96127 Myanmar The World Bank Group Country Survey FY 2014 Report of Findings November 2014 The World Bank Group Myanmar Country Opinion Survey 2014 Acknowledgements The Myanmar Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Myanmar country team and the local fielding agency Myanmar survey research (MSR). In particular, PORG is grateful to Kyaw Soe Lynn (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Myanmar Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Myanmar ................................................10 V. Overall Attitudes toward the World Bank Group .......................20 VI. Sectoral Importance ..................................................................30 VII. How the World Bank Group Operates .......................................32 VIII. World Bank Group’s Knowledge and Instruments .....................38 IX. The Future Role of the World Bank Group in Myanmar ............44 X. Communication and Openness..................................................50 XI. Appendices ................................................................................56 2 The World Bank Group Myanmar Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Myanmar perceive the Bank Group;  Obtain systematic feedback from stakeholders in Myanmar regarding:  Their views regarding the general environment in Myanmar;  Their overall attitudes toward the World Bank Group in Myanmar;  Overall impressions of the World Bank Group’s operations, knowledge work and activities, and communication and information sharing in Myanmar;  Perceptions of the World Bank Group’s future role in Myanmar.  Use data to help inform Myanmar country team’s strategy. II. Methodology Between June and August 2014, 662 stakeholders of the World Bank Group in Myanmar were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 173 stakeholders participated in the survey (26% response rate). Respondents received and returned questionnaires through the courier service. Respondents were asked about: general issues facing Myanmar; their overall attitudes toward the WBG; the WBG’s importance and results; the WBG’s knowledge work and activities; the WBG’s future role in Myanmar; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Myanmar: Respondents were asked to indicate whether Myanmar is headed in the right direction, what they thought were the top three most important development priorities, which areas the government should focus on, which areas would contribute most to reducing poverty and generating economic growth in Myanmar, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Myanmar, WBG staff preparedness to help Myanmar solve its development challenges, WBG’s local presence, WBG’s capacity building in Myanmar, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Myanmar, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to which groups the institution should reach out more. 3 The World Bank Group Myanmar Country Opinion Survey 2014 II. Methodology (continued) C. Sectoral Importance and World Bank Group’s Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Myanmar, the extent to which the WBG meets Myanmar’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty five development areas, such as education, poverty reduction, public sector governance/reform, and security/stabilization/reconstruction. They were also asked to rate the extent to which the WBG helps build existing country systems in Myanmar. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. The Future Role of the World Bank Group in Myanmar: Respondents were asked to indicate what the WBG should do to make itself of greater value in Myanmar and which services the Bank Group should offer more of in the country. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors. F. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before. G. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Myanmar, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations. 4 The World Bank Group Myanmar Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister were combined with respondents from Office of a Minister, respondents from consultants/contractors working on WBG projects were combined with those from PMUs and ministries/ministerial departments, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from bilateral agencies were combined with those from multilateral agencies. Respondents from NGO, CBOs, and faith-based groups were combined into “CSO.� Few respondents from independent government institutions, the local governments, and other organizations were included in the “Other� category. There were no respondents from the private foundations and trade unions. Percentage of Respondents (N=150) Media 22% NGO 17% Employee of a Ministry, Ministerial Department or Implementation Agency 13% Private Sector Organization 11% Office of Parliamentarian 7% Office of Minister 5% Financial Sector/Private Bank 4% Academia/Research Institute/Think Tank 4% Office of the President, Prime Minster 3% Community Based Organization 3% Other 3% Bilateral Agency 2% Consultant/Contractor working on World Bank Group supported project/program 1% Faith-Based Group 1% Project Management Unit (PMU) overseeing implementation of project 1% Local Government Office or Staff 1% Multilateral Agency 1% Independent Government Institution 1% Judiciary Branch 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Myanmar Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=153) Other 15% Agriculture/rural development/food security 14% Public sector governance/public financial 11% management/anti corruption Private sector development/foreign direct 10% investment Information and communications technology 8% Education 7% Health/Communicable/non-communicable 6% diseases Generalist 6% Financial markets/banking 5% Energy 5% Improving the lives of women/ equality of 3% opportunity Job creation/employment 3% Transport 3% Urban development 3% Social protection 1% Law and justice/regulatory framework 1% Natural resource management/environmental 1% sustainability “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Myanmar Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 94). Only significant differences between geographic locations in response to indicator questions were discussed in the body of this report. Percentage of Respondents (N=157) Yangon 64% Outside Yangon 36% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Myanmar, can be found in Appendix D (see page 110) and Appendix E (see page 127). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. Percentage of Respondents (N=154) Yes 41% No 59% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Myanmar Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=151) Observer 51% Engage in World Bank Group related/sponsored 29% events/activities Use World Bank Group reports/data 29% Collaborate as part of my professional duties 23% Use World Bank Group website for information, 22% data, research, etc. "Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=143) None 57% The World Bank (IBRD/IDA) 32% The International Finance Corporation (IFC) 26% The Multilateral Investment Guarantee 4% Agency (MIGA) "Which of the following agencies of the World Bank Group do you primarily engage with in Myanmar?" (Respondents chose from a list. Responses combined) 8 The World Bank Group Myanmar Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents across stakeholder groups and geographic locations had statistically similar levels of familiarity with the WBG.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Myanmar, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Myanmar’s development and its ability to help achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.6 "How familiar are you with the work of the World Bank Group in Myanmar?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar Headed in the Right Direction  A majority of respondents across stakeholder groups, geographic locations and levels of collaboration believe that Myanmar is headed in the right direction. Percentage of Respondents (N=165) The right direction 73% The wrong direction 6% Not sure 21% "In general, would you say that Myanmar is headed in ...?" (Respondents chose from a list.) 10 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) Development Priority Percentage of Respondents (N=170) Education 39% Poverty reduction 29% Public sector governance/ reform 24% Security/stabilization/reconstruction 21% Transport 19% Health 17% Job creation/employment 15% Rural development 15% Energy 14% Anti corruption 12% Economic growth 11% Domestic private sector development 9% Foreign direct investment 9% Social protection 8% Agricultural development 7% Equality of opportunity 7% Information and communications technology 5% Law and justice 5% Social cohesion 4% Natural resource management 4% Trade and exports 4% Regional conflict and tensions 4% Regulatory framework 4% Environmental sustainability 2% Food security 2% Local governance and institutions 2% Urban development 2% Improving the lives of women 2% Water and sanitation 2% Global/regional integration 1% Financial markets 1% Communicable/non-communicable diseases 1% Climate change 0% Crime and violence 0% Disaster management 0% "Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix G), analyses are done to see these respondents’ views about the top development priorities. 11 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) Development Priority (continued)  Respondents from bilateral/multilateral agencies and academia/research institutes/think tanks were most likely to indicate that “energy� is the most important development priority in Myanmar, whereas respondents from the media were significantly less likely to indicate so.  Respondents who primarily specialize in “private sector development/foreign direct investment (10% of the sample)� and other areas were significantly more likely to indicate that “education� is Myanmar’s top development priority, compared to respondents who specialize in “agriculture/rural development/food security (14% of the sample)� and “public sector governance/public financial management/anti corruption (11% of the sample).� 12 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) Development Priority for the Government of Myanmar Percentage of Respondents (N=172) Education 68% Poverty reduction 41% Rural development 31% Public sector governance/ reform 28% Job creation/employment 27% Security/stabilization/reconstruction 27% Health 26% Economic growth 23% Social cohesion 22% Foreign direct investment 20% Energy 17% Domestic private sector development 16% Transport 16% Anti corruption 12% Law and justice 12% Equality of opportunity 11% Information and communications technology 10% Environmental sustainability 9% Social protection 8% Agricultural development 7% Regional conflict and tensions 6% Natural resource management 5% Global/regional integration 4% Local governance and institutions 4% Food security 4% Financial markets 4% Regulatory framework 4% Crime and violence 3% Climate change 2% Trade and exports 2% Water and sanitation 2% Improving the lives of women 1% Urban development 1% Disaster management 1% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar should emphasize in the near future? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix G), analyses are done to see these respondents’ views about the top development priorities for the Government. 13 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) Development Priority for the Government of Myanmar (continued)  Respondents from academia/research institutes/think tanks were most likely to indicate that “education� is the most important development priority for the Government of Myanmar in the near future, whereas respondents from bilateral/multilateral agencies were significantly less likely to indicate so.  Respondents from the office of parliamentarian were most likely to indicate that “rural development� is the most important development priority for the Government of Myanmar in the near future, whereas respondents from academia/research institutes/think tanks were significantly less likely to think so.  Respondents outside Yangon were significantly more likely to consider “education� as the most important development priority for the Government of Myanmar in the near future than respondents located in Yangon.  Respondents across sectoral areas agreed on the top development priorities for the Government of Myanmar in the near future. 14 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=173) Rural development 46% Job creation/employment 44% Education 31% Economic growth 27% Agricultural development 22% Domestic private sector development 16% Public sector governance/ reform 13% Equality of opportunity 13% Energy 12% Transport 9% Regional conflict and tensions 7% Anti corruption 7% Security/stabilization/reconstruction 6% Local governance and institutions 6% Health 6% Water and sanitation 6% Foreign direct investment 5% Improving the lives of women 4% Information and communications technology 4% Natural resource management 3% Social protection 2% Law and justice 2% Food security 2% Urban development 2% Global/regional integration 1% Financial markets 1% Communicable/non-communicable diseases 1% Social cohesion 1% Climate change 1% Regulatory framework 0% Crime and violence 0% Environmental sustainability 0% Disaster management 0% Trade and exports 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix G), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 15 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents across stakeholder groups all agreed that “rural development,� “education,� and “job creation/employment� are the greatest contributors to reducing poverty in Myanmar.  Respondents outside Yangon were significantly more likely to indicate that “rural development� is the greatest contributor to reducing poverty in Myanmar than respondents located in Yangon.  Respondents across sectoral areas agreed on the top contributors to reducing poverty in Myanmar. 16 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=173) Foreign direct investment 43% Energy 34% Domestic private sector development 31% Transport 21% Natural resource management 19% Public sector governance/ reform 18% Agricultural development 17% Trade and exports 17% Anti corruption 14% Rural development 13% Job creation/employment 12% Financial markets 10% Education 8% Equality of opportunity 8% Law and justice 5% Social cohesion 5% Regulatory framework 4% Global/regional integration 4% Information and communications technology 4% Security/stabilization/reconstruction 4% Food security 2% Improving the lives of women 1% Regional conflict and tensions 1% Urban development 1% Water and sanitation 1% Health 1% Local governance and institutions 1% Disaster management 1% Social protection 0% Climate change 0% Communicable/non-communicable diseases 0% Environmental sustainability 0% 0% Crime and violence "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Myanmar? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix G), analyses are done to see these respondents’ views abou t the areas of development that would contribute most to economic growth.. 17 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) What Would Contribute Most to Generating Economic Growth (continued)  Among the perceived top contributors to economic growth, respondents from the Office of parliamentarian were most likely to indicate that “transport� would contribute most to generating economic growth in Myanmar, whereas respondents from academia/research institutes/think tanks were least likely to say so.  Respondents across geographic locations agreed on the top contributors to economic growth in Myanmar.  Respondents across sectoral areas also agreed on the top contributors to economic growth in Myanmar. 18 The World Bank Group Myanmar Country Opinion Survey 2014 IV. General Issues Facing Myanmar (continued) Factors Contributing to “Shared Prosperity�  Respondents across stakeholder groups and geographic locations agreed on the top areas of effort through which “shared prosperity� would be achieved in Myanmar. Percentage of Respondents (N=165) Education and training that better ensure job 32% opportunity Better opportunity for the poor who live in 31% rural areas Better employment opportunities for young 31% people Better entrepreneurial opportunities 26% Greater access to micro-finance for the poor 18% Consistent economic growth 15% A growing middle class 11% Greater voice and participation for citizens to 9% help ensure greater accountability Better quality public services 9% Greater equity of fiscal policy 6% Better opportunity for the poor who live in 4% urban areas Other 4% Better employment opportunities for women 3% Greater access to health and nutrition for 1% citizens More reliable social safety net 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=173) Education 34% Rural development 32% Public sector governance/ reform 28% Poverty reduction 27% Transport 24% Energy 23% Domestic private sector development 19% Health 17% Job creation/employment 13% Financial markets 9% Economic growth 8% Foreign direct investment 8% Agricultural development 6% Trade and exports 6% Equality of opportunity 5% Social protection 5% Local governance and institutions 5% Food security 5% Security/stabilization/reconstruction 4% Environmental sustainability 4% Improving the lives of women 4% Natural resource management 4% Anti corruption 4% Water and sanitation 3% Information and communications technology 3% Social cohesion 1% Law and justice 1% Regional conflict and tensions 1% Global/regional integration 1% Regulatory framework 1% Crime and violence 0% Urban development 0% Climate change 0% Communicable/non-communicable diseases 0% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Myanmar ? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix G), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 20 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Respondents across stakeholder groups, geographic locations, and sectoral areas agreed on the top areas where they think the WBG should focus its resources.  It is worth pointing out that respondents who collaborate with the WBG were significantly less likely to think that the institution should focus on “education,� compared to respondents who do not collaborate with the WBG.  In addition, respondents who collaborate with the WBG were significantly more likely to think that the institution should focus on “public sector governance/reform� than respondents who do not collaborate with the WBG. 21 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the Bank Group’s overall effectiveness in Myanmar.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the Bank Group’s overall effectiveness in Myanmar as well. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 "Overall, please rate your impression of the World Bank Group’s effectiveness in Myanmar." (1 - "Not effective at all", 10 - "Very effective") 22 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents from the Office of President/Prime Minister/Minister had the highest ratings for the effectiveness of the WBG’s activities in “mobilizing third party financial resources� and “linkage to non-Bank expertise,� whereas respondents from bilateral/multilateral agencies had significantly lower ratings.  Respondents outside Yangon had significantly higher ratings for the effectiveness of the WBG’s activities in “technical assistance� than respondents located in Yangon.  Respondents who do and do not collaborate with the WBG had statistically similar ratings for the effectiveness of the WBG’s activities in all the following areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 6.6 Data 6.5 Technical assistance 6.5 Policy advice, studies, analyses 6.4 Donor coordination 6.1 Strategy formulation 5.8 Mobilizing third party financial resources 5.8 Convening/Facilitating 5.8 Linkage to non-Bank expertise 5.5 "How effectively do the World Bank Group’s activities below support Myanmar’s efforts to achieve development results? " (1 - "Not effective at all", 10 - "Very effective") 23 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s work helped to achieve development results in Myanmar.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the WBG helping achieve development results in Myanmar, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 "To what extent does the World Bank Group’s work help to achieve development results in Myanmar?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Myanmar solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Myanmar solve its most complicated development challenges as well. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 24 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholder groups overall had statistically similar responses to twenty five indicator questions.  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (6.8) for twenty five indicator questions than respondents who do not professionally collaborate/work with the WBG (5.9).  Responses to individual indicator questions by stakeholder groups can be found in Appendix F (page 128). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.3 Office of the President/ Prime Minster/ 7.3 Minister Office of Parliamentarian 7.1 Other 6.5 Employee of a Ministry/ PMU/ Consultant on 6.4 WBG project Private Sector/ Financial Sector/ Private Bank 6.3 Media 6.3 Academia/ Research institute/ Think tank 6.1 CSO 5.8 Bilateral/ Multilateral Agency 5.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendices E and F. 25 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=156) Financial resources 42% 15% 57% Technical assistance 8% 34% 42% Policy advice, studies, analyses 28% 12% 40% Capacity development 10% 12% Convening/Facilitating 3% 8% 11% Donor coordination 4% 7% 11% Strategy formulation 7% 10% Data 6% 8% Mobilizing third party financial resources 7% 7% Linkage to non-Bank expertise 3% Greatest value Other 0% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar?" (Respondents chose from a list.) 26 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which Myanmar would benefit, if capacity building were to support all four areas below.  Respondents who do and do not collaborate/work with the WBG also gave statistically similar ratings for the extent to which Myanmar would benefit, if capacity building were to support all four areas below. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 7.0 ground The public sector, related to changing 6.8 institutions The private sector, related to institutional and 6.7 policy change Groups outside of government to help them more effectively engage and participate in 6.4 development efforts "The World Bank Group can provide capacity building support in a number of ways in Myanmar. To which degree would Myanmar benefit, if capacity building were to support...? " (1 - "To no degree at all", 10 - "To a very significant degree") 27 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Project implementation 6.4 Policy design 6.1 Citizen engagement 5.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Myanmar?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the importance of the WBG being involved in all three areas of capacity building. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design 7.7 Citizen engagement 7.6 Project implementation 7.6 "When thinking about how to improve capacity building in Myanmar to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") 28 The World Bank Group Myanmar Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents across stakeholder groups, geographic locations, collaborators and non- collaborators with the WBG all agreed that “not enough public disclosure of its work,� “not adequately sensitive to political/social realities in Myanmar,� and “too influenced by developed countries� are the institution’s greatest weaknesses in its work in Myanmar. Percentage of Respondents (N=169) Not enough public disclosure of its work 37% Not adequately sensitive to political/social realities in Myanmar 28% Too influenced by developed countries 14% Don’t know 14% Not collaborating enough with non-state actors 11% World Bank Group’s processes too slow 10% Inadequate number of World Bank Group staff members located in the country 10% Staff too inaccessible 9% Not aligned with country priorities 8% World Bank Group’s processes too complex 7% Imposing technocratic solutions without regard to political realities 6% Too bureaucratic in its operational policies and procedures 5% Not willing to honestly criticize policies and reform efforts in the country 5% Its advice and strategies do not lend themselves to practical problem solving 4% Arrogant in its approach 3% Not focused enough on issues that are unique to post-conflict countries 3% Not client focused 2% Other 2% Not exploring alternative policy options 1% The credibility of its knowledge/data 0% Not aligned with other donors’ work 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 The World Bank Group Myanmar Country Opinion Survey 2014 VI. Sectoral Importance Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 8.4 Transport 8.3 Poverty reduction 8.2 Education 8.2 Agricultural development 8.2 Environmental sustainability 8.0 Domestic private sector development 8.0 Job creation/employment 8.0 Energy 7.9 Rural development 7.9 Public sector governance/ reform 7.9 Foreign direct investment 7.8 Natural resource management 7.7 Urban development 7.7 Financial markets 7.7 Health 7.6 Trade and exports 7.5 Information and communications technology 7.5 Anti corruption 7.4 Water and sanitation 7.4 Improving the lives of women 7.4 Local governance and institutions 7.2 Regulatory framework 7.1 Food security 7.1 Equality of opportunity 6.9 Global/regional integration 6.9 Climate change 6.9 Disaster management 6.8 Social cohesion 6.8 Social protection 6.7 Security/stabilization/reconstruction 6.7 Communicable/non-communicable diseases 6.6 Law and justice 6.5 Regional conflict and tensions 5.9 Crime and violence 5.7 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar?" (1-"Not important at all", 10-"important") 30 The World Bank Group Myanmar Country Opinion Survey 2014 VI. Sectoral Importance (continued) Importance of Sectoral Areas (continued)  Respondents from the office of parliamentarian gave significantly higher ratings for the level of importance of “foreign direct investment� compared to respondents from other stakeholder groups.  Respondents across geographic locations gave statistically similar ratings for the level of importance of all the sectoral areas.  Respondents who do and do not professionally collaborate with the WBG gave statistically similar ratings for the level of importance of all the sectoral areas. 31 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Myanmar  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement with all of the four statements below including the indicator statements.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with almost all statements below compared to respondents who do not professionally collaborate/work with WBG, except for the statement “overall the WBG currently plays a relevant role in development in Myanmar.� Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.3 relevant role in development in Myanmar^ The World Bank Group’s work is aligned with what I consider the development priorities for 6.8 Myanmar^ The World Bank Group treats clients and 6.8 stakeholders in Myanmar with respect The World Bank Group supports programs and 6.5 strategies that are realistic for Myanmar "To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 32 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Strengthening Existing Country Systems  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG helps build/strengthen existing country systems in Myanmar.  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the extent to which the WBG helps build/strengthen existing country systems in Myanmar, compared to respondents who do not work with the organization. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent does the World Bank Group help to build/strengthen existing country systems in Myanmar?" (1-"To no degree at all", 10-"To a very significant degree") 33 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 7.4 Being a long-term partner^ 7.0 Collaboration with other donors and development partners^ 6.8 Straightforwardness and honesty^ 6.3 Being inclusive^ 6.3 Responsiveness^ 6.2 Openness^ 6.1 Flexibility (in terms of changing country circumstances)^ 5.9 Ease of access to the people at the World Bank Group who are making decisions important to my work^ 5.8 Flexibility (in terms of the institution’s products and services)^ 5.7 Staff accessibility^ 5.7 Collaboration with civil society^ 5.7 Collaboration with the private sector^ 5.7 The speed in which it gets things accomplished on the ground^ 5.4 "To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 34 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents from the Office of President/Prime Minister/Minister tended to give the highest ratings for the “flexibility in terms of the institution’s products and services� and “flexibility in terms of changing country circumstances�, whereas respondents from the bilateral/multilateral agencies and CSOs tended to give significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for all of the qualities of the WBG as an effective development partner.  Respondents who professionally collaborate/work with the World Bank Group gave significantly higher ratings for all of the qualities (except for “straightforwardness and honesty�) than respondents who do not collaborate with the institution. 35 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Myanmar  Respondents who collaborate with the WBG were significantly more likely to think that the WBG’s decisions are primarily made at the Headquarters in D.C. than respondents who do not collaborate with the organization. Percentage of Respondents (N=163) At the Headquarters (in Washington D.C.) 45% Don't know 38% In the country 17% “Where are the World Bank Group's decisions made primarily that support the program in Myanmar? � (Respondents chose from a list.) The World Bank Group’s Local Presence in Myanmar  It is worth pointing out that among all stakeholders, respondents from the office of parliamentarian were mostly likely to indicate that the WBG should have less presence in Myanmar. Percentage of Respondents (N=158) More local presence 74% The current level of local presence is 11% adequate Don't know 10% Less local presence 6% “When thinking about the presence of the World Bank Group in Myanmar and its decision - taking capacity, do you think the World Bank Group should have...? � (Respondents chose from a list.)(Note: percentages may not total 100 due to rounding) 36 The World Bank Group Myanmar Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) IFC and IBRD Working Together Percentage of Respondents (N=142) Yes 21% No 79% “Do your projects involve both the World Bank and IFC?� Percentage of Respondents (N=30) Working well together 57% Collaborating but needs 40% improvement Other 3% “If yes, what was your view on the two institutions working together in Myanmar?� (Respondents chose from a list.) 37 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=159) Monthly 15% A few times a year 16% Rarely 49% Never 20% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 38 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups had statistically similar levels of agreement that World Bank Group meets Myanmar’s needs for knowledge services.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that World Bank Group meets Myanmar’s needs for knowledge services.  Respondents who are located in Yangon were significantly less likely to believe that the WBG’s knowledge services meet Myanmar’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "The World Bank Group meets Myanmar's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 39 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents across stakeholder groups gave statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities.  Respondents outside Yangon had significantly higher ratings for two qualities of the WBG’s knowledge work and activities (“being source of relevant information on global good practices� and ‘enhancing your knowledge and skills�) than respondents located in Yangon.  Respondents who collaborate with the WBG gave significantly higher ratings for all of the following qualities of the WBG’s knowledge work and activities compared to respondents who do not collaborate with the organization. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are relevant to Myanmar's development 6.8 priorities Are source of relevant information on global 6.5 good practices Enhance your knowledge and/or skills 6.5 Lead to practical solutions 6.5 Are adaptable to Myanmar’s specific development challenges and country 6.3 circumstances^ Are accessible (well written and easy to 6.3 understand) Include appropriate level of stakeholder 6.2 involvement during preparation Are timely 5.9 Are adequately disseminated 5.6 Are translated enough into local language 5.2 "In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 40 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Myanmar.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Myanmar, compared to respondents who do not collaborate with the institution. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents outside Yangon gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than respondents in Yangon.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities, compared to respondents who do not collaborate with the institution. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 41 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=171) Technical assistance 50% Investment lending 34% Policy based lending / budget support to the 34% Government Capacity development 21% Co-financing arrangements 11% Knowledge products/services 11% Don’t know 9% Sector-wide approaches 9% Emergency Recovery lending 5% Trust Fund management 1% Other 1% "Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Myanmar?" (Respondents chose from a list. Responses combined.) 42 The World Bank Group Myanmar Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups, geographic locations, and levels of collaboration had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Myanmar’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "The World Bank Group’s financial instruments meet the needs of Myanmar." (1-"Strongly disagree", 10-"Strongly agree") 43 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar Making the World Bank Group of Greater Value Percentage of Respondents (N=167) Collaborate more effectively with Government clients 49% Provide more adequate data/knowledge/statistics/figures on Myanmar’s 32% economy Increase the level of capacity development in the country 32% Reach out more to groups outside of Government 17% Offer more innovative financial products 14% Improve the quality of its experts as related to Myanmar’s specific challenges 10% Work faster 10% Reduce the complexity of obtaining World Bank Group financing 8% Offer more innovative knowledge services 7% Ensure greater selectivity in its work 6% Improve the competitiveness of its financing compared to markets 4% Increase the level of World Bank Group staffing in Myanmar’s office 4% Other 4% Increase availability of Fee-Based services 1% 44 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar (continued) Making the World Bank Group of Greater Value (continued)  Respondents from the CSOs were significantly more likely to indicate that the WBG should “reach out to more groups outside the Government� than respondents from other stakeholder groups.  Respondents outside Yangon were significantly more like to indicate that the WBG should “increase the level of WBG staffing in Myanmar’s office� than respondents in Yangon.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar responses to this question. 45 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar (continued) World Bank Group’s Services in Myanmar  Respondents from ministries/PMUs and consultants/contractors working on WBG projects were most likely to believe that the institution should offer more “financial services� than any other stakeholder groups.  Respondents from CSOs were most likely to believe that the institution should offer more “knowledge services� than any other stakeholder groups. Percentage of Respondents (N=158) Financial services 37% The combination is appropriate for Myanmar 29% Knowledge products 15% Convening services 11% Don't know 8% None of the above 1% "When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar?" (Respondents chose from a list.) 46 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar (continued) World Bank Group Playing a Leading Role  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the Myanmar would benefit most from the WBG playing a leading role in “protecting natural resources wealth of country� compared to respondents from other stakeholder groups.  Respondents who professionally collaborate with the WBG were significantly less likely to indicate that the Myanmar would benefit most from the WBG playing a leading role in “improving livelihoods� compared to respondents who do not work with the WBG.  Respondents who professionally collaborate with the WBG were significantly more likely to indicate that the Myanmar would benefit most from the WBG playing a leading role in “public financial management� compared to respondents who do not work with the WBG. Percentage of Respondents (N=164) Banking services and access to finance 53% Private sector development 44% Public financial management 41% Capacity of state institutions 41% Jobs 30% Improving livelihoods 25% Protecting natural resources wealth of country 18% Stimulating dialogue to promote peace and 12% stability Social safety nets 10% Improving the lives of women 8% Access to basic services 6% Access to justice systems 5% Social inclusion 3% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners Myanmar?" (Respondents chose from a list. Responses combined.) 47 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar (continued) Other Donors Playing a Leading Role  Respondents outside Yangon were significantly more likely to indicate that the Myanmar would benefit most from the other donors taking the lead in “social safety net� compared to respondents located in Yangon. Percentage of Respondents (N=161) Improving livelihoods 48% Improving the lives of women 37% Social safety nets 31% Jobs 30% Access to basic services 26% Protecting natural resources wealth of country 25% Private sector development 23% Stimulating dialogue to promote peace and 19% stability Banking services and access to finance 18% Social inclusion 16% Access to justice systems 9% Public financial management 7% Capacity of state institutions 7% "Which THREE areas below would benefit most from other donors taking the lead in Myanmar?" (Respondents chose from a list. Responses combined.) 48 The World Bank Group Myanmar Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Myanmar (continued) WBG Should Collaborate More with…  Respondents in Yangon were significantly more likely to indicate that the WBG should collaborate more with “private sector� and “regional organizations� compared to respondents outside Yangon. Percentage of Respondents (N=172) Local Government 41% Academia/think tanks/research institutes 29% Community Based Organizations (CBOs) 25% NGOs 21% Parliament 19% Private sector 17% Donor community 16% Regional organizations 11% Media 6% Beneficiaries 4% Don’t know 4% UN agencies 2% Foundations 1% Faith based organizations 1% UN and regional peace keeping forces 0% Emerging donors 0% Other 0% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 49 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=162) Local newspapers 51% Internet 49% Periodicals 26% Social media 22% Local television 16% International newspapers 14% International television 6% Other 6% Mobile phones 5% Instant messaging 2% International radio 2% Blogs 1% Local radio 1% "How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 50 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents who collaborate/work with the WBG were significantly more likely to prefer to receive information through “WBG’s seminars/workshops/conferences� compared to respondents who do not collaborate with the institution. Percentage of Respondents (N=170) World Bank Group’s publications and other 42% written materials World Bank Group’s 42% seminars/workshops/conferences Direct contact with World Bank Group 37% World Bank Group’s website 32% Social media 19% e-Newsletters 12% Instant messaging 5% Mobile phones 4% Blogs 2% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 51 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=164) Yes 46% No 54% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?"  Respondents from private sector/financial sector/private banks were significantly more likely to indicate that “I use/consult World Bank Group’s data more often than I did a few years ago� than any other stakeholder groups. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 6.0 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access Percentage of Respondents (N=152) Yes 93% No 7% "Do you have access to the Internet?" Percentage of Respondents (N=110) High speed 74% Dial-up 26% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 52 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents in Yangon were significantly more likely to have used the WBG website than respondents outside Yangon. Percentage of Respondents (N=153) Yes 43% No 57% " Do you use/have you used the World Bank Group website?" Percentage of Respondents (N=163) Yes 14% No 86% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=23) Yes 91% No 9% "Were you able to obtain this information?" 53 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued) Percentage of Respondents (N=107) The World Bank Group’s country 58% website The World Bank Group’s main 42% website "Which do you primarily use?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.4 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Website Evaluation  Respondents from private sector/financial sector/private banks had significantly higher levels of agreement with the statement that “I find the WBG’s website useful� than respondents from other stakeholder groups. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.2 Group’s websites useful I find the World Bank Group’s websites easy 6.8 to navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) 54 The World Bank Group Myanmar Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents from the Office of President/Prime Minister/Ministers had the significantly higher levels of agreement that “when I need information from the WBG I know how to find it� than respondents from other stakeholder groups. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 6.7 information requests and inquiries When I need information from the World Bank 6.4 Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 55 The World Bank Group Myanmar Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 57 B. Responses to All Questions by Stakeholder Groups ..................... 73 C. Responses to All Questions by Geographic Location .................... 92 D. Responses to All Questions by Levels of Collaboration............... 109 E. Indicator Questions as a Function of Exposure to the WBG ....... 125 F. Indicator Questions by Stakeholder Groups .............................. 126 G. WBG Country Opinion Survey FY 14 – Myanmar Questionnaire 127 Myanmar 56 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=173) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Myanmar Percentage of Respondents 1. In general would you say that Myanmar is headed in ... ? (N=165) The right direction 73.3% The wrong direction 5.5% Not sure 21.2% 2. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Myanmar? (Choose no more than THREE) (Responses Combined; N=170) Education 39.4% Poverty reduction 29.4% Public sector governance/ reform 23.5% Security/stabilization/reconstruction 21.2% Transport 19.4% Health 16.5% Job creation/employment 14.7% Rural development 14.7% Energy 13.5% Anti corruption 11.8% Economic growth 11.2% Domestic private sector development 9.4% Foreign direct investment 9.4% Social protection 7.6% Agricultural development 7.1% Equality of opportunity 6.5% Information and communications technology 5.3% Law and justice 5.3% Social cohesion 4.1% Natural resource management 4.1% Trade and exports 3.5% Regional conflict and tensions 3.5% Regulatory framework 3.5% Environmental sustainability 2.4% Food security 2.4% Local governance and institutions 1.8% Urban development 1.8% Improving the lives of women 1.8% Water and sanitation 1.8% Global/regional integration 1.2% Financial markets 0.6% Communicable/non-communicable diseases 0.6% Climate change 0.0% Crime and violence 0.0% Disaster management 0.0% 57 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues Facing Myanmar (continued) 3. Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar Percentage of Respondents should emphasize in the near future? (Choose no more than FIVE) (Responses Combined; N=172) Education 68.0% Poverty reduction 40.7% Rural development 31.4% Public sector governance/ reform 27.9% Job creation/employment 27.3% Security/stabilization/reconstruction 26.7% Health 25.6% Economic growth 23.3% Social cohesion 21.5% Foreign direct investment 19.8% Energy 16.9% Domestic private sector development 16.3% Transport 15.7% Anti corruption 12.2% Law and justice 11.6% Equality of opportunity 10.5% Information and communications technology 9.9% Environmental sustainability 8.7% Social protection 7.6% Agricultural development 7.0% Regional conflict and tensions 5.8% Natural resource management 5.2% Global/regional integration 4.7% Local governance and institutions 4.1% Food security 4.1% Financial markets 4.1% Regulatory framework 3.5% Crime and violence 2.9% Climate change 2.3% Trade and exports 2.3% Water and sanitation 2.3% Improving the lives of women 1.2% Urban development 1.2% Disaster management 1.2% Communicable/non-communicable diseases 0.0% 58 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues Facing Myanmar (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Myanmar? (Choose no more than THREE) (Responses Combined; N=173) Rural development 46.2% Job creation/employment 43.9% Education 31.2% Economic growth 26.6% Agricultural development 22.0% Domestic private sector development 16.2% Public sector governance/ reform 13.3% Equality of opportunity 12.7% Energy 11.6% Transport 9.2% Regional conflict and tensions 6.9% Anti corruption 6.9% Security/stabilization/reconstruction 6.4% Local governance and institutions 6.4% Health 5.8% Water and sanitation 5.8% Foreign direct investment 5.2% Improving the lives of women 3.5% Information and communications technology 3.5% Natural resource management 2.9% Social protection 2.3% Law and justice 2.3% Food security 2.3% Urban development 1.7% Global/regional integration 1.2% Financial markets 0.6% Communicable/non-communicable diseases 0.6% Social cohesion 0.6% Climate change 0.0% Regulatory framework 0.0% Crime and violence 0.0% Environmental sustainability 0.0% Disaster management 0.0% Trade and exports 0.0% 59 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues Facing Myanmar (continued) 5. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Myanmar? (Choose no more than THREE) (Responses Combined; N=173) Foreign direct investment 43.4% Energy 33.5% Domestic private sector development 31.2% Transport 20.8% Natural resource management 18.5% Public sector governance/ reform 17.9% Agricultural development 17.3% Trade and exports 16.8% Anti corruption 13.9% Rural development 12.7% Job creation/employment 11.6% Financial markets 10.4% Education 8.1% Equality of opportunity 7.5% Law and justice 5.2% Social cohesion 5.2% Regulatory framework 4.0% Global/regional integration 4.0% Information and communications technology 3.5% Security/stabilization/reconstruction 3.5% Food security 2.3% Improving the lives of women 1.2% Regional conflict and tensions 1.2% Urban development 1.2% Water and sanitation 1.2% Health 1.2% Local governance and institutions 1.2% Disaster management 0.6% Social protection 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% Crime and violence 0.0% 60 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues Facing Myanmar (continued) 6. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Myanmar, which of the following TWO best illustrate how this would be achieved in Myanmar? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=165) Education and training that better ensure job opportunity 31.5% Better opportunity for the poor who live in rural areas 30.9% Better employment opportunities for young people 30.9% Better entrepreneurial opportunities 26.1% Greater access to micro-finance for the poor 18.2% Consistent economic growth 15.2% A growing middle class 10.9% Greater voice and participation for citizens to help ensure greater accountability 9.1% Better quality public services 9.1% Greater equity of fiscal policy 5.5% Better opportunity for the poor who live in urban areas 4.2% Other 3.6% Better employment opportunities for women 3.0% Greater access to health and nutrition for citizens 1.2% More reliable social safety net 0.6% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 160 0 4.64 2.37 Myanmar? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 133 33 5.96 2.18 effectiveness in Myanmar? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Myanmar’s most 126 34 5.80 2.13 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 61 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Myanmar? (Choose no more than THREE) (Responses Combined; N=173) Education 33.5% Rural development 32.4% Public sector governance/ reform 27.7% Poverty reduction 26.6% Transport 23.7% Energy 22.5% Domestic private sector development 19.1% Health 16.8% Job creation/employment 13.3% Financial markets 9.2% Economic growth 8.1% Foreign direct investment 7.5% Agricultural development 6.4% Trade and exports 6.4% Equality of opportunity 5.2% Social protection 4.6% Local governance and institutions 4.6% Food security 4.6% Security/stabilization/reconstruction 4.0% Environmental sustainability 3.5% Improving the lives of women 3.5% Natural resource management 3.5% Anti corruption 3.5% Water and sanitation 2.9% Information and communications technology 2.9% Social cohesion 1.2% Law and justice 1.2% Regional conflict and tensions 0.6% Global/regional integration 0.6% Regulatory framework 0.6% Crime and violence 0.0% Urban development 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 62 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=156) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Myanmar? Value Value Combined Financial resources 41.7% 14.7% 56.4% Technical assistance 8.3% 34.0% 42.3% Policy advice, studies, analyses 28.2% 11.5% 39.7% Capacity development 1.9% 10.3% 12.2% Convening/Facilitating 3.2% 7.7% 10.9% Donor coordination 3.8% 7.1% 10.9% Strategy formulation 7.1% 2.6% 9.6% Data 5.8% 1.9% 7.7% Mobilizing third party financial resources 0.0% 7.1% 7.1% Linkage to non-Bank expertise 0.0% 3.2% 3.2% Other 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Myanmar’s Effectiveness efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 106 47 5.75 1.81 7. Data 109 41 6.54 1.87 8. Policy advice, studies, analyses 117 40 6.41 1.91 9. Financial resources 110 47 6.59 2.02 10. Technical assistance 107 43 6.50 1.82 11. Mobilizing third party financial resources 87 65 5.78 2.18 12. Donor coordination 97 63 6.08 1.97 13. Linkage to non-Bank expertise 80 74 5.50 1.85 14. Strategy formulation 101 56 5.82 1.70 The World Bank Group can provide capacity building support in a number of Degree ways in Myanmar. To which degree would Myanmar benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Groups outside of government to help them more effectively engage and 145 26 6.39 2.13 participate in development efforts 16. The public sector, related to implementation of specific development projects 163 7 7.01 2.06 on the ground 17. The public sector, related to changing institutions 154 13 6.80 2.06 18. The private sector, related to institutional and policy change 151 14 6.74 2.11 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Myanmar? (1-Not effective at all, 10-Very effective) N DK Mean SD 19. Project implementation 107 60 6.40 1.98 20. Citizen engagement 113 57 5.91 2.25 21. Policy design 111 59 6.10 1.93 When thinking about how to improve capacity building in Myanmar to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 22. Project implementation 124 42 7.56 1.88 23. Citizen engagement 134 35 7.61 1.89 24. Policy design 127 43 7.66 1.75 63 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 25. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Myanmar? (Choose no more than TWO) (Responses Combined; N=169) Not enough public disclosure of its work 36.7% Not adequately sensitive to political/social realities in Myanmar 27.8% Too influenced by developed countries 14.2% Don’t know 13.6% Not collaborating enough with non-state actors 10.7% World Bank Group’s processes too slow 9.5% Inadequate number of World Bank Group staff members located in the country 9.5% Staff too inaccessible 8.9% Not aligned with country priorities 7.7% World Bank Group’s processes too complex 7.1% Imposing technocratic solutions without regard to political realities 5.9% Too bureaucratic in its operational policies and procedures 5.3% Not willing to honestly criticize policies and reform efforts in the country 5.3% Its advice and strategies do not lend themselves to practical problem solving 4.1% Arrogant in its approach 3.0% Not focused enough on issues that are unique to post-conflict countries 3.0% Not client focused 2.4% Other 1.8% Not exploring alternative policy options 0.6% The credibility of its knowledge/data 0.0% Not aligned with other donors’ work 0.0% 26. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Myanmar? (Choose no more than TWO) (Responses Combined; N=171) Technical assistance 49.7% Investment lending 33.9% Policy based lending / budget support to the Government 33.9% Capacity development 20.5% Co-financing arrangements 11.1% Knowledge products/services 10.5% Don’t know 9.4% Sector-wide approaches 9.4% Emergency Recovery lending 4.7% Trust Fund management 1.2% Other 1.2% 64 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 27. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=172) Local Government 40.7% Academia/think tanks/research institutes 28.5% Community Based Organizations (CBOs) 25.0% NGOs 20.9% Parliament 19.2% Private sector 16.9% Donor community 16.3% Regional organizations 10.5% Media 5.8% Beneficiaries 3.5% Don’t know 3.5% UN agencies 1.7% Foundations 1.2% Faith based organizations 1.2% UN and regional peace keeping forces 0.0% Emerging donors 0.0% Other 0.0% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. Overall the World Bank Group currently plays a relevant role in development in 156 15 7.33 1.93 Myanmar* 29. The World Bank Group’s work is aligned with what I consider the development 152 19 6.82 2.00 priorities for Myanmar* 30. The World Bank Group supports programs and strategies that are realistic for 146 23 6.49 1.85 Myanmar 31. The World Bank Group treats clients and stakeholders in Myanmar with respect 125 44 6.76 1.89 To what extent is the World Bank Group an effective development partner in Degree Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 32. Responsiveness* 101 56 6.16 1.90 33. Flexibility (in terms of the institution’s products and services)* 98 56 5.74 1.85 34. Flexibility (in terms of changing country circumstances)* 122 38 5.94 1.98 35. Being inclusive* 119 38 6.26 1.87 36. Openness* 129 31 6.06 2.20 37. Staff accessibility* 119 37 5.70 2.08 38. Straightforwardness and honesty* 114 43 6.27 1.97 39. Ease of access to the people at the World Bank Group who are making decisions 99 59 5.80 2.31 important to my work* 40. Collaboration with civil society* 103 56 5.66 1.98 41. Collaboration with the Government* 126 32 7.39 1.69 42. Collaboration with other donors and development partners* 93 60 6.77 1.84 43. Collaboration with the private sector* 92 61 5.65 1.88 44. The speed in which it gets things accomplished on the ground* 97 57 5.38 2.02 45. Being a long-term partner* 117 42 7.03 1.95 65 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 46. To be a more effective development partner in Myanmar, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=158) More local presence 74.1% The current level of local presence is adequate 10.8% Don't know 9.5% Less local presence 5.7% C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 135 14 7.42 2.26 2. Information and communications technology 150 4 7.47 2.01 3. Transport 150 1 8.27 1.73 4. Crime and violence 134 21 5.69 2.05 5. Regional conflict and tensions 133 18 5.92 2.06 6. Law and justice 134 19 6.54 2.46 7. Urban development 148 6 7.69 1.98 8. Environmental sustainability 149 2 8.02 1.80 9. Regulatory framework 138 14 7.11 2.16 10. Communicable/non-communicable diseases 139 7 6.58 2.17 11. Poverty reduction 154 4 8.19 1.90 12. Improving the lives of women 143 5 7.38 1.97 13. Domestic private sector development 152 5 8.02 1.65 14. Foreign direct investment 149 4 7.83 2.11 15. Local governance and institutions 138 14 7.15 1.82 16. Water and sanitation 146 21 7.40 2.12 17. Trade and exports 146 9 7.51 2.01 18. Economic growth 152 0 8.36 1.54 19. Energy 150 4 7.94 2.10 20. Disaster management 139 9 6.82 2.03 21. Public sector governance/ reform 144 9 7.87 2.24 22. Job creation/employment 152 3 7.94 1.78 23. Social cohesion 141 13 6.75 1.94 24. Financial markets 148 7 7.66 2.01 25. Equality of opportunity 140 12 6.94 2.02 26. Health 153 5 7.56 2.17 27. Rural development 152 4 7.93 1.96 28. Global/regional integration 143 12 6.86 2.08 29. Food security 146 9 7.07 2.22 30. Education 149 1 8.19 1.84 31. Security/stabilization/reconstruction 136 14 6.72 2.27 32. Social protection 143 10 6.73 2.17 33. Climate change 141 13 6.85 2.02 34. Agricultural development 149 5 8.18 1.59 35. Natural resource management 148 6 7.70 2.03 66 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Myanmar? (Select only ONE response) (N=163) At the Headquarters (in Washington D.C.) 44.8% Don't know 38.0% In the country 17.2% Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 136 32 6.23 1.65 results in Myanmar? (1-To no degree at all, 10-To a very significant degree) Building Existing Country Systems* N DK Mean SD 4. To what extent does the WBG help to build/strengthen existing country systems 128 40 6.13 1.75 in Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 151 17 6.54 2.00 of Myanmar* 6. The World Bank Group meets Myanmar’s needs for knowledge services (e.g., 150 16 6.57 1.92 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=159) Monthly 14.5% A few times a year 16.4% Rarely 49.1% Never 20.1% In Myanmar, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD Are timely 107 45 5.94 1.86 Include appropriate level of stakeholder involvement during preparation 119 35 6.16 1.85 Are relevant to Myanmar's development priorities 136 26 6.79 1.68 Lead to practical solutions 118 38 6.50 1.80 Are accessible (well written and easy to understand) 123 33 6.28 1.82 Are source of relevant information on global good practices 116 40 6.53 1.83 Enhance your knowledge and/or skills 133 25 6.51 2.06 Are adequately disseminated 117 37 5.56 2.04 Are translated enough into local language 109 48 5.18 2.29 Are adaptable to Myanmar’s specific development challenges and country 127 35 6.28 2.10 circumstances* Overall Evaluations N DK Mean SD 1. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 146 19 6.32 2.00 (1-Not significant at all, 10-Very significant) 2. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 130 35 6.89 1.64 quality) 67 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Myanmar? (Choose no more than TWO) (Responses Combined; N=167) Collaborate more effectively with Government clients 48.5% Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 32.3% Increase the level of capacity development in the country 31.7% Reach out more to groups outside of Government 17.4% Offer more innovative financial products 14.4% Improve the quality of its experts as related to Myanmar’s specific challenges 9.6% Work faster 9.6% Reduce the complexity of obtaining World Bank Group financing 8.4% Offer more innovative knowledge services 6.6% Ensure greater selectivity in its work 6.0% Improve the competitiveness of its financing compared to markets 3.6% Increase the level of World Bank Group staffing in Myanmar’s office 3.6% Other 3.6% Increase availability of Fee-Based services 0.6% 2. When considering the combination of services that the World Bank Group offers in Myanmar and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Myanmar? (Select only ONE response) (N=158) Financial services 37.3% The combination is appropriate for Myanmar 29.1% Knowledge products 14.6% Convening services 10.8% Don't know 7.6% None of the above .6% 3a. Which THREE areas below would benefit most from the WBG playing a Percentage of Respondents leading role among international partners in Myanmar? (Responses Combined; N=164) Banking services and access to finance 53.0% Private sector development 43.9% Public financial management 40.9% Capacity of state institutions 40.9% Jobs 29.9% Improving livelihoods 25.0% Protecting natural resources wealth of country 18.3% Stimulating dialogue to promote peace and stability 11.6% Social safety nets 10.4% Improving the lives of women 7.9% Access to basic services 5.5% Access to justice systems 4.9% Social inclusion 3.0% 68 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar (continued) 3b. Which THREE areas below would benefit most from other donors in Percentage of Respondents Myanmar? (Responses Combined; N=161) Improving livelihoods 47.8% Improving the lives of women 36.6% Social safety nets 31.1% Jobs 30.4% Access to basic services 25.5% Protecting natural resources wealth of country 24.8% Private sector development 23.0% Stimulating dialogue to promote peace and stability 18.6% Banking services and access to finance 18.0% Social inclusion 15.5% Access to justice systems 8.7% Public financial management 6.8% Capacity of state institutions 6.8% F. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Myanmar? (Choose no more than TWO) (Responses Combined; N=162) Local newspapers 51.2% Internet 48.8% Periodicals 25.9% Social media 22.2% Local television 16.0% International newspapers 13.6% International television 5.6% Other 5.6% Mobile phones 4.9% Instant messaging 1.9% International radio 1.9% Blogs 1.2% Local radio 0.6% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=170) World Bank Group’s publications and other written materials 42.4% World Bank Group’s seminars/workshops/conferences 42.4% Direct contact with World Bank Group 36.5% World Bank Group’s website 31.8% Social media 18.8% e-Newsletters 12.4% Instant messaging 4.7% Mobile phones 4.1% Blogs 2.4% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=164) Yes 45.7% No 54.3% 69 The World Bank Group Myanmar Country Opinion Survey 2014 F. Communication and Information Sharing (continued) 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=163) Yes 14.1% No 85.9% Percentage of Respondents 5. Were you able to obtain this information? (N=23) Yes 91.3% No 8.7% Percentage of Respondents 6. Do you have access to the Internet? (N=152) Yes 92.8% No 7.2% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=153) Yes 43.1% No 56.9% Percentage of Respondents 8. Which do you primarily use? (Select only ONE response) (N=107) The World Bank Group’s country website 57.9% The World Bank Group’s main website 42.1% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=110) High speed 73.6% Dial-up 26.4% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 115 27 6.00 2.15 ago 11. I find the World Bank Group’s websites easy to navigate 85 28 6.78 2.08 12. I find the information on the World Bank Group’s websites useful 82 29 7.17 1.83 13. The World Bank Group’s social media channels are valuable sources of 78 50 6.38 1.87 information about the institution 14. When I need information from the World Bank Group I know how to 105 31 6.35 2.23 find it 15. The World Bank Group is responsive to my information requests and 69 61 6.70 2.12 inquiries 70 The World Bank Group Myanmar Country Opinion Survey 2014 G. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=150) Media 22.0% NGO 16.7% Employee of a Ministry, Ministerial Department or Implementation Agency 12.7% Private Sector Organization 10.7% Office of Parliamentarian 7.3% Office of Minister 4.7% Financial Sector/Private Bank 4.0% Academia/Research Institute/Think Tank 4.0% Office of the President, Prime Minster 3.3% Community Based Organization 3.3% Other 3.3% Bilateral Agency 2.0% Consultant/Contractor working on World Bank Group supported project/program 1.3% Faith-Based Group 1.3% Project Management Unit (PMU) overseeing implementation of project .7% Local Government Office or Staff .7% Multilateral Agency .7% Independent Government Institution .7% Judiciary Branch .7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=153) Other 15.0% Agriculture/rural development/food security 14.4% Public sector governance/public financial management/anti corruption 10.5% Private sector development/foreign direct investment 9.8% Information and communications technology 7.8% Education 6.5% Health/Communicable/non-communicable diseases 5.9% Generalist 5.9% Financial markets/banking 5.2% Energy 4.6% Improving the lives of women/ equality of opportunity 3.3% Job creation/employment 3.3% Transport 2.6% Urban development 2.6% Social protection 1.3% Law and justice/regulatory framework .7% Natural resource management/environmental sustainability .7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=154) Yes 40.9% No 59.1% 71 The World Bank Group Myanmar Country Opinion Survey 2014 G. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Myanmar? (Select only ONE response) (N=143) None 56.6% The World Bank (IBRD/IDA) 32.2% The International Finance Corporation (IFC) 25.9% The Multilateral Investment Guarantee Agency (MIGA) 3.5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=142) Yes 21.1% No 78.9% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Myanmar? (Select only ONE response) (N=30) Working well together 56.7% Collaborating but needs improvement 40.0% Other 3.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Myanmar? (Choose no more than TWO) (Responses Combined; N=151) Observer 51.0% Engage in World Bank Group related/sponsored events/activities 29.1% Use World Bank Group reports/data 28.5% Collaborate as part of my professional duties 23.2% Use World Bank Group website for information, data, research, etc. 21.9% Percentage of Respondents 8. Which best represents your geographic location? (N=157) Yangon 63.7% Outside Yangon 36.3% 72 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Myanmar In general, would you say that Myanmar is headed in...? