World Bank Group Country Opinion Survey 2018: Maldives FY 2018 Maldives Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 November 2018 World Bank Group Country Opinion Survey 2018: Maldives Acknowledgements The Maldives Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Calita Woods oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Maldives country team and the independent fielding agency FJS Consulting Pvt Ltd. In particular, PORG is grateful for the support from Shadiya Adam (Operations Analyst) and Dilinika Peiris-Holsinger (Communications Associate) who coordinated the survey related activities from Male, Maldives, and Colombo, Sri Lanka. 1 World Bank Group Country Opinion Survey 2018: Maldives Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Maldives ...................................................7 V. Overall Attitudes toward the World Bank Group .........................9 VI. Sectoral Effectiveness................................................................14 VII. How the World Bank Group Operates .......................................17 VIII. World Bank Group’s Knowledge and Instruments .....................23 IX. The Future Role of the World Bank Group in Maldives..............27 X. Communication and Outreach ..................................................32 XI. Appendices ................................................................................36 MALDIVES 2 World Bank Group Country Opinion Survey 2018: Maldives I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Maldives perceive the WBG. The survey explored: ▪ General Issues Facing Maldives ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Maldives ▪ Communication and Information Sharing ▪ Background Information II. Methodology From June to July 2018, 307 stakeholders of the WBG in Maldives were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 106 stakeholders participated in the survey (35% response rate). Respondents received the questionnaires via courier or received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 35%, N=104). Data were weighted to reach the same stakeholder composition in both years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 71). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices A, B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2018: Maldives III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President, Prime Minister and the office of a minister were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/ community based organizations, private foundations, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of a parliamentarian, local government, and the media were included in the “Other” category. There were no respondents from trade unions, faith-based groups, and judiciary branch. 4 World Bank Group Country Opinion Survey 2018: Maldives III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from provinces (atolls), comparisons of geographic locations were not conducted. 5 World Bank Group Country Opinion Survey 2018: Maldives III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Respondents’ levels of familiarity with the WBG were significantly correlated with their ratings of the WBG’s overall effectiveness in Maldives. 6 World Bank Group Country Opinion Survey 2018: Maldives IV. General Issues Facing Maldives Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Maldives were “law and justice” (30%), “macroeconomic management/fiscal sustainability” (27%), and “anti-corruption” (25%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (17% of the sample) were significantly more likely to indicate that “job creation/employment” and “education” were the most important development priorities in Maldives, compared to the rest of respondents in other areas of work (education specialists = 44% and 39%; others = 22% and 15%, respectively). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in a country. 7 World Bank Group Country Opinion Survey 2018: Maldives IV. General Issues Facing Maldives (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Maldives were “job creation/ employment” (33%), “economic growth” (29%), and “equality of opportunity” (22%). 8 World Bank Group Country Opinion Survey 2018: Maldives V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to “lack of/inadequate levels of capacity in Government” (34%), that “there is not an adequate level of citizen/civil society participation” (29%), that “the Government works inefficiently” (29%), and that “reforms are not well thought out in light of country challenges” (28%). 9 World Bank Group Country Opinion Survey 2018: Maldives V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness1 (Indicator Question) WBG Staff Preparedness 1 Means presented in the charts on this page were calculated based on weighted data. 10 World Bank Group Country Opinion Survey 2018: Maldives V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from PMUs/consultants on WBG projects had the highest mean ratings for the aggregated responses to the twenty-six COS indicator questions, whereas respondents from private sector/financial sector/private bank had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 52). 11 World Bank Group Country Opinion Survey 2018: Maldives V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Maldives were “capacity development” (43%), “financial resources” (43%), and “technical assistance” (40%). 12 World Bank Group Country Opinion Survey 2018: Maldives V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weaknesses in its work in Maldives were “not enough public disclosure of its work” (32%), “not adequately sensitive to political/social realities in Maldives” (19%), and “not collaborating enough with non-state actors” (16%). 13 World Bank Group Country Opinion Survey 2018: Maldives VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas2 2 Note in the Appendix on the sectoral effectiveness (Appendix A, page 37) that primarily informed stakeholders responded to this question. Respondents were given the option of “ Don’t know” if they did not have exposure to the WBG’s work in certain development areas. 14 World Bank Group Country Opinion Survey 2018: Maldives VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration 15 World Bank Group Country Opinion Survey 2018: Maldives VI. Sectoral Effectiveness (continued) WBG’s Influence on Climate Change and Gender Policy Helping the Poorest 16 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates The World Bank Group’s Work in Maldives: Year Comparison3 The World Bank Group’s Work in Maldives: Collaboration 3 Means in the chart were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison4 4 Means in the chart were calculated based on weighted data. 18 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 19 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison5 5 Means in the chart were calculated based on weighted data. 20 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 21 World Bank Group Country Opinion Survey 2018: Maldives VII. How the World Bank Group Operates (continued) Mobilizing Finance for Development from Private Sector Sources The World Bank Group’s Support to Maldives 22 World Bank Group Country Opinion Survey 2018: Maldives VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 23 World Bank Group Country Opinion Survey 2018: Maldives VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Maldives’s Knowledge Needs6 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 6 Means in the charts on this page were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: Maldives VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities7 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Maldives VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Maldives’s Needs for Financial Instruments8 (Indicator Question) Familiarity with WBG’s New/Expanded Financial Instruments 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2018: Maldives IX. The Future Role of the World Bank Group in Maldives Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should “increase the level of capacity development in the country” (33%), “reach out more to groups outside of Government” (33%), and “offer more innovative financial products” (30%) to make itself of greater value in Maldives. 27 World Bank Group Country Opinion Survey 2018: Maldives IX. The Future Role of the WBG in Maldives (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should work more with “academia/think tanks/research institutes” (41%) and “private sector” (34%) to ensure better development results in Maldives. 28 World Bank Group Country Opinion Survey 2018: Maldives IX. The Future Role of the WBG in Maldives (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus most of its resources on “macroeconomic management/fiscal sustainability” (25%), “education” (24%), and “economic growth” (21%). 29 World Bank Group Country Opinion Survey 2018: Maldives IX. The Future Role of the WBG in Maldives (continued) Future Combination of the WBG Services 30 World Bank Group Country Opinion Survey 2018: Maldives IX. The Future Role of the WBG in Maldives (continued) The WBG Playing a Leading Role vs. Other Donors 31 World Bank Group Country Opinion Survey 2018: Maldives X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 52) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Maldives from “local newspapers” (64%), and “Internet” (49%). 32 World Bank Group Country Opinion Survey 2018: Maldives X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through “e-Newsletters” (42%), “World Bank Group’s seminars/workshops/conferences” (33%), “World Bank Group’s publications and other written materials” (29%), and “social media” (29%). 33 World Bank Group Country Opinion Survey 2018: Maldives X. Communication and Outreach (continued) Access to the Internet9 ▪ 100 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. The WBG Website Usage 9 Percentages presented in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2018: Maldives X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Frequency Visiting WBG Websites and Social Media 35 World Bank Group Country Opinion Survey 2018: Maldives XI. Appendices A. Responses to All Questions across All Respondents...................... 37 B. Responses to Selected Questions by Stakeholder Groups ............ 52 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 65 D. Responses to Selected Questions by Year..................................... 71 E. Indicator Questions as a Function of Exposure to the WBG .......... 75 F. WBG Country Opinion Survey FY’18 – Maldives Questionnaire .. 76 MALDIVES 36 World Bank Group Country Opinion Survey 2018: Maldives Appendix A: Responses to All Questions across All Respondents (N=106) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Maldives 1. Listed below are a number of development priorities in Maldives. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Maldives. (Choose no more than THREE) (Responses Combined; N=105) Job creation/employment 25.7% Anti corruption 24.8% Judiciary reform 22.9% Education 19.0% Health 19.0% Public sector governance/reform (i.e., government effectiveness, public financial 17.1% management, public expenditure, fiscal system reform) Climate change (e.g., mitigation, adaptation) 17.1% Environmental management 14.3% Gender equity (closing the gap between women and men, and boys and girls) 12.4% Private sector development 11.4% Poverty or inequality reduction 11.4% Crime and violence 11.4% Financial markets 10.5% Social protection (e.g., pensions, targeted social assistance) 9.5% Economic growth 9.5% Equality of opportunity (i.e., social inclusion) 9.5% Urban development 8.6% Water and sanitation 6.7% Tourism 4.8% Transport (e.g., roads, bridges, transportation) 4.8% Disaster risk management 4.8% Energy 3.8% Fisheries 3.8% Global/regional integration 2.9% Trade and exports 2.9% Information and communications technology 1.9% Pollution 1.0% 37 World Bank Group Country Opinion Survey 2018: Maldives A. General Issues Facing Maldives (continued) 2. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Maldives? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=105) Job creation/employment 42.9% Social protection (e.g., pensions, targeted social assistance) 31.4% Anti corruption 23.8% Public sector governance/reform (i.e., government effectiveness, public financial 23.8% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 21.9% Private sector development 20.0% Economic growth 18.1% Education 18.1% Judiciary reform 12.4% Gender equity (closing the gap between women and men, and boys and girls) 10.5% Urban development 9.5% Health 9.5% Tourism 7.6% Financial markets 6.7% Trade and exports 5.7% Crime and violence 4.8% Disaster risk management 4.8% Fisheries 4.8% Information and communications technology 2.9% Transport (e.g., roads, bridges, transportation) 2.9% Global/regional integration 2.9% Climate change (e.g., mitigation, adaptation) 1.9% Water and sanitation 1.9% Pollution 1.9% Energy 1.0% Environmental management 1.0% 38 World Bank Group Country Opinion Survey 2018: Maldives A. General Issues Facing Maldives (continued) 3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Maldives? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=98) Consistent economic growth across atolls 40.8% Better entrepreneurial opportunities (i.e., to start small and medium sized 23.5% businesses) Job growth outside the tourism industry 21.4% Education and training that better ensure job opportunity 21.4% Greater access to health and nutrition for citizens 14.3% Greater voice and participation for citizens to help ensure greater accountability 14.3% Better educational opportunities in the islands 13.3% Better employment opportunities for young people 13.3% Greater access to financial markets and products 11.2% Better quality public services 10.2% More reliable social safety net 6.1% Better employment opportunities for women 6.1% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Maldives? 102 n/a 5.35 2.35 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 87 13 6.16 2.08 in Maldives. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Maldives solve its most complicated 77 29 6.35 2.12 development challenges? (1-To no degree at all, 10-To a very significant degree) 39 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Maldives, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Maldives? (Choose no more than THREE) (Responses Combined; N=103) Public sector governance/reform (i.e., government effectiveness, public financial 26.2% management, public expenditure, fiscal system reform) Private sector development 22.3% Anti corruption 21.4% Judiciary reform 20.4% Health 19.4% Poverty or inequality reduction 19.4% Job creation/employment 18.4% Education 15.5% Economic growth 15.5% Social protection (e.g., pensions, targeted social assistance) 14.6% Urban development 12.6% Financial markets 10.7% Equality of opportunity (i.e., social inclusion) 10.7% Climate change (e.g., mitigation, adaptation) 9.7% Gender equity (closing the gap between women and men, and boys and girls) 8.7% Water and sanitation 7.8% Crime and violence 4.9% Information and communications technology 4.9% Disaster risk management 4.9% Environmental management 4.9% Fisheries 3.9% Global/regional integration 1.9% Energy 1.9% Pollution 1.9% Transport (e.g., roads, bridges, transportation) 1.9% Tourism 1.0% Trade and exports 1.0% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=98) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Maldives? Value Value Combined Financial resources 31.6% 8.2% 39.9% Technical assistance 20.4% 17.5% 37.9% Capacity development related to World Bank Group supported 17.3% 16.5% 33.8% projects Policy advice, studies, analyses 12.2% 14.4% 26.7% Implementation support 4.1% 10.3% 14.4% Data and statistics 3.1% 8.2% 11.3% Mobilizing third party financial resources 3.1% 7.2% 10.3% Promoting knowledge sharing 1.0% 7.2% 8.2% Bringing together different groups of stakeholders 3.1% 5.2% 8.2% Donor coordination 2.0% 4.1% 6.2% Other 2.0% 1.0% 3.1% 40 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Maldives? (Choose no more than TWO) (Responses Combined; N=99) Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 21.2% representatives) Not adequately sensitive to political/social realities in Maldives 20.2% Don’t know 13.1% Not willing to honestly criticize policies and reform efforts in the country 12.1% Not enough public disclosure of its work 11.1% Not collaborating enough with private sector 11.1% Not sufficiently focused on results 9.1% Inadequate World Bank Group’s staffing in Maldives 9.1% Too influenced by developed countries 8.1% World Bank Group’s processes too complex 8.1% Its advice and strategies do not lend themselves to practical problem solving 8.1% Not adequately collaborating with organizations such as bilaterals, multilaterals, 6.1% trust funds, UN agencies Not aligned with country priorities 6.1% World Bank Group’s processes too slow 5.1% Staff too inaccessible 4.0% Not in it for the long term 4.0% Not exploring alternative policy options 2.0% Other 2.0% Arrogant in its approach 1.0% The credibility of its knowledge/data 1.0% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Maldives? (Select only ONE response) (N=96) To a fully sufficient degree 4.2% To a somewhat sufficient degree 29.2% To a somewhat insufficient degree 26.0% To a very insufficient degree 14.6% Don't know 26.0% 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Maldives Governme nt’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 45 48 5.49 2.44 2. Development Policy Financing (DPF) 43 47 5.23 1.91 3. Trust funds and grants 52 39 5.29 2.14 4. IFC Investment Services 38 52 4.82 1.69 5. IFC Advisory Services 36 55 4.67 1.84 41 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=95) NGOs/Community Based Organizations 32.6% Private sector 30.5% Local government 25.3% Academia/think tanks/research institutes 25.3% Beneficiaries 24.2% Youth/university groups 20.0% Donor community 7.4% Don’t know 7.4% Parliament 6.3% Media 6.3% Foundations 3.2% Other 1.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Maldives? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 80 13 6.01 2.07 in Maldives* 11. The World Bank Group’s work is aligned with what I consider the 78 17 5.91 1.91 development priorities for Maldives* To what extent is the World Bank Group an effective development partner in Degree Maldives, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 64 18 6.27 1.90 13. Flexibility (in terms of the institution’s products and services)* 62 21 5.97 1.70 14. Flexibility (in terms of changing country circumstances)* 59 23 5.81 1.89 15. Being inclusive* 67 13 5.78 1.94 16. Openness (sharing data and other information)* 70 12 6.39 2.22 17. Collaboration with the Government* 70 12 7.31 1.91 18. The speed in which it gets things accomplished on the ground* 65 17 5.82 2.17 19. Helping to bring discipline/effective supervision to implementation of 63 20 5.78 1.97 investment projects* 20. Collaboration with civil society* 62 20 4.74 2.01 21. Staff accessibility* 64 18 5.41 2.08 22. Collaboration with other donors and development partners* 56 27 5.66 2.00 23. Collaboration with the private sector* 57 25 5.18 1.97 24. Straightforwardness and honesty* 66 14 6.76 2.11 25. Treating clients and stakeholders in Maldives with respect* 64 17 7.69 2.01 26. Being a long-term partner* 72 11 7.75 1.81 42 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=84) Lack of/inadequate levels of capacity in Government 29.8% Corruption 28.6% There is not an adequate level of citizen/civil society participation 26.2% Poor coordination within the Government 26.2% Reforms are not well thought out in light of country challenges 22.6% The World Bank Group is not sensitive enough to political/social realities on the 13.1% ground There is an inadequate level of private sector participation and support 11.9% Poor donor coordination 10.7% Poor coordination within the World Bank Group 6.0% Other 6.0% The World Bank Group does not provide the government with consistent support 2.4% throughout the reform effort C. World Bank Group’s Effectiveness and Results 1. In Maldives, to what extent do the World Bank Group’s financial resources, Degree advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 56 26 6.00 2.05 2. The impact of climate change 59 25 6.14 2.15 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Maldives? (1-Not effective at all, 10-Very effective) N DK Mean SD Social protection (e.g., pensions, targeted social assistance) 45 39 6.13 2.02 Gender equity (closing the gap between women and men, and boys and girls) 47 36 6.28 2.05 Private sector development 48 36 5.19 1.91 Education 57 27 6.65 2.13 Public sector (i.e., public financial management, fiscal sustainability) 51 30 6.37 1.92 Global/regional integration 41 41 5.90 1.73 Tourism 31 50 6.19 1.87 Energy 38 44 6.37 1.81 Water and sanitation 36 46 6.44 1.66 Pollution 36 46 5.86 2.03 Financial markets 38 43 6.13 1.77 Environmental management 45 36 6.56 1.87 Climate change (e.g., mitigation, adaptation) 45 37 6.49 2.10 Poverty or inequality reduction 44 38 5.91 2.09 Economic growth 52 30 6.46 1.85 Disaster risk management 42 40 6.00 2.00 Equality of opportunity (i.e., social inclusion) 38 43 6.03 2.01 Fisheries 39 43 6.28 2.04 43 World Bank Group Country Opinion Survey 2018: Maldives C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Maldives? (1-To no degree at all, 10-To a very significant 68 16 6.29 1.56 degree) To what extent do you agree with the following statements about the World Bank Group in Maldives? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 61 22 5.90 1.96 Development Policy Loan, Trust Funds, etc.) meet the needs of Maldives* 5. The World Bank Group meets Maldives’s needs for knowledge services (e.g., 64 18 6.23 1.93 research, analysis, data, technical assistance)* Mobilizing Finance for Development N DK Mean SD 6. How effectively does the World Bank Group help Maldives to mobilize finance for development from private sector sources? (1-Not effectively at all, 53 29 5.55 1.84 10-Very effectively) 7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Pandemic Emergency Finance Facility (PEF) and the Catastrophe Deferred Draw Down Option (CAT-DDO). In general, how familiar are you with these new or expanded financial instruments in Maldives? (Select Percentage of Respondents only ONE response) (N=80) Very familiar 6.3% Somewhat familiar 20.0% Somewhat unfamiliar 11.3% Very unfamiliar 23.8% Don’t know 38.8% How effectively does the World Bank Group support Maldives’s efforts … ? (1-Not effectively at all, 10-Very effectively) N DK Mean SD 8. To build stronger domestic resource mobilization systems in the 45 35 5.78 1.85 Government (e.g., tax collection) 9. To develop better and stronger data collection/analytics systems within the 59 22 5.97 1.74 Government 10. To strengthen the country’s crisis preparedness 46 32 5.67 1.76 D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=83) Weekly 2.4% Monthly 13.3% A few times a year 38.6% Rarely 21.7% Never 24.1% 44 World Bank Group Country Opinion Survey 2018: Maldives D. The World Bank Group’s Knowledge Work and Activities (continued) In Maldives, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 58 23 5.98 2.07 3. Include appropriate level of stakeholder involvement during preparation 60 20 5.75 2.10 4. Lead to practical solutions 60 21 5.85 2.04 5. Are accessible (well written and easy to understand) 63 17 6.06 2.05 6. Are source of relevant information on global good practices 60 21 6.62 2.00 7. Are adequately disseminated 58 23 5.67 2.08 8. Are translated enough into local language 49 31 4.37 2.19 9. Are adaptable to Maldives’s specific development challenges and country 58 33 5.66 1.91 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 69 14 6.14 1.81 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 66 18 6.92 1.80 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 41 38 6.56 2.40 2. The World Bank Group effectively monitors and evaluates the projects and 57 23 6.35 2.29 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 50 29 6.38 1.99 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 37 41 6.43 2.01 5. The World Bank Group’s conditions on its lending are reasonable 38 40 6.32 2.01 6. The World Bank Group takes decisions quickly in Maldives* 48 30 5.92 1.99 7. Working with the World Bank Group increases Maldives’s institutional 60 19 7.00 1.89 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 40 39 6.40 1.72 adequate, the World Bank Group makes appropriate use of them* 45 World Bank Group Country Opinion Survey 2018: Maldives F. The Future Role of the World Bank Group in Maldives 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Maldives? (Choose no more than TWO) (Responses Combined; N=82) Increase the level of capacity development in the country 37.8% Provide more adequate data/knowledge/statistics/figures on Maldives’s economy 23.2% Work more with private sector 23.2% Work more with civil society and beneficiary representatives 22.0% Improve the quality of its experts as related to Maldives’s specific challenge s 15.9% Reduce the complexity of obtaining World Bank Group financing 14.6% Offer more innovative knowledge services 11.0% Collaborate more effectively with organizations such as bilaterals, multilaterals, 11.0% trust funds, UN agencies Collaborate more effectively with Government clients (e.g., national, state, local) 6.1% Work faster 6.1% Help to bring discipline/effective supervision to implementation of World Bank 6.1% Group projects Leverage the private sector more (i.e., mobilize private sector development) 6.1% Improve the competitiveness of its financing compared to markets (e.g., cost, 4.9% timeliness, other terms) Offer more innovative financial products 3.7% Ensure greater selectivity in its work 1.2% Other 1.2% 2. When considering the combination of services that the World Bank Group offers in Maldives, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Maldives? (Select only ONE response) (N=79) Financial services 34.2% Knowledge products 25.3% The combination is appropriate for Maldives 24.1% Dont' know 8.9% Convening services 5.1% None of the above 2.5% 46 World Bank Group Country Opinion Survey 2018: Maldives F. The Future Role of the World Bank Group in Maldives (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Maldives? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=80) Public financial management 41.3% Improving livelihoods 38.8% Capacity of state institutions 36.3% Support domestic resource mobilization 30.0% Jobs 20.0% Access to justice systems 17.5% Social safety nets 17.5% Crisis preparedness 16.3% Stimulating dialogue to promote stability 15.0% Social cohesion 13.8% Access to basic services 13.8% Reducing gender based violence 8.8% Crisis response 7.5% Conflict resolution mechanisms 5.0% Security mechanisms 2.5% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Maldives? (Choose no more than THREE) (Responses Combined; N=78) Improving livelihoods 33.3% Stimulating dialogue to promote stability 26.9% Reducing gender based violence 25.6% Access to basic services 25.6% Social cohesion 21.8% Crisis preparedness 20.5% Access to justice systems 20.5% Capacity of state institutions 20.5% Jobs 20.5% Support domestic resource mobilization 16.7% Public financial management 15.4% Social safety nets 11.5% Crisis response 10.3% Conflict resolution mechanisms 7.7% Security mechanisms 5.1% 47 World Bank Group Country Opinion Survey 2018: Maldives G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Maldives? (Choose no more than TWO) (Responses Combined; N=82) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 53.7% Internet 53.7% Local newspapers 37.8% Local television 23.2% Periodicals 8.5% Other 4.9% International radio 2.4% International television 2.4% International newspapers 1.2% Local radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=81) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 40.7% World Bank Group’s publications and other written materials 37.0% World Bank Group’s website 32.1% World Bank Group’s seminars/workshops/conferences 30.9% e-Newsletters 27.2% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 9.9% Mobile phones 3.7% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=82) Yes 26.8% No 73.2% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=82) Yes 100% No 0% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=81) Yes 70.4% No 29.6% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=82) Yes 20.7% No 79.3% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=76) High speed/WiFi 97.4% Dial-up 2.6% 48 World Bank Group Country Opinion Survey 2018: Maldives G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=80) Weekly 6.3% Monthly 12.5% A few times a year 32.5% Rarely 27.5% Never 21.3% Please rate how much you agree with the following statements. (1-Strongly Level of Agreement disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 61 18 6.79 1.76 10. I find the information on the World Bank Group’s websites useful . 61 13 7.13 1.88 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 39 34 6.62 2.20 YouTube, Flickr) are valuable sources of information about the institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=106) Employee of a Ministry, Ministerial Department or Implementation Agency 17.9% NGO/Community Based Organization 17.0% Private Sector Organization 12.3% Bilateral/Multilateral Agency 11.3% Independent Government Institution (i.e., Regulatory Agency, Central 8.5% Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 6.6% Consultant/Contractor working on World Bank Group supported project/program Academia/Research Institute/Think Tank 5.7% Office of Minister 3.8% Office of Parliamentarian 3.8% Other 3.8% Local Government Office or Staff 2.8% Financial Sector/Private Bank 2.8% Office of the President, Prime Minister 0.9% Private Foundation 0.9% Media (press, radio, TV, web, etc.) 0.9% Youth Group 0.9% Trade Union 0.0% Faith-Based Group 0.0% Judiciary Branch 0.0% 49 World Bank Group Country Opinion Survey 2018: Maldives H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=106) Education 17.0% Other 13.2% Governance 9.4% Generalist (specialized in multiple sectors) 9.4% Macroeconomics and fiscal management 8.5% Health, nutrition, and population 7.5% Social protection and labor 4.7% Environment and natural resources 4.7% Trade and competitiveness 4.7% Finance and markets 4.7% Urban, rural, and social development 4.7% Gender 2.8% Transport and ICT 2.8% Energy and extractives 1.9% Climate Change 1.9% Water 0.9% Agriculture 0.9% Fragility, conflict and violence 0.0% Public-private partnerships 0.0% Poverty 0.0% Jobs 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (N=106) Yes 31.1% No 68.9% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Maldives? (Select only ONE response) (N=61) The World Bank (IDA) 85.2% The International Finance Corporation (IFC) 6.6% The Multilateral Investment Guarantee Agency (MIGA) 1.6% Other 6.6% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=100) Yes 11.0% No 89.0% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Maldives? (Select only ONE response) (N=14) The two institutions work well together 7.1% The way the two institutions work together needs improvement 35.7% The two institutions do not work well together 0.0% Don’t know 57.1% 50 World Bank Group Country Opinion Survey 2018: Maldives H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Maldives? (Choose no more than TWO) (Responses Combined; N=99) Collaborate as part of my professional duties 39.4% Observer 31.3% Use World Bank Group reports/data 31.3% Engage in World Bank Group related/sponsored events/activities 29.3% Use World Bank Group website for information, data, research, etc. 24.2% Percentage of Respondents 8. What’s your gender? (N=106) Female 50.9% Male 49.1% Percentage of Respondents 9. What’s your age? (N=106) 25 and under 2.8% 26-35 39.6% 36-45 34.9% 46-55 17.0% 56 and above 5.7% Percentage of Respondents 10. Which best represents your geographic location? (N=106) Capital Male 91.5% Provinces (Atolls) 8.5% 51 World Bank Group Country Opinion Survey 2018: Maldives Appendix B: Responses to Selected Questions by Stakeholder Groups10 Office of the President/Prime Minister/Minister N=5  Employee of a Ministry N=19  PMU/Consultant on WBG project N=7  Bilateral/Multilateral Agency N=12  Private Sector/Financial Sector/Private Bank N=16 CSO N=20 Independent Government Institution N=9 Academia N=6 Other N=12 A. General Issues facing Maldives Listed below are a number of development priorities in Maldives. Please identify which of the following you consider the most important development priorities in Maldives. (Choose no more than THREE) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Job creation/employment 20.0% 33.3% 42.9% 25.0% 43.8% 10.0% 22.2% 0.0% 25.0% Tourism 20.0% 0.0% 0.0% 8.3% 6.3% 5.0% 11.1% 0.0% 0.0% Education 40.0% 16.7% 28.6% 8.3% 25.0% 20.0% 11.1% 16.7% 16.7% Global/regional integration 0.0% 5.6% 14.