World Bank Group Country Opinion Survey 2019: Kenya FY 2019 Kenya Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 May 2019 World Bank Group Country Opinion Survey 2019: Kenya Acknowledgements Kenya Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from Kenya country team and the independent fielding agency SBO Research. In particular, PORG is grateful for the support from Keziah Muthembwa (Communications Officer) who coordinated the survey related activities from Nairobi, Kenya. 1 World Bank Group Country Opinion Survey 2019: Kenya Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Kenya ........................................................8 V. Overall Attitudes toward the World Bank Group .......................10 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................31 IX. The Future Role of the World Bank Group in Kenya ..................35 X. Communication and Outreach ..................................................40 XI. Appendices ................................................................................44 KENYA 2 World Bank Group Country Opinion Survey 2019: Kenya I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Kenya perceive the WBG. The survey explored: ▪ General Issues Facing Kenya ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Kenya ▪ Communication and Information Sharing ▪ Background Information II. Methodology In March 2019, 610 stakeholders of the WBG in Kenya were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 423 stakeholders participated in the survey (69% response rate). Respondents completed the questionnaire with a representative from the local fielding agency or received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 86%, N=558). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 91). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendices A and B for data on all survey questions. Appendices C, D, E, and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Kenya III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/ community-based organizations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of a parliamentarian were included in the “Other” category. There were no respondents from the office of the President/Prime Minister, and from the judiciary branch. 4 World Bank Group Country Opinion Survey 2019: Kenya III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Kenya III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Coastal and Eastern County, Western and Nyanza County, Arid and semi-arid county, Central Region County, and other regions, these locations were combined in one category: “Outside Nairobi”. Geographic location comparisons can be found in Appendix C (page 82). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Kenya III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of familiarity with the WBG compared to the FY’15 Country Survey (weighted mean in FY’19 = 6.59; weighted mean in FY’15 = 6.94)1. ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings for the WBG’s overall effectiveness in Kenya, their agreement that the WBG plays a relevant role in Kenya’s development, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Kenya. 1The means in the chart were calculated based on un-weighted data. Please refer to Appendix E (page 91) for more details on weighting. 7 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya Optimism for the Future of Kenya Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Kenya were “job creation/employment” (29%), and “economic growth” (22%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (15% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Kenya, compared to the rest of respondents in other areas of work (education specialists = 57%; others = 42%).2 2When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about the development priorities in the country. 10 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the biggest contributors to poverty reduction in Kenya were “job creation/employment” (65%), and “economic growth” (35%). 11 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) The Impact of Global Challenges on Kenya 12 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) Trust in Institutions 13 World Bank Group Country Opinion Survey 2019: Kenya IV. General Issues Facing Kenya (continued) Trust in the Private Sector Civil Society Engagement 14 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group Attributions for Slow/Failed Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to “lack of/inadequate levels of capacity in Government” (30%), and to that “the WBG is not sensitive enough to political/social realities on the ground” (26%). 15 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group (continued) Influence on Kenya’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means presented in this chart were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from the office of minister had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from independent government institutions and the private sector/financial sector/private banks had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 60). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.3) compared to respondents who do not collaborate with the WBG (mean rating = 6.4). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 96). 18 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Kenya were its “financial resources” (48%). 19 World Bank Group Country Opinion Survey 2019: Kenya V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weakness in its work in Kenya was “World Bank Group’s processes too slow” (29%). 20 World Bank Group Country Opinion Survey 2019: Kenya VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2019: Kenya VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 45) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2019: Kenya VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages presented in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates The World Bank Group’s Work in Kenya: Year Comparison8 The World Bank Group’s Work in Kenya: Collaboration 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) Effectiveness of WBG’s Support Contribution of the WBG’s Delivery Work 29 World Bank Group Country Opinion Survey 2019: Kenya VII. How the World Bank Group Operates (continued) Effectiveness of WBG’s Support for Management of Crisis Related Risks 30 World Bank Group Country Opinion Survey 2019: Kenya VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 31 World Bank Group Country Opinion Survey 2019: Kenya VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Kenya’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Kenya VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2019: Kenya VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Kenya’s Needs for Financial Instruments13 (Indicator Question) Familiarity with WBG’s New Financial Instruments 13 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2019: Kenya IX. The Future Role of the WBG in Kenya Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “improve the competitiveness of its financing compared to markets” (29%), and “reach out more to groups outside of Government” (24%) to make itself of greater value in Kenya. 