World Bank Group Country Opinion Survey 2021: Lesotho CAR COS FY17 Report (Final).docx FY 2021 Lesotho Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2021 World Bank Group Country Opinion Survey 2021: Lesotho Acknowledgements The Lesotho Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Lesotho country team and independent fielding agency 360 Communications. In particular, PORG is grateful for the support from Nthati Moorosi (Consultant) who coordinated the survey related activities from Maseru, Lesotho. 1 World Bank Group Country Opinion Survey 2021: Lesotho Table of Contents I. Objectives ........................................................................... 3 II. Methodology....................................................................... 3 III. Demographics of the Sample................................................. 4 IV. Overall Context.................................................................... 8 V. Overall Attitudes Toward the World Bank Group ................... 14 VI. World Bank Group’s Support in Development Areas............... 19 VII. World Bank Group’s Work and Engagement on the Ground .... 22 VIII. World Bank Group’s Knowledge and Instruments .................. 28 IX. The Future Role of the WBG in Lesotho ................................ 32 X. Communication and Outreach ............................................ 36 XI. Appendices ....................................................................... 40 LESOTHO 2 World Bank Group Country Opinion Survey 2021: Lesotho I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lesotho perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Lesotho ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January 2021 to April 2021, 489 stakeholders of the WBG in Lesotho were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President; Prime Minister; office of a minister; office of a parliamentarian/senator; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith -based groups; youth and women groups; academia/research institutes/think tanks; the media; and other organizations. A total of 109 stakeholders participated in the survey (22% response rate). Respondents filled out the questionnaire via the online platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Score card. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’18 (response rate was 51%, N=175). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder cate gory were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’18 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 82). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: Lesotho III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined. 1 1 Respondents from the office of the President, Prime Minister were combined with respondents from the office of a minister; employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG projects; respondents from bilateral agencies were combined with the respondents from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, from NGOs/community-based organizations, youth groups, and women groups were combined in the “CSO” category. The small number of the respondents from independent government institutions and from academia were included in the “Other” category. There were no respondents from the office of a parliamentarian/senator, from local government offices, the judicial system, trade unions, and faith-based groups. 4 World Bank Group Country Opinion Survey 2021: Lesotho III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2021: Lesotho III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: Lesotho III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Co untry Survey had significantly lower levels of familiarity with the WBG compared to respondents in the FY’18 Country Survey (weighted mean in FY’2 1 = 5.7 2; weighted mean in FY’18 = 6.8).3 ▪ Impact of familiarity: Respondents’ ratings of familiarity with th e WBG were significantly, strongly correlated with their ratings for the WBG’s overall effectiveness 4 in Lesotho and with their agreement that the WBG plays a relevant role in Lesotho ’s development, and significantly, moderately correlated with their ratings of the extent to which the WBG’s work helps achieve development results in Lesotho. 2 In FY 2021, the question about familiarity was asked separately about the World Bank and t he IFC (B1_1 and B1_2). A mean score of responses provided to these two questions was used in this calculation. 3 The means in the chart on this page were calculated based on un-weighted data. Please refer to Appendix D (page 84) for more details on weighting. 4 In FY 2021, the question about effectiveness was asked separately about the World Bank and the IFC (B4_1 and B4_2). A mean score of responses provided to these two questions was used in this calculation. 7 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context Headed in the Right Direction5 Perceptions of Economic Opportunity 5 Percentages presented in this chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the most important development priorities in Lesotho were “private sector development” (44%), “job creation/employment” (42%), “public sector governance/reform ” (36%), “food security” (19%), and “economic growth ” (19%). 9 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the biggest contributors to poverty reduction in Lesotho were “economic growth” (54%), “job creation/employment” (43%), “agriculture and rural development” (40%), “private sector development” (40%), and “public sector governance/reform” (20%). 10 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context (continued) COVID-19 Pandemic: Where the Government of Lesotho Should Focus 11 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context (continued) Trust in Institutions 12 World Bank Group Country Opinion Survey 2021: Lesotho IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 13 World Bank Group Country Opinion Survey 2021: Lesotho V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness6 (Indicator Question) Achieving Development Results (Indicator Question) Influence on Lesotho’s Development Agenda (Indicator Question) 6 Means in the first two charts on this page were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2021: Lesotho V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness7 7 Means in this chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2021: Lesotho V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.3) compared to respondents who do not collaborate with the WBG (mean rating = 5.8). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 88). ▪ Stakeholder groups: Respondents from the office of the President/Prime Minister/Minister had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from the media had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 59). 16 World Bank Group Country Opinion Survey 2021: Lesotho V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest value s to Lesotho were “financial resources” (39%), “capacity development related to World Bank Group supported projects ” (35%), and “policy advice, studies, analyses” (27%). 17 World Bank Group Country Opinion Survey 2021: Lesotho V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest weakness es in its work in Lesotho were “not collaborating enough with stakeholders outside the Government” (23%), “not willing to honestly criticize policies and reform efforts in the country ” (19%), and “not enough public disclosure of its work ” (18%). ▪ Impact of familiarity : Respondents who had higher levels of familiarity 8 with the work of the WBG in Lesotho indicated that the WBG’s greatest weaknesses were “not enough public disclosure of its work ” (27%), “not adequately flexible in changing country circumstances ” (23%), “not adequately sensitive to political/social realities in Lesotho ” (17%), and “not collaborating enough with civil society ” (17%). 8 Respondents who reported their levels of familiarity with the work of the WBG in Lesotho as 5 and higher on a 10- point scale in questions B1_1 and B1_2 (of which a mean score was calculated) were included in this category. 18 World Bank Group Country Opinion Survey 2021: Lesotho VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison9 9Means presented in this chart were calculated based on weight ed data. See Appendix D for details. Note that only those options that were included in both FY18 and FY21 questionnaires are presented in this chart. 19 World Bank Group Country Opinion Survey 2021: Lesotho VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’ s Support in Sectoral Areas: Collaboration10 10Note in the Appendix on the sectoral effectiveness (Appendix A, page 41) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2021: Lesotho VI. WBG’s Support in Development Areas (continued) Helping the Poorest11 Support related to COVID-19 outbreak 11 Percentages presented in this chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2021: Lesotho VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Lesotho: Year Comparison 12 The World Bank Group’s Work in Lesotho: Collaboration 12 Means in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2021: Lesotho VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison13 13 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2021: Lesotho VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2021: Lesotho VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison14 14 Means in this chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2021: Lesotho VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2021: Lesotho VII. WBG’s Work and Engagement on the Ground (continued) Effectiveness of WBG’s Support15 15 Means in this chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2021: Lesotho VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 28 World Bank Group Country Opinion Survey 2021: Lesotho VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lesotho’s Knowledge Needs16 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 16 Means in the charts on this page were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2021: Lesotho VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities17 17 Means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2021: Lesotho VIII. World Bank Group’s Knowledge and Instruments (continued) Usefulness of the COVID-19 “Approach Paper” Meeting Lesotho’s Needs for Financial Instruments18 (Indicator Question) WBG’s Global Advocacy Role (Indicator Question) 18 Means in this chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2021: Lesotho IX. The Future Role of the World Bank Group in Lesotho Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should “reach out more to groups outside of Government ” (34%), “increase the level of capacity development in the country ” (31%), and “provide more adequate data/knowledge/statistics/figures on Lesotho’s economy” (30%) to make itself of greater value in Lesotho. 32 World Bank Group Country Opinion Survey 2021: Lesotho IX. The Future Role of the WBG in Lesotho (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’18 Country Survey indicated that the WBG should collaborate more with “private sector” (51%) and “NGOs/Community Based Organizations” (35%) to ensure better development results in Lesotho. 33 World Bank Group Country Opinion Survey 2021: Lesotho IX. The Future Role of the WBG in Lesotho (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should focus its resources on “private sector development” (48%), “job creation/employment” (36%), “economic growth” (29%), “agriculture and rural development” (27%), and “public sector governance/reform ” (26%). 34 World Bank Group Country Opinion Survey 2021: Lesotho IX. The Future Role of the WBG in Lesotho (continued) COVID-19 Pandemic: Where the World Bank Group Should Focus 35 World Bank Group Country Opinion Survey 2021: Lesotho X. Communication and Outreach Note: When considering the World Bank Group ’s future outreach with key constituencies, please see Appendix B (page 59) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they got most of their information about economic and social development issues in Lesotho from the “local newspapers” (45%), “Internet” (36%), and from “local radio” (26%). 36 World Bank Group Country Opinion Survey 2021: Lesotho X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they would prefer to receive information from the WBG through “World Bank Group’s publications and other written materials ” (43%), “e-Newsletters” (39%) and through the “World Bank Group’s website ” (36%). Internet connection19 19 Percentages in this chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2021: Lesotho X. Communication and Outreach (continued) Devices used to access WBG website WBG Interaction Frequency 38 World Bank Group Country Opinion Survey 2021: Lesotho X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 39 World Bank Group Country Opinion Survey 2021: Lesotho XI. Appendices A. Responses to All Questions Across All Respondents................... 