96135 Tajikistan The World Bank Group Country Survey FY 2014 Report of Findings May 2014 The World Bank Group Tajikistan Country Opinion Survey 2014 Acknowledgements The Tajikistan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Tajikistan country team and the local fielding agency Tahlil va Mashvarat. In particular, PORG is grateful to Marsha Olive (Country Manager) and Nigina Alieva (Communications Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Tajikistan Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Tajikistan ................................................11 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Importance and Effectiveness......................................22 VII. How the World Bank Group Operates .......................................27 VIII. World Bank Group’s Knowledge and Instruments .....................31 IX. The Future Role of the World Bank Group in Tajikistan .............38 X. Communication and Openness..................................................40 XI. Appendices ................................................................................43 2 The World Bank Group Tajikistan Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Tajikistan perceive the WBG;  Obtain systematic feedback from stakeholders in Tajikistan regarding:  Their views regarding the general environment in Tajikistan;  Their overall attitudes toward the WBG in Tajikistan;  Overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Tajikistan;  Perceptions of the WBG’s future role in Tajikistan.  Use data to help inform Tajikistan country team’s strategy. II. Methodology In January-February 2014, 475 stakeholders of the World Bank Group in Tajikistan were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; academia/research institutes/think tanks; and other organizations. A total of 272 stakeholders participated in the survey (57% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via courier and returned it accordingly. Respondents were asked about: general issues facing Tajikistan; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Tajikistan; and the WBG’s communication and information sharing in Tajikistan. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Tajikistan: Respondents were asked to indicate whether Tajikistan is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty in Tajikistan, and how “shared prosperity� would be best achieved in Tajikistan. 3 The World Bank Group Tajikistan Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Tajikistan, WBG staff preparedness to help Tajikistan solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner in Tajikistan. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Tajikistan, with which stakeholder groups the WBG should collaborate more, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services) in Tajikistan. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Tajikistan, the extent to which the WBG meets Tajikistan’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across twenty-six development areas, such as economic growth, governance, private sector development, education, and job creation. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support. F. The Future Role of the World Bank Group in Tajikistan: Respondents were asked to indicate what the WBG should do to make itself of greater value in Tajikistan. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues in Tajikistan and how they prefer to receive information from the WBG. Respondents were also asked about their level of agreement that they know how to find information from the WBG, that the WBG’s websites are easy to navigate and useful, that the WBG is responsive to information requests, and that the WBG provides sufficient public information in local languages. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Tajikistan, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 121 respondents (91% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from multilateral agencies were combined with respondents from bilateral agencies; respondents from private sector organizations were combined with those from the financial sector/private banks; respondents from NGOs, community based organizations, trade unions, and private foundations were combined into the “CSO� category; and the few respondents from the office of a minister, the office of a parliamentarian, PMUs, and independent government institutions were included in the “Other� category. There were no respondents from the office of the President, the office of the Prime Minister, and consultants/contractors working on WBG-supported projects. 5 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in Dushanbe. Because of the small number of respondents from other areas, these locations were combined under the “Other� category for all further analyses.  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 70). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Tajikistan, can be found in Appendix E (see page 89). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. 8 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group 9 The World Bank Group Tajikistan Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Across all respondents, familiarity with the World Bank Group received a mean rating of 4.7; this was significantly lower than the mean rating received in the FY ’03 country survey (7.1).  Respondents from bilateral/multilateral agencies and employees of ministries/ministerial departments/implementation agencies had the highest levels of familiarity with the WBG whereas respondents from other organizations had significantly lower levels of familiarity.  Respondents from Dushanbe and other geographic locations had statistically similar levels of familiarity with the WBG in Tajikistan.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of familiarity than respondents who do not collaborate/work with the WBG.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Tajikistan, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Tajikistan’s development, and the WBG’s ability to help achieve development results in Tajikistan. 10 The World Bank Group Tajikistan Country Opinion Survey 2014 IV. General Issues Facing Tajikistan Headed in the Right Direction  Respondents in this year’s country survey were significantly less likely to indicate that Tajikistan is headed in the right direction compared to respondents from the FY ’03 country survey.  A majority of respondents across stakeholder groups indicated that Tajikistan is headed in the right direction, except respondents from academia/research institutes/think tanks and other organizations who tended to indicate that Tajikistan is headed in the wrong direction, and respondents from the media who tended to indicate that they were not sure whether Tajikistan is headed in the right or wrong direction. 11 The World Bank Group Tajikistan Country Opinion Survey 2014 IV. General Issues Facing Tajikistan (continued) Development Priority 12 The World Bank Group Tajikistan Country Opinion Survey 2014 IV. General Issues Facing Tajikistan (continued) What Would Contribute Most to Reducing Poverty 13 The World Bank Group Tajikistan Country Opinion Survey 2014 IV. General Issues Facing Tajikistan (continued) Factors Contributing to “Shared Prosperity� 14 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  Respondents who professionally collaborate/work with the WBG tended to indicate that it would be most productive for the WBG to focus its attention and resources on anti- corruption (47%), quality public services (36%), economic growth (30%), rural development (29%), and job creation/employment (28%). 15 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  The World Bank Group’s effectiveness in Tajikistan received a mean rating of 6.5 across all respondents. This was significantly lower than the mean rating received in the FY ’03 country survey (7.5).  Respondents from local governments gave the highest ratings for the WBG’s effectiveness in Tajikistan whereas respondents from the media and academia/research institutes/think tanks gave significantly lower ratings.  Respondents from Dushanbe gave significantly lower ratings than respondents from other geographic locations.  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings than respondents who do not collaborate/work with the WBG. 16 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from local governments and employees of ministries/ministerial departments/implementation agencies gave the highest ratings for the WBG’s work helping achieve development results in Tajikistan whereas respondents from academia/ research institutes/think tanks gave significantly lower ratings.  Respondents from Dushanbe gave significantly lower ratings than respondents from other geographic locations.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings. 17 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Employees of ministries/ministerial departments/implementation agencies and respondents from local governments gave the highest ratings for the extent to which the WBG’s staff is well prepared to help Tajikistan solve its most complicated development challenges whereas respondents from academia/research institutes/think tanks and the private sector/financial sector/private banks gave significantly lower ratings.  Respondents from Dushanbe gave significantly lower ratings than respondents from other geographic locations.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings. 18 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant differences across stakeholder groups in their aggregated responses to twenty-five indicator questions. Respondents from local governments gave the highest ratings whereas respondents from the media and CSOs gave significantly lower ratings.  Responses to indicator questions across all stakeholder groups can be found in Appendix G, page 92. * Responses to all twenty-five indicator questions can be found in Appendices F and G. 19 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value 20 The World Bank Group Tajikistan Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG is “not collaborating enough with non-state actors� and “not willing to honestly criticize policies and reform efforts in the country� than respondents who do not professionally collaborate/work with the WBG.  Respondents who do not professionally collaborate/work with the WBG were significantly more likely to respond “don’t know� and indicate that there is not enough public disclosure of the WBG’s work. 21 The World Bank Group Tajikistan Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Sectoral Importance 22 The World Bank Group Tajikistan Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness 23 The World Bank Group Tajikistan Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant differences across stakeholder groups in their ratings of the WBG’s effectiveness across most of these twenty-six development areas in Tajikistan. For the most part, respondents from local governments, bilateral/multilateral agencies, and CSOs tended to give higher ratings for the WBG’s effectiveness, whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings.  There were significant differences across geographic locations in respondents’ ratings of the WBG’s effectiveness across all of these twenty-six development areas. Respondents from Dushanbe tended to give significantly lower ratings than respondents from other geographic locations.  There were significant differences in ratings of stakeholders who professionally collaborate/work with the WBG and those who do not collaborate/work with the WBG across eleven of these twenty-six development areas. For the most part, respondents who professionally collaborate/work with the WBG tended to give lower ratings for the WBG’s effectiveness than those who do not. Those areas with significant differences were:  “Information and communications technology�;  “Transport�;  “Gender equity�;  “Private sector development�;  “Foreign direct investment�;  “Trade and exports�;  “Economic growth�;  “Energy�;  “Job creation/employment�;  “Equality of opportunity�; and  “Global/regional integration�.  Education specialists (who comprise 19 percent of the sample) gave statistically similar ratings for the WBG’s effectiveness in the education sector as compared to other respondents.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question.  Responses across all stakeholder groups, geographic locations, and levels of collaboration with the WBG can be found in the Appendix. 24 The World Bank Group Tajikistan Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly lower ratings for the WBG’s effectiveness in “education� and “public sector governance/reform� compared to respondents in the FY’03 country survey. 25 The World Bank Group Tajikistan Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Tajikistan, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Tajikistan. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at anti-corruption;  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at social protection; and  The WBG’s effectiveness at transport.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Tajikistan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at anti-corruption;  The WBG’s effectiveness at transport;  The WBG’s effectiveness at poverty reduction; and  The WBG’s effectiveness at water and sanitation. 26 The World Bank Group Tajikistan Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Tajikistan  Respondents in this year’s country survey had significantly lower levels of agreement that the WBG plays a relevant role in development in Tajikistan and that its work is aligned with what stakeholders consider the development priorities for the country compared to respondents in the FY ’03 country survey.  There were significant stakeholder group differences in their levels of agreement across all of these areas of the WBG’s work. Respondents from bilateral/multilateral agencies tended to have the highest levels of agreement, whereas respondents from academia/research institutes/think tanks tended to have significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with these statements (including the indicator questions).  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement with the indicator statement “Overall the WBG currently plays a relevant role in development in Tajikistan� than respondents who do not collaborate/work with the WBG. 27 The World Bank Group Tajikistan Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement that the WBG treats clients and stakeholders in Tajikistan with respect, disburses funds promptly, and effectively monitors and evaluates the projects and programs it supports compared to respondents from the FY ’03 country survey.  Respondents across all stakeholder groups had statistically similar levels of agreement with the indicator questions.  Respondents from Dushanbe had significantly lower levels of agreement that the WBG takes decisions quickly in Tajikistan than respondents from other geographic locations. 28 The World Bank Group Tajikistan Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG treats clients and stakeholders in Tajikistan with respect than respondents who do not collaborate/work with the WBG.  