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Social protection 0.0% 27.8% 0.0% 16.7% 6.3% 5.0% 0.0% 16.7% 0.0% Gender equity 20.0% 0.0% 28.6% 25.0% 18.8% 10.0% 0.0% 16.7% 8.3% Private sector development 20.0% 11.1% 0.0% 8.3% 12.5% 10.0% 22.2% 0.0% 16.7% Public sector governance/reform 0.0% 27.8% 28.6% 16.7% 25.0% 0.0% 33.3% 16.7% 8.3% Urban development 20.0% 11.1% 14.3% 0.0% 12.5% 0.0% 11.1% 0.0% 16.7% Energy 20.0% 0.0% 0.0% 8.3% 0.0% 0.0% 11.1% 0.0% 8.3% Water and sanitation 0.0% 11.1% 14.3% 0.0% 0.0% 5.0% 0.0% 16.7% 16.7% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Health 40.0% 16.7% 28.6% 8.3% 0.0% 35.0% 22.2% 16.7% 16.7% Financial markets 20.0% 11.1% 0.0% 0.0% 18.8% 5.0% 22.2% 16.7% 8.3% Fisheries 0.0% 0.0% 0.0% 8.3% 6.3% 5.0% 11.1% 0.0% 0.0% Anti corruption 20.0% 16.7% 14.3% 25.0% 31.3% 20.0% 11.1% 33.3% 50.0% Environmental management 20.0% 11.1% 14.3% 8.3% 6.3% 20.0% 33.3% 16.7% 8.3% Poverty or inequality reduction 0.0% 5.6% 0.0% 16.7% 18.8% 15.0% 11.1% 0.0% 16.7% Transport 0.0% 5.6% 0.0% 0.0% 0.0% 10.0% 22.2% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 8.3% Crime and violence 0.0% 11.1% 0.0% 16.7% 12.5% 15.0% 0.0% 33.3% 8.3% Climate change 20.0% 5.6% 42.9% 33.3% 12.5% 20.0% 11.1% 33.3% 0.0% Judiciary reform 20.0% 27.8% 14.3% 33.3% 6.3% 25.0% 11.1% 16.7% 41.7% Economic growth 0.0% 16.7% 14.3% 8.3% 18.8% 0.0% 0.0% 33.3% 0.0% Disaster risk management 0.0% 11.1% 0.0% 16.7% 0.0% 5.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 11.1% 0.0% 8.3% 0.0% 25.0% 0.0% 16.7% 8.3% Information and communications 0.0% 5.6% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% technology 10 All 106 respondents provided their current position (question H1 in the questionnaire). 52 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 4 5.75 1.50 19 5.84 2.50 6 7.00 1.41 12 5.75 1.42 16 5.00 2.16 20 4.75 2.92 8 5.25 2.49 6 4.33 2.42 11 5.27 2.49 in Maldives? (1-Not familiar at all, 10-Extremely familiar) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 4 6.50 1.00 19 6.58 1.92 6 8.00 1.79 11 5.73 0.90 12 5.25 1.96 14 5.93 2.79 5 5.60 2.19 6 6.50 2.43 10 6.10 2.28 Group’s effectiveness in Maldives. (1-Not effective at all, 10-Very effective) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Maldives solve its most complicated 4 6.75 1.50 17 6.53 2.07 6 8.00 1.90 8 6.00 1.77 11 6.09 1.87 12 5.92 2.54 5 4.60 2.70 4 5.75 2.22 10 7.10 1.91 development challenges? (1-To no degree at all, 10-To a very significant degree) 53 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Maldives, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Maldives? (Choose no more than THREE) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Private sector development 0.0% 5.3% 33.3% 25.0% 37.5% 30.0% 22.2% 16.7% 18.2% Financial markets 0.0% 5.3% 0.0% 16.7% 25.0% 5.0% 11.1% 33.3% 0.0% Health 25.0% 15.8% 0.0% 8.3% 12.5% 35.0% 22.2% 16.7% 27.3% Global/regional integration 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Public sector governance/reform 0.0% 36.8% 16.7% 50.0% 18.8% 15.0% 55.6% 0.0% 18.2% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 9.1% Water and sanitation 25.0% 0.0% 0.0% 8.3% 6.3% 20.0% 0.0% 0.0% 9.1% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Job creation/employment 25.0% 36.8% 16.7% 8.3% 12.5% 15.0% 11.1% 16.7% 18.2% Social protection 0.0% 21.1% 16.7% 16.7% 6.3% 20.0% 0.0% 16.7% 18.2% Gender equity 0.0% 10.5% 0.0% 16.7% 6.3% 15.0% 0.0% 0.0% 9.1% Education 0.0% 21.1% 50.0% 0.0% 12.5% 15.0% 11.1% 16.7% 18.2% Tourism 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Urban development 50.0% 15.8% 16.7% 16.7% 12.5% 5.0% 22.2% 0.0% 0.0% Crime and violence 0.0% 10.5% 0.0% 0.0% 6.3% 10.0% 0.0% 0.0% 0.0% Information and communications 50.0% 5.3% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% technology* Fisheries 25.0% 0.0% 16.7% 8.3% 0.0% 0.0% 11.1% 0.0% 0.0% Poverty or inequality reduction 0.0% 10.5% 0.0% 33.3% 18.8% 15.0% 22.2% 33.3% 36.4% Climate change 0.0% 5.3% 33.3% 25.0% 6.3% 10.0% 0.0% 16.7% 0.0% Judiciary reform* 0.0% 21.1% 16.7% 8.3% 25.0% 15.0% 0.0% 16.7% 63.6% Economic growth 25.0% 15.8% 16.7% 8.3% 37.5% 5.0% 22.2% 16.7% 0.0% Disaster risk management 25.0% 5.3% 0.0% 16.7% 0.0% 5.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 5.3% 16.7% 8.3% 6.3% 20.0% 0.0% 33.3% 9.1% Transport 25.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Environmental management 0.0% 0.0% 16.7% 8.3% 0.0% 5.0% 11.1% 16.7% 0.0% Anti corruption 25.0% 26.3% 0.0% 8.3% 37.5% 15.0% 22.2% 16.7% 27.3% *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Maldives? Office of the Bilateral/ Private Sector/ Independent Greatest Value President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Bringing together different groups of 0.0% 0.0% 0.0% 0.0% 13.3% 5.6% 0.0% 0.0% 0.0% stakeholders Capacity development related to World 0.0% 31.6% 20.0% 8.3% 13.3% 11.1% 22.2% 0.0% 30.0% Bank Group supported projects Technical assistance 0.0% 26.3% 0.0% 25.0% 26.7% 11.1% 33.3% 0.0% 30.0% Policy advice, studies, analyses 50.0% 5.3% 20.0% 25.0% 6.7% 11.1% 0.0% 16.7% 10.0% Financial resources 0.0% 26.3% 40.0% 33.3% 33.3% 38.9% 33.3% 50.0% 20.0% Data and statistics 25.0% 5.3% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Promoting knowledge sharing 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Implementation support 25.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 10.0% Mobilizing third party financial resources* 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 33.3% 0.0% Donor coordination 0.0% 0.0% 20.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 6.7% 5.6% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of the Bilateral/ Private Sector/ Independent 2nd Greatest Value President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Bringing together different groups of 25.0% 5.3% 0.0% 8.3% 13.3% 0.0% 0.0% 0.0% 0.0% stakeholders Capacity development related to World 25.0% 21.1% 20.0% 8.3% 6.7% 5.9% 33.3% 33.3% 20.0% Bank Group supported projects Technical assistance 0.0% 15.8% 40.0% 0.0% 20.0% 23.5% 33.3% 0.0% 20.0% Policy advice, studies, analyses 0.0% 21.1% 0.0% 25.0% 13.3% 17.6% 11.1% 0.0% 10.0% Financial resources 0.0% 5.3% 0.0% 8.3% 6.7% 11.8% 11.1% 0.0% 20.0% Data and statistics* 0.0% 5.3% 0.0% 33.3% 0.0% 5.9% 0.0% 33.3% 0.0% Promoting knowledge sharing 0.0% 10.5% 0.0% 0.0% 13.3% 11.8% 0.0% 16.7% 0.0% Implementation support 25.0% 10.5% 20.0% 8.3% 13.3% 5.9% 0.0% 16.7% 10.0% Mobilizing third party financial resources 25.0% 5.3% 0.0% 0.0% 13.3% 5.9% 0.0% 0.0% 20.0% Donor coordination 0.0% 0.0% 20.0% 8.3% 0.0% 5.9% 11.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Maldives? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Not adequately sensitive to 66.7% 21.1% 0.0% 16.7% 26.7% 11.1% 11.1% 33.3% 27.3% political/social realities in Maldives Arrogant in its approach 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with civil 0.0% 10.5% 16.7% 16.7% 20.0% 55.6% 11.1% 16.7% 9.1% society* Not sufficiently focused on results 0.0% 5.3% 0.0% 8.3% 13.3% 0.0% 33.3% 0.0% 18.2% Not enough public disclosure of its work 33.3% 5.3% 0.0% 8.3% 20.0% 16.7% 0.0% 33.3% 0.0% Not willing to honestly criticize policies 0.0% 0.0% 0.0% 16.7% 33.3% 11.1% 11.1% 0.0% 18.2% and reform efforts in the country Inadequate World Bank Group’s staffing 0.0% 10.5% 16.7% 16.7% 0.0% 0.0% 11.1% 16.7% 18.2% in Maldives Staff too inaccessible 0.0% 0.0% 0.0% 16.7% 0.0% 5.6% 11.1% 0.0% 0.0% Not collaborating enough with private 0.0% 15.8% 16.7% 0.0% 20.0% 5.6% 11.1% 0.0% 18.2% sector Not adequately collaborating with organizations such as bilaterals, 0.0% 5.3% 0.0% 33.3% 0.0% 5.6% 0.0% 0.0% 0.0% multilaterals, trust funds, UN agencies* Not aligned with country priorities 33.3% 5.3% 0.0% 0.0% 6.7% 0.0% 0.0% 16.7% 18.2% Too influenced by developed countries 0.0% 26.3% 0.0% 0.0% 13.3% 5.6% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 0.0% 0.0% 16.7% 0.0% 6.7% 0.0% 0.0% 16.7% 18.2% World Bank Group’s processes too 0.0% 15.8% 0.0% 16.7% 0.0% 5.6% 11.1% 16.7% 0.0% complex Not exploring alternative policy options 0.0% 5.3% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not in it for the long term 0.0% 5.3% 16.7% 0.0% 0.0% 0.0% 11.1% 16.7% 0.0% Its advice and strategies do not lend 0.0% 15.8% 0.0% 16.7% 0.0% 11.1% 0.0% 0.0% 9.1% themselves to practical problem solving The credibility of its knowledge/data 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 11.1% 0.0% 0.0% Don’t know 0.0% 10.5% 33.3% 8.3% 6.7% 11.1% 33.3% 0.0% 18.2% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Maldives? (Select only ONE r esponse) Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other To a fully sufficient degree 0.0% 5.6% 16.7% 8.3% 6.7% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 25.0% 27.8% 50.0% 25.0% 26.7% 37.5% 25.0% 0.0% 36.4% To a somewhat insufficient degree 25.0% 33.3% 16.7% 16.7% 20.0% 12.5% 25.0% 50.0% 45.5% To a very insufficient degree 25.0% 11.1% 0.0% 25.0% 26.7% 6.3% 12.5% 33.3% 0.0% Don’t know 25.0% 22.2% 16.7% 25.0% 20.0% 43.8% 37.5% 16.7% 18.2% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Maldives Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 1 5.00 8 5.13 1.96 2 5.50 2.12 5 6.20 2.77 8 6.13 3.00 9 5.56 3.28 2 3.50 0.71 4 4.25 2.22 6 6.00 1.55 Development Policy Financing (DPF) 2 2.50 2.12 8 5.50 1.51 1 4.00 5 5.20 1.92 6 5.17 2.32 8 5.38 2.72 3 5.00 1.00 5 5.40 1.52 5 6.00 1.41 Trust funds and grants* 1 4.00 10 5.10 1.66 6 7.83 1.72 5 5.60 2.51 8 5.88 2.36 8 3.50 1.60 4 5.50 1.91 5 4.20 1.92 5 5.40 1.52 IFC Investment Services 1 4.00 8 4.50 1.41 3 5.00 1.73 7 5.43 1.90 7 4.43 2.07 2 3.50 0.71 4 5.00 2.16 6 5.33 1.63 IFC Advisory Services 1 4.00 8 4.38 1.51 3 5.67 2.52 7 4.71 2.50 7 4.71 2.14 3 5.00 2.00 4 4.25 1.50 3 4.67 1.53 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Beneficiaries 25.0% 27.8% 33.3% 25.0% 20.0% 13.3% 25.0% 16.7% 36.4% Youth/university groups 0.0% 33.3% 33.3% 8.3% 6.7% 26.7% 25.0% 33.3% 