World Bank Group Country Opinion Survey 2021: Georgia CAR COS FY17 Report (Final).docx FY 2021 Georgia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2021 World Bank Group Country Opinion Survey 2021: Georgia Acknowledgements The Georgia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Strategic Insights Group, led by Sharon Felzer (Senior Communications Officer, Head of the Strategic Insights Group). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. We acknowledge the significant contribution from the Georgia country team and independent fielding agency LTD ACT. In particular, Strategic Insights Group is grateful for the support from Anna Berdzenadze (Operations Analyst), who coordinated the survey related activities from Tbilisi, Georgia. 1 World Bank Group Country Opinion Survey 2021: Georgia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................14 VI. World Bank Group’s Support in Development Areas .................19 VII. World Bank Group’s Work and Engagement on the Ground .....22 VIII. World Bank Group’s Knowledge and Instruments .....................27 IX. The Future Role of the WBG in Georgia.....................................31 X. Communication and Outreach ................................................. 35 XI. Appendices ................................................................................39 GEORGIA 2 World Bank Group Country Opinion Survey 2021: Georgia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Georgia perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Georgia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January 2021 to March 2021, 836 stakeholders of the WBG in Georgia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the media; and other organizations. A total of 332 stakeholders participated in the survey (40% response rate). Respondents completed the questionnaire online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’18 (response rate was 48%, N=171). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’18 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 79). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: Georgia III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from the office of the President, Prime Minister were combined with the respondents from the office of a minister; employees of ministries were combined with those from PMU/consultants/contractors working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations. Respondents from private foundations, NGO/community-based organizations, and trade unions were combined into the “CSO” category. The small number of the respondents from state-owned enterprises were included in the “Other” category. There were no respondents from the judicial system, from faith-based groups, and from youth groups. 4 World Bank Group Country Opinion Survey 2021: Georgia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2021: Georgia III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: Georgia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG compared to respondents in the FY’18 Country Survey (weighted mean in FY’21 = 6.9; weighted mean in FY’18 = 6.3)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity3 with the WBG were significantly, moderately correlated with their ratings for the WBG’s overall effectiveness4 in Georgia, with their agreement that the WBG plays a relevant role in Georgia’s development, and with their ratings of the extent to which the WBG’s work helps achieve development results in Georgia. 2 The means in the chart below were calculated based on un-weighted data. Please refer to Appendix D (page 79) for more details on weighting. 3 In FY 2021, the question about familiarity was asked separately about the World Bank and the IFC (B1_1 and B1_2). Only variable B1_1 (World Bank) was used in this calculation. 4 In FY 2021, the question about effectiveness was asked separately about the World Bank and the IFC (B4_1 and B4_2). Only variable B4_1 (World Bank) was used in this calculation. 7 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context Headed in the Right Direction5 Perceptions of Economic Opportunity 5 Percentages presented in this chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the most important development priorities in Georgia were “education” (52%), “economic growth” (29%), “private sector development” (28%), “public sector governance/reform” (22%), “poverty reduction” (18%), and “job creation/employment” (17%). The “Judiciary reform” option was offered only in the FY21 questionnaire, but it emerged among the top three development priorities this year. ▪ Specialization: Respondents who identified their primary specialization of work as “education” (13% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Georgia, compared to the rest of the respondents (education specialists = 71%; others = 42%).6 6When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the biggest contributors to poverty reduction in Georgia were “education” (52%), “economic growth” (42%), “job creation/employment” (32%), “private sector development” (27%), and “agriculture and rural development” (25%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (13% of the sample) were significantly more likely to indicate that “education” would contribute the most to poverty reduction in Georgia compared to the rest of the respondents (education specialists = 71%; others = 45%).7 7When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas of development contribute most to poverty reduction in the country. 10 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context (continued) COVID-19 Pandemic: Where the Government of Georgia Should Focus Efforts 11 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context (continued) Trust in Institutions 12 World Bank Group Country Opinion Survey 2021: Georgia IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 13 World Bank Group Country Opinion Survey 2021: Georgia V. Overall Attitudes Toward the World Bank Group The World Bank Group’s Overall Effectiveness8 (Indicator Question) Achieving Development Results (Indicator Question) Influence on Georgia’s Development Agenda (Indicator Question) 8 Means in the first two charts on this page were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2021: Georgia V. Overall Attitudes Toward the World Bank Group (continued) WBG Staffing in Georgia WBG Staff Preparedness9 9 Means in this chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2021: Georgia V. Overall Attitudes Toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-nine COS indicator questions (mean rating = 8.0) compared to respondents who do not collaborate with the WBG (mean rating = 7.5). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 84). ▪ Stakeholder groups: Respondents from the office of the President, Prime Minister, minister and from the office of a parliamentarian had the highest mean ratings for the aggregated responses to the twenty-nine COS indicator questions, whereas respondents from CSOs had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 57). 16 World Bank Group Country Opinion Survey 2021: Georgia V. Overall Attitudes Toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest values to Georgia were “financial resources” (55%), “policy advice, studies, analyses” (37%), and “promoting knowledge sharing” (30%). 17 World Bank Group Country Opinion Survey 2021: Georgia V. Overall Attitudes Toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest weaknesses in its work in Georgia were “not enough public disclosure of its work” (23%), “World Bank Group’s processes too complex” (18%), and “World Bank Group’s processes too slow” (16%). 18 World Bank Group Country Opinion Survey 2021: Georgia VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison10 10Means presented in this chart were calculated based on weighted data. See Appendix D for details. Please note that only those options that were asked both in FY 2018 and FY 2021 were included. 19 World Bank Group Country Opinion Survey 2021: Georgia VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration11 11Note in the Appendix on the sectoral effectiveness (Appendix A, page 40) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2021: Georgia VI. WBG’s Support in Development Areas (continued) Helping the Poorest12 Support related to COVID-19 outbreak 12 Percentages presented in this chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2021: Georgia VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Georgia: Year Comparison13 The World Bank Group’s Work in Georgia: Collaboration 13 Means in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2021: Georgia VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison14 14 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2021: Georgia VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2021: Georgia VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison15 15 Means in this chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2021: Georgia VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2021: Georgia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Georgia’s Knowledge Needs16 (Indicator Question) 16 Means in the charts on this page were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2021: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 28 World Bank Group Country Opinion Survey 2021: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities17 17 Means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2021: Georgia VIII. World Bank Group’s Knowledge and Instruments (continued) Usefulness of the COVID-19 “Approach Paper” Meeting Georgia’s Needs for Financial Instruments18 (Indicator Question) WBG’s Global Advocacy Role (Indicator Question) 18 Means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2021: Georgia IX. The Future Role of the World Bank Group in Georgia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should “offer more innovative financial products” (27%) and “increase the level of capacity development in the country” (23%) to make itself of greater value in Georgia. 31 World Bank Group Country Opinion Survey 2021: Georgia IX. The Future Role of the WBG in Georgia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’18 Country Survey indicated that the WBG should collaborate more with “private sector” (41%) and “local government” (32%) to ensure better development results in Georgia. 32 World Bank Group Country Opinion Survey 2021: Georgia IX. The Future Role of the WBG in Georgia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should focus its resources on “education” (46%), “economic growth” (28%), “agriculture and rural development” (25%), “private sector development” (23%), and “job creation/employment” (22%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (13% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “education”, compared to the rest of respondents (education specialists = 76%; others = 37%).19 19When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 33 World Bank Group Country Opinion Survey 2021: Georgia IX. The Future Role of the WBG in Georgia (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 34 World Bank Group Country Opinion Survey 2021: Georgia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 57) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they got most of their information about economic and social development issues in Georgia from the “Internet” (79%) and from “social media” (38%). 35 World Bank Group Country Opinion Survey 2021: Georgia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they would prefer to receive information from the WBG through and through “direct contact with World Bank Group” (35%), “e-Newsletters” (34%), and “WBG’s seminars/ workshops/conferences” (32%). 36 World Bank Group Country Opinion Survey 2021: Georgia X. Communication and Outreach (continued) Internet connection Devices used to access WBG website WBG Interaction Frequency 37 World Bank Group Country Opinion Survey 2021: Georgia X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 38 World Bank Group Country Opinion Survey 2021: Georgia XI. Appendices A. Responses to All Questions Across All Respondents ..................... 40 B. Responses to Selected Questions by Stakeholder Groups ............ 57 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 71 D. Responses to Selected Questions by Year..................................... 79 E. Indicator Questions as a Function of Exposure to the WBG .......... 84 F. Georgia FY 2021 COS Questionnaire ............................................. 85 GEORGIA 39 World Bank Group Country Opinion Survey 2021: Georgia Appendix A: Responses to All Questions across All Respondents (N=332) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Georgia is headed in ... ? (N=325) The right direction 59.1% The wrong direction 20.9% Not sure 20.0% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Georgia is … ? (N=326) Increasing 39.9% Decreasing 35.0% Staying about the same 25.2% 40 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) 3. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Georgia. (Choose no more than THREE) (Responses Combined; N=331) Education 44.7% Job creation/employment 28.7% Judiciary reform 20.8% Poverty reduction 16.6% Innovation and technology 16.6% Entrepreneurship and support for micro, small, and medium enterprises 16.3% Tourism and regional development 14.8% Agriculture and rural development 14.2% Macroeconomic stability and inclusive economic growth 14.2% Infrastructure and spatial development 13.3% Public sector governance/reform (e.g., government effectiveness, open/digital government, public financial management, public expenditure, public 11.8% procurement, fiscal system reform) Private sector development and public-private partnerships 9.7% Health and global pandemics (e.g., COVID-19) 7.6% Trade and exports 6.6% Anti-corruption 6.6% Environment and climate change (e.g., pollution) 6.0% Social protection (e.g., pensions, targeted social assistance) 4.8% Equality of opportunity (i.e., closing gender gaps, inclusion of traditionally 4.2% underserved groups) Energy 3.6% Transport (e.g., roads, bridges, transportation) 3.6% Capital market reforms 3.3% Natural resource management 3.0% Global/regional integration 2.7% Food security and safety 2.4% Youth affairs, culture and sport 1.5% National debt 1.5% Disaster risk management 0.9% Water and sanitation 0.6% Crime and violence 0.6% 41 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Georgia? (Choose no more than THREE) (Responses Combined; N=326) Education 48.2% Job creation/employment 37.4% Entrepreneurship and support for micro, small, and medium enterprises 30.7% Agriculture and rural development 28.8% Tourism and regional development 23.0% Private sector development and public-private partnerships 18.1% Macroeconomic stability and inclusive economic growth 15.0% Innovation and technology 14.7% Trade and exports 10.4% Judiciary reform 10.4% Infrastructure and spatial development 9.2% Public sector governance/reform (e.g., government effectiveness, open/digital government, public financial management, public expenditure, public 7.7% procurement, fiscal system reform) Anti-corruption 7.1% Social protection (e.g., pensions, targeted social assistance) 5.5% Global/regional integration 5.5% Natural resource management 4.9% Health and global pandemics (e.g., COVID-19) 3.7% Capital market reforms 3.4% Equality of opportunity (i.e., closing gender gaps, inclusion of traditionally 2.5% underserved groups) Transport (e.g., roads, bridges, transportation) 1.8% Energy 1.5% Youth affairs, culture and sport 1.2% Environment and climate change (e.g., pollution) 1.2% Food security and safety 0.6% Crime and violence 0.3% National debt 0.3% Water and sanitation 0.0% 42 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) 5. The COVID-19 pandemic has stressed many aspects of Georgia’s growth and development. In which areas would you like to see the Georgia government focus most of its efforts related to the impact of COVID-19 over the next six Percentage of Respondents months to a year? (Choose no more than THREE) (Responses Combined; N=326) Ensuring sustainable business growth and job creation 55.8% Economic growth 50.3% Education 33.7% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 32.2% approved Healthcare 27.9% Poverty and inequality (e.g., strengthening the social safety net, targeted social 19.9% assistance) Providing direct financial support to businesses (business support packages) 18.1% Ensuring that traditionally underserved groups (women, persons with disabilities, ethnic minorities, internally displaced people) have equal access to health 11.0% care/health services Supporting access to internet and digitalization 10.7% Public service delivery (e.g., strengthening policies, institutions, infrastructure) 8.6% Ensuring that traditionally underserved groups (women, persons with disabilities, ethnic minorities, internally displaced people) have equal access to job 6.4% opportunities Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 4.3% citizens Nutrition/food security and safety 2.1% Other 1.5% 6. When economic and/or social reform efforts fail or are slow to take place in Georgia, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=312) Inadequate level of capacity in the government 27.6% External factors (e.g. geopolitical challenges) 27.2% Inadequate level of citizen/civil society participation 26.0% Political pressures and obstacles 25.0% Inadequate level of public-private collaboration 22.1% Inadequate level of government accountability 17.3% Reforms poorly reflect country challenges 12.8% Corruption 11.5% Inadequate level of donor coordination 9.0% Pressure from outside interest groups (e.g., private sector, unions) 6.4% Other 2.2% 43 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) 7. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 296 8 6.59 3.00 2. Municipality/city/local government 289 12 5.57 3.00 3. The World Bank Group* 272 28 8.18 2.08 4. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 269 34 8.03 2.02 5. The International Monetary Fund 260 40 7.89 2.19 6. The United Nations (UN) 276 22 7.82 2.24 7. The World Health Organization (WHO) 282 17 7.24 2.39 8. Regional development banks 249 42 7.45 2.15 9. Georgia’s Central Bank (National Bank of Georgia) 270 27 6.44 2.66 10. International private sector 248 44 7.12 2.17 11. Domestic private sector 265 23 6.31 2.21 12. International civil society (e.g., NGOs, CBOs) 270 21 6.57 2.29 13. Domestic civil society (e.g., NGOs, CBOs) 276 15 5.96 2.36 14. Youth organizations 259 35 5.69 2.36 15. Faith-based institutions 256 32 4.41 2.62 16. Domestic traditional media and their web presence (e.g., newspapers, TV 277 13 4.82 2.42 stations, radio) 17. International media and their web presence 277 18 6.82 2.13 18. Web based media (i.e., blogs, social media, other web-based news and 282 10 5.73 2.28 information sources) B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Georgia? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IBRD) 306 n/a 6.85 2.39 2. The International Finance Corporation (IFC), the World Bank Group’s private 293 n/a 5.82 2.85 sector arm To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 267 32 7.99 1.99 in Georgia* 3. The World Bank Group’s work is aligned with what I consider the 268 34 7.87 2.04 development priorities for Georgia* 4. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Georgia. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IBRD)* 260 35 7.95 1.73 2. The International Finance Corporation (IFC), the World Bank Group’s private 217 76 7.53 1.95 sector arm* 44 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in Georgia?* (1-To no degree at all, 10-To a very significant 270 29 8.13 1.93 degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 255 36 7.62 1.96 agenda in Georgia?* (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Georgia? (Select only ONE response) (N=295) To a fully sufficient degree 4.4% To a somewhat sufficient degree 48.1% To a somewhat insufficient degree 25.8% To a very insufficient degree 4.1% Don’t know 17.6% 8. When thinking about the World Bank Group’s role in Georgia, which activity Percentage of Respondents do you VALUE the most? (Choose no more than TWO) (Responses Combined; N=288) Financial resources (Investment Projects, Development Policy Operations) 61.1% Capacity development related to World Bank Group supported projects 25.3% Technical assistance 21.5% Formal policy advice, studies, analyses, data, and statistics 18.4% Promoting knowledge sharing 18.4% Implementation support 14.6% Donor coordination 13.5% Mobilizing third party financial resources 10.1% Bringing together different groups of stakeholders 2.8% Informal advice that World Bank Group’s staff provides (e.g., memos, short 2.4% evidence notes, informal discussions and emails) Other 2.1% 45 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) 9. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Georgia? (Choose no more than TWO) (Responses Combined; N=277) World Bank Group’s processes too slow and complex 21.7% Don’t know 19.5% Not willing to honestly criticize policies and reform efforts in the country 18.1% Not enough public disclosure of its work 18.1% Not collaborating enough with civil society (e.g., NGOs, CBOs, foundations) 14.4% Not collaborating enough with private sector 9.7% Not sufficiently focused on sustainable results 8.3% Not adequately flexible in changing country circumstances 7.9% Inadequate level of real-time advice and guidance 7.9% Not adequately sensitive to political/social realities in Georgia 6.9% Inadequate number of innovative financial products and services 5.8% Staff too inaccessible 5.4% Inadequate number of innovative knowledge products and services 4.0% Inadequate World Bank Group’s staffing in Georgia 3.2% Not aligned with country priorities 2.5% Other 2.5% Not collaborating enough with partners such as other international financial 2.2% institutions, bi-laterals, multilaterals, UN, etc. 46 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Georgia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Georgia? (Choose no more than THREE) (Responses Combined; N=282) Education 41.1% Entrepreneurship and support for micro, small, and medium enterprises 24.1% Innovation and technology 21.3% Job creation/employment 19.1% Infrastructure and spatial development 19.1% Poverty reduction 18.1% Agriculture and rural development 16.7% Private sector development and public-private partnerships 13.8% Judiciary reform 12.8% Tourism and regional development 11.3% Macroeconomic stability and inclusive economic growth 11.3% Health and global pandemics (e.g., COVID-19) 8.9% Public sector governance/reform (e.g., government effectiveness, open/digital government, public financial management, public expenditure, public 8.2% procurement, fiscal system reform) Trade and exports 6.7% Anti-corruption 5.7% Environment and climate change (e.g., pollution) 5.3% Capital market reforms 5.0% Natural resource management 4.3% Energy 3.5% Global/regional integration 3.5% Transport (e.g., roads, bridges, transportation) 3.5% Social protection (e.g., pensions, targeted social assistance) 2.8% Pollution 2.5% Water and sanitation 1.8% Food security and safety 1.8% Equality of opportunity (i.e., closing gender gaps, inclusion of traditionally 1.8% underserved groups) National debt 1.1% Disaster risk management 0.4% Crime and violence 0.4% 47 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) 11. What do you immediately think of when you hear about the IFC? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=271) Multi-lateral financial institution 35.4% World Bank 33.6% Financial Advisory Solutions 24.7% Private Sector Solutions 21.8% Investment Bank 21.4% Development institution 21.0% Do not have enough information to say 16.6% Impact Investor 13.7% Public-private partnerships 8.1% Innovation and Entrepreneurship 5.5% Thought leader 1.5% Venture Capital 1.1% Asset Manager 0.4% None of these 0.4% Other 0.4% C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Georgia solve its most complicated 195 80 7.74 2.03 development challenges? (1-To no degree at all, 10-To a very significant degree) Staffing adequacy N DK Mean SD 2. To what extent do you believe the World Bank Group is adequately staffed in 172 98 7.35 2.08 Georgia? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Degree Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. Responsiveness to needs* 203 52 7.48 2.00 4. Flexibility (in terms of the institution’s products and services)* 183 63 6.86 2.19 5. Flexibility (in terms of changing country circumstances)* 186 55 6.92 2.20 6. Being inclusive* 180 62 7.23 2.08 7. Openness (sharing data and other information)* 199 42 7.46 2.18 8. Collaboration with the Government* 203 44 8.29 1.68 9. The speed in which it gets things accomplished on the ground* 178 63 6.55 2.19 10. Helping to bring discipline/effective supervision to implementation of 185 60 7.40 1.97 investment projects* 11. Collaboration with civil society* 168 76 6.58 2.36 12. Staff accessibility* 174 63 7.39 2.20 13. Collaboration with other donors and development partners* 176 66 7.57 1.97 14. Collaboration with the private sector* 158 83 7.07 2.14 15. Straightforwardness and honesty* 189 53 8.02 2.05 16. Treating clients and stakeholders in Georgia with respect* 190 51 8.47 1.78 17. Being a long-term partner* 203 42 8.52 1.79 48 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 18. The World Bank Group disburses funds promptly 117 131 7.82 2.10 19. The World Bank Group effectively monitors and evaluates the projects and 181 67 8.04 1.90 programs it supports 20. The World Bank Group’s approvals and reviews are done in a timely fashion 154 92 7.23 2.20 21. The World Bank Group’s Environmental and Social Framework requirements 151 91 7.74 2.01 are reasonable 22. The World Bank Group’s conditions on its lending are reasonable 139 105 7.68 1.93 23. The World Bank Group takes decisions quickly in Georgia* 162 82 7.09 2.18 24. Working with the World Bank Group increases Georgia’s institutional 205 43 8.43 1.81 capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 25. The World Bank Group’s financial instruments (i.e., investment lending, 183 72 7.48 2.02 Development Policy Loan, Trust Funds, etc.) meet the needs of Georgia* 26. The World Bank Group meets Georgia’s needs for knowledge services (e.g., 196 56 7.65 2.16 research, analysis, data, technical assistance)* COVID-19 “Approach Paper” N DK Mean SD 27. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more 160 94 8.05 1.95 informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Georgia government’s efforts to support citizens throughout this crisis? (1-Not useful at all, 10-Very useful) Global role of advocacy N DK Mean SD 28. How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas 228 26 8.29 1.98 including climate, health, gender, and debt? * (1-Not important at all, 10-Very important) Donor Support to Refugees N DK Mean SD 29. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Georgia? (1-To no 180 77 6.41 2.53 degree at all, 10-To a very significant degree) 49 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) 30. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Georgia? (Choose no more than TWO) (Responses Combined; N=258) Education and vocational training 50.4% Jobs 39.9% Business development 27.9% Infrastructure 21.7% Supporting poor and marginalized local communities (women, girls, persons with 20.5% disabilities, minorities, etc.) Health 13.2% Social cohesion 7.0% Don’t know 4.3% Other 1.9% Public services 1.2% D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 83 153 6.70 2.62 2. Equality of opportunity (i.e., social inclusion, gender equity) 95 137 7.39 2.26 3. Private sector development 138 93 6.95 2.19 4. Education 151 80 7.25 2.32 5. Public sector governance/reform (i.e., government effectiveness, open government; public financial management, public expenditure, public 152 76 7.76 2.02 procurement, fiscal system reform) 6. Global/regional integration 103 120 7.33 2.23 7. Urban development and tourism 124 103 7.57 2.02 8. Energy and natural resource management 115 115 7.70 2.05 9. Water and sanitation 99 126 7.47 2.06 10. Job creation/employment 113 110 6.69 2.50 11. Health (disease – COVID-19) 125 101 7.72 2.29 12. Financial markets 124 97 7.61 2.10 13. Infrastructure (e.g., roads, bridges, transportation) 166 63 8.39 1.79 14. Agriculture and food security 114 110 7.24 2.29 15. Trade and exports 99 123 7.09 2.24 16. Innovation and entrepreneurship 113 111 7.12 2.33 17. Poverty reduction 134 88 6.85 2.50 18. Anti-corruption 94 126 6.80 2.73 19. Economic growth 151 76 7.42 2.37 20. Disaster risk management 90 132 6.68 2.70 21. Broadband connectivity/digitalization 91 133 7.71 2.54 50 World Bank Group Country Opinion Survey 2021: Georgia D. World Bank Group’s Support in Development Areas (continued) 2. The World Bank Group has provided fast track support to Georgia Effectiveness related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to Georgia, in the following areas: (1-Not effective at all, 10-Very effective) N NA DK Mean SD 1. Supporting health interventions for saving lives 188 14 33 7.88 2.17 2. Education (e.g., transitioning to remote learning, ensuring access, etc.) 170 17 34 7.29 2.33 3. Protecting poor people (social assistance/ social safety nets) 166 17 35 7.11 2.58 4. Protecting businesses and jobs, and supporting firms to build back 161 18 37 6.96 2.64 better 5. Strengthening policies, institutions and investments for rebuilding 160 19 36 6.97 2.60 better 6. Macroeconomic stability and transparent debt management 169 12 37 7.30 2.52 E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=252) Weekly 6.7% Monthly 13.5% A few times a year 25.0% Rarely 29.0% Never 25.8% In Georgia, to what extent do you believe that the World Bank Group’ s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 165 68 7.67 2.15 3. Include appropriate level of stakeholder involvement during preparation 154 72 7.45 2.16 4. Lead to practical solutions 160 66 7.26 2.18 5. Are source of relevant information on global good practices 170 59 7.80 2.25 6. Are adequately disseminated 166 60 7.33 2.28 7. Are translated enough into local language 146 82 7.10 2.53 8. Are adaptable to Georgia’s specific development challenges and country 168 57 7.36 2.20 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 200 47 8.15 2.02 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 184 58 8.01 1.93 technical quality) 51 World Bank Group Country Opinion Survey 2021: Georgia F. The Future Role of the World Bank Group in Georgia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Georgia? (Choose no more than TWO) (Responses Combined; N=245) Increase the level of capacity development in the country 33.1% Offer more innovative knowledge products and/or financial products and 27.8% services Reduce the complexity of obtaining World Bank Group financing 21.2% Engage more effectively with private sector 21.2% Engage more effectively with civil society (e.g., NGOs, CBOs) 19.2% Engage more directly with beneficiaries 13.5% Work faster and offer more real-time advice and guidance 13.1% Collaborate more effectively with Government clients (e.g., national, state, local) 11.0% Improve the quality of its experts as related to Georgia’s specific challenges 7.3% Engage more effectively with partners such as international financial institutions, 6.1% bi-laterals, multilaterals, trust funds, UN Help to bring discipline/effective supervision to implementation of World Bank 4.9% Group projects Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 4.5% Ensure greater selectivity in its work 3.3% Other 3.3% 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in Georgia? (Choose no more than TWO) (Responses Combined; N=246) Private sector 44.3% Municipalities and local councils 38.2% NGOs/Community Based Organizations 19.9% Academia/think tanks/research institutes 19.9% Beneficiaries 14.2% Youth groups 14.2% Media 11.8% Donor community 11.0% Parliament of Georgia 9.8% Foundations 4.5% Don’t know 1.2% Other 0.8% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Georgia? (N=249) Never 20.1% Less than once a year 23.7% Once a year to a few times a year 27.7% Less than once a month 8.4% At least once a month 13.7% At least once a week 6.4% 52 World Bank Group Country Opinion Survey 2021: Georgia G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Georgia? (Choose no more than TWO) (Responses Combined; N=247) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 56.3% National TV Broadcasters 38.1% Local online media outlets (news agencies, news sites) 37.7% International media outlets (TV, radio, print, online) 19.8% TV channels’ online portals 13.4% Other 5.7% Local print media (newspapers, magazine, etc.) 4.0% Regional Televisions 2.8% Local radio 1.6% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=249) World Bank Group’s seminars/workshops/conferences 43.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 36.5% e-Newsletters 36.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.5% Interviews and press conferences for the Georgia’s media 23.3% World Bank Group’s publications and other written materials 20.5% Webinars or online events hosted by the World Bank Group 20.5% World Bank Group’s website 17.7% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=249) High speed/WiFi 81.5% Dial-up 2.4% I never visit the WBG websites 16.1% 5. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only ONE response) (N=207) Computer/laptop 79.2% Phone 19.8% Tablet 1.0% 53 World Bank Group Country Opinion Survey 2021: Georgia G. Communication and Information Sharing (continued) 6. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 234 4.3% 20.9% 43.6% 31.2% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 228 3.1% 21.5% 43.4% 32.0% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 225 2.7% 12.0% 33.3% 52.0% retweeted) Visited a WBG website (e.g., read a blog, used data) 226 5.3% 19.0% 46.9% 28.8% Attended an event/conference hosted by the WBG 220 0.9% 6.8% 36.8% 55.5% Watched a webinar or online event hosted by the 219 1.4% 4.6% 34.7% 59.4% WBG Read some or all of a WBG research paper or 221 2.3% 18.1% 54.3% 25.3% publication Met professionally with WBG staff 219 3.7% 12.8% 34.7% 48.9% Read a WBG e-newsletter 218 1.8% 8.7% 35.3% 54.1% H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=324) Local Government Office or Staff 19.1% Employee of Ministry, Ministerial Department, Implementation Agency 12.0% NGO/Community Based Organization 10.8% Media (press, radio, TV, web, etc.) 9.6% Private Sector Organization 8.0% Academia/Research Institute/Think Tank 7.1% Office of Minister 4.6% Bilateral Agency (e.g., embassy, diplomatic, military) 4.6% Project Management Unit (PMU) overseeing implementation of WBG 4.3% project/Consultant/Contractor working on WBG supported project/program Independent Government Institution (i.e., regulatory agency, central 4.3% bank/oversight institution) Multilateral Agency (UN, regional development bank, international financial 4.0% institution) Financial Sector/Private Bank 4.0% Office of Parliamentarian 2.8% Other 2.2% State-Owned Enterprise 1.2% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.6% Foundation) Office of the President, Prime Minister 0.3% Trade Union 0.3% Judicial System (e.g., courts) 0.0% Faith-Based Group 0.0% Youth Group 0.0% 54 World Bank Group Country Opinion Survey 2021: Georgia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=327) Generalist (specialized in multiple sectors) 14.7% Other 14.7% Education 12.5% Finance and markets 9.5% Communications, public affairs 8.3% Macroeconomics, fiscal management 6.4% Governance, anti-corruption 4.9% Health, nutrition 4.3% Digital development and technology (ICT) 3.7% Environment, natural resources 3.1% Agriculture, rural development 3.1% Social protection 2.8% Energy 2.1% Jobs 1.8% Trade and competitiveness 1.8% Urban development 1.2% Transport 1.2% Tourism 0.9% Poverty 0.6% Climate change 0.6% Gender 0.6% Fragility, conflict, violence, refugees 0.6% Water, sanitation 0.3% Demographics, migration 0.3% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in Georgia? (N=325) Yes 40.0% No 60.0% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Georgia? (Select only ONE response) (N=127) The World Bank (IBRD) 88.2% The International Finance Corporation (IFC) 11.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=123) Yes 60.2% No 39.8% 55 World Bank Group Country Opinion Survey 2021: Georgia H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Georgia? (Choose no more than TWO) (Responses Combined; N=313) Collaborate as part of my professional duties 39.3% Engage in World Bank Group related/sponsored events/activities 30.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 29.7% Use World Bank Group reports/data 26.8% Use World Bank Group website for information, data, research, etc. 16.0% Percentage of Respondents 7. What’s your gender? (N=322) Female 47.8% Male 52.2% Percentage of Respondents 8. What’s your age? (N=329) 25 and under 2.7% 26-35 18.8% 36-45 39.2% 46-55 24.9% 56 and above 14.3% Percentage of Respondents 9. Which best represents your geographic location? (N=325) Tbilisi 77.5% West Georgia 13.8% East Georgia 5.8% North/South Georgia 2.8% 56 World Bank Group Country Opinion Survey 2021: Georgia Appendix B: Responses to Selected Questions by Stakeholder Groups20  Office of the President/Prime Minister/Minister N=16  Office of Parliamentarian N=9  Employee of a Ministry/PMU/Consultant on WBG Project N=53  Local Government Office or Staff N=62  Independent Government Institution N=14  Bilateral/Multilateral Agency N=28  Private Sector/Financial Sector N=39 (Private Sector)  CSO N=38  Academia/Research Institute/Think Tank (Academia) N=23  Media N=31  Other21 N=11 A. Overall Context In general, would you say that Georgia is headed in ... ?* Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other The right direction 100.0% 77.8% 62.3% 85.2% 84.6% 53.6% 31.6% 39.5% 47.8% 29.0% 63.6% The wrong direction 0.0% 11.1% 17.0% 3.3% 0.0% 17.9% 47.4% 42.1% 34.8% 22.6% 18.2% Not sure 0.0% 11.1% 20.8% 11.5% 15.4% 28.6% 21.1% 18.4% 17.4% 48.4% 18.2% *Significantly different between stakeholder groups 20 Only 324 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 21 Includes the following categories: State-Owned Enterprise (N=4) and Other (N=7). There were no respondents from the Judicial System, Faith-Based Group and Youth Group. 