41 B. Responses to Selected Questions by Stakeholder Groups ........... 59 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .................................................... 73 D. Responses to Selected Questions by Year................................. 82 E. Indicator Questions as a Function of Exposure to the WBG......... 88 F. Lesotho FY 2021 COS Questionnaire ........................................ 89 LESOTHO 40 World Bank Group Country Opinion Survey 2021: Lesotho Appendix A: Responses to All Questions across All Respondents (N=109) All rating scale questions are presented with the total number of respondent s that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Lesotho is headed in ... ? (N=108) The right direction 30.6% The wrong direction 36.1% Not sure 33.3% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Lesotho is … ? (N=108) Increasing 19.4% Decreasing 50.9% Staying about the same 29.6% 41 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) 3. Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Lesotho. (Choose no more than THREE) (Responses Combined; N=107) Job creation/employment 40.2% Agriculture and rural development 25.2% Government accountability and transparency 19.6% Public sector governance/reform (i.e., government effectiveness, public financial 16.8% management, public expenditure, fiscal system reform) Economic growth 16.8% Food security 15.0% Poverty reduction 15.0% Private sector development 13.1% Health 12.1% Global pandemics (e.g., COVID-19) 10.3% Social protection (e.g., pensions, targeted social assistance) 9.3% Education 9.3% Anti-corruption 9.3% Social inclusion of vulnerable groups (e.g., persons with disabilities, women, 8.4% elderly, children, youth, herd boys) and those in remote areas Information and communications technology 6.5% Gender equity (closing the gap between women and men, and boys and girls) 6.5% Energy 5.6% Natural resource management 4.7% Disease (e.g., HIV/AIDS, Tuberculosis) 4.7% Tourism 4.7% Climate change (e.g., mitigation, adaptation) 4.7% Judiciary reform 4.7% Transport (e.g., roads, bridges, transportation) 3.7% Water and sanitation 2.8% Disaster risk management 2.8% International trade and exports 2.8% Crime and violence 2.8% Financial markets 1.9% Pollution 0.9% National debt 0.9% Global/regional integration 0.0% Urban development 0.0% 42 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Lesotho? (Choose no more than THREE) (Responses Combined; N=106) Job creation/employment 55.7% Agriculture and rural development 35.8% Private sector development 32.1% Economic growth 22.6% Government accountability and transparency 18.9% Food security 18.9% Anti-corruption 14.2% Public sector governance/reform (i.e., government effectiveness, public financial 12.3% management, public expenditure, fiscal system reform) Natural resource management 9.4% Social protection (e.g., pensions, targeted social assistance) 9.4% Social inclusion of vulnerable groups (e.g., persons with disabilities, women, 8.5% elderly, children, youth, herd boys) and those in remote areas Education 8.5% Information and communications technology 6.6% International trade and exports 6.6% Gender equity (closing the gap between women and men, and boys and girls) 4.7% Climate change (e.g., mitigation, adaptation) 4.7% Energy 4.7% Transport (e.g., roads, bridges, transportation) 3.8% Health 3.8% Financial markets 3.8% Tourism 2.8% Disease (e.g., HIV/AIDS, Tuberculosis) 2.8% Crime and violence 2.8% Global/regional integration 2.8% Disaster risk management 1.9% Water and sanitation 0.9% Urban development 0.9% Judiciary reform 0.0% National debt 0.0% Pollution 0.0% 43 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) 5. The COVID-19 pandemic has stressed many aspects of Lesotho’s growth and development. In which areas would you like to see the Lesotho government focus most of its efforts related to the impact of COVID-19 over the next six Percentage of Respondents months to a year? (Choose no more than THREE) (Responses Combined; N=104) Healthcare 51.0% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 38.5% approved (ensuring access for vulnerable groups and those in remote areas) Job creation/employment 36.5% Poverty and inequality (e.g., strengthening the social safety net, social assistance) 26.9% Nutrition/food security 25.0% Economic growth 24.0% Private sector development 23.1% Providing direct financial support to businesses (business support packages) 16.3% Public service delivery (e.g., strengthening policies, institutions) 14.4% Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 12.5% citizens Providing direct financial support to citizens 9.6% Education 9.6% Ensuring that girls and women have equal access to job opportunities 2.9% Ensuring that girls and women have equal access to health care/health services 1.9% Other 1.0% 6. When economic and/or social reform efforts fail or are slow to take place in Lesotho, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=103) Political pressures and obstacles 46.6% Lack of systems/structures to ensure government accountability and 42.7% transparency to the public Corruption 41.7% Inadequate level of capacity in the government to implement a policy 17.5% Inadequate level of private sector participation 8.7% Inadequate level of coordination among development partners 8.7% Lack of complementarity of programs/projects 7.8% Reforms are not well thought out in light of country challenges 7.8% Inadequate level of citizen/civil society participation 6.8% Inadequate level of capacity in the government to formulate a policy 3.9% Other 3.9% Pressure from outside interest groups (e.g., private sector, unions) 0.0% 44 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) 7. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 94 6 3.62 2.52 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID, China) 92 4 6.43 2.66 3. The World Bank Group* 95 3 6.98 2.49 4. The International Monetary Fund 88 8 6.39 2.71 5. United Nations agencies (e.g., WHO, UNICEF, UNFPA, UNDP, FAO, ILO, 97 1 7.22 2.45 UNAIDS, etc.) 6. Regional development banks and unions (e.g., African Development Bank, 93 2 6.19 2.56 SADC, SACU, African Union, etc.) 7. The Central Bank of Lesotho 95 2 6.59 2.56 8. International private sector (e.g., AB InBev, Coca Cola) 81 14 5.20 2.45 9. Domestic private sector 89 3 5.87 2.07 10. International civil society (e.g., World Vision, Pepfar) 91 1 6.84 2.30 11. Domestic civil society (e.g., LCN, TRC, MISA, WILSA) 92 2 6.27 2.39 12. Youth organizations (e.g., National Youth Council) 89 3 5.29 2.43 13. Faith-based institutions (e.g., CRS, Catholic Relief Services) 93 1 6.23 2.56 14. Domestic traditional media and their web presence (e.g., newspapers, TV 92 2 5.16 2.36 stations, radio) 15. International media and their web presence 87 7 5.39 2.53 16. Web based media (i.e., blogs, social media, other web-based news and 93 1 5.13 2.52 information sources) 45 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Lesotho? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IDA) 99 n/a 6.36 2.86 2. The International Finance Corporation (IFC), the World Bank Group’s private 96 n/a 4.53 2.68 sector arm To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Gr oup’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall, the World Bank Group currently plays a relevant role in development 92 5 7.11 2.46 in Lesotho* 3. The World Bank Group’s work is aligned with what I consider the 90 2 7.11 2.28 development priorities for Lesotho* 4. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Lesotho. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IDA)* 86 10 6.72 2.31 2. The International Finance Corporation (IFC), the World Bank Group’s private 67 25 6.07 2.46 sector arm* Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help achieve development results in Lesotho?* (1-To no degree at all, 10-To a very significant 89 6 6.85 2.32 degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 82 12 7.10 2.40 agenda in Lesotho?* (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Lesotho? (Select only ONE response) (N=94) To a fully sufficient degree 14.9% To a somewhat sufficient degree 45.7% To a somewhat insufficient degree 16.0% To a very insufficient degree 13.8% Don’t know 9.6% 46 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about the World Bank Group’s role in Lesotho, which activity Percentage of Respondents do you VALUE the most? (Choose no more than TWO) (Responses Combined; N=92) Financial resources 39.1% Implementation support related to World Bank Group supported projects 31.5% Capacity development related to World Bank Group supported projects 23.9% Technical assistance (e.g., formulation of a law and regulation, policy, and 19.6% strategy) Data and statistics 18.5% Formal policy advice, studies, analyses 16.3% Global advocacy (e.g., educational outcomes, health outcomes, climate change, 9.8% gender equality) Promoting knowledge sharing 7.6% Mobilizing third party financial resources 6.5% Bringing together different groups of stakeholders 4.3% Other 3.3% Coordination among development partners 2.2% Informal advice that World Bank Group’s staff provides (e.g., memos, short 1.1% evidence notes, informal discussions and emails) 9. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Lesotho? (Choose no more than TWO) (Responses Combined; N=91) Not enough public disclosure of its work 29.7% Not collaborating enough with civil society (e.g., NGOs, CBOs) 16.5% Not collaborating enough with private sector 14.3% Not adequately flexible in changing country circumstances 13.2% Inadequate World Bank Group’s staffing in Lesotho 11.0% Too influenced by developed countries 11.0% Staff too inaccessible 9.9% Not willing to honestly criticize policies and reform efforts in the country 8.8% Not adequately sensitive to political/social realities in Lesotho 8.8% Not sufficiently focused on sustainable results 8.8% Inadequate number of innovative financial products and services 7.7% Don’t know 7.7% World Bank Group’s processes too slow and compl ex 6.6% Not aligned with country priorities 5.5% Arrogant in its approach 4.4% Not collaborating enough with partners such as bilaterals, multilaterals, trust 3.3% funds, UN Other 3.3% Inadequate level of real-time advice and guidance 2.2% Inadequate number of innovative knowledge products and services 1.1% 47 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Lesotho, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Lesotho? (Choose no more than THREE) (Responses Combined; N=91) Job creation/employment 27.5% Agriculture and rural development 26.4% Private sector development 24.2% Economic growth 18.7% Poverty reduction 18.7% Anti-corruption 16.5% Government accountability and transparency 15.4% Social inclusion of vulnerable groups (e.g., persons with disabilities, women, 11.0% elderly, children, youth, herd boys) and those in remote areas Health 9.9% Food security 9.9% Social protection (e.g., pensions, targeted social assistance) 8.8% Transport (e.g., roads, bridges, transportation) 7.7% Education 7.7% Global pandemics (e.g., COVID-19) 7.7% Energy 7.7% Natural resource management 7.7% Water and sanitation 5.5% Information and communications technology 5.5% Climate change (e.g., mitigation, adaptation) 5.5% International trade and exports 4.4% Tourism 4.4% National debt 4.4% Public sector governance/reform (i.e., government effectiveness, public financial 3.3% management, public expenditure, fiscal system reform) Urban development 3.3% Judiciary reform 3.3% Gender equity (closing the gap between women and men, and boys and girls) 3.3% Disaster risk management 2.2% Disease (e.g., HIV/AIDS, Tuberculosis) 2.2% Pollution 1.1% Crime and violence 1.1% Financial markets 0.0% Global/regional integration 0.0% 48 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group (continued) 11. The COVID-19 pandemic has stressed many aspects of Lesotho’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 Percentage of Respondents in Lesotho over the next six months to a year? (Choose no more than THREE) (Responses Combined; N=90) Healthcare 48.9% Job creation/employment 37.8% Private sector development 27.8% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 25.6% approved (ensuring access for vulnerable groups and those in remote areas) Economic growth 24.4% Providing direct financial support to businesses (business support packages) 21.1% Poverty and inequality (e.g., strengthening the social safety net, social assistance) 15.6% Nutrition/food security 15.6% Education 13.3% Supporting efforts that can help counter misinformation about vaccines 12.2% Public service delivery (e.g., strengthening policies, institutions) 8.9% Providing direct financial support to citizens 6.7% Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 6.7% citizens Ensuring that girls and women have equal access to health care/health services 4.4% Ensuring that girls and women have equal access to job opportunities 3.3% Other 1.1% 12. What do you immediately think of when you hear about the IFC? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=88) World Bank 39.8% Financial Advisory Solutions 30.7% Multi-lateral financial institution 22.7% Development institution 19.3% Investment Bank 19.3% Public-private partnerships 17.0% Private Sector Solutions 15.9% Do not have enough information to say 14.8% Innovation and Entrepreneurship 8.0% Venture Capital 3.4% None of these 3.4% Impact Investor 2.3% Asset Manager 1.1% Thought leader 1.1% Other 1.1% 49 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe th e World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Lesotho solve its most complicated 75 11 6.39 2.57 development challenges? (1-To no degree at all, 10-To a very significant degree) Staffing adequacy N DK Mean SD 2. To what extent do you believe the World Bank Group is adequately staffed in 62 19 4.74 2.15 Lesotho? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Degree Lesotho, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. Responsiveness to needs* 73 9 6.38 2.54 4. Flexibility (in terms of the institution’s products and services) * 73 8 5.74 2.42 5. Flexibility (in terms of changing country circumstances) * 73 5 5.89 2.54 6. Being inclusive* 76 3 6.07 2.53 7. Openness (sharing data and other information) * 75 4 6.87 2.68 8. Collaboration with the Government* 79 1 7.67 2.05 9. The speed in which it gets things accomplished on the ground* 71 9 6.13 2.50 10. Helping to bring discipline/effective supervision to implementation of 71 10 6.55 2.20 investment projects* 11. Collaboration with civil society* 62 19 5.39 2.44 12. Staff accessibility* 71 8 5.70 2.60 13. Collaboration with other donors and development partners* 73 7 6.89 2.23 14. Collaboration with the private sector* 62 17 5.76 2.34 15. Straightforwardness and honesty* 71 8 6.73 2.35 16. Treating clients and stakeholders in Lesotho with respect* 68 11 7.12 2.38 17. Being a long-term partner* 69 9 8.00 2.36 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 18. The World Bank Group disburses funds promptly 55 30 6.11 2.49 19. The World Bank Group effectively monitors and evaluates the projects and 69 12 7.48 2.31 programs it supports 20. The World Bank Group’s approvals and reviews are done in a timely fashion 56 25 6.66 2.34 21. The World Bank Group’s Environmental and Social Framework requirements 54 24 6.93 2.46 are reasonable 22. The World Bank Group’s conditions on its lending are reasonable 52 28 6.21 2.77 23. The World Bank Group takes decisions quickly in Lesotho* 54 25 6.33 2.36 24. Working with the World Bank Group increases Lesotho’s institutional 72 10 6.76 2.62 capacity 50 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Lesotho? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 25. The World Bank Group’s financial instruments (i.e., investment lending, 64 20 5.98 2.31 Development Policy Loan, Trust Funds, etc.) meet the needs of Lesotho* 26. The World Bank Group meets Lesotho’s needs for knowledge services (e.g., 70 12 6.53 2.55 research, analysis, data, technical assistance)* COVID-19 “Approach Paper” N DK Mean SD 27. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more 47 34 6.83 2.54 informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Lesotho government’s efforts to support citizens throughout this crisis? (1-Not useful at all, 10-Very useful) Global role of advocacy N DK Mean SD 28. How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas 74 9 8.18 2.20 including climate, health, gender, and debt?* (1-Not important at all, 10-Very important) How effectively does the World Bank Group support Lesotho’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 29. To build stronger domestic resource mobilization systems in the Government 56 28 6.07 2.26 (e.g., tax collection) 30. To develop better and stronger data collection/analytics systems within the 65 16 6.26 2.22 Government 31. To strengthen the country’s crisis preparedness 64 15 6.03 2.32 51 World Bank Group Country Opinion Survey 2021: Lesotho D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 41 39 7.05 2.45 2. Gender equity (closing the gap between women and men, and boys and girls) 34 44 6.18 2.43 3. Private sector development 54 24 6.43 2.47 4. Education 49 27 7.24 2.34 5. Public sector governance/reform (i.e., government effectiveness, public 53 24 7.04 2.33 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 37 38 7.14 2.26 7. Food security 47 29 6.98 2.32 8. Urban development 27 48 5.30 2.49 9. Energy 37 41 6.68 2.53 10. Water and sanitation 45 32 7.31 2.48 11. Job creation/employment 44 31 6.16 2.47 12. Health 56 20 7.14 2.19 13. Financial markets 37 39 6.14 2.77 14. Transport (e.g., roads, bridges, transportation) 40 33 5.95 2.83 15. Agriculture and rural development 52 22 6.75 2.74 16. International trade and exports 33 39 6.48 3.10 17. Natural resource management 32 41 5.78 2.88 18. Climate change (e.g., mitigation, adaptation) 41 34 6.71 2.74 19. Poverty reduction 52 20 6.88 2.60 20. Anti-corruption 31 41 6.06 2.69 21. Economic growth 55 17 7.24 2.44 22. Disaster risk management 32 39 6.28 2.50 23. Social inclusion of vulnerable groups (e.g., persons with disabilities, women, 43 32 7.23 2.57 elderly, children, youth, herd boys) and those in remote areas 24. Disease (e.g., HIV/AIDS, Tuberculosis) 47 28 7.21 2.60 25. Information and communications technology 31 43 6.39 2.54 26. Government accountability and transparency 42 32 6.48 2.85 27. Tourism 27 45 5.41 3.18 2. The World Bank Group has provided fast track support to Lesotho Effectiveness related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) N NA DK Mean SD 1. Supporting health interventions for saving lives 46 3 31 6.89 2.69 2. Education (e.g., transitioning to remote learning, ensuring access, etc.) 38 2 40 6.00 2.90 3. Protecting poor people (social assistance/ social safety nets) 50 1 28 6.58 2.94 4. Ensuring social inclusion of vulnerable groups (e.g., persons with disabilities, women, elderly, children, herd boys) and those in remote 42 1 36 6.45 2.98 areas 5. Strengthening policies, institutions and investments for rebuilding 41 3 35 6.61 2.52 better 6. Macroeconomic stability and transparent debt management 37 2 36 6.51 2.69 52 World Bank Group Country Opinion Survey 2021: Lesotho E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=84) Weekly 8.3% Monthly 21.4% A few times a year 28.6% Rarely 23.8% Never 17.9% In Lesotho, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 62 21 6.87 2.32 3. Include appropriate level of stakeholder involvement during preparation 63 17 6.63 2.30 4. Lead to practical solutions 68 13 6.91 2.18 5. Are source of relevant information on global good practices 64 15 7.64 2.31 6. Are adequately disseminated 67 13 6.07 2.72 7. Are translated enough into local language 53 27 4.09 2.66 8. Are adaptable to Lesotho’s specific development challenges and country 64 16 6.73 2.35 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 76 7 7.49 2.22 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 69 11 7.61 2.10 technical quality) F. The Future Role of the World Bank Group in Lesotho 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Lesotho? (Choose no more than TWO) (Responses Combined; N=84) Engage more effectively with private sector 25.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 22.6% Increase the level of capacity development in the country 22.6% Collaborate more effectively with Government clients (e.g., national, state, local) 21.4% Reduce the complexity of obtaining World Bank Group financing 19.0% Engage more directly with beneficiaries 14.3% Improve the quality of its exp erts as related to Lesotho’s specific challenges 10.7% Offer more innovative knowledge products and services 10.7% Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 9.5% Help to bring discipline/effective supervision to implementation of World Bank 7.1% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 7.1% funds, UN Offer more innovative financial products and services 7.1% Other 6.0% Work faster 4.8% Offer more real-time advice and guidance 2.4% Ensure greater selectivity in its work 1.2% 53 World Bank Group Country Opinion Survey 2021: Lesotho F. The Future Role of the World Bank Group in Lesotho (continue) 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=84) Private sector 53.6% NGOs/Community Based Organizations 29.8% Academia/think tanks/research institutes 26.2% Community of development partners 21.4% Beneficiaries 19.0% Youth/university groups 14.3% Local government 14.3% Media 9.5% Parliament/Principal Chiefs 6.0% Foundations 1.2% Other 1.2% Don’t know 0.0% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Lesotho? (N=84) Never 16.7% Less than once a year 13.1% Once a year to a few times a year 35.7% Less than once a month 4.8% At least once a month 19.0% At least once a week 10.7% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Lesotho? (Choose no more than TWO) (Responses Combined; N=80) Local newspapers 60.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 43.8% Local television 20.0% Local radio 18.8% Periodicals 13.8% International television 12.5% Other 10.0% International newspapers 6.3% International radio 1.3% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=81) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 39.5% World Bank Group’s website 39.5% World Bank Group’s seminars/workshops/conference s 38.3% World Bank Group’s publications and other written materials 37.0% e-Newsletters 34.6% Webinars or online events hosted by the World Bank Group 34.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 24.7% Intervie ws and press conferences for the Lesotho’s media 16.0% 54 World Bank Group Country Opinion Survey 2021: Lesotho G. Communication and Information Sharing (continued) 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=79) High speed/WiFi 89.9% Dial-up 10.1% Percentage of Respondents 5. What do you use primarily when visiting a World Bank Group website? (N=80) Computer/laptop 70.0% Phone 15.0% I never visit the WBG websites 11.3% Tablet 3.8% 6. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 81 4.9% 18.5% 44.4% 32.1% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 80 10.0% 23.8% 37.5% 28.8% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 79 5.1% 16.5% 22.8% 55.7% retweeted) Visited a WBG website (e.g., read a blog, used data) 77 6.5% 16.9% 44.2% 32.5% Attended an event/conference hosted by the WBG 79 3.8% 6.3% 34.2% 55.7% Watched a webinar or online event hosted by the 78 1.3% 11.5% 26.9% 60.3% WBG Read some or all of a WBG research paper or 76 2.6% 14.5% 39.5% 43.4% publication Met professionally with WBG staff 77 7.8% 10.4% 39.0% 42.9% Read a WBG e-newsletter 76 5.3% 7.9% 26.3% 60.5% 55 World Bank Group Country Opinion Survey 2021: Lesotho H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=108) Employee of Ministry, Ministerial Department, Implementation Agency 25.9% Private Sector Organization 15.7% NGO/Community Based Organization 15.7% State-Owned Enterprise 6.5% Multilateral Agency (UN, regional development bank) 6.5% Media (press, radio, TV, web, etc.) 6.5% Project Management Unit (PMU) overseeing implementation of WBG 3.7% project/Consultant/Contractor working on WBG supported project/program Independent Government Institution (i.e., regulatory agency, central 3.7% bank/oversight institution) Office of Minister 2.8% Bilateral Agency (e.g., embassy, diplomatic, military) 2.8% Academia/Research Institute/Think Tank 2.8% Office of the President, Prime Minister 1.9% Financial Sector/Private Bank 1.9% Youth Group 1.9% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.9% Foundation) Women Group 0.9% Other 0.0% Office of Parliamentarian/Senator 0.0% Local Government Office or Staff 0.0% Trade Union 0.0% Faith-Based Group 0.0% Judicial System (e.g., courts) 0.0% 56 World Bank Group Country Opinion Survey 2021: Lesotho H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=108) Social protection 11.1% Communications, public affairs 10.2% Macroeconomics, fiscal management 9.3% Education 8.3% Health, nutrition 7.4% Digital development and technology (ICT) 6.5% Generalist (specialized in multiple sectors) 6.5% Poverty 5.6% Trade and competitiveness 5.6% Energy 4.6% Agriculture, rural development 4.6% Finance and markets 4.6% Governance, anti-corruption 3.7% Environment, natural resources 2.8% Jobs 1.9% Climate change 1.9% Gender 1.9% Other 1.9% Water, sanitation 0.9% Transport 0.9% Urban development 0.0% Tourism 0.0% Fragility, conflict, violence, refugees 0.0% Demographics, migration 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in your country? (N=106) Yes 54.7% No 45.3% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/ work with in Lesotho? (Select only ONE response) (N=55) The World Bank (IDA) 87.3% The International Finance Corporation (IFC) 10.9% The Multilateral Investment Guarantee Agency (MIGA) 1.8% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=53) Yes 54.7% No 45.3% 57 World Bank Group Country Opinion Survey 2021: Lesotho H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Lesotho? (Choose no more than TWO) (Responses Combined; N=99) Engage in World Bank Group related/sponsored events/activities 42.4% Collaborate as part of my professional duties 31.3% Use World Bank Group reports/data 28.