Respondents who professionally collaborate/work with the WBG had significantly lower levels of agreement that the WBG’s approvals and reviews are done in a timely fashion, that the WBG disburses funds promptly, and that the WBG takes decisions quickly in Tajikistan compared to respondents who do not collaborate/work with the WBG. 29 The World Bank Group Tajikistan Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents in this year’s country survey gave significantly lower ratings than respondents in FY ’03 for the following qualities of the WBG as an effective development partner: straightforwardness and honesty, flexibility in terms of changing country circumstances and flexibility in terms of the WBG’s products and services.  Respondents who professionally collaborate/work with the WBG gave significantly lower ratings for the WBG being a long-term partner and significantly higher ratings for the WBG’s openness than respondents who do not collaborate/work with the WBG.  Respondents across stakeholder groups and geographic locations gave significantly different ratings for a number of these qualities (see Appendix B and C for details). 30 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents from bilateral/multilateral agencies, local governments, academia/research institutes/think tanks, and CSOs tended to indicate that they consulted WBG’s knowledge more often than respondents from other stakeholder groups.  Respondents who professionally collaborate/work with the WBG tended to indicate that they consulted WBG’s knowledge more often than respondents who do not collaborate/work with the WBG. 31 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tajikistan’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Group meets Tajikistan’s needs for knowledge services.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement. 32 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  There were significant stakeholder group differences in their ratings across five of these qualities of the WBG’s knowledge work and activities: relevance to Tajikistan’s development priorities, accessibility, enhancing knowledge and/or skills, leading to practical solutions, and including appropriate level of stakeholder involvement during preparation (see Appendix B for details).  Respondents who professionally collaborate/work with the WBG gave significantly lower ratings for the WBG’s knowledge leading to practical solutions, being timely and translated enough into local language than respondents who do not collaborate/work with the WBG.  Respondents in this year’s country survey gave statistically similar ratings for the indicator question compared to respondents in the FY ’03 country survey. Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for the indicator question. 33 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Tajikistan.  Respondents from Dushanbe gave significantly lower ratings than respondents from other geographic locations.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings. 34 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Employees of ministries/ministerial departments/implementation agencies and respondents from local governments gave the highest ratings for the technical quality of the WBG’s knowledge work and activities whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents from Dushanbe gave significantly lower ratings than respondents from other geographic locations.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings. 35 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  While a majority of respondents across stakeholder groups tended to indicate “investment lending� as the WBG’s most effective instrument, respondents from CSOs tended to indicate “technical assistance�, respondents from bilateral/multilateral agencies tended to be split indicating “investment lending� and “capacity development�, and employees of ministries/ministerial departments/implementation agencies tended to indicate “budget support to the Government� as the WBG’s most effective instrument in reducing poverty.  A majority of respondents who professionally collaborate/work with the WBG tended to indicate “investment lending� as the WBG’s most effective instrument. 36 The World Bank Group Tajikistan Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tajikistan’s Needs for Financial Instruments (Indicator Question)  Respondents from local governments had the highest levels of agreement that the WBG’s financial instruments meet Tajikistan’s needs whereas respondents from academia/ research institutes/think tanks had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement. 37 The World Bank Group Tajikistan Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Tajikistan Making the World Bank Group of Greater Value  A majority of respondents from bilateral/multilateral agencies, academia/research institutes/think tanks, and CSOs tended to indicate that the WBG should reach out more to groups outside of the Government to make itself of greater value in Tajikistan.  A majority of respondents who professionally collaborate/work with the WBG tended to indicate that the WBG should reach out more to groups outside of the Government. 38 The World Bank Group Tajikistan Country Opinion Survey 2014 IX. The Future Role of the WBG in Tajikistan (continued) Collaborating with Stakeholders in Tajikistan  A majority of respondents who professionally collaborate/work with the WBG tended to indicate that the WBG should work more with NGOs in Tajikistan to ensure better development results in the country. 39 The World Bank Group Tajikistan Country Opinion Survey 2014 X. Communication and Openness General Information Sources Preferred Information Sources 40 The World Bank Group Tajikistan Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for all these aspects of the WBG’s information sharing than respondents who do not collaborate/work with the WBG. 41 The World Bank Group Tajikistan Country Opinion Survey 2014 X. Communication and Openness (continued) WBG Website Evaluation Evaluation of WBG’s Social Media Channels 42 The World Bank Group Tajikistan Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 44 B. Responses to All Questions by Stakeholder Groups ..................... 54 C. Responses to All Questions by Geographic Locations ................... 68 D. Responses to All Questions by Levels of Collaboration................. 77 E. Responses to All Questions by Year.............................................. 87 F. Indicator Questions as a Function of Exposure to the WBG ......... 89 G. Indicator Questions by Stakeholder Groups ................................ 90 H. WBG Country Survey ‘14 – Tajikistan Questionnaire ................... 91 Tajikistan 43 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=272) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Tajikistan Percentage of Respondents 1. In general would you say that Tajikistan is headed in ... ? (N=248) The right direction 46.0% The wrong direction 19.4% Not sure 34.7% 2. Listed below are a number of development priorities in Tajikistan. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Tajikistan? (Choose no more than THREE) (Responses Combined; N=257) Quality public services 40.1% Anti-corruption 35.8% Public sector governance/reform 27.6% Job creation/employment 27.6% Economic growth 27.2% Energy sector development 22.6% Poverty reduction 19.1% Private sector development 17.9% Regional integration in Central Asia 14.8% Equality of opportunity 13.6% Rural development 9.7% Food security 8.9% Climate change 4.3% 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Tajikistan? (Choose no more than THREE) (Responses Combined; N=269) Anti-corruption 49.8% Job creation/employment 49.1% Economic growth 37.2% Rural development 29.7% Private sector development 27.9% Public sector governance/reform 23.4% Equality of opportunity 21.6% Quality public services 17.8% Energy sector development 8.9% Food security 7.1% Regional integration in Central Asia 4.1% Climate change 2.6% 44 The World Bank Group Tajikistan Country Opinion Survey 2014 A. General Issues Facing Tajikistan (continued) 4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tajikistan? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=249) Education and training that better ensure job opportunity 38.2% Better entrepreneurial opportunities 30.9% Better employment opportunities for young people 28.5% Consistent economic growth 28.1% Better quality public services 20.5% Greater voice and participation for citizens to help ensure greater accountability 15.7% Better opportunity for the poor who live in rural areas 12.0% More reliable social safety net 12.0% Other 4.0% Better opportunity for the poor who live in urban areas 2.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 263 0 4.66 2.72 Tajikistan? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 174 95 6.53 2.52 effectiveness in Tajikistan? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Tajikistan solve its most complicated development 144 126 7.67 2.27 challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Tajikistan, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Percentage of Respondents Tajikistan? (Choose no more than THREE) (Responses Combined; N=269) Anti-corruption 34.9% Quality public services 34.6% Job creation/employment 32.7% Economic growth 31.2% Poverty reduction 23.8% Private sector development 22.3% Rural development 20.1% Regional integration in Central Asia 18.2% Public sector governance/reform 17.5% Energy sector development 17.5% Equality of opportunity 17.1% Food security 5.6% Climate change 2.2% 45 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which activity Percentage of Respondents (N=211) nd do you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Tajikistan? Value Value Combined Financial resources 48.3% 25.4% 73.7% Technical assistance 8.5% 21.1% 29.6% Capacity development 10.4% 15.1% 25.6% Bringing institutions and/or people together 17.1% 3.2% 20.3% Donor coordination 2.4% 15.7% 18.0% Policy advice, studies, analyses 7.6% 3.8% 11.4% Data 3.8% 7.6% 11.4% Mobilizing third party financial resources 1.9% 8.1% 10.0% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Tajikistan? (Choose no more than TWO) (Responses Combined; N=245) Don’t know 29.4% Not collaborating enough with non-state actors 22.0% Not enough public disclosure of its work 21.6% Not willing to honestly criticize policies and reform efforts in the country 19.6% World Bank Group’s processes too slow 12.2% Staff too inaccessible 11.0% Not adequately sensitive to political/social realities in Tajikistan 9.4% Too bureaucratic in its operational policies and procedures 9.4% Not client focused 9.0% The credibility of its knowledge/data 8.2% Too influenced by developed countries 8.2% Not aligned with country priorities 5.7% Other 2.9% Not aligned with other donors’ work 1.2% 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Tajikistan? (Choose no more than TWO) (Responses Combined; N=257) Investment lending 59.9% Technical assistance 40.5% Capacity development 31.1% Budget support to the Government 21.4% Knowledge products/services 7.4% Don’t know 6.2% Other 1.6% 46 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=255) NGOs 43.5% Private sector 30.2% Academia/think tanks/research institutes 20.8% Donor community 20.0% Media 19.6% Local Government 18.4% Beneficiaries 11.0% Parliament 7.1% Other 7.1% Don’t know 3.9% To what extent do you agree with the following statements about the Level of Agreement World Bank’s work in Tajikistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank Group currently plays a relevant role in 194 58 6.44 2.26 development in Tajikistan* 10. The World Bank Group’s work is aligned with what I consider the 184 61 6.35 2.29 development priorities for Tajikistan* 11. The World Bank Group supports programs and strategies that are 181 65 6.57 2.43 realistic for Tajikistan 12. The World Bank Group treats clients and stakeholders in Tajikistan with 182 65 6.97 2.59 respect To what extent is the World Bank Group an effective development partner Degree in Tajikistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Responsiveness* 147 81 5.76 2.27 14. Flexibility (in terms of the World Bank Group’s products and services)* 161 63 5.84 2.23 15. Flexibility (in terms of changing country circumstances)* 163 61 6.08 2.27 16. Being inclusive* 137 80 6.25 2.14 17. Openness* 159 62 6.50 2.33 18. Staff accessibility* 147 68 6.31 2.32 19. Straightforwardness and honesty* 145 74 6.11 2.53 20. Ease of access to the people at the World Bank Group who are making 147 72 6.12 2.50 decisions important to my work* 21. Collaboration with groups outside of the Government* 160 67 6.46 2.59 22. Collaboration with the Government* 133 83 6.83 2.21 23. Collaboration with other donors* 119 89 7.08 2.26 24. The speed in which it gets things accomplished on the ground* 140 76 6.44 2.30 25. Being a long-term partner* 132 87 7.54 1.86 47 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Tajikistan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 220 21 8.81 2.11 2. Information and communications technology 194 26 7.98 2.36 3. Transport 190 28 8.02 2.07 4. Environmental sustainability 175 45 7.06 2.71 5. Regulatory framework 155 51 7.01 2.45 6. Poverty reduction 218 13 8.98 1.75 7. Gender equity 181 35 7.92 2.41 8. Private sector development 199 26 8.79 1.79 9. Foreign direct investment 192 25 8.49 2.08 10. Water and sanitation 199 24 8.10 2.29 11. Trade and exports 186 38 7.83 2.32 12. Economic growth 216 14 8.96 1.72 13. Energy 214 16 8.29 2.52 14. Public sector governance/ reform 180 36 8.17 2.62 15. Job creation/employment 219 14 8.75 1.81 16. Financial markets 193 28 8.04 2.16 17. Equality of opportunity 185 30 8.37 1.92 18. Health 209 19 8.29 2.42 19. Rural development 205 19 8.75 1.76 20. Global/regional integration 156 53 7.39 2.56 21. Food security 185 34 7.94 1.99 22. Education 205 17 8.96 2.02 23. Social protection 181 36 8.29 2.24 24. Climate change 166 48 7.26 3.04 25. Agricultural development 210 19 8.74 2.02 26. Natural resource management 200 26 7.57 2.76 48 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Tajikistan? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Anti corruption 121 119 5.91 3.05 2. Information and communications technology 124 102 6.06 2.48 3. Transport 122 104 6.14 2.82 4. Environmental sustainability 104 121 6.39 2.49 5. Regulatory framework 110 113 6.97 2.56 6. Poverty reduction 139 90 6.73 2.83 7. Gender equity 106 109 6.40 2.60 8. Private sector development 137 89 6.96 2.34 9. Foreign direct investment 124 101 7.06 2.52 10. Water and sanitation 133 83 6.44 2.92 11. Trade and exports 105 112 6.47 2.79 12. Economic growth 169 58 6.73 2.67 13. Energy 139 84 6.81 2.50 14. Public sector governance/ reform 127 100 5.43 2.70 15. Job creation/employment 137 94 5.93 2.83 16. Financial markets 105 110 6.57 2.83 17. Equality of opportunity 106 116 6.25 2.96 18. Health 138 85 6.61 2.74 19. Rural development 115 107 6.37 2.59 20. Global/regional integration 86 137 6.00 2.20 21. Food security 118 105 6.35 2.36 22. Education 143 80 6.65 2.59 23. Social protection 114 112 6.01 2.71 24. Climate change 96 127 6.73 2.13 25. Agricultural development 141 85 6.49 2.50 26. Natural resource management 99 130 6.57 2.54 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Tajikistan? (1-To no degree at all, 10-To a very 166 79 7.05 2.31 significant degree) To what extent do you agree with the following statements about the World Bank Group in Tajikistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments meet the needs of Tajikistan* 180 66 6.87 2.25 5. The World Bank Group meets Tajikistan’s needs for knowledge services* 158 75 6.44 2.44 49 The World Bank Group Tajikistan Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group knowledge work and Percentage of Respondents activities in the work you do? (N=241) Weekly 1.7% Monthly 8.7% A few times a year 21.6% Rarely 31.5% Never 36.5% In Tajikistan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities:(1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 157 79 6.36 2.31 3. Include appropriate level of stakeholder involvement during preparation 142 86 6.25 2.18 4. Are relevant to Tajikistan’s development priorities 171 58 7.25 2.32 5. Lead to practical solutions 152 76 6.57 2.42 6. Are accessible 137 88 6.85 2.31 7. Are source of relevant information on global good practices 145 83 6.33 2.57 8. Enhance your knowledge and/or skills 152 76 6.63 2.16 9. Are adequately disseminated 138 87 6.20 2.56 10. Are translated enough into local language 141 84 5.96 2.81 11. Are adaptable to Tajikistan’s specific development challenges and country 126 101 6.39 2.42 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 225 38 8.34 2.17 country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 172 87 6.98 2.55 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 147 92 6.10 2.40 2. The World Bank Group effectively monitors and evaluates the projects 162 70 6.52 2.45 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 146 83 6.61 2.46 fashion 4. The World Bank Group’s “Safeguard Policy� requirements are 111 120 7.04 2.11 reasonable 5. The World Bank Group’s conditions on its lending are reasonable 128 104 7.22 2.16 6. The World Bank Group takes decisions quickly in Tajikistan* 150 72 5.85 2.58 7. Working with the World Bank Group increases Tajikistan’s institutional 146 82 6.86 2.39 capacity 8. The World Bank Group ensures consistency and continuity through 111 115 7.39 2.17 staff changes 9. Where country systems are adequate, the World Bank Group makes 110 116 7.12 2.08 appropriate use of them* 10. The World Bank Group provides effective implementation support 152 79 7.80 2.29 50 The World Bank Group Tajikistan Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Tajikistan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Tajikistan? (Choose no more than TWO) (Responses Combined; N=247) Reach out more to groups outside of Government 40.9% Provide more adequate data/knowledge/statistics/figures on Tajikistan’s economy 27.5% Improve the quality of its experts as related to Tajikistan’s specific challenges 21.5% Reduce the complexity of obtaining World Bank Group financing 17.8% Increase the level of capacity development in the country 17.0% Offer more innovative financial products 16.2% Collaborate more effectively with Government clients 15.8% Offer more innovative knowledge services 14.6% Work faster 12.1% Ensure greater selectivity in its work 6.1% Other 2.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Tajikistan? (Choose no more than TWO) (Responses Combined; N=263) Internet 90.5% Local newspapers 33.1% Social media 25.5% Satellite TV 16.7% Local television 12.5% Other 1.1% Local radio 0.4% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=256) World Bank Group’s website 39.8% World Bank Group’s seminars/workshops/conferences 32.0% Email 31.3% Social media 27.0% World Bank Group’s publications and other written materials 26.6% Direct contact with World Bank Group 24.6% Other 0.8% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. I use/consult World Bank Group’s data more often than I did a few years 170 71 5.97 3.13 ago 4. I find the World Bank Group’s websites easy to navigate 133 95 6.48 2.50 5. I find the information on the World Bank Group’s websites useful 128 98 6.99 2.31 6. The World Bank Group’s social media channels are valuable sources of 145 81 6.89 2.84 information about the institution 7. When I need information from the World Bank Group I know how to find it 176 53 7.47 2.40 8. The World Bank Group is responsive to my information requests and 142 87 6.75 2.67 inquiries 9. The World Bank Group provides sufficient public information in Tajik 136 95 6.18 2.84 10. The World Bank Group provides sufficient public information in Russian 159 73 7.90 2.42 51 The World Bank Group Tajikistan Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=251) NGO 24.3% Financial Sector/Private Bank 13.5% Media 10.4% Community Based Organization 8.4% Other 7.2% Local Government Office or Staff 6.4% Private Sector Organization 6.0% Academia/Research Institute/Think Tank 5.2% Bilateral Agency 4.4% Trade Union 4.4% Employee of a Ministry, Ministerial Department or Implementation Agency 3.6% Private Foundation 1.6% Independent Government Institution 1.6% Office of Parliamentarian 1.2% Office of Minister .8% Project Management Unit (PMU) overseeing implementation of project .8% Multilateral Agency .4% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=254) Education 18.5% Financial markets / banking 14.2% Generalist 14.2% Other 13.0% Agriculture/ rural development / food security 7.9% Information and communications technology 6.3% Gender equity / equality of opportunity 3.9% Job creation/employment 3.5% Public sector governance / public financial management / anti corruption 2.8% Social protection 2.8% Transport 2.8% Energy 2.4% Private sector development / foreign direct investment 2.4% Law and justice / regulatory framework 2.0% Climate change / disaster management 1.2% Health / communicable/non-communicable diseases .8% Urban development .8% Water and sanitation .8% 52 The World Bank Group Tajikistan Country Opinion Survey 2014 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=262) Yes 29.0% No 71.0% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Tajikistan (Select all that apply)? (Responses combined; N=256) The World Bank (IBRD/IDA) 26.2% The International Finance Corporation (IFC) 24.6% None 63.3% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Tajikistan? (Choose no more than TWO) (Responses Combined; N=223) Observer (i.e., follow in media, discuss in informal conversations, etc.) 37.2% Engage in World Bank Group related/sponsored events/activities 34.5% Collaborate as part of my professional duties 28.3% Use World Bank Group reports/data 26.9% Use World Bank Group website for information, data, research, etc. 26.5% Percentage of Respondents 6. Which best represents your geographic location? (N=261) Dushanbe 45.2% Gorno-Badakhshan Autonomous Oblast 32.2% Sughd region 12.6% Khatlon region 8.0% Rasht Valley 1.9% 53 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Tajikistan In general, would you say that Tajikistan is headed in...?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other The right direction 88.9% 71.4% 90.9% 49.0% 46.0% 21.7% 16.7% 18.5% The wrong direction 0.0% 21.4% 0.0% 6.1% 12.6% 26.1% 41.7% 63.0% Not sure 11.1% 7.1% 9.1% 44.9% 41.4% 52.2% 41.7% 18.5% *Significantly different between stakeholder groups Listed below are a number of development priorities in Tajikistan. Please identify which of the following you consider the most important development priorities in Tajikistan? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Quality public services 37.5% 50.0% 25.0% 36.7% 35.6% 53.8% 53.8% 34.5% Public sector governance/reform* 25.0% 7.1% 66.7% 26.5% 21.8% 50.0% 53.8% 17.2% Regional integration in Central Asia 25.0% 28.6% 16.7% 10.2% 12.6% 26.9% 7.7% 6.9% Private sector development 12.5% 21.4% 8.3% 30.6% 14.9% 23.1% 15.4% 17.2% Anti-corruption 12.5% 28.6% 33.3% 30.6% 36.8% 15.4% 53.8% 44.8% Job creation/employment* 0.0% 14.3% 8.3% 26.5% 33.3% 7.7% 15.4% 34.5% Rural development* 0.0% 0.0% 41.7% 4.1% 17.2% 0.0% 0.0% 3.4% Equality of opportunity* 12.5% 0.0% 41.7% 6.1% 14.9% 0.0% 7.7% 37.9% Poverty reduction* 37.5% 21.4% 0.0% 14.3% 24.1% 42.3% 15.4% 6.9% Energy sector development* 12.5% 78.6% 25.0% 26.5% 18.4% 15.4% 0.0% 31.0% Food security 0.0% 21.4% 25.0% 14.3% 8.0% 0.0% 0.0% 10.3% Climate change* 0.0% 0.0% 0.0% 0.0% 2.3% 23.1% 0.0% 10.3% Economic growth* 75.0% 0.0% 0.0% 34.7% 26.4% 15.4% 23.1% 20.7% *Significantly different between stakeholder groups Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tajikistan? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Equality of opportunity* 0.0% 0.0% 50.0% 30.6% 17.9% 28.0% 30.8% 31.0% Economic growth* 22.2% 31.3% 41.7% 26.5% 37.9% 60.0% 46.2% 13.8% Climate change* 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Regional integration in Central Asia 0.0% 0.0% 16.7% 0.0% 5.3% 0.0% 15.4% 6.9% Rural development* 0.0% 43.8% 75.0% 20.4% 37.9% 8.0% 38.5% 27.6% Quality public services* 22.2% 0.0% 0.0% 24.5% 13.7% 8.0% 46.2% 20.7% Anti-corruption* 100.0% 56.3% 25.0% 26.5% 50.5% 64.0% 61.5% 48.3% Private sector development* 0.0% 43.8% 8.3% 30.6% 27.4% 44.0% 0.0% 20.7% Energy sector development 11.1% 18.8% 8.3% 20.4% 6.3% 0.0% 0.0% 10.3% Public sector governance/reform* 0.0% 18.8% 66.7% 34.7% 21.1% 20.0% 15.4% 27.6% Job creation/employment* 77.8% 50.0% 8.3% 34.7% 61.1% 36.0% 38.5% 37.9% Food security* 0.0% 0.0% 0.0% 0.0% 9.5% 32.0% 0.0% 6.9% *Significantly different between stakeholder groups 54 The World Bank Group Tajikistan Country Opinion Survey 2014 A. General Issues facing Tajikistan (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Better employment opportunities for young people* 11.1% 21.4% 66.7% 10.2% 44.3% 18.2% 0.0% 28.0% Greater voice and participation for citizens to help ensure greater 11.1% 21.4% 50.0% 0.0% 18.2% 9.1% 27.3% 16.0% accountability* Better entrepreneurial opportunities 0.0% 42.9% 41.7% 40.8% 28.4% 27.3% 27.3% 20.0% Better opportunity for the poor who live in rural areas* 0.0% 0.0% 16.7% 0.0% 21.6% 0.0% 0.0% 16.0% Better opportunity for the poor who live in urban areas 11.1% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 8.0% Consistent economic growth* 66.7% 21.4% 0.0% 51.0% 10.2% 45.5% 27.3% 28.0% More reliable social safety net* 11.1% 28.6% 16.7% 30.6% 5.7% 13.6% 0.0% 0.0% Education and training that better ensure job opportunity* 11.1% 28.6% 8.3% 34.7% 38.6% 86.4% 45.5% 36.0% Better quality public services* 11.1% 14.3% 0.0% 22.4% 23.9% 0.0% 72.7% 12.0% Other* 66.7% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 12.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Minis terial Dep/ Multilateral Financial Sector/ Res earch ins titute/ Im plem entation Agency Local governm ent Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in 9 7.00 1.50 16 5.75 3.94 12 7.33 1.15 48 4.38 2.19 94 4.51 2.76 26 4.31 1.57 12 4.17 2.59 28 3.32 2.65 Tajikis tan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Minis terial Dep/ Multilateral Financial Sector/ Res earch ins titute/ Im plem entation Agency Local governm ent Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank 9 5.67 1.32 11 8.27 2.97 12 7.00 1.41 31 7.35 1.84 70 6.36 2.74 15 4.87 1.81 6 4.33 2.88 6 7.67 2.34 Group’s effectivenes s in Tajikis tan.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Minis terial Dep/ Multilateral Financial Sector/ Res earch ins titute/ Im plem entation Agency Local governm ent Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Tajikis tan s olve its 9 8.89 .93 11 8.64 2.34 11 7.82 1.33 21 6.24 1.97 50 8.06 2.48 16 7.25 2.82 7 6.29 1.80 8 7.13 2.10 m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 55 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Tajikistan, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Tajikistan? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Quality public services* 11.1% 37.5% 0.0% 40.8% 33.0% 46.2% 76.9% 26.9% Public sector governance/reform 11.1% 31.3% 33.3% 14.3% 22.7% 7.7% 0.0% 23.1% Regional integration in Central Asia 0.0% 12.5% 16.7% 26.5% 16.5% 30.8% 0.0% 15.4% Private sector development* 0.0% 25.0% 0.0% 42.9% 14.4% 26.9% 15.4% 3.8% Anti-corruption* 33.3% 18.8% 0.0% 6.1% 42.3% 46.2% 69.2% 42.3% Job creation/employment* 0.0% 37.5% 58.3% 16.3% 37.1% 30.8% 15.4% 38.5% Rural development* 0.0% 18.8% 50.0% 24.5% 25.8% 19.2% 23.1% 0.0% Equality of opportunity* 22.2% 0.0% 50.0% 14.3% 18.6% 0.0% 23.1% 30.8% Poverty reduction* 77.8% 43.8% 41.7% 4.1% 24.7% 53.8% 0.0% 19.2% Energy sector development* 77.8% 18.8% 25.0% 28.6% 8.2% 15.4% 15.4% 11.5% Food security 0.0% 0.0% 0.0% 0.0% 10.3% 3.8% 0.0% 15.4% Climate change* 0.0% 0.0% 16.7% 0.0% 2.1% 0.0% 15.4% 0.0% Economic growth* 0.0% 18.8% 0.0% 44.9% 35.1% 19.2% 46.2% 26.9% *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tajikistan? Employee of a Ministry/ Bilateral/ Private Sector/ Greatest Value Ministerial Dep/ Local Multilateral Financial Sector/ Academia/ Research Percentage of Respondents Implementation Agency Gov. Agency Private Bank CSO Media institute/ Think tank Other Bringing institutions and/or people together 12.5% 21.4% 16.7% 10.5% 18.8% 8.0% 0.0% 22.2% Data* 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 18.2% 22.2% Policy advice, studies, analyses* 0.0% 0.0% 8.3% 2.6% 7.2% 36.0% 0.0% 0.0% Financial resources* 12.5% 78.6% 58.3% 78.9% 42.0% 8.0% 54.5% 38.9% Capacity development* 0.0% 0.0% 0.0% 5.3% 10.1% 28.0% 27.3% 16.7% Technical assistance* 75.0% 0.0% 16.7% 2.6% 13.0% 0.0% 0.0% 0.0% Mobilizing third party financial resources* 0.0% 0.0% 0.0% 0.0% 0.0% 16.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 5.8% 4.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Employee of a Ministry/ Bilateral/ Private Sector/ 2 Greatest Value Ministerial Dep/ Local Multilateral Financial Sector/ Academia/ Research Percentage of Respondents Implementation Agency Gov. Agency Private Bank CSO Media institute/ Think tank Other Bringing institutions and/or people together* 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 15.8% Data* 0.0% 16.7% 66.7% 0.0% 9.8% 0.0% 0.0% 0.0% Policy advice, studies, analyses* 0.0% 0.0% 0.0% 3.0% 1.6% 8.3% 27.3% 0.0% Financial resources* 85.7% 8.3% 0.0% 3.0% 31.1% 45.8% 27.3% 31.6% Capacity development* 0.0% 50.0% 11.1% 0.0% 16.4% 16.7% 0.0% 26.3% Technical assistance* 14.3% 0.0% 22.2% 54.5% 14.8% 0.0% 0.0% 10.5% Mobilizing third party financial resources 0.0% 16.7% 0.0% 15.2% 11.5% 0.0% 9.1% 0.0% Donor coordination 0.0% 8.3% 0.0% 15.2% 14.8% 29.2% 36.4% 15.