World Bank Group Country Opinion Survey 2019: Rwanda FY 2019 Rwanda Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2019 World Bank Group Country Opinion Survey 2019: Rwanda Acknowledgements The Rwanda Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Rwanda country team and the independent fielding agency A & G Services Ltd. In particular, PORG is grateful for the support from Rogers Kayihura (Communications Officer) and Antoinette Kamanzi (Operations Analyst) who coordinated the survey related activities from Kigali, Rwanda. 1 World Bank Group Country Opinion Survey 2019: Rwanda Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Rwanda.....................................................8 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Rwanda ...............33 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 RWANDA 2 World Bank Group Country Opinion Survey 2019: Rwanda I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Rwanda perceive the WBG. The survey explored: ▪ General Issues Facing Rwanda ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Rwanda ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to May 2019, 635 stakeholders of the WBG in Rwanda were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Implementation Units (PIUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; NGOs, CSOs, and church based organizations; the media; independent government institutions; trade unions; youth groups and organizations; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 421 stakeholders participated in the survey (66% response rate). Respondents completed the questionnaire with a representative from the local fielding agency, or received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 64%, N=254). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 79). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, E and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Rwanda III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from the office of the President/Prime Minister were combined with respondents from the office of a minister; employees of ministries/ministerial departments/implementation agencies were combined with respondents from PIUs, consultants, and contractors working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs, CSOs, Church Based Organizations, trade unions, and youth groups were combined in the “CSO” category; and the small number of respondents from the judiciary branch were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2019: Rwanda III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Rwanda III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from the provinces, these locations were combined in one category: “Outside Kigali City”. Geographic location comparisons can be found in Appendix C (page 69). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Rwanda III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG compared to the FY’16 Country Survey (weighted mean in FY’19 = 5.7; weighted mean in FY’16 = 4.8)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings for the WBG’s overall effectiveness in Rwanda, and moderately, significantly corelated with their agreement that the WBG plays a relevant role in Rwanda’s development, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Rwanda. 2The means in the chart were calculated based on un-weighted data. Please refer to Appendix E (page 79) for more details on weighting. 7 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda Perceptions of Improvement and Decline in Specific Areas 8 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in Rwanda were “job creation/employment” (33%), “poverty reduction” (32%), and “rural and agricultural development” (27%). 9 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Rwanda were “rural and agricultural development” (57%), and “job creation/employment” (36%). 10 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) The Impact of Global Challenges on Rwanda 11 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) Trust in Institutions 12 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) Trust in the Private Sector Civil Society Engagement 13 World Bank Group Country Opinion Survey 2019: Rwanda IV. General Issues Facing Rwanda (continued) Attributions for Slow/Failed Reform Efforts 14 World Bank Group Country Opinion Survey 2019: Rwanda V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2019: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Influence on Rwanda’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means presented in this chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2019: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Employees of a ministries, PIU, and consultants on WBG projects had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from CSO and other organizations had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 57). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.5) compared to respondents who do not collaborate with the WBG (mean rating = 7.0). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 84). 17 World Bank Group Country Opinion Survey 2019: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest value to Rwanda was its “financial resources” (42%), “policy advice, studies, analyses” (36%), and “capacity development” (32%). 18 World Bank Group Country Opinion Survey 2019: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Rwanda was being “too influenced by developed countries” (26%), and “not collaborating enough with stakeholders outside the Government” (20%). 19 World Bank Group Country Opinion Survey 2019: Rwanda VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2019: Rwanda VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2019: Rwanda VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages presented in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates The World Bank Group’s Work in Rwanda: Year Comparison8 The World Bank Group’s Work in Rwanda: Collaboration 8 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in this chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 25 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in this chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 27 World Bank Group Country Opinion Survey 2019: Rwanda VII. How the World Bank Group Operates (continued) Effectiveness of WBG’s Support Effectiveness of WBG’s Support for Management of Crisis Related Risks 28 World Bank Group Country Opinion Survey 2019: Rwanda VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 29 World Bank Group Country Opinion Survey 2019: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Rwanda’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2019: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in this chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Rwanda’s Needs for Financial Instruments13 (Indicator Question) Familiarity with WBG’s New Financial Instruments 13 Means in this chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Rwanda IX. The Future Role of the WBG in Rwanda Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that, to make itself of greater value, the WBG should “reach out more to groups outside of Government” (38%), “offer more innovative financial products” (31%), and “increase the level of capacity development in the country” (26%). 33 World Bank Group Country Opinion Survey 2019: Rwanda IX. The Future Role of the WBG in Rwanda (continued) The World Bank Group Should Collaborate More with … 34 World Bank Group Country Opinion Survey 2019: Rwanda IX. The Future Role of the WBG in Rwanda (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “job creation/employment” (43%), and “rural and agricultural development” (41%). 35 World Bank Group Country Opinion Survey 2019: Rwanda IX. The Future Role of the WBG in Rwanda (continued) Future Combination of the WBG Services 36 World Bank Group Country Opinion Survey 2019: Rwanda IX. The Future Role of the WBG in Rwanda (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 37 World Bank Group Country Opinion Survey 2019: Rwanda X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 57) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Rwanda from the “Internet” (62%). 38 World Bank Group Country Opinion Survey 2019: Rwanda X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences” (37%), and “World Bank Group’s publications and other written materials” (37%). 39 World Bank Group Country Opinion Survey 2019: Rwanda X. Communication and Outreach (continued) Access to the Internet14 WBG Interaction Frequency 14 Means in this chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2019: Rwanda X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 41 World Bank Group Country Opinion Survey 2019: Rwanda XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to Selected Questions by Stakeholder Groups ............ 57 C. Responses to Indicator Questions by Geographic Location .......... 69 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 72 E. Responses to Selected Questions by Year..................................... 79 F. Indicator Questions as a Function of Exposure to the World Bank Group ........................................................................ 84 G. Rwanda FY 2019 COS Questionnaire............................................. 85 RWANDA 42 World Bank Group Country Opinion Survey 2019: Rwanda Appendix A: Responses to All Questions across All Respondents (N=421) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Rwanda 1. Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Rwanda. (Choose no more than THREE) (Responses Combined; N=414) Poverty reduction 33.8% Agriculture and rural development 30.7% Job creation/employment 26.6% Food security (i.e., combating malnutrition and stunting) 22.2% Quality of education 21.3% Private sector development 19.8% Skills development 17.6% Water and sanitation 12.8% Economic growth 12.8% Health (including communicable/non-communicable diseases) 11.6% Energy 10.6% Urban development 9.4% Transport (e.g., roads, feeder roads, transportation) 8.7% Public sector governance/reform (i.e., government effectiveness, public financial 7.7% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance, Vision 2020 7.2% Umurenge Program (VUP)) Gender equality (closing the gap between women and men, and boys and girls) 5.8% Regional integration 5.1% Information and communications technology 5.1% Trade and exports 4.6% Anti-corruption 4.1% Equality of opportunity (i.e., social inclusion) 3.1% Disaster risk management 2.4% Financial markets 2.4% Natural resource management (e.g., gas, minerals, and forests) 1.9% Climate change (e.g., mitigation, adaptation) 1.7% Judiciary reform 1.2% 43 World Bank Group Country Opinion Survey 2019: Rwanda A. General Issues Facing Rwanda (continued) 2. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Rwanda? (Choose no more than THREE) (Responses Combined; N=418) Agriculture and rural development 57.7% Job creation/employment 41.6% Private sector development 25.6% Quality of education 22.0% Skills development 19.6% Economic growth 16.0% Social protection (e.g., pensions, targeted social assistance, Vision 2020 15.6% Umurenge Program (VUP)) Food security (i.e., combating malnutrition and stunting) 13.4% Trade and exports 12.0% Energy 11.0% Transport (e.g., roads, feeder roads, transportation) 10.5% Urban development 8.1% Regional integration 7.4% Equality of opportunity (i.e., social inclusion) 6.0% Anti-corruption 5.5% Gender equality (closing the gap between women and men, and boys and girls) 5.0% Water and sanitation 4.3% Information and communications technology 3.8% Public sector governance/reform (i.e., government effectiveness, public financial 3.8% management, public expenditure, fiscal system reform) Health (including communicable/non-communicable diseases) 2.6% Financial markets 2.4% Climate change (e.g., mitigation, adaptation) 1.4% Judiciary reform 1.2% Natural resource management (e.g., gas, minerals, and forests) 1.0% Disaster risk management 0.7% 3. When economic and/or social reform efforts fail or are slow to take place in Rwanda, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=378) Inadequate level of citizen/civil society participation 33.9% Reforms are not well thought out in light of country challenges 28.0% Poor coordination within the government 27.0% Inadequate level of private sector participation 26.5% Fraud and corruption 21.4% Private sector involvement and/or influence 17.5% Inadequate level of capacity in the government 10.1% Inadequate level of donor coordination 9.8% Political pressures and obstacles 9.3% Inadequate level of government accountability 5.8% Other 2.6% 44 World Bank Group Country Opinion Survey 2019: Rwanda A. General Issues Facing Rwanda (continued) 4. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/local government 380 10 7.66 2.01 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 344 35 6.80 1.78 3. The World Bank Group* 354 24 7.33 1.87 4. The International Monetary Fund 305 64 6.82 1.96 5. UN agencies 330 41 6.54 2.06 6. Regional development banks 308 61 6.41 1.91 7. Rwanda’s Central Bank 359 19 7.86 1.78 8. International private sector 309 66 5.98 2.01 9. Domestic private sector 360 14 6.43 1.95 10. International civil society (e.g., NGOs, CBOs) 344 32 6.15 1.99 11. Local civil society (e.g., NGOs, CBOs) 357 18 6.31 2.07 12. Local media and their web presence (e.g., newspapers, TV stations, radio) 360 23 6.29 2.12 13. International media and their web presence 343 40 5.32 2.01 14. Web based media (i.e., blogs, social media, other web-based news and 341 44 5.67 2.12 information sources) Direction Getting Getting Staying Getting Getting 5. Please describe the direction Rwanda is much somewh the somewh much moving in, when considering … ? N worse at worse same at better better 1. Human development (e.g., health, 395 3.0% 2.8% 9.9% 54.7% 29.6% education, and social protection) 2. Equal opportunity for girls and boys, men 394 2.3% 2.8% 10.2% 31.7% 53.0% and women 3. Growing Rwanda’s economy in a way that 395 1.8% 5.6% 19.5% 55.2% 18.0% leads to jobs and employment 4. The gap between the rich and the poor 386 9.6% 21.8% 32.6% 31.9% 4.1% 5. Making government more effective 390 1.8% 2.1% 8.5% 51.3% 36.4% 6. Anti-corruption 393 1.3% 4.1% 19.3% 39.7% 35.6% 7. Attracting new sources of foreign 396 1.3% 1.5% 6.6% 36.6% 54.0% investment 6. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Rwanda? (Choose no more than TWO) (Responses Combined; N=402) Jobs/employment 50.5% Fragility in neighboring countries 38.3% Climate change 23.1% Trade constraints 22.4% The gap between the rich and the poor 20.4% Geo political uncertainty 19.9% Environmental degradation 7.5% Technology based disruption 7.2% Migrants and refugees 6.0% 45 World Bank Group Country Opinion Survey 2019: Rwanda A. General Issues Facing Rwanda (continued) 7. When thinking about development efforts in Rwanda, do you think that civil Percentage of Respondents society (e.g., NGOs, CBOs) should … ? (N=413) Engage significantly less 4.8% Engage somewhat less 3.6% Engage somewhat more 17.2% Engage significantly more 58.4% Engage at the same level it does currently 3.6% Don't know 12.3% 8. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in Rwanda? (N=412) To a very low degree 6.8% To a somewhat low degree 28.9% To a somewhat high degree 37.6% To a very high degree 18.2% Don't know 8.5% 9. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in Rwanda? (N=412) To a very low degree 10.7% To a somewhat low degree 29.6% To a somewhat high degree 32.8% To a very high degree 10.7% Don't know 16.3% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Rwanda? 408 n/a 5.67 2.57 (1-Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 360 53 7.38 1.96 in Rwanda.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is wel l prepared (e.g., skills and knowledge) to help Rwanda solve its most complicated 326 83 7.46 1.86 development challenges? (1-To no degree at all, 10-To a very significant degree) 46 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Rwanda? (Choose no more than THREE) (Responses Combined; N=411) Poverty reduction 30.4% Agriculture and rural development 29.4% Job creation/employment 28.7% Quality of education 22.1% Social protection (e.g., pensions, targeted social assistance, Vision 2020 20.2% Umurenge Program (VUP)) Skills development 20.2% Energy 18.2% Transport (e.g., roads, feeder roads, transportation) 16.5% Urban development 13.9% Food security (i.e., combating malnutrition and stunting) 13.4% Economic growth 13.1% Water and sanitation 12.9% Private sector development 10.2% Health (including communicable/non-communicable diseases) 7.8% Public sector governance/reform (i.e., government effectiveness, public financial 7.1% management, public expenditure, fiscal system reform) Anti-corruption 5.1% Climate change (e.g., mitigation, adaptation) 4.6% Trade and exports 3.6% Regional integration 3.4% Information and communications technology 2.9% Equality of opportunity (i.e., social inclusion) 2.7% Judiciary reform 2.4% Financial markets 2.4% Gender equality (closing the gap between women and men, and boys and girls) 2.2% Natural resource management (e.g., gas, minerals, and forests) 1.5% Disaster risk management 1.2% 47 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) Percentage of Respondents (N=368) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Rwanda? Value Value Combined Financial resources 38.9% 14.6% 53.5% Capacity development 20.7% 16.5% 37.2% Technical assistance 5.7% 14.6% 20.3% Implementation support 6.3% 11.6% 17.8% Policy advice, studies, analyses 6.3% 11.0% 17.3% Bringing together different groups of stakeholders 9.2% 4.7% 13.9% Mobilizing third party financial resources 4.3% 9.1% 13.4% Promoting knowledge sharing 2.7% 6.9% 9.6% Donor coordination 3.0% 5.5% 8.5% Data and statistics 3.0% 4.1% 7.1% Other 0.0% 1.4% 1.4% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Rwanda? (Choose no more than TWO) (Responses Combined; N=393) Too influenced by developed countries 21.1% Don’t know 20.4% Not collaborating enough with civil society (e.g., NGOs, CBOs) 17.6% Not collaborating enough with private sector 16.5% World Bank Group’s processes too slow and complex 13.7% Not adequately flexible 11.5% Not enough public disclosure of its work 9.9% Staff too inaccessible 8.7% Not aligned with country priorities 8.7% Inadequate World Bank Group’s staffing in Rwanda 7.9% Not adequately sensitive to political/social realities in Rwanda 7.6% Not willing to honestly criticize policies and reform efforts in the country 4.6% Not collaborating enough with partners such as bilaterals, multilaterals, trust 4.6% funds, UN Not sufficiently focused on sustainable results 2.8% Other 2.5% Arrogant in its approach 2.3% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Rwanda? (Select only ONE response) (N=408) To a fully sufficient degree 8.6% To a somewhat sufficient degree 46.3% To a somewhat insufficient degree 25.2% To a very insufficient degree 6.9% Don’t know 13.0% 48 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=404) Increased its emphasis recently 29.5% Decreased its emphasis recently 7.7% Emphasis has remained pretty consistent over time 18.1% Don’t know 44.8% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=404) Private sector 43.3% Local government 42.6% NGOs/CSOs/Church Based Organizations 22.3% Academia/think tanks/research institutes 17.1% Beneficiaries 16.6% Youth/university groups 15.8% Donor community 9.9% Media 9.4% Don’t know 6.2% Parliament 2.7% Foundations 2.0% Other 1.7% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 378 16 7.58 1.98 in Rwanda* 11. The World Bank Group’s work is aligned with what I consider the 357 25 7.66 1.79 development priorities for Rwanda* To what extent is the World Bank Group an effective development partner in Degree Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 326 53 7.00 1.98 13. Flexibility (in terms of the institution’s products and services)* 292 74 6.47 2.00 14. Flexibility (in terms of changing country circumstances)* 297 71 6.61 1.85 15. Being inclusive* 303 64 6.95 1.93 16. Openness (sharing data and other information)* 304 66 6.96 2.23 17. Collaboration with the Government* 352 31 8.20 1.82 18. The speed in which it gets things accomplished on the ground* 275 98 7.06 2.08 19. Helping to bring discipline/effective supervision to implementation of 287 88 7.42 1.83 investment projects* 20. Collaboration with civil society* 285 84 5.88 2.32 21. Staff accessibility* 288 81 5.94 2.60 22. Collaboration with other donors and development partners* 266 108 7.27 2.01 23. Collaboration with the private sector* 272 96 5.83 2.20 24. Straightforwardness and honesty* 260 106 7.27 2.16 25. Treating clients and stakeholders in Rwanda with respect* 296 79 7.70 2.00 26. Being a long-term partner* 337 41 8.38 1.83 49 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., targeted social assistance, Vision 2020 Umurenge 237 150 7.33 2.15 Program (VUP)) 2. Gender equality (closing the gap between women and men, and boys and 209 167 7.44 1.93 girls) 3. Private sector development 219 156 6.21 2.15 4. Quality of education 223 147 6.98 1.99 5. Public sector governance/reform (i.e., government effectiveness, public 243 132 7.61 1.77 financial management, public expenditure, fiscal system reform) 6. Regional integration 171 199 6.90 2.10 7. Food security (i.e., combating malnutrition and stunting) 220 152 7.24 1.97 8. Urban development 272 107 7.60 1.95 9. Energy 275 97 7.64 1.87 10. Skills development 243 123 6.95 1.87 11. Job creation/employment 241 127 6.59 2.12 12. Health (including communicable/non-communicable diseases) 195 177 7.14 1.84 13. Financial markets 161 207 6.89 2.14 14. Transport (e.g., roads, feeder roads, transportation) 264 106 7.60 2.06 15. Agriculture and rural development 269 104 7.56 1.94 16. Trade and exports 171 198 6.53 2.13 17. Natural resource management (e.g., gas, minerals, and forests) 160 210 6.30 2.25 18. Climate change (e.g., mitigation, adaptation) 175 190 6.39 2.26 19. Poverty reduction 287 89 7.36 2.01 20. Anti-corruption 162 200 6.88 2.32 21. Economic growth 263 107 7.56 1.92 22. Disaster risk management 143 224 6.45 2.45 23. Equality of opportunity (i.e., social inclusion) 188 183 6.87 2.54 24. Information and communications technology 193 181 7.33 1.87 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Rwanda?* (1-To no degree at all, 10-To a very significant 333 50 7.54 1.74 degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 326 71 7.23 1.93 agenda in Rwanda?