World Bank Group Country Opinion Survey 2021: Papua New Guinea CAR COS FY17 Report (Final).docx FY 2021 Papua New Guinea Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 December 2021 World Bank Group Country Opinion Survey 2021: Papua New Guinea Acknowledgements The Papua New Guinea Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Strategic Insights Group (SI), led by Sharon Felzer (Senior Communications Officer, Head of SI). Yulia Danilina, Jessica Cameron, Nan Lin, and Aditi Routh oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. SI acknowledges the significant contribution from the PNG country team and independent fielding agency Tebbutt Research. In particular, SI is grateful for the support from Tom Perry (Senior External Affairs Officer); Helen Brigitte Wagambie (Consultant), and Ruth Moiam (Consultant), who coordinated the survey related activities from Sydney, Australia, and Port Moresby, Papua New Guinea. 1 World Bank Group Country Opinion Survey 2021: Papua New Guinea Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................16 VI. World Bank Group’s Support in Development Areas .................21 VII. World Bank Group’s Work and Engagement on the Ground .....23 VIII. World Bank Group’s Knowledge and Instruments .....................27 IX. The Future Role of the WBG in PNG ..........................................30 X. Communication and Outreach ................................................. 35 XI. Appendices ................................................................................39 PAPUA NEW GUINEA 2 World Bank Group Country Opinion Survey 2021: Papua New Guinea I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Papua New Guinea (PNG) perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Papua New Guinea ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January 2021 to May 2021, 123 stakeholders of the WBG in PNG were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the media; and other organizations. A total of 65 stakeholders participated in the survey (53% response rate). Respondents received and completed the questionnaire online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (response rate was 19%, N=53). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 80). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: Papua New Guinea III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Employees of ministries/ministerial departments/implementation agencies were combined with the respondents from PMUs/consultants/contractors working on WBG-supported projects/programs; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations. The small number of the respondents from the office of a minister, from youth groups, from academia/research institutes/think tanks, and from the media were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, office of a parliamentarian, from local government, from the judicial system, from state-owned enterprises, private foundation, NGOs/community based, organizations, trade unions, and from faith-based groups. 4 World Bank Group Country Opinion Survey 2021: Papua New Guinea III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2021: Papua New Guinea III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: Papua New Guinea III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of familiarity with the WBG compared to the respondents in the FY’17 Country Survey (weighted mean in FY’21 = 6.6; weighted mean in FY’17 = 6.4)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity3 with the WBG were significantly, strongly correlated with their ratings for the WBG’s overall effectiveness in PNG and with their agreement that the WBG plays a relevant role in the country’s development; and significantly, moderately correlated with their ratings of the extent to which the WBG’s work helps achieve development results in PNG. 2 The means in the chart were calculated based on un-weighted data. Please refer to Appendix D (page 80) for more details on weighting. 3 In FY 2021, the question about familiarity was asked separately about the World Bank Group and the IFC (B1a and B1b). Only variable B1a (World Bank Group) was used in this calculation 7 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the most important development priorities in PNG were “education” (47%), “health” (42%), “agriculture and rural development” (28%), “public sector governance/reform” (23%), “Transport” (21%), and “Economic growth” (21%). ▪ Specialization: Respondents whose primary specialization was “agriculture, rural development” (14% of the sample) were significantly more likely to indicate that “agriculture and rural development” was the most important development priority in PNG, compared to the rest of the respondents (agriculture specialists = 67%; others = 32%).4 4When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the biggest contributors to poverty reduction in PNG were “Agriculture and rural development” (62%), “Job creation/employment” (40%), “Education” (34%), “Anti-corruption” (21%), and “Economic growth” (17%). “Private sector development” emerged among the top factors that contribute to poverty reduction in PNG, with an increase from 15% in FY’17 to 25% in FY’21. 10 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) Perceptions of Improvement and Decline in Specific Areas 11 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) The Impact of Global Challenges on PNG 12 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) Attributions for Failed/Slow Reform Efforts 13 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) Trust in Institutions Trust in the Private Sector 14 World Bank Group Country Opinion Survey 2021: Papua New Guinea IV. Overall Context (continued) PNG as a Fragile State 15 World Bank Group Country Opinion Survey 2021: Papua New Guinea V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness5 (Indicator Question) Achieving Development Results (Indicator Question) Influence on PNG’s Development Agenda (Indicator Question) 5 Means in the first two charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2021: Papua New Guinea V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness WBG Staffing in PNG 17 World Bank Group Country Opinion Survey 2021: Papua New Guinea V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups 18 World Bank Group Country Opinion Survey 2021: Papua New Guinea V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest values to PNG were “Capacity development related to World Bank Group supported projects” (44%), “Bringing together different groups of stakeholders” (30%), “Financial resources” (24%), and “Implementation support” (22%). 19 World Bank Group Country Opinion Survey 2021: Papua New Guinea V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest weaknesses in its work in PNG were “World Bank Group’s processes too slow” (26%) and “World Bank Group’s processes too complex” (20%), and “Not enough public disclosure of its work” (18%). 20 World Bank Group Country Opinion Survey 2021: Papua New Guinea VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 6Means presented in this chart were calculated based on weighted data. See Appendix D for details. Only those options that were asked both in FY17 and FY21 were included in the chart. 21 World Bank Group Country Opinion Survey 2021: Papua New Guinea VI. WBG’s Support in Development Areas (continued) Helping the Poorest Effectiveness of WBG’s Support Support for Management of Crisis Related Risks 22 World Bank Group Country Opinion Survey 2021: Papua New Guinea VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in PNG: Year Comparison7 The World Bank Group’s Work in PNG: Collaboration 7 Means in this chart were calculated based on weighted data. See Appendix D for details. 23 World Bank Group Country Opinion Survey 2021: Papua New Guinea VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison8 8 Means in this chart were calculated based on weighted data. See Appendix D for details. 24 World Bank Group Country Opinion Survey 2021: Papua New Guinea VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in this chart were calculated based on weighted data. See Appendix D for details. 25 World Bank Group Country Opinion Survey 2021: Papua New Guinea VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2021: Papua New Guinea VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting PNG’s Knowledge Needs10 (Indicator Question) 10 Means in this chart were calculated based on weighted data. See Appendix D for details. 27 World Bank Group Country Opinion Survey 2021: Papua New Guinea VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities11 (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. See Appendix D for details. 28 World Bank Group Country Opinion Survey 2021: Papua New Guinea VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Meeting PNG’s Needs for Financial Instruments (Indicator Question) 12 Means in the charts on this page were calculated based on weighted data. See Appendix D for details. 29 World Bank Group Country Opinion Survey 2021: Papua New Guinea IX. The Future Role of the World Bank Group in PNG Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG should “Reach out more to groups outside of Government” (40%), “Collaborate more effectively with Government clients” (33%), and “Increase the level of capacity development in the country” (33%) to make itself of greater value in PNG. 30 World Bank Group Country Opinion Survey 2021: Papua New Guinea IX. The Future Role of the WBG in PNG (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’17 Country Survey indicated that the WBG should collaborate more with “Private sector” (41%), “NGOs/community-based organizations” (37%), and “Local government” (31%) to ensure better development results in PNG. 31 World Bank Group Country Opinion Survey 2021: Papua New Guinea IX. The Future Role of the WBG in PNG (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG should focus its resources on “agriculture and rural development” (52%), “economic growth” (37%), “education” (33%), “public sector governance/reform” (27%), and “health” (17%). “Private sector development” emerged among the top areas of the WBG focus, with an increase from 12% in FY’17 to 30% in FY’21. ▪ Specialization: Respondents who identified their primary specialization as “agriculture, rural development” (14% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “agriculture and rural development” (agriculture specialists = 78%; others = 35%).13 13When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 32 World Bank Group Country Opinion Survey 2021: Papua New Guinea IX. The Future Role of the WBG in PNG (continued) The WBG Playing a Leading Role vs. Other Donors 33 World Bank Group Country Opinion Survey 2021: Papua New Guinea IX. The Future Role of the WBG in PNG (continued) Partnering with Other Organizations 34 World Bank Group Country Opinion Survey 2021: Papua New Guinea X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 60) for selected responses by stakeholder groups. Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they got most of their information about economic and social development issues in PNG from “local newspapers” (81%), the “Internet” (42%), and from “local television” (26%). Compared to FY’17, almost twice as many respondents selected “Social media” as their go-to sources of information (19% in FY’17 vs. 37% in FY’21). 35 World Bank Group Country Opinion Survey 2021: Papua New Guinea X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s publications and other written materials” (37%), followed by “direct contact with the WBG” (33%), “WBG’s seminars/workshops/conferences” (30%), and “World Bank Group’s website” (30%). 36 World Bank Group Country Opinion Survey 2021: Papua New Guinea X. Communication and Outreach (continued) Internet connection Devices used to access WBG website WBG Interaction Frequency 37 World Bank Group Country Opinion Survey 2021: Papua New Guinea X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 38 World Bank Group Country Opinion Survey 2021: Papua New Guinea XI. Appendices A. Responses to All Questions Across All Respondents ..................... 40 B. Responses to Selected Questions by Stakeholder Groups ............ 60 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 74 D. Responses to Selected Questions by Year..................................... 80 E. Indicator Questions as a Function of Exposure to the WBG .......... 