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 56 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Staff too inaccessible* 75.0% 0.0% 0.0% 10.6% 8.6% 0.0% 20.0% 20.7% Not adequately sensitive to political/social realities in Tajikistan* 0.0% 20.0% 0.0% 19.1% 5.4% 23.1% 0.0% 3.4% Not enough public disclosure of its work 12.5% 20.0% 27.3% 21.3% 21.5% 19.2% 0.0% 41.4% Not aligned with country priorities* 12.5% 30.0% 18.2% 0.0% 8.6% 0.0% 0.0% 0.0% The credibility of its knowledge/data* 0.0% 30.0% 0.0% 0.0% 16.1% 0.0% 0.0% 6.9% Not willing to honestly criticize policies and reform efforts in the country* 12.5% 20.0% 54.5% 17.0% 7.5% 50.0% 50.0% 20.7% Too influenced by developed countries* 0.0% 10.0% 0.0% 8.5% 16.1% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 0.0% 0.0% 18.2% 10.6% 15.1% 0.0% 0.0% 6.9% Too bureaucratic in its operational policies and procedures* 12.5% 0.0% 0.0% 0.0% 8.6% 26.9% 20.0% 17.2% Not aligned with other donors’ work 0.0% 0.0% 9.1% 0.0% 2.2% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors* 0.0% 0.0% 72.7% 25.5% 20.4% 15.4% 20.0% 0.0% Not client focused 0.0% 0.0% 0.0% 12.8% 11.8% 15.4% 0.0% 3.4% Other* 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 30.0% 0.0% Don’t know* 75.0% 30.0% 0.0% 25.5% 24.7% 34.6% 30.0% 41.4% *Significantly different between stakeholder groups Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Capacity development* 22.2% 25.0% 80.0% 18.4% 27.8% 46.2% 40.0% 15.4% Budget support to the Government* 66.7% 31.3% 0.0% 12.2% 25.8% 19.2% 10.0% 19.2% Knowledge products/services* 11.1% 18.8% 10.0% 0.0% 9.3% 0.0% 0.0% 19.2% Investment lending* 0.0% 87.5% 80.0% 83.7% 49.5% 76.9% 70.0% 34.6% Technical assistance* 22.2% 12.5% 0.0% 51.0% 57.7% 46.2% 20.0% 11.5% Other 0.0% 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% Don’t know* 0.0% 0.0% 0.0% 0.0% 4.1% 3.8% 30.0% 23.1% *Significantly different between stakeholder groups 57 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Academia/think tanks/research institutes* 22.2% 0.0% 50.0% 19.1% 17.4% 0.0% 50.0% 10.3% Donor community 0.0% 0.0% 16.7% 14.9% 25.0% 38.5% 30.0% 20.7% Media* 0.0% 12.5% 0.0% 14.9% 16.3% 69.2% 0.0% 20.7% NGOs* 77.8% 37.5% 83.3% 21.3% 58.7% 30.8% 20.0% 48.3% Local Government* 0.0% 37.5% 0.0% 14.9% 18.5% 19.2% 50.0% 24.1% Private sector* 11.1% 43.8% 0.0% 59.6% 21.7% 30.8% 30.0% 10.3% Parliament* 11.1% 37.5% 0.0% 2.1% 6.5% 0.0% 20.0% 6.9% Beneficiaries* 66.7% 18.8% 8.3% 23.4% 4.3% 0.0% 0.0% 10.3% Other* 0.0% 0.0% 0.0% 0.0% 16.3% 0.0% 0.0% 10.3% Don’t know 0.0% 0.0% 0.0% 0.0% 4.3% 3.8% 0.0% 10.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 8 5.25 1.16 9 7.22 2.28 12 7.67 .89 40 7.58 2.26 79 6.23 2.25 16 6.25 1.61 7 4.00 1.63 16 4.81 2.48 development in Tajikistan* The World Bank Group’s work is aligned with what I consider the 8 7.63 1.51 9 6.67 3.16 12 7.75 1.14 36 7.22 1.71 79 6.04 2.46 16 5.75 1.77 7 3.71 2.29 10 5.10 2.28 development priorities for Tajikistan* The World Bank Group supports programs and strategies that are 8 8.13 1.73 11 7.45 2.16 11 8.00 .77 35 6.69 2.05 75 6.13 2.63 17 7.65 2.80 7 4.14 1.35 10 5.00 2.05 realistic for Tajikistan* The World Bank Group treats clients and stakeholders in 8 7.63 1.19 9 6.89 2.52 12 7.67 1.07 36 7.78 2.09 78 6.83 2.59 15 6.07 3.84 7 4.71 1.98 10 4.60 2.07 Tajikistan with respect* *Significantly different between stakeholder groups 58 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Tajikistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Employee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Minis terial Dep/ Multilateral Financial Sector/ Res earch ins titute/ Im plem entation Agency Local governm ent Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s * 8 4.63 1.41 8 7.38 2.26 12 6.83 1.27 26 6.62 2.21 57 5.88 2.07 17 4.18 1.88 2 6.00 1.41 10 5.70 3.43 Flexibility (in term s of the World Bank Group’s products and 8 3.88 1.46 7 7.00 3.16 12 7.67 1.23 27 6.52 2.08 67 5.96 2.15 18 5.06 1.43 5 4.20 3.03 10 6.10 2.08 s ervices )* Flexibility (in term s of changing 8 8.63 1.51 5 7.20 1.64 12 7.25 1.14 28 6.43 1.77 71 6.20 2.38 17 4.47 1.81 5 4.00 2.74 10 5.60 2.27 country circum s tances )* Being inclus ive 6 6.17 .98 5 6.40 2.07 12 7.17 1.27 21 5.76 1.37 64 6.14 2.53 16 6.44 2.37 5 5.60 .89 7 7.57 1.40 Opennes s * 7 5.14 1.21 7 6.57 3.64 12 7.75 1.82 31 6.39 1.63 66 6.76 2.71 17 4.53 1.55 5 5.60 .89 7 7.57 .98 Staff acces s ibility* 7 6.29 1.25 5 7.40 1.95 11 8.55 .93 26 5.12 2.50 65 6.25 2.31 18 5.06 1.95 2 7.00 0.00 7 7.86 .38 Straightforwardnes s and hones ty 7 6.71 .76 7 6.86 3.18 12 7.58 2.19 25 5.40 1.89 62 6.00 2.87 17 4.71 1.79 2 7.00 0.00 6 6.33 2.66 Eas e of acces s to the people at the World Bank Group who are m aking 8 8.00 1.85 4 6.75 1.50 12 8.58 1.00 17 5.47 1.97 70 6.11 2.57 18 3.94 2.10 2 8.00 0.00 10 5.40 2.55 decis ions im portant to m y work* Collaboration with groups outs ide 8 7.75 1.16 4 5.00 1.41 12 6.42 2.11 20 6.45 2.14 76 6.36 2.98 22 6.50 2.76 5 6.00 2.74 7 7.14 2.12 of the Governm ent Collaboration with the Governm ent 3 7.33 2.08 7 7.29 2.75 5 8.80 .84 18 7.06 1.86 66 6.73 2.15 16 7.38 2.60 5 4.00 2.74 7 6.86 1.21 Collaboration with other donors * 8 7.88 1.25 5 9.00 1.73 6 7.50 2.43 19 7.21 1.27 48 6.21 2.48 17 7.65 2.42 5 6.00 2.74 5 8.00 1.41 The s peed in which it gets things 8 8.25 1.75 5 6.80 3.03 12 7.50 1.88 18 5.78 1.70 61 6.23 2.71 18 6.22 2.02 5 5.20 1.64 7 6.86 1.07 accom plis hed on the ground Being a long-term partner 8 8.13 1.81 3 7.33 2.31 12 7.92 1.38 14 7.07 1.90 60 7.70 1.92 16 7.81 2.14 5 5.60 2.19 7 7.14 1.35 *Significantly different between stakeholder groups 59 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Tajikistan? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 8 10.00 0.00 9 8.33 3.32 12 9.25 1.42 40 9.18 1.75 85 8.07 2.48 25 9.24 1.92 11 10.00 0.00 22 9.05 1.43 Information and communications 8 6.75 1.49 8 7.75 3.06 12 9.08 1.68 30 8.50 1.87 80 7.68 2.32 25 9.16 1.65 10 7.40 3.75 20 7.10 2.79 technology* Transport 8 9.25 .46 10 8.40 2.17 6 8.67 1.51 24 8.17 1.99 87 7.57 2.15 23 8.39 1.34 10 7.40 3.75 21 8.62 1.50 Environmental sustainability* 8 6.63 1.41 8 7.75 2.66 6 8.33 1.86 23 7.26 2.99 75 7.40 2.25 23 8.78 2.04 10 3.00 2.16 21 5.10 2.70 Regulatory framework 8 7.50 1.07 6 6.67 1.37 5 7.60 2.51 21 7.29 3.38 69 6.70 2.46 22 7.64 2.34 8 7.00 2.78 15 6.60 1.76 Poverty reduction* 8 10.00 0.00 10 7.00 3.30 11 9.82 .40 38 8.89 1.75 85 8.82 1.75 25 9.36 1.55 8 9.25 1.39 24 8.92 1.50 Gender equity* 8 8.75 1.16 10 6.60 2.91 12 9.08 1.93 23 6.61 3.20 78 7.85 1.99 25 9.52 .71 8 7.38 2.33 15 7.13 3.56 Private sector development* 8 10.00 0.00 11 7.82 2.71 11 9.82 .40 23 8.57 1.62 86 8.38 1.94 24 9.83 .56 8 9.25 1.39 19 8.32 1.92 Foreign direct investment* 8 8.50 .93 10 8.10 3.07 11 7.27 1.79 36 9.36 1.38 76 8.24 1.95 25 9.60 1.12 5 9.60 .55 19 6.84 3.13 Water and sanitation* 8 9.63 1.06 12 8.00 2.00 12 7.00 1.54 25 7.20 2.99 79 7.78 2.22 25 9.12 1.76 7 9.71 .49 22 7.86 2.66 Trade and exports* 8 9.25 .46 10 5.30 3.30 6 7.83 1.94 24 7.92 1.95 80 7.63 2.35 25 8.48 1.58 5 9.20 1.10 22 7.50 2.74 Economic growth* 8 8.50 .93 10 6.80 2.66 11 8.55 2.16 36 9.86 .49 81 8.73 1.66 25 9.92 .40 11 9.45 1.21 22 7.82 2.40 Energy* 8 9.50 1.41 13 6.85 3.48 12 4.92 4.12 35 9.20 1.76 87 8.07 2.01 25 10.00 0.00 10 9.80 .42 22 7.14 3.14 Public sector governance/ reform* 8 8.25 1.91 9 6.67 3.77 12 6.17 1.40 26 7.04 3.27 65 8.29 2.63 24 9.71 .46 8 10.00 0.00 19 7.63 2.65 Job creation/employment 8 7.00 1.85 10 8.40 2.12 12 8.92 1.24 38 8.55 1.74 81 8.83 1.88 25 9.40 1.22 10 8.30 2.31 22 8.23 2.00 Financial markets* 8 7.63 1.51 10 7.30 2.87 11 6.64 1.91 31 8.39 1.50 72 7.72 2.50 25 9.32 1.38 8 7.38 2.33 18 7.67 1.81 Equality of opportunity* 8 7.00 1.85 8 7.63 1.41 11 8.64 1.69 23 7.61 2.37 81 8.49 1.92 25 9.08 1.38 8 7.13 2.42 20 8.95 1.32 Health* 8 6.25 2.31 8 5.75 2.66 12 4.50 2.81 34 8.94 2.31 87 8.33 2.25 25 9.68 .69 10 8.50 2.42 22 8.91 1.23 Rural development* 8 9.00 .93 10 5.70 3.16 11 8.18 2.40 32 8.66 1.93 86 8.72 1.55 25 9.76 .44 10 9.80 .42 22 8.86 .94 Global/regional integration* 8 8.88 1.25 6 7.17 3.60 11 3.82 2.44 14 6.43 2.82 70 6.87 2.43 23 9.43 .73 5 9.80 .45 18 8.33 1.03 Food security* 8 9.38 1.41 8 7.38 2.67 12 6.42 1.73 25 7.08 2.50 82 7.80 1.83 23 9.17 1.30 5 6.20 1.64 18 8.78 1.06 Education* 8 9.63 .52 10 6.30 4.06 5 7.20 1.64 36 9.44 .65 86 8.62 2.39 25 10.00 0.00 10 10.00 0.00 24 9.13 1.03 Social protection* 8 5.50 2.78 10 7.00 2.00 12 4.67 2.93 19 8.84 1.57 79 8.43 1.97 25 9.40 1.22 7 10.00 0.00 20 9.10 1.12 Climate change* 8 8.75 1.16 9 5.44 4.03 6 5.50 2.88 27 8.22 2.74 67 6.90 2.88 24 9.33 1.74 8 4.63 2.50 16 6.13 3.67 Agricultural development* 8 4.75 3.24 7 7.00 3.61 11 8.45 2.38 37 9.22 1.29 85 8.60 2.01 25 9.60 .71 11 9.82 .40 22 8.91 1.23 Natural resource management* 8 3.25 4.17 10 6.50 3.31 12 5.33 .98 33 7.61 2.59 78 7.74 2.30 25 8.96 2.03 13 10.00 0.00 20 7.00 3.24 *Significantly different between stakeholder groups 60 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 2 5.50 .71 9 7.44 3.88 11 7.45 .93 19 5.32 2.91 51 6.39 2.71 9 2.89 2.85 5 2.60 2.19 13 5.31 3.47 Information and communications 8 4.38 .74 7 5.00 2.45 11 5.36 1.75 21 5.10 2.14 56 6.79 2.44 9 4.22 2.64 2 8.00 0.00 10 8.10 2.33 technology* Transport* 8 5.00 0.00 7 7.43 .53 5 7.20 1.10 21 5.95 2.73 54 6.91 2.76 5 4.40 3.13 7 3.00 2.77 13 6.00 3.19 Environmental sustainability* 7 6.71 .76 5 7.20 2.49 5 8.20 1.10 20 4.80 2.61 46 6.85 2.33 12 6.17 2.92 2 3.00 0.00 7 7.14 2.19 Regulatory framework* 8 5.88 .35 4 6.00 2.31 5 7.00 1.22 15 6.07 3.06 54 7.85 2.18 5 3.60 3.58 3 1.00 0.00 10 7.70 1.25 Poverty reduction 1 5.00 7 8.29 1.80 5 8.80 .84 29 6.86 2.70 57 6.67 2.87 16 6.00 3.06 2 8.00 0.00 16 5.56 3.56 Gender equity* 2 4.00 0.00 3 4.67 .58 4 7.00 1.15 21 5.24 2.05 46 7.35 2.51 9 4.56 2.60 2 9.00 0.00 13 5.62 3.18 Private sector development* 7 7.43 1.51 13 7.92 2.60 5 7.60 .55 23 5.52 2.61 59 7.42 2.00 9 5.33 1.12 2 8.00 0.00 13 6.46 3.50 Foreign direct investment* 1 3.00 6 5.17 1.47 4 6.50 .58 24 6.88 3.07 54 7.20 2.37 12 8.33 2.46 5 4.60 2.19 11 7.45 2.66 Water and sanitation 7 7.00 .58 6 8.17 2.14 5 7.60 1.34 27 6.78 2.64 62 6.52 2.95 4 3.25 .50 7 5.00 4.08 13 6.46 3.41 Trade and exports* 7 8.57 1.13 5 4.00 3.46 4 5.25 .50 20 5.80 2.80 47 7.06 2.76 5 5.20 2.68 5 4.60 2.19 12 6.75 2.83 Economic growth 7 8.57 1.13 11 6.64 2.66 11 7.18 1.33 34 7.15 2.73 67 6.67 2.57 12 7.00 2.95 2 7.00 0.00 16 6.06 3.30 Energy 7 9.43 1.51 8 7.25 2.87 5 6.20 1.64 25 6.44 2.99 66 6.58 2.28 5 8.40 .89 2 8.00 0.00 14 7.43 3.03 Public sector governance/ reform* 8 2.00 1.93 8 5.13 3.18 11 4.45 1.75 19 5.00 2.71 48 6.15 1.79 12 7.92 2.91 5 1.00 0.00 7 7.29 1.11 Job creation/employment* 8 2.63 1.19 9 7.33 2.50 11 4.55 1.86 29 6.45 2.91 53 6.53 2.52 5 5.20 2.68 2 1.00 0.00 11 6.64 3.07 Financial markets* 7 1.43 1.13 5 6.20 3.49 4 7.00 1.15 24 5.67 3.60 38 7.34 1.49 9 8.56 1.74 2 1.00 0.00 9 7.89 1.27 Equality of opportunity* 8 8.63 2.56 5 3.40 .89 4 5.00 0.00 17 3.82 2.67 50 7.22 2.69 5 6.00 2.24 5 5.00 2.74 12 6.33 3.08 Health* 7 3.14 .38 8 8.13 2.59 5 6.40 2.07 28 6.54 3.12 59 6.76 2.72 5 4.80 1.79 5 5.80 1.10 14 7.29 2.92 Rural development* 7 3.29 .76 8 7.13 2.42 5 6.80 2.05 21 5.33 2.73 58 6.74 2.60 5 5.80 1.79 2 9.00 0.00 9 7.56 1.81 Global/regional integration* 7 3.29 .76 8 4.88 2.03 5 5.20 .84 13 5.92 2.72 36 6.61 2.07 5 6.00 2.24 5 6.20 1.64 7 7.43 1.51 Food security* 7 4.86 .38 8 5.50 2.93 5 6.20 2.05 19 4.79 2.70 47 6.60 2.37 10 7.90 1.66 5 5.80 1.10 10 8.20 1.55 Education* 7 7.43 1.13 10 7.00 3.23 11 6.73 1.35 23 4.70 2.64 59 7.14 2.42 5 5.20 2.68 5 5.00 2.74 14 7.57 3.01 Social protection 7 5.86 .38 7 7.43 1.81 5 7.00 1.87 16 4.81 2.32 51 6.14 2.97 9 5.33 1.41 5 3.40 3.29 12 6.83 2.89 Climate change* 7 6.71 .76 5 7.60 1.34 4 6.50 .58 13 3.77 1.74 36 6.75 2.33 11 8.64 .50 3 5.00 0.00 10 7.70 .48 Agricultural development 7 6.00 0.00 10 5.40 2.95 11 6.73 .47 28 5.71 2.52 59 6.86 2.45 9 5.33 3.16 2 9.00 0.00 14 7.43 2.90 Natural resource management* 7 5.14 .38 8 5.38 2.56 5 6.60 2.51 12 3.67 1.72 42 7.50 2.20 5 7.60 .89 5 3.40 3.29 12 8.08 1.00 *Significantly different between stakeholder groups 61 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 8 8.50 1.51 13 8.54 2.07 12 6.83 1.03 21 7.33 2.89 63 7.19 2.31 17 6.59 1.28 7 3.57 1.72 18 6.44 2.66 development results in Tajikistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 8 6.38 1.19 8 8.38 2.26 11 5.18 .98 39 7.38 2.29 64 7.45 2.14 18 7.11 2.63 7 3.43 1.81 18 5.28 .89 Tajikistan* The World Bank Group meets Tajikistan’s needs for knowledge 2 5.00 0.00 3 3.00 1.73 11 5.64 .81 27 6.52 2.44 74 6.58 2.70 15 7.40 1.55 7 6.00 3.42 12 5.33 1.83 services (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge How frequently do you consult World Bank Group knowledge work and activities in the work you do?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Weekly 0.0% 0.0% 0.0% 0.0% 4.4% 0.0% 0.0% 0.0% Monthly 0.0% 31.3% 63.6% 0.0% 6.6% 0.0% 30.0% 0.0% A few times a year 12.5% 0.0% 18.2% 6.7% 22.0% 50.0% 20.0% 17.4% Rarely 87.5% 31.3% 9.1% 64.4% 22.0% 30.8% 0.0% 26.1% Never 0.0% 37.5% 9.1% 28.9% 45.1% 19.2% 50.0% 56.5% *Significantly different between stakeholder groups 62 The World Bank Group Tajikistan Country Opinion Survey 2014 D. The World Bank Group’s Knowledge (continued) In Tajikistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 6.50 .93 5 8.60 1.95 12 6.67 1.67 23 6.09 3.52 67 6.67 2.23 17 5.88 .33 7 4.57 2.44 11 5.64 2.73 Include appropriate level of stakeholder involvement during 8 5.88 .35 5 4.00 1.00 11 5.18 1.40 16 7.81 2.10 60 6.22 2.39 17 6.35 .79 7 4.29 2.87 11 6.45 2.34 preparation* Are relevant to Tajikistan’s 8 7.38 1.19 10 7.70 2.67 12 6.42 1.24 22 8.36 1.56 70 6.67 2.54 20 8.75 1.48 7 5.29 2.93 13 6.77 2.62 development priorities* Lead to practical solutions* 8 7.75 2.31 7 7.29 3.45 11 4.55 .93 21 6.57 3.16 67 6.70 2.05 15 7.07 2.15 7 4.14 2.19 9 5.78 2.54 Are accessible* 8 9.00 1.85 5 6.20 1.64 11 6.55 .93 14 6.36 1.22 58 7.29 2.35 17 5.76 2.17 7 4.29 2.87 10 6.10 2.60 Are source of relevant information 8 8.25 1.75 7 5.71 3.04 10 6.40 1.51 18 5.50 3.01 58 6.17 2.36 20 6.90 2.95 7 4.86 2.67 10 5.70 2.58 on global good practices Enhance your knowledge and/or 8 6.63 .74 7 7.00 2.45 11 6.64 1.29 15 4.80 2.48 65 6.98 2.01 20 6.95 1.96 7 4.43 2.51 10 6.10 2.60 skills* Are adequately disseminated 8 5.13 .35 5 6.20 3.49 5 7.40 1.52 15 4.60 2.41 61 6.20 2.60 20 6.85 2.58 7 6.00 3.42 10 6.50 2.72 Are translated enough into local 8 6.88 2.47 7 5.71 3.30 11 6.82 1.60 14 4.57 2.24 60 6.63 3.09 17 4.82 2.19 7 4.86 3.76 10 6.40 2.46 language Are adaptable to Tajikistan’s specific development challenges 8 8.13 1.64 4 6.00 2.31 5 7.60 2.51 9 5.44 1.74 59 6.54 2.62 17 5.76 2.08 7 4.57 2.44 10 6.40 2.80 and country circumstances *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Minis terial Dep/ Multilateral Financial Sector/ Res earch ins titute/ Im plem entation Agency Local governm ent Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 9 7.11 1.27 14 8.93 2.13 12 6.75 1.66 39 8.33 2.72 81 8.16 2.30 25 8.36 2.00 13 9.08 1.26 20 8.65 1.42 work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank 9 8.67 1.12 11 8.00 1.95 12 7.25 1.54 26 5.46 2.60 67 7.18 2.71 18 6.78 2.21 7 6.00 3.42 12 6.25 2.77 Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 63 The World Bank Group Tajikistan Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 8 7.38 1.19 6 6.83 2.71 11 6.91 1.04 27 5.70 2.83 50 6.52 2.51 17 5.35 2.60 5 4.80 1.10 16 6.06 2.14 funds promptly The World Bank Group effectively monitors and evaluates the projects 8 7.38 1.19 6 6.50 3.02 11 6.82 .87 24 6.00 2.30 71 6.18 2.68 13 8.08 1.04 7 4.86 2.67 15 6.13 2.13 and programs it supports The World Bank Group’s approvals and reviews are done in a timely 8 7.88 2.10 6 8.33 1.86 11 7.18 .87 26 6.04 2.76 57 6.35 2.42 15 5.93 2.46 4 3.50 2.89 12 6.75 1.42 fashion* The World Bank Group’s “Safeguard