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other The right direction 100.0% 63.6% 85.7% 75.0% 75.0% 59.4% 71.0% 33.3% 100.0% The wrong direction 0.0% 18.2% 0.0% 0.0% 0.0% 12.5% 9.7% 0.0% 0.0% Not sure 0.0% 18.2% 14.3% 25.0% 25.0% 28.1% 19.4% 66.7% 0.0% Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on WBG Multilateral Financial Sector/ Academia/ Research (Responses combined) Minister Parliamentarian project Agency Private Bank CSO Media institute/ Think tank Other Social protection 0.0% 0.0% 4.5% 0.0% 4.5% 13.3% 9.1% 0.0% 0.0% Transport 25.0% 27.3% 27.3% 50.0% 18.2% 6.7% 21.2% 16.7% 25.0% Security/stabilization/reconstruction 33.3% 36.4% 18.2% 25.0% 13.6% 20.0% 21.2% 66.7% 25.0% Public sector governance/ reform 25.0% 18.2% 27.3% 25.0% 22.7% 23.3% 18.2% 50.0% 12.5% Global/regional integration 8.3% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% Improving the lives of women 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Domestic private sector development 16.7% 9.1% 4.5% 0.0% 27.3% 0.0% 6.1% 0.0% 12.5% Foreign direct investment 16.7% 18.2% 13.6% 50.0% 4.5% 6.7% 6.1% 0.0% 12.5% Water and sanitation 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% Energy* 25.0% 9.1% 13.6% 50.0% 9.1% 10.0% 3.0% 50.0% 12.5% Regional conflict and tensions 0.0% 0.0% 9.1% 0.0% 0.0% 10.0% 3.0% 0.0% 0.0% Job creation/employment 25.0% 27.3% 4.5% 25.0% 9.1% 3.3% 27.3% 16.7% 12.5% Rural development 16.7% 36.4% 13.6% 0.0% 27.3% 16.7% 3.0% 0.0% 12.5% Financial markets 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 4.5% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 9.1% 0.0% 0.0% 3.3% 0.0% 0.0% 12.5% Equality of opportunity 0.0% 0.0% 4.5% 0.0% 4.5% 16.7% 3.0% 0.0% 12.5% Health 8.3% 0.0% 13.6% 0.0% 9.1% 20.0% 24.2% 0.0% 12.5% Education 16.7% 18.2% 36.4% 0.0% 40.9% 36.7% 57.6% 50.0% 62.5% Poverty reduction 8.3% 9.1% 31.8% 50.0% 22.7% 23.3% 30.3% 33.3% 37.5% Food security 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% 3.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 4.5% 0.0% 0.0% 13.3% 3.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 8.3% 9.1% 4.5% 0.0% 18.2% 6.7% 3.0% 0.0% 12.5% Trade and exports 0.0% 0.0% 0.0% 25.0% 9.1% 6.7% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 27.3% 22.7% 0.0% 9.1% 16.7% 6.1% 0.0% 12.5% Law and justice 0.0% 0.0% 0.0% 0.0% 4.5% 6.7% 15.2% 0.0% 12.5% Regulatory framework 8.3% 0.0% 4.5% 0.0% 9.1% 0.0% 3.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 9.1% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Natural resource management 8.3% 9.1% 0.0% 0.0% 4.5% 10.0% 0.0% 0.0% 0.0% Anti corruption 16.7% 9.1% 18.2% 0.0% 9.1% 6.7% 18.2% 16.7% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 8.3% 9.1% 9.1% 0.0% 4.5% 0.0% 12.1% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar should emphasize in the near future? (Choose no more than FIVE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Social cohesion 25.0% 0.0% 22.7% 50.0% 23.8% 28.1% 27.3% 0.0% 12.5% Poverty reduction 41.7% 36.4% 36.4% 50.0% 33.3% 37.5% 45.5% 66.7% 50.0% Security/stabilization/reconstruction 33.3% 54.5% 18.2% 25.0% 9.5% 34.4% 30.3% 16.7% 25.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Global/regional integration* 16.7% 18.2% 4.5% 25.0% 0.0% 0.0% 3.0% 0.0% 0.0% Improving the lives of women 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 12.5% Domestic private sector development 33.3% 36.4% 9.1% 0.0% 19.0% 9.4% 18.2% 16.7% 12.5% Foreign direct investment 25.0% 18.2% 31.8% 50.0% 14.3% 15.6% 21.2% 0.0% 25.0% Economic growth 16.7% 36.4% 31.8% 50.0% 38.1% 15.6% 24.2% 16.7% 0.0% Energy 8.3% 18.2% 4.5% 50.0% 9.5% 12.5% 21.2% 33.3% 25.0% Regional conflict and tensions 0.0% 9.1% 9.1% 0.0% 0.0% 12.5% 6.1% 0.0% 0.0% Job creation/employment 33.3% 18.2% 40.9% 25.0% 19.0% 12.5% 30.3% 33.3% 50.0% Rural development* 41.7% 63.6% 9.1% 25.0% 47.6% 37.5% 24.2% 0.0% 37.5% Financial markets 8.3% 9.1% 4.5% 0.0% 4.8% 3.1% 3.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 16.7% 0.0% Environmental sustainability 8.3% 0.0% 9.1% 0.0% 9.5% 9.4% 15.2% 0.0% 0.0% Equality of opportunity 8.3% 0.0% 9.1% 0.0% 9.5% 21.9% 6.1% 0.0% 0.0% Health* 25.0% 9.1% 31.8% 0.0% 28.6% 18.8% 18.2% 83.3% 25.0% Education* 66.7% 72.7% 68.2% 25.0% 90.5% 59.4% 51.5% 100.0% 75.0% Transport 8.3% 18.2% 4.5% 50.0% 9.5% 18.8% 21.2% 16.7% 25.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 9.4% 6.1% 0.0% 0.0% Social protection 8.3% 0.0% 13.6% 0.0% 0.0% 6.3% 9.1% 16.7% 12.5% Climate change 0.0% 0.0% 0.0% 0.0% 4.8% 6.3% 0.0% 0.0% 12.5% Agricultural development 0.0% 0.0% 18.2% 25.0% 9.5% 9.4% 6.1% 0.0% 0.0% Trade and exports 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Crime and violence 0.0% 0.0% 4.5% 0.0% 0.0% 9.4% 3.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 6.1% 0.0% 0.0% Law and justice 16.7% 9.1% 4.5% 0.0% 14.3% 6.3% 21.2% 0.0% 25.0% Regulatory framework 0.0% 0.0% 4.5% 25.0% 4.8% 3.1% 3.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 25.0% 9.5% 0.0% 3.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 13.6% 0.0% 9.5% 6.3% 0.0% 0.0% 12.5% Anti corruption 16.7% 0.0% 18.2% 0.0% 4.8% 6.3% 18.2% 0.0% 25.0% Public sector governance/ reform 33.3% 45.5% 36.4% 0.0% 23.8% 28.1% 24.2% 33.3% 37.5% Information and communications technology 8.3% 9.1% 13.6% 0.0% 0.0% 9.4% 18.2% 16.7% 0.0% *Significantly different between stakeholder groups 74 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Water and sanitation 16.7% 0.0% 13.6% 25.0% 0.0% 3.1% 0.0% 0.0% 12.5% Equality of opportunity 8.3% 0.0% 4.5% 0.0% 9.1% 31.3% 15.2% 16.7% 0.0% Economic growth 25.0% 45.5% 31.8% 50.0% 22.7% 21.9% 30.3% 16.7% 12.5% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 8.3% 18.2% 0.0% 0.0% 0.0% 15.6% 9.1% 0.0% 12.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Improving the lives of women 8.3% 0.0% 9.1% 0.0% 0.0% 6.3% 0.0% 0.0% 12.5% Rural development 50.0% 72.7% 50.0% 0.0% 63.6% 37.5% 42.4% 16.7% 62.5% Urban development* 16.7% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 4.5% 25.0% 9.1% 6.3% 3.0% 0.0% 0.0% Social protection 0.0% 0.0% 4.5% 0.0% 0.0% 3.1% 3.0% 0.0% 12.5% Law and justice 0.0% 18.2% 0.0% 0.0% 4.5% 3.1% 0.0% 0.0% 0.0% Transport 16.7% 9.1% 0.0% 25.0% 9.1% 9.4% 15.2% 0.0% 12.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 8.3% 0.0% 0.0% 0.0% 4.5% 6.3% 3.0% 0.0% 0.0% Security/stabilization/reconstruction* 0.0% 0.0% 0.0% 50.0% 0.0% 6.3% 6.1% 0.0% 0.0% Anti corruption 0.0% 9.1% 9.1% 25.0% 4.5% 0.0% 12.1% 0.0% 0.0% Domestic private sector development 16.7% 18.2% 18.2% 0.0% 22.7% 6.3% 21.2% 33.3% 12.5% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 9.1% 3.1% 12.1% 0.0% 0.0% Energy 16.7% 0.0% 18.2% 0.0% 13.6% 9.4% 12.1% 16.7% 37.5% Public sector governance/ reform 16.7% 9.1% 22.7% 0.0% 22.7% 6.3% 12.1% 33.3% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Education 33.3% 9.1% 18.2% 50.0% 31.8% 37.5% 30.3% 66.7% 25.0% Natural resource management 0.0% 0.0% 9.1% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 0.0% 0.0% 0.0% 25.0% 4.5% 18.8% 0.0% 0.0% 0.0% Agricultural development 16.7% 36.4% 22.7% 0.0% 13.6% 21.9% 18.2% 33.3% 37.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 41.7% 45.5% 50.0% 25.0% 36.4% 34.4% 48.5% 66.7% 37.5% Financial markets 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 4.5% 0.0% 9.1% 0.0% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups 75 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Myanmar? (Choose no more than THREE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Energy 41.7% 36.4% 45.5% 25.0% 40.9% 25.0% 33.3% 33.3% 25.0% Improving the lives of women 0.0% 0.0% 0.0% 0.0% 4.5% 3.1% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 9.1% 13.6% 25.0% 9.1% 6.3% 12.1% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 25.0% 4.5% 3.1% 6.1% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 8.3% 0.0% 13.6% 25.0% 22.7% 15.6% 9.1% 16.7% 12.5% Disaster management* 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 12.5% Rural development 0.0% 36.4% 4.5% 25.0% 18.2% 15.6% 9.1% 16.7% 12.5% Foreign direct investment 50.0% 36.4% 45.5% 25.0% 27.3% 37.5% 54.5% 66.7% 50.0% Urban development* 0.0% 0.0% 0.0% 25.0% 0.0% 3.1% 0.0% 0.0% 0.0% Water and sanitation 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% Trade and exports 8.3% 9.1% 9.1% 0.0% 18.2% 15.6% 18.2% 16.7% 12.5% Information and communications technology 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 6.1% 0.0% 0.0% Regulatory framework 8.3% 0.0% 4.5% 25.0% 4.5% 0.0% 3.0% 16.7% 12.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 9.1% 0.0% 4.5% 12.5% 0.0% 16.7% 0.0% Public sector governance/ reform 8.3% 18.2% 13.6% 0.0% 13.6% 28.1% 24.2% 0.0% 25.0% Domestic private sector development 50.0% 18.2% 36.4% 0.0% 22.7% 25.0% 30.3% 33.3% 12.5% Job creation/employment 25.0% 9.1% 9.1% 25.0% 9.1% 9.4% 12.1% 0.0% 12.5% Agricultural development 8.3% 18.2% 18.2% 25.0% 36.4% 6.3% 24.2% 16.7% 0.0% Food security 8.3% 0.0% 0.0% 0.0% 4.5% 6.3% 0.0% 0.0% 0.0% Transport* 25.0% 54.5% 27.3% 25.0% 18.2% 12.5% 15.2% 0.0% 50.0% Security/stabilization/reconstruction 0.0% 0.0% 0.0% 0.0% 0.0% 9.4% 3.0% 0.0% 12.5% Education 8.3% 0.0% 4.5% 0.0% 9.1% 18.8% 6.1% 0.0% 12.5% Natural resource management 25.0% 18.2% 27.3% 0.0% 13.6% 18.8% 12.1% 33.3% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 4.5% 9.4% 9.1% 16.7% 12.5% Local governance and institutions 8.3% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 8.3% 36.4% 13.6% 0.0% 4.5% 12.5% 6.1% 16.7% 12.5% *Significantly different between stakeholder groups 76 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Myanmar, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Better employment opportunities for young people 41.7% 18.2% 35.0% 33.3% 23.8% 25.8% 35.5% 40.0% 25.0% Better employment opportunities for women 8.3% 0.0% 5.0% 0.0% 0.0% 6.5% 0.0% 0.0% 12.5% Greater access to micro-finance for the poor 8.3% 36.4% 30.0% 33.3% 4.8% 22.6% 12.9% 20.0% 37.5% Greater voice and participation for citizens to help ensure greater 8.3% 0.0% 15.0% 0.0% 9.5% 16.1% 3.2% 0.0% 12.5% accountability Greater access to health and nutrition for citizens 8.3% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better entrepreneurial opportunities* 16.7% 54.5% 10.0% 0.0% 28.6% 12.9% 38.7% 20.0% 12.5% A growing middle class 25.0% 9.1% 5.0% 0.0% 4.8% 6.5% 16.1% 0.0% 25.0% Better opportunity for the poor who live in rural areas 16.7% 36.4% 20.0% 0.0% 38.1% 32.3% 38.7% 40.0% 25.0% Better opportunity for the poor who live in urban areas 8.3% 0.0% 0.0% 0.0% 0.0% 9.7% 6.5% 20.0% 0.0% Consistent economic growth 0.0% 9.1% 20.0% 33.3% 38.1% 16.1% 9.7% 0.0% 0.0% More reliable social safety net 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy 8.3% 9.1% 0.0% 0.0% 4.8% 9.7% 6.5% 0.0% 0.0% Education and training that better ensure job opportunity 33.3% 18.2% 45.0% 66.7% 38.1% 25.8% 19.4% 40.0% 25.0% Better quality public services 8.3% 9.1% 5.0% 33.3% 4.8% 6.5% 12.9% 20.0% 25.0% Other 8.3% 0.0% 0.0% 0.0% 4.8% 9.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Office of the Employee of a Minis try/ Bilateral/ Private Sector/ Academia/ Pres ident/ Prime Office of PMU/ Cons ultant on Multilateral Financial Sector/ Res earch ins titute/ Mins ter/ Minis ter Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 11 5.36 3.04 11 4.73 2.65 22 5.05 2.21 4 5.00 2.31 21 4.52 2.68 27 4.48 2.36 31 4.06 1.75 5 5.40 2.07 8 6.13 2.53 World Bank Group in Myanmar? (1-Not familiar at all, 10-Extremely familiar) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Pres ident/ Prim e Office of PMU/ Cons ultant on Multilateral Financial Sector/ Res earch ins titute/ Mins ter/ Minis ter Parliam entarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 9 6.89 2.32 10 6.80 2.10 20 5.80 2.33 4 5.50 1.91 16 5.88 1.78 22 5.45 2.18 26 5.81 2.12 5 5.40 1.95 6 8.17 1.83 Myanm ar. (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Pres ident/ Prim e Office of PMU/ Cons ultant on Multilateral Financial Sector/ Res earch ins titute/ Mins ter/ Minis ter Parliam entarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) to help Myanm ar 9 6.44 2.01 10 7.00 1.76 18 5.83 2.15 4 5.75 1.71 14 5.21 2.19 20 5.25 2.29 24 5.58 2.24 5 5.80 .84 7 6.86 2.27 s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 77 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Myanmar? (Choose no more than THREE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Social protection 0.0% 0.0% 4.5% 0.0% 0.0% 3.1% 12.1% 0.0% 0.0% Security/stabilization/reconstruction 0.0% 0.0% 4.5% 0.0% 0.0% 3.1% 6.1% 0.0% 0.0% Public sector governance/ reform 33.3% 36.4% 22.7% 50.0% 27.3% 28.1% 24.2% 50.0% 37.5% Transport 25.0% 45.5% 22.7% 0.0% 18.2% 28.1% 30.3% 0.0% 37.5% Poverty reduction 33.3% 0.0% 31.8% 0.0% 36.4% 21.9% 30.3% 66.7% 12.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the lives of women 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 6.1% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 25.0% 63.6% 27.3% 0.0% 40.9% 25.0% 30.3% 33.3% 25.0% Domestic private sector development 8.3% 9.1% 22.7% 25.0% 22.7% 15.6% 21.2% 16.7% 12.5% Foreign direct investment 16.7% 0.0% 13.6% 25.0% 4.5% 3.1% 12.1% 0.0% 0.0% Water and sanitation 8.3% 0.0% 4.5% 0.0% 0.0% 3.1% 0.0% 0.0% 12.5% Energy 33.3% 54.5% 27.3% 50.0% 22.7% 18.8% 18.2% 0.0% 12.5% Social cohesion 8.3% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Job creation/employment 16.7% 9.1% 18.2% 0.0% 4.5% 18.8% 18.2% 0.0% 0.0% Financial markets* 0.0% 9.1% 18.2% 0.0% 9.1% 0.0% 6.1% 16.7% 50.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 16.7% 12.5% Equality of opportunity 0.0% 0.0% 4.5% 25.0% 0.0% 12.5% 0.0% 16.7% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Health 8.3% 0.0% 18.2% 25.0% 18.2% 18.8% 12.1% 50.0% 12.5% Education 41.7% 36.4% 27.3% 25.0% 22.7% 34.4% 33.3% 33.3% 25.0% Food security 8.3% 0.0% 0.0% 0.0% 13.6% 6.3% 3.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 16.7% 18.2% 4.5% 25.0% 4.5% 3.1% 6.1% 0.0% 0.0% Trade and exports 0.0% 0.0% 9.1% 25.0% 9.1% 6.3% 9.1% 0.0% 0.0% Economic growth 8.3% 9.1% 4.5% 0.0% 18.2% 3.1% 9.1% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 3.0% 0.0% 0.0% Local governance and institutions* 0.0% 0.0% 0.0% 0.0% 13.6% 6.3% 0.0% 0.0% 25.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 9.1% 0.0% 4.5% 6.3% 0.0% 0.0% 12.5% Information and communications technology 8.3% 9.1% 4.5% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 25.0% 0.0% 9.4% 3.0% 0.0% 12.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Greatest Value Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Convening/Facilitating 9.1% 0.0% 9.5% 25.0% 0.0% 0.0% 3.3% 0.0% 0.0% Data 9.1% 0.0% 4.8% 0.0% 0.0% 12.0% 10.0% 0.0% 0.0% Policy advice, studies, analyses 9.1% 45.5% 14.3% 25.0% 50.0% 36.0% 26.7% 0.0% 50.0% Financial resources 36.4% 54.5% 52.4% 25.0% 35.0% 36.0% 36.7% 60.0% 37.5% Capacity development 9.1% 0.0% 4.8% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% Technical assistance 18.2% 0.0% 4.8% 0.0% 10.0% 0.0% 10.0% 20.0% 12.5% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 3.3% 20.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation 9.1% 0.0% 9.5% 25.0% 5.0% 12.0% 6.7% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Convening/Facilitating 18.2% 27.3% 0.0% 25.0% 15.0% 4.0% 6.7% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 5.0% 8.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses 0.0% 9.1% 14.3% 25.0% 5.0% 12.0% 20.0% 0.0% 0.0% Financial resources 36.4% 0.0% 23.8% 0.0% 20.0% 20.0% 10.0% 0.0% 0.0% Capacity development 9.1% 9.1% 0.0% 25.0% 15.0% 12.0% 10.0% 20.0% 12.5% Technical assistance 27.3% 45.5% 52.4% 0.0% 20.0% 24.0% 23.3% 60.0% 50.0% Mobilizing third party financial resources 9.1% 9.1% 0.0% 0.0% 10.0% 8.0% 10.0% 0.0% 12.5% Donor coordination 0.0% 0.0% 9.5% 25.0% 10.0% 4.0% 6.7% 20.0% 12.5% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Strategy formulation 0.0% 0.0% 0.0% 0.0% 0.0% 8.0% 3.3% 0.0% 12.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Myanmar’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Employee of a Minis try/ Bilateral/ Private Sector/ Academ ia/ Pres ident/ Prim e Office of PMU/ Cons ultant on Multilateral Financial Sector/ Res earch ins titute/ Mins ter/ Minis ter Parliam entarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 6 7.00 1.67 8 6.38 1.69 16 6.00 1.41 4 4.75 1.50 14 5.14 1.51 17 5.47 1.91 21 5.81 2.02 3 6.33 1.53 4 7.25 1.89 Data 8 6.75 2.31 8 6.50 1.85 19 6.00 1.60 2 3.50 .71 17 6.24 1.52 16 7.44 1.97 19 6.89 2.00 4 6.50 1.29 4 7.75 2.22 Policy advice, s tudies , analys es 10 6.70 2.45 9 7.00 1.66 21 6.14 1.68 4 4.75 2.50 18 6.50 1.72 14 6.29 1.64 19 6.21 2.30 3 7.00 1.00 5 8.40 1.34 Financial res ources 8 7.00 2.14 9 7.00 1.22 19 6.42 1.54 3 6.33 3.21 17 6.18 2.46 16 7.00 1.75 20 5.90 2.13 3 7.00 1.00 5 8.60 1.67 Technical as s is tance 7 7.57 2.37 7 7.29 1.38 19 6.47 1.31 4 5.25 1.89 14 6.29 1.68 16 6.38 1.82 18 6.11 2.27 5 6.60 1.14 5 8.20 1.30 Mobilizing third party financial res ources * 5 7.20 2.28 7 7.00 1.41 15 5.53 1.55 2 3.00 1.41 15 5.47 1.96 13 5.77 2.31 16 5.25 2.14 3 7.00 2.65 4 9.00 2.00 Donor coordination 6 6.33 1.97 8 7.00 1.60 16 5.81 1.42 4 6.25 2.63 15 5.40 1.80 15 6.67 2.32 18 5.72 2.24 4 6.75 1.50 2 7.50 2.12 Linkage to non-Bank expertis e* 5 6.80 2.39 7 6.57 1.81 15 5.20 1.66 2 2.50 .71 12 5.58 1.44 11 5.55 2.25 16 4.88 1.36 2 5.50 .71 3 7.67 2.52 Strategy form ulation* 8 7.13 1.55 9 6.67 1.66 16 5.81 1.38 4 4.00 1.41 14 6.14 1.23 16 5.69 1.74 17 4.88 1.93 4 5.75 1.26 5 7.60 .89 *Significantly different between stakeholder groups 79 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Myanmar. To what degree would Myanmar benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage and 11 6.73 1.95 9 6.00 2.35 19 6.21 1.96 4 6.00 2.94 17 6.18 1.88 27 6.56 2.53 32 6.44 2.08 3 5.67 1.15 4 7.50 3.32 participate in development efforts The public sector, related to implementation of specific development 11 7.09 1.92 11 6.91 1.70 22 6.95 2.03 3 7.00 1.00 21 6.86 2.13 30 7.23 2.28 31 6.84 2.37 6 7.33 .82 8 8.50 1.31 projects on the ground The public sector, related to changing 11 6.45 2.11 11 6.55 1.92 19 6.89 1.97 4 7.00 1.63 21 6.52 1.89 29 7.38 2.13 30 6.13 2.27 5 7.40 .55 8 8.63 1.06 institutions The private sector, related to institutional 12 6.67 1.78 11 6.64 1.69 19 6.68 2.00 4 6.25 2.75 20 6.55 1.88 26 7.23 2.27 31 6.26 2.52 3 6.33 1.15 8 8.63 1.19 and policy change How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Myanmar? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 9 7.44 1.94 8 6.75 1.39 16 6.44 1.46 4 5.25 1.71 16 6.25 1.81 16 6.13 2.85 20 6.55 2.33 4 6.75 .96 6 6.17 1.60 Citizen engagement 9 7.00 1.87 8 6.75 2.12 15 6.00 1.81 2 3.50 .71 16 6.13 2.00 20 5.30 2.87 23 5.39 2.41 4 6.00 1.41 7 6.00 2.65 Policy design 9 7.22 1.72 8 6.25 1.28 15 6.20 1.61 3 4.67 1.53 14 6.50 1.74 20 5.80 2.33 22 5.45 2.44 4 5.75 .96 7 6.29 1.70 When thinking about how to improve capacity building in Myanmar to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 10 8.50 1.43 8 8.25 1.49 19 7.95 1.90 4 5.75 .96 16 7.31 1.66 19 7.26 2.31 23 7.74 1.94 5 7.60 1.52 7 7.43 2.23 Citizen engagement 10 8.50 1.43 8 8.25 1.91 19 7.89 1.66 4 5.25 2.22 16 7.31 1.70 25 7.52 1.90 26 7.31 2.31 5 7.80 1.48 7 8.43 1.13 Policy design 9 8.56 1.59 8 8.25 1.49 19 7.95 1.84 4 5.50 1.73 15 7.73 1.44 25 7.28 1.86 23 7.70 2.05 5 7.00 1.87 7 8.00 1.00 80 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Staff too inaccessible 8.3% 0.0% 22.7% 25.0% 4.8% 3.2% 9.1% 0.0% 25.0% Not exploring alternative policy options 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Myanmar 41.7% 54.5% 36.4% 0.0% 23.8% 29.0% 27.3% 16.7% 25.0% Not enough public disclosure of its work 50.0% 45.5% 27.3% 25.0% 33.3% 41.9% 42.4% 33.3% 37.5% Not collaborating enough with non-state actors 8.3% 9.1% 13.6% 0.0% 9.5% 16.1% 6.1% 33.3% 12.5% Not aligned with country priorities 8.3% 9.1% 13.6% 0.0% 14.3% 3.2% 6.1% 0.0% 12.5% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 0.0% 0.0% 4.5% 25.0% 14.3% 3.2% 3.0% 0.0% 12.5% Not willing to honestly criticize policies and reform efforts in the 8.3% 0.0% 4.5% 25.0% 4.8% 0.0% 9.1% 0.0% 12.5% country Too influenced by developed countries 16.7% 36.4% 9.1% 0.0% 9.5% 12.9% 21.2% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 0.0% 18.2% 0.0% 0.0% 4.8% 9.7% 6.1% 0.0% 0.0% World Bank Group’s processes too slow 16.7% 0.0% 13.6% 0.0% 9.5% 9.7% 6.1% 33.3% 25.0% Too bureaucratic in its operational policies and procedures 0.0% 0.0% 4.5% 0.0% 14.3% 9.7% 0.0% 0.0% 12.5% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Arrogant in its approach 0.0% 0.0% 9.1% 0.0% 4.8% 0.0% 6.1% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 16.7% 0.0% Its advice and strategies do not lend themselves to practical problem 0.0% 0.0% 4.5% 0.0% 19.0% 3.2% 3.0% 0.0% 0.0% solving Not focused enough on issues that are unique to post-conflict 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 3.0% 16.7% 12.5% countries* Inadequate number of World Bank Group staff members located in the 8.3% 9.1% 13.6% 0.0% 4.8% 12.9% 9.1% 16.7% 0.0% country Other* 0.0% 0.0% 0.0% 25.0% 0.0% 6.5% 0.0% 0.0% 0.0% Don’t know 8.3% 9.1% 4.5% 25.0% 9.5% 12.9% 15.2% 16.7% 0.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Capacity development 25.0% 9.1% 13.6% 50.0% 18.2% 25.0% 18.8% 33.3% 0.0% Policy based lending / budget support to the Government 58.3% 45.5% 50.0% 0.0% 27.3% 28.1% 34.4% 0.0% 25.0% Knowledge products/services 0.0% 0.0% 18.2% 0.0% 13.6% 18.8% 6.3% 16.7% 25.0% Investment lending 50.0% 63.6% 40.9% 50.0% 31.8% 18.8% 31.3% 33.3% 25.0% Technical assistance 50.0% 36.4% 59.1% 0.0% 54.5% 34.4% 68.8% 66.7% 50.0% Trust Fund management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% Co-financing arrangements 0.0% 0.0% 4.5% 25.0% 18.2% 25.0% 6.3% 16.7% 12.5% Sector-wide approaches 0.0% 9.1% 4.5% 50.0% 4.5% 12.5% 9.4% 0.0% 25.0% Emergency Recovery lending* 0.0% 0.0% 0.0% 25.0% 4.5% 3.1% 3.1% 33.3% 12.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Don’t know 0.0% 9.1% 4.5% 0.0% 13.6% 15.6% 6.3% 0.0% 12.5% *Significantly different between stakeholder groups 81 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Academia/think tanks/research institutes 33.3% 18.2% 36.4% 0.0% 22.7% 28.1% 39.4% 33.3% 12.5% Donor community 8.3% 18.2% 18.2% 25.0% 13.6% 21.9% 9.1% 33.3% 37.5% Media 16.7% 9.1% 4.5% 0.0% 0.0% 3.1% 9.1% 0.0% 12.5% NGOs 16.7% 9.1% 9.1% 25.0% 22.7% 40.6% 12.1% 16.7% 12.5% Local Government 58.3% 45.5% 40.9% 25.0% 36.4% 31.3% 45.5% 16.7% 50.0% Private sector 16.7% 18.2% 9.1% 50.0% 18.2% 15.6% 12.1% 16.7% 0.0% Parliament 8.3% 54.5% 18.2% 0.0% 27.3% 9.4% 21.2% 16.7% 25.0% Community Based Organizations (CBOs) 25.0% 0.0% 22.7% 25.0% 27.3% 31.3% 30.3% 33.3% 12.5% Beneficiaries 16.7% 9.1% 9.1% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 16.7% 0.0% Faith based organizations 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN agencies 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Regional organizations 0.0% 9.1% 22.7% 0.0% 22.7% 3.1% 12.1% 16.