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 22.2% Use World Bank Group website for information, data, research, etc. 18.2% Percentage of Respondents 7 . What’s your gender? (N=104) Female 46.2% Male 53.8% Percentage of Respondents 8. What’s your age ? (N=108) 25 and under 0.9% 26-35 25.0% 36-45 35.2% 46-55 26.9% 56 and above 12.0% Percentage of Respondents 9. Which best represents your geographic location? (N=108) Maseru 81.5% Berea 4.6% Leribe 4.6% Mafeteng 2.8% Quthing 2.8% Butha-Buthe 1.9% Mohale’s Hoek 0.9% Qacha’s Nek 0.9% Thaba-Tseka 0.0% Mokholong 0.0% 58 World Bank Group Country Opinion Survey 2021: Lesotho Appendix B: Responses to Selected Questions by Stakeholder Groups20  Office of President/Prime Minister/Minister N=5  Employee of a Ministry/PMU/Consultant on WBG Project N=32  State-Owned Enterprise N=7  Bilateral/Multilateral Agency N=10  Private Sector/Financial Sector/Private Bank N=19  CSO N=21  Media N=7  Other21 N=7 A. Overall Context In general, would you say that Lesotho is headed in ... ?* Office of the Employee of a Ministry/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Bilateral/ Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Multilateral Agency Private Bank CSO Media Other The right direction 60.0% 31.3% 28.6% 50.0% 21.1% 28.6% 0.0% 42.9% The wrong direction 0.0% 18.8% 14.3% 30.0% 63.2% 38.1% 71.4% 57.1% Not sure 40.0% 50.0% 57.1% 20.0% 15.8% 33.3% 28.6% 0.0% *Significantly different between stakeholder groups 20 Only 108 respondents provided information about their current positions. Therefore, o nly these respondents were included in the across-stakeholder analysis presented in this appendix. 21 Includes the following categories: Independent Government Institution (N=4) and Academia/Research Institute/Think Tank (N=3). 59 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho. (Choose no more than THREE) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% Job creation/employment 40.0% 43.8% 42.9% 40.0% 36.8% 25.0% 57.1% 57.1% Health 20.0% 9.4% 14.3% 20.0% 15.8% 15.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 5.3% 5.0% 0.0% 0.0% Global pandemics 0.0% 9.4% 0.0% 10.0% 15.8% 10.0% 14.3% 14.3% Government accountability 20.0% 21.9% 14.3% 40.0% 21.1% 15.0% 14.3% 0.0% and transparency Social protection* 20.0% 25.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Transport 20.0% 3.1% 0.0% 10.0% 0.0% 0.0% 0.0% 14.3% Private sector development 20.0% 9.4% 42.9% 0.0% 21.1% 10.0% 0.0% 14.3% Education 0.0% 9.4% 0.0% 30.0% 5.3% 10.0% 0.0% 14.3% Public sector 0.0% 18.8% 28.6% 10.0% 10.5% 30.0% 14.3% 0.0% governance/reform Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 20.0% 15.6% 0.0% 20.0% 21.1% 10.0% 28.6% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 6.3% 14.3% 10.0% 10.5% 0.0% 0.0% 0.0% Water and sanitation 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Disaster risk management 0.0% 6.3% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Natural resource 0.0% 6.3% 14.3% 0.0% 5.3% 0.0% 0.0% 14.3% management Disease 0.0% 6.3% 0.0% 0.0% 0.0% 15.0% 0.0% 0.0% National debt 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% Information and 0.0% 3.1% 0.0% 0.0% 10.5% 10.0% 14.3% 14.3% communications technology Tourism 0.0% 0.0% 14.3% 10.0% 10.5% 5.0% 0.0% 0.0% Gender equity 0.0% 6.3% 0.0% 10.0% 0.0% 15.0% 14.3% 0.0% Agriculture and rural 0.0% 34.4% 14.3% 0.0% 31.6% 20.0% 42.9% 28.6% development International trade and 0.0% 3.1% 0.0% 0.0% 5.3% 5.0% 0.0% 0.0% exports Economic growth 0.0% 15.6% 14.3% 10.0% 31.6% 10.0% 28.6% 14.3% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) Continued from previous page Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Social inclusion of vulnerable groups and those in remote 40.0% 6.3% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% areas* Climate change 0.0% 0.0% 0.0% 20.0% 0.0% 10.0% 0.0% 14.3% Poverty reduction 60.0% 12.5% 14.3% 10.0% 5.3% 10.0% 28.6% 28.6% Anti-corruption 0.0% 6.3% 0.0% 20.0% 10.5% 15.0% 14.3% 0.0% Judiciary reform 0.0% 0.0% 14.3% 10.0% 5.3% 10.0% 0.0% 0.0% Crime and violence* 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% *Significantly different between stakeholder groups When economic and/or social reform efforts fail or are slow to take place in Lesotho, which of the following would you attribute this to? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Pressure from outside interest 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% groups Lack of complementarity of 20.0% 12.9% 14.3% 0.0% 5.6% 5.0% 0.0% 0.0% programs/projects Lack of systems/structures to ensure government accountability 40.0% 48.4% 42.9% 33.3% 50.0% 40.0% 28.6% 33.3% and transparency to the public Corruption* 0.0% 22.6% 42.9% 33.3% 61.1% 55.0% 57.1% 66.7% Political pressures and obstacles 60.0% 48.4% 28.6% 88.9% 50.0% 35.0% 28.6% 33.3% Inadequate level of private sector 0.0% 9.7% 14.3% 0.0% 5.6% 0.0% 28.6% 33.3% participation Inadequate level of citizen/civil 0.0% 6.5% 0.0% 0.0% 5.6% 10.0% 28.6% 0.0% society participation Inadequate level of coordination 20.0% 12.9% 14.3% 11.1% 0.0% 10.0% 0.0% 0.0% among development partners Reforms are not well thought out in 0.0% 19.4% 0.0% 0.0% 0.0% 5.0% 14.3% 0.0% light of country challenges Inadequate level of capacity in the 20.0% 0.0% 0.0% 11.1% 11.1% 0.0% 0.0% 0.0% government to formulate a policy Inadequate level of capacity in the 20.0% 19.4% 0.0% 22.2% 5.6% 35.0% 14.3% 0.0% government to implement a policy Other* 0.0% 0.0% 28.6% 0.0% 0.0% 5.0% 0.0% 16.7% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2021: Lesotho A. Overall Context (continued) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank Group to do what is 4 9.25 29 7.10 7 6.43 9 7.89 15 6.40 18 6.56 6 6.50 6 7.17 right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Lesotho? Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IDA)* 5 7.80 31 7.52 6 5.67 9 7.33 15 4.47 20 5.15 6 6.67 6 6.83 IFC, the World Bank Group’s 4 5.25 31 5.71 7 5.29 9 4.89 13 2.85 19 2.84 6 5.17 6 4.67 private sector arm* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in 5 7.60 30 7.83 7 6.71 9 8.44 14 5.79 16 6.25 4 6.25 6 7.50 development in Lesotho The World Bank Group’s work is aligned with what I consider the 5 9.00 29 7.41 7 6.71 9 7.78 11 5.64 17 6.82 5 7.40 6 6.83 development priorities for Lesotho 62 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes Toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Lesotho. Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IDA)* 5 8.60 28 7.61 6 7.17 7 7.43 14 5.57 15 5.40 4 4.50 6 7.17 IFC, the World Bank Group’s 4 8.50 22 6.95 6 7.17 3 6.67 11 4.73 10 4.70 4 5.75 6 4.67 private sector arm* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to 4 10.00 29 7.38 7 6.57 8 8.13 13 5.46 16 5.69 5 7.20 6 6.67 achieve development results in Lesotho?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the 3 10.00 27 7.52 6 7.33 8 8.75 13 5.85 14 5.71 5 6.20 5 8.20 development agenda in Lesotho?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lesotho, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Lesotho? (Choose no more than THREE) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Transport 0.0% 16.0% 0.0% 0.0% 7.1% 0.0% 0.0% 16.7% Private sector development 0.0% 36.0% 66.7% 33.3% 14.3% 15.8% 0.0% 16.7% Education 0.0% 4.0% 16.7% 11.1% 14.3% 10.5% 0.0% 0.0% Public sector 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 16.7% governance/reform Global pandemics 0.0% 16.0% 16.7% 0.0% 0.0% 10.5% 0.0% 0.0% Government accountability 40.0% 12.0% 33.3% 11.1% 0.0% 21.1% 33.3% 0.0% and transparency Energy 0.0% 8.0% 16.7% 11.1% 7.1% 5.3% 0.0% 16.7% Water and sanitation 0.0% 4.0% 0.0% 0.0% 7.1% 5.3% 16.7% 16.7% Pollution 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Job creation/employment 20.0% 36.0% 0.0% 11.1% 28.6% 26.3% 33.3% 50.0% Health 0.0% 8.0% 16.7% 11.1% 14.3% 10.5% 16.7% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 16.0% 0.0% 0.0% 0.0% 15.8% 16.7% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security* 60.0% 12.0% 16.7% 0.0% 7.1% 0.0% 0.0% 0.0% Urban development 0.0% 4.0% 0.0% 11.1% 7.1% 0.0% 0.0% 0.0% Agriculture and rural 20.0% 32.0% 0.0% 22.2% 35.7% 21.1% 33.3% 16.7% development International trade and 0.0% 4.0% 0.0% 0.0% 7.1% 10.5% 0.0% 0.0% exports Crime and violence 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Social inclusion of vulnerable groups and those in remote 0.0% 4.0% 16.7% 22.2% 0.0% 26.3% 16.7% 0.0% areas Anti-corruption 20.0% 12.0% 0.0% 11.1% 35.7% 15.8% 16.7% 16.7% Tourism 0.0% 4.0% 0.0% 11.1% 7.1% 0.0% 16.7% 0.0% Judiciary reform* 0.0% 0.0% 33.3% 0.0% 7.1% 0.0% 0.0% 0.0% Economic growth 20.0% 12.0% 0.0% 33.3% 14.3% 21.1% 16.7% 50.0% Disaster risk management 0.0% 4.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes Toward the World Bank Group (continued) Continued from previous page Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Natural resource 0.0% 4.0% 16.7% 11.1% 14.3% 5.3% 0.0% 16.7% management Disease 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Information and 0.0% 8.0% 0.0% 0.0% 7.1% 10.5% 0.0% 0.0% communications technology Gender equity 0.0% 0.0% 0.0% 11.1% 7.1% 5.3% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 22.2% 0.0% 10.5% 0.0% 16.7% Poverty reduction 60.0% 12.0% 16.7% 22.2% 21.4% 10.5% 16.7% 33.3% National debt 20.0% 4.0% 0.0% 0.0% 0.0% 5.3% 16.7% 0.0% 65 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness to needs 4 6.50 20 7.20 5 5.40 7 6.57 11 6.18 12 5.42 3 7.67 5 7.20 Flexibility (in terms of the institution’s products and 4 7.00 24 6.88 5 4.60 7 5.14 12 5.25 12 4.83 3 3.33 5 6.00 services) Flexibility (in terms of changing 4 7.50 22 6.86 5 4.80 7 4.86 11 5.91 13 4.77 4 4.75 6 6.50 country circumstances) Being inclusive 4 8.00 23 7.00 6 4.83 8 6.25 12 4.83 14 5.14 3 6.33 5 6.60 Openness (sharing data and 3 9.00 21 7.86 6 5.17 9 7.22 12 5.75 14 6.21 4 6.50 5 7.80 other information) Collaboration with the 4 8.25 23 7.78 6 6.17 9 8.78 12 6.25 14 7.57 4 9.00 6 9.00 Government* The speed in which it gets things 3 8.67 22 6.73 5 4.60 6 7.17 13 5.00 11 5.91 4 5.00 6 6.50 accomplished on the ground Helping to bring discipline/ effective supervision to 3 9.00 22 7.23 6 6.33 6 6.83 12 5.50 12 6.33 4 4.25 5 7.00 implementation of investment projects Collaboration with civil society 1 10.00 14 6.14 5 5.00 6 4.50 12 4.25 14 5.57 4 4.75 5 6.40 Staff accessibility* 3 10.00 20 6.85 6 4.83 8 5.75 11 4.09 13 4.00 4 7.00 5 6.40 Collaboration with other donors 2 7.00 21 7.38 6 5.50 9 7.67 12 6.00 13 6.23 3 8.00 6 8.17 and development partners Collaboration with the private 2 6.00 15 6.33 5 4.80 6 6.00 12 4.75 12 6.00 3 5.67 6 6.33 sector Straightforwardness and 3 9.67 21 7.10 6 5.00 8 7.00 12 5.92 11 6.64 3 6.00 6 7.50 honesty Treating clients and stakeholders in Lesotho with 4 8.50 22 7.32 5 6.40 7 7.29 10 5.60 10 7.40 3 7.33 6 7.67 respect Being a long-term partner 3 9.33 20 8.50 6 6.83 9 8.67 10 6.90 11 7.18 4 7.75 5 9.40 *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes 3 8.67 22 6.91 5 5.20 5 6.60 7 4.14 3 4.67 3 6.67 6 7.00 decisions quickly in Lesotho* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group in Lesotho? (1- Strongly disagree, 10- Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments meet the 2 7.50 17 6.82 6 5.00 6 6.83 11 6.00 10 4.50 5 4.20 6 6.83 needs of Lesotho The World Bank Group meets Lesotho’s needs for knowledge 4 9.00 20 6.55 5 4.80 7 7.57 11 6.82 12 6.08 4 5.00 6 6.17 services Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies 4 9.00 18 7.56 6 6.00 8 8.50 12 8.25 15 8.33 4 9.75 6 9.50 related to its work in areas including climate, health, gender, and debt? (1- Not important at all, 10- Very important) 67 World Bank Group Country Opinion Survey 2021: Lesotho E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Weekly 25.0% 16.