Policy� requirements 8 6.63 .74 6 8.33 1.86 5 6.20 .45 19 6.68 2.94 41 6.61 2.04 11 7.91 1.51 2 7.00 0.00 12 6.50 1.45 are reasonable The World Bank Group’s conditions 1 7.00 6 7.33 3.20 5 7.40 1.52 31 8.94 1.09 50 6.06 2.23 11 8.27 1.01 5 5.40 3.29 12 6.83 .58 on its lending are reasonable* The World Bank Group takes 8 5.13 1.81 6 7.67 2.25 4 6.00 0.00 23 5.35 2.44 63 6.06 2.75 17 5.53 2.65 6 5.67 2.34 16 6.63 2.99 decisions quickly in Tajikistan Working with the World Bank Group increases Tajikistan’s institutional 7 8.43 1.51 6 7.17 2.93 11 7.91 1.70 20 6.65 1.50 57 6.49 2.61 17 6.41 3.02 5 5.60 2.19 14 6.36 1.91 capacity The World Bank Group ensures consistency and continuity through 2 8.50 .71 6 8.50 1.97 5 8.00 1.00 16 6.06 1.53 49 7.43 2.24 10 7.50 2.72 2 7.00 0.00 14 6.57 2.06 staff changes Where country systems are adequate, the World Bank Group 2 7.50 2.12 5 7.60 3.05 5 8.40 .55 16 7.19 .54 47 7.09 2.53 12 7.17 2.44 2 8.00 0.00 12 6.92 .79 makes appropriate use of them The World Bank Group provides 8 9.00 1.93 6 8.50 1.97 11 8.27 .90 23 7.61 1.41 65 7.51 2.56 11 8.55 2.02 5 6.00 2.74 14 6.71 2.73 effective implementation support *Significantly different between stakeholder groups 64 The World Bank Group Tajikistan Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Tajikistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Provide more adequate data/knowledge/statistics/figures on Tajikistan’s 66.7% 37.5% 50.0% 8.5% 30.9% 37.5% 0.0% 25.9% economy* Collaborate more effectively with Government clients* 11.1% 31.3% 8.3% 6.4% 24.7% 0.0% 30.0% 7.4% Offer more innovative financial products* 0.0% 18.8% 16.7% 40.4% 8.2% 0.0% 0.0% 29.6% Reach out more to groups outside of Government* 0.0% 12.5% 75.0% 25.5% 47.4% 54.2% 80.0% 40.7% Improve the quality of its experts as related to Tajikistan’s specific 22.2% 0.0% 8.3% 23.4% 15.5% 62.5% 10.0% 11.1% challenges* Offer more innovative knowledge services* 11.1% 37.5% 25.0% 10.6% 8.2% 16.7% 10.0% 29.6% Ensure greater selectivity in its work 0.0% 12.5% 0.0% 2.1% 9.3% 0.0% 0.0% 11.1% Increase the level of capacity development in the country* 0.0% 18.8% 0.0% 6.4% 24.7% 20.8% 30.0% 7.4% Reduce the complexity of obtaining World Bank Group financing* 0.0% 31.3% 0.0% 42.6% 13.4% 8.3% 40.0% 0.0% Work faster* 88.9% 0.0% 0.0% 12.8% 8.2% 0.0% 0.0% 18.5% Other 0.0% 0.0% 0.0% 0.0% 5.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Local newspapers* 77.8% 38.5% 25.0% 8.2% 40.2% 19.2% 46.2% 31.0% Local radio 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% Local television 11.1% 23.1% 0.0% 20.4% 8.2% 23.1% 0.0% 6.9% Satellite TV* 0.0% 30.8% 8.3% 22.4% 9.3% 7.7% 38.5% 34.5% Internet* 100.0% 76.9% 100.0% 100.0% 92.8% 92.3% 76.9% 65.5% Social media* 11.1% 15.4% 16.7% 22.4% 32.0% 53.8% 23.1% 10.3% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other World Bank Group’s website* 88.9% 53.8% 33.3% 41.3% 36.1% 23.1% 100.0% 34.5% Direct contact with World Bank Group* 11.1% 0.0% 50.0% 34.8% 24.7% 19.2% 0.0% 27.6% Email* 0.0% 53.8% 66.7% 6.5% 30.9% 50.0% 0.0% 27.6% World Bank Group’s seminars/workshops/conferences 11.1% 30.8% 16.7% 28.3% 34.0% 30.8% 50.0% 48.3% World Bank Group’s publications and other written materials* 11.1% 30.8% 16.7% 45.7% 20.6% 26.9% 30.0% 10.3% Social media* 11.1% 30.8% 16.7% 10.9% 41.2% 46.2% 0.0% 10.3% Other 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 The World Bank Group Tajikistan Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Multilateral Financial Sector/ Research institute/ Implementation Agency Local government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 9 6.56 1.33 7 8.86 1.95 12 7.42 1.44 19 3.47 2.82 72 6.13 3.07 17 4.00 3.00 7 5.29 2.93 17 5.88 3.55 years ago* I find the World Bank Group’s 8 8.38 1.19 2 3.50 .71 11 7.18 .75 23 5.91 2.83 57 6.70 2.43 8 6.25 2.76 5 5.80 1.10 19 5.89 3.11 websites easy to navigate I find the information on the World 8 6.50 1.07 2 7.00 0.00 11 7.45 .69 22 6.09 2.52 52 7.71 1.92 8 5.13 4.36 5 7.80 1.10 18 6.61 2.62 Bank Group’s websites useful* The World Bank Group’s social media channels are valuable 3 6.00 1.00 9 8.33 2.35 11 6.00 2.57 17 5.76 3.19 64 6.77 2.87 21 7.48 3.34 2 7.00 0.00 17 7.59 2.12 sources of information about the institution When I need information from the World Bank Group I know how to 7 8.43 1.40 7 9.14 1.46 10 8.10 .74 27 6.67 2.84 73 7.60 2.22 18 7.17 3.01 5 7.00 2.74 22 6.73 2.66 find it The World Bank Group is responsive to my information 4 5.00 3.37 8 8.50 2.78 12 7.58 1.31 17 7.24 2.19 66 5.95 2.74 18 6.72 3.01 5 6.60 2.19 11 9.09 .83 requests and inquiries* The World Bank Group provides sufficient public information in 6 3.50 1.76 9 7.56 3.09 6 8.33 .82 20 4.75 3.24 60 6.50 2.65 14 7.07 2.06 3 4.00 0.00 11 7.09 3.53 Tajik* The World Bank Group provides sufficient public information in 7 3.14 2.27 9 8.44 1.88 6 8.33 .82 22 7.77 2.84 67 7.96 2.11 18 9.61 .50 5 9.40 .55 18 7.50 3.07 Russian* *Significantly different between stakeholder groups 66 The World Bank Group Tajikistan Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Yes 33.3% 31.3% 58.3% 31.9% 19.8% 23.1% 23.1% 27.6% No 66.7% 68.8% 41.7% 68.1% 80.2% 76.9% 76.9% 72.4% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Tajikistan? (Select all that apply) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other The World Bank (IBRD/IDA)* 22.2% 31.3% 75.0% 11.6% 19.1% 38.5% 23.1% 17.2% The International Finance Corporation (IFC)* 11.1% 12.5% 50.0% 39.5% 13.8% 23.1% 23.1% 27.6% None* 66.7% 62.5% 25.0% 55.8% 74.5% 61.5% 76.9% 65.5% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Tajikistan? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ (Responses combined) Implementation Agency Gov. Agency Private Bank CSO Media Think tank Other Observer* 77.8% 61.5% 0.0% 31.8% 48.8% 33.3% 0.0% 25.0% Use World Bank Group reports/data* 11.1% 0.0% 8.3% 9.1% 17.9% 87.5% 33.3% 25.0% Engage in World Bank Group related/sponsored events/activities* 22.2% 38.5% 58.3% 20.5% 51.2% 16.7% 16.7% 15.0% Collaborate as part of my professional duties* 11.1% 23.1% 16.7% 43.2% 11.9% 37.5% 50.0% 45.0% Use World Bank Group website for information, data, research, etc.* 22.2% 38.5% 75.0% 22.7% 23.8% 4.2% 50.0% 45.0% *Significantly different between stakeholder groups 67 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Tajikistan In general, would you say that Tajikistan is headed in...?* Percentage of Respondents Dushanbe Other The right direction 56.5% 36.8% The wrong direction 16.7% 21.1% Not sure 26.9% 42.1% *Significantly different between geographic locations Listed below are a number of development priorities in Tajikistan. Please identify which of the following you consider the most important development priorities in Tajikistan? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Dushanbe Other Quality public services 37.3% 42.2% Public sector governance/reform* 35.6% 21.1% Regional integration in Central Asia 15.3% 14.8% Private sector development 16.1% 20.3% Anti-corruption 32.2% 38.3% Job creation/employment 22.9% 29.7% Rural development* 16.9% 2.3% Equality of opportunity 16.1% 11.7% Poverty reduction 17.8% 21.1% Energy sector development 27.1% 17.2% Food security 5.1% 10.9% Climate change 5.1% 3.9% Economic growth* 35.6% 20.3% *Significantly different between geographic locations Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tajikistan? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Dushanbe Other Equality of opportunity* 33.9% 12.1% Economic growth 39.8% 34.3% Climate change* 5.9% 0.0% Regional integration in Central Asia* 0.8% 7.1% Rural development 24.6% 31.4% Quality public services 16.9% 18.6% Anti-corruption 47.5% 51.4% Private sector development 27.1% 29.3% Energy sector development 11.0% 7.9% Public sector governance/reform* 29.7% 18.6% Job creation/employment* 40.7% 54.3% Food security 8.5% 6.4% *Significantly different between geographic locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this could be achieved in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Better employment opportunities for young people* 15.0% 41.4% Greater voice and participation for citizens to help 18.6% 12.5% ensure greater accountability Better entrepreneurial opportunities* 23.0% 39.8% Better opportunity for the poor who live in rural areas* 14.2% 6.3% Better opportunity for the poor who live in urban areas 0.9% 3.9% Consistent economic growth* 42.5% 17.2% More reliable social safety net 19.5% 6.3% Education and training that better ensure job 36.3% 40.6% opportunity Better quality public services 19.5% 20.3% Other* 7.1% 0.8% *Significantly different between geographic locations 68 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD How familiar are you with the work of the 113 5.06 1.99 140 4.48 3.14 World Bank Group in Tajikistan? (1-Not familiar at all, 10-Extremely familiar) Which bes t repres ents your geographic location? Dus hanbe Other N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 91 5.84 2.07 79 7.39 2.73 Tajikis tan* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 77 7.00 2.13 64 8.41 2.24 Tajikistan solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations When thinking about how the World Bank Group can have the most impact on development results in Tajikistan, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Tajikistan? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Dushanbe Other Quality public services 32.2% 39.3% Public sector governance/reform* 8.5% 25.7% Regional integration in Central Asia 14.4% 19.3% Private sector development 25.4% 20.0% Anti-corruption 36.4% 34.3% Job creation/employment* 21.2% 39.3% Rural development* 27.1% 15.7% Equality of opportunity 16.9% 17.9% Poverty reduction* 32.2% 16.4% Energy sector development* 29.7% 8.6% Food security* 0.0% 10.0% Climate change* 5.1% 0.0% Economic growth 37.3% 27.9% *Significantly different between geographic locations When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tajikistan? Greatest Value Percentage of Respondents Dushanbe Other Bringing institutions and/or people together* 5.7% 28.0% Data 4.8% 3.0% Policy advice, studies, analyses 9.5% 6.0% Financial resources 54.3% 41.0% Capacity development 11.4% 10.0% Technical assistance 10.5% 7.0% Mobilizing third party financial resources* 3.8% 0.0% Donor coordination* 0.0% 5.0% Other 0.0% 0.0% *Significantly different between geographic locations 69 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) nd 2 Greatest Value Percentage of Respondents Dushanbe Other Bringing institutions and/or people together 2.9% 3.9% Data* 11.5% 2.6% Policy advice, studies, analyses 4.8% 2.6% Financial resources* 19.2% 35.1% Capacity development* 7.7% 24.7% Technical assistance* 31.7% 7.8% Mobilizing third party financial resources 10.6% 5.2% Donor coordination 11.5% 18.2% Other 0.0% 0.0% *Significantly different between geographic locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Staff too inaccessible* 5.2% 16.9% Not adequately sensitive to political/social realities in 13.9% 5.6% Tajikistan* Not enough public disclosure of its work 17.4% 25.8% Not aligned with country priorities 7.0% 4.8% The credibility of its knowledge/data 5.2% 10.5% Not willing to honestly criticize policies and reform 31.3% 9.7% efforts in the country* Too influenced by developed countries* 4.3% 12.1% World Bank Group’s processes too slow 13.9% 10.5% Too bureaucratic in its operational policies and 14.8% 4.8% procedures* Not aligned with other donors’ work 0.0% 2.4% Not collaborating enough with non-state actors 24.3% 20.2% Not client focused 7.0% 11.3% Other 2.6% 3.2% Don’t know 26.1% 30.6% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Capacity development* 43.1% 21.5% Budget support to the Government 19.8% 21.5% Knowledge products/services* 3.4% 11.1% Investment lending 62.9% 57.8% Technical assistance 39.7% 43.0% Other 0.0% 3.0% Don’t know 3.4% 8.9% *Significantly different between geographic locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Academia/think tanks/research institutes* 30.2% 13.5% Donor community 14.7% 23.3% Media* 26.7% 14.3% NGOs* 31.0% 52.6% Local Government 17.2% 20.3% Private sector* 37.1% 24.8% Parliament 9.5% 5.3% Beneficiaries 12.1% 10.5% Other 9.5% 4.5% Don’t know* 0.0% 7.5% *Significantly different between geographic locations 70 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD Overall the World Bank Group currently plays a 103 6.45 2.07 88 6.45 2.45 relevant role in development in Tajikistan The World Bank Group’s work is aligned with what I consider the development priorities for 99 6.15 2.06 80 6.76 2.31 Tajikistan The World Bank Group supports programs 98 6.41 2.42 81 6.75 2.42 and strategies that are realistic for Tajikistan The World Bank Group treats clients and 93 7.03 2.59 84 7.07 2.41 stakeholders in Tajikistan with respect To what extent is the World Bank Group an effective development partner in Tajikistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD Responsiveness* 83 5.23 2.20 62 6.45 2.20 Flexibility (in terms of the World Bank Group’s 88 5.36 2.17 68 6.24 2.11 products and services)* Flexibility (in terms of changing country 89 5.75 2.07 69 6.70 2.20 circumstances)* Being inclusive* 70 5.93 1.72 63 6.87 2.20 Openness* 86 6.00 2.07 69 7.32 2.20 Staff accessibility 77 5.91 2.51 66 6.58 1.91 Straightforwardness and honesty* 80 5.39 2.46 61 6.82 2.31 Ease of access to the people at the World Bank Group who are making decisions 77 5.68 2.68 68 6.66 2.10 important to my work* Collaboration with groups outside of the 85 5.38 2.64 71 7.56 1.90 Government* Collaboration with the Government* 65 6.11 2.16 64 7.38 2.04 Collaboration with other donors 63 7.22 2.01 52 7.21 2.15 The speed in which it gets things 79 5.70 2.31 60 7.37 1.90 accomplished on the ground* Being a long-term partner* 69 7.09 1.63 59 7.95 1.98 *Significantly different between geographic locations 71 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Tajikistan? (1-Not important at all, 10-Very important) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD Anti corruption* 111 9.14 1.74 103 8.44 2.42 Information and communications technology 96 8.00 2.59 95 7.96 2.14 Transport 87 8.01 2.14 97 7.94 2.01 Environmental sustainability 78 6.94 2.84 91 7.11 2.61 Regulatory framework 70 7.21 2.51 80 7.10 2.14 Poverty reduction 113 8.92 1.98 100 9.01 1.49 Gender equity 86 7.59 2.70 90 8.21 1.97 Private sector development 94 8.79 1.95 99 8.81 1.62 Foreign direct investment 101 8.44 2.33 85 8.60 1.58 Water and sanitation* 97 7.73 2.57 96 8.44 1.93 Trade and exports 82 7.63 2.45 96 7.93 2.19 Economic growth 113 9.11 1.70 97 8.81 1.67 Energy 105 8.26 2.77 103 8.32 2.24 Public sector governance/ reform 89 7.91 2.86 86 8.33 2.37 Job creation/employment* 113 8.42 2.02 99 9.08 1.45 Financial markets 100 7.88 2.38 90 8.18 1.91 Equality of opportunity* 92 8.12 2.16 90 8.67 1.41 Health* 102 7.91 2.89 101 8.60 1.84 Rural development 103 8.88 1.85 96 8.57 1.67 Global/regional integration 77 7.21 2.87 74 7.77 1.81 Food security 91 7.76 2.12 86 7.95 1.86 Education 97 9.10 2.05 102 8.77 2.03 Social protection 89 8.16 2.56 87 8.33 1.90 Climate change* 79 7.99 2.70 81 6.84 3.03 Agricultural development 107 8.76 2.24 95 8.64 1.82 Natural resource management 100 7.18 3.06 94 7.95 2.29 *Significantly different between geographic locations 72 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD Anti corruption* 55 4.13 2.38 63 7.27 2.75 Information and communications technology* 61 4.59 2.12 62 7.47 1.95 Transport* 60 5.02 2.59 59 7.08 2.60 Environmental sustainability* 47 5.38 2.64 56 7.27 2.01 Regulatory framework* 52 5.60 2.66 54 8.13 1.72 Poverty reduction* 75 5.79 2.82 60 7.73 2.45 Gender equity* 54 5.20 2.30 48 7.50 2.32 Private sector development* 66 6.24 2.47 66 7.50 2.02 Foreign direct investment* 67 6.48 2.68 56 7.73 2.18 Water and sanitation* 66 5.27 2.90 62 7.48 2.47 Trade and exports* 53 5.60 2.60 48 7.13 2.73 Economic growth* 89 6.04 2.86 75 7.39 2.21 Energy* 69 6.14 2.65 66 7.35 2.15 Public sector governance/ reform* 66 4.17 2.59 60 6.83 2.08 Job creation/employment* 73 4.62 2.63 60 7.32 2.25 Financial markets* 58 5.84 3.31 47 7.47 1.76 Equality of opportunity* 56 4.89 2.98 49 7.82 2.09 Health* 69 5.29 2.66 65 7.86 2.14 Rural development* 53 4.91 2.41 58 7.52 2.02 Global/regional integration* 37 4.81 1.79 49 6.90 2.06 Food security* 58 5.62 2.27 56 6.86 2.19 Education* 67 5.33 2.30 73 7.73 2.27 Social protection* 55 4.75 2.39 56 7.04 2.43 Climate change* 50 6.32 2.06 46 7.17 2.13 Agricultural development* 70 5.73 2.58 68 7.12 2.17 Natural resource management* 41 5.39 2.41 55 7.25 2.28 *Significantly different between geographic locations Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 77 6.25 2.31 85 7.68 2.09 Tajikistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD The World Bank Group’s financial instruments 95 6.71 2.20 79 6.92 2.30 meet the needs of Tajikistan The World Bank Group meets Tajikistan’s needs for knowledge services 85 6.07 2.30 71 6.83 2.56 (1-Strongly disagree, 10-Strongly agree) 73 The World Bank Group Tajikistan Country Opinion Survey 2014 D. The World Bank Group’s Knowledge How frequently do you consult World Bank Group knowledge work and activities in the work you do?