57 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia. (Choose no more than THREE) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Social protection 0.0% 11.1% 5.7% 6.5% 7.1% 7.1% 0.0% 7.9% 8.7% 0.0% 0.0% Infrastructure and spatial 12.5% 44.4% 15.1% 27.4% 14.3% 10.7% 5.1% 0.0% 8.7% 9.7% 9.1% development* Private sector development and 18.8% 22.2% 7.5% 11.3% 0.0% 3.6% 10.3% 2.6% 21.7% 12.9% 0.0% public-private partnerships Education 43.8% 22.2% 45.3% 37.1% 57.1% 28.6% 53.8% 55.3% 56.5% 45.2% 45.5% Public sector governance/reform 6.3% 22.2% 13.2% 4.8% 14.3% 10.7% 12.8% 18.4% 21.7% 6.5% 18.2% Global/regional integration 0.0% 0.0% 3.8% 0.0% 0.0% 3.6% 2.6% 2.6% 8.7% 6.5% 0.0% Food security and safety 0.0% 11.1% 0.0% 3.2% 0.0% 0.0% 0.0% 7.9% 0.0% 0.0% 0.0% Tourism and regional development 6.3% 11.1% 15.1% 29.0% 7.1% 14.3% 10.3% 5.3% 13.0% 19.4% 0.0% Energy* 6.3% 0.0% 3.8% 4.8% 0.0% 3.6% 0.0% 0.0% 0.0% 6.5% 27.3% Water and sanitation 0.0% 0.0% 1.9% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 18.8% 33.3% 32.1% 24.2% 28.6% 50.0% 28.2% 23.7% 34.8% 25.8% 9.1% Health and global pandemics 12.5% 0.0% 11.3% 6.5% 0.0% 7.1% 5.1% 2.6% 8.7% 9.7% 9.1% (e.g., COVID-19) Capital market reforms* 18.8% 0.0% 1.9% 0.0% 14.3% 3.6% 5.1% 2.6% 4.3% 0.0% 0.0% Entrepreneurship and support for micro, small, and medium 6.3% 33.3% 13.2% 22.6% 21.4% 17.9% 17.9% 21.1% 0.0% 12.9% 9.1% enterprises Transport 0.0% 0.0% 3.8% 3.2% 0.0% 10.7% 0.0% 5.3% 4.3% 6.5% 0.0% Agriculture and rural development* 12.5% 0.0% 11.3% 27.4% 0.0% 21.4% 12.8% 2.6% 8.7% 16.1% 18.2% Trade and exports 0.0% 0.0% 7.5% 9.7% 0.0% 7.1% 12.8% 0.0% 13.0% 0.0% 9.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 3.2% 0.0% Natural resource management 6.3% 0.0% 1.9% 3.2% 0.0% 3.6% 2.6% 7.9% 0.0% 3.2% 0.0% Environment and climate change 6.3% 0.0% 5.7% 8.1% 7.1% 10.7% 2.6% 13.2% 4.3% 0.0% 0.0% Poverty reduction 6.3% 22.2% 24.5% 9.7% 28.6% 21.4% 10.3% 23.7% 4.3% 16.1% 27.3% Anti-corruption 0.0% 0.0% 7.5% 8.1% 0.0% 7.1% 10.3% 5.3% 4.3% 12.9% 0.0% Judiciary reform* 12.5% 0.0% 17.0% 3.2% 57.1% 25.0% 46.2% 26.3% 17.4% 25.8% 9.1% Macroeconomic stability and 25.0% 22.2% 15.1% 3.2% 28.6% 21.4% 17.9% 15.8% 13.0% 6.5% 18.2% inclusive economic growth Disaster risk management 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 3.8% 6.5% 0.0% 0.0% 2.6% 10.5% 0.0% 6.5% 9.1% Youth affairs, culture and sport 0.0% 0.0% 1.9% 3.2% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% National debt 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 5.1% 0.0% 4.3% 0.0% 0.0% Innovation and technology 25.0% 11.1% 17.0% 14.5% 14.3% 7.1% 23.1% 23.7% 17.4% 3.2% 36.4% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2021: Georgia A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Georgia, which of the following would you attribute this to? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Political pressures and obstacles 21.4% 44.4% 33.3% 17.9% 28.6% 28.6% 27.8% 21.1% 25.0% 20.0% 20.0% Inadequate level of public-private 28.6% 33.3% 25.5% 30.4% 28.6% 10.7% 25.0% 7.9% 10.0% 23.3% 30.0% collaboration Inadequate level of citizen/civil 21.4% 55.6% 27.5% 26.8% 14.3% 25.0% 13.9% 31.6% 20.0% 40.0% 0.0% society participation Inadequate level of donor 7.1% 0.0% 3.9% 23.2% 7.1% 3.6% 5.6% 13.2% 5.0% 3.3% 0.0% coordination* Reforms poorly reflect country 14.3% 0.0% 13.7% 8.9% 7.1% 10.7% 16.7% 13.2% 30.0% 10.0% 0.0% challenges Inadequate level of government 0.0% 0.0% 13.7% 1.8% 28.6% 21.4% 25.0% 34.2% 30.0% 26.7% 0.0% accountability* Inadequate level of capacity in the 14.3% 11.1% 19.6% 10.7% 14.3% 50.0% 41.7% 52.6% 15.0% 30.0% 30.0% government* Corruption 7.1% 0.0% 11.8% 3.6% 7.1% 3.6% 25.0% 13.2% 15.0% 16.7% 30.0% Pressure from outside interest 14.3% 0.0% 9.8% 7.1% 14.3% 14.3% 0.0% 5.3% 5.0% 0.0% 0.0% groups External factors* 42.9% 44.4% 31.4% 42.9% 42.9% 17.9% 11.1% 7.9% 35.0% 13.3% 40.0% Other 0.0% 0.0% 0.0% 1.8% 0.0% 7.1% 5.6% 0.0% 5.0% 3.3% 0.0% *Significantly different between stakeholder groups Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World 15 8.73 7 9.57 45 8.02 43 8.53 13 8.77 25 8.32 32 8.06 36 7.28 18 7.72 24 9.00 9 6.44 Bank Group to do what is right?* *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Georgia? (1-Not familiar at all, 10-Extremely familiar) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD)* 16 7.69 9 7.22 47 7.53 54 6.02 13 7.92 28 7.07 37 6.22 38 6.50 19 7.84 29 6.72 10 6.70 The International Finance Corporation (IFC), the World Bank Group’s private 15 6.20 8 6.13 45 6.13 50 4.90 12 8.17 28 6.11 36 5.94 36 5.19 18 6.56 30 5.50 9 5.67 sector arm* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in development in 15 8.60 7 9.00 44 8.50 42 7.98 12 8.75 26 8.35 31 7.45 34 7.38 18 8.06 24 7.88 9 6.56 Georgia* The World Bank Group’s work is aligned with what I consider the 16 8.75 6 9.00 44 8.30 45 7.78 12 8.67 26 8.38 30 7.03 33 7.06 18 7.56 24 8.54 9 6.00 development priorities for Georgia* *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Georgia. (1-Not effective at all, 10-Very effective) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD)* 16 8.44 6 9.83 43 8.00 45 8.33 11 8.36 24 8.08 27 6.96 32 7.25 18 7.83 23 8.48 10 6.90 The International Finance Corporation (IFC), the World Bank Group’s private 11 8.00 6 9.00 30 8.07 36 7.36 10 8.20 23 7.22 29 6.97 26 7.15 15 7.73 20 7.70 7 6.29 sector arm *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes Toward the World Bank Group (continued) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to achieve 16 8.44 7 9.43 43 8.40 45 8.51 12 8.83 25 8.00 30 7.23 34 7.44 19 7.79 24 8.83 10 6.80 development results in Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the development 15 8.00 7 9.14 42 7.76 41 7.88 12 7.92 23 7.70 29 6.69 28 6.82 18 7.67 25 8.52 10 6.20 agenda in Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank Group can have the most impact on development results in Georgia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Energy 7.1% 0.0% 4.5% 1.9% 0.0% 8.7% 3.1% 0.0% 5.6% 3.7% 10.0% Water and sanitation 0.0% 0.0% 0.0% 5.8% 0.0% 4.3% 3.1% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 14.3% 4.5% 3.8% 0.0% 0.0% 3.1% 2.6% 0.0% 0.0% 0.0% Job creation/employment 21.4% 14.3% 25.0% 23.1% 9.1% 21.7% 3.1% 21.1% 5.6% 22.2% 50.0% Health and global pandemics 21.4% 14.3% 6.8% 9.6% 9.1% 8.7% 3.1% 7.9% 11.1% 14.8% 0.0% (e.g., COVID-19) Capital market reforms 21.4% 0.0% 2.3% 3.8% 9.1% 0.0% 12.5% 2.6% 5.6% 0.0% 10.0% Social protection* 7.1% 28.6% 2.3% 0.0% 0.0% 4.3% 0.0% 5.3% 0.0% 3.7% 0.0% Infrastructure and spatial 28.6% 28.6% 20.5% 17.3% 36.4% 30.4% 3.1% 18.4% 11.1% 14.8% 20.0% development Private sector development and 14.3% 14.3% 11.4% 15.4% 9.1% 17.4% 9.4% 18.4% 22.2% 14.8% 0.0% public-private partnerships Education* 50.0% 0.0% 54.5% 25.0% 72.7% 26.1% 53.1% 36.8% 55.6% 44.4% 30.0% Public sector governance/reform 0.0% 14.3% 6.8% 3.8% 0.0% 8.7% 15.6% 10.5% 16.7% 3.7% 10.0% Global/regional integration 7.1% 0.0% 0.0% 3.8% 9.1% 4.3% 3.1% 0.0% 16.7% 3.7% 0.0% Food security and safety 0.0% 0.0% 0.0% 3.8% 0.0% 4.3% 0.0% 2.6% 0.0% 0.0% 0.0% Tourism and regional 0.0% 14.3% 6.8% 28.8% 0.0% 0.0% 15.6% 5.3% 0.0% 22.2% 0.0% development* *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes Toward the World Bank Group (continued) Continued from previous page Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Judiciary reform* 21.4% 0.0% 15.9% 1.9% 9.1% 4.3% 40.6% 7.9% 22.2% 11.1% 0.0% Macroeconomic stability and 0.0% 28.6% 11.4% 7.7% 9.1% 17.4% 15.6% 10.5% 11.1% 11.1% 10.0% inclusive economic growth Disaster risk management 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 5.3% 0.0% 3.7% 10.0% Innovation and technology 21.4% 42.9% 29.5% 13.5% 36.4% 13.0% 25.0% 21.1% 11.1% 11.1% 40.0% Transport 14.3% 0.0% 0.0% 7.7% 0.0% 8.7% 3.1% 2.6% 0.0% 0.0% 0.0% Agriculture and rural development* 14.3% 14.3% 2.3% 36.5% 0.0% 21.7% 18.8% 13.2% 11.1% 14.8% 10.0% Trade and exports 7.1% 0.0% 9.1% 3.8% 9.1% 4.3% 3.1% 10.5% 5.6% 7.4% 20.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 4.5% 3.8% 0.0% 4.3% 3.1% 2.6% 5.6% 3.7% 20.0% Environment and climate change 0.0% 0.0% 2.3% 3.8% 0.0% 13.0% 3.1% 15.8% 5.6% 0.0% 0.0% Poverty reduction 14.3% 28.6% 15.9% 11.5% 27.3% 26.1% 6.3% 21.1% 33.3% 18.5% 30.0% National debt 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 3.1% 0.0% 5.6% 0.0% 0.0% Anti-corruption 7.1% 0.0% 4.5% 1.9% 9.1% 0.0% 6.3% 13.2% 0.0% 14.8% 0.0% Entrepreneurship and support for micro, small, and medium 7.1% 14.3% 18.2% 36.5% 36.4% 13.0% 28.1% 28.9% 5.6% 29.6% 10.0% enterprises *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness to needs 14 8.29 5 9.40 34 7.79 32 7.56 9 7.89 19 8.16 15 6.80 26 6.81 14 7.43 14 7.14 9 6.78 Flexibility (in terms of the institution’s 10 7.10 5 8.60 31 7.00 30 7.47 10 7.30 19 7.74 16 5.88 25 6.24 12 5.67 13 6.46 7 5.57 products and services)* Flexibility (in terms of changing 11 7.73 5 8.80 32 7.19 29 7.41 10 7.20 18 7.67 16 6.00 26 6.27 14 5.79 13 6.54 8 6.00 country circumstances)* Being inclusive* 12 8.33 5 8.60 30 7.50 28 7.54 10 7.40 18 7.94 14 6.64 25 6.28 15 6.93 14 6.50 6 6.17 Openness (sharing data and other 12 8.25 4 9.00 33 7.73 30 7.60 10 7.70 22 8.05 14 6.86 31 7.00 16 7.00 16 7.19 7 6.57 information) Collaboration with the Government 14 8.71 5 9.80 34 8.24 32 8.75 10 8.30 21 8.48 15 8.07 29 8.03 14 7.57 17 8.18 7 6.86 The speed in which it gets things 10 6.60 4 8.25 33 6.79 28 7.00 10 6.80 17 7.94 15 6.00 26 6.08 13 5.38 12 5.42 7 5.86 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 13 7.92 5 9.00 34 7.44 29 7.97 10 7.50 18 7.89 16 6.88 25 7.16 14 6.14 12 7.00 6 6.17 investment projects Collaboration with civil society* 8 7.63 4 8.00 27 7.04 28 7.79 8 7.88 16 7.13 11 6.09 31 5.00 13 5.38 13 5.77 5 6.60 Staff accessibility* 10 9.30 4 9.00 35 7.94 23 7.13 8 8.00 21 7.71 14 6.64 23 6.83 15 6.33 10 6.90 7 7.14 Collaboration with other donors and 8 8.88 5 9.40 31 7.81 26 7.77 10 8.10 21 7.71 15 7.07 27 7.11 14 6.79 10 7.10 7 6.86 development partners Collaboration with the private sector 6 7.50 4 8.50 25 7.12 28 7.64 10 7.20 16 7.50 16 6.50 23 6.78 12 6.00 11 6.73 5 6.40 Straightforwardness and honesty 10 9.20 5 8.80 35 8.14 30 8.70 10 8.20 18 8.00 16 7.13 27 7.56 16 7.19 12 8.25 7 7.00 Treating clients and stakeholders in 11 9.55 5 9.80 33 8.67 30 8.93 10 8.50 21 8.57 17 7.53 27 8.22 16 7.50 12 8.17 5 7.80 Georgia with respect* Being a long-term partner 11 9.18 5 9.80 34 8.68 33 8.97 10 8.80 22 8.73 18 8.06 29 8.03 16 7.38 13 8.69 8 8.00 *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions 12 7.58 4 8.50 35 7.26 31 6.97 8 7.13 13 8.00 13 6.23 18 7.11 9 6.11 9 7.00 6 5.67 quickly in Georgia To what extent do you agree/disagree with the following statements about the World Bank Group in Georgia? (1- Strongly disagree, 10- Strongly agree) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial 11 7.73 5 9.20 31 8.00 34 7.32 10 7.20 19 8.11 16 6.75 21 7.43 12 6.33 12 7.58 8 6.75 instruments meet the needs of Georgia The World Bank Group meets Georgia’s needs for knowledge 11 8.45 5 9.20 34 7.91 37 7.76 9 8.44 18 8.33 17 6.53 27 7.67 15 6.27 10 7.60 8 6.13 services* *Significantly different between stakeholder groups Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies 13 8.92 5 9.40 31 8.00 41 8.24 9 8.22 21 8.19 24 8.25 31 8.23 18 7.61 22 9.09 7 6.71 related to its work in areas including climate, health, gender, and debt? (1- Not important at all, 10- Very important) 64 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Georgia? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Supporting poor and marginalized 14.3% 33.3% 15.4% 32.6% 9.1% 22.7% 19.2% 8.8% 23.5% 15.4% 40.0% local communities Jobs 35.7% 16.7% 35.9% 34.8% 45.5% 50.0% 42.3% 38.2% 29.4% 50.0% 60.0% Education and vocational training 42.9% 16.7% 51.3% 30.4% 63.6% 54.5% 53.8% 67.6% 58.8% 61.5% 50.0% Business development 35.7% 33.3% 17.9% 32.6% 9.1% 18.2% 46.2% 23.5% 29.4% 34.6% 20.0% Infrastructure* 28.6% 50.0% 30.8% 34.8% 18.2% 4.5% 19.2% 20.6% 11.8% 7.7% 0.0% Health 7.1% 0.0% 15.4% 8.7% 18.2% 18.2% 11.5% 11.8% 5.9% 15.4% 20.0% Social cohesion 7.1% 0.0% 5.1% 8.7% 0.0% 13.6% 7.7% 5.9% 0.0% 11.5% 10.0% Public services 7.1% 0.0% 2.6% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 4.3% 0.0% 4.5% 0.0% 5.9% 0.0% 0.0% 0.0% Don’t know* 0.0% 16.7% 7.7% 0.0% 18.2% 4.5% 0.0% 2.9% 17.6% 0.0% 0.0% *Significantly different between stakeholder groups E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Weekly 21.4% 0.0% 18.9% 0.0% 0.0% 20.0% 3.8% 2.9% 5.9% 0.0% 0.0% Monthly 21.4% 0.0% 27.0% 4.4% 40.0% 15.0% 0.0% 8.8% 29.4% 0.0% 30.0% A few times a year 28.6% 33.3% 18.9% 20.0% 40.0% 55.0% 15.4% 23.5% 29.4% 7.7% 40.0% Rarely 21.4% 33.3% 27.0% 33.3% 20.0% 10.0% 34.6% 44.1% 23.5% 30.8% 20.0% Never 7.1% 33.3% 8.1% 42.2% 0.0% 0.0% 46.2% 20.6% 11.8% 61.5% 10.