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 335 64 7.19 2.02 needs of Rwanda* 5. The World Bank Group meets Rwanda’s needs for knowledge services (e.g., 324 69 7.09 1.96 research, analysis, data, technical assistance)* 50 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results (continued) 6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Rwanda? (Select only ONE Percentage of Respondents response) (N=395) Very familiar 6.1% Somewhat familiar 15.9% Somewhat unfamiliar 15.7% Very unfamiliar 23.5% Don’t know 38.7% How effectively does the World Bank Group support Rwanda’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 7. To build stronger domestic resource mobilization systems in the Government 253 136 6.77 2.19 (e.g., tax collection) 8. To develop better and stronger data collection/analytics systems within the 263 129 7.16 2.00 Government 9. To strengthen the country’s crisis preparedness 204 177 6.79 2.11 10. To identify and monitor risks 209 176 6.94 2.21 Systematic Country Diagnosis and Country Partnership Framework Activities N DK Mean SD 11. How effectively does the World Bank Group’s SCD and CPF activities support Rwanda’s efforts to manage crisis related risks? (1-Not effectively at all, 10- 108 267 6.98 1.97 Very effectively) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=398) Weekly 4.8% Monthly 19.1% A few times a year 30.7% Rarely 28.4% Never 17.1% In Rwanda, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 251 122 6.88 2.22 3. Include appropriate level of stakeholder involvement during preparation 276 100 6.95 2.02 4. Lead to practical solutions 284 95 7.19 1.94 5. Are source of relevant information on global good practices 277 97 7.56 1.94 6. Are adequately disseminated 256 122 6.95 2.14 7. Are adaptable to Rwanda’s specific development challenges and country 283 96 7.50 2.10 circumstances* 51 World Bank Group Country Opinion Survey 2019: Rwanda D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 327 67 7.33 1.92 country?* (1-Not significant at all, 10-Very significant) 9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 307 88 7.61 1.87 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 268 115 6.43 2.51 2. The World Bank Group effectively monitors and evaluates the projects and 325 61 7.55 2.15 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 282 95 6.96 2.17 4. The World Bank Group’s Environmental and Social Framework requirements 283 97 7.11 1.95 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 271 108 7.29 2.08 6. The World Bank Group takes decisions quickly in Rwanda* 246 131 6.85 2.23 7. Working with the World Bank Group increases Rwanda’s institutional 322 59 7.52 2.05 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 269 117 7.34 2.24 adequate, the World Bank Group makes appropriate use of them* Donor Support to Refugees N DK Mean SD 9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Rwanda? (1-To no 244 142 6.68 2.12 degree at all, 10-To a very significant degree) 10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Rwanda? (Choose no more than TWO) (Responses Combined; N=395) Health 41.0% Education 38.7% Infrastructure 26.1% Jobs 20.8% Social cohesion 17.0% Business development 12.2% Don’t know 9.1% Supporting poor and marginalized local communities 8.1% Supporting hosting communities surrounding refugee camps 6.8% Public services 5.6% Other 1.0% 52 World Bank Group Country Opinion Survey 2019: Rwanda F. The Future Role of the World Bank Group in Rwanda 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Rwanda? (Choose no more than TWO) (Responses Combined; N=391) Engage more effectively with private sector 29.7% Increase the level of capacity development in the country 24.6% Collaborate more effectively with Government clients (e.g., national, state, local) 23.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 17.4% Offer more innovative knowledge services 16.1% Engage more directly with beneficiaries 15.9% Reduce the complexity of obtaining World Bank Group financing 15.3% Offer more innovative financial products 12.5% Improve the quality of its experts as related to Rwanda’s specific challenges 9.5% Ensure greater selectivity in its work 9.0% Work faster 6.4% Provide more adequate data/knowledge/statistics/figures on Rwanda’s economy 6.1% Help to bring discipline/effective supervision to implementation of World Bank 4.6% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 4.3% funds, UN Other 2.3% 2. When considering the combination of services that the World Bank Group offers in Rwanda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Rwanda? (Select only ONE response) (N=381) Financial services 32.5% Knowledge products 14.2% Convening services 4.7% None of the above 1.6% The combination is appropriate for Rwanda 38.6% Don’t know 8.4% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Rwanda? (N=395) Never 27.6% Less than once a year 18.2% Once a year to a few times a year 29.1% Less than once a month 5.3% At least once a month 15.2% At least once a week 4.6% 53 World Bank Group Country Opinion Survey 2019: Rwanda G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Rwanda? (Choose no more than TWO) (Responses Combined; N=400) Internet 54.8% Local television 36.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 26.3% Local newspapers 22.0% Local radio 20.8% Other 11.8% International newspapers 5.8% International television 4.5% International radio 4.0% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=392) World Bank Group’s seminars/workshops/conferences 40.8% World Bank Group’s website 29.8% World Bank Group’s publications and other written materials 28.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 28.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 26.3% e-Newsletters 18.6% Mobile phones (sms alerts) 17.6% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=370) High speed/4G LTE/WiFi 89.5% Dial-up 10.5% 5. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 373 11.5% 27.3% 37.0% 24.1% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 373 10.5% 21.4% 41.3% 26.8% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or tweet, liked, commented, shared, 371 7.3% 14.0% 25.3% 53.4% retweeted) Visited a WBG website (e.g. read a blog, used data) 373 10.5% 18.8% 38.3% 32.4% Attended an event/conference hosted by the WBG 366 3.3% 9.6% 32.8% 54.4% Watched a webinar or online event hosted by the 356 2.2% 7.9% 24.2% 65.7% WBG Read some or all of a WBG research paper or 369 5.1% 12.2% 47.7% 35.0% publication Met professionally with WBG staff 372 4.3% 12.6% 30.4% 52.7% 54 World Bank Group Country Opinion Survey 2019: Rwanda H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=407) Employee of a Ministry, Ministerial Department or Implementation Agency 20.4% Local Government Office or Staff 13.3% NGO/CSO/Church Based Organization 12.3% Private Sector Organization 7.1% Academia/Research Institute/Think Tank 6.9% Media (press, radio, TV, web, etc.) 5.7% Office of Parliamentarian 4.9% Independent Government Institution (i.e., Regulatory Agency, Central 4.2% Bank/oversight institution) Trade Union 3.9% PIU overseeing implementation of project/Consultant/Contractor working on 3.4% World Bank Group supported project/program Bilateral Agency 3.2% Multilateral Agency 3.2% Office of the President, Prime Minister 2.7% Financial Sector/Private Bank 2.7% Youth Group/Organization 2.0% Office of Minister 1.7% Judiciary Branch 1.2% Other 1.2% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=409) Governance 18.6% Social protection and labor 13.4% Other 10.0% Education 7.8% Agriculture/rural development/food security 7.8% Finance and markets 6.1% Health, nutrition, and population 5.6% Urban development 4.4% Information and Communication Technologies 3.7% Transport 3.4% Generalist (specialized in multiple sectors) 3.2% Energy and extractives 2.2% Jobs 2.2% Public-private partnerships 2.0% Water 1.7% Trade and competitiveness 1.7% Environment and natural resources 1.5% Poverty 1.5% Macroeconomics and fiscal management 1.2% Gender and family promotion 1.2% Climate change/disaster management 0.7% 55 World Bank Group Country Opinion Survey 2019: Rwanda H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in your country? (N=408) Yes 40.2% No 59.8% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/ work with in Rwanda? (Select only ONE response) (N=169) The World Bank (IDA) 79.3% The International Finance Corporation (IFC) 13.0% The Multilateral Investment Guarantee Agency (MIGA) 5.3% International Centre for Settlement of Investment Disputes (ICSID) 2.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=274) Yes 36.9% No 63.1% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Rwanda? (Choose no more than TWO) (Responses Combined; N=343) Use World Bank Group reports/data 37.3% Use World Bank Group website for information, data, research, etc. 26.5% Collaborate as part of my professional duties (i.e., work on a World Bank project) 25.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 25.4% Development partner (other donors) 22.4% Engage in World Bank Group related/sponsored events/activities 15.7% Percentage of Respondents 7. What’s your gender? (N=411) Female 28.0% Male 72.0% Percentage of Respondents 8. What’s your age? (N=413) 25 and under 1.9% 26-35 23.5% 36-45 55.7% 46-55 14.3% 56 and above 4.6% Percentage of Respondents 9. Which best represents your geographic location? (N=414) Kigali City 78.0% Western Province 8.5% Eastern Province 5.6% Southern Province 4.6% Northern Province 3.4% 56 World Bank Group Country Opinion Survey 2019: Rwanda Appendix B: Responses to Selected Questions by Stakeholder Groups15  Office of President/Prime Minister/Minister N=18  Office of Parliamentarian N=20  Employee of a Ministry/PIU/Consultant on WBG Project N=97  Local Government N=54  Bilateral/Multilateral Agency N=26  Private Sector/Financial Sector/Private Bank N=40  CSO N=74  Media N=23  Independent Government Institution N=17  Academia N=28  Other16 N=10 A. General Issues facing Rwanda Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important development priorities in Rwanda. (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Food security* 44.4% 15.0% 23.7% 30.2% 19.2% 30.8% 13.7% 33.3% 11.8% 0.0% 22.2% Water and sanitation* 38.9% 45.0% 7.2% 15.1% 3.8% 15.4% 12.3% 9.5% 11.8% 3.6% 11.1% Job creation/employment* 5.6% 50.0% 19.6% 26.4% 30.8% 46.2% 24.7% 38.1% 17.6% 28.6% 22.2% Health* 11.1% 55.0% 12.4% 9.4% 3.8% 7.7% 4.1% 9.5% 23.5% 10.7% 22.2% Skills development 16.7% 20.0% 21.6% 11.3% 23.1% 12.8% 23.3% 4.8% 17.6% 14.3% 0.0% Natural resource management 0.0% 0.0% 2.1% 0.0% 0.0% 2.6% 1.4% 0.0% 11.8% 3.6% 0.0% Private sector development 16.7% 15.0% 17.5% 18.9% 30.8% 28.2% 17.8% 19.0% 5.9% 17.9% 22.2% Public sector governance/reform 5.6% 0.0% 9.3% 11.3% 7.7% 2.6% 4.1% 19.0% 0.0% 14.3% 11.1% Quality of education 16.7% 35.0% 19.6% 11.3% 19.2% 17.9% 26.0% 33.3% 23.5% 32.1% 11.1% Energy 5.6% 5.0% 14.4% 3.8% 15.4% 10.3% 15.1% 4.8% 5.9% 10.7% 0.0% Regional integration 16.7% 0.0% 4.1% 5.7% 11.5% 2.6% 4.1% 4.8% 5.9% 7.1% 0.0% Urban development 11.1% 5.0% 12.4% 5.7% 11.5% 5.1% 12.3% 4.8% 0.0% 7.1% 0.0% Gender equality 0.0% 5.0% 3.1% 9.4% 11.5% 2.6% 8.2% 9.5% 0.0% 3.6% 11.1% Poverty reduction 16.7% 10.0% 35.1% 32.1% 38.5% 38.5% 32.9% 38.1% 35.3% 46.4% 55.6% Economic growth 16.7% 5.0% 13.4% 13.2% 11.5% 12.8% 11.0% 4.8% 11.8% 17.9% 22.2% Equality of opportunity 5.6% 0.0% 2.1% 1.9% 3.8% 2.6% 6.8% 0.0% 5.9% 3.6% 0.0% Information and communications 0.0% 0.0% 8.2% 0.0% 3.8% 2.6% 8.2% 0.0% 11.8% 3.6% 11.1% technology Disaster risk management* 16.7% 0.0% 2.1% 3.8% 0.0% 0.0% 1.4% 0.0% 5.9% 0.0% 11.1% Financial markets 0.0% 0.0% 1.0% 0.0% 3.8% 0.0% 6.8% 9.5% 5.9% 0.0% 0.0% Agriculture and rural development 27.8% 15.0% 32.0% 26.4% 34.6% 35.9% 32.9% 23.8% 23.5% 39.3% 33.3% Social protection* 5.6% 0.0% 10.3% 26.4% 0.0% 0.0% 4.1% 0.0% 5.9% 0.0% 0.0% Trade and exports 16.7% 0.0% 4.1% 3.8% 3.8% 5.1% 5.5% 0.0% 11.8% 3.6% 0.0% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.5% 4.8% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 2.1% 0.0% 3.8% 0.0% 2.7% 0.0% 5.9% 3.6% 0.0% Anti-corruption 0.0% 0.0% 3.1% 3.8% 0.0% 5.1% 5.5% 4.8% 11.8% 10.7% 0.0% Transport 5.6% 0.0% 11.3% 11.3% 7.7% 7.7% 1.4% 23.8% 11.8% 10.7% 11.1% *Significantly different between stakeholder groups 15 Only 407 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 16 Includes the following categories: Judiciary Branch (N=5), and Other (N=5). 