* Percentage of Respondents Dushanbe Other Weekly 0.0% 3.2% Monthly 12.7% 5.6% A few times a year 29.1% 15.2% Rarely 40.0% 25.6% Never 18.2% 50.4% *Significantly different between geographic locations In Tajikistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Dushanbe Other N Mean SD N Mean SD Are timely* 87 5.91 2.19 66 6.77 2.33 Include appropriate level of stakeholder 77 5.87 2.29 64 6.70 1.98 involvement during preparation* Are relevant to Tajikistan’s development 90 7.19 2.28 77 7.23 2.38 priorities Lead to practical solutions* 85 6.05 2.59 63 7.10 2.00 Are accessible 78 6.50 2.34 55 7.16 2.18 Are source of relevant information on global 84 6.06 2.65 60 6.75 2.43 good practices Enhance your knowledge and/or skills 82 6.28 1.92 66 6.94 2.34 Are adequately disseminated* 72 5.60 2.58 65 6.83 2.39 Are translated enough into local language* 71 4.75 2.58 67 7.06 2.48 Are adaptable to Tajikistan’s specific development challenges and country 63 5.83 2.20 59 7.25 2.19 circumstances* *Significantly different between geographic locations Which bes t repres ents your geographic location? Dus hanbe Other N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 106 7.43 2.45 114 9.13 1.49 work and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 87 6.33 2.37 81 7.89 2.29 work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations 74 The World Bank Group Tajikistan Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Dus hanbe Other N Mean SD N Mean SD The World Bank Group dis burs es funds 74 5.38 2.15 73 6.82 2.43 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s it 79 6.04 2.52 78 6.96 2.23 s upports * The World Bank Group’s approvals and 74 6.26 2.57 68 6.82 2.29 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 54 7.11 2.20 56 6.98 2.04 requirem ents are reas onable The World Bank Group’s conditions on its 62 7.56 2.11 64 6.88 2.19 lending are reas onable The World Bank Group takes decis ions 76 4.76 2.27 72 6.97 2.43 quickly in Tajikis tan* Working with the World Bank Group increas es 76 6.58 2.21 66 7.42 2.25 Tajikis tan’s ins titutional capacity* The World Bank Group ens ures cons is tency 49 7.18 2.04 58 7.38 2.25 and continuity through s taff changes Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e of 47 6.70 1.83 61 7.34 2.21 them The World Bank Group provides effective 78 7.41 2.32 70 8.10 2.21 im plem entation s upport *Significantly different between geographic locations F. The Future Role of the World Bank Group in Tajikistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Provide more adequate data/knowledge/statistics/figures on Tajikistan’s 23.9% 29.5% economy Collaborate more effectively with Government clients* 1.8% 25.8% Offer more innovative financial products 21.1% 12.9% Reach out more to groups outside of Government 44.0% 39.4% Improve the quality of its experts as related to 33.0% 12.1% Tajikistan’s specific challenges* Offer more innovative knowledge services 13.8% 15.2% Ensure greater selectivity in its work 8.3% 4.5% Increase the level of capacity development in the 14.7% 17.4% country Reduce the complexity of obtaining World Bank Group 22.0% 15.2% financing Work faster 12.8% 12.1% Other* 0.0% 3.8% *Significantly different between geographic locations G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Local newspapers 33.3% 33.6% Local radio 0.0% 0.7% Local television 10.3% 12.9% Satellite TV 17.9% 16.4% Internet 93.2% 87.9% Social media 26.5% 25.0% Other 1.7% 0.7% 75 The World Bank Group Tajikistan Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other World Bank Group’s website 38.8% 41.8% Direct contact with World Bank Group 25.9% 22.4% Email 28.4% 34.3% World Bank Group’s seminars/workshops/conferences 27.6% 36.6% World Bank Group’s publications and other written 40.5% 15.7% materials* Social media 23.3% 27.6% Other 1.7% 0.0% *Significantly different between geographic locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Dus hanbe Other N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore 83 5.29 2.83 83 6.73 3.24 often than I did a few years ago* I find the World Bank Group’s webs ites eas y 74 6.07 2.42 56 6.98 2.56 to navigate* I find the inform ation on the World Bank 74 6.46 2.31 52 7.73 2.11 Group’s webs ites us eful* The World Bank Group’s s ocial m edia channels are valuable s ources of inform ation 66 5.80 3.22 77 7.82 2.06 about the ins titution* When I need inform ation from the World Bank 95 7.02 2.51 78 8.01 2.17 Group I know how to find it* The World Bank Group is res pons ive to m y 74 6.43 2.51 64 7.22 2.66 inform ation reques ts and inquiries The World Bank Group provides s ufficient 68 5.49 2.64 64 7.02 2.76 public inform ation in Tajik* The World Bank Group provides s ufficient 79 7.28 2.69 75 8.48 1.95 public inform ation in Rus s ian* *Significantly different between geographic locations H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Percentage of Respondents Dushanbe Other Yes 41.7% 19.1% No 58.3% 80.9% *Significantly different between geographic locations Which of the following agencies of the World Bank Group do you work with in Tajikistan? (Select all that apply) Percentage of Respondents (Responses Combined) Dushanbe Other The World Bank (IBRD/IDA)* 35.1% 19.4% The International Finance Corporation (IFC)* 50.5% 4.3% None* 42.3% 79.1% *Significantly different between geographic locations Which of the following describes most of your exposure to the World Bank Group in Tajikistan? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Dushanbe Other Observer 31.0% 42.5% Use World Bank Group reports/data 29.2% 22.6% Engage in World Bank Group related/sponsored 30.1% 39.6% events/activities Collaborate as part of my professional duties* 40.7% 16.0% Use World Bank Group website for information, data, 23.0% 31.1% research, etc. *Significantly different between geographic locations 76 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Tajikistan In general, would you say that Tajikistan is headed in...?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 52.1% 43.6% The wrong direction 8.5% 23.8% Not sure 39.4% 32.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Listed below are a number of development priorities in Tajikistan. Please identify which of the following you consider the most important development priorities in Tajikistan? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Quality public services 38.0% 39.8% Public sector governance/reform 32.4% 27.3% Regional integration in Central Asia 15.5% 14.8% Private sector development 16.9% 19.3% Anti-corruption 38.0% 33.5% Job creation/employment 19.7% 29.5% Rural development* 19.7% 4.5% Equality of opportunity 18.3% 12.5% Poverty reduction 12.7% 22.7% Energy sector development* 35.2% 17.6% Food security 11.3% 8.0% Climate change 2.8% 5.1% Economic growth 31.0% 25.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tajikistan? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Equality of opportunity* 34.2% 17.5% Economic growth 31.6% 41.5% Climate change* 7.9% 0.5% Regional integration in Central Asia 2.6% 4.9% Rural development 34.2% 27.9% Quality public services* 36.8% 7.7% Anti-corruption 47.4% 49.2% Private sector development 34.2% 26.8% Energy sector development* 1.3% 11.5% Public sector governance/reform 23.7% 24.6% Job creation/employment 42.1% 49.2% Food security 3.9% 8.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Better employment opportunities for young people 25.0% 30.9% Greater voice and participation for citizens to help 36.8% 4.2% ensure greater accountability* Better entrepreneurial opportunities 30.3% 32.7% Better opportunity for the poor who live in rural areas 5.3% 12.7% Better opportunity for the poor who live in urban areas 1.3% 3.0% Consistent economic growth 32.9% 26.1% More reliable social safety net 11.8% 12.7% Education and training that better ensure job 35.5% 40.6% opportunity Better quality public services 15.8% 22.4% Other 5.3% 3.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 77 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in 74 6.81 2.03 181 3.94 2.47 Tajikis tan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank 69 7.20 2.40 100 6.20 2.44 Group’s effectivenes s in Tajikis tan.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Tajikis tan s olve 61 8.13 1.90 81 7.41 2.39 its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Tajikistan, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Tajikistan? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Quality public services 35.5% 35.0% Public sector governance/reform 18.4% 18.0% Regional integration in Central Asia 10.5% 20.2% Private sector development 21.1% 21.9% Anti-corruption 47.4% 31.7% Job creation/employment 27.6% 31.7% Rural development* 28.9% 17.5% Equality of opportunity 23.7% 15.3% Poverty reduction 18.4% 27.3% Energy sector development 21.1% 15.3% Food security 6.6% 4.9% Climate change 0.0% 3.3% Economic growth 30.3% 32.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tajikistan? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Bringing institutions and/or people together 14.5% 16.3% Data 7.2% 2.2% Policy advice, studies, analyses* 1.4% 10.4% Financial resources 58.0% 44.4% Capacity development* 2.9% 14.8% Technical assistance 5.8% 10.4% Mobilizing third party financial resources* 5.8% 0.0% Donor coordination 4.3% 1.5% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 78 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) nd 2 Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Bringing institutions and/or people together 3.0% 1.7% Data* 15.2% 3.4% Policy advice, studies, analyses* 7.6% 1.7% Financial resources* 16.7% 31.0% Capacity development* 25.8% 9.5% Technical assistance 21.2% 20.7% Mobilizing third party financial resources 7.6% 8.6% Donor coordination* 3.0% 23.3% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Staff too inaccessible* 0.0% 15.4% Not adequately sensitive to political/social realities in 22.4% 4.6% Tajikistan* Not enough public disclosure of its work* 7.5% 26.3% Not aligned with country priorities* 14.9% 2.3% The credibility of its knowledge/data* 0.0% 10.9% Not willing to honestly criticize policies and reform 38.8% 12.6% efforts in the country* Too influenced by developed countries 9.0% 8.0% World Bank Group’s processes too slow 17.9% 9.7% Too bureaucratic in its operational policies and 13.4% 8.0% procedures Not aligned with other donors’ work 3.0% 0.6% Not collaborating enough with non-state actors* 40.3% 15.4% Not client focused 4.5% 10.9% Other* 10.4% 0.0% Don’t know* 9.0% 37.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Capacity development* 50.0% 23.9% Budget support to the Government* 2.7% 29.4% Knowledge products/services 9.5% 6.7% Investment lending 67.6% 56.7% Technical assistance 37.8% 40.6% Other* 5.4% 0.0% Don’t know 4.1% 7.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Academia/think tanks/research institutes* 34.2% 14.2% Donor community* 5.3% 26.7% Media* 2.6% 26.1% NGOs 48.7% 42.0% Local Government* 28.9% 13.6% Private sector 32.9% 29.5% Parliament 3.9% 8.5% Beneficiaries 6.6% 13.1% Other* 18.4% 2.3% Don’t know* 0.0% 5.