9.1% Private sector 50.0% 33.3% 0.0% 58.3% 46.7% 13.3% 25.0% 16.7% 18.2% Local government 25.0% 33.3% 33.3% 25.0% 20.0% 20.0% 12.5% 16.7% 36.4% Donor community 25.0% 5.6% 0.0% 25.0% 6.7% 0.0% 0.0% 0.0% 9.1% NGOs/Community Based Organizations 0.0% 38.9% 16.7% 16.7% 33.3% 66.7% 25.0% 33.3% 18.2% Academia/think tanks/research institutes 50.0% 16.7% 66.7% 25.0% 26.7% 13.3% 37.5% 33.3% 9.1% Parliament 0.0% 5.6% 0.0% 8.3% 13.3% 0.0% 12.5% 0.0% 9.1% Foundations 0.0% 5.6% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 9.1% Media 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 12.5% 33.3% 18.2% Other 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 13.3% 20.0% 12.5% 0.0% 9.1% 57 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Maldives? (1-Strongly disagree, 10-Strongly agree) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 4 6.00 1.41 18 6.11 1.71 6 8.00 1.79 9 5.56 1.81 10 5.60 2.41 12 5.58 2.81 4 6.50 2.08 6 6.00 2.61 11 5.82 1.54 role in development in Maldives The World Bank Group’s work is aligned with what I 4 6.25 1.50 17 6.18 1.70 6 8.00 1.79 10 6.00 1.63 11 5.09 1.70 11 5.55 2.62 4 6.00 1.41 5 4.60 2.19 10 5.90 1.52 consider the development priorities for Maldives To what extent is the World Bank Group an effective development partner in Maldives, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 4 7.00 1.41 17 6.12 1.54 5 8.80 1.10 6 5.50 1.38 9 5.56 1.81 9 5.78 2.28 4 6.25 1.71 4 6.25 3.86 6 6.67 0.52 Flexibility (in terms of the institution’s products and 4 5.75 0.96 17 6.35 1.50 5 8.40 1.14 6 5.00 1.67 9 5.56 1.67 8 5.38 2.20 3 5.67 1.53 4 5.75 1.50 6 5.67 1.21 services)* Flexibility (in terms of changing country circumstances)* 4 5.50 1.29 17 6.24 1.48 5 8.60 1.14 6 5.83 1.94 9 5.33 1.94 9 5.00 2.12 3 5.67 2.31 3 4.67 1.53 3 4.33 0.58 Being inclusive 4 6.25 1.26 17 6.00 1.37 6 8.17 1.83 7 4.86 1.21 9 4.78 2.39 11 5.36 2.29 3 6.33 1.53 5 5.40 2.51 5 5.80 1.10 Openness (sharing data and other information)* 4 6.50 1.73 17 6.76 1.68 6 8.50 1.05 7 5.29 1.98 9 5.44 1.88 11 5.91 2.74 3 7.67 0.58 5 4.60 3.05 8 7.25 2.43 Collaboration with the Government 4 7.50 1.73 17 7.12 1.69 6 8.67 0.82 8 7.38 2.13 8 6.13 1.73 10 6.60 2.72 4 7.25 1.71 5 8.60 0.89 8 7.88 1.81 The speed in which it gets things accomplished on the 4 5.25 0.50 16 6.13 1.78 6 7.67 2.50 7 5.71 1.98 10 4.60 2.12 9 5.67 2.74 3 5.00 2.65 5 5.60 1.82 5 6.60 2.61 ground Helping to bring discipline/effective supervision to 4 5.25 1.50 16 6.00 1.63 6 7.50 2.26 7 6.00 1.91 9 4.89 1.83 10 5.50 2.51 4 6.00 1.83 4 5.00 2.00 3 5.67 2.31 implementation of investment projects Collaboration with civil society* 4 5.00 1.15 15 5.27 1.33 4 8.00 2.16 7 4.43 2.51 10 4.60 1.96 10 3.30 1.64 4 5.50 0.58 3 4.33 3.51 5 3.60 0.89 Staff accessibility* 3 6.67 1.15 17 5.94 1.60 5 8.00 1.58 7 3.86 1.46 9 5.00 1.50 10 5.00 2.40 3 6.67 2.52 4 3.75 2.06 6 4.67 2.34 Collaboration with other donors and development partners* 3 6.33 1.15 14 6.14 1.51 4 8.75 1.26 8 3.88 1.46 8 5.38 1.85 9 4.67 2.18 3 6.67 0.58 3 4.67 2.52 4 6.75 1.26 Collaboration with the private sector 3 5.00 2.00 15 5.60 1.30 4 8.00 2.16 6 3.83 1.94 8 4.88 2.36 8 4.63 1.92 3 4.67 1.53 3 4.67 2.08 7 5.29 1.98 Straightforwardness and honesty 4 7.00 0.82 16 6.88 1.71 6 8.67 0.82 6 5.50 2.07 9 6.33 2.24 12 6.17 2.41 3 6.67 1.53 3 7.33 2.52 7 7.14 3.13 Treating clients and stakeholders in Maldives with respect 4 7.75 1.50 16 7.75 1.61 6 9.17 0.75 6 7.17 2.71 8 6.75 1.98 10 6.70 2.71 3 7.33 2.89 4 9.00 0.82 7 8.57 1.40 Being a long-term partner 4 7.75 1.89 17 7.71 1.61 6 8.83 1.17 8 7.25 2.25 9 7.67 1.87 12 7.17 2.52 4 8.00 1.41 5 8.00 1.58 7 8.29 1.11 *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Poor donor coordination 25.0% 11.8% 0.0% 0.0% 8.3% 15.4% 0.0% 20.0% 22.2% Corruption* 0.0% 35.3% 0.0% 10.0% 58.3% 23.1% 12.5% 80.0% 22.2% The World Bank Group does not provide the government with consistent support 0.0% 5.9% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% throughout the reform effort There is not an adequate level of 25.0% 11.8% 16.7% 60.0% 8.3% 53.8% 12.5% 20.0% 22.2% citizen/civil society participation* Reforms are not well thought out in light 25.0% 11.8% 16.7% 20.0% 41.7% 15.4% 25.0% 20.0% 33.3% of country challenges Poor coordination within the Government 25.0% 35.3% 33.3% 40.0% 16.7% 15.4% 12.5% 20.0% 33.3% There is an inadequate level of private 25.0% 17.6% 0.0% 10.0% 25.0% 7.7% 12.5% 0.0% 0.0% sector participation and support The World Bank Group is not sensitive enough to political/social realities on the 25.0% 17.6% 0.0% 20.0% 8.3% 15.4% 12.5% 0.0% 11.1% ground Lack of/inadequate levels of capacity in 0.0% 23.5% 66.7% 30.0% 25.0% 23.1% 62.5% 20.0% 22.2% Government Poor coordination within the World Bank 0.0% 0.0% 16.7% 0.0% 8.3% 0.0% 12.5% 0.0% 22.2% Group Other 25.0% 5.9% 0.0% 10.0% 0.0% 7.7% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 3 5.67 0.58 15 6.60 1.12 6 7.67 1.51 8 5.88 1.25 8 6.13 1.55 8 5.00 2.62 5 6.20 1.10 5 6.20 1.48 10 6.80 1.14 achieve development results in Maldives? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Maldives? (1-Strongly disagree, 10-Strongly agree) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 3 6.33 1.53 13 6.46 1.20 4 8.00 1.41 6 6.00 1.67 9 5.22 2.33 8 5.25 2.92 5 5.00 1.87 4 5.50 1.73 9 5.89 1.83 needs of Maldives The World Bank Group meets Maldives’s needs for 3 6.00 1.73 14 6.43 1.45 6 7.50 1.64 7 6.00 2.08 8 5.88 1.89 7 5.71 2.69 5 5.80 1.48 5 5.80 1.92 9 6.56 2.60 knowledge services 59 World Bank Group Country Opinion Survey 2018: Maldives D. The World Bank Group’s Knowledge Work and Activities Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 3 5.33 1.53 14 6.64 1.15 5 7.60 1.14 7 5.71 1.60 10 5.80 1.62 11 5.27 2.94 4 6.00 2.45 5 6.40 1.52 10 6.50 1.27 development results in your country? Overall, how would you rate the technical quality of the 4 6.75 1.71 15 7.00 1.31 5 7.80 1.48 7 7.43 0.98 9 6.78 2.11 9 5.33 2.74 3 7.67 1.53 4 7.25 0.96 10 7.30 1.77 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the Private Sector/ Independent President/Prime Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister/Minister Ministry on WBG project Multilateral Agency Private Bank CSO Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 3 7.33 2.08 10 6.70 1.83 4 8.75 1.50 1 4.00 6 7.00 2.10 7 5.57 3.10 3 5.00 4.00 3 5.33 2.89 4 7.25 1.50 The World Bank Group effectively monitors and evaluates 3 7.33 1.53 14 6.93 1.44 6 7.67 2.25 4 6.75 1.26 7 6.43 1.99 8 4.75 3.28 4 5.25 2.99 4 6.00 3.74 7 6.00 1.73 the projects and programs it supports The World Bank Group’s approvals and reviews are done in 3 6.33 2.31 14 6.43 1.60 5 8.00 1.58 3 5.67 1.53 7 6.43 1.51 8 5.50 3.34 3 6.00 3.00 3 6.67 0.58 4 6.50 1.00 a timely fashion The World Bank Group’s “Safeguard Policy” requirements 2 6.50 2.12 11 6.45 1.63 4 8.25 1.26 2 7.50 0.71 6 6.17 1.33 6 4.83 3.19 3 7.00 2.65 1 7.00 2 6.00 1.41 are reasonable The World Bank Group’s conditions on its lending are 3 6.00 1.73 9 6.67 1.58 3 8.33 1.53 3 6.67 1.53 6 6.33 1.21 5 4.80 3.56 2 6.50 0.71 3 5.00 3.46 4 6.75 0.50 reasonable The World Bank Group takes decisions quickly in Maldives* 2 7.00 2.83 14 6.29 1.33 6 7.33 1.75 4 6.50 1.91 7 5.71 1.38 5 3.80 2.77 2 3.50 2.12 3 4.67 2.08 5 6.40 1.95 Working with the World Bank Group increases Maldives’s 2 7.50 0.71 15 7.07 1.53 6 8.00 1.90 5 6.80 1.10 9 5.44 1.42 8 6.50 3.30 4 7.00 1.41 3 8.33 1.53 8 7.88 1.13 institutional capacity Where country systems are adequate, the World Bank 2 7.00 1.41 10 6.50 1.08 4 8.25 1.26 2 6.50 0.71 7 5.71 1.70 6 5.00 2.61 4 7.25 1.50 2 6.00 1.41 3 6.67 1.53 Group makes appropriate use of them *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2018: Maldives F. The Future Role of the World Bank Group in Maldives Which of the following SHOULD the World Bank Group do to make itself of greater value in Maldives? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Provide more adequate data/knowledge/statistics/figures on 25.0% 6.3% 20.0% 12.5% 33.3% 33.3% 12.5% 25.0% 40.0% Maldives’s economy Work more with private sector 25.0% 12.5% 0.0% 12.5% 58.3% 13.3% 25.0% 0.0% 40.0% Improve the competitiveness of its 25.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 10.0% financing compared to markets Increase the level of capacity 25.0% 68.8% 40.0% 12.5% 16.7% 33.3% 62.5% 0.0% 40.0% development in the country* Offer more innovative knowledge services 25.0% 6.3% 20.0% 0.0% 8.3% 13.3% 0.0% 25.0% 20.0% Collaborate more effectively with 25.0% 6.3% 0.0% 0.0% 0.0% 6.7% 25.0% 0.0% 0.0% Government clients Work faster 0.0% 0.0% 0.0% 0.0% 8.3% 6.7% 12.5% 0.0% 20.0% Reduce the complexity of obtaining World 0.0% 31.3% 0.0% 12.5% 8.3% 13.3% 12.5% 50.0% 0.0% Bank Group financing Help to bring discipline/effective supervision to implementation of World 0.0% 12.5% 20.0% 0.0% 8.3% 6.7% 0.0% 0.0% 0.0% Bank Group projects Collaborate more effectively with organizations such as bilaterals, 0.0% 6.3% 0.0% 87.5% 0.0% 0.0% 0.0% 0.0% 10.0% multilaterals, trust funds, UN agencies* Offer more innovative financial products 0.0% 12.5% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Ensure greater selectivity in its work 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Work more with civil society and 0.0% 6.3% 40.0% 62.5% 8.3% 33.3% 25.0% 50.0% 0.0% beneficiary representatives* Leverage the private sector more 25.0% 6.3% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 10.0% Improve the quality of its experts as 25.0% 12.5% 20.0% 0.0% 16.7% 13.3% 25.0% 50.0% 10.0% related to Maldives’s specific challenges Other 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2018: Maldives G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Maldives? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 8.3% 6.7% 0.0% 0.0% 0.0% Social media 50.0% 60.0% 83.3% 37.5% 41.7% 66.7% 50.0% 75.0% 30.0% International newspapers* 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 25.0% 26.7% 0.0% 0.0% 16.7% 26.7% 37.5% 25.0% 40.0% Internet 25.0% 66.7% 83.3% 62.5% 50.0% 33.3% 37.5% 50.0% 70.0% Periodicals 25.0% 6.7% 0.0% 37.5% 8.3% 0.0% 0.0% 0.0% 10.0% International television 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 12.5% 0.0% 0.0% Local newspapers 25.0% 26.7% 16.7% 50.0% 58.3% 20.0% 50.0% 50.0% 50.0% Other 0.0% 0.0% 16.7% 12.5% 0.0% 6.7% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other World Bank Group’s publications and 50.0% 20.0% 66.7% 50.0% 50.0% 50.0% 25.0% 0.0% 20.0% other written materials e-Newsletters 50.0% 46.7% 16.7% 12.5% 16.7% 28.6% 25.0% 75.0% 0.0% World Bank Group’s 25.0% 33.3% 50.0% 37.5% 25.0% 14.3% 37.5% 25.0% 40.0% seminars/workshops/conferences Mobile phones 0.0% 6.7% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Direct contact with World Bank Group 25.0% 20.0% 0.0% 25.0% 16.7% 0.0% 0.0% 0.0% 0.0% World Bank Group’s website* 0.0% 26.7% 16.7% 62.5% 8.3% 35.7% 50.0% 0.0% 60.0% Social media 25.0% 26.7% 33.3% 12.5% 66.7% 35.7% 62.5% 75.0% 40.