57 World Bank Group Country Opinion Survey 2019: Rwanda A. General Issues facing Rwanda (continued) When economic and/or social reform efforts fail or are slow to take place in Rwanda, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Private sector involvement and/or 12.5% 11.1% 22.6% 24.4% 12.0% 13.5% 10.8% 33.3% 20.0% 12.0% 0.0% influence Inadequate level of capacity in the 18.8% 16.7% 10.7% 4.4% 24.0% 5.4% 6.8% 16.7% 6.7% 12.0% 0.0% government Fraud and corruption* 18.8% 44.4% 8.3% 15.6% 12.0% 16.2% 47.3% 0.0% 6.7% 12.0% 30.0% Inadequate level of donor coordination 6.3% 5.6% 8.3% 2.2% 24.0% 8.1% 12.2% 16.7% 6.7% 8.0% 10.0% Political pressures and obstacles 0.0% 5.6% 9.5% 13.3% 4.0% 8.1% 9.5% 16.7% 6.7% 4.0% 30.0% Reforms are not well thought out in 25.0% 16.7% 22.6% 22.2% 12.0% 45.9% 37.8% 22.2% 20.0% 44.0% 20.0% light of country challenges* Inadequate level of private sector 31.3% 16.7% 40.5% 31.1% 32.0% 21.6% 12.2% 5.6% 46.7% 12.0% 20.0% participation* Poor coordination within the 43.8% 22.2% 22.6% 11.1% 32.0% 37.8% 25.7% 33.3% 20.0% 44.0% 50.0% government* Inadequate level of citizen/civil society 25.0% 44.4% 36.9% 53.3% 32.0% 18.9% 31.1% 33.3% 46.7% 24.0% 40.0% participation Inadequate level of government 6.3% 0.0% 3.6% 6.7% 12.0% 8.1% 1.4% 11.1% 13.3% 16.0% 0.0% accountability Other 0.0% 0.0% 6.0% 2.2% 4.0% 2.7% 1.4% 0.0% 6.7% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World 16 7.69 2.02 13 7.15 2.48 89 7.81 1.59 37 7.30 2.11 21 7.38 1.91 34 6.76 2.26 66 7.24 1.70 20 7.15 2.06 13 7.08 2.22 25 7.04 1.62 7 6.57 1.72 Bank Group to do what is right? (1-To no degree at all, 10-To a very significant degree) 58 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 18 7.06 1.95 19 4.79 2.57 95 6.77 2.34 50 6.02 2.23 25 4.92 2.23 40 5.65 2.77 73 4.01 2.50 23 6.61 2.48 16 5.56 2.31 27 5.74 2.44 10 4.60 2.41 World Bank Group in Rwanda?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 17 8.24 1.56 19 7.58 1.74 92 8.16 1.69 45 7.31 2.12 19 7.16 1.26 29 6.97 2.35 59 6.73 1.71 22 7.41 2.30 16 6.06 2.79 25 7.00 1.89 8 6.50 1.60 Rwanda.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Social protection* 11.1% 25.0% 24.5% 45.3% 15.4% 2.6% 9.6% 30.4% 37.5% 3.6% 20.0% Regional integration 5.6% 0.0% 2.1% 1.9% 0.0% 2.6% 6.8% 4.3% 0.0% 7.1% 0.0% Public sector governance/reform 5.6% 15.0% 2.1% 9.4% 19.2% 7.9% 9.6% 4.3% 0.0% 3.6% 10.0% Energy 22.2% 25.0% 20.2% 5.7% 19.2% 21.1% 12.3% 26.1% 37.5% 17.9% 10.0% Food security 22.2% 15.0% 14.9% 13.2% 3.8% 5.3% 13.7% 26.1% 12.5% 7.1% 0.0% Water and sanitation 27.8% 30.0% 14.9% 9.4% 3.8% 10.5% 9.6% 17.4% 25.0% 7.1% 0.0% Quality of education* 16.7% 40.0% 12.8% 9.4% 30.8% 15.8% 24.7% 34.8% 18.8% 46.4% 50.0% Skills development 22.2% 10.0% 18.1% 13.2% 30.8% 13.2% 34.2% 8.7% 18.8% 25.0% 10.0% Health 5.6% 25.0% 8.5% 5.7% 3.8% 13.2% 4.1% 8.7% 12.5% 7.1% 0.0% Job creation/employment 16.7% 35.0% 29.8% 20.8% 30.8% 50.0% 26.0% 17.4% 12.5% 28.6% 50.0% Financial markets 0.0% 0.0% 2.1% 1.9% 7.7% 2.6% 2.7% 4.3% 0.0% 3.6% 0.0% Gender equality 0.0% 0.0% 2.1% 0.0% 3.8% 5.3% 5.5% 0.0% 0.0% 0.0% 0.0% Private sector development 5.6% 0.0% 9.6% 11.3% 15.4% 5.3% 12.3% 13.0% 12.5% 14.3% 0.0% Transport 16.7% 5.0% 22.3% 26.4% 7.7% 7.9% 12.3% 13.0% 12.5% 25.0% 20.0% Poverty reduction 38.9% 35.0% 26.6% 32.1% 19.2% 21.1% 39.7% 26.1% 25.0% 32.1% 40.0% Climate change 16.7% 0.0% 3.2% 5.7% 7.7% 0.0% 6.8% 0.0% 12.5% 3.6% 0.0% Urban development 5.6% 5.0% 23.4% 15.1% 11.5% 7.9% 13.7% 17.4% 6.3% 0.0% 10.0% Anti-corruption* 0.0% 0.0% 0.0% 0.0% 15.4% 2.6% 11.0% 4.3% 18.8% 3.6% 0.0% Judiciary reform* 11.1% 0.0% 0.0% 1.9% 0.0% 2.6% 4.1% 0.0% 0.0% 0.0% 30.0% Natural resource management 0.0% 0.0% 1.1% 3.8% 0.0% 5.3% 0.0% 0.0% 6.3% 0.0% 0.0% Economic growth 5.6% 5.0% 12.8% 18.9% 19.2% 23.7% 8.2% 4.3% 12.5% 14.3% 30.0% Equality of opportunity 0.0% 0.0% 3.2% 1.9% 3.8% 5.3% 1.4% 4.3% 6.3% 3.6% 0.0% Disaster risk management 5.6% 0.0% 3.2% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 4.3% 5.7% 0.0% 0.0% 2.7% 13.0% 0.0% 0.0% 0.0% technology Agriculture and rural development 33.3% 20.0% 34.0% 30.2% 26.9% 47.4% 24.7% 21.7% 6.3% 39.3% 10.0% Trade and exports* 5.6% 0.0% 1.1% 5.7% 0.0% 15.8% 2.7% 0.0% 0.0% 3.6% 10.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Increased its emphasis recently 16.7% 10.5% 41.5% 32.1% 24.0% 10.5% 41.7% 22.7% 14.3% 18.5% 30.0% Decreased its emphasis recently 16.7% 10.5% 6.4% 11.3% 12.0% 10.5% 2.8% 9.1% 7.1% 0.0% 10.0% Emphasis has remained pretty 16.7% 31.6% 19.1% 11.3% 20.0% 7.9% 15.3% 31.8% 21.4% 29.6% 20.0% consistent over time Don't know 50.0% 47.4% 33.0% 45.3% 44.0% 71.1% 40.3% 36.4% 57.1% 51.9% 40.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Media* 16.7% 15.8% 3.2% 0.0% 4.0% 5.4% 11.3% 60.9% 14.3% 0.0% 10.0% Local government* 50.0% 63.2% 52.1% 66.0% 40.0% 45.9% 15.5% 30.4% 57.1% 21.4% 30.0% NGOs/CSOs/Church Based 5.6% 15.8% 10.6% 7.5% 28.0% 8.1% 62.0% 8.7% 21.4% 21.4% 40.0% Organizations* Youth/university groups 22.2% 21.1% 16.0% 7.5% 24.0% 13.5% 19.7% 17.4% 7.1% 14.3% 20.0% Foundations* 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 8.5% 0.0% 0.0% 0.0% 0.0% Beneficiaries 27.8% 21.1% 13.8% 17.0% 8.0% 24.3% 15.5% 17.4% 7.1% 14.3% 40.0% Donor community 11.1% 0.0% 10.6% 7.5% 20.0% 10.8% 16.9% 4.3% 0.0% 3.6% 10.0% Private sector* 38.9% 15.8% 45.7% 50.9% 52.0% 56.8% 28.2% 43.5% 57.1% 50.0% 30.0% Academia/think tanks/research 27.8% 10.5% 22.3% 3.8% 8.0% 8.1% 15.5% 0.0% 14.3% 67.9% 0.0% institutes* Parliament 0.0% 10.5% 2.1% 0.0% 4.0% 2.7% 2.8% 4.3% 7.1% 3.6% 0.0% Other* 0.0% 15.8% 1.1% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 3.6% 10.0% Don’t know 0.0% 0.0% 7.4% 13.2% 4.0% 8.1% 1.4% 8.7% 14.3% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 18 7.33 1.85 19 7.58 1.84 89 8.35 1.51 48 7.63 1.59 22 7.73 1.64 31 7.26 2.41 68 7.04 2.26 23 7.17 2.67 14 6.14 2.77 26 7.81 1.44 9 7.33 1.66 Rwanda* The World Bank Group’s work is aligned with what I consider the development 17 8.24 1.48 17 7.41 2.03 86 8.51 1.37 47 7.49 1.86 22 7.73 1.42 32 7.28 2.02 66 7.12 1.82 19 7.47 1.95 11 7.09 2.59 24 7.17 1.69 8 7.00 1.07 priorities for Rwanda* *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 16 7.19 1.83 15 6.20 1.90 77 7.90 1.49 39 7.36 1.84 20 6.75 1.48 27 6.89 2.39 62 6.58 1.94 20 6.50 2.33 12 6.33 3.14 22 6.73 1.61 7 6.86 1.07 Flexibility (in terms of the institution’s 15 6.87 2.07 11 6.09 1.51 73 7.18 1.73 37 6.59 2.18 18 6.22 1.99 25 6.80 2.14 58 5.74 2.02 14 6.93 1.64 9 5.89 2.76 16 5.94 1.61 7 6.00 1.63 products and services)* Flexibility (in terms of changing country 14 7.29 2.09 13 6.31 1.65 68 7.26 1.77 37 6.35 1.78 19 6.58 1.87 27 6.37 2.13 59 6.46 1.87 17 6.71 1.69 9 6.22 2.11 18 5.89 1.37 8 6.25 1.39 circumstances) Being inclusive* 15 7.33 1.95 13 6.38 1.19 76 7.84 1.52 35 6.91 2.01 18 7.00 2.09 23 6.74 1.63 63 6.51 2.21 19 6.68 2.29 9 6.44 2.35 18 6.50 1.29 6 6.50 1.38 Openness (sharing data and other 16 8.06 2.24 14 6.86 1.35 74 7.73 1.90 33 7.45 2.06 21 6.86 2.26 25 6.04 2.24 55 5.89 2.35 19 7.21 2.02 10 7.30 2.58 23 7.04 2.33 6 7.00 2.10 information)* Collaboration with the Government* 16 8.31 1.54 18 8.11 1.28 81 8.78 1.18 40 8.50 1.80 20 8.70 1.03 31 7.48 2.34 69 8.06 1.94 21 7.81 2.25 11 7.36 2.91 25 8.00 1.66 9 7.78 0.67 The speed in which it gets things 15 8.07 1.67 14 6.79 1.31 74 7.80 1.64 35 7.23 2.20 16 6.69 2.24 26 6.50 2.34 41 6.17 2.16 17 7.53 1.62 9 6.33 3.32 15 6.53 2.17 5 7.20 1.64 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 17 7.41 1.97 13 6.92 1.75 71 8.34 1.54 34 7.79 2.11 16 7.38 1.41 25 6.96 1.72 56 6.77 1.71 15 7.13 2.10 9 6.78 1.86 16 6.88 1.78 6 7.33 1.21 investment projects* Collaboration with civil society* 15 7.67 1.91 14 6.00 1.92 60 6.78 1.68 33 6.70 2.24 16 5.56 2.42 23 6.22 2.02 64 4.20 2.30 17 6.71 1.72 6 5.83 2.48 20 6.10 2.36 8 4.25 2.19 Staff accessibility* 14 6.57 2.59 14 4.57 1.74 70 7.59 2.00 33 6.55 2.28 18 6.72 2.44 25 5.64 2.33 56 4.04 2.45 17 6.59 2.21 8 6.38 2.67 15 5.33 2.26 8 4.50 2.51 Collaboration with other donors and 15 8.13 1.51 14 6.50 2.47 73 7.78 1.79 25 7.52 1.71 18 7.39 1.94 23 6.70 2.44 45 6.73 1.84 15 7.73 1.94 7 7.57 3.15 15 6.67 2.26 6 6.83 1.94 development partners Collaboration with the private sector* 16 7.00 2.28 11 5.64 1.91 60 6.60 1.81 29 6.52 2.18 16 6.06 2.69 24 5.92 1.89 57 4.14 1.88 17 6.53 1.74 7 5.86 1.35 18 6.56 1.85 8 4.75 2.05 Straightforwardness and honesty* 13 6.54 2.82 15 7.00 2.00 68 8.12 1.85 28 8.11 1.93 18 7.11 1.97 23 7.22 1.88 42 5.95 2.26 17 7.41 1.97 11 7.00 2.79 15 7.13 1.30 4 6.00 2.71 Treating clients and stakeholders in 14 8.36 1.65 14 6.93 2.02 78 8.46 1.64 33 7.88 1.80 19 7.63 1.86 24 7.13 1.80 56 7.00 2.21 16 8.25 1.69 11 7.18 3.06 18 7.78 1.63 6 6.83 1.47 Rwanda with respect* Being a long-term partner* 16 8.44 1.50 17 8.18 1.51 81 9.15 1.05 40 8.45 1.96 19 8.42 1.39 26 7.77 2.05 67 8.22 2.03 20 7.80 2.38 11 7.27 3.26 22 8.59 1.56 9 7.56 1.59 *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 16 8.13 1.75 17 7.06 1.60 80 8.13 1.35 46 7.70 1.71 18 7.11 1.78 26 7.31 2.41 55 7.22 1.70 18 7.44 1.89 14 7.79 2.33 24 7.04 1.49 10 6.60 1.43 development results in Rwanda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the development agenda 17 8.35 1.06 18 6.83 1.58 80 7.73 1.91 45 7.11 2.34 18 7.11 2.25 22 6.68 2.30 58 7.05 1.63 18 6.44 2.25 12 7.25 2.49 23 6.83 1.03 7 7.14 1.46 in Rwanda? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 18 7.72 1.71 18 6.89 2.05 81 7.86 1.80 43 7.44 1.75 19 6.74 1.91 27 6.85 3.00 66 7.08 1.78 18 6.44 1.76 11 5.73 3.20 18 6.94 1.70 5 7.00 1.73 instruments meet the needs of Rwanda* The World Bank Group meets Rwanda’s 16 7.69 1.62 17 6.41 1.84 75 7.80 1.67 42 7.33 1.98 19 6.89 1.76 26 7.12 2.42 62 6.79 1.86 17 5.53 2.32 13 7.31 2.18 20 6.45 1.70 6 6.67 1.75 needs for knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Weekly 11.1% 10.5% 6.5% 2.1% 0.0% 0.0% 5.5% 17.4% 0.0% 0.0% 0.0% Monthly 33.3% 5.3% 27.2% 14.6% 32.0% 13.9% 13.7% 21.7% 21.4% 21.4% 0.0% A few times a year 38.9% 26.3% 29.3% 33.3% 40.0% 22.2% 27.4% 34.8% 35.7% 32.1% 30.0% Rarely 11.1% 15.8% 20.7% 27.1% 24.0% 50.0% 32.9% 8.7% 35.7% 35.7% 60.0% Never 5.6% 42.1% 16.3% 22.9% 4.0% 13.9% 20.5% 17.4% 7.1% 10.7% 10.0% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to 16 7.94 2.02 15 6.80 2.01 65 8.12 1.64 26 7.15 2.43 18 7.33 1.78 18 7.00 2.52 65 8.00 2.02 16 6.88 2.13 11 6.00 2.57 21 7.00 1.97 5 6.80 1.79 Rwanda’s specific development challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Rwanda D. The World Bank Group’s Knowledge Work and Activities (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 17 8.18 1.88 14 7.00 1.47 75 7.99 1.53 39 7.41 2.11 18 6.72 1.78 23 6.39 2.29 66 7.24 1.86 18 6.94 2.67 12 7.25 2.30 25 7.28 1.49 8 6.88 1.64 development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 15 8.33 1.68 17 7.71 0.99 70 8.56 1.25 34 7.50 2.02 18 7.56 1.89 22 7.05 2.21 61 7.38 1.82 16 7.94 2.32 13 6.00 2.77 24 7.00 1.47 6 6.83 1.17 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions 12 7.83 1.64 16 7.19 1.60 65 7.71 1.60 33 7.48 1.82 12 5.33 2.74 16 6.00 2.66 42 5.48 2.30 15 7.33 1.99 9 7.56 1.51 12 6.58 2.61 6 5.50 2.88 quickly in Rwanda* Where country systems are adequate, the World Bank Group makes appropriate 14 8.21 1.37 13 6.85 1.95 69 8.52 1.69 33 8.00 1.71 17 7.00 2.24 15 7.13 2.10 51 5.65 2.50 13 7.31 2.02 7 6.43 1.51 21 7.52 2.34 7 6.29 2.43 use of them* *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2019: Rwanda F. The Future Role of the World Bank Group in Rwanda Which of the following SHOULD the World Bank Group do to make itself of greater value in Rwanda? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Offer more innovative knowledge 22.2% 26.3% 10.0% 24.0% 7.7% 22.6% 11.1% 26.1% 7.1% 22.2% 22.2% services Ensure greater selectivity in its work 16.7% 10.5% 5.6% 2.0% 7.7% 12.9% 15.3% 8.7% 14.3% 3.7% 11.1% Engage more effectively with private 22.2% 15.8% 34.4% 32.0% 26.9% 29.0% 19.4% 43.5% 35.7% 37.0% 33.3% sector Collaborate more effectively with 33.3% 15.8% 32.2% 32.0% 3.8% 25.8% 18.1% 4.3% 50.0% 11.1% 22.2% Government clients* Engage more directly with 27.8% 5.3% 14.4% 16.0% 15.4% 9.7% 16.7% 21.7% 0.0% 33.3% 11.1% beneficiaries Work faster 5.6% 0.0% 4.4% 4.0% 11.5% 9.7% 5.6% 4.3% 14.3% 3.7% 11.1% Reduce the complexity of obtaining 11.1% 10.5% 18.9% 14.0% 19.2% 19.4% 12.5% 17.4% 14.3% 22.2% 0.0% World Bank Group financing Engage more effectively with civil 0.0% 5.3% 5.6% 16.0% 15.4% 3.2% 50.0% 17.4% 14.3% 14.8% 11.1% society* Engage more effectively with partners such as bilaterals, multilaterals, trust 5.6% 5.3% 4.4% 4.0% 15.4% 6.5% 1.4% 0.0% 7.1% 0.0% 0.0% funds, UN Offer more innovative financial 11.1% 10.5% 16.7% 10.0% 15.4% 16.1% 13.9% 4.3% 7.1% 7.4% 22.2% products Provide more adequate data/knowledge/statistics/figures on 0.0% 0.0% 2.2% 8.0% 3.8% 9.7% 11.1% 13.0% 7.1% 3.7% 11.1% Rwanda’s economy Increase the level of capacity 27.8% 42.1% 27.8% 20.0% 34.6% 12.9% 20.8% 17.4% 21.4% 22.2% 11.1% development in the country Improve the quality of its experts as 16.7% 10.5% 5.6% 12.0% 7.7% 16.1% 1.4% 21.7% 7.1% 11.1% 22.2% related to Rwanda’s specific challenges Help to bring discipline/effective supervision to implementation of 0.0% 15.8% 7.8% 0.0% 3.8% 3.2% 2.8% 0.0% 0.0% 7.4% 11.1% World Bank Group projects Other* 0.0% 15.8% 3.3% 2.0% 3.8% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2019: Rwanda G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Rwanda?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Never 27.8% 50.0% 16.3% 37.5% 19.2% 28.6% 29.2% 30.4% 28.6% 22.2% 33.3% Less than once a year 16.7% 25.0% 12.0% 12.5% 19.2% 22.9% 26.4% 4.3% 21.4% 22.2% 33.3% Once a year to a few times a year 27.8% 10.0% 29.3% 31.3% 26.9% 34.3% 26.4% 39.1% 35.7% 40.7% 11.1% Less than once a month 0.0% 5.0% 1.1% 10.4% 19.2% 2.9% 2.8% 4.3% 7.1% 7.4% 11.1% At least once a month 16.7% 10.0% 28.3% 8.3% 15.4% 11.4% 13.9% 13.0% 7.1% 7.4% 0.0% At least once a week 11.1% 0.0% 13.0% 0.0% 0.0% 0.0% 1.4% 8.7% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in Rwanda? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other International television 16.7% 15.0% 1.1% 4.1% 0.0% 8.3% 4.2% 8.7% 0.0% 3.7% 0.0% International radio 11.1% 15.0% 0.0% 4.1% 7.7% 0.0% 6.9% 4.3% 7.1% 0.0% 0.0% Local television* 33.3% 30.0% 46.2% 40.8% 30.8% 22.2% 47.2% 26.1% 28.6% 11.1% 30.0% Social media 22.2% 20.0% 24.7% 20.4% 34.6% 22.2% 33.3% 34.8% 21.4% 29.6% 20.0% International newspapers 5.6% 15.0% 4.3% 4.1% 11.5% 5.6% 4.2% 4.3% 7.1% 11.1% 0.0% Local radio 16.7% 25.0% 16.1% 28.6% 15.4% 19.4% 26.4% 17.4% 28.6% 11.1% 10.0% Local newspapers 11.1% 20.0% 19.4% 14.3% 30.8% 41.7% 18.1% 21.7% 21.4% 29.6% 10.0% Internet* 61.1% 25.0% 55.9% 55.1% 42.3% 63.9% 45.8% 52.2% 57.1% 77.8% 80.0% Other 5.6% 20.0% 17.2% 10.2% 15.4% 8.3% 4.2% 13.0% 14.3% 14.8% 20.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Mobile phones* 11.1% 52.6% 15.2% 28.6% 16.0% 14.3% 7.2% 40.9% 15.4% 3.6% 10.0% World Bank Group’s publications and 50.0% 36.8% 35.9% 8.2% 36.0% 40.0% 20.3% 22.7% 23.1% 35.7% 10.0% other written materials* World Bank Group’s 27.8% 15.8% 44.6% 38.8% 40.0% 40.0% 46.4% 18.2% 46.2% 53.6% 50.0% seminars/workshops/conferences e-Newsletters* 11.1% 26.3% 6.5% 16.3% 24.0% 11.4% 34.8% 22.7% 15.4% 14.3% 50.0% World Bank Group’s website 44.4% 21.1% 34.8% 32.7% 28.0% 17.1% 18.8% 31.8% 46.2% 39.3% 20.0% Direct contact with World Bank Group 16.7% 26.3% 26.1% 20.4% 20.0% 22.9% 36.2% 13.6% 38.5% 39.3% 30.0% Social media 27.8% 5.3% 27.2% 36.7% 28.0% 40.0% 30.4% 27.3% 15.4% 14.3% 30.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2019: Rwanda G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other High speed/4G LTE/WiFi 100.0% 94.1% 86.9% 95.7% 81.8% 93.3% 87.1% 86.4% 92.9% 92.3% 77.8% Dial-up 0.0% 5.9% 13.1% 4.3% 18.2% 6.7% 12.9% 13.6% 7.1% 7.7% 22.2% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 55.6% 10.0% 64.6% 34.6% 50.0% 39.5% 27.0% 40.9% 37.5% 17.9% 20.0% No 44.4% 90.0% 35.4% 65.4% 50.0% 60.5% 73.0% 59.1% 62.5% 82.1% 80.0% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Rwanda?* (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other The World Bank (IDA) 70.0% 100.0% 91.8% 89.5% 71.4% 62.5% 55.0% 66.7% 83.3% 80.0% 100% The International Finance Corporation 20.0% 0.0% 8.2% 0.0% 7.1% 37.5% 20.0% 33.3% 16.7% 0.0% 0.0% (IFC) The Multilateral Investment Guarantee 0.0% 0.0% 0.0% 5.3% 21.4% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) International Centre for Settlement of 10.0% 0.0% 0.0% 5.3% 0.0% 0.0% 5.0% 0.0% 0.0% 20.0% 0.0% Investment Disputes (ICSID) *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2019: Rwanda H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Rwanda? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PIU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Observer* 27.8% 47.4% 15.3% 21.1% 20.8% 33.3% 26.1% 50.0% 14.3% 26.9% 14.3% Use World Bank Group reports/data* 61.1% 31.6% 37.6% 10.5% 33.3% 30.6% 39.1% 50.0% 64.3% 50.0% 57.1% Engage in World Bank Group 0.0% 15.8% 16.5% 34.2% 29.2% 13.9% 10.9% 18.2% 0.0% 3.8% 14.3% related/sponsored events/activities* Collaborate as part of my professional 33.3% 10.5% 52.9% 23.7% 20.8% 5.6% 15.2% 4.5% 21.4% 15.4% 28.6% duties* Use World Bank Group website for 33.3% 21.1% 18.8% 10.5% 12.5% 25.0% 37.0% 40.9% 35.7% 53.8% 42.9% information, data, research, etc.* Development partner (other donors)* 11.1% 0.0% 20.0% 36.8% 54.2% 22.2% 26.1% 4.5% 35.7% 7.7% 14.3% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2019: Rwanda Appendix C: Responses to Indicator Questions by Geographic Location17  Kigali City N=323  Outside Kigali City N=91 A. General Issues Facing Rwanda Kigali City Outside Kigali City N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what 278 7.30 1.77 71 7.51 2.11 is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group Kigali City Outside Kigali City N Mean SD N Mean SD Overall, please rate your impression of the World Bank 287 7.46 1.78 69 7.03 2.50 Group’s effectiveness in Rwanda. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Kigali City Outside Kigali City N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 290 7.74 1.83 83 7.11 2.31 in development in Rwanda* The World Bank Group’s work is aligned with what I consider 275 7.73 1.70 78 7.46 2.01 the development priorities for Rwanda *Significantly different between geographic locations 17 414 respondents provided information about their geographic location (question H9 in the questionnaire). 69 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Kigali City Outside Kigali City N Mean SD N Mean SD Responsiveness to needs 248 7.05 1.88 74 6.92 2.23 Flexibility (in terms of the institution’s products and services) 221 6.52 1.95 67 6.42 2.13 Flexibility (in terms of changing country circumstances) 226 6.69 1.83 68 6.41 1.91 Being inclusive 233 7.00 1.85 66 6.82 2.21 Openness (sharing data and other information) 235 6.88 2.20 66 7.44 2.21 Collaboration with the Government 276 8.28 1.69 72 7.99 2.13 The speed in which it gets things accomplished on the 209 7.10 1.94 64 7.02 2.48 ground Helping to bring discipline/effective supervision to implementation of investment projects 218 7.40 1.70 67 7.54 2.15 Collaboration with civil society* 220 5.67 2.30 61 6.80 2.17 Staff accessibility 226 5.85 2.66 59 6.37 2.38 Collaboration with other donors and development partners 208 7.25 1.94 56 7.45 2.17 Collaboration with the private sector* 209 5.66 2.19 60 6.43 2.20 Straightforwardness and honesty 205 7.19 2.13 53 7.57 2.28 Treating clients and stakeholders in Rwanda with respect 231 7.72 1.97 62 7.66 2.16 Being a long-term partner 260 8.45 1.73 73 8.16 2.17 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Kigali City Outside Kigali City N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 253 7.61 1.64 77 7.36 1.99 achieve development results in Rwanda? (1-To no degree at all, 10-To a very significant degree) Kigali City Outside Kigali City N Mean SD N Mean SD To what extent does the World Bank Group influence the 244 7.35 1.76 77 6.95 2.40 development agenda in Rwanda? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) Kigali City Outside Kigali City N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 258 7.29 1.92 72 6.97 2.28 needs of Rwanda The World Bank Group meets Rwanda’s needs for 244 7.12 1.82 75 7.09 2.32 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Kigali City Outside Kigali City N Mean SD N Mean SD Are adaptable to Rwanda’s specific development challenges 224 7.53 2.05 55 7.42 2.31 and country circumstances Kigali City Outside Kigali City N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 251 7.41 1.70 70 7.17 2.48 development results in your country? Overall, how would you rate the technical quality of the World 240 7.73 1.68 64 7.30 2.37 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kigali City Outside Kigali City N Mean SD N Mean SD The World Bank Group takes decisions quickly in Rwanda 184 6.73 2.20 60 7.28 2.25 Where country systems are adequate, the World Bank 199 7.24 2.25 68 7.71 2.15 Group makes appropriate use of them 71 World Bank Group Country Opinion Survey 2019: Rwanda Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Rwanda COS questionnaire: All 10-point scale questions and questions B4, B6, B7, and F1. Collaborating with the WBG N=164 Not collaborating with the WBG N=244 A. General Issues Facing Rwanda To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/local government 150 7.66 2.04 220 7.74 1.88 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 143 6.73 1.65 192 6.85 1.86 The World Bank Group 145 7.46 1.85 199 7.29 1.81 The International Monetary Fund 122 6.93 1.92 176 6.79 1.96 UN agencies 136 6.75 1.88 185 6.37 2.12 Regional development banks* 125 6.69 1.67 175 6.23 2.04 Rwanda’s Central Bank 138 7.87 1.84 211 7.89 1.63 International private sector 127 6.17 2.01 174 5.86 1.98 Domestic private sector 141 6.28 1.94 209 6.52 1.90 International civil society 138 6.15 1.90 196 6.15 2.03 Local civil society 141 6.18 2.08 207 6.37 2.08 Local media and their web presence 145 6.38 2.03 205 6.20 2.16 International media and their web presence* 140 5.74 1.78 194 4.96 2.11 Web based media* 137 6.06 1.89 196 5.40 2.20 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Rwanda?* 158 6.73 2.26 239 4.94 2.54 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Rwanda.