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 79 The World Bank Group Tajikistan Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 71 7.04 2.20 121 6.12 2.24 development in Tajikistan* The World Bank Group’s work is aligned with what I consider the 68 6.74 2.28 114 6.06 2.23 development priorities for Tajikistan The World Bank Group supports programs and strategies that are 66 6.73 2.40 113 6.50 2.46 realistic for Tajikistan The World Bank Group treats clients and stakeholders in 61 7.51 2.45 119 6.64 2.61 Tajikistan with respect* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent is the World Bank Group an effective development partner in Tajikistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 60 5.40 2.57 86 5.95 1.99 Flexibility (in terms of the World Bank Group’s products and 65 5.69 2.36 94 5.86 2.08 services) Flexibility (in terms of changing 63 6.11 2.46 98 6.04 2.17 country circumstances) Being inclusive 50 6.48 2.11 87 6.11 2.15 Openness* 61 7.05 2.35 97 6.21 2.21 Staff accessibility 55 6.53 2.85 90 6.21 1.95 Straightforwardness and honesty 61 6.56 3.05 82 5.80 2.06 Ease of access to the people at the World Bank Group who are 53 6.21 2.63 94 6.07 2.43 making decisions important to my work Collaboration with groups 55 6.05 2.64 105 6.67 2.56 outside of the Government Collaboration with the 49 6.96 2.32 84 6.75 2.16 Government Collaboration with other donors 37 7.08 2.29 80 7.00 2.24 The speed in which it gets things 54 6.02 2.56 86 6.71 2.10 accomplished on the ground Being a long-term partner* 49 7.12 2.17 83 7.78 1.61 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 80 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Tajikistan? (Choose no more than THREE) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 68 8.72 2.13 148 8.82 2.13 Information and communications 57 8.18 2.42 134 7.86 2.35 technology Transport 52 7.77 2.05 135 8.07 2.08 Environmental sustainability 42 7.10 2.96 129 7.04 2.64 Regulatory framework 44 7.43 2.70 108 6.84 2.34 Poverty reduction 71 9.04 1.58 143 8.92 1.85 Gender equity* 64 7.42 2.99 112 8.21 1.94 Private sector development 71 8.72 1.70 127 8.83 1.85 Foreign direct investment 61 8.30 2.33 128 8.55 1.96 Water and sanitation* 71 7.24 2.71 124 8.53 1.89 Trade and exports 58 7.34 2.45 121 7.94 2.25 Economic growth 71 9.07 2.03 142 8.89 1.56 Energy* 64 7.47 3.08 146 8.60 2.17 Public sector governance/ reform 66 7.85 2.89 111 8.40 2.42 Job creation/employment 71 8.49 1.93 141 8.82 1.76 Financial markets* 66 8.53 1.79 123 7.74 2.31 Equality of opportunity* 61 8.87 1.88 120 8.06 1.89 Health* 62 7.68 3.14 144 8.51 2.01 Rural development* 64 9.16 1.47 138 8.53 1.86 Global/regional integration 50 7.44 3.12 105 7.34 2.26 Food security 64 7.72 2.06 115 8.10 1.74 Education 58 9.36 1.33 143 8.76 2.24 Social protection 59 8.46 2.65 119 8.17 2.02 Climate change 44 7.36 3.42 118 7.28 2.81 Agricultural development* 61 9.43 1.28 142 8.39 2.22 Natural resource management* 61 7.02 2.77 136 7.90 2.62 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 81 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 46 5.43 3.16 72 6.24 2.95 Information and communications 41 4.78 2.13 81 6.70 2.44 technology* Transport* 33 5.21 3.02 87 6.40 2.66 Environmental sustainability 23 5.70 2.74 79 6.73 2.25 Regulatory framework 35 6.43 2.88 75 7.23 2.37 Poverty reduction 48 6.48 2.77 89 6.79 2.85 Gender equity* 36 5.17 2.44 68 7.09 2.47 Private sector development* 46 6.17 2.47 89 7.30 2.17 Foreign direct investment* 39 5.87 2.71 83 7.54 2.24 Water and sanitation 41 6.20 3.49 90 6.48 2.62 Trade and exports* 30 5.37 3.29 73 6.82 2.44 Economic growth* 52 6.06 2.52 115 6.98 2.69 Energy* 46 6.17 2.49 91 7.07 2.44 Public sector governance/ reform 47 4.98 2.79 80 5.70 2.62 Job creation/employment* 46 4.98 2.46 89 6.44 2.92 Financial markets 27 6.26 2.49 76 6.83 2.83 Equality of opportunity* 30 5.17 2.67 74 6.84 2.86 Health 43 6.58 3.06 93 6.66 2.62 Rural development 33 6.52 3.08 80 6.26 2.40 Global/regional integration* 24 6.88 2.13 62 5.66 2.15 Food security 38 5.82 2.47 80 6.60 2.28 Education 47 7.02 2.71 93 6.55 2.41 Social protection 32 5.81 3.25 80 6.21 2.38 Climate change 27 7.41 2.08 67 6.63 1.91 Agricultural development 52 6.52 2.83 87 6.51 2.32 Natural resource management 24 6.08 3.19 73 6.88 2.11 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 82 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 60 6.70 2.37 106 7.25 2.27 achieve developm ent res ults in Tajikis tan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Tajikistan? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of 65 6.58 2.26 113 7.10 2.20 Tajikis tan The World Bank Group m eets Tajikis tan’s needs for knowledge 59 6.32 2.12 97 6.62 2.52 s ervices (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge How frequently do you consult World Bank Group knowledge work and activities in the work you do?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 6.1% 0.0% Monthly 12.1% 7.6% A few times a year 40.9% 14.5% Rarely 30.3% 32.0% Never 10.6% 45.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Tajikistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are tim ely* 53 5.89 2.18 101 6.73 2.23 Include appropriate level of s takeholder involvem ent during 47 6.09 1.89 95 6.33 2.32 preparation Are relevant to Tajikis tan’s 59 7.66 1.60 112 7.04 2.61 developm ent priorities Lead to practical s olutions * 52 5.96 2.51 99 6.90 2.34 Are acces s ible 51 6.57 2.17 86 7.02 2.38 Are s ource of relevant inform ation 53 6.21 2.56 89 6.31 2.58 on global good practices Enhance your knowledge and/or 55 6.33 2.16 97 6.80 2.16 s kills Are adequately dis s em inated 42 6.50 2.70 96 6.07 2.50 Are trans lated enough into local 49 5.22 2.52 92 6.35 2.89 language* Are adaptable to Tajikis tan’s s pecific developm ent challenges 36 6.64 1.87 90 6.29 2.61 and country circum s tances *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 83 The World Bank Group Tajikistan Country Opinion Survey 2014 D. The World Bank Group’s Knowledge (continued) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 69 7.94 2.48 155 8.52 2.00 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World 68 7.24 2.29 101 6.89 2.69 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses 59 5.31 2.48 85 6.74 2.12 funds promptly* The World Bank Group effectively monitors and evaluates the 64 6.38 2.52 97 6.62 2.43 projects and programs it supports The World Bank Group’s approvals and reviews are done 57 5.82 2.84 86 7.08 2.01 in a timely fashion* The World Bank Group’s “Safeguard Policy� requirements 40 7.03 2.62 71 7.04 1.78 are reasonable The World Bank Group’s conditions on its lending are 40 7.08 2.26 85 7.26 2.08 reasonable The World Bank Group takes 57 5.25 2.55 90 6.34 2.45 decisions quickly in Tajikistan* Working with the World Bank Group increases Tajikistan’s 55 6.71 2.25 91 6.95 2.48 institutional capacity The World Bank Group ensures consistency and continuity 41 7.41 2.30 69 7.41 2.10 through staff changes Where country systems are adequate, the World Bank Group 32 7.13 2.01 77 7.16 2.11 makes appropriate use of them The World Bank Group provides 59 7.75 2.22 90 7.79 2.35 effective implementation support *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 84 The World Bank Group Tajikistan Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Tajikistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Provide more adequate data/knowledge/statistics/figures on Tajikistan’s 13.0% 32.6% economy* Collaborate more effectively with Government clients 14.5% 16.6% Offer more innovative financial products* 26.1% 11.4% Reach out more to groups outside of Government 42.0% 41.1% Improve the quality of its experts as related to 31.9% 17.7% Tajikistan’s specific challenges* Offer more innovative knowledge services 18.8% 13.1% Ensure greater selectivity in its work* 0.0% 8.0% Increase the level of capacity development in the 14.5% 18.3% country Reduce the complexity of obtaining World Bank Group 24.6% 15.4% financing Work faster 8.7% 13.1% Other* 5.8% 0.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Local newspapers 34.2% 31.7% Local radio 0.0% 0.0% Local television 11.8% 13.1% Satellite TV* 27.6% 12.6% Internet* 97.4% 88.0% Social media* 10.5% 32.2% Other 1.3% 1.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No World Bank Group’s website* 26.3% 45.8% Direct contact with World Bank Group* 50.0% 14.1% Email* 48.7% 24.3% World Bank Group’s 18.4% 38.4% seminars/workshops/conferences* World Bank Group’s publications and other written 46.1% 18.1% materials* Social media 6.6% 36.2% Other* 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 85 The World Bank Group Tajikistan Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore often than I did a few 62 6.84 2.96 108 5.47 3.13 years ago* I find the World Bank Group’s 51 6.57 2.39 82 6.43 2.58 webs ites eas y to navigate I find the inform ation on the World 53 6.87 2.26 75 7.08 2.35 Bank Group’s webs ites us eful The World Bank Group’s s ocial m edia channels are valuable 45 6.27 3.41 100 7.17 2.51 s ources of inform ation about the ins titution When I need inform ation from the World Bank Group I know how to 69 7.94 2.17 107 7.16 2.50 find it* The World Bank Group is res pons ive to m y inform ation 55 7.53 2.44 87 6.25 2.71 reques ts and inquiries * The World Bank Group provides s ufficient public inform ation in 44 6.73 2.46 90 6.03 2.92 Tajik The World Bank Group provides s ufficient public inform ation in 56 8.21 1.82 101 7.86 2.54 Rus s ian *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you work with in Tajikistan? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No The World Bank (IBRD/IDA)* 77.1% 7.1% The International Finance Corporation (IFC)* 68.6% 7.1% None* 5.7% 85.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following describes most of your exposure to the World Bank Group in Tajikistan? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No Observer* 12.0% 51.0% Use World Bank Group reports/data 28.0% 26.9% Engage in World Bank Group related/sponsored 54.7% 24.8% events/activities* Collaborate as part of my professional duties* 45.3% 17.9% Use World Bank Group website for information, data, 37.3% 20.7% research, etc.* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 86 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year1 FY ’03 Response Number = 121  FY ’14 Response Number = 272 A. General Issues Facing Tajikistan In general would you say that Tajikistan is headed in…?* Percentage of Respondents FY 2014 FY 2003 The right direction 46.0% 94.3% The wrong direction 19.4% 3.8% Not sure 34.7% 1.9% *Significantly different between FY14 and FY03 country surveys B. Overall Attitudes toward the World Bank Group year FY 2014 FY 2003 N Mean SD N Mean SD How familiar are you with the work of the 263 4.66 2.72 120 7.08 2.29 World Bank Group in Tajikistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY03 country surveys year FY 2014 FY 2003 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 174 6.53 2.52 100 7.48 2.03 Tajikistan.* (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY03 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Tajikistan? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2003 N Mean SD N Mean SD Overall the World Bank Group currently plays a 194 6.44 2.26 120 7.48 2.35 relevant role in development in Tajikistan* The World Bank Group’s work is aligned with what I consider the development priorities for 184 6.35 2.29 112 7.25 2.35 Tajikistan* The World Bank Group treats clients and 182 6.97 2.59 108 7.74 2.25 stakeholders in Tajikistan with respect* *Significantly different between FY14 and FY03 country surveys To what extent is the World Bank Group an effective development partner in Tajikistan in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2014 FY 2003 N Mean SD N Mean SD Flexibility (in terms of the World Bank Group’s 161 5.84 2.23 85 7.76 2.23 products and services)* Flexibility (in terms of changing country 163 6.08 2.27 89 8.10 2.35 circumstances)* Staff accessibility 147 6.31 2.32 113 6.78 2.01 Straightforwardness and honesty* 145 6.11 2.53 109 7.30 2.06 *Significantly different between FY14 and FY03 country surveys 1 Only those questions that were asked in the FY ’03 and FY ’14 country surveys, with similar response scales/options, are presented. 87 The World Bank Group Tajikistan Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (1-Not important at all, 10-Very important) year FY 2014 FY 2003 N Mean SD N Mean SD Regulatory framework* 155 7.01 2.45 109 7.67 1.94 Poverty reduction* 218 8.98 1.75 118 8.15 2.03 Gender equity* 181 7.92 2.41 103 6.99 2.13 Private sector development* 199 8.79 1.79 114 7.81 2.06 Public sector governance/ reform* 180 8.17 2.62 110 7.48 2.17 Health 209 8.29 2.42 115 7.84 1.98 Education* 205 8.96 2.02 112 7.99 2.05 Economic growth* 216 8.96 1.72 119 8.15 1.99 *Significantly different between FY14 and FY03 country surveys How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (1-Not effective at all, 10-Very effective) year FY 2014 FY 2003 N Mean SD N Mean SD Regulatory framework 110 6.97 2.56 99 6.77 1.76 Poverty reduction 139 6.73 2.83 110 6.93 1.77 Gender equity 106 6.40 2.60 95 6.61 2.16 Private sector development 137 6.96 2.34 105 6.95 1.87 Economic growth 169 6.73 2.67 110 6.88 1.92 Public sector governance/ reform* 127 5.43 2.70 104 6.92 2.14 Health 138 6.61 2.74 107 7.09 1.95 Education* 143 6.65 2.59 103 7.35 1.89 *Significantly different between FY14 and FY03 country surveys D. The World Bank Group’s Knowledge Work and Activities In Tajikistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2014 FY 2003 N Mean SD N Mean SD Are source of relevant information on global 145 6.33 2.57 108 6.64 1.98 good practices Are adaptable to Tajikistan’s specific development challenges and country 126 6.39 2.42 112 6.29 2.22 circumstances E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2003 N Mean SD N Mean SD The World Bank Group disburses funds 147 6.10 2.40 74 8.15 2.41 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 162 6.52 2.45 87 8.14 2.17 supports* *Significantly different between FY14 and FY03 country surveys 88 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.20 7.20 7.05 5.64 6.60 6.32 5.84 7.34 6.79 5.84 6.32 7.18 Bank Group’s effectiveness in Tajikistan. To what extent do you believe the World Bank Group’s staff is well prepared to help Tajikistan 7.41 8.13 7.18 8.72 7.86 7.36 7.43 8.00 8.03 6.90 7.85 7.30 solve its most complicated development challenges? Overall the World Bank Group currently plays a 6.12 7.04 6.87 5.83 6.52 6.52 6.49 6.57 6.61 6.36 6.38 6.90 relevant role in development in Tajikistan The World Bank Group’s work is aligned with what 6.06 6.74 6.48 6.18 6.73 5.36 5.97 6.99 6.60 5.91 6.31 6.56 I consider the development priorities for Tajikistan Responsiveness 5.95 5.40 5.80 5.34 6.13 4.49 5.56 5.78 5.98 4.91 5.31 6.61 Flexibility (in terms of the World Bank Group’s 5.86 5.69 6.04 5.17 5.93 5.42 5.79 5.76 6.04 5.24 5.58 6.30 products and services) Flexibility (in terms of changing country 6.04 6.11 6.25 5.39 6.30 5.16 5.87 6.14 6.43 5.02 5.53 7.09 circumstances) Being inclusive 6.11 6.48 6.42 5.75 6.32 5.86 6.05 6.38 6.37 5.67 5.99 6.64 Openness 6.21 7.05 6.81 5.90 6.79 5.80 6.01 7.27 6.72 6.04 6.21 7.30 Staff accessibility 6.21 6.53 6.10 6.65 6.30 6.24 6.12 6.51 6.16 6.62 6.36 6.08 Straightforwardness and honesty 5.80 6.56 6.20 5.94 6.16 6.00 5.76 6.56 6.26 5.76 6.03 6.38 Ease of access to the people at the World Bank Group who are making decisions important to my 6.07 6.21 5.91 6.45 6.41 5.34 6.13 6.06 6.48 5.17 5.69 7.41 work Collaboration with groups outside of the 6.67 6.05 6.21 6.67 6.19 6.82 6.52 6.18 6.86 5.07 6.11 7.18 Government Collaboration with the Government 6.75 6.96 6.67 7.28 6.88 6.93 6.83 6.98 7.34 5.78 6.76 7.26 Collaboration with other donors 7.00 7.08 7.04 7.07 7.15 6.84 6.82 7.51 7.21 6.67 7.12 6.81 The speed in which it gets things accomplished 6.71 6.02 6.38 6.49 6.54 6.13 6.24 6.68 6.59 5.94 6.38 6.53 on the ground Being a long-term partner 7.78 7.12 7.33 7.95 7.56 7.50 7.38 7.75 7.98 6.50 7.55 7.53 To what extent does the World Bank Group’s work 7.25 6.70 6.83 7.53 7.19 6.76 7.18 6.92 7.55 5.93 6.90 7.49 help to achieve development results in Tajikistan? The World Bank Group’s financial instruments 7.10 6.58 6.59 7.74 6.90 7.05 7.04 6.76 7.43 6.03 6.87 7.10 meet the needs of Tajikistan The World Bank Group meets Tajikistan’s needs 6.62 6.32 6.42 6.54 6.18 7.26 6.75 6.06 6.74 5.85 6.24 6.96 for knowledge services The World Bank Group's knowledge work and activities are adaptable to Tajikistan’s specific 6.29 6.64 6.55 6.28 6.81 5.76 6.17 7.03 6.76 5.65 6.01 7.77 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 8.52 7.94 8.06 8.19 7.87 8.75 8.38 7.63 8.39 7.42 7.92 8.62 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.89 7.24 7.10 6.97 6.93 7.39 6.81 7.41 7.50 6.02 6.97 7.25 activities? The World Bank Group takes decisions quickly in 6.34 5.25 5.89 5.60 5.95 5.41 5.60 6.13 6.13 5.20 5.54 6.56 Tajikistan Where country systems are adequate, the World 7.16 7.13 7.26 6.79 7.17 6.97 6.98 7.32 7.55 5.89 6.90 7.73 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 89 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Ministerial Dep/ Local Multilateral Financial Sector/ Research institute/ Implementation Agency government Agency Private Bank CSO Media Think tank Other Overall, please rate your impression of the World Bank 5.67 8.27 7.00 7.35 6.36 4.87 4.33 7.67 Group’s effectiveness in Tajikistan.