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 4.5% 0.0% 4.5% 9.4% 0.0% 0.0% 12.5% To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 11 8.64 1.36 10 7.80 1.14 21 7.38 1.60 4 6.50 2.08 19 7.53 1.43 26 6.62 2.30 32 7.75 2.21 5 6.60 .55 8 7.13 2.59 Myanmar The World Bank Group’s work is aligned with what I consider the development 11 7.82 2.18 10 7.70 1.34 21 6.90 1.70 4 6.00 2.16 18 6.94 1.76 26 6.27 2.39 29 6.69 2.07 5 6.20 1.48 8 6.75 1.91 priorities for Myanmar The World Bank Group supports programs and strategies that are realistic for 11 7.55 1.63 9 7.33 1.87 21 6.62 1.53 4 5.50 1.00 19 6.84 1.80 24 5.92 2.00 27 6.26 2.10 5 6.00 .71 8 6.38 1.85 Myanmar The World Bank Group treats clients and 10 7.50 1.96 8 7.50 1.41 17 6.53 1.42 4 6.00 1.41 17 6.71 2.05 20 6.65 2.08 25 6.60 1.96 4 6.75 1.71 6 7.17 1.94 stakeholders in Myanmar with respect 82 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Myanmar in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 9 7.33 2.18 7 6.29 1.80 17 6.47 1.42 3 5.33 2.52 11 6.00 2.00 18 5.50 2.26 17 5.82 1.59 3 5.67 .58 5 7.40 2.30 Flexibility (in terms of the institution’s 9 7.11 1.69 7 6.14 1.35 17 6.24 1.25 3 4.00 1.00 11 5.73 2.00 19 4.42 2.06 16 6.00 1.41 3 5.33 .58 4 6.50 3.11 products and services)* Flexibility (in terms of changing country 10 7.30 1.95 9 6.89 1.76 19 6.26 1.63 3 4.33 1.15 15 6.13 1.96 20 4.80 2.04 22 5.86 1.70 4 5.25 1.26 6 7.33 2.66 circumstances)* Being inclusive 11 7.27 2.00 9 6.89 1.36 19 6.42 1.74 4 5.50 .58 13 6.54 1.90 18 5.39 1.97 22 6.23 1.74 3 5.67 1.53 6 7.17 2.48 Openness 11 7.09 2.39 9 6.00 2.24 20 6.65 1.50 3 4.67 1.15 15 5.73 1.79 23 5.70 2.32 25 5.68 2.76 3 6.00 1.00 6 7.83 1.47 Staff accessibility 10 6.90 2.23 9 5.67 2.18 18 6.17 1.29 4 5.00 1.15 13 5.23 1.96 20 5.25 2.36 20 5.65 2.43 4 5.50 1.29 5 7.20 1.92 Straightforwardness and honesty 10 7.50 2.12 8 5.88 2.36 18 6.78 1.35 3 5.00 1.00 13 6.46 2.07 19 5.74 1.91 19 6.26 2.21 4 5.75 .96 6 6.83 2.14 Ease of access to the people at the World Bank Group who are making decisions 8 7.00 2.83 8 6.25 2.43 17 6.65 1.62 3 4.33 1.53 12 5.08 2.02 15 5.20 2.24 17 5.65 2.98 3 5.67 .58 6 7.17 2.14 important to my work Collaboration with civil society 8 6.75 1.98 6 4.67 1.51 16 5.81 1.17 4 4.75 1.50 15 5.80 2.08 17 4.94 2.33 18 5.67 2.17 3 6.67 1.53 4 7.00 2.45 Collaboration with the Government 10 8.00 1.70 9 7.67 1.41 19 7.53 1.71 4 6.00 2.45 15 7.33 1.05 21 7.24 1.89 23 7.43 1.65 4 7.00 1.83 5 8.80 1.10 Collaboration with other donors and 7 8.29 1.38 7 7.71 1.25 15 6.87 1.36 4 5.25 1.71 10 6.90 1.85 16 6.38 2.09 16 6.31 1.89 3 7.33 1.15 4 8.00 1.83 development partners Collaboration with the private sector 7 6.57 1.72 7 5.71 1.25 14 5.86 1.23 3 4.67 .58 12 5.25 2.18 12 5.25 1.91 20 5.35 2.16 2 6.50 2.12 4 8.75 1.50 The speed in which it gets things 9 6.67 2.29 7 5.57 2.82 17 5.59 1.42 3 4.67 .58 10 5.20 2.04 17 4.76 2.02 18 5.33 1.94 3 6.33 1.53 4 6.50 3.51 accomplished on the ground Being a long-term partner 10 8.30 2.00 8 7.13 1.81 19 7.68 1.92 3 6.00 1.73 16 6.44 2.13 17 6.35 1.66 20 7.00 1.86 4 6.50 1.29 4 8.75 1.50 *Significantly different between stakeholder groups To be more effective development partner in Myanmar, do you believe that the World Bank Group should have?* (Select only ONE response) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other More local presence 90.9% 54.5% 100.0% 75.0% 78.9% 63.3% 69.0% 66.7% 75.0% The current level of local presence is adequate 0.0% 0.0% 0.0% 0.0% 10.5% 16.7% 13.8% 33.3% 25.0% Less local presence 9.1% 27.3% 0.0% 0.0% 0.0% 0.0% 10.3% 0.0% 0.0% Don't know 0.0% 18.2% 0.0% 25.0% 10.5% 20.0% 6.9% 0.0% 0.0% *Significantly different between stakeholder groups 83 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 8 7.38 1.19 8 7.38 2.20 19 6.84 1.83 4 7.25 1.50 20 6.65 2.37 23 7.78 2.65 29 8.17 2.27 2 5.50 2.12 5 8.40 2.51 Information and communications 10 8.20 1.14 9 7.11 2.52 20 7.65 1.39 4 7.00 1.41 19 7.26 1.45 26 7.23 2.42 29 7.72 2.46 5 7.60 .55 7 8.29 1.80 technology Transport 10 8.60 1.17 9 8.56 1.33 20 8.25 1.37 4 8.00 2.16 19 8.16 1.42 26 8.12 2.29 29 8.45 2.01 5 8.40 1.14 7 9.14 1.21 Crime and violence 10 5.80 1.93 9 5.33 2.40 19 5.53 1.50 4 5.75 2.87 19 5.63 1.89 23 5.52 1.88 26 5.92 2.37 3 4.67 .58 6 6.33 1.51 Regional conflict and tensions 10 6.00 1.63 9 5.33 2.40 19 5.63 1.64 4 5.75 2.87 19 6.42 1.92 23 6.00 2.04 26 5.77 2.20 3 4.67 .58 6 6.50 1.52 Law and justice 9 6.11 2.47 8 6.25 2.92 19 6.53 1.65 4 6.50 2.08 19 6.05 2.61 25 6.48 2.52 26 6.96 2.76 3 5.33 1.53 6 7.67 2.25 Urban development 10 8.40 1.43 9 7.44 2.70 21 8.00 1.52 4 7.75 .96 19 7.42 1.68 24 7.42 2.22 28 7.14 2.22 5 8.00 .71 7 9.00 1.41 Environmental sustainability 10 8.40 1.65 9 8.56 1.42 21 8.00 1.52 4 7.50 1.73 19 7.53 1.68 25 7.84 2.46 29 8.00 1.75 5 7.60 .89 7 8.86 2.04 Regulatory framework 9 7.00 1.80 9 6.67 2.78 20 7.25 1.29 4 8.25 1.26 19 6.95 1.81 26 7.46 2.20 25 6.96 2.73 3 6.00 1.73 6 8.33 1.86 Communicable/non-communicable 8 6.63 1.51 8 5.75 2.66 19 7.53 1.47 4 6.25 3.30 19 6.58 1.64 26 6.04 2.41 27 6.33 2.13 5 7.80 .84 5 7.20 3.03 diseases Poverty reduction 9 8.78 1.30 9 7.78 2.82 21 8.43 1.43 4 8.50 1.91 20 8.00 1.45 28 7.79 1.93 29 8.69 2.00 5 8.00 1.73 7 8.29 2.29 Improving the lives of women 9 8.44 1.33 8 7.38 2.88 19 7.47 1.84 4 7.75 1.26 19 6.84 1.77 26 7.69 1.69 27 6.89 2.22 5 6.80 2.17 6 8.00 1.79 Domestic private sector development 10 8.10 1.85 9 8.56 1.33 22 7.77 1.72 4 8.25 .50 20 7.85 1.57 26 7.77 1.61 28 8.21 1.91 5 7.00 2.00 7 9.43 .79 Foreign direct investment* 10 7.70 2.11 9 8.89 1.36 19 7.42 2.04 4 7.50 3.79 19 7.11 2.02 26 7.65 2.06 30 8.23 2.08 5 6.20 2.28 7 9.86 .38 Local governance and institutions 10 6.90 1.52 9 7.11 1.69 17 6.47 1.42 4 7.50 1.73 19 7.21 1.90 26 7.23 1.70 27 7.48 2.17 4 5.75 1.50 5 8.60 1.34 Water and sanitation 10 7.90 1.37 9 6.33 2.35 20 7.90 1.52 4 7.50 2.08 19 7.11 1.24 24 6.75 2.71 29 7.86 2.18 5 7.40 1.95 7 7.86 2.79 Trade and exports 10 7.50 1.78 9 7.67 1.58 20 7.90 1.68 4 6.75 3.20 19 7.32 1.73 24 7.04 2.20 29 7.79 2.32 5 6.20 1.79 7 8.14 1.35 Economic growth 10 8.60 1.17 9 8.22 1.64 21 8.33 1.20 4 8.25 .50 19 7.95 1.47 27 8.07 1.73 29 8.62 1.86 5 8.40 1.14 7 9.29 1.25 Energy 10 7.80 1.75 9 7.11 2.71 20 8.10 1.41 4 7.75 2.87 19 8.11 1.73 27 8.04 2.16 30 8.10 2.35 5 7.60 2.07 6 9.50 .84 Disaster management 10 6.30 1.25 9 6.11 2.20 20 6.90 1.86 3 7.67 1.53 18 6.50 1.50 22 7.09 2.00 29 6.62 2.41 4 6.25 2.06 7 8.00 1.73 Public sector governance/ reform 10 8.50 2.01 9 7.67 2.96 19 7.63 1.77 3 8.67 2.31 19 7.00 2.69 26 8.38 1.75 28 7.86 2.45 5 7.40 1.52 6 9.67 .52 Job creation/employment 10 7.60 1.84 9 8.11 1.54 20 7.70 1.63 4 8.00 1.63 20 7.80 1.28 27 7.56 2.22 30 8.43 1.83 5 7.20 1.64 7 8.14 2.54 Social cohesion 10 7.00 1.15 9 6.44 2.35 19 6.95 1.43 4 6.75 2.22 18 6.89 1.37 26 6.42 2.14 26 7.00 2.45 5 6.60 1.52 6 7.67 1.21 Financial markets 10 7.80 1.62 9 7.78 2.82 20 8.05 1.47 4 7.50 1.29 19 7.32 1.70 25 7.16 2.13 29 7.69 2.29 5 7.00 1.58 7 9.29 .95 Equality of opportunity 10 6.10 1.29 9 6.00 2.29 19 6.42 1.61 4 7.50 1.29 19 7.26 1.59 26 7.27 1.66 26 7.12 2.58 4 5.50 1.29 6 8.67 1.21 Health 10 8.10 1.52 9 8.33 1.41 22 7.82 1.26 4 6.50 3.11 20 7.50 1.47 28 6.50 2.94 29 7.93 2.19 5 7.80 1.10 7 7.71 3.09 Rural development 10 8.40 1.07 9 7.44 2.70 22 8.32 1.25 4 8.25 1.26 19 7.63 1.54 26 7.77 2.27 29 7.83 2.09 5 8.00 1.22 7 8.14 3.29 Global/regional integration 10 7.60 1.51 9 6.33 2.12 19 7.42 1.50 4 6.25 1.26 19 6.47 1.74 25 6.56 2.40 27 6.52 2.29 5 6.40 1.52 6 8.83 1.47 Food security 10 7.30 1.25 9 6.67 2.24 19 7.16 1.80 4 6.25 3.10 19 6.79 1.78 25 6.88 2.51 29 7.28 2.45 5 6.40 1.67 6 8.50 1.38 Education 7 8.57 1.13 8 8.50 1.41 21 8.38 1.02 4 6.50 3.11 19 8.11 1.10 27 7.63 2.47 30 8.63 1.83 5 7.80 1.10 7 8.57 1.99 Security/stabilization/reconstruction 9 6.89 2.15 9 6.11 2.20 19 6.79 1.90 3 7.33 2.31 19 6.26 2.33 26 6.88 2.14 26 6.38 2.59 4 5.25 .96 6 8.67 1.37 Social protection 10 6.80 1.81 9 6.33 2.40 19 6.68 1.83 3 7.00 1.73 19 6.47 1.61 24 6.21 2.38 29 6.97 2.61 5 6.40 1.82 6 8.17 1.94 Climate change 10 7.00 1.76 9 6.56 2.35 18 6.94 1.86 4 7.50 1.29 19 6.63 1.67 24 7.04 1.94 28 6.29 2.23 5 6.60 1.67 6 8.83 1.17 Agricultural development 10 7.90 .99 9 8.56 1.33 19 8.21 1.27 4 8.50 1.91 18 7.83 1.47 28 8.00 2.05 30 8.50 1.53 4 7.50 1.00 6 9.17 .98 Natural resource management 10 7.80 2.04 9 7.44 2.74 19 7.58 2.06 4 8.00 .82 19 7.26 1.76 27 8.00 1.69 29 7.66 2.38 5 6.60 1.95 6 9.00 .89 *Significantly different between stakeholder groups 84 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Myanmar? (Select only ONE response) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other At the Headquarters (in Washington D.C.) 54.5% 77.8% 59.1% 25.0% 47.6% 45.2% 41.9% 50.0% 12.5% In the country 18.2% 11.1% 4.5% 25.0% 23.8% 16.1% 16.1% 33.3% 25.0% Don't know 27.3% 11.1% 36.4% 50.0% 28.6% 38.7% 41.9% 16.7% 62.5% Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development 11 7.09 1.81 9 6.44 1.74 21 6.38 1.60 4 5.25 1.71 19 6.21 1.58 22 5.55 1.97 24 6.25 1.36 5 5.80 1.79 7 6.29 1.25 results in Myanmar? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country 11 6.73 1.62 9 6.22 1.64 21 6.29 1.74 4 5.00 1.83 18 6.28 1.56 19 5.63 2.17 22 5.82 1.68 5 5.80 1.64 6 6.50 1.87 systems (e.g., procurement, financial management, etc.) in Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 11 7.18 1.78 10 7.40 1.43 22 6.41 2.20 4 5.75 2.06 20 6.70 1.98 25 5.88 2.28 31 6.55 1.84 5 6.80 1.92 8 5.88 2.59 Program 4 Result, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge services (e.g., 11 6.73 1.90 9 6.56 2.01 22 6.64 1.99 4 5.75 1.89 20 6.95 1.73 26 6.15 2.07 29 6.52 2.03 6 6.50 1.87 8 6.25 2.71 research, analysis, data, technical assistance) 85 The World Bank Group Myanmar Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Monthly 18.2% 0.0% 18.2% 50.0% 16.7% 10.3% 9.7% 16.7% 25.0% A few times a year 9.1% 10.0% 27.3% 25.0% 16.7% 24.1% 6.5% 33.3% 12.5% Rarely 45.5% 80.0% 40.9% 25.0% 44.4% 37.9% 58.1% 33.3% 62.5% Never 27.3% 10.0% 13.6% 0.0% 22.2% 27.6% 25.8% 16.7% 0.0% In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 6.75 1.75 8 6.50 1.85 17 6.12 1.22 4 6.00 2.00 12 6.00 1.60 18 6.22 2.16 19 5.58 1.89 4 6.25 1.26 5 4.80 1.48 Include appropriate level of stakeholder 9 6.78 1.48 9 6.44 1.74 17 6.24 1.35 4 7.00 0.00 13 6.38 1.94 22 5.91 2.35 22 5.82 1.76 4 6.00 .82 5 6.00 1.22 involvement during preparation Are relevant to Myanmar's development 11 7.64 1.50 10 7.70 1.25 20 6.80 1.32 4 7.00 0.00 16 6.50 1.83 23 6.74 1.48 25 6.76 2.03 4 5.75 .96 5 7.00 1.87 priorities Lead to practical solutions 10 7.30 1.49 9 7.33 1.12 18 6.72 1.32 4 5.50 2.08 12 6.33 1.50 21 5.71 2.28 23 7.00 2.00 4 5.75 .96 4 7.00 .82 Are accessible (well written and easy to 10 7.10 1.66 10 6.80 1.62 17 6.53 1.18 4 6.50 .58 15 6.07 1.91 23 6.26 2.07 23 6.30 1.82 4 5.25 .96 5 6.00 1.22 understand) Are source of relevant information on 9 7.11 1.96 8 6.25 1.83 17 6.82 1.01 3 6.00 2.65 17 6.41 1.46 23 6.43 1.93 18 6.61 2.40 4 5.50 .58 5 7.00 2.24 global good practices Enhance your knowledge and/or skills 10 7.30 1.83 10 6.60 1.71 19 7.05 1.18 4 5.75 2.06 17 6.35 2.09 25 6.24 2.39 25 6.04 2.59 4 6.00 1.41 5 7.00 2.00 Are adequately disseminated 10 6.20 1.75 9 6.22 1.92 17 5.71 1.79 4 6.00 2.16 14 5.57 1.79 23 5.35 2.39 18 5.39 2.62 4 5.50 1.29 5 4.60 .89 Are translated enough into local language 10 4.80 2.62 10 5.30 2.50 17 5.47 1.91 2 6.00 0.00 16 5.00 2.31 16 5.44 2.39 19 4.95 3.01 4 5.25 .96 4 4.75 1.26 Are adaptable to Myanmar’s specific development challenges and country 11 7.09 1.92 9 7.00 1.50 19 6.37 1.57 3 5.33 2.08 16 6.31 1.96 25 5.76 2.45 22 6.32 2.75 4 5.75 .96 5 6.20 1.30 circumstances Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 11 7.27 1.62 9 6.78 1.72 21 6.52 1.97 3 7.00 1.00 19 6.16 1.80 24 5.75 2.21 28 6.11 2.30 5 6.20 .84 8 5.88 2.10 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 10 7.40 1.35 8 7.75 1.39 19 7.21 1.27 3 7.33 .58 16 6.56 1.36 22 6.41 2.09 25 6.72 1.88 5 6.80 .84 5 7.40 1.14 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 86 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 27.3% 45.5% 33.3% 0.0% 23.8% 37.5% 36.4% 40.0% 37.5% Collaborate more effectively with Government clients 36.4% 63.6% 61.9% 25.0% 33.3% 37.5% 48.5% 80.0% 87.5% Offer more innovative financial products 9.1% 9.1% 23.8% 25.0% 28.6% 9.4% 9.1% 0.0% 12.5% Improve the competitiveness of its financing compared to markets 9.1% 0.0% 0.0% 0.0% 4.8% 6.3% 3.0% 0.0% 0.0% Reach out more to groups outside of Government* 9.1% 0.0% 4.8% 25.0% 14.3% 37.5% 12.1% 0.0% 12.5% Improve the quality of its experts as related to Myanmar’s specific challenges 9.1% 9.1% 14.3% 25.0% 9.5% 3.1% 9.1% 20.0% 12.5% Offer more innovative knowledge services 18.2% 0.0% 4.8% 25.0% 4.8% 3.1% 6.1% 20.0% 0.0% Ensure greater selectivity in its work 27.3% 9.1% 9.5% 0.0% 0.0% 3.1% 6.1% 0.0% 0.0% Increase the level of capacity development in the country 36.4% 36.4% 19.0% 50.0% 47.6% 28.1% 33.3% 40.0% 37.5% Reduce the complexity of obtaining World Bank Group financing 9.1% 9.1% 19.0% 0.0% 9.5% 3.1% 9.1% 0.0% 0.0% Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Work faster 9.1% 9.1% 4.8% 0.0% 0.0% 12.5% 18.2% 0.0% 0.0% Increase the level of World Bank Group staffing in Myanmar’s office 0.0% 9.1% 4.8% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 25.0% 4.8% 6.3% 6.1% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar?* (Select only ONE response) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Financial services 45.5% 18.2% 52.6% 50.0% 47.4% 25.8% 36.7% 40.0% 28.6% Knowledge products 9.1% 18.2% 5.3% 0.0% 5.3% 22.6% 13.3% 20.0% 28.6% Convening services 9.1% 9.1% 15.8% 0.0% 10.5% 3.2% 16.7% 0.0% 28.6% None of the above 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Myanmar 27.3% 45.5% 26.3% 25.0% 26.3% 32.3% 30.0% 40.0% 14.3% Don't know 9.1% 9.1% 0.0% 0.0% 10.5% 16.1% 3.3% 0.0% 0.0% *Significantly different between stakeholder groups Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? (Choose no more than THREE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Social safety nets 8.3% 0.0% 10.0% 25.0% 9.5% 9.7% 15.2% 0.0% 0.0% Public financial management 58.3% 45.5% 60.0% 75.0% 33.3% 38.7% 27.3% 75.0% 25.0% Protecting natural resources wealth of country* 0.0% 18.2% 15.0% 0.0% 38.1% 22.6% 6.1% 0.0% 50.0% Access to justice systems 0.0% 0.0% 0.0% 25.0% 4.8% 6.5% 12.1% 0.0% 0.0% Access to basic services 0.0% 0.0% 5.0% 0.0% 0.0% 6.5% 6.1% 0.0% 0.0% Capacity of state institutions 50.0% 36.4% 45.0% 75.0% 38.1% 29.0% 39.4% 50.0% 75.0% Jobs 25.0% 36.4% 40.0% 0.0% 14.3% 25.8% 39.4% 0.0% 25.0% Improving livelihoods 16.7% 27.3% 5.0% 25.0% 33.3% 32.3% 33.3% 25.0% 12.5% Private sector development 41.7% 54.5% 40.0% 50.0% 47.6% 32.3% 54.5% 0.0% 50.0% Banking services and access to finance 66.7% 72.7% 65.0% 25.0% 61.9% 45.2% 39.4% 100.0% 50.0% Social inclusion 8.3% 9.1% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Stimulating dialogue to promote peace and stability 16.7% 0.0% 5.0% 0.0% 4.8% 22.6% 9.1% 25.0% 12.5% Improving the lives of women 0.0% 0.0% 10.0% 0.0% 9.5% 12.9% 12.1% 25.0% 0.0% *Significantly different between stakeholder groups 87 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar (continued) Which THREE areas below would benefit most from other donors in Myanmar? (Choose no more than THREE) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Social safety nets 25.0% 27.3% 25.0% 50.0% 35.0% 26.7% 36.4% 25.0% 50.0% Public financial management 0.0% 27.3% 10.0% 0.0% 5.0% 0.0% 9.1% 0.0% 12.5% Protecting natural resources wealth of country 41.7% 18.2% 45.0% 0.0% 15.0% 16.7% 27.3% 25.0% 12.5% Access to justice systems 8.3% 0.0% 15.0% 25.0% 10.0% 3.3% 9.1% 25.0% 25.0% Access to basic services 16.7% 36.4% 10.0% 0.0% 20.0% 30.0% 27.3% 50.0% 25.0% Capacity of state institutions 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 18.2% 0.0% 0.0% Jobs 41.7% 45.5% 30.0% 25.0% 15.0% 33.3% 36.4% 25.0% 12.5% Improving livelihoods 41.7% 45.5% 50.0% 50.0% 50.0% 53.3% 33.3% 75.0% 50.0% Private sector development 25.0% 45.5% 25.0% 0.0% 30.0% 6.7% 30.3% 25.0% 12.5% Banking services and access to finance 25.0% 18.2% 10.0% 25.0% 30.0% 10.0% 21.2% 0.0% 0.0% Social inclusion 16.7% 9.1% 15.0% 50.0% 10.0% 23.3% 12.1% 0.0% 25.0% Stimulating dialogue to promote peace and stability 0.0% 9.1% 15.0% 50.0% 20.0% 30.0% 9.1% 25.0% 37.5% Improving the lives of women 41.7% 18.2% 35.0% 25.0% 55.0% 36.7% 30.3% 25.0% 37.5% F. Communication and Information Sharing How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Local newspapers 54.5% 72.7% 42.9% 100.0% 52.4% 53.3% 45.5% 66.7% 37.5% International newspapers 9.1% 9.1% 9.5% 25.0% 19.0% 10.0% 9.1% 0.0% 25.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 6.1% 0.0% 0.0% Local television 36.4% 18.2% 28.6% 0.0% 19.0% 10.0% 12.1% 16.7% 0.0% International television 0.0% 0.0% 4.8% 0.0% 14.3% 3.3% 6.1% 0.0% 0.0% Periodicals 36.4% 36.4% 14.3% 0.0% 23.8% 30.0% 27.3% 50.0% 25.0% Internet 36.4% 45.5% 66.7% 75.0% 38.1% 33.3% 60.6% 33.3% 62.5% Social media 18.2% 0.0% 28.6% 0.0% 14.3% 30.0% 27.3% 16.7% 37.5% Blogs 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 3.0% 0.0% 0.0% Mobile phones 9.1% 9.1% 4.8% 0.0% 4.8% 6.7% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 4.8% 3.3% 0.0% 16.7% 0.0% Other 0.0% 9.1% 0.0% 0.0% 4.8% 16.7% 3.0% 0.0% 12.5% 88 The World Bank Group Myanmar Country Opinion Survey 2014 F. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Blogs 8.3% 0.0% 4.5% 0.0% 0.0% 0.0% 3.0% 0.0% 12.5% Direct contact with World Bank Group 33.3% 27.3% 50.0% 50.0% 31.8% 46.9% 21.2% 33.3% 25.0% e-Newsletters 8.3% 0.0% 9.1% 25.0% 4.5% 9.4% 27.3% 16.7% 12.5% Instant messaging 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 12.1% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences 58.3% 54.5% 45.5% 50.0% 59.1% 28.1% 33.3% 50.0% 37.5% World Bank Group’s publications and other written materials 58.3% 54.5% 36.4% 50.0% 40.9% 46.9% 45.5% 50.0% 25.0% Mobile phones 0.0% 0.0% 9.1% 25.0% 0.0% 6.3% 0.0% 0.0% 0.0% Social media 8.3% 18.2% 9.1% 0.0% 22.7% 25.0% 27.3% 0.0% 25.0% World Bank Group’s website 16.7% 36.4% 36.4% 0.0% 31.8% 25.0% 30.3% 50.0% 62.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 66.7% 72.7% 63.6% 25.0% 31.8% 33.3% 58.1% 40.0% 25.0% No 33.3% 27.3% 36.4% 75.0% 68.2% 66.7% 41.9% 60.0% 75.0% Have you requested information from the World Bank Group on its activities in the past year? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 16.7% 0.0% 30.0% 25.0% 9.1% 9.7% 18.8% 20.0% 0.0% No 83.3% 100.0% 70.0% 75.0% 90.9% 90.3% 81.3% 80.0% 100.0% Were you able to obtain this information?* Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 100.0% - 100.0% 100.0% 100.0% 66.7% 100.0% 0.0% - No 0.0% - 0.0% 0.0% 0.0% 33.3% 0.0% 100.0% - *Significantly different between stakeholder groups Do you have access to the Internet? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 78.9% 90.3% 92.6% 80.0% 85.7% No 0.0% 0.0% 0.0% 0.0% 21.1% 9.7% 7.4% 20.0% 14.3% Do you use/have used the World Bank Group website? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 16.7% 40.0% 66.7% 50.0% 36.8% 35.5% 46.4% 40.0% 71.4% No 83.3% 60.0% 33.3% 50.0% 63.2% 64.5% 53.6% 60.0% 28.6% 89 The World Bank Group Myanmar Country Opinion Survey 2014 F. Communication and Information Sharing (continued) Which do you primarily use? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other The World Bank Group’s country website 100.0% 80.0% 42.1% 33.3% 62.5% 40.0% 66.7% 100.0% 62.5% The World Bank Group’s main website 0.0% 20.0% 57.9% 66.7% 37.5% 60.0% 33.3% 0.0% 37.5% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other High speed 66.7% 100.0% 83.3% 66.7% 70.6% 59.1% 85.7% 0.0% 87.5% Dial-up 33.3% 0.0% 16.7% 33.3% 29.4% 40.9% 14.3% 100.0% 12.5% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data 7 7.00 2.77 8 5.75 1.58 18 6.33 1.75 3 4.00 1.00 12 7.50 2.32 23 5.17 2.35 23 6.17 1.92 4 4.25 .50 7 7.00 2.16 more often than I did a few years ago* I find the World Bank Group’s websites 2 7.50 3.54 5 6.40 1.67 16 7.13 1.54 3 6.33 .58 10 8.20 1.48 17 5.82 2.35 18 7.11 2.22 7 6.43 2.64 easy to navigate I find the information on the World Bank 2 7.50 3.54 5 7.40 1.52 17 6.76 1.20 3 5.67 2.31 10 8.50 1.51 15 6.00 1.73 18 7.50 1.89 7 8.57 1.81 Group’s websites useful* The World Bank Group’s social media channels are valuable sources of 2 4.50 3.54 5 5.60 1.14 13 5.62 1.45 2 5.00 2.83 9 6.44 2.19 14 6.43 2.06 19 7.11 1.52 3 7.00 0.00 6 6.83 2.71 information about the institution When I need information from the World 6 8.83 1.60 8 6.38 1.77 17 6.12 1.65 3 6.67 1.53 12 7.42 2.27 21 4.90 2.36 20 6.55 2.46 4 5.00 0.00 7 7.29 2.14 Bank Group I know how to find it* The World Bank Group is responsive to my 2 9.00 1.41 5 6.40 1.95 13 6.15 1.52 3 5.67 2.52 8 6.88 2.64 10 6.40 2.12 15 7.40 2.47 5 6.20 3.03 information requests and inquiries *Significantly different between stakeholder groups 90 The World Bank Group Myanmar Country Opinion Survey 2014 G. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 50.0% 70.0% 81.8% 75.0% 45.5% 22.6% 20.0% 75.0% 0.0% No 50.0% 30.0% 18.2% 25.0% 54.5% 77.4% 80.0% 25.0% 100.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Myanmar? (Select all that apply) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other The World Bank (IBRD/IDA)* 50.0% 45.5% 72.7% 75.0% 20.0% 13.3% 18.5% 0.0% 14.3% The International Finance Corporation (IFC)* 30.0% 18.2% 36.4% 75.0% 55.0% 10.0% 7.4% 0.0% 28.6% The Multilateral Investment Guarantee Agency (MIGA)* 30.0% 0.0% 0.0% 0.0% 5.0% 0.0% 3.7% 0.0% 0.0% None* 50.0% 54.5% 13.6% 0.0% 40.0% 80.0% 77.8% 100.0% 71.4% *Significantly different between stakeholder groups Do you projects involve both the World Bank and IFC?* Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Yes 30.0% 40.0% 50.0% 50.0% 19.0% 6.9% 3.6% 0.0% 0.0% No 70.0% 60.0% 50.0% 50.0% 81.0% 93.1% 96.4% 100.0% 100.0% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Myanmar? (Select only ONE response) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Working well together 100.0% 50.0% 50.0% 50.0% 50.0% 50.0% 0.0% Collaborating but needs improvement 0.0% 50.0% 50.0% 50.0% 50.0% 50.0% 100.0% Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ (Responses combined) Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other Observer* 66.7% 72.7% 5.3% 50.0% 52.4% 55.2% 65.6% 16.7% 62.5% Use World Bank Group reports/data 44.4% 27.3% 21.1% 25.0% 9.5% 31.0% 34.4% 50.0% 25.0% Engage in World Bank Group related/sponsored events/activities* 33.3% 18.2% 47.4% 50.0% 47.6% 27.6% 9.4% 83.3% 0.0% Collaborate as part of my professional duties* 22.2% 0.0% 57.9% 0.0% 38.1% 13.8% 12.5% 16.7% 12.5% Use World Bank Group website for information, data, research, etc.