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2021: Georgia E. World Bank Group’s Knowledge Work and Activities (continued) In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are adaptable to Georgia’s specific development challenges and country 10 8.00 4 8.50 31 7.81 26 7.88 9 7.67 16 8.13 12 5.75 23 7.17 12 6.33 12 6.25 8 6.38 circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's 12 8.67 5 9.60 36 8.28 35 8.46 9 9.00 19 8.47 18 7.11 25 8.08 15 7.40 13 7.92 8 6.88 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 10 9.10 4 9.25 33 8.27 32 8.09 9 8.67 20 8.55 14 6.14 22 7.95 12 7.17 15 7.80 8 7.13 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2021: Georgia F. The Future Role of The World Bank Group in Georgia Which of the following SHOULD the World Bank Group do to make itself of greater value in Georgia? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Offer more innovative knowledge products and/or financial products 35.7% 40.0% 43.2% 35.6% 20.0% 22.2% 7.7% 21.9% 18.8% 28.0% 30.0% and services Collaborate more effectively with 0.0% 20.0% 8.1% 31.1% 0.0% 5.6% 11.5% 3.1% 0.0% 4.0% 20.0% Government clients* Work faster and offer more real- 28.6% 0.0% 21.6% 8.9% 10.0% 11.1% 3.8% 9.4% 18.8% 12.0% 20.0% time advice and guidance Reduce the complexity of obtaining 21.4% 40.0% 13.5% 40.0% 50.0% 22.2% 26.9% 6.3% 6.3% 12.0% 10.0% World Bank Group financing* Help to bring discipline/effective supervision to implementation of 7.1% 20.0% 13.5% 2.2% 10.0% 0.0% 3.8% 3.1% 6.3% 0.0% 0.0% World Bank Group projects Engage more effectively with partners such as international 0.0% 20.0% 5.4% 2.2% 0.0% 16.7% 11.5% 0.0% 12.5% 4.0% 20.0% financial institutions, bi-laterals, multilaterals, trust funds, UN Ensure greater selectivity in its 0.0% 0.0% 0.0% 4.4% 20.0% 5.6% 0.0% 3.1% 6.3% 4.0% 0.0% work Provide more adequate data/knowledge/statistics/figures 0.0% 20.0% 0.0% 2.2% 0.0% 11.1% 7.7% 6.3% 6.3% 4.0% 0.0% on Georgia’s economy Engage more effectively with civil 21.4% 0.0% 13.5% 2.2% 0.0% 11.1% 7.7% 68.8% 12.5% 32.0% 10.0% society* Increase the level of capacity 50.0% 40.0% 37.8% 28.9% 40.0% 38.9% 19.2% 25.0% 25.0% 36.0% 40.0% development in the country Engage more directly with 7.1% 0.0% 8.1% 11.1% 20.0% 0.0% 11.5% 28.1% 37.5% 16.0% 0.0% beneficiaries* Improve the quality of its experts as related to Georgia’s specific 7.1% 0.0% 13.5% 6.7% 10.0% 0.0% 11.5% 3.1% 6.3% 0.0% 20.0% challenges Engage more effectively with 7.1% 0.0% 16.2% 15.6% 20.0% 33.3% 57.7% 15.6% 6.3% 28.0% 0.0% private sector* Other* 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 7.7% 0.0% 18.8% 8.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2021: Georgia F. The Future Role of The World Bank Group in Georgia (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Georgia? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Beneficiaries* 30.8% 40.0% 27.0% 15.6% 0.0% 10.5% 7.7% 9.4% 17.6% 0.0% 10.0% Youth groups 15.4% 20.0% 16.2% 15.6% 10.0% 10.5% 11.5% 15.6% 0.0% 20.0% 10.0% Private sector* 46.2% 20.0% 37.8% 37.8% 70.0% 52.6% 80.8% 21.9% 35.3% 44.0% 50.0% Municipalities and local councils* 76.9% 60.0% 37.8% 80.0% 50.0% 21.1% 7.7% 25.0% 23.5% 16.0% 20.0% Donor community 0.0% 20.0% 10.8% 11.1% 0.0% 21.1% 15.4% 9.4% 5.9% 8.0% 30.0% NGOs/Community Based 0.0% 0.0% 5.4% 11.1% 0.0% 10.5% 15.4% 81.3% 11.8% 24.0% 10.0% Organizations* Foundations 0.0% 0.0% 2.7% 4.4% 20.0% 5.3% 7.7% 3.1% 0.0% 4.0% 0.0% Media* 7.7% 0.0% 5.4% 0.0% 10.0% 5.3% 19.2% 3.1% 0.0% 72.0% 0.0% Academia/think tanks/research 15.4% 0.0% 29.7% 8.9% 10.0% 15.8% 7.7% 18.8% 76.5% 4.0% 40.0% institutes* Parliament of Georgia 0.0% 40.0% 13.5% 8.9% 30.0% 10.5% 11.5% 3.1% 0.0% 8.0% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 10.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 3.8% 0.0% 5.9% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Georgia?* Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Never 0.0% 33.3% 10.5% 29.5% 0.0% 0.0% 32.0% 15.2% 18.8% 48.0% 10.0% Less than once a year 14.3% 16.7% 10.5% 36.4% 10.0% 4.8% 36.0% 45.5% 12.5% 24.0% 10.0% Once a year to a few times a year 28.6% 50.0% 7.9% 25.0% 50.0% 47.6% 24.0% 27.3% 43.8% 24.0% 30.0% Less than once a month 0.0% 0.0% 13.2% 9.1% 0.0% 14.3% 4.0% 6.1% 18.8% 0.0% 20.0% At least once a month 35.7% 0.0% 34.2% 0.0% 40.0% 23.8% 0.0% 6.1% 6.3% 4.0% 30.0% At least once a week 21.4% 0.0% 23.7% 0.0% 0.0% 9.5% 4.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2021: Georgia G. Communication and Information Sharing (continued) How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Local radio* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 12.0% 0.0% National TV Broadcasters 42.9% 20.0% 45.9% 51.1% 30.0% 30.0% 26.9% 35.5% 11.8% 44.0% 30.0% Regional Televisions 0.0% 0.0% 5.4% 4.4% 0.0% 0.0% 0.0% 0.0% 0.0% 12.0% 0.0% International media outlets 7.1% 20.0% 24.3% 13.3% 20.0% 35.0% 23.1% 12.9% 29.4% 16.0% 20.0% Local print media 0.0% 0.0% 0.0% 4.4% 0.0% 15.0% 7.7% 3.2% 5.9% 4.0% 0.0% Social media* 50.0% 80.0% 59.5% 66.7% 50.0% 30.0% 69.2% 71.0% 52.9% 24.0% 60.0% TV channels’ online portals* 14.3% 20.0% 10.8% 24.4% 30.0% 5.0% 3.8% 9.7% 11.8% 4.0% 40.0% Local online media outlets 42.9% 20.0% 32.4% 24.4% 50.0% 55.0% 34.6% 35.5% 52.9% 60.0% 20.0% Other 0.0% 0.0% 8.1% 2.2% 0.0% 15.0% 3.8% 6.5% 11.8% 4.0% 10.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other World Bank Group’s publications 28.6% 0.0% 18.9% 13.3% 10.0% 35.0% 11.5% 30.3% 29.4% 20.0% 11.1% and other written materials e-Newsletters 35.7% 33.3% 35.1% 22.2% 40.0% 40.0% 53.8% 30.3% 52.9% 36.0% 55.6% World Bank Group’s seminars/ 42.9% 33.3% 56.8% 37.8% 80.0% 30.0% 23.1% 39.4% 64.7% 48.0% 55.6% workshops/conferences* Social media 28.6% 50.0% 29.7% 44.4% 30.0% 30.0% 50.0% 48.5% 11.8% 28.0% 44.4% Direct contact with World Bank 35.7% 33.3% 37.8% 40.0% 30.0% 55.0% 7.7% 39.4% 35.3% 28.0% 22.2% Group World Bank Group’s website 14.3% 16.7% 16.2% 13.3% 20.0% 40.0% 15.4% 21.2% 11.8% 8.0% 33.3% Webinars or online events hosted 14.3% 16.7% 24.3% 22.2% 0.0% 40.0% 23.1% 21.2% 29.4% 0.0% 33.3% by the World Bank Group Interviews and press conferences 14.3% 16.7% 21.6% 24.4% 20.0% 10.0% 19.2% 9.1% 5.9% 68.0% 33.3% for the Georgia’s media* *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other High speed/WiFi 92.9% 83.3% 88.9% 77.8% 90.0% 95.2% 65.4% 84.8% 94.1% 68.0% 77.8% Dial-up 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 6.1% 5.9% 4.0% 0.0% I never visit the WBG websites 7.1% 16.7% 11.1% 20.0% 10.0% 4.8% 34.6% 9.1% 0.0% 28.0% 22.2% 69 World Bank Group Country Opinion Survey 2021: Georgia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in Georgia?* Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Yes 68.8% 22.2% 77.4% 21.7% 61.5% 60.7% 20.5% 23.7% 26.1% 19.4% 63.6% No 31.3% 77.8% 22.6% 78.3% 38.5% 39.3% 79.5% 76.3% 73.9% 80.6% 36.4% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Georgia?* (Select only ONE response) Office of the Employee of a Local Independent Bilateral/ President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other IBRD 100.0% 100.0% 100.0% 90.9% 100.0% 76.5% 37.5% 77.8% 66.7% 100.0% 85.7% IFC 0.0% 0.0% 0.0% 9.1% 0.0% 23.5% 62.5% 22.2% 33.3% 0.0% 14.3% MIGA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ICSID 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Georgia? (Choose no more than TWO) Office of the Employee of a Local Independent Bilateral/ Percentage of Respondents President/PM/ Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Minister Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Observer* 13.3% 37.5% 4.0% 40.4% 14.3% 25.9% 42.9% 40.5% 34.8% 45.2% 18.2% Use World Bank Group 13.3% 25.0% 14.0% 10.5% 28.6% 29.6% 31.4% 62.2% 39.1% 38.7% 0.0% reports/data* Engage in World Bank Group related/sponsored events/ 33.3% 25.0% 50.0% 31.6% 42.9% 18.5% 25.7% 29.7% 26.1% 6.5% 45.5% activities* Collaborate as part of my 53.3% 37.5% 68.0% 24.6% 64.3% 51.9% 22.9% 10.8% 39.1% 35.5% 36.4% professional duties* Use World Bank Group website for 6.7% 12.5% 10.0% 15.8% 0.0% 33.3% 11.4% 18.9% 21.7% 16.1% 36.4% information, data, research, etc. *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2021: Georgia Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group22 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 Georgia COS questionnaire: All 10-point scale questions and questions B7, B9, B10, and F1. Collaborating with the WBG, FY21 N=130 Not collaborating with the WBG, FY21 N=195 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government* 118 7.14 2.64 175 6.17 3.16 Municipality/city/local government 114 5.68 2.75 171 5.49 3.15 The World Bank Group 116 8.22 1.79 153 8.14 2.29 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 116 8.10 1.76 148 8.00 2.13 The International Monetary Fund 110 7.98 2.09 147 7.81 2.29 The United Nations (UN) 108 7.76 1.99 164 7.82 2.41 The World Health Organization (WHO) 113 7.17 2.24 166 7.24 2.49 Regional development banks 103 7.58 1.94 143 7.31 2.29 Georgia’s Central Bank (National Bank of Georgia) 109 6.74 2.35 157 6.20 2.84 International private sector 101 7.11 1.89 144 7.11 2.34 Domestic private sector 108 6.33 2.01 153 6.30 2.35 International civil society (e.g., NGOs, CBOs) 116 6.53 2.29 171 7.15 2.57 Domestic civil society (e.g., NGOs, CBOs) 112 5.66 2.14 160 6.19 2.48 Youth organizations 108 5.81 2.34 148 5.60 2.37 Faith-based institutions 104 4.43 2.42 149 4.40 2.78 Domestic traditional media and their web presence (e.g., 112 4.60 2.28 161 4.95 2.51 newspapers, TV stations, radio) International media and their web presence 111 6.61 1.99 163 6.95 2.23 Web based media (i.e., blogs, social media, other web-based 113 5.46 2.10 165 5.89 2.40 news and information sources) *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Georgia? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IBRD)* 120 8.02 1.77 182 6.07 2.45 The International Finance Corporation (IFC), the World Bank 117 6.76 2.58 172 5.16 2.87 Group’s private sector arm* *Significantly different between collaborators and non-collaborators 22 Only 325 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 71 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 117 8.30 1.88 147 7.74 2.06 in development in Georgia* The World Bank Group’s work is aligned with what I 117 8.32 1.86 148 7.51 2.11 consider the development priorities for Georgia* *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Georgia. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IBRD)* 115 8.23 1.73 141 7.70 1.71 The International Finance Corporation (IFC), the World Bank 91 7.81 1.99 125 7.30 1.90 Group’s private sector arm *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 116 8.38 1.77 150 7.89 2.04 achieve development results in Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 112 7.77 1.87 140 7.50 2.04 development agenda in Georgia? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Georgia?* (Select only ONE response) Collaborating with the Not collaborating with Percentage of Respondents WBG the WBG To a fully sufficient degree 6.0% 3.4% To a somewhat sufficient degree 56.9% 42.9% To a somewhat insufficient degree 29.3% 22.9% To a very insufficient degree 1.7% 5.7% Don't know 6.0% 25.1% *Significantly different between collaborators and non-collaborators 72 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes Toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Not willing to honestly criticize policies and reform efforts 16.5% 18.9% in the country Staff too inaccessible 5.5% 4.9% Not collaborating enough with private sector 11.9% 8.5% Not collaborating enough with partners such as other international financial institutions, bi-laterals, multilaterals, 3.7% 1.2% UN, etc. Not aligned with country priorities 1.8% 3.0% Not adequately sensitive to political/social realities in 4.6% 8.5% Georgia World Bank Group’s processes too slow and complex* 29.4% 16.5% Not adequately flexible in changing country circumstances* 17.4% 1.8% Not sufficiently focused on sustainable results 9.2% 7.3% Not collaborating enough with civil society* 9.2% 18.3% Not enough public disclosure of its work* 11.9% 22.0% Inadequate World Bank Group’s staffing in Georgia 5.5% 1.8% Inadequate level of real-time advice and guidance 9.2% 6.7% Inadequate number of innovative knowledge products and 7.3% 1.8% services* Inadequate number of innovative financial products and 8.3% 4.3% services Other* 0.0% 4.3% Don’t know* 12.8% 23.8% *Significantly different between collaborators and non-collaborators 73 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Georgia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Energy 3.5% 3.6% Water and sanitation 0.0% 3.0% Pollution 1.8% 3.0% Job creation/employment 20.4% 18.8% Health and global pandemics (e.g., COVID-19) 8.8% 9.1% Capital market reforms 6.2% 4.2% Social protection 2.7% 3.0% Infrastructure and spatial development 23.9% 15.8% Private sector development and public-private 10.6% 15.8% partnerships Education 46.0% 37.6% Public sector governance/reform 7.1% 9.1% Global/regional integration 2.7% 4.2% Food security and safety 1.8% 1.8% Tourism and regional development 8.0% 13.3% Judiciary reform 13.3% 12.7% Macroeconomic stability and inclusive economic growth 11.5% 11.5% Disaster risk management 0.0% 0.6% Equality of opportunity 0.9% 2.4% Innovation and technology 21.2% 20.6% Transport (e.g., roads, bridges, transportation) 3.5% 3.6% Agriculture and rural development 15.0% 17.6% Trade and exports 7.1% 6.7% Crime and violence 0.0% 0.6% Natural resource management 6.2% 3.0% Environment and climate change (e.g., pollution) 6.2% 4.2% Poverty reduction 20.4% 17.0% National debt 1.8% 0.6% Anti-corruption 2.7% 7.9% Entrepreneurship and support for micro, small, and 23.0% 23.6% medium enterprises C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Georgia solve its most complicated 102 7.96 1.92 88 7.45 2.08 development challenges? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 96 7.48 2.09 72 7.11 2.08 adequately staffed in Georgia? (1-To no degree at all, 10-To a very significant degree) 74 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 100 7.90 1.81 100 7.08 2.12 Flexibility (in terms of the institution’s products and services) 93 7.14 2.07 86 6.52 2.30 Flexibility (in terms of changing country circumstances) 92 7.16 2.12 91 6.65 2.29 Being inclusive* 86 7.55 1.90 91 6.91 2.22 Openness (sharing data and other information)* 95 7.85 1.95 101 7.15 2.26 Collaboration with the Government 94 8.44 1.68 105 8.16 1.66 The speed in which it gets things accomplished on the 89 6.81 2.25 86 6.28 2.12 ground Helping to bring discipline/effective supervision to 90 7.56 1.91 92 7.24 2.05 implementation of investment projects Collaboration with civil society* 76 7.24 1.93 89 6.01 2.54 Staff accessibility* 92 7.91 1.94 80 6.84 2.29 Collaboration with other donors and development partners* 89 7.91 1.74 85 7.20 2.14 Collaboration with the private sector 76 7.28 1.93 80 6.86 2.30 Straightforwardness and honesty 96 8.11 1.97 91 7.91 2.16 Treating clients and stakeholders in Georgia with respect 93 8.68 1.64 95 8.23 1.90 Being a long-term partner* 96 8.79 1.68 104 8.26 1.86 *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 74 8.03 2.01 42 7.40 2.22 The World Bank Group effectively monitors and evaluates 93 8.04 1.85 84 8.01 1.97 the projects and programs it supports The World Bank Group’s approvals and reviews are done in 89 7.55 2.10 62 6.84 2.31 a timely fashion* The World Bank Group’s Environmental and Social 82 7.66 2.03 67 7.84 2.01 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 83 7.84 1.76 55 7.40 2.15 reasonable The World Bank Group takes decisions quickly in Georgia 88 7.36 2.29 71 6.76 2.01 Working with the World Bank Group increases Georgia’s 98 8.51 1.69 103 8.32 1.94 institutional capacity *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements about the World Bank Group in Georgia? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 96 7.80 1.76 84 7.15 2.25 needs of Georgia* The World Bank Group meets Georgia’s needs for 97 7.97 1.98 95 7.32 2.31 knowledge services* (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators 75 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the 77 8.00 1.86 81 8.06 2.05 outbreak. Please rate the usefulness of this more informal advice and guidance to the Georgia government’s efforts to support citizens throughout this crisis? (1- Not useful at all, 10- Very useful) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote 94 8.30 1.84 130 8.27 2.06 policies related to its work in areas including climate, health, gender, and debt? (1- Not important at all, 10- Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 79 6.94 2.28 97 6.05 2.68 refugees in Georgia?* (1-Not effectively at all, 10-Very effectively) *Significantly different between collaborators and non-collaborators 76 World Bank Group Country Opinion Survey 2021: Georgia D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection (e.g., pensions, targeted social assistance) 45 6.93 2.58 38 6.42 2.68 Equality of opportunity (i.e., social inclusion, gender equity) 48 7.40 2.39 44 7.27 2.17 Private sector development 64 7.20 1.84 71 6.62 2.42 Education 78 7.58 2.06 72 6.86 2.54 Public sector governance/reform * 79 8.20 1.79 71 7.24 2.17 Global/regional integration 50 7.46 2.11 50 7.12 2.38 Urban development and tourism 59 7.86 1.60 63 7.25 2.32 Energy and natural resource management* 60 8.05 1.93 53 7.28 2.16 Water and sanitation* 52 8.02 1.57 46 6.83 2.38 Job creation/employment 60 7.02 2.30 52 6.29 2.70 Health (disease – COVID-19) 62 7.89 2.10 61 7.49 2.48 Financial markets 58 7.71 1.79 63 7.48 2.38 Infrastructure (e.g., roads, bridges, transportation)* 78 8.72 1.61 85 8.04 1.90 Agriculture and food security* 53 7.70 1.92 59 6.76 2.53 Trade and exports 47 7.28 2.22 50 6.86 2.28 Innovation and entrepreneurship* 53 7.55 1.98 56 6.63 2.60 Poverty reduction 65 7.08 2.13 66 6.56 2.83 Anti-corruption 49 7.16 2.57 44 6.34 2.88 Economic growth 73 7.56 2.13 75 7.25 2.63 Disaster risk management 49 6.90 2.85 41 6.41 2.52 Broadband connectivity/digitalization 46 7.65 2.59 43 7.70 2.54 *Significantly different between collaborators and non-collaborators The World Bank Group has provided fast track support to Georgia related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Supporting health interventions for saving lives 86 8.15 1.90 100 7.62 2.38 Education 79 7.54 1.94 89 7.03 2.63 Protecting poor people 77 7.21 2.38 87 7.01 2.77 Protecting businesses and jobs, and supporting firms to 76 7.01 2.44 82 6.87 2.87 build back better Strengthening policies, institutions and investments for 76 7.26 2.22 82 6.67 2.90 rebuilding better Macroeconomic stability and transparent debt management 82 7.59 2.21 85 7.01 2.80 77 World Bank Group Country Opinion Survey 2021: Georgia E. World Bank Group’s Knowledge Work and Activities In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 89 7.91 1.90 73 7.27 2.38 Include appropriate level of stakeholder involvement during 86 7.76 1.95 64 6.98 2.38 preparation* Lead to practical solutions 87 7.46 2.00 70 6.94 2.38 Are source of relevant information on global good practices* 90 8.13 2.07 76 7.34 2.41 Are adequately disseminated* 88 7.77 1.93 75 6.79 2.56 Are translated enough into local language 74 7.36 2.30 69 6.78 2.69 Are adaptable to Georgia’s specific development challenges 88 7.74 1.87 76 6.87 2.47 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 95 8.35 1.76 101 7.91 2.24 to development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 92 8.28 1.70 88 7.68 2.14 World Bank Group's knowledge work and activities?* (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators F. The future role of the World Bank Group in Georgia Which of the following SHOULD the World Bank Group do to make itself of greater value in Georgia? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Offer more innovative knowledge products and/or financial products and 30.0% 26.2% services Collaborate more effectively with Government clients 7.0% 13.5% Work faster and offer more real-time advice and guidance 16.0% 11.3% Reduce the complexity of obtaining World Bank Group financing 21.0% 21.3% Help to bring discipline/effective supervision to implementation of World Bank 8.0% 2.8% Group projects Engage more effectively with partners such as international financial 6.0% 6.4% institutions, bi-laterals, multilaterals, trust funds, UN Ensure greater selectivity in its work 3.0% 3.5% Provide more adequate data/knowledge/statistics/figures on Georgia’s 6.0% 3.5% economy Engage more effectively with civil society (e.g., NGOs, CBOs) 17.0% 20.6% Increase the level of capacity development in the country 39.0% 28.4% Engage more directly with beneficiaries 11.0% 15.6% Improve the quality of its experts as related to Georgia’s specific challenges 8.0% 6.4% Engage more effectively with private sector 20.0% 22.0% Other 1.0% 5.0% 78 World Bank Group Country Opinion Survey 2021: Georgia Appendix D: Responses to Selected Questions by Year23 All data presented in this appendix are weighted. As a result, means of the FY 2021 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2018 respondents and the total number of respondents indicated may differ from those reported in the FY 2018 COS report. FY 2018 Number of comparable respondents = 162 FY 2021 Number of comparable respondents = 317 By weighting, the FY 2018 and FY 2021 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2018 FY 2021 Office of the President/Prime Minister/Minister 6.5% 6.5% Office of Parliamentarian 4.5% 4.5% Government Institutions 23.5% 23.5% Local Government 13.5% 13.5% Bilateral/Multilateral Agency 10.0% 10.0% Civil Society 15.5% 15.5% Private Sector 13.0% 13.0% Academia/Research Institute/Think Tank 7.0% 7.0% Media 6.5% 6.5% A. Overall Context In general, would you say that Georgia is headed in ... ?* Percentage of Respondents FY 2018 FY 2021 The right direction 80.7% 58.0% The wrong direction 7.5% 22.8% Not sure 11.8% 19.2% *Significantly different between FY2018 and FY2021 B. Overall Attitudes toward the World Bank Group FY 2018 FY 2021 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 158 6.29 2.21 297 6.91 2.38 Georgia?*i (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2018 and FY2021 i In FY 2021, this question was asked separately about the World Bank and the IFC (B1_1 and B1_2). For this calculation, variable B1_1 that refers to the World Bank was compared to question B1 from FY 2018 – “How familiar are you with the work of the World Bank Group in Georgia”. 23Only those questions that were asked both in FY 2018 and FY 2021 country opinion surveys, with similar response scales/options, are presented in this appendix. 79 World Bank Group Country Opinion Survey 2021: Georgia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Georgia? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 136 7.60 1.97 261 8.04 1.96 development in Georgia* The World Bank Group’s work is aligned with what I consider the 129 7.40 2.07 260 7.89 2.03 development priorities for Georgia* *Significantly different between FY2018 and FY2021 FY 2018 FY 2021 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 145 7.18 2.04 252 7.93 1.76 effectiveness in Georgia.*i (1-Not effective at all, 10-Very effective) *Significantly different between FY2018 and FY2021 i In FY 2021, this question was asked separately about the World Bank and the IFC (B4_1 and B4_2). For this calculation, variable B4_1 that refers to the World Bank was compared to question B2 from FY 2018 – “Overall, please rate your impression of the World Bank Group’s effectiveness in Georgia.” FY 2018 FY 2021 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 130 7.35 2.02 263 8.08 1.94 development results in Georgia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2018 and FY2021 To what extent do you believe that the World Bank Group’s work and support help the poorest in Georgia? (Select only ONE response) Percentage of Respondents FY 2018 FY 2021 To a fully sufficient degree 2.8% 4.9% To a somewhat sufficient degree 38.6% 46.9% To a somewhat insufficient degree 25.5% 26.2% To a very insufficient degree 4.8% 4.2% Don’t know 28.3% 17.8% C. World Bank Group’s Work and Engagement on the Ground FY 2018 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Georgia solve its most complicated development 130 7.55 1.90 184 7.77 2.00 challenges? (1-To no degree at all, 10-To a very significant degree) 80 World Bank Group Country Opinion Survey 2021: Georgia C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Responsiveness to needs 110 7.43 1.84 198 7.54 2.03 Flexibility (in terms of the institution’s products and services) 100 6.67 1.90 178 6.85 2.21 Flexibility (in terms of changing country circumstances) 106 6.82 1.88 181 6.94 2.21 Being inclusive 98 7.13 1.98 177 7.26 2.08 Openness (sharing data and other information) 111 7.52 2.12 195 7.52 2.13 Collaboration with the Government 112 8.22 1.84 197 8.32 1.67 The speed in which it gets things accomplished on the ground 104 7.05 1.85 175 6.58 2.17 Helping to bring discipline/effective supervision to implementation 92 7.54 1.84 184 7.42 1.98 of investment projects Collaboration with civil society 91 6.52 2.33 165 6.50 2.38 Staff accessibility 106 7.29 2.09 172 7.50 2.15 Collaboration with other donors and development partners 86 7.79 1.93 175 7.63 1.98 Collaboration with the private sector 81 7.11 1.96 154 7.08 2.15 Straightforwardness and honesty 98 7.82 1.96 186 8.00 2.06 Treating clients and stakeholders in Georgia with respect 102 8.41 1.65 189 8.48 1.75 Being a long-term partner 108 8.43 1.58 199 8.53 1.78 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 71 6.44 2.36 115 7.91 2.08 The World Bank Group effectively monitors and evaluates the 85 7.54 2.03 175 8.06 1.88 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a timely 81 6.66 2.31 148 7.33 2.16 fashion* The World Bank Group’s Environmental and Social Framework 73 7.55 2.26 147 7.81 1.99 requirements are reasonablei The World Bank Group’s conditions on its lending are reasonable 74 7.31 1.98 136 7.73 1.90 The World Bank Group takes decisions quickly in Georgia* 85 6.48 2.30 156 7.16 2.14 Working with the World Bank Group increases Georgia’s 109 8.09 1.78 197 8.43 1.78 institutional capacity* * Significantly different between FY2018 and FY2021 i In FY 2018, the option was “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. To what extent do you agree/disagree with the following statements about the World Bank Group in Georgia? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 120 7.69 1.94 176 7.55 2.03 Georgia The World Bank Group meets Georgia’s needs for knowledge 116 7.30 2.13 189 7.71 2.13 services 81 World Bank Group Country Opinion Survey 2021: Georgia D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (1-Not effective at all, 10-Very effective) FY 2018 FY 2021 N Mean SD N Mean SD Social protection 62 7.11 1.82 77 6.82 2.57 Equality of opportunity i 90 7.47 2.20 Private sector development 83 7.12 2.02 131 6.94 2.14 Education 65 7.51 1.82 146 7.27 2.26 Public sector governance/reform 82 7.62 2.04 143 7.76 2.04 Global/regional integration 53 7.75 1.36 96 7.34 2.22 Urban development and tourism ii 70 7.69 1.78 121 7.62 2.01 Energy and natural resource management iii 66 7.60 1.64 110 7.73 2.03 Water and sanitationiv 57 7.66 1.72 94 7.50 2.02 Job creation/employment 72 6.46 2.30 105 6.66 2.49 Health (disease – COVID-19)*v 56 7.06 2.03 117 7.76 2.25 Financial markets 60 7.34 2.07 117 7.66 2.09 Infrastructure (e.g., roads, bridges, transportation) i 162 8.40 1.74 Agriculture and food security i 107 7.26 2.25 Trade and exports 59 7.36 1.87 90 7.07 2.21 Innovation and entrepreneurship i 103 7.08 2.32 Poverty reduction 88 6.80 2.31 126 6.87 2.49 Anti-corruption 64 7.05 2.27 88 6.78 2.77 Economic growth 90 7.42 1.80 143 7.38 2.41 Disaster risk management 46 7.16 2.22 82 6.67 2.72 Broadband connectivity/digitalization i 82 7.74 2.51 *Significantly different between FY2018 and FY2021 i Only FY21 questionnaire had this response option ii In FY18, this option was “Tourism development” iii In FY18, this option was “Energy” iv In FY18, this option was “Water supply and sanitation” v In FY18, this option was “Health” E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2018 FY 2021 Weekly 6.5% 7.9% Monthly 12.3% 13.8% A few times a year 43.5% 25.1% Rarely 24.6% 29.7% Never 13.0% 23.4% *Significantly different between FY2018 and FY2021 82 World Bank Group Country Opinion Survey 2021: Georgia E. The World Bank Group’s Knowledge Work and Activities (continued) In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Are timely 101 7.30 1.93 159 7.64 2.15 Include appropriate level of stakeholder involvement during 101 7.26 1.93 150 7.44 2.17 preparation Lead to practical solutions 109 7.43 1.87 155 7.26 2.18 Are source of relevant information on global good practices 110 7.84 2.08 164 7.80 2.24 Are adequately disseminated 107 7.20 2.32 160 7.31 2.32 Are translated enough into local language 88 6.63 2.63 137 7.05 2.53 Are adaptable to Georgia’s specific development challenges and 108 7.37 2.14 161 7.40 2.20 country circumstances FY 2018 FY 2021 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 132 8.30 1.79 193 8.19 1.98 results in your country? Overall, how would you rate the technical quality of the World Bank 121 7.68 1.88 175 8.04 1.87 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 World Bank Group Country Opinion Survey 2021: Georgia Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating with Collaborating with the the WBG WBG To what extent do you trust the World Bank Group to do what is right? 8.14 8.22 Overall the World Bank Group currently plays a relevant role in 7.74 8.30 development in Georgia The World Bank Group’s work is aligned with what I consider the 7.51 8.32 development priorities for Georgia Overall, please rate your impression of the World Bank’s effectiveness in 7.70 8.23 Georgia. Overall, please rate your impression of the IFC’s effectiveness in Georgia. 7.30 7.81 To what extent does the World Bank Group’s work help to achieve 7.89 8.38 development results in Georgia? To what extent does the World Bank Group influence the development 7.50 7.77 agenda in Georgia? Responsiveness to needs 7.08 7.90 Flexibility (in terms of the institution’s products and services) 6.52 7.14 Flexibility (in terms of changing country circumstances) 6.65 7.16 Being inclusive 6.91 7.55 Openness (sharing data and other information) 7.15 7.85 Collaboration with the Government 8.16 8.44 The speed in which it gets things accomplished on the ground 6.28 6.81 Helping to bring discipline/effective supervision to implementation of 7.24 7.56 investment projects Collaboration with civil society 6.01 7.24 Staff accessibility 6.84 7.91 Collaboration with other donors and development partners 7.20 7.91 Collaboration with the private sector 6.86 7.28 Straightforwardness and honesty 7.91 8.11 Treating clients and stakeholders in Georgia with respect 8.23 8.68 Being a long-term partner 8.26 8.79 The World Bank Group takes decisions quickly in Georgia 6.76 7.36 The World Bank Group’s financial instruments meet the needs of Georgia 7.15 7.80 The World Bank Group meets Georgia’s needs for knowledge services 7.32 7.97 How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in a 8.27 8.30 range of areas including climate, health, gender, and debt? In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Georgia’s specific 6.87 7.74 development challenges and country circumstances? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 7.91 8.35 your country? Overall, how would you rate the technical quality of the World Bank 7.68 8.28 Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 84 World Bank Group Country Opinion Survey 2021: Georgia Appendix F: Georgia FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – Georgia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Georgia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Georgia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Georgia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 85 World Bank Group Country Opinion Survey 2021: Georgia SECTION A: OVERALL CONTEXT A1. In general, would you say that Georgia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Georgia is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Agriculture and rural development assistance) 2 Infrastructure and spatial development 17 Trade and exports Private sector development and public-private 3 18 Crime and violence partnerships 4 Education 19 Natural resource management Public sector governance/reform (e.g., government effectiveness, open/digital government, public 5 20 Environment and climate change (e.g., pollution) financial management, public expenditure, public procurement, fiscal system reform) 6 Global/regional integration 21 Poverty reduction 7 Food security and safety 22 Anti-corruption 8 Tourism and regional development 23 Judiciary reform Macroeconomic stability and inclusive economic 9 Energy 24 growth 10 Water and sanitation 25 Disaster risk management Equality of opportunity (i.e., closing gender gaps, 11 Job creation/employment 26 inclusion of traditionally underserved groups) 12 Health and global pandemics (e.g., COVID-19) 27 Youth affairs, culture and sport 13 Capital market reforms 28 National debt Entrepreneurship and support for micro, small, and 14 medium enterprises 29 Innovation and technology 15 Transport (e.g., roads, bridges, transportation) 86 World Bank Group Country Opinion Survey 2021: Georgia SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? (Choose no more than THREE) Macroeconomic stability and inclusive economic 1 15 Water and sanitation growth 2 Youth affairs, culture and sport 16 Job creation/employment Equality of opportunity (i.e., closing gender gaps, 3 17 Health and global pandemics (e.g., COVID-19) inclusion of traditionally underserved groups) 4 Innovation and technology 18 Capital market reforms Public sector governance/reform (e.g., government Social protection (e.g., pensions, targeted social effectiveness, open/digital government, public 5 19 assistance) financial management, public expenditure, public procurement, fiscal system reform) 6 Agriculture and rural development 20 Infrastructure and spatial development Private sector development and public-private 7 Trade and exports 21 partnerships 8 Crime and violence 22 Education 9 Environment and climate change (e.g., pollution) 23 Global/regional integration 10 Transport (e.g., roads, bridges, transportation) 24 Food security and safety 11 Energy 25 Tourism and regional development 12 Anti-corruption 26 Natural resource management Entrepreneurship and support for micro, small, and 13 medium enterprises 27 National debt 14 Judiciary reform A5. The COVID-19 pandemic has stressed many aspects of Georgia’s growth and development. In which areas would you like to see the Georgia’s government focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) 1 Education Ensuring that traditionally underserved groups (women, persons with disabilities, ethnic minorities, internally 2 displaced people) have equal access to job opportunities 3 Economic growth 4 Poverty and inequality (e.g., strengthening the social safety net, targeted social assistance) 5 Nutrition/food security and safety 6 Public service delivery (e.g., strengthening policies, institutions, infrastructure) 7 Ensuring sustainable business growth and job creation 8 Healthcare 9 Providing direct financial support to businesses (business support packages) Ensuring that traditionally underserved groups (women, persons with disabilities, ethnic minorities, internally 10 displaced people) have equal access to health care/health services 11 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 12 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 13 Supporting access to internet and digitalization 14 Other (please specify): ________________________________________ 87 World Bank Group Country Opinion Survey 2021: Georgia SECTION A: OVERALL CONTEXT A6. When economic and/or social reform efforts fail or are slow to take place in Georgia, which of the following would you attribute this to? (Choose no more than TWO) 1 Political pressures and obstacles 2 Inadequate level of public-private collaboration 3 Inadequate level of citizen/civil society participation 4 Inadequate level of donor coordination 5 Reforms poorly reflect country challenges 6 Inadequate level of government accountability 7 Inadequate level of capacity in the government 8 Corruption 9 Pressure from outside interest groups (e.g., private sector, unions) 10 External factors (e.g. geopolitical challenges) 11 Other (please specify): ________________________________________ A7. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Municipality/city/local government 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  5 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  6 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  7 The World Health Organization (WHO) 1 2 3 4 5 6 7 8 9 10  8 Regional development banks 1 2 3 4 5 6 7 8 9 10  9 Georgia’s Central Bank (National Bank of Georgia) 1 2 3 4 5 6 7 8 9 10  10 International private sector 1 2 3 4 5 6 7 8 9 10  11 Domestic private sector 1 2 3 4 5 6 7 8 9 10  12 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  13 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  14 Youth organizations 1 2 3 4 5 6 7 8 9 10  15 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 16 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 17 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 18 1 2 3 4 5 6 7 8 9 10  based news and information sources) 88 World Bank Group Country Opinion Survey 2021: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Georgia? Not familiar Extremely at all familiar 1 The World Bank (IBRD) 1 2 3 4 5 6 7 8 9 10 The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10 Bank Group’s private sector arm To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Georgia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Georgia The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Georgia B4. Overall, please rate your impression of the effectiveness of these organizations in Georgia. Not effective Very Don't at all effective know 1 The World Bank (IBRD) 1 2 3 4 5 6 7 8 9 10  The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10  Bank Group’s private sector arm B5. To what extent does the World Bank Group’s work help to achieve development results in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Georgia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 89 World Bank Group Country Opinion Survey 2021: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Georgia, which activity do you VALUE the most? (Choose no more than TWO) 1 Bringing together different groups of stakeholders 2 Capacity development related to World Bank Group supported projects 3 Technical assistance 4 Formal policy advice, studies, analyses, data, and statistics Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal 5 discussions and emails) 6 Financial resources (Investment Projects, Development Policy Operations) 7 Promoting knowledge sharing 8 Implementation support 9 Mobilizing third party financial resources 10 Donor coordination 11 Other (please specify): ________________________ B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector Not collaborating enough with partners such as other international financial institutions, bi-laterals, 4 multilaterals, UN, etc. 