* To what extent do you believe the World Bank Group’s staff is well prepared to help Tajikistan solve its most complicated 8.89 8.64 7.82 6.24 8.06 7.25 6.29 7.13 development challenges?* Overall the World Bank Group currently plays a relevant role in 5.25 7.22 7.67 7.58 6.23 6.25 4.00 4.81 development in Tajikistan* The World Bank Group’s work is aligned with what I consider 7.63 6.67 7.75 7.22 6.04 5.75 3.71 5.10 the development priorities for Tajikistan* Responsiveness* 4.63 7.38 6.83 6.62 5.88 4.18 6.00 5.70 Flexibility (in terms of the World Bank Group’s products and 3.88 7.00 7.67 6.52 5.96 5.06 4.20 6.10 services)* Flexibility (in terms of changing country circumstances)* 8.63 7.20 7.25 6.43 6.20 4.47 4.00 5.60 Being inclusive 6.17 6.40 7.17 5.76 6.14 6.44 5.60 7.57 Openness* 5.14 6.57 7.75 6.39 6.76 4.53 5.60 7.57 Staff accessibility* 6.29 7.40 8.55 5.12 6.25 5.06 7.00 7.86 Straightforwardness and honesty 6.71 6.86 7.58 5.40 6.00 4.71 7.00 6.33 Ease of access to the people at the World Bank Group who 8.00 6.75 8.58 5.47 6.11 3.94 8.00 5.40 are making decisions important to my work* Collaboration with groups outside of the Government 7.75 5.00 6.42 6.45 6.36 6.50 6.00 7.14 Collaboration with the Government 7.33 7.29 8.80 7.06 6.73 7.38 4.00 6.86 Collaboration with other donors* 7.88 9.00 7.50 7.21 6.21 7.65 6.00 8.00 The speed in which it gets things accomplished on the 8.25 6.80 7.50 5.78 6.23 6.22 5.20 6.86 ground Being a long-term partner 8.13 7.33 7.92 7.07 7.70 7.81 5.60 7.14 To what extent does the World Bank Group’s work help to 8.50 8.54 6.83 7.33 7.19 6.59 3.57 6.44 achieve development results in Tajikistan?* The World Bank Group’s financial instruments meet the 6.38 8.38 5.18 7.38 7.45 7.11 3.43 5.28 needs of Tajikistan* The World Bank Group meets Tajikistan’s needs for 5.00 3.00 5.64 6.52 6.58 7.40 6.00 5.33 knowledge services The World Bank Group's knowledge work and activities are 8.13 6.00 7.60 5.44 6.54 5.76 4.57 6.40 adaptable to Tajikistan’s specific development challenges Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.11 8.93 6.75 8.33 8.16 8.36 9.08 8.65 development results in your country? Overall, how would you rate the technical quality of the World 8.67 8.00 7.25 5.46 7.18 6.78 6.00 6.25 Bank Group's knowledge work and activities?* The World Bank Group takes decisions quickly in Tajikistan 5.13 7.67 6.00 5.35 6.06 5.53 5.67 6.63 Where country systems are adequate, the World Bank Group 7.50 7.60 8.40 7.19 7.09 7.17 8.00 6.92 makes appropriate use of them *Significantly different between stakeholder groups 90 The World Bank Group Tajikistan Country Opinion Survey 2014 Appendix H: Tajikistan FY 2014 Questionnaire World Bank Group Country Survey FY14 – Tajikistan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Tajikistan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Tajikistan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Tajikistan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group in Tajikistan consists of IBRD/IDA and IFC. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TAJIKISTAN A1. In general would you say that Tajikistan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 91 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Tajikistan. Please identify which of the following you consider the most important development priorities in Tajikistan? (Choose no more than THREE) Quality public services (including drinking water and 1 8 Equality of opportunity (social inclusion) sanitation, education, health, social protection) Public sector governance/reform (i.e., government 2 9 Poverty reduction effectiveness, public financial management, etc.) Regional integration in Central Asia (including ICT, 3 10 Energy sector development transportation, trade, etc.) Private sector development (including investment 4 11 Food security climate, competitiveness, etc.) 5 Anti-corruption 12 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 13 Economic growth 7 Rural development (including agricultural development) A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tajikistan? (Choose no more than THREE) 1 Equality of opportunity (social inclusion) 7 Anti-corruption Private sector development (including investment 2 Economic growth 8 climate, competitiveness, etc.) 3 Climate change (e.g., mitigation, adaptation) 9 Energy sector development Regional integration in Central Asia (including ICT, Public sector governance/reform (i.e., government 4 10 transportation, trade, etc.) effectiveness, public financial management, etc.) 5 Rural development (including agricultural development) 11 Job creation/employment Quality public services (including drinking water and 6 12 Food security sanitation, education, health, social protection) A4. When thinking about the idea of “shared prosperity�* in your country, which of the following TWO best illustrate how this would be achieved in Tajikistan? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Greater voice and participation for citizens to help ensure greater accountability 3 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Education and training that better ensure job opportunity 9 Better quality public services (health, education, water supply, energy supply) 10 Other (please specify):_____________________________________ * Shared prosperity – The World Bank Group aims to promote income growth of the bottom 40 percent of the population in each country. This involves achieving economic growth which is inclusive of all sections of the society. Inclusion demands equity so that it becomes the focus point. The incomes of the bottom 40 percent of a nation’s population will be tracked through a n ew Shared Prosperity Indicator; the GDP growth data alone is not sufficient. 92 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Tajikistan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Tajikistan. 1 2 3 4 5 6 7 8 9 10 Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Tajikistan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Tajikistan, in which areas do you believe it should focus most of its resources (financial and knowledge services)? (Choose no more than THREE) Quality public services (including drinking water and 1 8 Equality of opportunity (social inclusion) sanitation, education, health, social protection) Public sector governance/reform (i.e., government 2 9 Poverty reduction effectiveness, public financial management, etc.) Regional integration in Central Asia (including ICT, 3 10 Energy sector development transportation, trade, etc.) Private sector development (including investment 4 11 Food security climate, competitiveness, etc.) 5 Anti-corruption 12 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 13 Economic growth 7 Rural development (including agricultural development) 93 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tajikistan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing institutions and/or people together 2 Data 3 Policy advice, studies, analyses 4 Financial resources (loans, grants) 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination 9 Other (please specify): _________________________ B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tajikistan? (Choose no more than TWO) 1 Staff too inaccessible 2 Not adequately sensitive to political/social realities in Tajikistan 3 Not enough public disclosure of its work 4 Not aligned with country priorities 5 The credibility of its knowledge/data 6 Not willing to honestly criticize policies and reform efforts in the country 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 Too bureaucratic in its operational policies and procedures 10 Not aligned with other donors’ work 11 Not collaborating enough with non-state actors 12 Not client focused 13 Other (please specify): __________________________________________________ 14 Don’t know B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Tajikistan? (Choose no more than TWO) 1 Capacity development 2 Budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Other (please specify): __________________________________________________ 7 Don’t know 94 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs (local and international) 5 Local Government 6 Private sector 7 Parliament 8 Beneficiaries 9 Other (please specify): __________________________ 10 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Tajikistan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B9 1 2 3 4 5 6 7 8 9 10 relevant role in development in Tajikistan The World Bank Group’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Tajikistan The World Bank Group supports programs and B11 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Tajikistan The World Bank Group treats clients and B12 1 2 3 4 5 6 7 8 9 10 stakeholders in Tajikistan with respect 95 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Tajikistan in terms of each of the following? To no To a very Don't degree at significant know all degree B13 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank Group’s B14 1 2 3 4 5 6 7 8 9 10 products and services) Flexibility (in terms of changing country B15 1 2 3 4 5 6 7 8 9 10 circumstances) B16 Being inclusive 1 2 3 4 5 6 7 8 9 10 B17 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B18 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B19 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B20 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B24 1 2 3 4 5 6 7 8 9 10 the ground B25 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 96 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Tajikistan? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 5 Regulatory framework 1 2 3 4 5 6 7 8 9 10 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10 7 Gender equity 1 2 3 4 5 6 7 8 9 10 8 Private sector development 1 2 3 4 5 6 7 8 9 10 9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 10 Water and sanitation 1 2 3 4 5 6 7 8 9 10 11 Trade and exports 1 2 3 4 5 6 7 8 9 10 12 Economic growth 1 2 3 4 5 6 7 8 9 10 13 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 14 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 15 Job creation/employment 1 2 3 4 5 6 7 8 9 10 16 Financial markets 1 2 3 4 5 6 7 8 9 10 17 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 18 Health 1 2 3 4 5 6 7 8 9 10 19 Rural development 1 2 3 4 5 6 7 8 9 10 20 Global/regional integration 1 2 3 4 5 6 7 8 9 10 21 Food security 1 2 3 4 5 6 7 8 9 10 22 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10 assistance) 24 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 25 Agricultural development 1 2 3 4 5 6 7 8 9 10 26 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 97 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tajikistan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 5 Regulatory framework 1 2 3 4 5 6 7 8 9 10 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10 7 Gender equity 1 2 3 4 5 6 7 8 9 10 8 Private sector development 1 2 3 4 5 6 7 8 9 10 9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 10 Water and sanitation 1 2 3 4 5 6 7 8 9 10 11 Trade and exports 1 2 3 4 5 6 7 8 9 10 12 Economic growth 1 2 3 4 5 6 7 8 9 10 13 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 14 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 15 Job creation/employment 1 2 3 4 5 6 7 8 9 10 16 Financial markets 1 2 3 4 5 6 7 8 9 10 17 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 18 Health 1 2 3 4 5 6 7 8 9 10 19 Rural development 1 2 3 4 5 6 7 8 9 10 20 Global/regional integration 1 2 3 4 5 6 7 8 9 10 21 Food security 1 2 3 4 5 6 7 8 9 10 22 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10 assistance) 24 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 25 Agricultural development 1 2 3 4 5 6 7 8 9 10 26 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 98 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Tajikistan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Tajikistan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, etc.) meet the needs of Tajikistan The World Bank Group meets Tajikistan’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Tajikistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Tajikistan’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Tajikistan’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 100 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Tajikistan Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10 increases Tajikistan’s institutional capacity The World Bank Group ensures consistency E8 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TAJIKISTAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Tajikistan? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Tajikistan’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Reach out more to groups outside of Government 5 Improve the quality of its experts as related to Tajikistan’s specific challenges 6 Offer more innovative knowledge services 7 Ensure greater selectivity in its work 8 Increase the level of capacity development in the country 9 Reduce the complexity of obtaining World Bank Group financing 10 Work faster 11 Other (please specify): ______________________________________________ 101 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Tajikistan? (Choose no more than TWO) 1 Local newspapers 2 Local radio 3 Local television 4 Satellite TV 5 Internet 6 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 7 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 World Bank Group’s website 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 Email 4 World Bank Group’s seminars/workshops/conferences 5 World Bank Group’s publications and other written materials 6 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 7 Other (please specify): ______________________________________________ Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G3 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G4 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G5 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G6 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G7 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G8 1 2 3 4 5 6 7 8 9 10 requests and inquiries The World Bank Group provides sufficient public G9 1 2 3 4 5 6 7 8 9 10 information in Tajik The World Bank Group provides sufficient public G10 1 2 3 4 5 6 7 8 9 10 information in Russian 102 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Academia/Research Institute/Think Tank 19 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development 7 Health/ communicable/non-communicable diseases 17 Water and sanitation 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _____________________ 10 Law and justice / regulatory framework 103 The World Bank Group Tajikistan Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Tajikistan? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 None H5. Which of the following describes most of your exposure to the World Bank Group in Tajikistan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Dushanbe 2 Khatlon region 3 Rasht Valley 4 Sughd region 5 Gorno-Badakhshan Autonomous Oblast Thank you for completing the survey! 104