* 0.0% 9.1% 15.8% 0.0% 4.8% 20.7% 50.0% 0.0% 37.5% *Significantly different between stakeholder groups 91 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Myanmar In general, would you say that Myanmar is headed in...? Percentage of Respondents Yangon Outside Yangon The right direction 70.5% 74.5% The wrong direction 8.4% 1.8% Not sure 21.1% 23.6% Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar? Percentage of Respondents (Responses combined) Yangon Outside Yangon Social protection 8.1% 9.1% Transport 21.2% 20.0% Security/stabilization/reconstruction 17.2% 25.5% Public sector governance/ reform 27.3% 18.2% Global/regional integration 1.0% 1.8% Improving the lives of women 3.0% 0.0% Domestic private sector development 9.1% 10.9% Foreign direct investment 10.1% 9.1% Water and sanitation 1.0% 1.8% Energy 10.1% 14.5% Regional conflict and tensions 3.0% 5.5% Job creation/employment 14.1% 12.7% Rural development 12.1% 16.4% Financial markets 1.0% 0.0% Urban development 1.0% 3.6% Environmental sustainability 2.0% 1.8% Equality of opportunity 8.1% 5.5% Health 15.2% 16.4% Education 38.4% 45.5% Poverty reduction 30.3% 20.0% Food security 4.0% 0.0% Social cohesion 4.0% 5.5% Climate change 0.0% 0.0% Agricultural development 9.1% 5.5% Trade and exports 4.0% 3.6% Crime and violence 0.0% 0.0% Economic growth 13.1% 7.3% Law and justice* 9.1% 0.0% Regulatory framework 2.0% 3.6% Communicable/non-communicable diseases 1.0% 0.0% Local governance and institutions 1.0% 3.6% Natural resource management 6.1% 1.8% Anti corruption 11.1% 14.5% Disaster management 0.0% 0.0% Information and communications technology* 3.0% 10.9% *Significantly different between geographic locations 92 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar should emphasize in the near future? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Social cohesion 21.2% 22.8% Poverty reduction 41.4% 38.6% Security/stabilization/reconstruction 31.3% 19.3% Disaster management 1.0% 1.8% Global/regional integration 4.0% 5.3% Improving the lives of women 2.0% 0.0% Domestic private sector development* 7.1% 29.8% Foreign direct investment 16.2% 26.3% Economic growth* 29.3% 10.5% Energy 13.1% 19.3% Regional conflict and tensions 5.1% 7.0% Job creation/employment 26.3% 29.8% Rural development 30.3% 28.1% Financial markets 3.0% 5.3% Urban development 1.0% 1.8% Environmental sustainability* 4.0% 15.8% Equality of opportunity 12.1% 5.3% Health 24.2% 33.3% Education* 63.6% 78.9% Transport 20.2% 8.8% Food security 6.1% 0.0% Social protection 7.1% 10.5% Climate change 3.0% 1.8% Agricultural development 9.1% 5.3% Trade and exports 2.0% 3.5% Crime and violence 4.0% 1.8% Water and sanitation 1.0% 1.8% Law and justice 12.1% 10.5% Regulatory framework 4.0% 1.8% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 4.0% 0.0% Natural resource management 5.1% 5.3% Anti corruption 15.2% 10.5% Public sector governance/ reform 27.3% 31.6% Information and communications technology 9.1% 12.3% *Significantly different between geographic locations 93 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Water and sanitation 6.0% 3.5% Equality of opportunity 17.0% 7.0% Economic growth 27.0% 24.6% Climate change 0.0% 0.0% Regional conflict and tensions 7.0% 8.8% Global/regional integration 0.0% 1.8% Improving the lives of women 2.0% 7.0% Rural development* 39.0% 56.1% Urban development* 0.0% 5.3% Regulatory framework 0.0% 0.0% Local governance and institutions 7.0% 1.8% Social protection 3.0% 1.8% Law and justice 3.0% 1.8% Transport 9.0% 10.5% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 1.0% 0.0% Information and communications technology 4.0% 1.8% Security/stabilization/reconstruction 4.0% 5.3% Anti corruption 9.0% 3.5% Domestic private sector development 16.0% 17.5% Foreign direct investment 5.0% 3.5% Energy 14.0% 8.8% Public sector governance/ reform 17.0% 8.8% Social cohesion 0.0% 1.8% Education 33.0% 31.6% Natural resource management 1.0% 5.3% Environmental sustainability 0.0% 0.0% Health 7.0% 5.3% Agricultural development 18.0% 29.8% Disaster management 0.0% 0.0% Job creation/employment 46.0% 43.9% Financial markets 0.0% 1.8% Trade and exports 0.0% 0.0% Food security 3.0% 1.8% *Significantly different between geographic locations 94 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Energy 37.0% 29.8% Improving the lives of women 2.0% 0.0% Equality of opportunity 10.0% 3.5% Global/regional integration 4.0% 3.5% Social protection 0.0% 0.0% Climate change 0.0% 0.0% Anti corruption 13.0% 14.0% Disaster management 0.0% 1.8% Regional conflict and tensions 2.0% 0.0% Rural development 12.0% 14.0% Foreign direct investment 39.0% 50.9% Urban development 2.0% 0.0% Water and sanitation 1.0% 1.8% Trade and exports 16.0% 15.8% Information and communications technology 2.0% 5.3% Regulatory framework 5.0% 3.5% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 7.0% 3.5% Public sector governance/ reform 17.0% 17.5% Domestic private sector development 31.0% 29.8% Job creation/employment* 15.0% 3.5% Agricultural development 17.0% 15.8% Food security 3.0% 0.0% Transport 21.0% 22.8% Security/stabilization/reconstruction 3.0% 3.5% Education 8.0% 7.0% Natural resource management 18.0% 21.1% Environmental sustainability 0.0% 0.0% Health 1.0% 1.8% Law and justice 6.0% 5.3% Local governance and institutions 0.0% 3.5% Crime and violence 0.0% 0.0% Financial markets* 6.0% 21.1% *Significantly different between geographic locations 95 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Myanmar, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Better employment opportunities for young people 30.1% 32.1% Better employment opportunities for women 2.2% 5.4% Greater access to micro-finance for the poor* 10.8% 30.4% Greater voice and participation for citizens to help ensure greater 7.5% 8.9% accountability Greater access to health and nutrition for citizens 0.0% 3.6% Better entrepreneurial opportunities 24.7% 23.2% A growing middle class 10.8% 12.5% Better opportunity for the poor who live in rural areas 35.5% 21.4% Better opportunity for the poor who live in urban areas 4.3% 5.4% Consistent economic growth 18.3% 10.7% More reliable social safety net 1.1% 0.0% Greater equity of fiscal policy 7.5% 1.8% Education and training that better ensure job opportunity 34.4% 32.1% Better quality public services 8.6% 10.7% Other 4.3% 1.8% *Significantly different between geographic locations B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 92 4.77 2.34 55 4.65 2.37 Myanmar? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 73 5.79 1.89 48 6.35 2.54 effectiveness in Myanmar. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Myanmar solve its most 69 5.57 1.99 47 6.19 2.24 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 96 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Social protection 4.0% 5.3% Security/stabilization/reconstruction 4.0% 1.8% Public sector governance/ reform 30.0% 26.3% Transport 24.0% 24.6% Poverty reduction 23.0% 29.8% Global/regional integration 1.0% 0.0% Improving the lives of women 4.0% 0.0% Crime and violence 0.0% 0.0% Rural development 32.0% 33.3% Domestic private sector development 15.0% 26.3% Foreign direct investment 7.0% 8.8% Water and sanitation 1.0% 5.3% Energy 23.0% 21.1% Social cohesion 0.0% 3.5% Job creation/employment 14.0% 10.5% Financial markets 10.0% 8.8% Urban development 0.0% 0.0% Environmental sustainability 3.0% 3.5% Equality of opportunity 6.0% 3.5% Regional conflict and tensions 1.0% 0.0% Health 18.0% 17.5% Education 31.0% 42.1% Food security* 7.0% 0.0% Climate change 0.0% 0.0% Agricultural development 4.0% 8.8% Trade and exports 9.0% 3.5% Economic growth 7.0% 7.0% Law and justice 2.0% 0.0% Local governance and institutions 6.0% 1.8% Regulatory framework 1.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 3.0% 5.3% Information and communications technology 5.0% 0.0% Anti corruption 5.0% 1.8% Disaster management 0.0% 0.0% *Significantly different between geographic locations 97 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Greatest Value Percentage of Respondents Yangon Outside Yangon Convening/Facilitating 4.5% 1.9% Data 3.4% 9.4% Policy advice, studies, analyses* 35.2% 18.9% Financial resources 46.6% 37.7% Capacity development* 0.0% 5.7% Technical assistance 5.7% 11.3% Mobilizing third party financial resources 0.0% 0.0% Donor coordination* 1.1% 7.5% Linkage to non-Bank expertise 0.0% 0.0% Strategy formulation 3.4% 7.5% Other 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Percentage of Respondents Yangon Outside Yangon Convening/Facilitating 8.0% 5.7% Data 2.3% 1.9% Policy advice, studies, analyses 11.4% 7.5% Financial resources 12.5% 18.9% Capacity development 13.6% 7.5% Technical assistance 31.8% 37.7% Mobilizing third party financial resources 8.0% 7.5% Donor coordination 5.7% 9.4% Linkage to non-Bank expertise 3.4% 1.9% Strategy formulation 3.4% 1.9% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Myanmar’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Convening/Facilitating 58 5.57 1.66 37 6.19 2.04 Data 62 6.40 1.88 40 6.80 1.94 Policy advice, studies, analyses 66 6.29 1.92 42 6.62 1.90 Financial resources 66 6.71 2.01 37 6.54 1.99 Technical assistance* 59 6.24 1.82 41 6.98 1.68 Mobilizing third party financial resources 53 5.58 2.25 30 6.13 2.08 Donor coordination 56 5.93 2.08 36 6.39 1.89 Linkage to non-Bank expertise 45 5.24 1.72 30 5.87 2.05 Strategy formulation 55 5.62 1.74 39 6.18 1.62 *Significantly different between geographic locations 98 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Myanmar. To what degree would Myanmar benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Yangon Outs ide Yangon N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage 86 6.40 2.17 45 6.33 2.16 and participate in developm ent efforts The public s ector, related to im plem entation of s pecific developm ent 95 7.11 2.03 54 7.06 2.01 projects on the ground The public s ector, related to changing ins titutions 91 6.78 2.07 51 6.86 2.03 The private s ector, related to ins titutional and policy change 92 6.71 2.20 47 6.83 1.94 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Myanmar? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Project implementation 58 6.38 1.85 41 6.44 2.16 Citizen engagement 65 5.66 2.24 39 5.92 2.28 Policy design 60 5.98 1.88 41 5.98 2.07 When thinking about how to improve capacity building in Myanmar to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which bes t repres ents your geographic location? Yangon Outs ide Yangon N Mean SD N Mean SD Project im plem entation 70 7.43 1.92 45 7.84 1.74 Citizen engagem ent 77 7.49 1.98 46 7.85 1.75 Policy des ign 70 7.64 1.83 47 7.70 1.77 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Staff too inaccessible 7.1% 12.5% Not exploring alternative policy options 1.0% 0.0% Not adequately sensitive to political/social realities in Myanmar 30.6% 26.8% Not enough public disclosure of its work 36.7% 37.5% Not collaborating enough with non-state actors 8.2% 17.9% Not aligned with country priorities 8.2% 8.9% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 5.1% 7.1% Not willing to honestly criticize policies and reform efforts in the 5.1% 5.4% country Too influenced by developed countries 14.3% 12.5% Imposing technocratic solutions without regard to political realities 4.1% 8.9% World Bank Group’s processes too slow 7.1% 16.1% Too bureaucratic in its operational policies and procedures 6.1% 3.6% Not aligned with other donors’ work 0.0% 0.0% Arrogant in its approach 5.1% 0.0% Not client focused 3.1% 1.8% Its advice and strategies do not lend themselves to practical problem 5.1% 3.6% solving Not focused enough on issues that are unique to post-conflict 3.1% 1.8% countries Inadequate number of World Bank Group staff members located in the 8.2% 10.7% country Other 3.1% 0.0% Don’t know 14.3% 7.1% 99 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Capacity development 20.0% 19.6% Policy based lending / budget support to the Government 33.0% 35.7% Knowledge products/services 14.0% 5.4% Investment lending 31.0% 39.3% Technical assistance 47.0% 51.8% Trust Fund management 1.0% 0.0% Co-financing arrangements 11.0% 14.3% Sector-wide approaches 11.0% 7.1% Emergency Recovery lending 5.0% 5.4% Other 0.0% 1.8% Don’t know 11.0% 8.9% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Academia/think tanks/research institutes 29.0% 35.1% Donor community 19.0% 14.0% Media 7.0% 5.3% NGOs 21.0% 21.1% Local Government 35.0% 43.9% Private sector* 20.0% 7.0% Parliament 20.0% 19.3% Community Based Organizations (CBOs) 21.0% 29.8% Beneficiaries 3.0% 5.3% Foundations 1.0% 1.8% Faith based organizations 1.0% 1.8% UN and regional peace keeping forces 0.0% 0.0% Emerging donors 0.0% 0.0% UN agencies 1.0% 1.8% Regional organizations* 15.0% 3.5% Other 0.0% 0.0% Don’t know 4.0% 3.5% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 91 7.37 1.87 52 7.37 2.11 development in Myanmar The World Bank Group’s work is aligned with what I consider the 89 6.75 1.96 50 7.00 2.08 development priorities for Myanmar The World Bank Group supports programs and strategies that are 85 6.35 1.83 49 6.76 1.91 realistic for Myanmar The World Bank Group treats clients and stakeholders in Myanmar with 72 6.72 1.85 42 6.98 1.94 respect 100 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Myanmar in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Responsiveness 54 6.07 1.94 37 6.51 1.84 Flexibility (in terms of the institution’s products and services) 53 5.74 1.90 37 5.92 1.83 Flexibility (in terms of changing country circumstances) 67 5.87 1.95 43 6.26 2.07 Being inclusive 66 6.27 1.84 43 6.58 1.79 Openness 72 5.96 2.14 47 6.51 2.26 Staff accessibility 69 5.58 2.07 39 6.23 2.03 Straightforwardness and honesty 62 6.13 1.94 42 6.76 1.97 Ease of access to the people at the World Bank Group who are making 56 5.61 2.38 34 6.56 2.08 decisions important to my work Collaboration with civil society 60 5.63 2.00 34 5.91 2.02 Collaboration with the Government 70 7.27 1.68 44 7.82 1.56 Collaboration with other donors and development partners 52 6.77 1.85 33 7.12 1.58 Collaboration with the private sector 53 5.66 1.93 28 5.86 1.96 The speed in which it gets things accomplished on the ground 54 5.46 1.91 34 5.56 2.25 Being a long-term partner 65 7.06 1.88 39 7.33 2.02 To be more effective development partner in Myanmar, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Yangon Outside Yangon More local presence 73.6% 75.0% The current level of local presence is adequate 11.0% 12.5% Less local presence 4.4% 5.4% Don't know 11.0% 7.1% 101 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Anti corruption 80 7.81 2.12 45 7.07 2.30 Information and communications technology 85 7.36 2.10 53 7.89 1.66 Transport 85 8.33 1.73 53 8.60 1.31 Crime and violence 78 5.54 2.03 47 5.98 1.88 Regional conflict and tensions 77 5.78 2.01 47 6.15 1.94 Law and justice 77 6.36 2.56 47 6.89 2.19 Urban development 84 7.56 1.98 52 8.04 1.74 Environmental sustainability 84 7.96 1.68 53 8.26 1.82 Regulatory framework 79 7.20 2.24 48 7.13 2.02 Communicable/non-communicable diseases 79 6.35 2.22 50 7.06 1.97 Poverty reduction 88 8.05 1.84 53 8.47 1.98 Improving the lives of women 84 7.45 1.92 48 7.33 2.13 Domestic private sector development 87 8.23 1.48 53 7.85 1.80 Foreign direct investment 84 7.92 1.98 54 7.89 2.19 Local governance and institutions 81 7.40 1.77 47 6.77 1.80 Water and sanitation 83 7.39 2.06 52 7.56 2.15 Trade and exports 83 7.58 1.96 52 7.60 1.87 Economic growth 86 8.28 1.51 54 8.59 1.54 Energy 85 7.76 2.09 53 8.40 1.95 Disaster management 80 6.88 2.06 51 6.76 1.93 Public sector governance/ reform 81 7.77 2.39 53 8.06 2.05 Job creation/employment 87 7.78 1.86 54 8.19 1.65 Social cohesion 80 6.56 1.95 51 7.20 1.70 Financial markets 84 7.54 2.03 53 7.89 2.00 Equality of opportunity 80 7.03 1.98 49 6.76 2.03 Health 85 7.38 2.14 56 8.05 1.95 Rural development 86 7.79 2.05 54 8.19 1.86 Global/regional integration 80 6.80 1.98 52 6.96 2.14 Food security 83 7.11 2.14 52 7.17 2.12 Education 86 8.13 1.80 51 8.65 1.29 Security/stabilization/reconstruction 79 6.51 2.39 48 6.85 2.01 Social protection 82 6.63 2.16 51 6.94 2.07 Climate change 81 6.79 1.97 51 7.00 2.04 Agricultural development 86 8.16 1.40 51 8.25 1.85 Natural resource management 85 7.59 2.00 52 7.94 2.08 102 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Myanmar? (Select only ONE response) Percentage of Respondents Yangon Outside Yangon At the Headquarters (in Washington D.C.) 51.1% 35.7% In the country 13.8% 23.2% Don't know 35.1% 41.1% Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 78 6.22 1.49 46 6.33 1.94 development results in Myanmar? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, 72 6.26 1.70 44 6.02 1.87 etc.) in Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet 89 6.29 1.85 51 6.94 2.20 the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge 87 6.23 1.80 52 7.12 2.06 services (e.g., research, analysis, data, technical assistance)* *Significantly different between geographic locations 103 The World Bank Group Myanmar Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Yangon Outside Yangon Monthly 14.3% 14.5% A few times a year 20.9% 10.9% Rarely 49.5% 49.1% Never 15.4% 25.5% In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Are timely 61 5.97 1.78 39 5.92 1.90 Include appropriate level of stakeholder involvement during preparation 69 6.25 1.69 41 6.12 1.94 Are relevant to Myanmar's development priorities 80 6.74 1.61 45 6.98 1.73 Lead to practical solutions 68 6.37 1.75 41 6.85 1.88 Are accessible (well written and easy to understand) 73 6.27 1.64 42 6.40 1.96 Are source of relevant information on global good practices* 68 6.25 1.77 40 7.18 1.63 Enhance your knowledge and/or skills* 81 6.25 2.03 43 7.02 2.06 Are adequately disseminated 67 5.39 1.95 42 5.95 2.13 Are translated enough into local language 64 4.86 2.19 40 5.63 2.25 Are adaptable to Myanmar’s specific development challenges and 74 6.01 2.01 45 6.71 2.18 country circumstances *Significantly different between geographic locations Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 85 6.24 1.91 49 6.35 2.13 your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 74 6.66 1.48 44 7.45 1.49 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations 104 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Provide more adequate data/knowledge/statistics/figures on 36.0% 28.3% Myanmar’s economy Collaborate more effectively with Government clients 47.0% 50.9% Offer more innovative financial products 16.0% 11.3% Improve the competitiveness of its financing compared to markets 4.0% 3.8% Reach out more to groups outside of Government 18.0% 13.2% Improve the quality of its experts as related to Myanmar’s specific 9.0% 11.3% challenges Offer more innovative knowledge services 5.0% 11.3% Ensure greater selectivity in its work 4.0% 11.3% Increase the level of capacity development in the country 32.0% 28.3% Reduce the complexity of obtaining World Bank Group financing 8.0% 9.4% Increase availability of Fee-Based services 1.0% 0.0% Work faster 11.0% 3.8% Increase the level of World Bank Group staffing in Myanmar’s office* 0.0% 9.4% Other 5.0% 1.9% *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar? (Select only ONE response) Percentage of Respondents Yangon Outside Yangon Financial services 37.0% 40.4% Knowledge products 13.0% 15.4% Convening services 10.9% 11.5% None of the above 0.0% 1.9% The combination is appropriate for Myanmar 30.4% 25.0% Don't know 8.7% 5.8% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Social safety nets 12.2% 9.4% Public financial management 43.9% 39.6% Protecting natural resources wealth of country 17.3% 20.8% Access to justice systems 4.1% 7.5% Access to basic services 5.1% 3.8% Capacity of state institutions 36.7% 47.2% Jobs 29.6% 28.3% Improving livelihoods 25.5% 20.8% Private sector development 43.9% 45.3% Banking services and access to finance 52.0% 58.5% Social inclusion 3.1% 1.9% Stimulating dialogue to promote peace and stability 11.2% 11.3% Improving the lives of women 9.2% 3.8% 105 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar (continued) Which THREE areas below would benefit most from other donors in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Yangon Outside Yangon Social safety nets* 25.8% 42.3% Public financial management 7.2% 7.7% Protecting natural resources wealth of country 21.6% 32.7% Access to justice systems 11.3% 5.8% Access to basic services 23.7% 26.9% Capacity of state institutions 6.2% 9.6% Jobs 29.9% 26.9% Improving livelihoods 46.4% 46.2% Private sector development 25.8% 19.2% Banking services and access to finance 19.6% 15.4% Social inclusion 15.5% 15.4% Stimulating dialogue to promote peace and stability 21.6% 15.4% Improving the lives of women 38.1% 30.8% *Significantly different between geographic locations F. Communication and Information Sharing How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Local newspapers 55.2% 42.6% International newspapers 12.5% 11.1% Local radio 0.0% 1.9% International radio 2.1% 1.9% Local television 13.5% 24.1% International television 4.2% 7.4% Periodicals 22.9% 29.6% Internet 52.1% 42.6% Social media 21.9% 27.8% Blogs 2.1% 0.0% Mobile phones 5.2% 1.9% Instant messaging 2.1% 1.9% Other 5.2% 7.4% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Blogs 3.0% 1.8% Direct contact with World Bank Group 33.0% 38.6% e-Newsletters 11.0% 14.0% Instant messaging 6.0% 1.8% World Bank Group’s seminars/workshops/conferences 41.0% 47.4% World Bank Group’s publications and other written materials 44.0% 40.4% Mobile phones 5.0% 3.5% Social media 16.0% 22.8% World Bank Group’s website 35.0% 28.1% Other 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Yangon Outside Yangon Yes 49.5% 41.8% No 50.5% 58.2% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Yangon Outside Yangon Yes 16.3% 11.3% No 83.7% 88.7% 106 The World Bank Group Myanmar Country Opinion Survey 2014 F. Communication and Information Sharing (continued) Were you able to obtain this information? Percentage of Respondents Yangon Outside Yangon Yes 93.8% 83.3% No 6.3% 16.7% Do you have access to the Internet? Percentage of Respondents Yangon Outside Yangon Yes 91.1% 98.0% No 8.9% 2.0% Do you use/have used the World Bank Group website?* Percentage of Respondents Yangon Outside Yangon Yes 51.6% 31.4% No 48.4% 68.6% *Significantly different between geographic locations Which do you primarily use? Percentage of Respondents Yangon Outside Yangon The World Bank Group’s country website 51.5% 71.4% The World Bank Group’s main website 48.5% 28.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Yangon Outside Yangon High speed 78.6% 67.6% Dial-up 21.4% 32.