10 7.06 6.56 activities? The World Bank Group takes decisions quickly in 6.44 6.63 6.60 6.23 6.28 7.03 6.35 6.76 6.67 6.45 6.57 6.43 Ukraine Where country systems are adequate, the World 8.43 8.23 8.27 8.61 8.47 8.10 8.33 8.36 8.37 8.32 8.27 8.65 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 95 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix F: Indicator Questions by Stakeholder Groups Employee of Ministry/ Office of President/ Ministerial Department/ Private Sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Indicator Question Prime Minister/ Minister Implementation Agency Sector/ Private Bank Foundation Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 12 6.25 2.01 26 5.69 1.72 24 4.79 1.89 35 6.29 2.02 9 6.89 1.36 8 6.88 1.73 13 6.38 1.61 21 6.71 1.90 Ukraine.* To what extent do you believe the World Bank Group’s staff is well prepared to help 12 6.42 2.35 26 7.15 1.54 22 7.09 1.15 36 7.42 1.73 9 8.56 1.13 8 7.88 1.13 15 7.67 1.40 20 7.70 1.26 Ukraine solve its most complicated development challenges? Overall the World Bank Group currently plays 11 6.73 1.49 27 6.63 1.62 25 6.80 1.96 37 7.62 2.16 8 7.50 1.69 8 7.38 1.30 16 7.38 2.16 19 7.89 1.66 a relevant role in development in Ukraine The World Bank Group’s work is aligned with what I consider the development priorities for 11 6.73 1.62 27 6.74 1.40 24 7.71 2.07 36 8.06 1.76 9 8.33 1.58 8 7.63 0.92 14 7.29 2.23 19 7.89 1.56 Ukraine* Responsiveness 9 4.89 1.45 19 4.89 2.08 14 4.43 2.10 21 5.57 2.34 6 5.17 1.33 7 5.57 2.44 12 5.17 2.08 15 5.53 1.88 Flexibility (in terms of the World Bank 9 5.11 0.78 18 4.78 1.63 13 4.23 1.79 22 6.09 1.87 6 5.50 1.38 8 6.13 1.46 12 6.08 2.07 15 5.53 1.73 Group’s products and services)* Flexibility (in terms of changing country 11 4.73 1.27 18 4.50 1.38 12 3.75 1.86 22 6.05 1.84 6 5.67 1.37 8 5.25 1.83 14 5.64 2.10 16 5.00 1.79 circumstances)* Being inclusive 11 5.82 1.40 20 6.00 1.56 15 5.07 2.25 29 6.00 1.83 7 5.57 1.81 8 6.75 1.49 15 6.33 1.63 16 6.75 1.84 Openness* 11 7.00 1.55 26 6.73 1.56 23 6.13 1.49 33 7.12 1.58 8 6.88 1.64 9 7.56 1.24 17 7.65 1.77 19 7.58 1.50 Staff accessibility 11 7.45 1.81 24 7.13 1.75 12 7.50 0.90 28 7.39 1.42 8 6.88 1.55 8 7.88 0.99 11 8.09 1.04 16 8.19 0.98 Straightforwardness and honesty 12 7.50 1.83 24 7.21 1.50 16 7.69 1.49 27 7.93 1.14 8 7.88 1.36 8 7.63 0.74 14 8.00 1.71 17 7.82 1.29 Ease of access to the people at the World Bank Group who are making decisions 11 8.09 1.64 13 7.38 2.06 8 6.88 1.89 17 7.12 2.20 4 6.25 3.50 7 9.43 0.98 8 8.25 1.28 15 7.73 1.94 important to my work Collaboration with groups outside of the 9 5.33 2.06 7 4.43 1.90 19 4.00 1.37 34 6.03 2.11 8 5.13 1.73 6 6.00 2.37 14 6.43 2.34 17 6.12 2.39 Government* Collaboration with the Government 12 7.83 1.99 26 8.31 1.23 23 7.83 0.94 34 8.12 1.43 8 8.00 1.31 8 9.00 0.76 11 7.36 1.57 16 8.50 1.10 Collaboration with other donors 11 7.73 1.90 18 8.28 1.36 15 7.93 1.33 25 8.16 1.65 7 7.86 1.77 8 9.25 0.89 8 7.13 1.64 15 7.73 1.83 The speed in which it gets things 9 6.33 1.41 15 6.20 1.66 7 5.29 2.14 23 6.57 1.73 4 5.50 2.08 8 7.63 0.52 5 6.20 2.17 15 6.40 1.40 accomplished on the ground Being a long-term partner 12 8.92 1.73 26 9.31 1.01 24 8.88 1.96 31 9.10 1.08 8 9.50 0.76 9 9.78 0.44 14 8.71 1.33 20 8.85 1.09 To what extent does the World Bank Group’s work help to achieve development results in 12 6.50 1.45 27 6.15 1.70 24 5.29 1.65 36 6.36 1.74 9 6.11 1.17 9 7.33 1.00 16 5.81 2.17 20 6.60 1.43 Ukraine?* The World Bank Group’s financial 12 7.08 1.78 27 7.56 2.04 24 7.92 2.12 35 8.11 1.92 8 8.75 1.39 8 8.13 0.83 14 7.21 2.29 20 7.85 1.69 instruments meet the needs of Ukraine The World Bank Group meets Ukraine’s 12 7.17 2.21 27 7.89 1.83 24 7.92 2.19 38 8.29 1.96 8 8.75 1.49 9 8.33 0.50 17 8.47 1.37 22 8.00 1.48 needs for knowledge services The World Bank Group’s knowledge work and activities are adaptable to Ukraine’s 12 7.17 1.99 25 7.48 1.64 25 7.76 1.51 37 7.95 1.93 8 7.75 0.71 9 8.33 0.87 15 7.73 1.83 21 7.10 1.67 specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge 12 6.58 1.56 27 6.04 1.58 24 5.67 1.61 35 6.89 1.76 9 6.33 1.73 9 7.44 1.33 16 7.13 2.03 21 6.24 1.34 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 12 6.33 1.50 26 7.08 1.38 21 5.90 1.41 36 6.89 1.72 8 6.88 1.36 9 7.78 1.39 16 7.38 1.75 21 7.10 1.61 work and activities?* The World Bank Group takes decisions 11 7.09 0.83 18 6.39 1.69 11 5.55 2.16 19 7.16 1.64 5 6.00 2.12 8 6.75 1.16 7 7.14 2.27 17 6.00 1.94 quickly in Ukraine Where country systems are adequate, the World Bank Group makes appropriate use of 8 8.50 1.51 21 8.10 2.02 14 8.07 1.94 19 8.37 1.12 5 7.60 1.14 8 9.00 0.93 8 8.50 1.77 10 8.40 1.07 them *Significantly different between stakeholder groups 96 The World Bank Group Ukraine Country Opinion Survey 2014 Appendix G: Ukraine FY 2014 Questionnaire World Bank Group Country Survey FY14 – Ukraine The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Ukraine or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Ukraine, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Ukraine. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING UKRAINE A1. In general would you say that Ukraine is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 97 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Ukraine. Please identify which of the following you consider the most important development priorities in Ukraine? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 98 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ukraine? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ukraine? (Choose no more than THREE) 1 Energy 16 Communicable/non-communicable diseases 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Ukraine? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 100 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Ukraine? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Ukraine. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ukraine solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Ukraine , in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ukraine? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 101 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ukraine? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination 9 Other (please specify):_______________________ How effectively do the World Bank Group’s activities below support Ukraine’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 The World Bank Group can provide capacity building support in a number of ways in Ukraine. To what degree would Ukraine benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B13 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B14 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B15 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) 102 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ukraine ? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B16 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B17 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B18 1 2 3 4 5 6 7 8 9 10 achieve development goals) B19. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ukraine? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Ukraine 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 103 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B20. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ukraine? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B21. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Ukraine? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B22 1 2 3 4 5 6 7 8 9 10 relevant role in development in Ukraine The World Bank Group’s work is aligned with what I B23 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Ukraine The World Bank Group treats clients and B24 1 2 3 4 5 6 7 8 9 10 stakeholders in Ukraine with respect 104 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Ukraine in terms of each of the following? To no To a very Don't degree at significant know all degree B25 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank Group’s B26 1 2 3 4 5 6 7 8 9 10 products and services) Flexibility (in terms of changing country B27 1 2 3 4 5 6 7 8 9 10 circumstances) B28 Being inclusive 1 2 3 4 5 6 7 8 9 10 B29 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B30 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B31 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B32 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B33 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B34 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B35 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B36 1 2 3 4 5 6 7 8 9 10 the ground B37 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B38. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 105 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ukraine? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 3 Urban development 1 2 3 4 5 6 7 8 9 10 4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 5 Regulatory framework 1 2 3 4 5 6 7 8 9 10 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10 7 Gender equity 1 2 3 4 5 6 7 8 9 10 8 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 10 Water and sanitation 1 2 3 4 5 6 7 8 9 10 11 Trade and exports 1 2 3 4 5 6 7 8 9 10 12 Economic growth 1 2 3 4 5 6 7 8 9 10 13 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 14 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 15 Job creation/employment 1 2 3 4 5 6 7 8 9 10 16 Financial markets 1 2 3 4 5 6 7 8 9 10 17 Health 1 2 3 4 5 6 7 8 9 10 18 Rural development 1 2 3 4 5 6 7 8 9 10 19 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 20 1 2 3 4 5 6 7 8 9 10 assistance) 21 Agricultural development 1 2 3 4 5 6 7 8 9 10 106 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Ukraine? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Ukraine? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C3 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Ukraine The World Bank Group meets Ukraine’s C4 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C5. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Ukraine? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 107 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Ukraine, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Ukraine’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Ukraine’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 108 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Ukraine Where country systems (e.g., procurement, financial management, etc.) are adequate, the E7 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E8 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) 109 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN UKRAINE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Ukraine? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Ukraine’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Ukraine’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Ukraine, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ukraine? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Ukraine 6 Don’t know 110 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Ukraine? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Television 2 Print media 3 Internet media 4 Blogs 5 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 6 e-Newsletters 7 World Bank Group’s seminars/workshops/conferences 8 World Bank Group’s publications and other written materials 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 World Bank Group’s website 11 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 111 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org.ua) 2 The World Bank Group’s main website (www.worldbank.org) Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G9 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G12 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 112 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender equity / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 113 The World Bank Group Ukraine Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Ukraine? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group Ukraine? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Kyiv 2 Oblast Center 3 Other city Thank you for completing the survey! 114