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other High speed/WiFi 100.0% 93.3% 100.0% 100.0% 100.0% 100.0% 100.0% 75.0% 100.0% Dial-up 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 62 World Bank Group Country Opinion Survey 2018: Maldives G. Communication and Information Sharing (continued) How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, Yo uTube, Flickr) for information/knowledge that you can use in your work? Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Weekly 0.0% 0.0% 33.3% 0.0% 8.3% 7.1% 14.3% 0.0% 0.0% Monthly 0.0% 13.3% 0.0% 25.0% 8.3% 28.6% 0.0% 25.0% 0.0% A few times a year 50.0% 46.7% 16.7% 50.0% 16.7% 21.4% 28.6% 25.0% 40.0% Rarely 50.0% 20.0% 16.7% 25.0% 33.3% 21.4% 42.9% 0.0% 40.0% Never 0.0% 20.0% 33.3% 0.0% 33.3% 21.4% 14.3% 50.0% 20.0% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Yes 40.0% 63.2% 57.1% 58.3% 6.3% 15.0% 33.3% 16.7% 0.0% No 60.0% 36.8% 42.9% 41.7% 93.8% 85.0% 66.7% 83.3% 100.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Maldives?* (Select only ONE response) Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other The World Bank (IDA) 100.0% 93.8% 80.0% 90.0% 83.3% 80.0% 80.0% 100.0% 33.3% The International Finance Corporation 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 20.0% 0.0% 66.7% (IFC) The Multilateral Investment Guarantee 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) Other 0.0% 6.3% 0.0% 10.0% 0.0% 20.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Yes 20.0% 33.3% 0.0% 0.0% 18.8% 5.9% 0.0% 0.0% 0.0% No 80.0% 66.7% 100.0% 100.0% 81.3% 94.1% 100.0% 100.0% 100.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Maldives H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Maldives? (Choose no more than TWO) Office of the Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Observer* 40.0% 11.1% 0.0% 25.0% 53.3% 47.1% 14.3% 16.7% 50.0% Use World Bank Group reports/data 40.0% 27.8% 0.0% 50.0% 26.7% 35.3% 42.9% 16.7% 33.3% Engage in World Bank Group 40.0% 38.9% 14.3% 16.7% 0.0% 35.3% 71.4% 66.7% 16.7% related/sponsored events/activities* Collaborate as part of my professional 20.0% 83.3% 85.7% 50.0% 20.0% 17.6% 14.3% 16.7% 25.0% duties* Use World Bank Group website for 0.0% 5.6% 42.9% 25.0% 33.3% 29.4% 28.6% 50.0% 16.7% information, data, research, etc. *Significantly different between stakeholder groups What’s your gender? Office of the Bilateral/ Private Sector/ Independent President/Prime Employee of a PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry on WBG project Agency Private Bank CSO Institution Academia Other Female 60.0% 52.6% 85.7% 50.0% 37.5% 60.0% 44.4% 66.7% 25.0% Male 40.0% 47.4% 14.3% 50.0% 62.5% 40.0% 55.6% 33.3% 75.0% 64 World Bank Group Country Opinion Survey 2018: Maldives Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group11 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY 2018 Maldives COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Maldives, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Maldives? ” Collaborating with the WBG N=33 Not collaborating with the WBG N=73 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 33 6.03 2.16 69 5.03 2.38 Maldives?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 32 6.47 1.97 55 5.98 2.14 Group’s effectiveness in Maldives. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Maldives solve its most complicated 28 6.43 2.32 49 6.31 2.02 development challenges? (1-To no degree at all, 10-To a very significant degree) 11All 106 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). 65 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Maldives, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Maldives? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Private sector development 15.2% 25.7% Financial markets 9.1% 11.4% Health 15.2% 21.4% Global/regional integration 3.0% 1.4% Public sector governance/reform 27.3% 25.7% Energy 3.0% 1.4% Water and sanitation 3.0% 10.0% Pollution 0.0% 2.9% Job creation/employment 18.2% 18.6% Social protection 12.1% 15.7% Gender equity 9.1% 8.6% Education 21.2% 12.9% Tourism 0.0% 1.4% Urban development* 24.2% 7.1% Crime and violence 9.1% 2.9% Information and communications technology 6.1% 4.3% Fisheries 3.0% 4.3% Poverty or inequality reduction 18.2% 20.0% Climate change* 18.2% 5.7% Judiciary reform 15.2% 22.9% Economic growth 15.2% 15.7% Disaster risk management 9.1% 2.9% Equality of opportunity 6.1% 12.9% Transport 0.0% 2.9% Trade and exports 3.0% 0.0% Environmental management 3.0% 5.7% Anti corruption 24.2% 20.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Maldives Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF) 14 4.93 1.94 31 5.74 2.62 Development Policy Financing (DPF) 14 4.93 1.73 29 5.38 2.01 Trust funds and grants 20 5.50 2.31 32 5.16 2.05 IFC Investment Services 12 4.25 1.36 26 5.08 1.79 IFC Advisory Services 12 4.42 1.73 24 4.79 1.91 To what extent do you agree with the following statements about the World Bank Group’s w ork in Maldives? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 30 6.07 2.03 50 5.98 2.11 development in Maldives The World Bank Group’s work is aligned with what I consider 30 6.13 1.98 48 5.77 1.88 the development priorities for Maldives 66 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Maldives, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 26 6.38 2.10 38 6.18 1.77 Flexibility (in terms of the institution’s products and services) 26 6.27 2.01 36 5.75 1.42 Flexibility (in terms of changing country circumstances) 26 6.31 2.11 33 5.42 1.62 Being inclusive 26 6.08 1.98 41 5.59 1.91 Openness (sharing data and other information) 27 6.78 2.17 43 6.14 2.24 Collaboration with the Government 27 7.19 1.98 43 7.40 1.88 The speed in which it gets things accomplished on the ground 26 5.85 2.26 39 5.79 2.14 Helping to bring discipline/effective supervision to 26 6.12 1.99 37 5.54 1.95 implementation of investment projects Collaboration with civil society* 24 5.42 2.06 38 4.32 1.88 Staff accessibility 26 5.85 2.09 38 5.11 2.04 Collaboration with other donors and development partners 23 6.00 2.13 33 5.42 1.90 Collaboration with the private sector 23 5.30 2.22 34 5.09 1.80 Straightforwardness and honesty 26 6.73 2.22 40 6.78 2.07 Treating clients and stakeholders in Maldives with respect 27 7.52 2.42 37 7.81 1.66 Being a long-term partner 27 7.70 2.22 45 7.78 1.54 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In Maldives, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 24 5.83 2.16 32 6.13 2.00 The impact of climate change 24 6.17 2.24 35 6.11 2.11 67 World Bank Group Country Opinion Survey 2018: Maldives C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Maldives? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 18 5.94 1.98 27 6.26 2.07 Gender equity 19 6.37 2.17 28 6.21 2.01 Private sector development 17 5.35 2.03 31 5.10 1.87 Education 20 6.55 2.50 37 6.70 1.94 Public sector 22 6.45 2.04 29 6.31 1.85 Global/regional integration 19 5.95 2.15 22 5.86 1.32 Tourism 13 6.00 2.42 18 6.33 1.41 Energy 15 6.33 2.02 23 6.39 1.70 Water and sanitation 16 6.13 1.82 20 6.70 1.53 Pollution 14 6.29 2.16 22 5.59 1.94 Financial markets* 13 5.23 2.05 25 6.60 1.44 Environmental management 19 6.47 2.17 26 6.62 1.65 Climate change 19 6.47 1.95 26 6.50 2.23 Poverty or inequality reduction 18 6.61 2.23 26 5.42 1.88 Economic growth 19 6.42 2.19 33 6.48 1.66 Disaster risk management 21 6.43 2.31 21 5.57 1.57 Equality of opportunity 17 6.41 2.40 21 5.71 1.62 Fisheries 15 6.33 2.23 24 6.25 1.96 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 24 6.42 1.79 44 6.23 1.43 achieve development results in Maldives? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Maldives? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 26 6.04 2.01 35 5.80 1.94 needs of Maldives The World Bank Group meets Maldives’s needs for 26 6.50 1.75 38 6.05 2.05 knowledge services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group help Maldives to mobilize finance for development from private sector 23 5.30 2.22 30 5.73 1.48 sources? (1-Not effectively at all, 10-Very effectively) 68 World Bank Group Country Opinion Survey 2018: Maldives C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Maldives’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in 20 5.45 2.04 25 6.04 1.67 the Government To develop better and stronger data collection/analytics 25 6.00 2.04 34 5.94 1.52 systems within the Government To strengthen the country’s crisis preparedness 23 5.61 2.04 23 5.74 1.48 D. The World Bank Group’s Knowledge Work and Activities In Maldives, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 23 5.91 2.13 35 6.03 2.06 Include appropriate level of stakeholder involvement during 24 5.79 2.19 36 5.72 2.06 preparation Lead to practical solutions 23 5.91 2.35 37 5.81 1.85 Are accessible (well written and easy to understand) 23 6.35 2.27 40 5.90 1.92 Are source of relevant information on global good practices 21 6.62 2.20 39 6.62 1.91 Are adequately disseminated 21 6.00 2.28 37 5.49 1.97 Are translated enough into local language 19 4.63 2.43 30 4.20 2.04 Are adaptable to Maldives’s specific development challenges and country circumstances 21 6.10 2.07 37 5.41 1.79 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 24 6.08 1.84 45 6.18 1.81 development results in your country? Overall, how would you rate the technical quality of the World 24 7.08 1.74 42 6.83 1.85 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 69 World Bank Group Country Opinion Survey 2018: Maldives E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 19 6.58 2.71 22 6.55 2.15 The World Bank Group effectively monitors and evaluates the 23 6.87 2.16 34 6.00 2.34 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 23 6.43 2.19 27 6.33 1.84 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 17 6.94 2.14 20 6.00 1.84 reasonable The World Bank Group’s conditions on its lending are 17 6.71 2.08 21 6.00 1.95 reasonable The World Bank Group takes decisions quickly in Maldives 22 6.32 2.21 26 5.58 1.75 Working with the World Bank Group increases Maldives’s 24 7.13 1.87 36 6.92 1.92 institutional capacity Where country systems are adequate, the World Bank Group 18 6.78 1.83 22 6.09 1.60 makes appropriate use of them G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 24 6.83 1.81 37 6.76 1.75 I find the information on the World Bank Group’s websites 23 7.09 1.93 38 7.16 1.88 useful. The World Bank Group’s social media channels are valuable 17 6.71 2.20 22 6.55 2.24 sources of information about the institution 70 World Bank Group Country Opinion Survey 2018: Maldives Appendix D: Responses to Selected Questions by Year12 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. • FY 2014 Number of comparable respondents N=94 • FY 2018 Number of comparable respondents N=98 By weighting, the FY 2018 and FY 2014 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2018 Office of the President/Prime Minister/Minister 5% 5% Government Institutions 36% 36% Local Government 2% 2% Bilateral/Multilateral Agency 10% 10% Civil Society 19% 19% Private Sector 20% 20% Academia/Research Institute/Think Tank 6% 6% Media 2% 2% B. Overall Attitudes toward the World Bank Group FY 2014 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 94 4.91 2.46 95 5.41 2.42 Maldives? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 77 5.27 1.80 79 6.17 2.07 effectiveness in Maldives.* (1-Not effective at all, 10-Very effective) *Significantly different between FY 2014 and FY 2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Maldives solve its most complicated 63 6.13 1.85 71 6.34 2.13 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Maldives? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 79 6.44 2.05 73 6.06 2.10 development in Maldives The World Bank Group’s work is aligned with what I consider the 74 6.12 1.92 72 5.90 1.93 development priorities for Maldives 12Only those questions that were asked in the FY 2014 and FY 2018 country opinion surveys, with similar response scales/options, are presented. 71 World Bank Group Country Opinion Survey 2018: Maldives B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Maldives, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Responsiveness to needs 61 6.52 1.72 60 6.23 1.96 Flexibility (in terms of the institution’s products and services) 59 5.86 1.68 58 6.02 1.72 Flexibility (in terms of changing country circumstances) 61 5.95 1.87 57 5.87 1.90 Being inclusive 63 5.72 1.85 63 5.75 2.01 Openness (sharing data and other information) 65 5.98 2.18 64 6.29 2.19 Collaboration with the Government 69 7.38 1.60 64 7.24 1.89 The speed in which it gets things accomplished on the ground 59 5.44 2.05 61 5.69 2.15 Helping to bring discipline/effective supervision to implementation 61 5.73 1.98 of investment projects ' Collaboration with civil society 58 5.23 1.81 59 4.81 2.03 Staff accessibility 56 5.93 1.85 59 5.46 2.05 Collaboration with other donors and development partners 52 6.05 1.99 52 5.62 2.00 Collaboration with the private sector 51 5.29 1.76 52 5.13 1.97 Straightforwardness and honesty 58 6.67 1.59 60 6.72 1.98 Treating clients and stakeholders in Maldives with respect'' 70 7.37 2.00 59 7.57 2.01 Being a long-term partner 70 7.53 1.81 67 7.73 1.82 ' Only FY 2018 questionnaire had this response option. '' In FY 2014, the category was “The World Bank Group treats clients and stakeholders in Maldives with respect” with the 10-point scale “1-Strongly disagree, 10-Strongly agree.” C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Maldives? (1-Not effective at all, 10-Very effective) FY 2014 FY 2018 N Mean SD N Mean SD Social protection* 48 6.86 1.98 40 5.92 2.05 Education 46 6.97 2.02 50 6.60 2.18 Energy 32 6.64 1.63 35 6.34 1.84 *Significantly different between FY 2014 and FY 2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 79 6.32 1.55 60 6.27 1.60 development results in Maldives? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Maldives? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 67 5.68 1.74 54 5.91 1.98 Maldives The World Bank Group meets Maldives’s needs for knowledge 74 5.92 1.86 57 6.21 1.79 services 72 World Bank Group Country Opinion Survey 2018: Maldives D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2018 Weekly 5.3% 2.7% Monthly 9.6% 14.7% A few times a year 25.5% 38.7% Rarely 37.2% 21.3% Never 22.3% 22.7% In Maldives, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Are timely 52 5.63 1.72 54 5.91 2.06 Include appropriate level of stakeholder involvement during 66 5.71 1.93 55 5.60 2.03 preparation Lead to practical solutions 67 6.18 1.74 56 5.74 2.04 Are accessible (well written and easy to understand) 67 6.45 1.98 57 6.04 2.05 Are source of relevant information on global good practices 65 7.03 1.59 54 6.60 1.99 Are adequately disseminated 65 5.30 2.09 52 5.65 2.10 Are translated enough into local language* 54 3.60 2.07 44 4.54 2.18 Are adaptable to Maldives’s specific development challenges and 67 5.77 1.81 53 5.76 1.82 country circumstances *Significantly different between FY 2014 and FY 2018 FY 2014 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 76 6.49 1.80 61 6.12 1.84 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 73 6.57 1.82 58 6.88 1.79 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 46 6.76 1.96 38 6.52 2.43 The World Bank Group effectively monitors and evaluates the 68 6.63 1.86 52 6.38 2.35 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 60 6.55 1.98 47 6.37 2.02 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 45 6.35 1.92 36 6.43 2.00 reasonable The World Bank Group’s conditions on its lending are reasonable 58 6.57 1.96 36 6.29 2.04 The World Bank Group takes decisions quickly in Maldives 51 5.77 1.99 45 5.84 1.98 Working with the World Bank Group increases Maldives’s 72 6.76 1.82 55 6.82 1.91 institutional capacity Where country systems are adequate, the World Bank Group 47 6.48 1.99 39 6.35 1.73 makes appropriate use of them 73 World Bank Group Country Opinion Survey 2018: Maldives F. The Future Role of the World Bank Group in Maldives When considering the combination of services that the World Bank Group offers in Maldives, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Maldives? (Select only ONE response) Percentage of Respondents FY 2014 FY 2018 Financial services 44.9% 32.9% Knowledge products 21.3% 24.7% Convening services 6.7% 5.5% None of the above 0.0% 1.4% The combination is appropriate for Maldives 18.0% 26.0% Don’t know 9.0% 9.6% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2018 Yes 21.7% 25.3% No 78.3% 74.7% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2018 Yes 72.3% 69.9% No 27.7% 30.1% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2014 FY 2018 High speed/WiFi' 98.7% 97.1% Dial-up 1.3% 2.9% ' In FY 2014, the category was “High speed.” Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 67 7.12 1.55 55 6.80 1.78 I find the information on the World Bank Group’s websites useful. 70 7.50 1.64 55 7.18 1.90 The World Bank Group’s social media channels are valuable 35 6.65 1.80 38 6.63 2.20 sources of information about the institution 74 World Bank Group Country Opinion Survey 2018: Maldives Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Maldives? (Choose no more than TWO) collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your Indicator Question Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website country? Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank Group’s 5.98 6.47 6.42 5.57 6.14 6.28 5.93 6.69 6.00 6.43 6.24 6.00 effectiveness in Maldives. Overall the World Bank Group currently plays a relevant role in 5.98 6.07 6.26 5.40 5.90 6.31 5.64 6.88 6.02 6.05 6.06 5.93 development in Maldives The World Bank Group’s work is aligned with what I consider the 5.77 6.13 6.16 5.37 5.74 6.38 5.75 6.42 5.85 6.09 5.95 6.00 development priorities for Maldives Responsiveness to needs 6.18 6.38 6.51 5.67 6.28 6.35 6.00 6.83 6.44 6.17 6.21 6.89 Flexibility (in terms of the institution’s products and services) 5.75 6.27 6.27 5.13 5.92 6.10 5.66 6.55 5.80 6.17 5.90 6.44 Flexibility (in terms of changing country circumstances) 5.42 6.31 6.28 4.64 5.64 6.29 5.70 6.20 5.46 6.28 5.83 6.11 Being inclusive 5.59 6.08 6.18 4.75 5.88 5.75 5.43 6.57 5.58 6.09 5.83 5.83 Openness (sharing data and other information) 6.14 6.78 6.72 5.67 6.28 6.72 6.30 6.71 6.38 6.52 6.33 7.00 Collaboration with the Government 7.40 7.19 7.53 6.76 7.23 7.52 6.91 8.08 7.38 7.29 7.23 7.83 The speed in which it gets things accomplished on the ground 5.79 5.85 6.02 5.35 5.98 5.57 5.49 6.50 5.73 5.97 5.86 5.75 Helping to bring discipline/effective supervision to implementation of 5.54 6.12 5.93 5.44 5.95 5.55 5.44 6.45 5.68 5.93 5.80 5.80 investment projects Collaboration with civil society 4.32 5.42 5.05 4.00 4.94 4.46 4.48 5.30 4.48 5.07 4.82 4.45 Staff accessibility 5.11 5.85 5.87 4.00 5.71 4.96 5.10 6.05 4.87 5.97 5.39 5.55 Collaboration with other donors and development partners 5.42 6.00 6.03 4.87 5.82 5.50 5.23 6.58 5.52 5.92 5.76 5.44 Collaboration with the private sector 5.09 5.30 5.57 4.33 5.24 5.24 5.09 5.50 4.90 5.64 5.26 5.13 Straightforwardness and honesty 6.78 6.73 6.88 6.50 7.05 6.30 6.38 7.55 6.65 6.93 6.91 6.18 Treating clients and stakeholders in Maldives with respect 7.81 7.52 7.96 6.75 7.60 7.76 7.28 8.25 7.55 7.77 7.56 8.22 Being a long-term partner 7.78 7.70 7.87 7.37 7.54 8.08 7.43 8.28 7.77 7.69 7.66 8.08 To what extent does the World Bank Group’s work help to achieve 6.23 6.42 6.38 6.21 6.35 6.30 6.12 6.71 6.27 6.41 6.34 6.31 development results in Maldives? The World Bank Group’s financial instruments meet the needs of 5.80 6.04 6.09 5.57 5.85 6.21 5.72 6.33 5.81 6.14 6.00 5.80 Maldives The World Bank Group meets Maldives’s needs for knowledge 6.05 6.50 6.14 6.77 6.24 6.33 6.14 6.46 6.53 6.00 6.38 5.73 services The World Bank Group's knowledge work and activities are adaptable to Maldives’s specific development challenges and 5.41 6.10 5.93 4.87 5.46 6.05 5.53 5.86 5.28 6.12 5.63 5.78 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 6.18 6.08 6.35 5.71 6.05 6.45 6.00 6.50 6.13 6.25 6.21 6.07 results in your country? Overall, how would you rate the technical quality of the World Bank 6.83 7.08 6.96 6.94 6.80 7.22 6.81 7.23 7.11 6.75 6.94 7.00 Group's knowledge work and activities? The World Bank Group takes decisions quickly in Maldives 5.58 6.32 6.20 5.08 5.79 6.21 5.83 6.06 5.55 6.24 5.95 5.67 Where country systems are adequate, the World Bank Group 6.09 6.78 6.73 5.67 6.30 6.92 6.09 7.00 6.37 6.60 6.50 6.40 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 75 World Bank Group Country Opinion Survey 2018: Maldives Appendix F: Maldives FY 2018 Questionnaire World Bank Group Country Survey FY 2018 – Maldives The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Maldives or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Maldives, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Maldives. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 76 World Bank Group Country Opinion Survey 2018: Maldives SECTION A: GENERAL ISSUES FACING MALDIVES A1. Listed below are a number of development priorities in Maldives. Please identify which of the following you consider the most important development priorities in Maldives. (Choose no more than THREE) 1 Job creation/employment 15 Fisheries 2 Tourism 16 Anti corruption 3 Education 17 Environmental management 4 Global/regional integration 18 Poverty or inequality reduction Social protection (e.g., pensions, targeted social 5 19 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 6 20 Trade and exports and men, and boys and girls) 7 Private sector development 21 Crime and violence Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 22 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 9 Urban development 23 Judiciary reform 10 Energy 24 Economic growth 11 Water and sanitation 25 Disaster risk management 12 Pollution 26 Equality of opportunity (i.e., social inclusion) 13 Health 27 Information and communications technology 14 Financial markets A2. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Maldives? (Choose no more than THREE) 1 Information and communications technology 14 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 2 15 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 3 Trade and exports 16 and men, and boys and girls) 4 Crime and violence 17 Private sector development 5 Climate change (e.g., mitigation, adaptation) 18 Education 6 Transport (e.g., roads, bridges, transportation) 19 Global/regional integration 7 Energy 20 Tourism 8 Anti corruption 21 Urban development 9 Judiciary reform 22 Environmental management 10 Economic growth 23 Water and sanitation 11 Disaster risk management 24 Pollution 12 Equality of opportunity (i.e., social inclusion) 25 Job creation/employment 13 Fisheries 26 Health 77 World Bank Group Country Opinion Survey 2018: Maldives SECTION A: GENERAL ISSUES A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Maldives? (Choose no more than TWO) 1 Greater access to financial markets and products 2 Job growth outside the tourism industry 3 Greater access to health and nutrition for citizens 4 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 5 Better educational opportunities in the islands 6 Consistent economic growth across atolls 7 More reliable social safety net 8 Greater voice and participation for citizens to help ensure greater accountability 9 Education and training that better ensure job opportunity 10 Better quality public services 11 Better employment opportunities for young people 12 Better employment opportunities for women 13 Other (please specify):_____________________________________ 78 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Maldives? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Maldives. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Maldives solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Maldives, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Maldives? (Choose no more than THREE) 1 Private sector development 15 Crime and violence 2 Financial markets 16 Information and communications technology 3 Health 17 Fisheries 4 Global/regional integration 18 Poverty or inequality reduction Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 19 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 6 Energy 20 Judiciary reform 7 Water and sanitation 21 Economic growth 8 Pollution 22 Disaster risk management 9 Job creation/employment 23 Equality of opportunity (i.e., social inclusion) Social protection (e.g., pensions, targeted social 10 24 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 11 25 Trade and exports and men, and boys and girls) 12 Education 26 Environmental management 13 Tourism 27 Anti corruption 14 Urban development 79 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Maldives? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   80 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Maldives? (Choose no more than TWO) 1 Not adequately sensitive to political/social realities in Maldives 2 Arrogant in its approach 3 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 4 Not sufficiently focused on results 5 Not enough public disclosure of its work 6 Not willing to honestly criticize policies and reform efforts in the country 7 Inadequate World Bank Group’s staffing in Maldives 8 Staff too inaccessible 9 Not collaborating enough with private sector 10 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 11 Not aligned with country priorities 12 Too influenced by developed countries 13 World Bank Group’s processes too slow 14 World Bank Group’s processes too complex 15 Not exploring alternative policy options 16 Not in it for the long term 17 Its advice and strategies do not lend themselves to practical problem solving 18 The credibility of its knowledge/data 19 Other (please specify): __________________________________________________ 20 Don’t know B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Maldives? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 81 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Maldives Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  5 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Maldives? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Maldives The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Maldives 82 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Maldives, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Maldives with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  83 World Bank Group Country Opinion Survey 2018: Maldives SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Poor donor coordination 2 Corruption 3 The World Bank Group does not provide the government with consistent support throughout the reform effort 4 There is not an adequate level of citizen/civil society participation 5 Reforms are not well thought out in light of country challenges 6 Poor coordination within the Government 7 There is an inadequate level of private sector participation and support 8 The World Bank Group is not sensitive enough to political/social realities on the ground 9 Lack of/inadequate levels of capacity in Government 10 Poor coordination within the World Bank Group 11 Other (please specify): ________________________________________ 84 World Bank Group Country Opinion Survey 2018: Maldives SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Maldives, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Maldives? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector (i.e., public financial management, fiscal 5 1 2 3 4 5 6 7 8 9 10  sustainability) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Tourism 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Financial markets 1 2 3 4 5 6 7 8 9 10  12 Environmental management 1 2 3 4 5 6 7 8 9 10  13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  14 Poverty or inequality reduction 1 2 3 4 5 6 7 8 9 10  15 Economic growth 1 2 3 4 5 6 7 8 9 10  16 Disaster risk management 1 2 3 4 5 6 7 8 9 10  17 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  18 Fisheries 1 2 3 4 5 6 7 8 9 10  85 World Bank Group Country Opinion Survey 2018: Maldives SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Maldives? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Maldives? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Maldives The World Bank Group meets Maldives’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. How effectively does the World Bank Group help Maldives to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all C7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Pandemic Emergency Finance Facility (PEF) and the Catastrophe Deferred Draw Down Option (CAT-DDO). In general, how familiar are you with these new or expanded financial instruments in Maldives? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Maldives’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C8 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C9 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C10 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  86 World Bank Group Country Opinion Survey 2018: Maldives SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Maldives, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Maldives’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 87 World Bank Group Country Opinion Survey 2018: Maldives SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Maldives Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Maldives’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them 88 World Bank Group Country Opinion Survey 2018: Maldives SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALDIVES F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Maldives? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Maldives’s economy 2 Work more with private sector 3 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 4 Increase the level of capacity development in the country 5 Offer more innovative knowledge services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Work faster 8 Reduce the complexity of obtaining World Bank Group financing 9 Help to bring discipline/effective supervision to implementation of World Bank Group projects 10 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 11 Offer more innovative financial products 12 Ensure greater selectivity in its work 13 Work more with civil society and beneficiary representatives 14 Leverage the private sector more (i.e., mobilize private sector development) 15 Improve the quality of its experts as related to Maldives’s specific challenges 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Maldives, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Maldives? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Maldives 6 Don’t know 89 World Bank Group Country Opinion Survey 2018: Maldives SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALDIVES F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Maldives? Maldives? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Crisis preparedness   5 Crisis response   6 Access to justice systems   7 Security mechanisms   8 Conflict resolution mechanisms   9 Support domestic resource mobilization   10 Access to basic services   11 Capacity of state institutions   12 Jobs   13 Improving livelihoods   14 Social safety nets   15 Stimulating dialogue to promote stability   90 World Bank Group Country Opinion Survey 2018: Maldives SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Maldives? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 91 World Bank Group Country Opinion Survey 2018: Maldives SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 92 World Bank Group Country Opinion Survey 2018: Maldives SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Maldives? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 93 World Bank Group Country Opinion Survey 2018: Maldives SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Maldives? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Maldives? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Capital Male 2 Provinces (Atolls) Thank you for completing the survey! 94