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yangon Outside Yangon N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few years 67 6.03 2.23 43 6.05 2.15 ago I find the World Bank Group’s websites easy to navigate 54 7.07 2.02 28 6.46 2.12 I find the information on the World Bank Group’s websites useful 52 7.35 1.84 28 6.96 1.84 The World Bank Group’s social media channels are valuable sources 42 6.17 1.79 33 6.70 1.81 of information about the institution When I need information from the World Bank Group I know how to find 62 6.37 2.35 41 6.37 2.11 it The World Bank Group is responsive to my information requests and 40 6.88 2.17 25 6.36 2.14 inquiries 107 The World Bank Group Myanmar Country Opinion Survey 2014 G. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yangon Outside Yangon Yes 36.1% 50.9% No 63.9% 49.1% Which of the following agencies of the World Bank Group do you work with in Myanmar? (Select all that apply) Percentage of Respondents (Responses combined) Yangon Outside Yangon The World Bank (IBRD/IDA)* 25.8% 45.7% The International Finance Corporation (IFC)* 20.4% 37.0% The Multilateral Investment Guarantee Agency (MIGA) 1.1% 6.5% None* 63.4% 41.3% *Significantly different between geographic locations Do you projects involve both the World Bank and IFC?* Percentage of Respondents Yangon Outside Yangon Yes 12.6% 33.3% No 87.4% 66.7% *Significantly different between geographic locations If yes, what was your view on the two institutions working together in Myanmar? (Select only ONE response) Percentage of Respondents Yangon Outside Yangon Working well together 61.5% 50.0% Collaborating but needs improvement 30.8% 50.0% Other 7.7% 0.0% Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Yangon Outside Yangon Observer 49.5% 51.9% Use World Bank Group reports/data 30.5% 25.0% Engage in World Bank Group related/sponsored events/activities 26.3% 36.5% Collaborate as part of my professional duties 21.1% 28.8% Use World Bank Group website for information, data, research, etc.* 28.4% 11.5% *Significantly different between geographic locations 108 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Myanmar In general, would you say that Myanmar is headed in...? Percentage of Respondents Collaborator Non-collaborator The right direction 80.6% 68.2% The wrong direction 6.5% 5.9% Not sure 12.9% 25.9% Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar? Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 8.1% 7.9% Transport* 27.4% 13.5% Security/stabilization/reconstruction 22.6% 20.2% Public sector governance/ reform 29.0% 19.1% Global/regional integration 1.6% 1.1% Improving the lives of women 0.0% 3.4% Domestic private sector development 4.8% 12.4% Foreign direct investment 11.3% 9.0% Water and sanitation 1.6% 1.1% Energy* 21.0% 7.9% Regional conflict and tensions 4.8% 3.4% Job creation/employment 8.1% 15.7% Rural development 16.1% 13.5% Financial markets 1.6% 0.0% Urban development 3.2% 1.1% Environmental sustainability 3.2% 2.2% Equality of opportunity 3.2% 10.1% Health 12.9% 16.9% Education* 29.0% 48.3% Poverty reduction 24.2% 25.8% Food security 1.6% 3.4% Social cohesion 3.2% 5.6% Climate change 0.0% 0.0% Agricultural development 4.8% 9.0% Trade and exports 3.2% 4.5% Crime and violence 0.0% 0.0% Economic growth 16.1% 9.0% Law and justice 3.2% 7.9% Regulatory framework 6.5% 1.1% Communicable/non-communicable diseases 0.0% 1.1% Local governance and institutions* 4.8% 0.0% Natural resource management 6.5% 3.4% Anti corruption 9.7% 14.6% Disaster management 0.0% 0.0% Information and communications technology 6.5% 5.6% *Significantly different between collaborators and non-collaborators 109 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar should emphasize in the near future? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social cohesion 19.4% 23.1% Poverty reduction 40.3% 40.7% Security/stabilization/reconstruction 22.6% 31.9% Disaster management 0.0% 1.1% Global/regional integration 6.5% 3.3% Improving the lives of women 1.6% 1.1% Domestic private sector development 17.7% 14.3% Foreign direct investment 25.8% 15.4% Economic growth 27.4% 22.0% Energy* 8.1% 19.8% Regional conflict and tensions 4.8% 5.5% Job creation/employment 25.8% 28.6% Rural development 33.9% 29.7% Financial markets 6.5% 2.2% Urban development 3.2% 0.0% Environmental sustainability 9.7% 7.7% Equality of opportunity 8.1% 12.1% Health 27.4% 24.2% Education 67.7% 68.1% Transport 16.1% 14.3% Food security 1.6% 5.5% Social protection 9.7% 6.6% Climate change 3.2% 2.2% Agricultural development 8.1% 7.7% Trade and exports 4.8% 1.1% Crime and violence 3.2% 3.3% Water and sanitation 0.0% 3.3% Law and justice 8.1% 14.3% Regulatory framework 4.8% 2.2% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 4.8% 1.1% Natural resource management 6.5% 4.4% Anti corruption 6.5% 16.5% Public sector governance/ reform 35.5% 24.2% Information and communications technology 9.7% 8.8% *Significantly different between collaborators and non-collaborators 110 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Water and sanitation 6.3% 4.4% Equality of opportunity 7.9% 17.6% Economic growth 23.8% 26.4% Climate change 0.0% 0.0% Regional conflict and tensions 3.2% 8.8% Global/regional integration 1.6% 0.0% Improving the lives of women* 7.9% 1.1% Rural development 52.4% 42.9% Urban development 3.2% 1.1% Regulatory framework 0.0% 0.0% Local governance and institutions 7.9% 3.3% Social protection 4.8% 1.1% Law and justice 3.2% 2.2% Transport 11.1% 9.9% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 1.6% 0.0% Information and communications technology 1.6% 5.5% Security/stabilization/reconstruction 3.2% 4.4% Anti corruption 3.2% 6.6% Domestic private sector development 15.9% 16.5% Foreign direct investment 4.8% 4.4% Energy 12.7% 12.1% Public sector governance/ reform* 20.6% 7.7% Social cohesion 0.0% 1.1% Education 27.0% 36.3% Natural resource management 3.2% 2.2% Environmental sustainability 0.0% 0.0% Health 3.2% 8.8% Agricultural development 23.8% 20.9% Disaster management 0.0% 0.0% Job creation/employment 42.9% 47.3% Financial markets 1.6% 0.0% Trade and exports 0.0% 0.0% Food security 1.6% 3.3% *Significantly different between collaborators and non-collaborators 111 The World Bank Group Myanmar Country Opinion Survey 2014 A. General Issues facing Myanmar (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Energy 33.3% 34.1% Improving the lives of women 1.6% 1.1% Equality of opportunity 6.3% 7.7% Global/regional integration 3.2% 4.4% Social protection 0.0% 0.0% Climate change 0.0% 0.0% Anti corruption 12.7% 13.2% Disaster management 0.0% 1.1% Regional conflict and tensions 1.6% 1.1% Rural development 9.5% 13.2% Foreign direct investment 47.6% 39.6% Urban development 1.6% 1.1% Water and sanitation 1.6% 1.1% Trade and exports 11.1% 19.8% Information and communications technology 3.2% 3.3% Regulatory framework 4.8% 4.4% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 4.8% 6.6% Public sector governance/ reform 12.7% 20.9% Domestic private sector development 34.9% 28.6% Job creation/employment 11.1% 12.1% Agricultural development 22.2% 12.1% Food security 0.0% 4.4% Transport 23.8% 20.9% Security/stabilization/reconstruction 4.8% 2.2% Education 4.8% 11.0% Natural resource management 15.9% 19.8% Environmental sustainability 0.0% 0.0% Health 3.2% 0.0% Law and justice 6.3% 5.5% Local governance and institutions 1.6% 1.1% Crime and violence 0.0% 0.0% Financial markets 15.9% 7.7% The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Myanmar, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Better employment opportunities for young people 33.9% 26.4% Better employment opportunities for women 6.8% 1.1% Greater access to micro-finance for the poor 13.6% 23.0% Greater voice and participation for citizens to help ensure greater 8.5% 8.0% accountability Greater access to health and nutrition for citizens 1.7% 1.1% Better entrepreneurial opportunities 32.2% 18.4% A growing middle class 13.6% 10.3% Better opportunity for the poor who live in rural areas 23.7% 37.9% Better opportunity for the poor who live in urban areas 3.4% 5.7% Consistent economic growth 18.6% 13.8% More reliable social safety net 1.7% 0.0% Greater equity of fiscal policy 1.7% 6.9% Education and training that better ensure job opportunity 30.5% 32.2% Better quality public services 10.2% 8.0% Other* 0.0% 6.9% *Significantly different between collaborators and non-collaborators 112 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in 61 5.57 2.37 81 4.05 2.14 Myanm ar?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank Group’s 55 6.24 2.14 65 5.71 2.16 effectivenes s in Myanmar. (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) to help Myanm ar s olve its 55 6.09 2.02 59 5.53 2.20 m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the WBG should focus most of its resources in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 3.2% 4.4% Security/stabilization/reconstruction 1.6% 4.4% Public sector governance/ reform* 38.1% 22.0% Transport 28.6% 23.1% Poverty reduction 22.2% 30.8% Global/regional integration 0.0% 1.1% Improving the lives of women 1.6% 5.5% Crime and violence 0.0% 0.0% Rural development 33.3% 30.8% Domestic private sector development 19.0% 18.7% Foreign direct investment 11.1% 5.5% Water and sanitation 1.6% 3.3% Energy 28.6% 16.5% Social cohesion 0.0% 2.2% Job creation/employment 7.9% 17.6% Financial markets 7.9% 11.0% Urban development 0.0% 0.0% Environmental sustainability 6.3% 1.1% Equality of opportunity 4.8% 4.4% Regional conflict and tensions 0.0% 1.1% Health 12.7% 20.9% Education* 23.8% 39.6% Food security* 0.0% 8.8% Climate change 0.0% 0.0% Agricultural development 7.9% 3.3% Trade and exports 9.5% 4.4% Economic growth 9.5% 5.5% Law and justice 1.6% 1.1% Local governance and institutions 7.9% 2.2% Regulatory framework 0.0% 1.1% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 3.2% 4.4% Information and communications technology 3.2% 2.2% Anti corruption 4.8% 3.3% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators 113 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating 5.4% 2.5% Data 5.4% 6.2% Policy advice, studies, analyses 32.1% 28.4% Financial resources 42.9% 39.5% Capacity development* 5.4% 0.0% Technical assistance* 1.8% 12.3% Mobilizing third party financial resources 0.0% 0.0% Donor coordination 1.8% 3.7% Linkage to non-Bank expertise 0.0% 0.0% Strategy formulation 5.4% 7.4% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating 5.4% 9.9% Data 3.6% 1.2% Policy advice, studies, analyses 10.7% 9.9% Financial resources 17.9% 13.6% Capacity development 5.4% 13.6% Technical assistance* 42.9% 25.9% Mobilizing third party financial resources* 1.8% 12.3% Donor coordination 8.9% 6.2% Linkage to non-Bank expertise 0.0% 4.9% Strategy formulation 3.6% 2.5% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Myanmar’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 45 6.07 1.51 51 5.53 2.01 Data 46 6.65 1.65 54 6.46 2.13 Policy advice, studies, analyses 50 6.72 1.65 55 6.09 2.09 Financial resources 48 6.75 1.76 51 6.45 2.23 Technical assistance 48 6.65 1.71 48 6.35 1.91 Mobilizing third party financial resources 40 6.10 1.95 42 5.57 2.43 Donor coordination 43 6.42 1.58 45 5.71 2.31 Linkage to non-Bank expertise 37 5.43 1.72 37 5.62 2.05 Strategy formulation 44 6.00 1.48 51 5.73 1.88 The World Bank Group can provide capacity building support in a number of ways in Myanmar. To what degree would Myanmar benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively 56 6.36 1.99 74 6.51 2.26 engage and participate in developm ent efforts The public s ector, related to im plem entation of s pecific 62 7.19 1.78 84 6.99 2.22 developm ent projects on the ground The public s ector, related to changing ins titutions 58 6.97 1.81 82 6.74 2.20 The private s ector, related to ins titutional and policy change 56 6.98 1.89 82 6.61 2.25 114 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Myanmar? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation 49 6.49 1.76 49 6.33 2.23 Citizen engagement 49 6.02 2.02 56 5.66 2.49 Policy design 49 6.08 1.71 52 5.90 2.20 When thinking about how to improve capacity building in Myanmar to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation 54 7.57 1.87 60 7.68 1.92 Citizen engagement 56 7.63 1.79 68 7.66 2.01 Policy design 55 7.73 1.79 62 7.60 1.82 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Staff too inaccessible 8.1% 9.0% Not exploring alternative policy options 0.0% 1.1% Not adequately sensitive to political/social realities in Myanmar 30.6% 28.1% Not enough public disclosure of its work 33.9% 41.6% Not collaborating enough with non-state actors 12.9% 10.1% Not aligned with country priorities 6.5% 10.1% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 8.1% 4.5% Not willing to honestly criticize policies and reform efforts in the 6.5% 4.5% country Too influenced by developed countries 16.1% 12.4% Imposing technocratic solutions without regard to political realities 6.5% 5.6% World Bank Group’s processes too slow 16.1% 6.7% Too bureaucratic in its operational policies and procedures 6.5% 4.5% Not aligned with other donors’ work 0.0% 0.0% Arrogant in its approach 3.2% 2.2% Not client focused 3.2% 2.2% Its advice and strategies do not lend themselves to practical problem 1.6% 6.7% solving Not focused enough on issues that are unique to post-conflict 3.2% 2.2% countries Inadequate number of World Bank Group staff members located in the 12.9% 6.7% country Other 1.6% 2.2% Don’t know* 4.8% 15.7% *Significantly different between collaborators and non-collaborators 115 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Capacity development 15.9% 21.1% Policy based lending / budget support to the Government 34.9% 33.3% Knowledge products/services 12.7% 8.9% Investment lending 36.5% 33.3% Technical assistance 55.6% 45.6% Trust Fund management 0.0% 1.1% Co-financing arrangements 11.1% 13.3% Sector-wide approaches 11.1% 8.9% Emergency Recovery lending 3.2% 5.6% Other 1.6% 0.0% Don’t know 7.9% 11.1% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Academia/think tanks/research institutes 31.7% 28.6% Donor community 22.2% 13.2% Media 6.3% 6.6% NGOs 17.5% 23.1% Local Government 38.1% 40.7% Private sector 15.9% 14.3% Parliament 15.9% 20.9% Community Based Organizations (CBOs) 20.6% 28.6% Beneficiaries 6.3% 2.2% Foundations 3.2% 0.0% Faith based organizations 0.0% 2.2% UN and regional peace keeping forces 0.0% 0.0% Emerging donors 0.0% 0.0% UN agencies 0.0% 2.2% Regional organizations 15.9% 7.7% Other 0.0% 0.0% Don’t know 4.8% 3.3% To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 60 7.53 1.84 80 7.20 2.06 development in Myanmar The World Bank Group’s work is aligned with what I consider the 59 7.22 1.88 77 6.47 2.05 development priorities for Myanmar* The World Bank Group supports programs and strategies that are 58 7.05 1.78 75 6.05 1.82 realistic for Myanmar* The World Bank Group treats clients and stakeholders in 51 7.27 1.70 63 6.46 1.93 Myanmar with respect* *Significantly different between collaborators and non-collaborators 116 The World Bank Group Myanmar Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Myanmar in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness* 47 6.66 1.68 45 5.69 2.10 Flexibility (in terms of the institution’s products and services)* 48 6.19 1.73 43 5.23 1.96 Flexibility (in terms of changing country circumstances)* 49 6.55 1.97 60 5.57 1.94 Being inclusive* 49 6.96 1.65 59 5.88 1.90 Openness* 52 6.79 1.84 66 5.55 2.35 Staff accessibility* 51 6.41 1.73 56 5.16 2.27 Straightforwardness and honesty 50 6.72 2.00 54 5.98 1.95 Ease of access to the people at the World Bank Group who are 43 6.63 2.01 48 5.17 2.43 making decisions important to my work* Collaboration with civil society* 44 6.09 1.89 50 5.38 2.08 Collaboration with the Government* 51 7.80 1.47 61 7.15 1.77 Collaboration with other donors and development partners* 42 7.43 1.45 43 6.33 1.95 Collaboration with the private sector* 35 6.23 1.83 47 5.32 1.91 The speed in which it gets things accomplished on the ground* 43 6.05 2.05 46 4.96 1.89 Being a long-term partner* 49 7.63 1.99 55 6.65 1.80 *Significantly different between collaborators and non-collaborators To be more effective development partner in Myanmar, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator More local presence 75.0% 77.1% The current level of local presence is adequate 11.7% 9.6% Less local presence 3.3% 6.0% Don't know 10.0% 7.2% 117 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 50 7.62 1.92 73 7.27 2.49 Information and communications technology 58 7.69 1.80 76 7.42 2.11 Transport 57 8.53 1.38 77 8.26 1.89 Crime and violence 54 5.91 1.87 69 5.54 2.03 Regional conflict and tensions 54 5.89 1.83 68 5.94 2.04 Law and justice 54 6.69 2.11 68 6.41 2.65 Urban development 58 8.03 1.62 74 7.47 2.08 Environmental sustainability 58 8.24 1.47 75 7.83 2.02 Regulatory framework 53 7.57 1.93 72 6.90 2.22 Communicable/non-communicable diseases 53 6.79 2.11 73 6.42 2.11 Poverty reduction 58 8.19 1.91 78 8.23 1.76 Improving the lives of women 57 7.47 1.93 72 7.38 1.91 Domestic private sector development 59 8.15 1.62 77 7.97 1.68 Foreign direct investment 56 7.82 2.10 77 7.87 2.08 Local governance and institutions 54 7.44 1.72 71 6.89 1.81 Water and sanitation 57 7.61 2.02 75 7.28 2.12 Trade and exports 57 7.60 1.79 74 7.45 2.10 Economic growth 58 8.47 1.38 78 8.28 1.65 Energy 57 8.04 2.01 76 7.95 2.07 Disaster management 53 6.83 1.94 74 6.78 2.01 Public sector governance/ reform 55 8.09 1.97 75 7.73 2.36 Job creation/employment 57 7.74 1.77 79 8.00 1.82 Social cohesion 54 6.72 1.61 73 6.77 2.06 Financial markets 57 7.81 1.83 76 7.61 2.07 Equality of opportunity 54 6.91 1.72 72 6.90 2.12 Health 58 7.62 2.05 78 7.45 2.26 Rural development 59 7.92 2.03 77 8.00 1.83 Global/regional integration 55 7.05 1.92 73 6.67 2.10 Food security 56 7.11 1.97 75 7.11 2.24 Education 56 8.18 1.61 76 8.24 1.90 Security/stabilization/reconstruction 52 6.77 2.17 72 6.57 2.22 Social protection 55 6.87 1.99 74 6.62 2.20 Climate change 55 7.15 1.92 73 6.66 1.97 Agricultural development 55 8.27 1.39 77 8.08 1.71 Natural resource management 56 7.75 1.86 76 7.67 2.09 118 The World Bank Group Myanmar Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Myanmar? * (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator At the Headquarters (in Washington D.C.) 59.7% 37.2% In the country 16.1% 18.6% Don't know 24.2% 44.2% *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 59 6.53 1.63 65 5.91 1.65 development results in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, 54 6.56 1.69 62 5.73 1.74 financial management, etc.) in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 62 6.73 1.96 76 6.28 2.00 Result, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge 61 6.84 1.84 76 6.24 1.99 services (e.g., research, analysis, data, technical assistance) 119 The World Bank Group Myanmar Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborator Non-collaborator Monthly 19.7% 9.6% A few times a year 24.6% 12.0% Rarely 45.9% 51.8% Never 9.8% 26.5% *Significantly different between collaborators and non-collaborators In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are timely* 48 6.33 1.69 50 5.54 1.88 Include appropriate level of stakeholder involvement during 49 6.69 1.56 60 5.73 1.94 preparation* Are relevant to Myanmar's development priorities* 55 7.29 1.45 68 6.43 1.71 Lead to practical solutions* 50 6.98 1.66 59 6.17 1.87 Are accessible (well written and easy to understand)* 52 6.69 1.70 62 5.95 1.80 Are source of relevant information on global good practices* 49 6.98 1.60 58 6.16 1.90 Enhance your knowledge and/or skills* 55 6.78 1.88 67 6.18 2.19 Are adequately disseminated* 50 6.28 1.94 58 4.97 2.00 Are translated enough into local language* 46 5.78 2.31 54 4.52 2.07 Are adaptable to Myanmar’s specific development challenges and 52 6.85 1.95 65 5.78 2.04 country circumstances* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 59 6.92 1.83 74 5.72 1.97 development results in your country?* Overall, how would you rate the technical quality of the World Bank 53 7.38 1.16 64 6.45 1.81 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 120 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Provide more adequate data/knowledge/statistics/figures on 36.7% 30.0% Myanmar’s economy Collaborate more effectively with Government clients 55.0% 42.2% Offer more innovative financial products 13.3% 14.4% Improve the competitiveness of its financing compared to markets 3.3% 4.4% Reach out more to groups outside of Government 10.0% 21.1% Improve the quality of its experts as related to Myanmar’s specific 15.0% 5.6% challenges Offer more innovative knowledge services 6.7% 6.7% Ensure greater selectivity in its work 5.0% 7.8% Increase the level of capacity development in the country 33.3% 30.0% Reduce the complexity of obtaining World Bank Group financing 6.7% 10.0% Increase availability of Fee-Based services 1.7% 0.0% Work faster 5.0% 13.3% Increase the level of World Bank Group staffing in Myanmar’s office 5.0% 2.2% Other 3.3% 4.4% When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Financial services 39.0% 34.1% Knowledge products 13.6% 14.6% Convening services 10.2% 12.2% None of the above 0.0% 1.2% The combination is appropriate for Myanmar 32.2% 28.0% Don't know 5.1% 9.8% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social safety nets 6.8% 13.5% Public financial management* 54.2% 30.3% Protecting natural resources wealth of country 18.6% 18.0% Access to justice systems 8.5% 3.4% Access to basic services 1.7% 6.7% Capacity of state institutions 42.4% 37.1% Jobs 27.1% 33.7% Improving livelihoods* 15.3% 31.5% Private sector development 50.8% 41.6% Banking services and access to finance 57.6% 51.7% Social inclusion 0.0% 3.4% Stimulating dialogue to promote peace and stability 10.2% 11.2% Improving the lives of women 6.8% 10.1% *Significantly different between collaborators and non-collaborators 121 The World Bank Group Myanmar Country Opinion Survey 2014 E. Recent Trends and the Future Role of the World Bank Group in Myanmar (continued) Which THREE areas below would benefit most from other donors in Myanmar? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social safety nets 26.0% 34.0% Public financial management 11.0% 6.0% Protecting natural resources wealth of country 33.0% 20.0% Access to justice systems 12.0% 7.0% Access to basic services 23.0% 25.0% Capacity of state institutions 5.0% 9.0% Jobs 26.0% 33.0% Improving livelihoods 51.0% 44.0% Private sector development 25.0% 22.0% Banking services and access to finance 21.0% 15.0% Social inclusion 11.0% 20.0% Stimulating dialogue to promote peace and stability 25.0% 15.0% Improving the lives of women 30.0% 42.0% F. Communication and Information Sharing How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Local newspapers 46.7% 55.2% International newspapers 16.7% 8.0% Local radio 0.0% 1.1% International radio 1.7% 2.3% Local television 16.7% 16.1% International television 5.0% 4.6% Periodicals 21.7% 28.7% Internet 53.3% 46.0% Social media 26.7% 20.7% Blogs 1.7% 1.1% Mobile phones 3.3% 5.7% Instant messaging 3.3% 1.1% Other 3.3% 8.