85 F. PNG FY 2021 COS Questionnaire .................................................. 86 PAPUA NEW GUINEA 39 World Bank Group Country Opinion Survey 2021: Papua New Guinea Appendix A: Responses to All Questions across All Respondents (N=65) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that PNG is progressing in the right direction? (N=65) Agree 24.6% Disagree 33.8% Neutral 41.5% Percentage of Respondents 2. Do you think that economic opportunity for citizens in PNG is … ? (N=65) Increasing 24.6% Decreasing 35.4% Staying about the same 40.0% 40 World Bank Group Country Opinion Survey 2021: Papua New Guinea A. Overall Context (continued) 3. Listed below are a number of development priorities in PNG. Please identify which of the following you consider the most important development priorities Percentage of Respondents in PNG. (Choose no more than THREE) (Responses Combined; N=65) Agriculture and rural development 36.9% Public sector governance/reform (i.e., government effectiveness, public financial 35.4% management, public expenditure, fiscal system reform) Education 30.8% Job creation/employment 23.1% Private sector development 18.5% Economic growth 18.5% Health 13.8% Crime and violence 10.8% Transport (e.g., roads, bridges, transportation) 10.8% Gender equity (closing the gap between women and men, and boys and girls) 7.7% Food security 7.7% Trade and exports 7.7% Regional conflict and tensions 6.2% Gender based violence 6.2% Local governance and institutions 6.2% National debt 6.2% Natural resource management 6.2% Poverty reduction 6.2% Anti-corruption 6.2% Global pandemics (e.g., COVID-19) 4.6% Water and sanitation 4.6% Equality of opportunity (i.e., social inclusion) 4.6% Urban development 3.1% Energy 3.1% Financial markets 3.1% Pollution 1.5% Social protection (e.g., pensions, targeted social assistance, income support to 1.5% the most vulnerable) Disaster risk management 1.5% Communicable/non-communicable diseases 1.5% Information and communications technology 1.5% Security/post-disaster reconstruction 0.0% Global/regional integration 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Social cohesion 0.0% Judiciary reform 0.0% 41 World Bank Group Country Opinion Survey 2021: Papua New Guinea A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in PNG? (Choose no more than THREE) (Responses Combined; N=63) Agriculture and rural development 52.4% Job creation/employment 46.0% Education 30.2% Private sector development 25.4% Anti-corruption 15.9% Economic growth 15.9% Health 15.9% Public sector governance/reform (i.e., government effectiveness, public financial 15.9% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 14.3% Trade and exports 11.1% Local governance and institutions 7.9% Gender equity (closing the gap between women and men, and boys and girls) 7.9% Social protection (e.g., pensions, targeted social assistance, income support to 6.3% the most vulnerable) Crime and violence 4.8% Food security 4.8% Financial markets 3.2% Water and sanitation 3.2% Communicable/non-communicable diseases 1.6% Information and communications technology 1.6% Energy 1.6% National debt 1.6% Disaster risk management 1.6% Social cohesion 1.6% Natural resource management 1.6% Pollution 1.6% Regional conflict and tensions 1.6% Climate change (e.g., mitigation, adaptation) 0.0% Judiciary reform 0.0% Equality of opportunity (i.e., social inclusion) 0.0% Security/post-disaster reconstruction 0.0% Global/regional integration 0.0% Urban development 0.0% Gender based violence 0.0% Global pandemics (e.g., COVID-19) 0.0% 42 World Bank Group Country Opinion Survey 2021: Papua New Guinea A. Overall Context (continued) Direction Getting Getting Staying Getting Getting 5. Please describe the direction PNG is much somewhat the somewhat much moving in, when considering…? N worse worse same better better 1. Human development (e.g., health, 62 9.7% 38.7% 40.3% 11.3% 0.0% education, and social protection) 2. Equal opportunity for girls and boys, men 62 0.0% 16.1% 29.0% 51.6% 3.2% and women 3. Growing PNG’s economy in a way that 61 9.8% 37.7% 39.3% 13.1% 0.0% leads to jobs and employment 4. The reduced gap between the rich and 62 19.4% 50.0% 27.4% 3.2% 0.0% the poor 5. Making government more effective in 62 19.4% 29.0% 33.9% 17.7% 0.0% service delivery 6. Anti-corruption 61 23.0% 31.1% 31.1% 14.8% 0.0% 7. Attracting new sources of foreign 62 11.3% 29.0% 40.3% 19.4% 0.0% investment 8. Building infrastructure (e.g., road, 62 16.1% 19.4% 24.2% 40.3% 0.0% bridges, airports) 6. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on PNG? (Choose no more than TWO) (Responses Combined; N=62) Jobs/employment 56.5% National debt 41.9% The gap between the rich and the poor 24.2% Climate change 22.6% Trade constraints 17.7% Fragility in PNG or neighboring countries 14.5% Geopolitical uncertainty 6.5% Environmental degradation 6.5% Technology based disruption 1.6% Migrants and refugees 0.0% Terrorism 0.0% 43 World Bank Group Country Opinion Survey 2021: Papua New Guinea A. Overall Context (continued) 7. When economic and/or social reform efforts fail or are slow to take place in PNG, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=62) Corruption 53.2% Inadequate level of government accountability 33.9% Inadequate level of capacity in the government 25.8% Political pressures and obstacles 24.2% Reforms are not well thought out in light of country challenges 16.1% Inadequate level of donor coordination 9.7% Poor coordination within the government 9.7% Inadequate level of private sector participation 8.1% Inadequate funding 4.8% Inadequate level of citizen/civil society participation 4.8% Ongoing conflict and instability 3.2% Private sector involvement and/or influence 1.6% Other 0.0% 8. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national government 59 0 4.63 2.15 2. The provincial government 58 1 4.40 2.20 3. The district government 57 1 3.93 2.16 4. The local-level government 54 2 4.07 2.26 5. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 54 3 7.07 1.64 6. The World Bank Group* 56 2 7.14 1.66 7. The International Monetary Fund 53 5 6.91 1.78 8. The United Nations (UN) 54 3 6.83 1.76 9. Development banks (e.g., National Development Bank) 57 2 5.25 2.09 10. Commercial banks (e.g., Bank South Pacific) 56 2 6.11 2.05 11. PNG’s Central Bank 56 2 6.45 2.25 12. International private sector 57 1 6.33 1.89 13. Domestic private sector 54 1 6.31 1.78 14. International civil society (e.g., NGOs, CBOs) 51 5 6.76 1.82 15. Domestic civil society (e.g., NGOs, CBOs) 53 4 6.15 1.73 16. Faith-based institutions 53 5 6.43 1.70 17. Domestic traditional media and their web presence (e.g., newspapers, TV 57 0 5.89 1.62 stations, radio) 18. International media and their web presence 57 1 5.98 1.81 19. Web based media (i.e., blogs, social media, other web-based news and 58 0 5.76 1.96 information sources) 9. To what extent do you trust private sector to engage in public service delivery Percentage of Respondents in PNG? (N=59) To a very low degree 1.7% To a somewhat low degree 37.3% To a somewhat high degree 37.3% To a very high degree 20.3% Don't know 3.4% 44 World Bank Group Country Opinion Survey 2021: Papua New Guinea A. Overall Context (continued) 10. When considering the characteristics of a fragile state, please identify which Percentage of Respondents of the following best illustrate fragility in PNG. (Choose no more than TWO) (N=58) High levels of corruption 50.0% Weak institutional capacity 34.5% Weak accountability 31.0% Political uncertainty 22.4% Crime and violence 22.4% Policy inconsistency 8.6% None. I do not consider PNG a fragile state. 6.9% Lack of security (i.e., conflict and violence) 5.2% Land ownership (i.e., conflicts related to communally owned land) 3.4% Low levels of political and economic inclusion 1.7% Weak social cohesion 1.7% High influx of refugees/migrants 0.0% Food insecurity 0.0% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity with the WBG N DK Mean SD 1a. How familiar are you with the work of the World Bank Group in PNG? 59 0 6.54 2.41 (1-Not familiar at all, 10-Extremely familiar) Familiarity with the IFC N DK Mean SD 1b. How familiar are you with the work of the World Bank Group’s private sector arm, the International Finance Corporation (IFC) in PNG? 59 0 5.73 2.50 (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in PNG? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 55 2 6.96 1.89 in PNG* 3. The World Bank Group’s work is aligned with what I consider the 56 3 7.02 2.04 development priorities for PNG* Effectiveness N DK Mean SD 4. Overall, please rate your impression of the World Bank Group’s effectiveness 56 3 6.45 1.88 in PNG.* (1-Not effective at all, 10-Very effective) Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in PNG?* (1-To no degree at all, 10-To a very significant 56 3 6.45 1.82 degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 56 3 6.48 1.93 agenda in PNG?* (1-To no degree at all, 10-To a very significant degree) 45 World Bank Group Country Opinion Survey 2021: Papua New Guinea B. Overall Attitudes toward the World Bank Group (continued) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in RURAL areas in PNG? (Select only ONE response) (N=57) To a fully sufficient degree 3.5% To a somewhat sufficient degree 47.4% To a somewhat insufficient degree 26.3% To a very insufficient degree 5.3% Don’t know 17.5% 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in URBAN areas in PNG? (Select only ONE response) (N=57) To a fully sufficient degree 3.5% To a somewhat sufficient degree 42.1% To a somewhat insufficient degree 24.6% To a very insufficient degree 8.8% Don’t know 21.1% 9. When thinking about the World Bank Group’s role in PNG, which activity do Percentage of Respondents you VALUE the most? (Choose no more than TWO) (Responses Combined; N=56) Capacity development related to World Bank Group supported projects 37.5% Financial resources 30.4% Technical assistance 28.6% Promoting knowledge sharing 19.6% Policy advice, studies, analyses 19.6% Data and statistics 14.3% Strategy formulation (e.g., PRSP assistance) 10.7% Implementation support 10.7% Bringing together different groups of stakeholders 7.1% Donor coordination 5.4% Other 3.6% Mobilizing third party financial resources 1.8% 46 World Bank Group Country Opinion Survey 2021: Papua New Guinea B. Overall Attitudes toward the World Bank Group (continued) 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in PNG? (Choose no more than TWO) (Responses Combined; N=57) Not willing to honestly criticize policies and reform efforts in the country 24.6% Don’t know 21.1% World Bank Group’s processes too slow and complex 19.3% Inadequate World Bank Group’s staffing in PNG 17.5% Not enough public disclosure of its work 14.0% Not sufficiently focused on sustainable results 12.3% Not adequately flexible 10.5% Too influenced by developed countries 8.8% Not collaborating enough with private sector 7.0% Not adequately sensitive to political/social realities in PNG 7.0% Not aligned with country priorities 5.3% Not focused enough on issues that are unique to post-conflict countries 5.3% Staff too inaccessible 5.3% Not collaborating enough with partners such as bilaterals, multilaterals, trust 5.3% funds, UN Not collaborating enough with civil society (e.g., NGOs, CBOs) 3.5% Arrogant in its approach 1.8% Other 1.8% 47 World Bank Group Country Opinion Survey 2021: Papua New Guinea B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about how the World Bank Group can have the most impact on development results in PNG, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Percentage of Respondents PNG? (Choose no more than THREE) (Responses Combined; N=57) Agriculture and rural development 42.1% Private sector development 29.8% Public sector governance/reform (i.e., government effectiveness, public financial 29.8% management, public expenditure, fiscal system reform) Education 22.8% Job creation/employment 17.5% Health 14.0% Economic growth 14.0% Local governance and institutions 14.0% Trade and exports 10.5% Transport (e.g., roads, bridges, transportation) 10.5% Anti-corruption 10.5% Financial markets 8.8% Poverty reduction 8.8% Water and sanitation 7.0% Global pandemics (e.g., COVID-19) 7.0% Climate change (e.g., mitigation, adaptation) 7.0% Food security 5.3% Energy 5.3% Gender equity (closing the gap between women and men, and boys and girls) 3.5% Social protection (e.g., pensions, targeted social assistance, income support to 3.5% the most vulnerable) Crime and violence 3.5% Natural resource management 3.5% Equality of opportunity (i.e., social inclusion) 3.5% Global/regional integration 1.8% Pollution 1.8% Gender based violence 1.8% Social cohesion 1.8% Disaster risk management 1.8% Security/post-disaster reconstruction 0.0% Urban development 0.0% Regional conflict and tensions 0.0% National debt 0.0% Judiciary reform 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% 48 World Bank Group Country Opinion Survey 2021: Papua New Guinea C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help PNG solve its most complicated 42 13 5.95 1.62 development challenges? (1-To no degree at all, 10-To a very significant degree) Staffing adequacy N DK Mean SD 2. To what extent do you believe the World Bank Group is adequately staffed in 39 16 5.23 1.68 PNG? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Degree PNG, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. Responsiveness to needs* 43 10 5.58 1.88 4. Flexibility (in terms of the institution’s products and services)* 43 12 5.47 1.68 5. Flexibility (in terms of changing country circumstances)* 40 13 5.53 1.66 6. Being inclusive* 43 10 6.23 1.86 7. Openness (sharing data and other information)* 48 6 6.15 2.12 8. Collaboration with the Government* 47 6 6.51 1.92 9. The speed in which it gets things accomplished on the ground* 46 9 5.33 1.98 10. Helping to bring discipline/effective supervision to implementation of 44 11 6.27 2.15 investment projects* 11. Collaboration with civil society* 42 11 5.69 1.62 12. Staff accessibility* 44 10 5.91 2.10 13. Collaboration with other donors and development partners* 44 11 6.14 2.03 14. Collaboration with the private sector* 45 10 5.82 1.92 15. Collaboration with the UN* 31 23 5.84 1.81 16. Straightforwardness and honesty* 43 12 6.58 1.88 17. Treating clients and stakeholders in PNG with respect* 45 10 7.04 1.78 18. Being a long-term partner* 46 9 7.26 2.12 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 19. The World Bank Group disburses funds promptly 38 15 6.16 2.44 20. The World Bank Group effectively monitors and evaluates the projects and 41 12 7.02 2.13 programs it supports 21. The World Bank Group’s approvals and reviews are done in a timely fashion 40 13 6.45 1.96 22. The World Bank Group’s Environmental and Social Framework requirements 36 17 6.42 1.84 are reasonable 23. The World Bank Group’s conditions on its lending are reasonable 37 15 6.54 2.24 24. The World Bank Group takes decisions quickly in PNG* 36 16 5.67 1.79 25. Working with the World Bank Group increases PNG’s institutional capacity 45 7 6.78 2.00 26. Where country systems (e.g., procurement, financial management, etc.) are 36 16 6.42 1.81 adequate, the World Bank Group makes appropriate use of them* Strengthening the existing systems N DK Mean SD 27. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in PNG? 44 8 6.07 1.92 (1-To no degree at all, 10-To a very significant degree) 49 World Bank Group Country Opinion Survey 2021: Papua New Guinea C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in PNG? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. The World Bank Group’s financial instruments (i.e., investment lending, 41 11 6.39 2.19 Development Policy Loan, etc.) meet the needs of PNG* 29. The World Bank Group meets PNG’s needs for knowledge services (e.g., 46 7 6.39 2.04 research, analysis, data, technical assistance)* 30. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these Percentage of Respondents new or expanded financial instruments in PNG? (Select only ONE response) (N=50) Very familiar 4.0% Somewhat familiar 16.0% Somewhat unfamiliar 14.0% Very unfamiliar 34.0% Don’t know 32.0% How effectively does the World Bank Group support PNG’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 31. To build stronger domestic resource mobilization systems in the Government 35 17 5.97 1.81 (e.g., tax collection) 32. To develop better and stronger data collection/analytics systems within the 38 14 6.29 1.81 Government 33. To strengthen the country’s crisis preparedness 34 18 5.79 2.24 34. To identify and monitor risks 33 17 6.52 1.70 Systematic Country Diagnostic and Country Partnership Framework N DK Mean SD 35. How effectively does the World Bank Group’s SCD and CPF activities support PNG’s efforts to manage crisis related risks? (1- Not effectively at all, 10- Very 20 28 5.95 2.04 effectively) 50 World Bank Group Country Opinion Survey 2021: Papua New Guinea D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in PNG? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance, income support 16 32 4.25 2.54 to the most vulnerable) 2. Gender equity (closing the gap between women and men, and boys and girls) 21 27 5.62 1.36 3. Private sector development 33 17 5.85 1.79 4. Education 21 24 5.52 2.23 5. Public sector governance/reform (i.e., government effectiveness, public 30 17 5.63 2.36 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 19 26 5.89 2.16 7. Food security 20 27 5.70 1.75 8. Urban development 18 29 5.56 1.42 9. Energy 22 24 6.18 1.87 10. Water and sanitation 22 25 6.09 1.77 11. Pollution 16 29 4.88 2.09 12. Job creation/employment 24 24 5.00 1.96 13. Health 21 24 5.76 2.05 14. Financial markets 24 22 6.17 1.81 15. Transport (e.g., roads, bridges, transportation) 23 26 5.52 2.19 16. Agriculture and rural development 27 21 6.33 1.69 17. Trade and exports 18 30 4.83 1.92 18. Crime and violence 15 31 4.27 2.05 19. Natural resource management 17 30 4.65 2.03 20. Climate change (e.g., mitigation, adaptation) 18 29 5.33 1.37 21. Poverty reduction 22 25 5.27 2.05 22. Anti-corruption 22 27 4.64 2.30 23. Judiciary reform 17 30 4.94 2.28 24. Economic growth 28 19 5.79 1.87 25. Disaster risk management 19 28 5.42 2.17 26. Equality of opportunity (i.e., social inclusion) 19 28 5.37 1.98 27. Communicable/non-communicable diseases 16 31 5.44 1.86 28. Information and communications technology 21 25 5.52 2.06 29. Gender based violence 21 26 6.10 1.76 30. Security/post-disaster reconstruction 16 31 5.88 1.71 31. Regional conflict and tensions 14 33 5.00 2.22 32. Local governance and institutions 16 31 5.06 2.29 33. Social cohesion 14 32 4.57 2.44 51 World Bank Group Country Opinion Survey 2021: Papua New Guinea D. World Bank Group’s Support in Development Areas (continued) 2. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=44) Increased its emphasis recently 15.9% Decreased its emphasis recently 11.4% Emphasis has remained pretty consistent over time 31.8% Don’t know 40.9% E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=50) Weekly 4.0% Monthly 18.0% A few times a year 56.0% Rarely 16.0% Never 6.0% In PNG, to what extent do you believe that the World Bank Group’ s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 38 11 6.84 2.05 3. Include appropriate level of stakeholder involvement during preparation 41 11 6.68 2.02 4. Lead to practical solutions 41 10 6.32 2.17 5. Are source of relevant information on global good practices 37 13 6.84 1.99 6. Are adequately disseminated 37 13 6.24 1.88 7. Are translated enough into local language 30 21 5.67 1.94 8. Are adaptable to PNG’s specific development challenges and country 39 12 6.38 1.90 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 44 7 6.52 1.85 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 43 7 7.09 2.01 technical quality) 52 World Bank Group Country Opinion Survey 2021: Papua New Guinea F. The Future Role of the World Bank Group in PNG 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in PNG? (Choose no more than TWO) (Responses Combined; N=53) Increase the level of capacity development in the country 32.1% Collaborate more effectively with Government clients (e.g., national, state, local) 22.6% Reduce the complexity of obtaining World Bank Group financing 20.8% Engage more effectively with private sector 18.9% Increase the level of World Bank Group staffing in PNG’s office 17.0% Ensure greater selectivity in its work 13.2% Engage more directly with beneficiaries 11.3% Improve the quality of its experts as related to PNG’s specific challenges 11.3% Offer more innovative knowledge products and services 7.5% Help to bring discipline/effective supervision to implementation of World Bank 7.5% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 7.5% funds, UN Engage more effectively with civil society (e.g., NGOs, CBOs) 7.5% Offer more innovative financial products and services 5.7% Work faster 3.8% Provide more adequate data/knowledge/statistics/figures on PNG’s economy 3.8% Other 3.8% 2A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in PNG? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=53) Public financial management 49.1% Human capital (education, health, social protection) 45.3% Access to basic services 34.0% Capacity of state institutions 34.0% Improving livelihoods 30.2% Support domestic resource mobilization 18.9% Jobs 17.0% Food security 15.1% Social safety nets 13.2% Reducing gender-based violence 9.4% Social cohesion 5.7% Crisis preparedness 5.7% Crisis response 3.8% Conflict resolution mechanisms 3.8% Access to justice systems 1.9% Security mechanisms 1.9% Stimulating dialogue to promote peace and stability 1.9% 53 World Bank Group Country Opinion Survey 2021: Papua New Guinea F. The Future Role of the World Bank Group in PNG (continued) 2B. Which THREE areas below would benefit most from other donors in PNG? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=51) Improving livelihoods 41.2% Human capital (education, health, social protection) 39.2% Jobs 29.4% Reducing gender-based violence 25.5% Support domestic resource mobilization 25.5% Food security 25.5% Public financial management 23.5% Access to basic services 23.5% Capacity of state institutions 11.8% Social cohesion 9.8% Crisis response 7.8% Access to justice systems 7.8% Crisis preparedness 5.9% Social safety nets 5.9% Conflict resolution mechanisms 3.9% Security mechanisms 2.0% Stimulating dialogue to promote peace and stability 2.0% 3. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=52) NGOs/Community Based Organizations 34.6% Private sector 34.6% Local government 28.8% Academia/think tanks/research institutes 21.2% Beneficiaries 17.3% Donor community 11.5% Youth/university groups 9.6% Parliament 9.6% Don’t know 7.7% Regional organizations (e.g., Secretariat of Pacific Regional Environment 5.8% Programme, Forum Fisheries Authority, Pacific Islands Forum) Foundations 5.8% UN agencies 1.9% Media 1.9% Emerging donors 1.9% Other 1.9% Peace keeping forces 0.0% 54 World Bank Group Country Opinion Survey 2021: Papua New Guinea F. The Future Role of the World Bank Group in PNG (continued) 4. Which TWO organizations are the most valuable for the World Bank Group Percentage of Respondents to collaborate with to tackle fragility in PNG? (Select no more than TWO) (Responses Combined; N=52) United Nations Development Program (UNDP) 40.4% Don’t know 36.5% World Health Organization (WHO) 25.0% World Food Program (WFP) 15.4% None. I don’t believe the World Bank Group needs to partner with the UN 9.6% organizations Save the Children 7.7% The United Nations International Children's Emergency Fund (UNICEF) 5.8% The International Committee of the Red Cross (ICRC) 5.8% The Red Cross 3.8% United Nations Peacekeeping 0.0% 5. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than TWO) (Responses Combined; N=51) Develop joint or complementary projects with the UN, leveraging each 56.9% organization’s comparative advantages Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both 43.1% institutions are engaged Develop guidelines, framework and tools to facilitate operational cooperation 31.4% and cross-financing Share more information about the World Bank Group’s activities, products, and 15.7% knowledge Organize more joint meetings and missions with the UN 13.7% Involve UN experts to a greater degree in World Bank Group activities 5.9% Other 5.9% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in PNG? (N=52) Never 9.6% Less than once a year 13.5% Once a year to a few times a year 40.4% Less than once a month 9.6% At least once a month 23.1% At least once a week 3.8% 55 World Bank Group Country Opinion Survey 2021: Papua New Guinea G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in PNG? (Choose no more than TWO) (Responses Combined; N=52) Internet 57.7% Local newspapers 53.