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Monthly 0.0% 24.0% 16.7% 33.3% 0.0% 26.7% 0.0% 66.7% A few times a year 25.0% 40.0% 33.3% 11.1% 23.1% 13.3% 80.0% 16.7% Rarely 25.0% 8.0% 33.3% 22.2% 38.5% 40.0% 20.0% 0.0% Never 25.0% 12.0% 16.7% 11.1% 38.5% 20.0% 0.0% 16.7% In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean are adaptable to Lesotho’s specific development 3 8.67 22 7.45 5 4.60 7 7.29 8 6.13 10 6.40 3 6.00 6 6.00 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) Office of the Employee of a Bilateral/ Private Sector/ President/Prime Ministry/PMU/Consultant State-Owned Multilateral Financial Sector/ Minister/Minister on WBG Project Enterprise Agency Private Bank CSO Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's 4 8.00 25 7.84 6 4.83 9 8.44 9 6.33 11 7.36 5 8.40 6 8.00 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World 3 9.67 23 7.65 5 5.40 8 8.63 10 7.20 10 8.00 3 5.67 6 7.83 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2021: Lesotho F. The Future Role of The World Bank Group in Lesotho Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Improve the quality of its experts as related to Lesotho’s 0.0% 16.0% 16.7% 11.1% 23.1% 0.0% 0.0% 0.0% specific challenges Engage more effectively with 25.0% 24.0% 33.3% 0.0% 46.2% 6.7% 20.0% 50.0% private sector Work faster 0.0% 4.0% 0.0% 11.1% 15.4% 0.0% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group 25.0% 8.0% 16.7% 33.3% 23.1% 13.3% 20.0% 50.0% financing Offer more real-time advice and 0.0% 4.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% guidance Help to bring discipline/effective supervision to implementation 0.0% 12.0% 0.0% 0.0% 7.7% 6.7% 20.0% 0.0% of World Bank Group projects Engage more effectively with partners such as bilaterals, 0.0% 16.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% multilaterals, trust funds, UN Offer more innovative knowledge products and 0.0% 8.0% 0.0% 22.2% 15.4% 13.3% 20.0% 0.0% services Collaborate more effectively with Government clients (e.g., 50.0% 32.0% 16.7% 22.2% 15.4% 13.3% 0.0% 16.7% national, state, local) Offer more innovative financial 25.0% 4.0% 0.0% 0.0% 7.7% 13.3% 0.0% 16.7% products and services Ensure greater selectivity in its 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% work Provide more adequate data/knowledge/statistics/figur 0.0% 4.0% 0.0% 22.2% 7.7% 6.7% 20.0% 33.3% es on Lesotho’s economy Engage more effectively with 0.0% 8.0% 0.0% 22.2% 0.0% 86.7% 20.0% 0.0% civil society (e.g., NGOs, CBOs)* Increase the level of capacity 50.0% 48.0% 33.3% 0.0% 7.7% 0.0% 40.0% 0.0% development in the country* Engage more directly with 0.0% 4.0% 33.3% 0.0% 7.7% 33.3% 40.0% 16.7% beneficiaries* Other 0.0% 4.0% 33.3% 11.1% 0.0% 6.7% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2021: Lesotho F. The Future Role of The World Bank Group in Lesotho (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Gr oup collaborate with more in your country? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Youth/university groups 0.0% 8.0% 0.0% 22.2% 15.4% 26.7% 20.0% 16.7% Local government 25.0% 24.0% 0.0% 11.1% 0.0% 13.3% 40.0% 0.0% Private sector* 50.0% 56.0% 66.7% 33.3% 100.0% 26.7% 20.0% 50.0% Beneficiaries 50.0% 32.0% 16.7% 11.1% 7.7% 13.3% 0.0% 16.7% Community of development 50.0% 20.0% 16.7% 33.3% 23.1% 26.7% 0.0% 0.0% partners NGOs/Community Based 25.0% 20.0% 16.7% 33.3% 7.7% 73.3% 40.0% 16.7% Organizations* Parliament/Principal Chiefs 0.0% 8.0% 16.7% 11.1% 0.0% 6.7% 0.0% 0.0% Media* 0.0% 0.0% 0.0% 11.1% 7.7% 6.7% 80.0% 16.7% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/think 0.0% 32.0% 33.3% 22.2% 38.5% 6.7% 0.0% 66.7% tanks/research institutes Other 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Lesotho?* Office of the Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Never 25.0% 8.0% 33.3% 11.1% 30.8% 13.3% 40.0% 0.0% Less than once a year 0.0% 0.0% 0.0% 0.0% 30.8% 26.7% 20.0% 33.3% Once a year to a few times a 50.0% 32.0% 66.7% 33.3% 30.8% 46.7% 20.0% 0.0% year Less than once a month 0.0% 0.0% 0.0% 11.1% 7.7% 6.7% 20.0% 0.0% At least once a month 0.0% 32.0% 0.0% 33.3% 0.0% 6.7% 0.0% 66.7% At least once a week 25.0% 28.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2021: Lesotho G. Communication and Information Sharing (continued) How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Local radio 50.0% 20.8% 0.0% 0.0% 30.8% 14.3% 0.0% 16.7% International radio 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% Local newspapers 75.0% 66.7% 50.0% 55.6% 46.2% 57.1% 66.7% 66.7% International newspapers* 0.0% 4.2% 0.0% 44.4% 0.0% 0.0% 0.0% 0.0% Local television 50.0% 29.2% 16.7% 11.1% 7.7% 21.4% 33.3% 0.0% International television 0.0% 4.2% 0.0% 22.2% 23.1% 14.3% 33.3% 16.7% Periodicals 25.0% 20.8% 33.3% 11.1% 0.0% 7.1% 33.3% 0.0% Social media 0.0% 29.2% 50.0% 44.4% 61.5% 50.0% 33.3% 83.3% Other 0.0% 8.3% 33.3% 11.1% 0.0% 21.4% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other World Bank Group’s publications and other 25.0% 47.8% 40.0% 22.2% 23.1% 40.0% 40.0% 33.3% written materials e-Newsletters 25.0% 34.8% 20.0% 55.6% 23.1% 46.7% 40.0% 16.7% World Bank Group’s seminars/workshops/ 25.0% 47.8% 60.0% 22.2% 38.5% 40.0% 20.0% 16.7% conferences Social media 50.0% 21.7% 40.0% 33.3% 69.2% 40.0% 20.0% 50.0% Direct contact with World 25.0% 13.0% 20.0% 55.6% 23.1% 26.7% 60.0% 0.0% Bank Group World Bank Group’s website 0.0% 56.5% 20.0% 44.4% 46.2% 33.3% 20.0% 33.3% Webinars or online events hosted by the World Bank 25.0% 43.5% 80.0% 44.4% 15.4% 26.7% 0.0% 50.0% Group Interviews and press conferences for the 50.0% 13.0% 20.0% 0.0% 15.4% 6.7% 40.0% 33.3% Lesotho’s media 71 World Bank Group Country Opinion Survey 2021: Lesotho H. Background Information Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other High speed/WiFi 66.7% 95.8% 100.0% 100.0% 72.7% 86.7% 80.0% 100.0% Dial-up 33.3% 4.2% 0.0% 0.0% 27.3% 13.3% 20.0% 0.0% Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country?* Office of the Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Yes 100.0% 78.1% 57.1% 77.8% 31.6% 9.5% 66.7% 71.4% No 0.0% 21.9% 42.9% 22.2% 68.4% 90.5% 33.3% 28.6% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Lesotho?* (Select only ONE response) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ Percentage of Respondents Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other IDA 100.0% 100.0% 50.0% 83.3% 75.0% 100.0% 50.0% 80.0% IFC 0.0% 0.0% 50.0% 16.7% 25.0% 0.0% 25.0% 20.0% MIGA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% ICSID 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Lesotho? (Choose no more than TWO) Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/Consultant on State-Owned Multilateral Financial Sector/ (Responses combined) Minister/Minister WBG Project Enterprise Agency Private Bank CSO Media Other Observer* 33.3% 3.2% 14.3% 10.0% 31.3% 42.1% 33.3% 42.9% Use World Bank Group 33.3% 32.3% 42.9% 20.0% 31.3% 26.3% 16.7% 14.3% reports/data Engage in World Bank Group related/sponsored 66.7% 45.2% 42.9% 40.0% 31.3% 52.6% 16.7% 42.9% events/activities Collaborate as part of my 0.0% 45.2% 28.6% 70.0% 25.0% 15.8% 0.0% 14.3% professional duties* Use World Bank Group website for information, data, research, 0.0% 19.4% 0.0% 10.0% 18.8% 15.8% 66.7% 14.3% etc. *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2021: Lesotho Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group22 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 Lesotho COS questionnaire: All 10-point scale questions and questions B7, B9, B10, and F1. Collaborating with the WBG, FY21 N=58 Not collaborating with the WBG, FY21 N=48 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government* 49 4.33 2.75 43 2.86 2.02 Bilateral organizations 47 6.72 2.52 43 6.14 2.82 The World Bank Group 50 7.36 2.48 43 6.44 2.44 The International Monetary Fund 45 6.87 2.75 41 5.83 2.64 United Nations agencies 50 7.62 2.24 45 6.69 2.61 Regional development banks and unions 47 6.62 2.56 44 5.77 2.55 The Central Bank of Lesotho 48 6.77 2.56 45 6.47 2.53 International private sector 40 5.10 2.45 39 5.31 2.45 Domestic private sector 44 5.95 2.25 43 5.84 1.90 International civil society 47 6.98 2.36 42 6.57 2.22 Domestic civil society 46 6.33 2.39 44 6.09 2.39 Youth organizations 47 5.57 2.43 43 5.26 2.79 Faith-based institutions 47 6.40 2.31 44 5.93 2.80 Domestic traditional media and their web presence 46 5.52 2.14 44 4.66 2.46 International media and their web presence 44 5.57 2.34 41 5.22 2.78 Web based media 47 5.30 2.30 44 5.02 2.79 *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Lesotho? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IDA)* 54 7.44 2.51 43 4.91 2.66 The International Finance Corporation (IFC), the World 51 5.10 2.66 43 3.72 2.50 Bank Group’s private sector arm* *Significantly different between collaborators and non-collaborators 22 Only 106 out of 109 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 73 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 51 7.94 2.02 39 5.95 2.57 role in development in Lesotho* The World Bank Group’s work is aligned with what I 48 7.85 1.86 40 6.15 2.41 consider the development priorities for Lesotho* *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Lesotho. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IDA)* 49 7.76 1.70 35 5.31 2.36 The International Finance Corporation (IFC), the World 36 7.03 1.98 29 4.72 2.40 Bank Group’s private sector arm* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 48 7.65 1.97 39 5.79 2.33 achieve development results in Lesotho?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 45 7.78 1.93 35 6.14 2.66 development agenda in Lesotho?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Lesotho? (Select only ONE response) Collaborating with the Not collaborating Percentage of Respondents WBG with the WBG To a fully sufficient degree 20.0% 7.1% To a somewhat sufficient degree 52.0% 38.1% To a somewhat insufficient degree 10.0% 23.8% To a very insufficient degree 12.0% 16.7% Don't know 6.0% 14.3% 74 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes Toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Arrogant in its approach 4.1% 5.0% Inadequate World Bank Group’s staffing in Lesotho 16.3% 5.0% Inadequate level of real-time advice and guidance 2.0% 2.5% Inadequate number of innovative knowledge products and 2.0% 0.0% services Inadequate number of innovative financial products and 6.1% 10.0% services Not willing to honestly criticize policies and reform efforts 8.2% 7.5% in the country Staff too inaccessible 8.2% 12.5% Not collaborating enough with private sector 8.2% 20.0% Not collaborating enough with partners such as bilaterals, 2.0% 5.0% multilaterals, trust funds, UN Not aligned with country priorities 4.1% 7.5% Not adequately sensitive to political/social realities in 12.2% 5.0% Lesotho Too influenced by developed countries 14.3% 7.5% World Bank Group’s processes too slow and complex 8.2% 5.0% Not adequately flexible in changing country circumstances 18.4% 7.5% Not sufficiently focused on sustainable results* 14.3% 2.5% Not collaborating enough with civil society (e.g., NGOs, 12.2% 22.5% CBOs) Not enough public disclosure of its work 24.5% 35.0% Other 6.1% 0.0% Don’t know 6.1% 10.0% *Significantly different between collaborators and non-collaborators 75 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lesotho, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lesotho? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Transport* 11.8% 0.0% Private sector development 21.6% 28.9% Education 7.8% 7.9% Public sector governance/reform 2.0% 5.3% Global pandemics (e.g., COVID-19) 9.8% 5.3% Government accountability and transparency 11.8% 21.1% Energy 9.8% 5.3% Water and sanitation 5.9% 5.3% Pollution 0.0% 2.6% Job creation/employment 29.4% 23.7% Health 7.8% 13.2% Financial markets 0.0% 0.0% Social protection (e.g., pensions, targeted social 7.8% 10.5% assistance) Global/regional integration 0.0% 0.0% Food security* 15.7% 0.0% Urban development 3.9% 2.6% Agriculture and rural development 31.4% 18.4% International trade and exports 2.0% 7.9% Crime and violence 0.0% 2.6% Social inclusion of vulnerable groups and those in remote 7.8% 15.8% areas Anti-corruption 15.7% 15.8% Tourism 5.9% 2.6% Judiciary reform 2.0% 5.3% Economic growth 19.6% 18.4% Disaster risk management 3.9% 0.0% Natural resource management 11.8% 2.6% Disease (e.g., HIV/AIDS, Tuberculosis) 0.0% 5.3% Information and communications technology 3.9% 7.9% Gender equity 2.0% 5.3% Climate change (e.g., mitigation, adaptation) 5.9% 5.3% Poverty reduction 17.6% 18.4% National debt 3.9% 5.3% *Significantly different between collaborators and non-collaborator C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho solve its most 46 6.50 2.72 28 6.18 2.39 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 76 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 35 5.17 2.05 26 4.12 2.20 adequately staffed in Lesotho? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 44 7.16 2.40 27 5.00 2.20 Flexibility (in terms of the institution’s products and 44 6.59 2.35 27 4.48 1.91 services)* Flexibility (in terms of changing country circumstances)* 41 6.93 2.33 30 4.33 1.99 Being inclusive* 43 6.98 2.08 31 4.65 2.48 Openness (sharing data and other information)* 42 7.71 2.06 31 5.74 3.10 Collaboration with the Government* 44 8.14 1.66 33 7.00 2.36 The speed in which it gets things accomplished on the 39 6.74 2.41 30 5.20 2.35 ground* Helping to bring discipline/effective supervision to 39 7.56 1.74 30 5.30 2.15 implementation of investment projects* Collaboration with civil society* 29 6.21 2.19 31 4.45 2.31 Staff accessibility* 41 6.95 2.33 28 3.82 1.85 Collaboration with other donors and development 40 7.85 1.75 31 5.58 2.16 partners* Collaboration with the private sector* 31 6.65 2.29 29 4.66 1.90 Straightforwardness and honesty* 40 7.45 1.97 29 5.72 2.58 Treating clients and stakeholders in Lesotho with respect* 40 7.65 1.94 26 6.15 2.75 Being a long-term partner* 38 8.76 1.46 29 6.90 2.91 *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 39 6.62 2.56 15 4.60 1.55 The World Bank Group effectively monitors and evaluates 42 8.17 1.92 25 6.24 2.47 the projects and programs it supports* The World Bank Group’s approvals and reviews are done 38 6.97 2.27 17 5.76 2.25 in a timely fashion The World Bank Group’s Environmental and Social 34 7.35 2.31 19 6.00 2.49 Framework requirements are reasonable* The World Bank Group’s conditions on its lending are 31 7.16 2.42 19 4.47 2.52 reasonable* The World Bank Group takes decisions quickly in 37 7.03 2.06 16 4.56 2.10 Lesotho* Working with the World Bank Group increases Lesotho’s 42 7.26 2.48 28 5.86 2.65 institutional capacity* *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Lesotho? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 36 6.64 2.03 26 4.88 2.29 needs of Lesotho* The World Bank Group meets Lesotho’s needs for 39 7.05 2.28 29 5.66 2.70 knowledge services* (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the 30 7.17 2.36 17 6.24 2.80 outbreak. Please rate the usefulness of this more informal advice and guidance to the Lesotho government’s efforts to support citizens throughout this crisis? (1- Not useful at all, 10- Very useful) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote 39 8.26 1.92 33 8.00 2.56 policies related to its work in a range of areas including climate, health, gender, and debt? (1- Not important at all, 10- Very important) How effectively does the World Bank Group support Lesotho’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems 30 6.60 2.33 24 5.29 1.92 in the Government (e.g., tax collection)* To develop better and stronger data collection/analytics 37 6.78 1.72 27 5.52 2.65 systems within the Government* To strengthen the country’s crisis preparedness* 39 6.82 2.04 23 4.74 2.30 *Significantly different between collaborators and non-collaborators 78 World Bank Group Country Opinion Survey 2021: Lesotho D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 24 7.58 2.22 17 6.29 2.62 Gender equity 18 6.33 2.11 15 5.73 2.69 Private sector development* 29 7.28 2.22 24 5.29 2.35 Education* 29 8.00 1.87 19 5.95 2.46 Public sector governance/reform* 32 7.59 2.00 20 6.00 2.49 Global/regional integration 20 7.35 1.76 16 6.69 2.75 Food security 26 7.46 1.77 20 6.20 2.73 Urban development 14 5.93 2.43 12 4.17 1.95 Energy* 22 7.27 1.91 14 5.50 2.98 Water and sanitation* 26 8.04 1.87 18 6.11 2.83 Job creation/employment* 26 7.19 2.14 17 4.65 2.23 Health* 32 7.84 1.61 23 6.04 2.44 Financial markets 20 6.75 2.36 16 5.13 2.96 Transport (e.g., roads, bridges, transportation)* 24 7.00 2.27 15 4.00 2.59 Agriculture and rural development* 28 7.36 2.25 23 5.87 3.06 International trade and exports* 18 7.33 2.63 14 5.14 3.28 Natural resource management* 17 6.71 2.64 14 4.36 2.56 Climate change (e.g., mitigation, adaptation) 21 7.19 2.32 19 6.00 3.06 Poverty reduction* 32 7.63 1.93 19 5.47 3.03 Anti-corruption* 19 7.26 1.85 11 4.00 2.86 Economic growth 31 7.68 2.09 23 6.52 2.74 Disaster Social risk management* inclusion of vulnerable groups (e.g., persons with 19 6.84 1.98 12 5.08 2.81 disabilities, women, elderly, children, youth, herd boys) 24 7.42 2.32 18 6.83 2.90 Disease (e.g., HIV/AIDS, Tuberculosis) 25 7.28 2.37 21 7.00 2.88 Information and communications technology* 17 7.18 2.07 13 5.08 2.56 Government accountability and transparency* 25 7.80 2.16 16 4.19 2.32 Tourism 14 6.14 2.80 12 4.17 3.21 *Significantly different between collaborators and non-collaborators The World Bank Group has provided fast track support to Lesotho related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Supporting health interventions for saving lives* 25 7.88 2.22 21 5.71 2.76 Education 19 6.68 3.02 18 5.06 2.51 Protecting poor people* 27 7.30 3.00 22 5.55 2.60 Ensuring social inclusion of vulnerable groups and those 24 7.00 3.05 17 5.47 2.67 in remote areas Strengthening policies, institutions and investments for 22 7.00 2.49 18 5.94 2.44 rebuilding better Macroeconomic stability and transparent debt 20 7.35 2.66 16 5.44 2.50 management* *Significantly different between collaborators and non-collaborators 79 World Bank Group Country Opinion Survey 2021: Lesotho E. World Bank Group’s Knowledge Work and Activities In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 37 7.49 1.76 24 5.79 2.69 Include appropriate level of stakeholder involvement 38 7.16 2.07 24 5.67 2.33 during preparation* Lead to practical solutions 41 7.17 2.08 26 6.38 2.25 Are source of relevant information on global good 37 8.00 1.93 26 7.04 2.71 practices Are adequately disseminated 40 6.43 2.73 26 5.38 2.58 Are translated enough into local language 31 4.48 3.06 21 3.48 1.91 Are adaptable to Lesotho’s specific development 38 7.32 2.00 25 5.72 2.49 challenges and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 45 7.91 2.01 29 6.72 2.40 to development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 40 7.95 1.88 28 7.11 2.36 World Bank Group's knowledge work and activities? (1- Very low technical quality, 10- Very high technical quality) 80 World Bank Group Country Opinion Survey 2021: Lesotho F. The future role of the World Bank Group in Lesotho Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Improve the quality of its experts as related to Lesotho’s specific challenges 8.5% 14.3% Engage more effectively with private sector 27.7% 20.0% Work faster 8.5% 0.0% Reduce the complexity of obtaining World Bank Group financing 19.1% 20.0% Offer more real-time advice and guidance 2.1% 2.9% Help to bring discipline/effective supervision to implementation of World Bank 8.5% 2.9% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 10.6% 2.9% funds, UN Offer more innovative knowledge products and services 10.6% 11.4% Collaborate more effectively with Government clients (e.g., national, state, 25.5% 17.1% local) Offer more innovative financial products and services 8.5% 5.7% Ensure greater selectivity in its work 2.1% 0.0% Provide more adequate data/knowledge/statistics/figures on Lesotho’s 10.6% 8.6% economy Engage more effectively with civil society (e.g., NGOs, CBOs)* 8.5% 37.1% Increase the level of capacity development in the country 25.5% 20.0% Engage more directly with beneficiaries 8.5% 22.9% Other 6.4% 5.7% *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2021: Lesotho Appendix D: Responses to Selected Questions by Year23 All data presented in this appendix are weighted. As a result, means of the FY 2021 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2018 respondents and the total number of respondents indicated may differ from those reported in the FY 2018 COS report. FY 2018 Number of comparable respondents = 156 FY 2021 Number of comparable respondents = 101 By weighting, the FY 2018 and FY 2021 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2018 FY 2021 Office of the President/Prime Minister/Minister 7.5% 7.5% Government Institutions 50.5% 50.5% Bilateral/Multilateral Agency 8.5% 8.5% Civil Society 17.5% 17.5% Private Sector 12.5% 12.5% Academia/Research Institute/Think Tank 1.5% 1.5% Media 2.0% 2.0% A. Overall Context In general, would you say that Lesotho is headed in ... ?* Percentage of Respondents FY 2018 FY 2021 The right direction 56.5% 33.3% The wrong direction 13.6% 30.4% Not sure 29.9% 36.3% *Significantly different between FY2018 and FY2021 B. Overall Attitudes toward the World Bank Group FY 2018 FY 2021 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 154 6.77 2.17 95 5.72 2.41 Lesotho?*i (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2018 and FY2021 i In FY 2021, this question was asked separately about the World Bank and the IFC (B1_1 and B1_2). A mean score of responses provided to these two questions was calculated, and the resulting variable was then weighted and compared to question B1 from FY 2018 – “ How familiar are you with the work of the World Bank Group in Lesotho”. 23Only those questions that were asked both in FY 2018 and FY 2021 country opinion surveys, with similar response scales/options, are presented in this appendix. 82 World Bank Group Country Opinion Survey 2021: Lesotho B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 128 7.28 2.01 89 7.27 2.50 development in Lesotho The World Bank Group’s work is aligned with what I consider the 124 6.98 2.15 87 7.28 2.22 development priorities for Lesotho FY 2018 FY 2021 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 128 7.17 1.68 85 6.87 2.20 effectiveness in Lesotho.i (1-Not effective at all, 10-Very effective) i In FY 2021, this question was asked separately about the World Bank and the IFC (B4_1 and B4_2). A mean score of responses provided to these two questions was calculated, and the resulting variable was then weighted and compared to question B2 from FY 2018 – “Overall, please rate your impression of the World Bank Group’s effectiveness in Lesotho.”. FY 2018 FY 2021 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 125 7.14 1.48 85 7.06 2.30 development results in Lesotho? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work a nd support help the poorest in Lesotho? (Select only ONE response) Percentage of Respondents FY 2018 FY 2021 To a fully sufficient degree 15.6% 15.7% To a somewhat sufficient degree 47.4% 48.3% To a somewhat insufficient degree 14.9% 14.6% To a very insufficient degree 5.2% 13.5% Don’t know 16.9% 7.9% C. World Bank Group’s Work and Engagement on the Ground FY 2018 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho solve its most complicated development 118 7.27 1.55 73 6.55 2.52 challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2018 and FY2021 83 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Responsiveness to needs 119 6.61 1.75 70 6.52 2.58 Flexibility (in terms of the institution’s products and services) 111 5.85 1.90 71 6.05 2.42 Flexibility (in terms of changing country circumstances) 108 5.93 1.79 70 6.13 2.48 Being inclusive 117 6.33 1.84 74 6.27 2.50 Openness (sharing data and other information) 123 7.09 1.91 71 7.12 2.66 Collaboration with the Government 125 7.93 1.63 75 7.70 2.04 The speed in which it gets things accomplished on the ground 119 6.49 1.79 67 6.40 2.41 Helping to bring discipline/effective supervision to implementation 116 6.95 1.72 68 6.88 2.12 of investment projects Collaboration with civil society 101 5.68 2.01 56 5.69 2.42 Staff accessibility 119 6.66 2.38 67 5.94 2.63 Collaboration with other donors and development partners 108 6.85 2.01 69 6.92 2.25 Collaboration with the private sector 92 6.03 1.97 57 5.89 2.35 Straightforwardness and honesty 116 7.41 1.92 68 6.89 2.36 Treating clients and stakeholders in Lesotho with respect* 115 7.88 1.71 66 7.22 2.36 Being a long-term partner 123 8.46 1.43 65 8.07 2.25 *Significantly different between FY2018 and FY2021 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 93 7.39 1.79 54 6.38 2.40 The World Bank Group effectively monitors and evaluates the 118 7.74 1.53 67 7.63 2.17 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 104 7.28 1.38 57 6.86 2.19 timely fashion The World Bank Group’s Environmental and Social Framework 89 7.22 1.37 54 6.93 2.38 requirements are reasonablei The World Bank Group’s conditions on its lending are reasonable 92 6.99 1.67 50 6.36 2.66 The World Bank Group takes decisions quickly in Lesotho 99 7.00 1.56 55 6.53 2.28 Working with the World Bank Group increases Lesotho’s 113 7.33 1.64 69 6.76 2.64 institutional capacity *Significantly different between FY2018 and FY2021 i In FY 2018 , the category was “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. 84 World Bank Group Country Opinion Survey 2021: Lesotho C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Lesotho? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 104 6.24 1.86 58 6.19 2.11 Lesotho The World Bank Group meets Lesotho’s needs for knowledge 111 6.62 1.69 66 6.68 2.40 services 85 World Bank Group Country Opinion Survey 2021: Lesotho D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) FY 2018 FY 2021 N Mean SD N Mean SD Social protection 76 7.03 2.03 43 7.14 2.47 Gender equityi 32 5.92 2.31 Private sector development 92 6.96 1.90 50 6.66 2.37 Education 100 7.11 1.68 47 7.51 2.17 Public sector governance/reform 101 6.97 1.91 50 7.19 2.15 Global/regional integration 70 6.52 1.79 34 7.05 2.21 Food security 86 6.99 1.88 45 7.09 2.24 i Urban development 24 5.28 2.47 Energy 61 6.48 2.11 34 6.80 2.43 i Water and sanitation 41 7.43 2.41 Job creation/employment 84 6.36 2.07 43 6.45 2.45 Health 96 7.69 1.67 54 7.24 2.13 i Financial markets 35 6.51 2.58 Transport (e.g., roads, bridges, transportation) 92 7.25 1.94 38 6.39 2.65 Agriculture and rural development 96 7.13 2.01 49 7.00 2.60 International trade and exports ii 75 6.31 2.23 29 6.71 2.97 i Natural resource management 28 6.14 2.71 i Climate change (e.g., mitigation, adaptation) 37 6.64 2.63 Poverty reduction 95 6.95 1.99 49 7.08 2.49 i Anti-corruption 29 6.51 2.60 Economic growth 98 7.11 1.78 51 7.40 2.31 i Disaster risk management 31 6.41 2.34 i Social inclusion of vulnerable groups and those in remote areas 42 7.27 2.49 iii Disease (e.g., HIV/AIDS, Tuberculosis) 97 7.39 1.84 44 7.29 2.53 i Information and communications technology 28 6.43 2.42 Government accountability and transparencyi 40 6.97 2.60 i Tourism 23 5.75 3.06 *Significantly different between FY2018 and FY2021 i Only FY21 questionnaire had this response option ii In FY 2018, the option was “Trade and exports” i In FY 2018, the option was “ Eradicating HIV/AIDS and TB” E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2018 FY 2021 Weekly 11.5% 10.0% Monthly 12.8% 23.8% A few times a year 37.2% 27.5% Rarely 24.3% 21.3% Never 14.2% 17.5% 86 World Bank Group Country Opinion Survey 2021: Lesotho E. The World Bank Group’s Knowledge Work and Activities (continued) In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Are timely 106 6.59 1.57 59 6.90 2.26 Include appropriate level of stakeholder involvement during 103 6.53 1.68 62 6.79 2.20 preparation Lead to practical solutions 117 6.73 1.70 66 7.05 2.10 Are source of relevant information on global good practices 110 7.51 1.63 62 7.71 2.15 Are adequately disseminated 107 5.78 1.99 64 6.23 2.61 Are translated enough into local language 90 3.92 2.34 51 4.20 2.79 Are adaptable to Lesotho’s specific development challenges and 114 6.24 1.76 63 6.88 2.30 country circumstances* *Significantly different between FY2018 and FY2021 FY 2018 FY 2021 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 118 6.99 1.56 73 7.50 2.29 results in your country? Overall, how would you rate the technical quality of the World Bank 126 7.77 1.45 67 7.75 1.99 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 87 World Bank Group Country Opinion Survey 2021: Lesotho Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating with Collaborating with the the WBG WBG To what extent do you trust the World Bank Group to do what is right? 6.44 7.36 Overall the World Bank Group currently plays a relevant role in 5.95 7.94 development in Lesotho The World Bank Group’s work is aligned with what I consider the 6.15 7.85 development priorities for Lesotho Overall, please rate your impression of the World Bank’s effectiveness in 5.31 7.76 Lesotho. Overall, please rate your impression of the IFC’s effectiveness in Lesotho. 4.72 7.03 To what extent does the World Bank Group’s work help to achieve 5.79 7.65 development results in Lesotho? To what extent does the World Bank Group influence the development 6.14 7.78 agenda in Lesotho? Responsiveness to needs 5.00 7.16 Flexibility (in terms of the institution’s products and services) 4.48 6.59 Flexibility (in terms of changing country circumstances) 4.33 6.93 Being inclusive 4.65 6.98 Openness (sharing data and other information) 5.74 7.71 Collaboration with the Government 7.00 8.14 The speed in which it gets things accomplished on the ground 5.20 6.74 Helping to bring discipline/effective supervision to implementation of 5.30 7.56 investment projects Collaboration with civil society 4.45 6.21 Staff accessibility 3.82 6.95 Collaboration with other donors and development partners 5.58 7.85 Collaboration with the private sector 4.66 6.65 Straightforwardness and honesty 5.72 7.45 Treating clients and stakeholders in Lesotho with respect 6.15 7.65 Being a long-term partner 6.90 8.76 The World Bank Group takes decisions quickly in Lesotho 4.56 7.03 The World Bank Group’s financial instruments meet the needs of Lesotho 4.88 6.64 The World Bank Group meets Lesotho’s needs for knowledge services 5.66 7.05 How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas 8.00 8.26 including climate, health, gender, and debt? In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Lesotho’s specific 5.72 7.32 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 6.72 7.91 your country? Overall, how would you rate the technical quality of the World Bank 7.11 7.95 Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 88 World Bank Group Country Opinion Survey 2021: Lesotho Appendix F: Lesotho FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – Lesotho The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lesotho or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Lesotho, greater insight into how the World Bank Group’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lesotho. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of the Inter national Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Center for Settlement of Investment Dispute (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 89 World Bank Group Country Opinion Survey 2021: Lesotho SECTION A: OVERALL CONTEXT A1. In general, would you say that Lesotho is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Lesotho is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho. (Choose no more than THREE) 1 Pollution 17 Disaster risk management 2 Job creation/employment 18 Natural resource management 3 Health 19 Disease (e.g., HIV/AIDS, Tuberculosis) 4 Financial markets 20 National debt 5 Global pandemics (e.g., COVID-19) 21 Information and communications technology 6 Government accountability and transparency 22 Tourism Social protection (e.g., pensions, targeted social Gender equity (closing the gap between women 7 23 assistance) and men, and boys and girls) 8 Transport (e.g., roads, bridges, transportation) 24 Agriculture and rural development 9 Private sector development 25 International trade and exports 10 Education 26 Economic growth Public sector governance/reform (i.e., government Social inclusion of vulnerable groups (e.g., persons 11 effectiveness, public financial management, public 27 with disabilities, women, elderly, children, youth, expenditure, fiscal system reform) herd boys) and those in remote areas 12 Global/regional integration 28 Climate change (e.g., mitigation, adaptation) 13 Food security 29 Poverty reduction 14 Urban development 30 Anti-corruption 15 Energy 31 Judiciary reform 16 Water and sanitation 32 Crime and violence 90 World Bank Group Country Opinion Survey 2021: Lesotho SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lesotho? (Choose no more than THREE) 1 Anti-corruption 16 Natural resource management 2 Judiciary reform 17 National debt 3 Tourism 18 Government accountability and transparency 4 Economic growth 19 Water and sanitation 5 Disaster risk management 20 Pollution Social inclusion of vulnerable groups (e.g., persons Public sector governance/reform (i.e., government 6 with disabilities, women, elderly, children, youth, 21 effectiveness, public financial management, public herd boys) and those in remote areas expenditure, fiscal system reform) 7 Disease (e.g., HIV/AIDS, Tuberculosis) 22 Health 8 Information and communications technology 23 Financial markets Gender equity (closing the gap between women Social protection (e.g., pensions, targeted social 9 24 and men, and boys and girls) assistance) 10 Agriculture and rural development 25 Job creation/employment 11 International trade and exports 26 Private sector development 12 Crime and violence 27 Education 13 Climate change (e.g., mitigation, adaptation) 28 Global/regional integration 14 Transport (e.g., roads, bridges, transportation) 29 Food security 15 Energy 30 Urban development A5. The COVID-19 pandemic has stressed many aspects of Lesotho ’s growth and development. In which areas would you like to see the Lesotho government focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) 1 Ensuring that girls and women have equal access to job opportunities 2 Ensuring that girls and women have equal access to health care/health services 3 Providing direct financial support to businesses (business support packages) 4 Providing direct financial support to citizens 5 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved (ensuring access for 6 vulnerable groups and those in remote areas) 7 Education 8 Healthcare 9 Economic growth 10 Poverty and inequality (e.g., strengthening the social safety net, social assistance) 11 Nutrition/food security 12 Public service delivery (e.g., strengthening policies, institutions) 13 Private sector development 14 Job creation/employment 15 Other (please specify): ________________________________________ 91 World Bank Group Country Opinion Survey 2021: Lesotho SECTION A: OVERALL CONTEXT A6. When economic and/or social reform efforts fail or are slow to take place in Lesotho, which of the following would you attribute this to? (Choose no more than TWO) 1 Pressure from outside interest groups (e.g., private sector, unions) 2 Lack of complementarity of programs/projects 3 Lack of systems/structures to ensure government accountability and transparency to the public 4 Corruption 5 Political pressures and obstacles 6 Inadequate level of private sector participation 7 Inadequate level of citizen/civil society participation 8 Inadequate level of coordination among development partners 9 Reforms are not well thought out in light of country challenges 10 Inadequate level of capacity in the government to formulate a policy 11 Inadequate level of capacity in the government to implement a policy 12 Other (please specify): ________________________________________ A7. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID, China) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  United Nations agencies (e.g., WHO, UNICEF, UNFPA, 5 1 2 3 4 5 6 7 8 9 10  UNDP, FAO, ILO, UNAIDS, etc.) Regional development banks and unions (e.g., African 6 1 2 3 4 5 6 7 8 9 10  Development Bank, SADC, SACU, African Union, etc.) 7 The Central Bank of Lesotho 1 2 3 4 5 6 7 8 9 10  8 International private sector (e.g., AB InBev, Coca Cola) 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., World Vision, Pepfar) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., LCN, TRC, MISA, WILSA) 1 2 3 4 5 6 7 8 9 10  12 Youth organizations (e.g., National Youth Council) 1 2 3 4 5 6 7 8 9 10  Faith-based institutions (e.g., CRS, Catholic Relief 13 1 2 3 4 5 6 7 8 9 10  Services) Domestic traditional media and their web presence (e.g., 14 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 15 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 16 1 2 3 4 5 6 7 8 9 10  based news and information sources) 92 World Bank Group Country Opinion Survey 2021: Lesotho SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Lesotho? Not familiar Extremely at all familiar 1 The World Bank (IDA) 1 2 3 4 5 6 7 8 9 10 The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10 Bank Group’s private sector arm To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Lesotho? Strongly Strongly Don't disagree agree know Overall, the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Lesotho The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Lesotho B4. Overall, please rate your impression of the effectiveness of these organizations in Lesotho. Not effective Very Don't at all effective know 1 The World Bank (IDA) 1 2 3 4 5 6 7 8 9 10  The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10  Bank Group’s private sector arm B5. To what extent does the World Bank Group’s work help achieve d evelopment results in Lesotho? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Lesotho? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Lesotho? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 93 World Bank Group Country Opinion Survey 2021: Lesotho SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Lesotho, which activity do you VALUE the most? (Choose no more than TWO) 1 Coordination among development partners 2 Formal policy advice, studies, analyses Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal 3 discussions and emails) 4 Global advocacy (e.g., educational outcomes, health outcomes, climate change, gender equality) 5 Financial resources 6 Bringing together different groups of stakeholders 7 Capacity development related to World Bank Group supported projects 8 Technical assistance (e.g., formulation of a law and regulation, policy, and strategy) 9 Data and statistics 10 Promoting knowledge sharing 11 Implementation support related to World Bank Group supported projects 12 Mobilizing third party financial resources 13 Other (please specify): ________________________ B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO) 1 Arrogant in its approach 2 Inadequate World Bank Group’s staffing in Lesotho 3 Inadequate level of real-time advice and guidance 4 Inadequate number of innovative knowledge products and services 5 Inadequate number of innovative financial products and services 6 Not willing to honestly criticize policies and reform efforts in the country 7 Staff too inaccessible 8 Not collaborating enough with private sector 9 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 10 Not aligned with country priorities 11 Not adequately sensitive to political/social realities in Lesotho 12 Too influenced by developed countries 13 World Bank Group’s processes too slow and complex 14 Not adequately flexible in changing country circumstances 15 Not sufficiently focused on sustainable results 16 Not collaborating enough with civil society (e.g., NGOs, CBOs) 17 Not enough public disclosure of its work 18 Other (please specify): __________________________________________________ 19 Don’t know 94 World Bank Group Country Opinion Survey 2021: Lesotho SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Lesotho, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Lesotho? (Choose no more than THREE) 1 Transport (e.g., roads, bridges, transportation) 17 Agriculture and rural development 2 Private sector development 18 International trade and exports 3 Education 19 Crime and violence Public sector governance/reform (i.e., government Social inclusion of vulnerable groups (e.g., persons 4 effectiveness, public financial management, public 20 with disabilities, women, elderly, children, youth, expenditure, fiscal system reform) herd boys) and those in remote areas 5 Global pandemics (e.g., COVID-19) 21 Anti-corruption 6 Government accountability and transparency 22 Tourism 7 Energy 23 Judiciary reform 8 Water and sanitation 24 Economic growth 9 Pollution 25 Disaster risk management 10 Job creation/employment 26 Natural resource management 11 Health 27 Disease (e.g., HIV/AIDS, Tuberculosis) 12 Financial markets 28 Information and communications technology Social protection (e.g., pensions, targeted social Gender equity (closing the gap between women 13 29 assistance) and men, and boys and girls) 14 Global/regional integration 30 Climate change (e.g., mitigation, adaptation) 15 Food security 31 Poverty reduction 16 Urban development 32 National debt 95 World Bank Group Country Opinion Survey 2021: Lesotho SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. The COVID-19 pandemic has stressed many aspects of Lesotho’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 in Lesotho over the next six months to a year? (Choose no more than THREE) 1 Public service delivery (e.g., strengthening policies, institutions) 2 Private sector development 3 Job creation/employment 4 Supporting efforts that can help counter misinformation about vaccines Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved (ensuring access for 5 vulnerable groups and those in remote areas) 6 Education 7 Healthcare 8 Economic growth 9 Poverty and inequality (e.g., strengthening the social safety net, social assistance) 10 Nutrition/food security 11 Ensuring that girls and women have equal access to job opportunities 12 Ensuring that girls and women have equal access to health care/health services 13 Providing direct financial support to businesses (business support packages) 14 Providing direct financial support to citizens 15 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 16 Other (please specify): ________________________________________ B12. What do you immediately think of when you hear about the IFC? (Choose no more than THREE) 1 Development institution 9 Impact Investor 2 Investment Bank 10 Venture Capital 3 Asset Manager 11 Innovation and Entrepreneurship 4 Multi-lateral financial institution 12 Public-private partnerships 5 Private Sector Solutions 13 None of these 6 World Bank 14 Other (please specify): ____________________ 7 Financial Advisory Solutions 15 Do not have enough information to say 8 Thought leader 96 World Bank Group Country Opinion Survey 2021: Lesotho SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Lesotho solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C2. To what extent do you believe the World Bank Group is adequately staffed in Lesotho? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following? To no degree To a very significant Don't at all degree know C3 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in te rms of the institution’s products and C4 1 2 3 4 5 6 7 8 9 10  services) C5 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C6 Being inclusive 1 2 3 4 5 6 7 8 9 10  C7 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C9 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C10 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C11 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C12 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C13 1 2 3 4 5 6 7 8 9 10  partners C14 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C15 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Lesotho with C16 1 2 3 4 5 6 7 8 9 10  respect C17 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  97 World Bank Group Country Opinion Survey 2021: Lesotho SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know C18 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C19 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are done C20 1 2 3 4 5 6 7 8 9 10  in a timely fashion The World Bank Group’s Environmental and Social C21 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C22 1 2 3 4 5 6 7 8 9 10  reasonable C23 The World Bank Group takes decisions quickly in Lesotho 1 2 3 4 5 6 7 8 9 10  Working with the World Bank Group increases Lesotho’s C24 1 2 3 4 5 6 7 8 9 10  institutional capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Lesotho? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C25 investment lending, Development Policy Loan, Trust 1 2 3 4 5 6 7 8 9 10  Funds, etc.) meet the needs of Lesotho The World Bank Group meets Lesotho’s needs for C26 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C27. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more informal advice and guidance (e.g., info rmal discussions, memos, informal working papers) to the Lesotho government’s efforts to support citizens throughout this crisis ? 1 2 3 4 5 6 7 8 9 10  Not useful at all Very useful Don't know C28. How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas including climate, health, gender, and debt? 1 2 3 4 5 6 7 8 9 10  Not important Very important Don't know at all How effectively does the World Bank Group support Lesotho’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource mobilization C29 1 2 3 4 5 6 7 8 9 10  systems in the Government (e.g., tax collection) To develop better and stronger data collection/analytics C30 1 2 3 4 5 6 7 8 9 10  systems within the Government C31 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  98 World Bank Group Country Opinion Survey 2021: Lesotho SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 International trade and exports 1 2 3 4 5 6 7 8 9 10  17 Natural resource management 1 2 3 4 5 6 7 8 9 10  18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Economic growth 1 2 3 4 5 6 7 8 9 10  22 Disaster risk management 1 2 3 4 5 6 7 8 9 10  Social inclusion of vulnerable groups (e.g., persons with 23 disabilities, women, elderly, children, youth, herd boys) 1 2 3 4 5 6 7 8 9 10  and those in remote areas 24 Disease (e.g., HIV/AIDS, Tuberculosis) 1 2 3 4 5 6 7 8 9 10  25 Information and communications technology 1 2 3 4 5 6 7 8 9 10  26 Government accountability and transparency 1 2 3 4 5 6 7 8 9 10  27 Tourism 1 2 3 4 5 6 7 8 9 10  99 World Bank Group Country Opinion Survey 2021: Lesotho SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. The World Bank Group has provided fast track support to Lesotho related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: Not effective Very Don't N/A at all effective know 1 Supporting health interventions for saving lives 1 2 3 4 5 6 7 8 9 10   Education (e.g., transitioning to remote 2 1 2 3 4 5 6 7 8 9 10   learning, ensuring access, etc.) Protecting poor people (social assistance/ 3 1 2 3 4 5 6 7 8 9 10   social safety nets) Ensuring social inclusion of vulnerable groups 4 (e.g., persons with disabilities, women, elderly, 1 2 3 4 5 6 7 8 9 10   children, herd boys) and those in remote areas Strengthening policies, institutions and 5 1 2 3 4 5 6 7 8 9 10   investments for rebuilding better Macroeconomic stability and transparent debt 6 1 2 3 4 5 6 7 8 9 10   management 100 World Bank Group Country Opinion Survey 2021: Lesotho SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activiti es in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Lesotho’s specific development E8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 101 World Bank Group Country Opinion Survey 2021: Lesotho SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LESOTHO F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) 1 Improve the quality of its experts as related to Lesotho’s specific challenges 2 Engage more effectively with private sector 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Offer more real-time advice and guidance 6 Help to bring discipline/effective supervision to implementation of World Bank Group projects 7 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 8 Offer more innovative knowledge products and services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Offer more innovative financial products and services 11 Ensure greater selectivity in its work 12 Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 13 Engage more effectively with civil society (e.g., NGOs, CBOs) 14 Increase the level of capacity development in the country 15 Engage more directly with beneficiaries 16 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Youth/university groups 7 Parliament/Principal Chiefs 2 Local government 8 Media 3 Private sector 9 Foundations 4 Beneficiaries 10 Academia/think tanks/research institutes 5 Community of development partners 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know 102 World Bank Group Country Opinion Survey 2021: Lesotho SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Lesotho? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO) 1 Local radio 6 International television 2 International radio 7 Periodicals 3 Local newspapers Social media (e.g., blogs, Facebook, Twitter, 8 4 International newspapers YouTube, Flickr) 5 Local television 9 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s 7 Webinars or online events hosted by the World Bank 3 seminars/workshops/conferences Group Social media (e.g., blogs, Facebook, Twitter, Interviews and press conferences for the Lesotho’s 4 8 YouTube, Flickr) media G4. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up G5. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites 103 World Bank Group Country Opinion Survey 2021: Lesotho SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     104 World Bank Group Country Opinion Survey 2021: Lesotho SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of Parliamentarian/Senator 14 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 5 16 Trade Union Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 17 Faith-Based Group Independent Government Institution (i.e., regulatory 7 18 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 19 Women Group 9 State-Owned Enterprise 20 Academia/Research Institute/Think Tank 10 Bilateral Agency (e.g., embassy, diplomatic, military) 21 Media (press, radio, TV, web, etc.) 11 Multilateral Agency (UN, regional development bank) 22 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Lesotho? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 105 World Bank Group Country Opinion Survey 2021: Lesotho SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Lesotho? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Berea 2 Butha-Buthe 3 Leribe 4 Mafeteng 5 Maseru 6 Mohale’s Hoek 7 Mokholong 8 Qacha’s Nek 9 Quthing 10 Thaba-Tseka Thank you for completing the survey! 106