* 150 7.93 1.83 199 6.97 1.92 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 18 Only 408 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 72 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Rwanda solve its most complicated 147 7.67 1.90 170 7.34 1.71 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Social protection 20.8% 19.9% Regional integration 3.1% 3.7% Public sector governance/reform 6.3% 7.5% Energy* 23.3% 14.9% Food security 15.7% 11.6% Water and sanitation* 17.0% 9.5% Quality of education* 14.5% 27.0% Skills development 21.4% 19.1% Health 5.0% 9.5% Job creation/employment 25.2% 32.0% Financial markets 3.1% 2.1% Gender equality 2.5% 2.1% Private sector development 11.3% 9.5% Transport 18.2% 15.8% Poverty reduction* 23.3% 35.7% Climate change 3.8% 5.0% Urban development 17.6% 10.8% Anti-corruption 5.7% 4.6% Judiciary reform 0.6% 3.7% Natural resource management 1.9% 1.2% Economic growth 11.3% 14.9% Equality of opportunity 1.9% 2.1% Disaster risk management* 3.1% 0.0% Information and communications technology 2.5% 3.3% Agriculture and rural development 32.7% 27.8% Trade and exports* 6.3% 2.1% *Significantly different between collaborators and non-collaborators 73 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Rwanda? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Not collaborating enough with partners such as bilaterals, multilaterals, trust 8.4% 2.2% funds, UN* Not collaborating enough with civil society 14.3% 20.5% Not aligned with country priorities 7.8% 9.6% Not adequately sensitive to political/social realities in Rwanda 6.5% 8.3% Inadequate World Bank Group’s staffing in Rwanda 10.4% 6.6% Too influenced by developed countries 18.2% 22.3% World Bank Group’s processes too slow and complex* 19.5% 10.0% Not adequately flexible 14.9% 8.7% Not willing to honestly criticize policies and reform efforts in the country 5.8% 3.9% Staff too inaccessible* 3.2% 12.2% Not collaborating enough with private sector 20.1% 14.0% Not sufficiently focused on sustainable results 2.6% 3.1% Not enough public disclosure of its work* 5.8% 12.7% Arrogant in its approach 1.9% 2.6% Other 3.2% 2.2% Don’t know 18.2% 21.4% *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Rwanda? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 11.9% 6.3% To a somewhat sufficient degree 49.1% 45.0% To a somewhat insufficient degree 21.4% 27.7% To a very insufficient degree 7.5% 6.3% Don't know 10.1% 14.7% To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Rwanda 152 7.78 2.03 216 7.50 1.86 The World Bank Group’s work is aligned with what I consider the development priorities for Rwanda* 148 7.96 1.81 201 7.45 1.73 *Significantly different between collaborators and non-collaborators 74 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 141 7.33 1.97 178 6.77 1.87 Flexibility (in terms of the institution’s products and services)* 133 6.92 1.87 152 6.10 1.99 Flexibility (in terms of changing country circumstances)* 132 6.98 1.86 159 6.32 1.79 Being inclusive* 134 7.22 1.97 163 6.77 1.89 Openness (sharing data and other information)* 136 7.43 1.95 162 6.60 2.40 Collaboration with the Government 147 8.31 1.81 198 8.13 1.77 The speed in which it gets things accomplished on the ground* 136 7.33 1.91 131 6.74 2.19 Helping to bring discipline/effective supervision to implementation of investment projects 133 7.63 1.92 148 7.21 1.69 Collaboration with civil society* 118 6.59 1.85 161 5.36 2.51 Staff accessibility* 130 6.95 2.21 151 5.05 2.63 Collaboration with other donors and development partners 125 7.33 2.00 135 7.24 2.01 Collaboration with the private sector* 115 6.36 1.84 151 5.40 2.39 Straightforwardness and honesty 126 7.45 2.21 127 7.05 2.12 Treating clients and stakeholders in Rwanda with respect 136 7.79 2.13 154 7.64 1.90 Being a long-term partner 143 8.42 1.77 187 8.35 1.90 *Significantly different between collaborators and non-collaborators 75 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 95 7.52 2.17 134 7.22 2.10 Gender equality* 89 7.78 1.98 115 7.23 1.87 Private sector development* 100 6.91 1.54 114 5.55 2.41 Quality of education* 86 7.33 1.80 133 6.77 2.09 Public sector governance/reform 98 7.49 1.73 140 7.71 1.79 Regional integration* 73 7.30 1.93 94 6.55 2.19 Food security* 94 7.66 1.73 121 6.88 2.09 Urban development* 111 7.94 2.05 155 7.37 1.85 Energy 114 7.78 2.04 155 7.54 1.67 Skills development* 96 7.38 1.92 140 6.64 1.81 Job creation/employment* 100 7.19 1.88 134 6.14 2.16 Health 76 7.38 1.83 114 6.97 1.86 Financial markets 71 7.04 1.97 86 6.71 2.27 Transport 108 7.80 1.97 149 7.48 2.11 Agriculture and rural development 108 7.69 2.06 155 7.53 1.80 Trade and exports 74 6.84 1.81 93 6.27 2.34 Natural resource management* 64 6.86 1.77 91 5.82 2.44 Climate change* 74 6.96 1.92 98 5.98 2.43 Poverty reduction 110 7.56 1.98 170 7.24 2.04 Anti-corruption* 69 7.46 1.91 88 6.41 2.53 Economic growth 102 7.81 1.83 155 7.42 1.91 Disaster risk management 65 6.77 2.26 74 6.14 2.63 Equality of opportunity* 77 7.65 2.14 105 6.24 2.70 Information and communications technology 68 7.53 1.82 120 7.23 1.92 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 136 7.80 1.72 186 7.33 1.72 achieve development results in Rwanda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 134 7.54 2.04 184 7.01 1.83 development agenda in Rwanda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 135 7.49 2.13 191 7.03 1.88 Rwanda* The World Bank Group meets Rwanda’s needs for knowledge services* 128 7.38 1.98 186 6.88 1.91 (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators 76 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Rwanda’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in the Government 99 7.06 2.26 148 6.64 2.07 To develop better and stronger data collection/analytics systems within the Government 107 7.44 2.04 149 7.00 1.95 To strengthen the country’s crisis preparedness 94 7.01 1.95 105 6.64 2.18 To identify and monitor risks 98 7.20 2.03 105 6.68 2.38 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Rwanda’s efforts to manage crisis related 53 7.17 1.78 52 6.73 2.17 risks? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 113 7.35 2.18 133 6.57 2.10 Include appropriate level of stakeholder involvement during preparation 117 7.03 2.01 153 6.97 2.00 Lead to practical solutions 119 7.29 1.91 159 7.14 1.97 Are source of relevant information on global good practices 117 7.75 1.72 154 7.45 2.06 Are adequately disseminated 114 7.09 1.99 136 6.85 2.29 Are adaptable to Rwanda’s specific development challenges and country circumstances 120 7.43 1.90 157 7.59 2.23 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 129 7.44 2.01 188 7.25 1.82 development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 128 7.93 1.86 171 7.42 1.79 (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2019: Rwanda E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 115 7.21 2.29 145 5.88 2.49 The World Bank Group effectively monitors and evaluates the projects and programs it supports 134 7.72 2.27 182 7.46 1.98 The World Bank Group’s approvals and reviews are done in a timely fashion 124 7.25 2.05 152 6.75 2.22 The World Bank Group’s Environmental and Social Framework requirements are reasonable 119 7.27 2.04 156 7.03 1.85 The World Bank Group’s conditions on its lending are reasonable 112 7.16 2.09 150 7.47 1.98 The World Bank Group takes decisions quickly in Rwanda 112 7.15 2.02 127 6.59 2.36 Working with the World Bank Group increases Rwanda’s institutional capacity 135 7.71 2.04 179 7.39 2.02 Where country systems are adequate, the World Bank Group makes appropriate use of them* 119 7.83 2.01 142 6.93 2.36 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 102 6.87 2.15 134 6.50 2.11 refugees in Rwanda? (1- To no degree at all, 10- To a very significant degree) F. The future role of the World Bank Group in Rwanda Which of the following SHOULD the World Bank Group do to make itself of greater value in Rwanda? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Offer more innovative knowledge services 16.0% 16.1% Ensure greater selectivity in its work 10.0% 8.3% Engage more effectively with private sector 32.7% 27.4% Collaborate more effectively with Government clients 23.3% 23.5% Engage more directly with beneficiaries 12.7% 18.3% Work faster 8.7% 5.2% Reduce the complexity of obtaining World Bank Group financing* 22.0% 11.3% Engage more effectively with civil society* 5.3% 25.7% Engage more effectively with partners such as bilaterals, multilaterals, trust 5.3% 3.0% funds, UN Offer more innovative financial products 14.7% 11.7% Provide more adequate data/knowledge/statistics/figures on Rwanda’s 6.0% 6.5% economy Increase the level of capacity development in the country 24.0% 24.3% Improve the quality of its experts as related to Rwanda’s specific challenges 9.3% 8.7% Help to bring discipline/effective supervision to implementation of World Bank 4.0% 5.2% Group projects Other 2.0% 2.6% *Significantly different between collaborators and non-collaborators 78 World Bank Group Country Opinion Survey 2019: Rwanda Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 231 FY 2019 Number of comparable respondents = 402 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Prime Minister/Minister 5.5% 5.5% Office of Parliamentarian 4.0% 4.0% Government Institutions 26.5% 26.5% Local Government Office or Staff 10.0% 10.0% Bilateral/Multilateral Agency/Embassy 6.5% 6.5% Civil Society 19.0% 19.0% Private Sector 12.0% 12.0% Academia 10.0% 10.0% Media 6.5% 6.5% B. Overall Attitudes toward the World Bank Group FY 2016 FY 2019 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Rwanda?* 214 4.83 2.73 392 5.66 2.61 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2019 FY 2016 FY 2019 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Rwanda. 168 7.18 2.32 345 7.35 1.98 (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Rwanda solve its most complicated development 139 7.33 2.13 313 7.44 1.87 challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 79 World Bank Group Country Opinion Survey 2019: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Rwanda?* (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 7.7% 8.4% To a somewhat sufficient degree 38.6% 46.8% To a somewhat insufficient degree 21.8% 24.9% To a very insufficient degree 5.9% 7.1% Don’t know 25.9% 12.7% *Significantly different between FY2016 and FY2019 To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 185 7.69 2.00 362 7.55 2.01 development in Rwanda The World Bank Group’s work is aligned with what I consider the 174 7.62 1.95 345 7.63 1.80 development priorities for Rwanda To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs 130 6.68 2.05 315 7.01 1.95 Flexibility (in terms of the institution’s products and services) 107 6.11 1.98 278 6.49 1.99 Flexibility (in terms of changing country circumstances) 107 6.46 2.05 285 6.62 1.85 Being inclusive 133 6.88 2.11 292 6.97 1.92 Openness (sharing data and other information) 137 7.14 2.16 296 6.97 2.25 Collaboration with the Government 148 8.17 1.88 339 8.20 1.80 The speed in which it gets things accomplished on the ground 103 6.72 2.05 261 7.06 2.09 Helping to bring discipline/effective supervision to implementation of investment projects ' 275 7.38 1.82 Collaboration with civil society 122 5.83 2.45 275 5.91 2.34 Staff accessibility 106 5.73 2.56 273 5.95 2.59 Collaboration with other donors and development partners 115 7.48 2.01 253 7.27 2.02 Collaboration with the private sector 113 6.06 2.04 263 5.87 2.17 Straightforwardness and honesty 96 7.13 2.14 250 7.22 2.14 Treating clients and stakeholders in Rwanda with respect 115 7.74 1.98 285 7.72 1.95 Being a long-term partner 157 8.52 1.83 324 8.39 1.83 ' Only FY 2019 questionnaire had this response option . 