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 36.5% Local television 15.4% Other 11.5% Local radio 5.8% International newspapers 3.8% Periodicals 1.9% International radio 0.0% International television 0.0% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=52) e-Newsletters 42.3% World Bank Group’s website 32.7% World Bank Group’s publications and other written materials 30.8% World Bank Group’s seminars/workshops/conferences 21.2% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 19.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 19.2% Webinars or online events hosted by the World Bank Group 13.5% Interviews and press conferences for the PNG’s media 5.8% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=51) High speed/WiFi 94.1% Dial-up 5.9% 5. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only ONE response) (N=52) Computer/laptop 78.8% I never visit the WBG websites 15.4% Phone 5.8% Tablet 0.0% 56 World Bank Group Country Opinion Survey 2021: Papua New Guinea G. Communication and Information Sharing (continued) 6. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 52 5.8% 21.2% 50.0% 23.1% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 49 8.2% 26.5% 46.9% 18.4% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 51 5.9% 11.8% 33.3% 49.0% retweeted) Visited a WBG website (e.g., read a blog, used data) 51 3.9% 13.7% 51.0% 31.4% Attended an event/conference hosted by the WBG 50 0.0% 8.0% 42.0% 50.0% Watched a webinar or online event hosted by the 51 0.0% 7.8% 33.3% 58.8% WBG Read some or all of a WBG research paper or 51 0.0% 9.8% 51.0% 39.2% publication Met professionally with WBG staff 52 3.8% 17.3% 50.0% 28.8% Read a WBG e-newsletter 50 0.0% 8.0% 34.0% 58.0% H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=63) Employee of Ministry, Ministerial Department, Implementation Agency 28.6% Private Sector Organization 17.5% Independent Government Institution (i.e., regulatory agency, central 15.9% bank/oversight institution) Multilateral Agency (UN, regional development bank) 11.1% Bilateral Agency (e.g., embassy, diplomatic, military) 6.3% Project Management Unit (PMU) overseeing implementation of WBG 4.8% project/Consultant/Contractor working on WBG supported project/program Financial Sector/Private Bank 4.8% Media (press, radio, TV, web, etc.) 4.8% Academia/Research Institute/Think Tank 3.2% Office of Minister 1.6% Youth Group 1.6% Office of the President, Prime Minister 0.0% Office of Parliamentarian 0.0% Local Government Office or Staff 0.0% Judicial System (e.g., courts) 0.0% State-Owned Enterprise 0.0% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.0% Foundation) NGO/Community Based Organization 0.0% Trade Union 0.0% Faith-Based Group 0.0% Other 0.0% 57 World Bank Group Country Opinion Survey 2021: Papua New Guinea H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=63) Macroeconomics, fiscal management 25.4% Finance and markets 22.2% Agriculture, rural development 14.3% Communications, public affairs 9.5% Generalist (specialized in multiple sectors) 9.5% Trade and competitiveness 4.8% Environment, natural resources 3.2% Poverty 1.6% Governance, anti-corruption 1.6% Social protection 1.6% Gender 1.6% Digital development and technology (ICT) 1.6% Fragility, conflict, violence, refugees 1.6% Other 1.6% Education 0.0% Health, nutrition 0.0% Jobs 0.0% Energy 0.0% Climate change 0.0% Water, sanitation 0.0% Urban development 0.0% Transport 0.0% Tourism 0.0% Demographics, migration 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in PNG? (N=63) Yes 69.8% No 30.2% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in PNG? (Select only ONE response) (N=45) The World Bank (IBRD/IDA) 66.7% The International Finance Corporation (IFC) 33.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=43) Yes 60.5% No 39.5% 58 World Bank Group Country Opinion Survey 2021: Papua New Guinea H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in PNG? (Choose no more than TWO) (Responses Combined; N=64) Collaborate as part of my professional duties 53.1% Engage in World Bank Group related/sponsored events/activities 42.2% Use World Bank Group reports/data 31.3% Use World Bank Group website for information, data, research, etc. 23.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 14.1% Percentage of Respondents 7. What’s your gender? (N=64) Female 26.6% Male 73.4% Percentage of Respondents 8. What’s your age? (N=64) 25 and under 1.6% 26-35 18.8% 36-45 18.8% 46-55 31.3% 56 and above 29.7% Percentage of Respondents 9. Which best represents your geographic location? (N=64) Port Moresby (National Capital District) 92.2% Major Town (Lae, Kokopo and Mt. Hagen) 4.7% Other Provincial Towns 1.6% Rural area or village 1.6% 59 World Bank Group Country Opinion Survey 2021: PNG Appendix B: Responses to Selected Questions by Stakeholder Groups14  Employee of Ministry/PMU/Consultant on WBG project N=21  Independent Government Institution N=10  Bilateral/ Multilateral Agency N=11  Private Sector/Financial Sector N=14 (Private Sector)  Other15 N=7 A. Overall Context In general, would you say that PNG is progressing in the right direction? Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other Agree 38.1% 40.0% 18.2% 7.1% 14.3% Disagree* 19.0% 10.0% 27.3% 64.3% 57.1% Neutral 42.9% 50.0% 54.5% 28.6% 28.6% *Significantly different between stakeholder groups 14Only 63 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 15 Includes the following categories: Office of minister (N=1), Youth Group (N=1), Academia/Research Institute/Think Tank (N=2) and Media (N=3). There were no respondents from Office of the President/PM, Office of Parliamentarian, Local Government Office or Staff, Judicial System, State-owned Enterprise, Private Foundation, NGO/Community Based Organization, Trade Union, Faith- Based Group, and Other. 60 World Bank Group Country Opinion Survey 2021: PNG A. Overall Context (continued) Listed below are a number of development priorities in PNG. Please identify which of the following you consider the most important development priorities in PNG. (Choose no more than THREE) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Pollution 4.8% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 4.8% 0.0% 9.1% 0.0% 28.6% Global pandemics (e.g., COVID-19) 9.5% 10.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 9.1% 21.4% 14.3% Private sector development 14.3% 20.0% 18.2% 28.6% 14.3% Education 38.1% 40.0% 27.3% 21.4% 28.6% Security/post-disaster reconstruction 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 38.1% 50.0% 45.5% 28.6% 14.3% Food security 14.3% 0.0% 9.1% 7.1% 0.0% Urban development 4.8% 0.0% 0.0% 0.0% 14.3% Social protection 0.0% 0.0% 0.0% 7.1% 0.0% Energy* 0.0% 0.0% 18.2% 0.0% 0.0% Water and sanitation 9.5% 10.0% 0.0% 0.0% 0.0% Job creation/employment 23.8% 20.0% 27.3% 21.4% 28.6% Health 23.8% 0.0% 9.1% 21.4% 0.0% Financial markets 4.8% 10.0% 0.0% 0.0% 0.0% Gender based violence 0.0% 0.0% 18.2% 7.1% 14.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% Disaster risk management 0.0% 10.0% 0.0% 0.0% 0.0% Local governance and institutions 4.8% 0.0% 9.1% 14.3% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 47.6% 50.0% 18.2% 35.7% 0.0% National debt 9.5% 10.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 20.0% 9.1% 14.3% 28.6% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 4.8% 0.0% 9.1% 7.1% 14.3% Poverty reduction 9.5% 0.0% 0.0% 7.1% 14.3% Anti-corruption 4.8% 10.0% 9.1% 0.0% 14.3% Transport (e.g., roads, bridges, transportation) 4.8% 0.0% 18.2% 28.6% 0.0% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 19.0% 10.0% 9.1% 21.4% 42.9% Equality of opportunity (i.e., social inclusion) 0.0% 20.0% 9.1% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 14.3% Trade and exports 4.8% 0.0% 9.1% 7.1% 14.3% Information and communications technology 0.0% 10.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2021: PNG A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in PNG, which of the following would you attribute this to? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Inadequate level of donor coordination 5.3% 20.0% 9.1% 7.1% 16.7% Private sector involvement and/or influence 0.0% 0.0% 0.0% 7.1% 0.0% Ongoing conflict and instability 0.0% 10.0% 0.0% 0.0% 16.7% Inadequate funding 5.3% 0.0% 0.0% 7.1% 16.7% Corruption 68.4% 30.0% 54.5% 50.0% 33.3% Political pressures and obstacles 26.3% 20.0% 27.3% 21.4% 33.3% Inadequate level of private sector participation 10.5% 20.0% 0.0% 7.1% 0.0% Inadequate level of citizen/civil society participation 0.0% 0.0% 9.1% 7.1% 16.7% Reforms are not well thought out in light of country 10.5% 30.0% 0.0% 21.4% 33.3% challenges Poor coordination within the government 15.8% 10.0% 9.1% 7.1% 0.0% Inadequate level of government accountability 42.1% 40.0% 36.4% 21.4% 16.7% Inadequate level of capacity in the government* 5.3% 20.0% 54.5% 42.9% 16.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank Group 17 7.41 9 7.00 9 6.44 14 7.50 6 7.17 to do what is right? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2021: PNG A. Overall Context (continued) When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in PNG. (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other None. I do not consider PNG a fragile state. 16.7% 0.0% 0.0% 0.0% 16.7% Political uncertainty 22.2% 20.0% 11.1% 21.4% 50.0% Low levels of political and economic inclusion 5.6% 0.0% 0.0% 0.0% 0.0% Crime and violence 22.2% 20.0% 33.3% 21.4% 16.7% High influx of refugees/migrants 0.0% 0.0% 0.0% 0.0% 0.0% Land ownership (i.e., conflicts related to 5.6% 0.0% 0.0% 0.0% 16.7% communally owned land) Policy inconsistency 5.6% 30.0% 0.0% 7.1% 0.0% Weak social cohesion 0.0% 0.0% 11.1% 0.0% 0.0% Weak institutional capacity* 11.1% 30.0% 66.7% 42.9% 50.0% Food insecurity 0.0% 0.0% 0.0% 0.0% 0.0% High levels of corruption* 55.6% 40.0% 44.4% 71.4% 0.0% Weak accountability 27.8% 50.0% 22.2% 28.6% 16.7% Lack of security (i.e., conflict and violence) 0.0% 0.0% 11.1% 7.1% 16.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes Toward the World Bank Group Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean How familiar are you with the work of the World 19 6.47 10 6.40 9 7.33 14 5.57 6 8.17 Bank Group in PNG? How familiar are you with the work of the World Bank Group’s private sector arm, the International 19 5.32 10 5.90 9 6.56 14 5.14 6 7.00 Finance Corporation (IFC) in PNG? (1-Not familiar at all, 10-Extremely familiar) 63 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in PNG? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a 18 6.89 9 7.22 9 7.11 14 6.79 4 7.25 relevant role in development in PNG The World Bank Group’s work is aligned with what I 17 6.94 9 7.56 9 7.22 14 6.57 6 7.33 consider the development priorities for PNG Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World 17 6.18 9 7.11 9 5.78 14 6.57 6 7.00 Bank Group’s effectiveness in PNG. (1-Not effective at all, 10-Very effective) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work 17 6.24 9 7.11 9 6.00 14 6.50 6 6.67 help to achieve development results in PNG? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group 18 6.44 9 6.56 8 6.63 14 6.21 6 6.83 influence the development agenda in PNG? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in PNG, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in PNG? (Choose no more than THREE) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Gender equity 0.0% 0.0% 11.1% 7.7% 0.0% Private sector development 22.2% 30.0% 44.4% 15.4% 66.7% Education* 38.9% 0.0% 0.0% 38.5% 16.7% Public sector governance/reform 27.8% 20.0% 33.3% 46.2% 16.7% Security/post-disaster reconstruction 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 10.0% 0.0% 0.0% 0.0% Food security 5.6% 10.0% 0.0% 7.7% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 11.1% 7.7% 16.7% Water and sanitation 5.6% 0.0% 0.0% 15.4% 16.7% Pollution 5.6% 0.0% 0.0% 0.0% 0.0% Job creation/employment 16.7% 10.0% 11.1% 15.4% 33.3% Health 16.7% 10.0% 22.2% 15.4% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Global pandemics (e.g., COVID-19) 5.6% 10.0% 11.1% 0.0% 16.7% Social protection* 0.0% 0.0% 22.2% 0.0% 0.0% Gender based violence 0.0% 0.0% 11.1% 0.0% 0.0% Financial markets 5.6% 10.0% 11.1% 7.7% 16.7% Agriculture and rural development 44.4% 60.0% 33.3% 38.5% 16.7% Trade and exports 11.1% 10.0% 11.1% 7.7% 0.0% Crime and violence 5.6% 0.0% 0.0% 0.0% 16.7% Natural resource management 11.1% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 16.7% Climate change (e.g., mitigation, adaptation) 5.6% 0.0% 22.2% 0.0% 16.7% Poverty reduction 5.6% 20.0% 0.0% 7.7% 16.7% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 22.2% 20.0% 0.0% 15.4% 0.