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Georgia 7 World Bank Group’s processes too slow and complex 8 Not adequately flexible in changing country circumstances 9 Not sufficiently focused on sustainable results 10 Not collaborating enough with civil society (e.g., NGOs, CBOs, foundations) 11 Not enough public disclosure of its work 12 Inadequate World Bank Group’s staffing in Georgia 13 Inadequate level of real-time advice and guidance 14 Inadequate number of innovative knowledge products and services 15 Inadequate number of innovative financial products and services 16 Other (please specify): __________________________________________________ 17 Don’t know 90 World Bank Group Country Opinion Survey 2021: Georgia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Georgia, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Georgia? (Choose no more than THREE) Macroeconomic stability and inclusive economic 1 Energy 16 growth 2 Water and sanitation 17 Disaster risk management Equality of opportunity (i.e., closing gender gaps, 3 Pollution 18 inclusion of traditionally underserved groups) 4 Job creation/employment 19 Innovation and technology 5 Health and global pandemics (e.g., COVID-19) 20 Transport (e.g., roads, bridges, transportation) 6 Capital market reforms 21 Agriculture and rural development Social protection (e.g., pensions, targeted social 7 22 Trade and exports assistance) 8 Infrastructure and spatial development 23 Crime and violence Private sector development and public-private 9 24 Natural resource management partnerships 10 Education 25 Environment and climate change (e.g., pollution) Public sector governance/reform (e.g., government effectiveness, open/digital government, public 11 26 Poverty reduction financial management, public expenditure, public procurement, fiscal system reform) 12 Global/regional integration 27 National debt 13 Food security and safety 28 Anti-corruption 14 Tourism and regional development Entrepreneurship and support for micro, small, and 29 15 Judiciary reform medium enterprises B11. What do you immediately think of when you hear about the IFC? (Choose no more than THREE) 1 Development institution 9 Impact Investor 2 Investment Bank 10 Venture Capital 3 Asset Manager 11 Innovation and Entrepreneurship 4 Multi-lateral financial institution 12 Public-private partnerships 5 Private Sector Solutions 13 None of these 6 World Bank 14 Other (please specify): ____________________ 7 Financial Advisory Solutions 15 Do not have enough information to say 8 Thought leader 91 World Bank Group Country Opinion Survey 2021: Georgia SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Georgia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C2. To what extent do you believe the World Bank Group is adequately staffed in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Georgia, in terms of each of the following? To no degree To a very significant Don't at all degree know C3 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and C4 1 2 3 4 5 6 7 8 9 10  services) C5 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C6 Being inclusive 1 2 3 4 5 6 7 8 9 10  C7 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C9 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C10 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C11 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C12 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C13 1 2 3 4 5 6 7 8 9 10  partners C14 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C15 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Georgia with C16 1 2 3 4 5 6 7 8 9 10  respect C17 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  92 World Bank Group Country Opinion Survey 2021: Georgia SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know C18 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C19 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are C20 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank Group’s Environmental and Social C21 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C22 1 2 3 4 5 6 7 8 9 10  reasonable The World Bank Group takes decisions quickly in C23 1 2 3 4 5 6 7 8 9 10  Georgia Working with the World Bank Group increases C24 1 2 3 4 5 6 7 8 9 10  Georgia’s institutional capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Georgia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C25 investment lending, Development Policy Loan, Trust 1 2 3 4 5 6 7 8 9 10  Funds, etc.) meet the needs of Georgia The World Bank Group meets Georgia’s needs for C26 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C27. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” (1. Saving Lives; 2. Protecting Poor; 3. Ensuring Business Growth and Job Creation; 4. Strengthening Policies, Institutions and Investments) published soon after the outbreak. Please rate the usefulness of this more informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Georgia government’s efforts to support citizens throughout this crisis? 1 2 3 4 5 6 7 8 9 10  Not useful at all Very useful Don't know C28. How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas including climate, health, gender, and debt? 1 2 3 4 5 6 7 8 9 10  Not important Very important Don't know at all 93 World Bank Group Country Opinion Survey 2021: Georgia SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C29. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Georgia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C30. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Georgia? (Choose no more than TWO) 1 Supporting poor and marginalized local communities (women, girls, persons with disabilities, minorities, etc.) 2 Jobs 3 Education and vocational training 4 Business development 5 Infrastructure 6 Health 7 Social cohesion 8 Public services 9 Other (please specify): ______________________________________________ 10 Don’t know 94 World Bank Group Country Opinion Survey 2021: Georgia SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Georgia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Equality of opportunity (i.e., social inclusion, gender 2 1 2 3 4 5 6 7 8 9 10  equity) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government effectiveness, open government; public financial 5 1 2 3 4 5 6 7 8 9 10  management, public expenditure, public procurement, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Urban development and tourism 1 2 3 4 5 6 7 8 9 10  8 Energy and natural resource management 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health (disease – COVID-19) 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Infrastructure (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and food security 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Innovation and entrepreneurship 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Anti-corruption 1 2 3 4 5 6 7 8 9 10  19 Economic growth 1 2 3 4 5 6 7 8 9 10  20 Disaster risk management 1 2 3 4 5 6 7 8 9 10  21 Broadband connectivity/digitalization 1 2 3 4 5 6 7 8 9 10  95 World Bank Group Country Opinion Survey 2021: Georgia SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. The World Bank Group has provided fast track support to Georgia related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to Georgia, in the following areas: Not effective Very Don't N/A at all effective know 1 Supporting health interventions for saving lives 1 2 3 4 5 6 7 8 9 10   Education (e.g., transitioning to remote 2 1 2 3 4 5 6 7 8 9 10   learning, ensuring access, etc.) Protecting poor people (social assistance/ 3 1 2 3 4 5 6 7 8 9 10   social safety nets) Protecting businesses and jobs, and supporting 4 1 2 3 4 5 6 7 8 9 10   firms to build back better Strengthening policies, institutions and 5 1 2 3 4 5 6 7 8 9 10   investments for rebuilding better Macroeconomic stability and transparent debt 6 1 2 3 4 5 6 7 8 9 10   management 96 World Bank Group Country Opinion Survey 2021: Georgia SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES ( i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Georgia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Georgia’s specific development E8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 97 World Bank Group Country Opinion Survey 2021: Georgia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GEORGIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Georgia? (Choose no more than TWO) 1 Offer more innovative knowledge products and/or financial products and services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster and offer more real-time advice and guidance 4 Reduce the complexity of obtaining World Bank Group financing 5 Help to bring discipline/effective supervision to implementation of World Bank Group projects Engage more effectively with partners such as international financial institutions, bi-laterals, multilaterals, 6 trust funds, UN 7 Ensure greater selectivity in its work 8 Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 9 Engage more effectively with civil society (e.g., NGOs, CBOs) 10 Increase the level of capacity development in the country 11 Engage more directly with beneficiaries 12 Improve the quality of its experts as related to Georgia’s specific challenges 13 Engage more effectively with private sector 14 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Georgia? (Choose no more than TWO) 1 Beneficiaries 7 Foundations 2 Youth groups 8 Media 3 Private sector 9 Academia/think tanks/research institutes 4 Municipalities and local councils 10 Parliament of Georgia 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know 98 World Bank Group Country Opinion Survey 2021: Georgia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Georgia? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) 1 Local radio 6 Local radio 2 National TV Broadcasters 7 National TV Broadcasters 3 Regional Televisions Regional Televisions International media outlets (TV, radio, print, 8 4 International media outlets (TV, radio, print, online) online) 5 Local print media (newspapers, magazine, etc.) 9 Local print media (newspapers, magazine, etc.) G3. How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s 7 Webinars or online events hosted by the World Bank 3 seminars/workshops/conferences Group Social media (e.g., blogs, Facebook, Twitter, Interviews and press conferences for the Georgia’s 4 8 YouTube, Flickr) media G4. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up 3 I never visit the WBG websites G5. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 99 World Bank Group Country Opinion Survey 2021: Georgia SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     100 World Bank Group Country Opinion Survey 2021: Georgia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of Parliamentarian 14 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing 5 16 Trade Union implementation of WBG project/ Consultant/Contractor working on WBG supported 6 17 Faith-Based Group project/program 7 Local Government Office or Staff 18 Youth Group Independent Government Institution (i.e., regulatory 8 19 Academia/Research Institute/Think Tank agency, central bank/oversight institution) 9 Judicial System (e.g., courts) 20 Media (press, radio, TV, web, etc.) 10 State-Owned Enterprise 21 Other (please specify): _____________________ 11 Bilateral Agency (e.g., embassy, diplomatic, military) H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in Georgia? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Georgia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 101 World Bank Group Country Opinion Survey 2021: Georgia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Georgia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Tbilisi 2 East Georgia 3 West Georgia 4 North/South Georgia Thank you for completing the survey! 102