80 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection 108 7.83 2.23 219 7.34 2.09 Gender equality 64 7.29 2.32 199 7.50 1.88 Private sector development 73 6.68 2.32 209 6.26 2.08 Quality of education*' 78 7.72 2.20 213 6.99 2.00 Public sector governance/reform 89 7.57 2.01 233 7.62 1.77 Regional integration" 162 6.90 2.08 Food security 79 7.48 2.42 206 7.21 1.98 Urban development" 261 7.63 1.94 Energy 83 7.77 2.08 265 7.65 1.87 Skills development" 232 6.95 1.87 Job creation/employment 81 6.84 2.46 228 6.60 2.10 Health* 70 7.85 2.07 184 7.12 1.80 Financial markets* 67 7.49 1.83 157 6.88 2.13 Transport 79 7.87 2.02 252 7.60 2.03 Agriculture and rural development'" 99 7.97 2.07 257 7.56 1.93 Trade and exports 65 6.77 2.48 166 6.52 2.11 Natural resource management" 151 6.29 2.24 Climate change* 56 7.15 2.31 166 6.38 2.29 Poverty reduction* 126 8.00 2.06 272 7.34 2.02 Anti-corruption 55 6.60 2.53 158 6.86 2.28 Economic growth 113 7.75 1.89 253 7.51 1.93 Disaster risk management"" 50 7.01 2.35 137 6.50 2.39 Equality of opportunity 58 6.76 2.40 176 6.93 2.46 Information and communications technology 54 7.25 2.10 183 7.36 1.85 *Significantly different between FY2016 and FY2019 ' In FY 2016, the category was “Education” " Only FY 2019 questionnaire had this response option. "' In FY 2016, the category was “Rural and agricultural development” '"' In FY 2016, the category was “Disaster management” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 181 7.45 1.86 317 7.54 1.75 development results in Rwanda? (1-To no degree at all, 10-To a very significant degree) 81 World Bank Group Country Opinion Survey 2019: Rwanda C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 146 7.11 2.08 319 7.19 2.03 Rwanda The World Bank Group meets Rwanda’s needs for knowledge services 137 7.04 1.99 309 7.04 1.97 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2019 Weekly 5.8% 5.0% Monthly 17.5% 20.1% A few times a year 30.5% 30.3% Rarely 26.0% 28.5% Never 20.2% 16.2% In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely 122 6.86 2.09 242 6.88 2.22 Include appropriate level of stakeholder involvement during preparation 135 6.73 2.16 268 6.99 2.01 Lead to practical solutions 148 7.26 1.91 276 7.19 1.95 Are source of relevant information on global good practices 156 7.57 1.92 269 7.61 1.91 Are adequately disseminated 139 6.57 2.20 248 6.97 2.11 Are adaptable to Rwanda’s specific development challenges and country circumstances 151 7.18 2.01 277 7.52 2.07 FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 182 7.47 1.82 313 7.35 1.92 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 158 7.68 1.71 295 7.62 1.86 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 82 World Bank Group Country Opinion Survey 2019: Rwanda E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly 62 6.69 2.57 253 6.37 2.52 The World Bank Group effectively monitors and evaluates the projects and programs it supports 107 7.80 1.76 308 7.52 2.19 The World Bank Group’s approvals and reviews are done in a timely fashion 74 6.63 2.22 268 6.92 2.20 The World Bank Group’s Environmental and Social Framework requirements are reasonable ' 71 7.46 1.99 265 7.10 1.95 The World Bank Group’s conditions on its lending are reasonable 76 7.23 2.02 254 7.25 2.13 The World Bank Group takes decisions quickly in Rwanda 69 6.69 2.12 229 6.84 2.21 Working with the World Bank Group increases Rwanda’s institutional capacity 121 7.92 1.91 308 7.52 2.08 Where country systems are adequate, the World Bank Group makes appropriate use of them 76 7.47 2.12 256 7.33 2.25 ' In FY 2016, the category was “the World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2016 FY 2019 High speed/4G LTE/WiFi 89.9% 89.8% Dial-up 10.1% 10.2% 83 World Bank Group Country Opinion Survey 2019: Rwanda Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Rwanda? collaborate/work with the World (Choose no more than TWO) Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Development partner Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust The World Bank Group to do what is 7.29 7.46 7.46 6.98 7.34 7.37 7.36 7.30 7.17 7.80 7.40 7.23 7.32 7.46 right? Overall, please rate your impression of the World Bank Group’s 6.97 7.93 7.60 6.97 7.54 7.34 7.42 7.67 7.18 8.17 7.49 7.38 7.39 7.69 effectiveness in Rwanda. Overall the World Bank Group currently plays a relevant role in 7.50 7.78 7.73 7.09 7.57 7.58 7.55 7.69 7.40 8.05 7.59 7.53 7.50 7.84 development in Rwanda The World Bank Group’s work is aligned with what I consider the 7.45 7.96 7.85 7.24 7.69 7.72 7.70 7.69 7.43 8.41 7.74 7.59 7.66 7.86 development priorities for Rwanda Responsiveness to needs 6.77 7.33 7.25 6.37 7.03 7.05 7.02 7.12 6.77 7.72 7.06 6.99 6.91 7.51 Flexibility (in terms of the institution’s products and services) 6.10 6.92 6.77 5.95 6.53 6.67 6.56 6.67 6.34 7.15 6.61 6.49 6.48 6.94 Flexibility (in terms of changing country circumstances) 6.32 6.98 6.76 6.22 6.56 6.75 6.54 7.07 6.42 7.17 6.69 6.46 6.59 6.79 Being inclusive 6.77 7.22 7.16 6.45 6.90 7.14 7.00 6.93 6.73 7.63 7.06 6.79 6.95 7.13 Openness (sharing data and other information) 6.60 7.43 7.41 6.55 7.01 7.52 7.18 7.33 6.99 7.76 7.14 7.33 7.18 7.26 Collaboration with the Government 8.13 8.31 8.24 7.91 8.15 8.17 8.19 7.98 8.01 8.55 8.23 7.95 8.05 8.55 The speed in which it gets things accomplished on the ground 6.74 7.33 7.34 6.46 7.01 7.35 7.10 7.28 6.90 7.70 7.13 7.14 7.10 7.26 Helping to bring discipline/effective supervision to implementation 7.21 7.63 7.53 6.98 7.41 7.45 7.41 7.48 7.12 8.15 7.51 7.21 7.37 7.63 of investment projects Collaboration with civil society 5.36 6.59 6.41 5.89 6.14 6.48 6.24 6.38 6.10 6.75 6.22 6.37 6.21 6.46 Staff accessibility 5.05 6.95 6.69 5.19 6.33 6.35 6.27 6.65 5.76 7.61 6.41 6.10 6.23 6.73 Collaboration with other donors and development partners 7.24 7.33 7.27 7.24 7.21 7.35 7.34 6.84 7.14 7.58 7.27 7.23 7.17 7.57 Collaboration with the private sector 5.40 6.36 6.23 5.68 6.09 6.08 6.08 6.14 5.95 6.48 6.11 6.02 6.00 6.45 Straightforwardness and honesty 7.05 7.45 7.42 6.89 7.34 7.21 7.26 7.44 7.01 7.96 7.45 6.85 7.20 7.64 Treating clients and stakeholders in Rwanda with respect 7.64 7.79 7.72 7.53 7.65 7.71 7.66 7.71 7.48 8.12 7.83 7.24 7.56 8.05 Being a long-term partner 8.35 8.42 8.37 8.11 8.23 8.44 8.27 8.51 8.19 8.63 8.39 8.08 8.26 8.47 To what extent does the World Bank Group’s work help to 7.33 7.80 7.72 7.06 7.54 7.58 7.56 7.58 7.38 8.05 7.55 7.58 7.48 7.85 achieve development results in Rwanda? To what extent does the World Bank Group influence the 7.01 7.54 7.38 6.71 7.16 7.32 7.14 7.59 6.98 7.85 7.22 7.21 7.22 7.20 development agenda in Rwanda? The World Bank Group’s financial instruments meet the needs of 7.03 7.49 7.31 6.48 7.09 7.14 7.17 6.85 6.94 7.55 7.01 7.40 6.99 7.54 Rwanda The World Bank Group meets Rwanda’s needs for knowledge 6.88 7.38 7.19 6.53 7.06 7.00 7.07 6.87 6.71 7.93 7.07 6.94 6.99 7.22 services The World Bank Group’s knowledge work and activities are adaptable to Rwanda’s specific development challenges and 7.59 7.43 7.48 6.77 7.23 7.43 7.28 7.44 7.17 7.65 7.27 7.41 7.26 7.48 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.25 7.44 7.37 7.06 7.28 7.31 7.22 7.64 7.11 7.79 7.29 7.28 7.28 7.33 development results in your country? Overall, how would you rate the technical quality of the World 7.42 7.93 7.71 7.28 7.59 7.64 7.58 7.78 7.39 8.20 7.73 7.33 7.59 7.69 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Rwanda 6.59 7.15 7.07 6.57 7.00 6.86 7.01 6.73 6.73 7.43 6.92 7.04 6.87 7.33 Where country systems are adequate, the World Bank Group 6.93 7.83 7.87 6.90 7.56 7.82 7.67 7.62 7.45 8.13 7.56 7.89 7.59 7.98 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 84 World Bank Group Country Opinion Survey 2019: Rwanda Appendix G: Rwanda FY19 COS Questionnaire World Bank Group Country Survey FY 2019 – Rwanda The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Rwanda or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Rwanda, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Rwanda. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 85 World Bank Group Country Opinion Survey 2019: Rwanda SECTION A: GENERAL ISSUES FACING RWANDA A1. Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important development priorities in Rwanda. (Choose no more than THREE) Food security (i.e., combating malnutrition and 1 14 Poverty reduction stunting) 2 Water and sanitation 15 Economic growth 3 Job creation/employment 16 Equality of opportunity (i.e., social inclusion) Health (including communicable/non- 4 17 Information and communications technology communicable diseases) 5 Skills development 18 Disaster risk management Natural resource management (e.g., gas, minerals, 6 19 Financial markets and forests) 7 Private sector development 20 Agriculture and rural development Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 8 effectiveness, public financial management, public 21 assistance, Vision 2020 Umurenge Program (VUP)) expenditure, fiscal system reform) 9 Quality of education 22 Trade and exports 10 Energy 23 Judiciary reform 11 Regional integration 24 Climate change (e.g., mitigation, adaptation) 12 Urban development 25 Anti-corruption Gender equality (closing the gap between women Transport (e.g., roads, feeder roads, 13 26 and men, and boys and girls) transportation) A2. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Rwanda? (Choose no more than THREE) Gender equality (closing the gap between women 1 Agriculture and rural development 14 and men, and boys and girls) 2 Trade and exports 15 Private sector development 3 Climate change (e.g., mitigation, adaptation) 16 Quality of education Transport (e.g., roads, feeder roads, 4 17 Regional integration transportation) Food security (i.e., combating malnutrition and 5 Energy 18 stunting) 6 Anti-corruption 19 Urban development Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 20 effectiveness, public financial management, public assistance, Vision 2020 Umurenge Program (VUP)) expenditure, fiscal system reform) 8 Economic growth 21 Skills development 9 Disaster risk management 22 Job creation/employment Health (including communicable/non- 10 Equality of opportunity (i.e., social inclusion) 23 communicable diseases) 11 Information and communications technology 24 Financial markets 12 Judiciary reform Natural resource management (e.g., gas, minerals, 25 13 Water and sanitation and forests) 86 World Bank Group Country Opinion Survey 2019: Rwanda SECTION A: GENERAL ISSUES A3. When economic and/or social reform efforts fail or are slow to take place in Rwanda, which of the following would you attribute this to? (Choose no more than TWO) 1 Private sector involvement and/or influence 2 Inadequate level of capacity in the government 3 Fraud and corruption 4 Inadequate level of donor coordination 5 Political pressures and obstacles 6 Reforms are not well thought out in light of country challenges 7 Inadequate level of private sector participation 8 Poor coordination within the government 9 Inadequate level of citizen/civil society participation 10 Inadequate level of government accountability 11 Other (please specify): ________________________________________ A4. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/local government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 UN agencies 1 2 3 4 5 6 7 8 9 10  6 Regional development banks 1 2 3 4 5 6 7 8 9 10  7 Rwanda’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Local civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  Local media and their web presence (e.g., 12 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 13 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other 14 1 2 3 4 5 6 7 8 9 10  web-based news and information sources) 87 World Bank Group Country Opinion Survey 2019: Rwanda SECTION A: GENERAL ISSUES A5. Please describe the direction Rwanda is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Rwanda’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      A6. Listed below are global challenges. Which do you think have the most serious impact on Rwanda? (Choose no more than TWO) 1 Jobs/employment 6 Technology based disruption 2 Geo political uncertainty 7 The gap between the rich and the poor 3 Migrants and refugees 8 Fragility in neighboring countries 4 Trade constraints 9 Climate change 5 Environmental degradation A7. When thinking about development efforts in Rwanda, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know 88 World Bank Group Country Opinion Survey 2019: Rwanda SECTION A: GENERAL ISSUES A8. To what extent do you trust domestic private sector to engage in public service delivery in Rwanda? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A9. To what extent do you trust international private sector to engage in public service delivery in Rwanda? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 89 World Bank Group Country Opinion Survey 2019: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Rwanda? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Rwanda. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Rwanda solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Social protection (e.g., pensions, targeted social Transport (e.g., roads, feeder roads, 1 14 assistance, Vision 2020 Umurenge Program (VUP)) transportation) 2 Regional integration 15 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 16 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 4 Energy 17 Urban development Food security (i.e., combating malnutrition and 5 18 Anti-corruption stunting) 6 Water and sanitation 19 Judiciary reform Natural resource management (e.g., gas, minerals, 7 Quality of education 20 and forests) 8 Skills development 21 Economic growth Health (including communicable/non- 9 22 Equality of opportunity (i.e., social inclusion) communicable diseases) 10 Job creation/employment 23 Disaster risk management 11 Financial markets 24 Information and communications technology Gender equality (closing the gap between women 12 25 Agriculture and rural development and men, and boys and girls) 13 Private sector development 26 Trade and exports 90 World Bank Group Country Opinion Survey 2019: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Rwanda? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Capacity development   3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Rwanda? (Choose no more than TWO) 1 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 2 Not collaborating enough with civil society (e.g., NGOs, CBOs) 3 Not aligned with country priorities 4 Not adequately sensitive to political/social realities in Rwanda 5 Inadequate World Bank Group’s staffing in Rwanda 6 Too influenced by developed countries 7 World Bank Group’s processes too slow and complex 8 Not adequately flexible 9 Not willing to honestly criticize policies and reform efforts in the country 10 Staff too inaccessible 11 Not collaborating enough with private sector 12 Not sufficiently focused on sustainable results 13 Not enough public disclosure of its work 14 Arrogant in its approach 15 Other (please specify): __________________________________________________ 16 Don’t know 91 World Bank Group Country Opinion Survey 2019: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Rwanda? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Media 7 Donor community 2 Local government 8 Private sector 3 NGOs/CSOs/Church Based Organizations 9 Academia/think tanks/research institutes 4 Youth/university groups 10 Parliament 5 Foundations 11 Other (please specify): _____________________ 6 Beneficiaries 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Rwanda The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Rwanda 92 World Bank Group Country Opinion Survey 2019: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Rwanda with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  93 World Bank Group Country Opinion Survey 2019: Rwanda SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., targeted social assistance, 1 1 2 3 4 5 6 7 8 9 10  Vision 2020 Umurenge Program (VUP)) Gender equality (closing the gap between women 2 1 2 3 4 5 6 7 8 9 10  and men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Quality of education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Regional integration 1 2 3 4 5 6 7 8 9 10  Food security (i.e., combating malnutrition and 7 1 2 3 4 5 6 7 8 9 10  stunting) 8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Skills development 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health (including communicable/non-communicable 12 1 2 3 4 5 6 7 8 9 10  diseases) 13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, feeder roads, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., gas, minerals, 17 1 2 3 4 5 6 7 8 9 10  and forests) 18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Economic growth 1 2 3 4 5 6 7 8 9 10  22 Disaster risk management 1 2 3 4 5 6 7 8 9 10  23 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  24 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C2. To what extent does the World Bank Group’s work help to achieve development results in Rwanda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 94 World Bank Group Country Opinion Survey 2019: Rwanda SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group influence the development agenda in Rwanda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Rwanda? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Rwanda The World Bank Group meets Rwanda’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Rwanda? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Rwanda’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C7 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C8 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C9 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C10 To identify and monitor risks 1 2 3 4 5 6 7 8 9 10  C11. How effectively does the World Bank Group’s SCD and CPF activities support Rwanda’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 95 World Bank Group Country Opinion Survey 2019: Rwanda SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Rwanda’s specific D7 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 96 World Bank Group Country Opinion Survey 2019: Rwanda SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Rwanda Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Rwanda’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them E9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Rwanda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Rwanda? (Choose no more than TWO) 1 Social cohesion 2 Jobs 3 Health 4 Supporting hosting communities surrounding refugee camps 5 Business development 6 Education 7 Infrastructure 8 Public services 9 Supporting poor and marginalized local communities 10 Other (please specify): ______________________________________________ 11 Don’t know 97 World Bank Group Country Opinion Survey 2019: Rwanda SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN RWANDA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Rwanda? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Ensure greater selectivity in its work 3 Engage more effectively with private sector 4 Collaborate more effectively with Government clients (e.g., national, state, local) 5 Engage more directly with beneficiaries 6 Work faster 7 Reduce the complexity of obtaining World Bank Group financing 8 Engage more effectively with civil society (e.g., NGOs, CBOs) 9 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 10 Offer more innovative financial products 11 Provide more adequate data/knowledge/statistics/figures on Rwanda’s economy 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Rwanda’s specific challenges 14 Help to bring discipline/effective supervision to implementation of World Bank Group projects 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Rwanda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Rwanda? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Rwanda 6 Don’t know 98 World Bank Group Country Opinion Survey 2019: Rwanda SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Rwanda? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Rwanda? (Choose no more than TWO) 1 International television 5 International newspapers 2 International radio 6 Local radio 3 Local television 7 Local newspapers Social media (e.g., blogs, Facebook, Twitter, YouTube, 8 Internet 4 Flickr) 9 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 2 Mobile phones (sms alerts) 6 World Bank Group’s website World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face 1 5 materials to face meetings/discussions) 3 World Bank Group’s seminars/workshops/conferences Social media (e.g., blogs, Facebook, Twitter, 7 4 e-Newsletters YouTube, Flickr) G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/4G LTE/WiFi 2 Dial-up G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     99 World Bank Group Country Opinion Survey 2019: Rwanda SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 10 Financial Sector/Private Bank 2 Office of Minister 11 NGO/CSO/Church Based Organization 3 Office of Parliamentarian 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Employee of a Ministry, Ministerial Department or 4 13 Regulatory Agency, Central Bank/oversight Implementation Agency institution) Project Implementation Unit (PIU) overseeing implementation of project/ 5 14 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 15 Youth Group/Organization 7 Bilateral Agency 16 Academia/Research Institute/Think Tank 8 Multilateral Agency 17 Judiciary Branch Other (please specify): 9 Private Sector Organization 18 ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender and family promotion 2 Social protection and labor 13 Transport 3 Information and Communication Technologies (ICT) 14 Urban development 4 Environment and natural resource management 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture/rural development/food security 8 Energy and extractives 19 Climate change/disaster management 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Rwanda? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 100 World Bank Group Country Opinion Survey 2019: Rwanda SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Rwanda? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties (i.e., work on a World Bank project) 5 Use World Bank Group website for information, data, research, etc. 6 Development partner (other donors) H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Kigali City 2 Eastern Province 3 Western Province 4 Southern Province 5 Northern Province Thank you for completing the survey! 101