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 16.7% Equality of opportunity (i.e., social inclusion) 0.0% 10.0% 0.0% 7.7% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 16.7% 30.0% 11.1% 7.7% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 5.6% 10.0% 22.2% 15.4% 0.0% Anti-corruption 11.1% 20.0% 11.1% 7.7% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in PNG, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean Responsiveness to needs 13 5.69 9 6.11 5 5.40 10 5.40 5 5.00 Flexibility (in terms of the institution’s products and 13 5.92 9 5.89 5 4.20 10 5.30 5 5.20 services) Flexibility (in terms of changing country 11 5.82 9 5.78 5 4.60 10 5.20 4 6.25 circumstances) Being inclusive 13 6.62 9 6.22 6 5.50 10 6.30 4 6.25 Openness (sharing data and other information) 14 6.29 9 6.33 8 6.00 11 5.82 5 6.60 Collaboration with the Government 14 6.79 9 6.56 8 6.50 11 6.18 4 6.75 The speed in which it gets things accomplished on 12 5.50 9 6.67 7 4.71 12 4.50 5 5.40 the ground Helping to bring discipline/effective supervision to 12 6.92 9 6.56 6 5.33 11 5.82 5 6.60 implementation of investment projects Collaboration with civil society 12 6.08 9 6.22 5 4.60 11 5.27 4 6.00 Staff accessibility 11 5.73 9 5.89 8 7.13 10 4.90 5 6.60 Collaboration with other donors and development 11 6.00 8 6.00 8 6.13 11 6.00 5 7.20 partners Collaboration with the private sector 12 6.33 9 6.33 6 6.00 12 5.08 5 5.40 Collaboration with the UN 8 5.38 5 5.60 4 5.75 8 6.25 5 6.40 Straightforwardness and honesty 12 7.00 7 6.43 8 6.25 10 6.40 5 7.00 Treating clients and stakeholders in PNG with 14 7.14 8 7.13 7 6.86 10 7.30 5 6.80 respect Being a long-term partner 13 7.69 8 7.00 7 7.00 12 7.33 5 7.20 66 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions quickly in 10 5.70 7 6.29 4 5.00 10 5.50 4 5.75 PNG To what extent do you agree/disagree with the following statements about the World Bank Group in PNG? (1- Strongly disagree, 10- Strongly agree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments meet 14 7.14 8 6.38 4 6.50 10 5.40 4 6.50 the needs of PNG The World Bank Group meets PNG’s needs for 15 6.73 9 6.89 8 5.88 9 5.89 4 6.50 knowledge services E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other Weekly 6.3% 10.0% 0.0% 0.0% 0.0% Monthly 6.3% 20.0% 37.5% 16.7% 33.3% A few times a year 56.3% 40.0% 62.5% 66.7% 66.7% Rarely 18.8% 20.0% 0.0% 16.7% 0.0% Never 12.5% 10.0% 0.0% 0.0% 0.0% 67 World Bank Group Country Opinion Survey 2021: PNG E. World Bank Group’s Knowledge Work and Activities (continued) In PNG, to what extent do you believe that the World Bank Group’s knowledge work and activities: Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean Are adaptable to PNG’s specific development 12 5.92 8 6.25 7 7.57 8 6.13 3 7.00 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Independent Government Bilateral/Multilateral PMU/Consultant on WBG project Institution Agency Private Sector Other N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 14 6.79 8 6.63 8 6.88 10 5.90 3 6.67 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 15 7.40 8 7.00 7 7.29 9 6.89 3 6.67 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 68 World Bank Group Country Opinion Survey 2021: PNG F. The Future Role of The World Bank Group in PNG Which of the following SHOULD the World Bank Group do to make itself of greater value in PNG? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Ensure greater selectivity in its work 23.5% 0.0% 25.0% 8.3% 0.0% Increase the level of World Bank Group staffing in 17.6% 20.0% 25.0% 0.0% 50.0% PNG’s office Increase the level of capacity development in the 23.5% 40.0% 25.0% 50.0% 0.0% country Offer more innovative knowledge products and 17.6% 10.0% 0.0% 0.0% 0.0% services Offer more innovative financial products and 5.9% 10.0% 0.0% 0.0% 25.0% services Collaborate more effectively with Government 11.8% 50.0% 25.0% 0.0% 50.0% clients (e.g., national, state, local)* Work faster 0.0% 10.0% 0.0% 0.0% 25.0% Reduce the complexity of obtaining World Bank 11.8% 10.0% 25.0% 41.7% 0.0% Group financing Help to bring discipline/effective supervision to 0.0% 0.0% 12.5% 25.0% 0.0% implementation of World Bank Group projects Engage more effectively with partners such as 5.9% 0.0% 25.0% 8.3% 0.0% bilaterals, multilaterals, trust funds, UN Provide more adequate data/knowledge/statistics/figures on PNG’s 11.8% 0.0% 0.0% 0.0% 0.0% economy Engage more effectively with civil society (e.g., 11.8% 10.0% 0.0% 8.3% 0.0% NGOs, CBOs) Engage more directly with beneficiaries 23.5% 10.0% 0.0% 8.3% 0.0% Improve the quality of its experts as related to 11.8% 10.0% 12.5% 8.3% 25.0% PNG’s specific challenges Engage more effectively with private sector 17.6% 10.0% 12.5% 25.0% 25.0% Other 0.0% 0.0% 12.5% 8.3% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2021: PNG F. The Future Role of The World Bank Group in PNG (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Donor community 6.3% 10.0% 25.0% 16.7% 0.0% NGOs/Community Based Organizations 43.8% 20.0% 12.5% 58.3% 0.0% Beneficiaries 37.5% 10.0% 12.5% 8.3% 0.0% Youth/university groups 12.5% 20.0% 12.5% 0.0% 0.0% Private sector 18.8% 20.0% 50.0% 58.3% 50.0% Local government 31.3% 50.0% 0.0% 16.7% 50.0% Academia/think tanks/research institutes 6.3% 20.0% 50.0% 16.7% 25.0% Parliament 12.5% 10.0% 12.5% 8.3% 0.0% UN agencies 0.0% 0.0% 12.5% 0.0% 0.0% Regional organizations 6.3% 20.0% 0.0% 0.0% 0.0% Foundations 0.0% 10.0% 0.0% 8.3% 25.0% Media* 0.0% 0.0% 0.0% 0.0% 25.0% Peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 8.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 12.5% 10.0% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups Which TWO organizations are the most valuable for the World Bank Group to collaborate with to tackle fragility in PNG? (Select no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other World Food Program (WFP) 12.5% 20.0% 12.5% 8.3% 25.0% World Health Organization (WHO)* 6.3% 30.0% 25.0% 58.3% 0.0% United Nations Development Program (UNDP) 18.8% 50.0% 37.5% 66.7% 25.0% United Nations Peacekeeping 0.0% 0.0% 0.0% 0.0% 0.0% Save the Children 6.3% 10.0% 0.0% 8.3% 25.0% The Red Cross 12.5% 0.0% 0.0% 0.0% 0.0% The United Nations International Children's 12.5% 0.0% 12.5% 0.0% 0.0% Emergency Fund (UNICEF) The International Committee of the Red Cross 6.3% 0.0% 12.5% 8.3% 0.0% (ICRC) None. I don’t believe the World Bank Group needs 12.5% 0.0% 0.0% 8.3% 25.0% to partner with the UN organizations. Don’t know 50.0% 40.0% 50.0% 16.7% 25.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2021: PNG G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in PNG? Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other Never 18.8% 10.0% 0.0% 8.3% 0.0% Less than once a year 31.3% 0.0% 0.0% 16.7% 0.0% Once a year to a few times a year* 25.0% 60.0% 12.5% 66.7% 0.0% Less than once a month* 6.3% 0.0% 37.5% 0.0% 25.0% At least once a month* 12.5% 20.0% 50.0% 8.3% 75.0% At least once a week 6.3% 10.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in PNG? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Local radio 12.5% 0.0% 0.0% 8.3% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% Social media 43.8% 10.0% 25.0% 33.3% 75.0% International newspapers 0.0% 10.0% 0.0% 8.3% 0.0% Local television 18.8% 20.0% 12.5% 16.7% 0.0% Internet 56.3% 40.0% 87.5% 58.3% 50.0% Periodicals* 0.0% 0.0% 0.0% 0.0% 25.0% International television 0.0% 0.0% 0.0% 0.0% 0.0% Local newspapers 43.8% 60.0% 75.0% 50.0% 50.0% Other* 0.0% 40.0% 0.0% 16.7% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2021: PNG G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other World Bank Group’s publications and other written 31.3% 60.0% 12.5% 33.3% 0.0% materials e-Newsletters 43.8% 40.0% 62.5% 50.0% 0.0% World Bank Group’s 18.8% 20.0% 0.0% 25.0% 50.0% seminars/workshops/conferences World Bank Group’s website 31.3% 50.0% 37.5% 16.7% 25.0% Direct contact with World Bank Group (i.e., face to 0.0% 10.0% 50.0% 25.0% 50.0% face meetings/discussions)* Social media (e.g., blogs, Facebook, Twitter, 25.0% 10.0% 25.0% 0.0% 25.0% YouTube, Flickr) Webinars or online events hosted by the World 18.8% 0.0% 0.0% 16.7% 50.0% Bank Group Interviews and press conferences for the PNG’s 6.3% 0.0% 0.0% 16.7% 0.0% media *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other High speed/WiFi 93.3% 100.0% 100.0% 83.3% 100.0% Dail-up 6.7% 0.0% 0.0% 16.7% 0.0% 72 World Bank Group Country Opinion Survey 2021: PNG H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in PNG?* Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other Yes 76.2% 90.0% 90.9% 53.8% 28.6% No 23.8% 10.0% 9.1% 46.2% 71.4% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in PNG?* (Select only ONE response) Employee of Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private Percentage of Respondents WBG project Institution Agency Sector Other IDA 87.5% 33.3% 80.0% 37.5% 100.0% IFC 12.5% 66.7% 20.0% 62.5% 0.0% MIGA 0.0% 0.0% 0.0% 0.0% 0.0% ICSID 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in PNG? (Choose no more than TWO) Employee of Percentage of Respondents Ministry/PMU/Consultant on Independent Government Bilateral/ Multilateral Private (Responses combined) WBG project Institution Agency Sector Other Observer (i.e., follow in media, discuss in informal 9.5% 10.0% 0.0% 28.6% 28.6% conversations, etc.) Use World Bank Group reports/data 23.8% 20.0% 27.3% 50.0% 42.9% Engage in World Bank Group related/sponsored 47.6% 70.0% 45.5% 21.4% 28.6% events/activities Collaborate as part of my professional duties 57.1% 40.0% 90.9% 35.7% 42.9% Use World Bank Group website for information, 14.3% 10.0% 18.2% 35.7% 42.9% data, research, etc. 73 World Bank Group Country Opinion Survey 2021: PNG Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 PNG COS questionnaire: Selected17 10-point scale questions and questions B7, B8, B10, B11, and F1. Collaborating with the WBG, FY21 N=44 Not collaborating with the WBG, FY21 N=19 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national government 42 4.60 2.02 16 4.69 2.57 The provincial government 42 4.29 1.85 15 4.73 3.08 The district government 40 3.75 1.89 16 4.44 2.78 The local-level government 37 3.95 2.00 16 4.50 2.80 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 40 7.15 1.44 13 6.69 2.14 The World Bank Group 41 7.10 1.53 14 7.14 2.03 The International Monetary Fund 39 6.90 1.60 13 6.77 2.28 The United Nations (UN) 41 6.98 1.56 12 6.42 2.39 Development banks (e.g., National Development Bank) 42 5.00 1.98 14 5.79 2.33 Commercial banks (e.g., Bank South Pacific) 41 6.10 1.79 14 6.00 2.77 PNG’s Central Bank 41 6.39 2.04 14 6.36 2.76 International private sector 41 6.37 1.71 15 6.20 2.43 Domestic private sector 38 6.34 1.60 15 6.13 2.23 International civil society (e.g., NGOs, CBOs) 39 6.90 1.76 11 6.18 2.04 Domestic civil society (e.g., NGOs, CBOs) 39 6.28 1.75 13 5.85 1.72 Faith-based institutions 39 6.36 1.61 13 6.46 1.94 Domestic traditional media and their web presence (e.g., 41 5.78 1.42 15 6.07 2.09 newspapers, TV stations, radio) International media and their web presence 40 5.88 1.64 16 6.38 2.19 Web based media 41 5.85 1.88 16 5.63 2.22 16 Only 63 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 17 In some scale questions, the number of responses was too low (5 and less), which the means unreliable. These questions were not included in this appendix. 74 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in PNG? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank 42 7.19 2.03 16 4.81 2.61 Group in PNG?* How familiar are you with the work of the World Bank Group’s private sector arm, the International Finance 42 6.36 2.18 16 4.13 2.71 Corporation (IFC) in PNG?* *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements about the World Bank Group’s work in PNG? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 42 7.05 1.79 12 6.58 2.27 role in development in PNG The World Bank Group’s work is aligned with what I 42 7.05 1.99 13 6.85 2.34 consider the development priorities for PNG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 42 6.45 1.70 13 6.31 2.46 Group’s effectiveness in PNG. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 42 6.52 1.70 13 6.08 2.22 achieve development results in PNG? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 41 6.54 1.85 14 6.43 2.24 development agenda in PNG? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in RURAL areas in PNG? (Select only ONE response) Collaborating with the Not collaborating Percentage of Respondents WBG with the WBG To a fully sufficient degree 2.4% 6.7% To a somewhat sufficient degree 56.1% 26.7% To a somewhat insufficient degree 19.5% 40.0% To a very insufficient degree 4.9% 6.7% Don’t know 17.1% 20.0% 75 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in URBAN areas in PNG? (Select only ONE response) Collaborating with the Not collaborating Percentage of Respondents WBG with the WBG To a fully sufficient degree 2.4% 6.7% To a somewhat sufficient degree 39.0% 46.7% To a somewhat insufficient degree 26.8% 20.0% To a very insufficient degree 7.3% 13.3% Don’t know 24.4% 13.3% Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in PNG? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Arrogant in its approach 0.0% 6.7% Not aligned with country priorities 4.9% 6.7% Inadequate World Bank Group’s staffing in PNG 22.0% 6.7% Not focused enough on issues that are unique to post- 4.9% 6.7% conflict countries Not sufficiently focused on sustainable results 7.3% 20.0% Not collaborating enough with civil society 4.9% 0.0% Not willing to honestly criticize policies and reform efforts 22.0% 33.3% in the country Staff too inaccessible 7.3% 0.0% Not enough public disclosure of its work 14.6% 13.3% Not collaborating enough with private sector 4.9% 13.3% Not collaborating enough with partners such as bilaterals, 7.3% 0.0% multilaterals, trust funds, UN Not adequately sensitive to political/social realities in PNG 9.8% 0.0% Too influenced by developed countries 9.8% 6.7% World Bank Group’s processes too slow and complex 22.0% 6.7% Not adequately flexible 14.6% 0.0% Other 2.4% 0.0% Don’t know 17.1% 33.3% 76 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in PNG, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in PNG? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Gender equity 4.9% 0.0% Private sector development 31.7% 26.7% Education 17.1% 40.0% Public sector governance/reform 34.1% 13.3% Security/post-disaster reconstruction 0.0% 0.0% Global/regional integration 2.4% 0.0% Food security 4.9% 6.7% Urban development 0.0% 0.0% Energy 2.4% 13.3% Water and sanitation 7.3% 6.7% Pollution 0.0% 6.7% Job creation/employment 14.6% 20.0% Health 14.6% 13.3% Regional conflict and tensions 0.0% 0.0% Global pandemics (e.g., COVID-19) 7.3% 6.7% Social protection 4.9% 0.0% Gender based violence 2.4% 0.0% Financial markets 9.8% 6.7% Agriculture and rural development 39.0% 46.7% Trade and exports 9.8% 13.3% Crime and violence 2.4% 6.7% Natural resource management 4.9% 0.0% Social cohesion 0.0% 6.7% Climate change (e.g., mitigation, adaptation) 7.3% 6.7% Poverty reduction 7.3% 13.3% National debt 0.0% 0.0% Judiciary reform 0.0% 0.0% Economic growth 14.6% 13.3% Disaster risk management 0.0% 6.7% Equality of opportunity (i.e., social inclusion) 4.9% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 17.1% 6.7% Information and communications technology 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 12.2% 6.7% Anti-corruption 12.2% 6.7% C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help PNG 34 6.21 1.51 7 4.71 1.80 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 30 5.27 1.53 8 4.75 2.05 adequately staffed in PNG? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in PNG, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 34 5.79 1.90 8 4.63 1.69 Flexibility (in terms of the institution’s products and 34 5.56 1.71 8 4.88 1.55 services) Flexibility (in terms of changing country circumstances) 32 5.63 1.72 7 5.00 1.53 Being inclusive 35 6.37 1.91 7 5.29 1.38 Openness (sharing data and other information)* 39 6.44 2.06 9 4.89 2.03 Collaboration with the Government* 38 6.74 1.93 8 5.13 1.13 The speed in which it gets things accomplished on the 36 5.56 2.02 9 4.44 1.74 ground Helping to bring discipline/effective supervision to 34 6.59 2.11 9 4.78 1.64 implementation of investment projects* Collaboration with civil society 33 5.79 1.69 8 5.13 1.25 Staff accessibility 36 6.17 2.14 7 4.57 1.51 Collaboration with other donors and development partners 36 6.33 2.03 7 4.86 1.68 Collaboration with the private sector* 36 6.28 1.81 8 3.88 1.13 Collaboration with the UN 24 5.92 1.72 6 5.00 1.79 Straightforwardness and honesty 35 6.74 1.92 7 5.43 1.13 Treating clients and stakeholders in PNG with respect* 37 7.24 1.79 7 5.71 1.11 Being a long-term partner 36 7.42 2.10 9 6.44 2.19 *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements about the World Bank Group in PNG? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to build/ 34 6.15 1.84 9 5.44 2.07 strengthen existing country systems in PNG? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 32 6.63 2.01 8 5.38 2.83 needs of PNG The World Bank Group meets PNG’s needs for knowledge 39 6.54 2.15 6 5.33 0.82 services (1- Not useful at all, 10- Very useful) 78 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground (continued) How effectively does the World Bank Group support PNG’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems 26 6.04 1.80 8 5.50 1.85 in the Government (e.g., tax collection) To develop better and stronger data collection/analytics 29 6.48 1.72 8 5.63 2.20 systems within the Government To strengthen the country’s crisis preparedness 25 6.16 2.01 8 4.75 2.82 To identify and monitor risks 24 6.58 1.79 8 6.25 1.58 E. World Bank Group’s Knowledge Work and Activities Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 36 6.69 1.80 8 5.75 1.98 development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 36 7.25 1.95 6 6.00 2.37 World Bank Group's knowledge work and activities? (1- Very low technical quality, 10- Very high technical quality) F. The future role of the World Bank Group in PNG Which of the following SHOULD the World Bank Group do to make itself of greater value in PNG? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Ensure greater selectivity in its work 12.8% 16.7% Increase the level of World Bank Group staffing in PNG’s office 20.5% 8.3% Increase the level of capacity development in the country 30.8% 33.3% Offer more innovative knowledge products and services 7.7% 8.3% Offer more innovative financial products and services 7.7% 0.0% Collaborate more effectively with Government clients (e.g., national, state, 23.1% 25.0% local) Work faster 2.6% 8.3% Reduce the complexity of obtaining World Bank Group financing 20.5% 16.7% Help to bring discipline/effective supervision to implementation of World Bank 10.3% 0.0% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 10.3% 0.0% funds, UN Provide more adequate data/knowledge/statistics/figures on PNG’s economy 5.1% 0.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 10.3% 0.0% Engage more directly with beneficiaries 7.7% 25.0% Improve the quality of its experts as related to PNG’s specific challenges 10.3% 16.7% Engage more effectively with private sector 12.8% 25.0% Other 2.6% 8.3% 79 World Bank Group Country Opinion Survey 2021: PNG Appendix D: Responses to Selected Questions by Year Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from FY2017 and FY2021 were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY 2017 FY 2021 Office of the President/Prime Minister/Minister 0.0% 1.7% Government Institutions 53.0% 53.0% Local Government 2.0% 0.0% Bilateral/Multilateral Agency 15.0% 15.0% Civil Society 4.5% 4.5% Private Sector 21.0% 21.0% Academia/Research Institute/Think Tank 0.0% 3.3% Media 6.5% 6.5% Total Number of Respondents (Un-Weighted) 50 63 (Note, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons.) Weighted Distribution Percentage of Respondents FY 2017 FY 2021 Government Institutions 53.0% 53.0% Bilateral/Multilateral Agency 15.0% 15.0% Civil Society 4.5% 4.5% Private Sector 21.0% 21.0% Media 6.5% 6.5% Total Number of Respondents (Weighted) 49 60 (Note, only 1 stakeholder who identified as “Local Government” in FY 2017, 1 stakeholder who identified as “Office of the PM” and 2 stakeholders who identified as “Academia/Research Institute/Think Tank” in FY 2021. Thus, these categories were not included in the analysis) All data presented in this appendix are weighted. As a result, means of the FY 2021 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2017 respondents and the total number of respondents indicated may differ from those reported in the FY 2017 COS report. 80 World Bank Group Country Opinion Survey 2021: PNG B. Overall Attitudes toward the World Bank Group FY 2017 FY 2021 N Mean SD N Mean SD How familiar are you with the work of the World Bank 47 6.37 2.31 55 6.59 2.51 Group in PNG? (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in PNG? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 44 7.10 2.52 52 6.94 1.91 role in development in PNG The World Bank Group’s work is aligned with what I 42 7.14 2.35 52 7.03 2.11 consider the development priorities for PNG FY 2017 FY 2021 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 40 6.90 2.26 52 6.49 1.93 Group’s effectiveness in PNG. (1-Not effective at all, 10-Very effective) FY 2017 FY 2021 N Mean SD N Mean SD To what extent does the World Bank Group’s work help 38 6.76 2.24 52 6.47 1.84 to achieve development results in PNG? (1-To no degree at all, 10-To a very significant degree) C. World Bank Group’s Work and Engagement on the Ground FY 2017 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help PNG solve its most 42 6.98 1.94 38 5.96 1.64 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) * Significantly different between FY2017 and FY2021 81 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in PNG, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2021 N Mean SD N Mean SD Responsiveness to needs 38 6.61 2.12 40 5.72 1.87 Flexibility (in terms of the institution’s products and 36 5.96 2.08 40 5.54 1.71 services) Flexibility (in terms of changing country circumstances) 36 5.88 2.01 36 5.46 1.64 Being inclusive 34 6.30 2.07 39 6.27 1.88 Openness (sharing data and other information) 38 7.06 2.09 44 6.19 2.12 Collaboration with the Government 40 7.36 2.17 44 6.61 1.93 The speed in which it gets things accomplished on the 40 5.95 2.21 42 5.48 2.10 ground Helping to bring discipline/effective supervision to 39 7.32 1.89 40 6.35 2.09 implementation of investment projects* Collaboration with civil society 32 6.17 2.13 38 5.81 1.68 Staff accessibility 39 6.56 2.13 40 5.94 2.15 Collaboration with other donors and development 33 6.68 1.90 40 6.12 1.97 partners Collaboration with the private sector 33 6.04 2.34 41 5.90 1.91 Straightforwardness and honesty 37 7.24 2.23 39 6.67 1.88 Treating clients and stakeholders in PNG with respect 38 7.72 2.02 41 7.15 1.74 Being a long-term partner 39 7.72 2.11 42 7.34 2.13 * Significantly different between FY2017 and FY2021 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD The World Bank Group disburses funds promptly 28 6.91 2.49 36 6.27 2.49 The World Bank Group effectively monitors and 35 7.44 2.19 39 7.10 2.12 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are done 30 6.73 2.29 38 6.51 1.97 in a timely fashion The World Bank Group’s Environmental and Social 29 7.04 2.32 34 6.48 1.82 Framework requirements are reasonable i The World Bank Group’s conditions on its lending are 28 7.57 1.78 35 6.61 2.28 reasonable The World Bank Group takes decisions quickly in PNG 29 6.35 2.10 34 5.70 1.80 Working with the World Bank Group increases PNG’s 34 7.47 2.12 42 6.75 1.95 institutional capacity Where country systems are adequate, the World Bank 26 7.27 1.96 34 6.47 1.84 Group makes appropriate use of them i In FY 2017, the category was “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. 82 World Bank Group Country Opinion Survey 2021: PNG C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in PNG? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 35 6.70 2.14 39 6.40 2.19 needs of PNG The World Bank Group meets PNG’s needs for knowledge 35 6.48 2.20 43 6.41 2.06 services D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in PNG? (1-Not effective at all, 10-Very effective) FY 2017 FY 2021 N Mean SD N Mean SD Social protection 11 5.59 2.73 15 4.05 2.69 Gender equity* 23 6.55 1.77 19 5.49 1.24 Private sector development 24 6.26 2.25 30 5.75 1.78 Education* 26 6.72 1.80 19 4.91 2.53 Public sector governance/reform* 30 6.89 1.61 28 5.30 2.60 Global/regional integration 19 6.58 2.16 19 5.70 2.08 Food security 17 5.78 2.35 19 5.09 2.11 Urban development 19 6.06 2.12 17 5.32 1.23 Energy 23 6.66 2.09 21 5.92 1.83 Water and sanitation* 28 7.08 1.97 21 5.99 1.75 Pollution 18 5.35 2.45 15 5.01 1.77 Job creation/employment* 25 6.67 2.39 23 4.92 1.90 Health* 27 7.07 2.02 20 5.43 1.77 Financial markets 20 6.21 2.23 22 5.95 1.75 Transport* 24 7.29 1.91 22 5.36 2.13 Agriculture and rural development 22 7.23 2.00 25 6.23 1.74 Trade and exports* 17 5.93 1.97 17 4.54 2.00 Crime and violence* 18 5.95 2.18 15 4.42 1.74 Natural resource management* 20 6.55 2.17 16 4.79 1.74 Climate change* 20 6.90 1.89 17 5.23 1.33 Poverty reduction* 28 7.41 1.97 20 5.16 2.06 Anti-corruption* 20 6.30 2.30 20 4.28 2.35 Judiciary reform 16 5.26 2.56 16 4.61 2.35 Economic growth* 25 7.26 2.21 26 5.69 1.89 Disaster risk management* 17 6.53 2.35 18 4.75 2.38 Equality of opportunity 20 6.54 2.16 17 5.38 1.62 ii Communicable/non-communicable diseases* 21 6.66 2.12 15 5.11 1.35 Information and communications technology 23 6.51 2.15 19 5.61 1.79 Gender based violencei 19 5.82 1.78 Security/post-disaster reconstruction i 15 5.60 1.67 Regional conflict and tensions i 13 5.12 1.82 Local governance and institutions i 15 4.71 2.40 i Social cohesion 13 4.18 2.47 *Significantly different between FY2017 and FY2021 i Only FY 2021 questionnaire had this response option ii In FY 2017, this response option was ”Disease” 83 World Bank Group Country Opinion Survey 2021: PNG E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2017 FY 2021 Weekly 12.2% 4.3% Monthly 29.3% 15.2% A few times a year 39.0% 58.7% Rarely 7.3% 15.2% Never 12.2% 6.5% In PNG, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2021 N Mean SD N Mean SD Are timely 33 6.73 2.27 36 6.80 2.06 Include appropriate level of stakeholder involvement 36 6.60 2.27 39 6.66 2.05 during preparation Lead to practical solutions 34 6.74 2.29 38 6.31 2.19 Are source of relevant information on global good 36 7.44 1.88 34 6.86 1.99 practices Are adequately disseminated 35 6.51 2.13 34 6.27 1.88 Are translated enough into local language 23 6.00 1.85 28 5.55 1.92 Are adaptable to PNG’s specific development challenges 34 6.84 2.04 36 6.38 1.92 and country circumstances FY 2017 FY 2021 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 37 7.17 2.06 41 6.52 1.87 to development results in your country? Overall, how would you rate the technical quality of the 35 7.73 1.52 40 7.17 2.01 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 84 World Bank Group Country Opinion Survey 2021: PNG Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating with Collaborating with the the WBG WBG To what extent do you trust the World Bank Group to do what is right? 7.14 7.10 Overall the World Bank Group currently plays a relevant role in 6.58 7.05 development in PNG The World Bank Group’s work is aligned with what I consider the 6.85 7.05 development priorities for PNG Overall, please rate your impression of the World Bank Group’s 6.31 6.45 effectiveness in PNG. To what extent does the World Bank Group’s work help to achieve 6.08 6.52 development results in PNG? To what extent does the World Bank Group influence the development 6.43 6.54 agenda in PNG? Responsiveness to needs 4.63 5.79 Flexibility (in terms of the institution’s products and services) 4.88 5.56 Flexibility (in terms of changing country circumstances) 5.00 5.63 Being inclusive 5.29 6.37 Openness (sharing data and other information) 4.89 6.44 Collaboration with the Government 5.13 6.74 The speed in which it gets things accomplished on the ground 4.44 5.56 Helping to bring discipline/effective supervision to implementation of 4.78 6.59 investment projects Collaboration with civil society 5.13 5.79 Staff accessibility 4.57 6.17 Collaboration with other donors and development partners 4.86 6.33 Collaboration with the private sector 3.88 6.28 Collaboration with the UN 5.00 5.92 Straightforwardness and honesty 5.43 6.74 Treating clients and stakeholders in PNG with respect 5.71 7.24 Being a long-term partner 6.44 7.42 The World Bank Group takes decisions quickly in PNG 5.29 5.71 The World Bank Group’s financial instruments meet the needs of PNG 5.38 6.63 The World Bank Group meets PNG’s needs for knowledge services 5.33 6.54 In PNG, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to PNG’s specific 5.00 6.47 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 5.75 6.69 your country? Overall, how would you rate the technical quality of the World Bank 6.00 7.25 Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 85 World Bank Group Country Opinion Survey 2021: PNG Appendix F: PNG FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – Papua New Guinea (PNG) The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in PNG or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in PNG, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in PNG. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for Settlement of Investment Disputes (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 86 World Bank Group Country Opinion Survey 2021: PNG SECTION A: OVERALL CONTEXT A1. In general, would you say that PNG is progressing in the right direction? 1 Agree 2 Disagree 3 Neutral A2. Do you think that economic opportunity for citizens in PNG is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in PNG. Please identify which of the following you consider the most important development priorities in PNG. (Choose no more than THREE) 1 Pollution 19 Disaster risk management 2 Regional conflict and tensions 20 Local governance and institutions 3 Global pandemics (e.g., COVID-19) 21 Climate change (e.g., mitigation, adaptation) Gender equity (closing the gap between women 4 22 Agriculture and rural development and men, and boys and girls) 5 Private sector development 23 National debt 6 Education 24 Crime and violence 7 Security/post-disaster reconstruction 25 Social cohesion Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 26 Natural resource management expenditure, fiscal system reform) 9 Food security 27 Poverty reduction 10 Urban development 28 Anti-corruption Social protection (e.g., pensions, targeted social 11 29 Transport (e.g., roads, bridges, transportation) assistance, income support to the most vulnerable) 12 Energy 30 Judiciary reform 13 Water and sanitation 31 Economic growth 14 Job creation/employment 32 Equality of opportunity (i.e., social inclusion) 15 Health 33 Communicable/non-communicable diseases 16 Financial markets 34 Trade and exports 17 Gender based violence 35 Information and communications technology 18 Global/regional integration 87 World Bank Group Country Opinion Survey 2021: PNG SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in PNG? (Choose no more than THREE) 1 Communicable/non-communicable diseases 18 Health 2 Local governance and institutions 19 Security/post-disaster reconstruction 3 Information and communications technology 20 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 4 21 effectiveness, public financial management, public assistance, income support to the most vulnerable) expenditure, fiscal system reform) Gender equity (closing the gap between women 5 Agriculture and rural development 22 and men, and boys and girls) 6 Trade and exports 23 Private sector development 7 Crime and violence 24 Education 8 Climate change (e.g., mitigation, adaptation) 25 Global/regional integration 9 Energy 26 Urban development 10 Anti-corruption 27 Gender based violence 11 Judiciary reform 28 Natural resource management 12 National debt 29 Global pandemics (e.g., COVID-19) 13 Economic growth 30 Water and sanitation 14 Equality of opportunity (i.e., social inclusion) 31 Job creation/employment 15 Disaster risk management 32 Pollution 16 Transport (e.g., roads, bridges, transportation) 33 Food security 17 Social cohesion 34 Regional conflict and tensions A5. Please describe the direction PNG is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing PNG’s economy in a way that leads to jobs 3      and employment 4 The reduced gap between the rich and the poor      5 Making government more effective in service delivery      6 Anti-corruption      7 Attracting new sources of foreign investment      8 Building infrastructure (e.g., road, bridges, airports)      88 World Bank Group Country Opinion Survey 2021: PNG SECTION A: OVERALL CONTEXT A6. Listed below are global challenges. Which do you think have the most serious impact on PNG? (Choose no more than TWO) 1 Geopolitical uncertainty 7 National debt 2 Fragility in PNG or neighboring countries 8 Jobs/employment 3 Climate change 9 Migrants and refugees 4 Environmental degradation 10 Technology based disruption 5 The gap between the rich and the poor 11 Terrorism 6 Trade constraints A7. When economic and/or social reform efforts fail or are slow to take place in PNG, which of the following would you attribute this to? (Choose no more than TWO) 1 Inadequate level of donor coordination 2 Private sector involvement and/or influence 3 Ongoing conflict and instability 4 Inadequate funding 5 Corruption 6 Political pressures and obstacles 7 Inadequate level of private sector participation 8 Inadequate level of citizen/civil society participation 9 Reforms are not well thought out in light of country challenges 10 Poor coordination within the government 11 Inadequate level of government accountability 12 Inadequate level of capacity in the government 13 Other (please specify): ________________________________________ 89 World Bank Group Country Opinion Survey 2021: PNG SECTION A: OVERALL CONTEXT A8. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national government 1 2 3 4 5 6 7 8 9 10  2 The provincial government 1 2 3 4 5 6 7 8 9 10  3 The district government 1 2 3 4 5 6 7 8 9 10  4 The local-level government 1 2 3 4 5 6 7 8 9 10  5 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  6 The World Bank Group 1 2 3 4 5 6 7 8 9 10  7 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  8 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  9 Development banks (e.g., National Development Bank) 1 2 3 4 5 6 7 8 9 10  10 Commercial banks (e.g., Bank South Pacific) 1 2 3 4 5 6 7 8 9 10  11 PNG’s Central Bank 1 2 3 4 5 6 7 8 9 10  12 International private sector 1 2 3 4 5 6 7 8 9 10  13 Domestic private sector 1 2 3 4 5 6 7 8 9 10  14 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  15 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  16 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 17 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 18 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 19 1 2 3 4 5 6 7 8 9 10  based news and information sources) A9. To what extent do you trust private sector to engage in public service delivery in PNG? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 90 World Bank Group Country Opinion Survey 2021: PNG SECTION A: OVERALL CONTEXT A10. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in PNG. (Choose no more than TWO) 1 None. I do not consider PNG a fragile state. 2 Political uncertainty 3 Low levels of political and economic inclusion 4 Crime and violence 5 High influx of refugees/migrants 6 Land ownership (i.e., conflicts related to communally owned land) 7 Policy inconsistency 8 Weak social cohesion 9 Weak institutional capacity 10 Food insecurity 11 High levels of corruption 12 Weak accountability 13 Lack of security (i.e., conflict and violence) 14 Other (please specify):_____________________________________ 91 World Bank Group Country Opinion Survey 2021: PNG SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1a. How familiar are you with the work of the World Bank Group in PNG? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B1b. How familiar are you with the work of the World Bank Group’s private sector arm, the International Finance Corporation (IFC) in PNG? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar To what extent do you agree/disagree with the following statements about the World Bank Group’s work in PNG? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in PNG The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for PNG B4. Overall, please rate your impression of the World Bank Group’s effectiveness in PNG. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B5. To what extent does the World Bank Group’s work help to achieve development results in PNG? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in PNG? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in RURAL areas in PNG? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 92 World Bank Group Country Opinion Survey 2021: PNG SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in URBAN areas in PNG? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. When thinking about the World Bank Group’s role in PNG, which activity do you VALUE the most? (Choose no more than TWO) 1 Donor coordination 2 Promoting knowledge sharing 3 Strategy formulation (e.g., PRSP assistance) 4 Bringing together different groups of stakeholders 5 Capacity development related to World Bank Group supported projects 6 Technical assistance 7 Policy advice, studies, analyses 8 Financial resources 9 Data and statistics 10 Implementation support 11 Mobilizing third party financial resources 12 Other (please specify): ________________________ B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in PNG? (Choose no more than TWO) 1 Arrogant in its approach 2 Not aligned with country priorities 3 Inadequate World Bank Group’s staffing in PNG 4 Not focused enough on issues that are unique to post-conflict countries 5 Not sufficiently focused on sustainable results 6 Not collaborating enough with civil society (e.g., NGOs, CBOs) 7 Not willing to honestly criticize policies and reform efforts in the country 8 Staff too inaccessible 9 Not enough public disclosure of its work 10 Not collaborating enough with private sector 11 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 12 Not adequately sensitive to political/social realities in PNG 13 Too influenced by developed countries 14 World Bank Group’s processes too slow and complex 15 Not adequately flexible 16 Other (please specify): __________________________________________________ 17 Don’t know 93 World Bank Group Country Opinion Survey 2021: PNG SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about how the World Bank Group can have the most impact on development results in PNG, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in PNG? (Choose no more than THREE) Gender equity (closing the gap between women 1 19 Agriculture and rural development and men, and boys and girls) 2 Private sector development 20 Trade and exports 3 Education 21 Crime and violence Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 22 Natural resource management expenditure, fiscal system reform) 5 Security/post-disaster reconstruction 23 Social cohesion 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Food security 25 Poverty reduction 8 Urban development 26 National debt 9 Energy 27 Judiciary reform 10 Water and sanitation 28 Economic growth 11 Pollution 29 Disaster risk management 12 Job creation/employment 30 Equality of opportunity (i.e., social inclusion) 13 Health 31 Communicable/non-communicable diseases 14 Regional conflict and tensions 32 Local governance and institutions 15 Global pandemics (e.g., COVID-19) 33 Information and communications technology Social protection (e.g., pensions, targeted social 16 34 Transport (e.g., roads, bridges, transportation) assistance, income support to the most vulnerable) 17 Gender based violence 35 Anti-corruption 18 Financial markets 94 World Bank Group Country Opinion Survey 2021: PNG SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help PNG solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C2. To what extent do you believe the World Bank Group is adequately staffed in PNG? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in PNG, in terms of each of the following? To no degree To a very significant Don't at all degree know C3 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and C4 1 2 3 4 5 6 7 8 9 10  services) C5 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C6 Being inclusive 1 2 3 4 5 6 7 8 9 10  C7 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C9 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C10 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C11 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C12 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C13 1 2 3 4 5 6 7 8 9 10  partners C14 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C15 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  C16 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  C17 Treating clients and stakeholders in PNG with respect 1 2 3 4 5 6 7 8 9 10  C18 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  95 World Bank Group Country Opinion Survey 2021: PNG SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know C19 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C20 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are C21 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank Group’s Environmental and Social C22 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C23 1 2 3 4 5 6 7 8 9 10  reasonable C24 The World Bank Group takes decisions quickly in PNG 1 2 3 4 5 6 7 8 9 10  Working with the World Bank Group increases PNG’s C25 1 2 3 4 5 6 7 8 9 10  institutional capacity Where country systems (e.g., procurement, financial C26 management, etc.) are adequate, the World Bank 1 2 3 4 5 6 7 8 9 10  Group makes appropriate use of them C27. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in PNG? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree/disagree with the following statements about the World Bank Group in PNG? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C28 investment lending, Development Policy Loan, etc.) 1 2 3 4 5 6 7 8 9 10  meet the needs of PNG The World Bank Group meets PNG’s needs for C29 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) 96 World Bank Group Country Opinion Survey 2021: PNG SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C30. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in PNG? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support PNG’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource mobilization C31 1 2 3 4 5 6 7 8 9 10  systems in the Government (e.g., tax collection) To develop better and stronger data C32 1 2 3 4 5 6 7 8 9 10  collection/analytics systems within the Government C33 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C34 To identify and monitor risks 1 2 3 4 5 6 7 8 9 10  C35. How effectively does the World Bank Group’s SCD and CPF activities support PNG’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnostic (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 97 World Bank Group Country Opinion Survey 2021: PNG SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in PNG? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance, income support to the most vulnerable) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti-corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  29 Gender based violence 1 2 3 4 5 6 7 8 9 10  30 Security/post-disaster reconstruction 1 2 3 4 5 6 7 8 9 10  31 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  32 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  33 Social cohesion 1 2 3 4 5 6 7 8 9 10  98 World Bank Group Country Opinion Survey 2021: PNG SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know 99 World Bank Group Country Opinion Survey 2021: PNG SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES ( i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In PNG, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to PNG’s specific development E8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 100 World Bank Group Country Opinion Survey 2021: PNG SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN PNG F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in PNG? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Increase the level of World Bank Group staffing in PNG’s office 3 Increase the level of capacity development in the country 4 Offer more innovative knowledge products and services 5 Offer more innovative financial products and services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Work faster 8 Reduce the complexity of obtaining World Bank Group financing 9 Help to bring discipline/effective supervision to implementation of World Bank Group projects 10 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 11 Provide more adequate data/knowledge/statistics/figures on PNG’s economy 12 Engage more effectively with civil society (e.g., NGOs, CBOs) 13 Engage more directly with beneficiaries 14 Improve the quality of its experts as related to PNG’s specific challenges 15 Engage more effectively with private sector 16 Other (please specify): ______________________________________________ F2. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other international partners in PNG? donors in PNG? 1 Social cohesion   2 Public financial management   3 Reducing gender-based violence   Human capital (education, health, social 4   protection) 5 Crisis preparedness   6 Crisis response   7 Access to justice systems   8 Security mechanisms   9 Conflict resolution mechanisms   10 Support domestic resource mobilization   11 Access to basic services   12 Capacity of state institutions   13 Jobs   14 Improving livelihoods   15 Food security   16 Social safety nets   Stimulating dialogue to promote peace 17   and stability 101 World Bank Group Country Opinion Survey 2021: PNG SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN PNG F3. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Donor community 9 UN agencies Regional organizations (e.g., Secretariat of Pacific 2 NGOs/Community Based Organizations 10 Regional Environment Programme, Forum Fisheries Authority, Pacific Islands Forum) 3 Beneficiaries 11 Foundations 4 Youth/university groups 12 Media 5 Private sector 13 Peace keeping forces 6 Local government 14 Emerging donors 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know F4. Which TWO organizations are the most valuable for the World Bank Group to collaborate with to tackle fragility in PNG? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 United Nations Peacekeeping 5 Save the Children 6 The Red Cross 7 The United Nations International Children's Emergency Fund (UNICEF) 8 The International Committee of the Red Cross (ICRC) 9 None. I don’t believe the World Bank Group needs to partner with the UN organizations. 10 Don’t know F5. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than TWO) 1 Organize more joint meetings and missions with the UN Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s compar ative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Share more information about the World Bank Group’s activities, products, and knowledge 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 102 World Bank Group Country Opinion Survey 2021: PNG SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in PNG? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in PNG? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 2 e-Newsletters 6 YouTube, Flickr) World Bank Group’s 7 Webinars or online events hosted by the World Bank 3 seminars/workshops/conferences Group Interviews and press conferences for the PNG’s 4 World Bank Group’s website 8 media G4. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up G5. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites 103 World Bank Group Country Opinion Survey 2021: PNG SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     104 World Bank Group Country Opinion Survey 2021: PNG SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of Parliamentarian 14 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 5 16 Trade Union Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 17 Faith-Based Group Independent Government Institution (i.e., regulatory 7 18 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 19 Academia/Research Institute/Think Tank 9 State-Owned Enterprise 20 Media (press, radio, TV, web, etc.) 10 Bilateral Agency (e.g., embassy, diplomatic, military) 21 Other (please specify): _____________________ 11 Multilateral Agency (UN, regional development bank) H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in PNG? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in PNG? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 105 World Bank Group Country Opinion Survey 2021: PNG SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in PNG? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Port Moresby (National Capital District) 2 Major Town (Lae, Kokopo and Mt. Hagen) 3 Other Provincial Towns 4 Rural area or village Thank you for completing the survey! 106