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Blogs 1.6% 3.3% Direct contact with World Bank Group 39.7% 33.0% e-Newsletters 7.9% 15.4% Instant messaging 3.2% 4.4% World Bank Group’s seminars/workshops/conferences* 54.0% 36.3% World Bank Group’s publications and other written materials 44.4% 41.8% Mobile phones 3.2% 4.4% Social media 14.3% 20.9% World Bank Group’s website 31.7% 31.9% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborator Non-collaborator Yes 55.7% 41.6% No 44.3% 58.4% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborator Non-collaborator Yes 25.0% 6.7% No 75.0% 93.3% *Significantly different between collaborators and non-collaborators 122 The World Bank Group Myanmar Country Opinion Survey 2014 F. Communication and Information Sharing (continued) Were you able to obtain this information? Percentage of Respondents Collaborator Non-collaborator Yes 86.7% 100.0% No 13.3% 0.0% Do you have access to the Internet?* Percentage of Respondents Collaborator Non-collaborator Yes 98.3% 88.1% No 1.7% 11.9% *Significantly different between collaborators and non-collaborators Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborator Non-collaborator Yes 56.1% 35.3% No 43.9% 64.7% *Significantly different between collaborators and non-collaborators Which do you primarily use? Percentage of Respondents Collaborator Non-collaborator The World Bank Group’s country website 54.0% 62.7% The World Bank Group’s main website 46.0% 37.3% Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents Collaborator Non-collaborator High speed 89.6% 63.2% Dial-up 10.4% 36.8% *Significantly different between collaborators and non-collaborators Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 54 6.35 1.72 55 5.73 2.56 years ago I find the World Bank Group’s websites easy to navigate 40 7.08 1.51 43 6.63 2.46 I find the information on the World Bank Group’s websites useful 40 7.03 1.56 41 7.34 2.08 The World Bank Group’s social media channels are valuable 32 5.97 1.62 43 6.58 2.01 sources of information about the institution When I need information from the World Bank Group I know how 52 6.67 1.81 50 6.08 2.62 to find it The World Bank Group is responsive to my information requests 38 6.74 1.70 27 6.59 2.71 and inquiries 123 The World Bank Group Myanmar Country Opinion Survey 2014 G. Background Information Which of the following agencies of the World Bank Group do you work with in Myanmar? (Select all that apply) Percentage of Respondents (Responses combined) Collaborator Non-collaborator The World Bank (IBRD/IDA)* 70.7% 6.0% The International Finance Corporation (IFC)* 51.7% 8.4% The Multilateral Investment Guarantee Agency (MIGA) 5.2% 2.4% None* 8.6% 89.2% *Significantly different between collaborators and non-collaborators Do you projects involve both the World Bank and IFC?* Percentage of Respondents Collaborator Non-collaborator Yes 47.3% 3.6% No 52.7% 96.4% *Significantly different between collaborators and non-collaborators If yes, what was your view on the two institutions working together in Myanmar? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Working well together 66.7% 0.0% Collaborating but needs improvement 33.3% 80.0% Other 0.0% 20.0% 124 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the World 5.71 6.24 6.03 5.88 6.06 5.71 5.74 6.52 5.97 5.93 6.02 5.71 Bank Group’s effectivenes s in Myanm ar. To what extent do you believe the World Bank Group’s s taff is well prepared to help Myanm ar 5.53 6.09 5.74 5.83 5.91 5.50 5.62 6.19 5.70 6.00 5.90 5.35 s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 7.20 7.53 7.26 7.44 7.44 7.13 7.38 7.28 7.25 7.65 7.33 7.42 relevant role in developm ent in Myanm ar The World Bank Group’s work is aligned with what I 6.47 7.22 6.94 6.69 6.81 6.84 6.72 7.02 6.55 7.62 6.90 6.53 cons ider the developm ent priorities for Myanm ar Res pons ivenes s 5.69 6.66 6.37 5.85 6.08 6.27 6.18 6.04 5.80 7.09 6.13 6.18 Flexibility (in term s of the ins titution’s products and 5.23 6.19 5.91 5.54 5.82 5.56 5.81 5.58 5.39 6.67 5.76 5.62 s ervices ) Flexibility (in term s of changing country 5.57 6.55 6.17 5.77 6.10 5.63 5.92 6.09 5.65 6.83 6.09 5.50 circum s tances ) Being inclus ive 5.88 6.96 6.55 6.07 6.36 6.17 6.27 6.39 5.95 7.32 6.43 5.88 Opennes s 5.55 6.79 6.53 5.57 5.94 6.31 5.85 6.51 5.75 6.87 6.09 5.91 Staff acces s ibility 5.16 6.41 6.08 5.30 5.44 6.25 5.59 5.93 5.40 6.46 5.78 5.35 Straightforwardnes s and hones ty 5.98 6.72 6.44 6.08 6.35 6.03 6.21 6.38 5.92 7.23 6.33 6.00 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 5.17 6.63 6.23 5.34 5.69 6.04 5.51 6.41 5.55 6.43 5.94 5.12 work Collaboration with civil s ociety 5.38 6.09 6.09 5.28 5.66 5.77 5.74 5.56 5.34 6.77 5.62 5.95 Collaboration with the Governm ent 7.15 7.80 7.62 7.22 7.33 7.66 7.31 7.67 7.19 8.11 7.55 6.92 Collaboration with other donors and developm ent 6.33 7.43 6.93 6.72 6.69 7.23 6.88 6.73 6.56 7.70 6.94 6.38 partners Collaboration with the private s ector 5.32 6.23 5.91 5.53 5.63 5.89 5.63 5.87 5.58 6.12 5.86 5.00 The s peed in which it gets things accom plis hed on 4.96 6.05 5.51 5.30 5.52 5.12 5.45 5.31 5.06 6.55 5.48 5.12 the ground Being a long-term partner 6.65 7.63 7.43 6.76 7.08 7.15 7.08 7.14 6.84 7.79 7.10 7.09 To what extent does the World Bank Group’s work 5.91 6.53 6.43 6.02 6.30 6.11 6.14 6.48 6.02 6.85 6.29 6.08 help to achieve developm ent res ults in Myanm ar? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s (e.g., 5.73 6.56 6.31 5.92 6.16 6.07 6.00 6.42 5.77 7.00 6.36 5.26 procurem ent, financial m anagem ent, etc.) in Myanm ar? The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, 6.28 6.73 6.48 6.49 6.36 6.79 6.35 6.77 6.43 6.65 6.59 6.10 Trus t Funds , Program 4 Res ult, etc.) m eet the needs of Myanm ar The World Bank Group m eets Myanm ar’s needs for knowledge s ervices (e.g., res earch, analys is , data, 6.24 6.84 6.58 6.39 6.51 6.43 6.20 7.09 6.47 6.56 6.62 6.00 technical as s is tance) The World Bank Group's knowledge work and activities are adaptable to Myanm ar’s s pecific 5.78 6.85 6.63 5.88 6.36 6.00 5.90 7.00 6.03 6.90 6.42 5.69 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 5.72 6.92 6.53 5.89 6.15 6.41 6.00 6.71 6.03 6.76 6.28 6.00 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.45 7.38 7.02 6.64 6.82 6.91 6.70 7.16 6.72 7.19 6.90 6.67 activities ? Yellow highlight indicates significant difference between Yes and No mean. 125 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix F: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Office of the Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ President/ Prime Office of PMU/ Consultant on Multilateral Financial Sector/ Research institute/ Minster/ Minister Parliamentarian WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 9 6.89 2.32 10 6.80 2.10 20 5.80 2.33 4 5.50 1.91 16 5.88 1.78 22 5.45 2.18 26 5.81 2.12 5 5.40 1.95 6 8.17 1.83 Bank Group’s effectiveness in Myanmar. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to 9 6.44 2.01 10 7.00 1.76 18 5.83 2.15 4 5.75 1.71 14 5.21 2.19 20 5.25 2.29 24 5.58 2.24 5 5.80 .84 7 6.86 2.27 help Myanmar solve its most complicated development challenges? Overall the World Bank Group currently plays a 11 8.64 1.36 10 7.80 1.14 21 7.38 1.60 4 6.50 2.08 19 7.53 1.43 26 6.62 2.30 32 7.75 2.21 5 6.60 .55 8 7.13 2.59 relevant role in development in Myanmar The World Bank Group’s work is aligned with what I 11 7.82 2.18 10 7.70 1.34 21 6.90 1.70 4 6.00 2.16 18 6.94 1.76 26 6.27 2.39 29 6.69 2.07 5 6.20 1.48 8 6.75 1.91 consider the development priorities for Myanmar Responsiveness 9 7.33 2.18 7 6.29 1.80 17 6.47 1.42 3 5.33 2.52 11 6.00 2.00 18 5.50 2.26 17 5.82 1.59 3 5.67 .58 5 7.40 2.30 Flexibility (in terms of the institution’s products and 9 7.11 1.69 7 6.14 1.35 17 6.24 1.25 3 4.00 1.00 11 5.73 2.00 19 4.42 2.06 16 6.00 1.41 3 5.33 .58 4 6.50 3.11 services)* Flexibility (in terms of changing country 10 7.30 1.95 9 6.89 1.76 19 6.26 1.63 3 4.33 1.15 15 6.13 1.96 20 4.80 2.04 22 5.86 1.70 4 5.25 1.26 6 7.33 2.66 circumstances)* Being inclusive 11 7.27 2.00 9 6.89 1.36 19 6.42 1.74 4 5.50 .58 13 6.54 1.90 18 5.39 1.97 22 6.23 1.74 3 5.67 1.53 6 7.17 2.48 Openness 11 7.09 2.39 9 6.00 2.24 20 6.65 1.50 3 4.67 1.15 15 5.73 1.79 23 5.70 2.32 25 5.68 2.76 3 6.00 1.00 6 7.83 1.47 Staff accessibility 10 6.90 2.23 9 5.67 2.18 18 6.17 1.29 4 5.00 1.15 13 5.23 1.96 20 5.25 2.36 20 5.65 2.43 4 5.50 1.29 5 7.20 1.92 Straightforwardness and honesty 10 7.50 2.12 8 5.88 2.36 18 6.78 1.35 3 5.00 1.00 13 6.46 2.07 19 5.74 1.91 19 6.26 2.21 4 5.75 .96 6 6.83 2.14 Ease of access to the people at the World Bank Group 8 7.00 2.83 8 6.25 2.43 17 6.65 1.62 3 4.33 1.53 12 5.08 2.02 15 5.20 2.24 17 5.65 2.98 3 5.67 .58 6 7.17 2.14 who are making decisions important to my work Collaboration with civil society 8 6.75 1.98 6 4.67 1.51 16 5.81 1.17 4 4.75 1.50 15 5.80 2.08 17 4.94 2.33 18 5.67 2.17 3 6.67 1.53 4 7.00 2.45 Collaboration with the Government 10 8.00 1.70 9 7.67 1.41 19 7.53 1.71 4 6.00 2.45 15 7.33 1.05 21 7.24 1.89 23 7.43 1.65 4 7.00 1.83 5 8.80 1.10 Collaboration with other donors and development 7 8.29 1.38 7 7.71 1.25 15 6.87 1.36 4 5.25 1.71 10 6.90 1.85 16 6.38 2.09 16 6.31 1.89 3 7.33 1.15 4 8.00 1.83 partners Collaboration with the private sector 7 6.57 1.72 7 5.71 1.25 14 5.86 1.23 3 4.67 .58 12 5.25 2.18 12 5.25 1.91 20 5.35 2.16 2 6.50 2.12 4 8.75 1.50 The speed in which it gets things accomplished on 9 6.67 2.29 7 5.57 2.82 17 5.59 1.42 3 4.67 .58 10 5.20 2.04 17 4.76 2.02 18 5.33 1.94 3 6.33 1.53 4 6.50 3.51 the ground Being a long-term partner 10 8.30 2.00 8 7.13 1.81 19 7.68 1.92 3 6.00 1.73 16 6.44 2.13 17 6.35 1.66 20 7.00 1.86 4 6.50 1.29 4 8.75 1.50 To what extent does the World Bank Group’s work 11 7.09 1.81 9 6.44 1.74 21 6.38 1.60 4 5.25 1.71 19 6.21 1.58 22 5.55 1.97 24 6.25 1.36 5 5.80 1.79 7 6.29 1.25 help to achieve development results in Myanmar? To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., 11 6.73 1.62 9 6.22 1.64 21 6.29 1.74 4 5.00 1.83 18 6.28 1.56 19 5.63 2.17 22 5.82 1.68 5 5.80 1.64 6 6.50 1.87 procurement, financial management, etc.) in Myanmar? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 11 7.18 1.78 10 7.40 1.43 22 6.41 2.20 4 5.75 2.06 20 6.70 1.98 25 5.88 2.28 31 6.55 1.84 5 6.80 1.92 8 5.88 2.59 Funds, Program 4 Result, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge services (e.g., research, analysis, data, 11 6.73 1.90 9 6.56 2.01 22 6.64 1.99 4 5.75 1.89 20 6.95 1.73 26 6.15 2.07 29 6.52 2.03 6 6.50 1.87 8 6.25 2.71 technical assistance) Are adaptable to Myanmar’s specific development 11 7.09 1.92 9 7.00 1.50 19 6.37 1.57 3 5.33 2.08 16 6.31 1.96 25 5.76 2.45 22 6.32 2.75 4 5.75 .96 5 6.20 1.30 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and 11 7.27 1.62 9 6.78 1.72 21 6.52 1.97 3 7.00 1.00 19 6.16 1.80 24 5.75 2.21 28 6.11 2.30 5 6.20 .84 8 5.88 2.10 activities make to development results in your country? Overall, how would you rate the technical quality of the 10 7.40 1.35 8 7.75 1.39 19 7.21 1.27 3 7.33 .58 16 6.56 1.36 22 6.41 2.09 25 6.72 1.88 5 6.80 .84 5 7.40 1.14 World Bank Group's knowledge work and activities? *Significantly different between stakeholder groups 126 The World Bank Group Myanmar Country Opinion Survey 2014 Appendix G: Myanmar FY 2014 Questionnaire World Bank Group Client Survey FY14 – Myanmar The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Myanmar or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Myanmar, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Myanmar. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 127 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION A: GENERAL ISSUES FACING MYANMAR A1. In general would you say that Myanmar is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Food security Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) Improving the lives of women (i.e., reducing 6 24 Agricultural development poverty, increasing status) 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 128 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Listed below are a number of development priorities in Myanmar. Please identify which of the following you believe the Government of Myanmar should emphasize in the near future? (Choose no more than FIVE) 1 Social cohesion 19 Education 2 Poverty reduction 20 Transport (e.g., roads, bridges, transportation) 3 Security/stabilization/reconstruction 21 Food security Social protection (e.g., pensions, targeted social 4 Disaster management 22 assistance) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) Improving the lives of women (i.e., reducing 6 24 Agricultural development poverty, increasing status) 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Economic growth 27 Water and sanitation 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption Public sector governance/ reform (i.e., government 16 Environmental sustainability 34 effectiveness, public financial management, public expenditure, fiscal system reform) 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 129 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption 3 Economic growth 20 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, public expenditure, fiscal system reform) Improving the lives of women (i.e., reducing 7 24 Social cohesion poverty, increasing status) 8 Rural development 25 Education 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 130 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A5. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Myanmar? (Choose no more than THREE) 1 Energy 18 Social cohesion Public sector governance/ reform (i.e., government Improving the lives of women (i.e., reducing 2 19 effectiveness, public financial management, public poverty, increasing status) expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Law and justice (e.g., judicial system) 14 Trade and exports 31 Local governance and institutions 15 Information and communications technology 32 Crime and violence 16 Regulatory framework 33 Financial markets 17 Communicable/non-communicable diseases A6. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Myanmar, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 131 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Myanmar? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Myanmar. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Myanmar solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) Improving the lives of women (i.e., reducing 7 25 Agricultural development poverty, increasing status) 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 132 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) 11 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Myanmar’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) B14 Strategy formulation (e.g., PRSP assistance) 1 2 3 4 5 6 7 8 9 10 The World Bank Group can provide capacity building support in a number of ways in Myanmar. To which degree would Myanmar benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B15 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B16 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B17 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B18 1 2 3 4 5 6 7 8 9 10 policy change 133 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effective do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Myanmar? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B19 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B20 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B21 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Myanmar to help ensure better development results, looking forward, how important is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B22 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B23 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B24 1 2 3 4 5 6 7 8 9 10 achieve development goals) B25. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Myanmar 4 Not enough public disclosure of its work 5 Not collaborating enough with non-state actors 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Arrogant in its approach 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know 134 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B26. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Myanmar? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know B27. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations 16 Other (please specify): __________________________ 17 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B28 1 2 3 4 5 6 7 8 9 10 relevant role in development in Myanmar The World Bank Group’s work is aligned with what I B29 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Myanmar The World Bank Group supports programs and B30 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Myanmar The World Bank Group treats clients and B31 1 2 3 4 5 6 7 8 9 10 stakeholders in Myanmar with respect 135 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? To no To a very Don't degree at significant know all degree B32 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B33 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B34 1 2 3 4 5 6 7 8 9 10 circumstances) B35 Being inclusive 1 2 3 4 5 6 7 8 9 10 B36 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B37 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B38 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B39 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B40 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B41 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B42 1 2 3 4 5 6 7 8 9 10 partners B43 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B44 1 2 3 4 5 6 7 8 9 10 the ground B45 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B46. To be a more effective development partner in Myanmar, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate 136 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 Improving the lives of women (i.e., reducing 12 1 2 3 4 5 6 7 8 9 10 poverty, increasing status) 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 137 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. Where are the World Bank Group’s decisions made primarily that support the program in Myanmar? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C3. To what extent does the World Bank Group’s work help to achieve development results in Myanmar? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Myanmar? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Myanmar? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 138 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Myanmar's development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on D7 1 2 3 4 5 6 7 8 9 10 global good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Myanmar’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 139 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION E: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MYANMAR E1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Myanmar’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Increase the level of World Bank Group staffing in Myanmar’s office 14 Other (please specify): ______________________________________________ E2. When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Myanmar 6 Don’t know E3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas below benefit most from the World Bank would benefit most from Group playing a leading role among other donors taking the lead international partners in Myanmar? in Myanmar? 1 Social safety nets 2 Public financial management Protecting natural resources wealth 3 of country 4 Access to justice systems 5 Access to basic services 6 Capacity of state institutions 7 Jobs 8 Improving livelihoods 9 Private sector development Banking services and access to 10 finance 11 Social inclusion Stimulating dialogue to promote 12 peace and stability Improving the lives of women (i.e., 13 reducing poverty, increasing status) 140 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION F: COMMUNICATION AND INFORMATION SHARING F1. How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ F2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the F3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past F4 Yes No year? (If YES please go to Question G5; if NO please go to G6) F5 Were you able to obtain this information? Yes No F6 Do you have access to the Internet? Yes No F7 Do you use/have you used the World Bank Group website? Yes No 141 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION F: COMMUNICATION AND INFORMATION SHARING F8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/en/country/myanmar) 2 The World Bank Group’s main website (www.worldbank.org) F9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than F10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to F11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s F12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., F13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I F14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information F15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 142 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION G: BACKGROUND INFORMATION G1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ G2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport Improving the lives of women (i.e., reducing 6 poverty, increasing status)/ equality of 16 Urban development opportunity Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 143 The World Bank Group Myanmar Country Opinion Survey 2014 SECTION G: BACKGROUND INFORMATION G3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No G4. Which of the following agencies of the World Bank Group do you work with in Myanmar? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None G5. Do your projects involve both the World Bank and IFC? (If YES please go to Question G6; If NO please go to G7) 1 Yes 2 No G6. If yes, what was your view on the two institutions working together in Myanmar? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know G7. Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. G8. Which best represents your geographic location? 1 Yangon 2 Outside Yangon Thank you for completing the survey! 144