35 World Bank Group Country Opinion Survey 2019: Kenya IX. The Future Role of the WBG in Kenya (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with the “media” (34%), “NGOs/Community-based organizations (CBOs)” (29%), “academia/think tanks/research institutes” (26%), and “local government” (23%), to ensure better development results in Kenya. 36 World Bank Group Country Opinion Survey 2019: Kenya IX. The Future Role of the WBG in Kenya (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “job creation/employment” (27%), and “education” (27%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (15% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “education,” compared to the rest of respondents in other areas of work (education specialists = 57%; others = 37%).14 14When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 37 World Bank Group Country Opinion Survey 2019: Kenya IX. The Future Role of the WBG in Kenya (continued) Future Combination of the WBG Services 38 World Bank Group Country Opinion Survey 2019: Kenya IX. The Future Role of the WBG in Kenya (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 39 World Bank Group Country Opinion Survey 2019: Kenya X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 60) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Kenya from “local newspapers” (40%) and the “Internet” (40%). 40 World Bank Group Country Opinion Survey 2019: Kenya X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s website” (49%). 41 World Bank Group Country Opinion Survey 2019: Kenya X. Communication and Outreach (continued) Access to the Internet15 WBG Interaction Frequency 15 Percentages presented in the charts on this page were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2019: Kenya X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 43 World Bank Group Country Opinion Survey 2019: Kenya XI. Appendices A. Responses to All Questions across All Respondents...................... 45 B. Responses to All Questions by Stakeholder Groups ...................... 60 C. Responses to Indicator Questions by Geographic Location .......... 82 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 85 E. Responses to Select Questions by Year......................................... 91 F. Indicator Questions as a Function of Exposure to the WBG .......... 96 G. Kenya FY 2019 COS Questionnaire ................................................ 97 KENYA 44 World Bank Group Country Opinion Survey 2019: Kenya Appendix A: Responses to All Questions across All Respondents (N=423) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all responden ts (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Kenya Percentage of Respondents 1. When you think about the future in Kenya, are you … ? (N=421) Very pessimistic 5.9% Somewhat pessimistic 7.1% Somewhat optimistic 34.4% Very optimistic 47.3% Not sure 5.2% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Kenya is … ? (N=412) Increasing 63.6% Decreasing 22.3% Staying about the same 14.1% 3. Listed below are a number of development priorities in Kenya. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Kenya. (Choose no more than THREE) (Responses Combined; N=419) Education 44.9% Job creation/employment 27.9% Health 25.8% Agriculture and rural development 22.7% Economic growth 21.5% Food security 20.0% Transport (e.g., roads, airports, bridges, maritime) 15.3% Water and sanitation 13.8% Gender equity (closing the gap between women and men, and boys and girls) 12.4% Anti-corruption 11.7% Poverty reduction 11.0% Energy 10.7% Public sector governance/reform (i.e., government effectiveness, public financial 9.8% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance, cash transfers) 9.3% Urban development 7.2% Climate change (e.g., mitigation, adaptation) 7.2% Private sector development 6.7% Natural resource management (Renewable: water, forests, etc.; Non-renewable: 6.2% petroleum, natural gas, metals, etc.) Financial markets 3.3% Trade competitiveness and exports 3.3% Disaster risk management 1.7% Equality of opportunity (i.e., social inclusion) 1.4% Information and communications technology 0.7% 45 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues Facing Kenya (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Kenya? (Choose no more than THREE) (Responses Combined; N=419) Education 40.8% Economic growth 35.1% Job creation/employment 34.4% Food security 23.9% Agriculture and rural development 17.4% Equality of opportunity (i.e., social inclusion) 17.2% Health 14.8% Trade competitiveness and exports 12.9% Anti-corruption 12.9% Social protection (e.g., pensions, targeted social assistance, cash transfers) 11.7% Public sector governance/reform (i.e., government effectiveness, public financial 11.0% management, public expenditure, fiscal system reform) Energy 9.1% Gender equity (closing the gap between women and men, and boys and girls) 8.4% Private sector development 8.1% Transport (e.g., roads, airports, bridges, maritime) 6.7% Climate change (e.g., mitigation, adaptation) 6.4% Natural resource management (Renewable: water, forests, etc.; Non-renewable: 5.7% petroleum, natural gas, metals, etc.) Water and sanitation 5.5% Information and communications technology 5.0% Disaster risk management 3.6% Urban development 2.9% Financial markets 1.7% 5. When economic and/or social reform efforts fail or are slow to take place in Kenya, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=398) Corruption 55.0% Poor coordination within the government 33.7% Inadequate level of government accountability 29.6% Reforms are not well thought out in light of country challenges 16.6% Political pressures and obstacles 16.3% Inadequate level of capacity in the government 13.1% Private sector involvement and/or influence 11.3% Inadequate level of private sector participation 10.6% Inadequate level of citizen/civil society participation 8.0% Inadequate level of donor coordination 2.3% Other 0.5% 46 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues Facing Kenya (continued) 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/country government 412 2 6.14 2.49 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 413 1 6.57 1.84 3. The World Bank Group* 403 2 7.09 1.78 4. The International Monetary Fund 411 4 6.84 1.74 5. UN 409 4 7.00 1.85 6. Regional development banks 411 4 6.79 1.83 7. Kenya’s Central Bank 411 2 6.79 1.81 8. International private sector 413 3 6.73 1.89 9. Domestic private sector 406 1 6.57 1.87 10. International civil society (e.g., NGOs, CBOs) 410 1 6.63 1.90 11. Domestic civil society (e.g., NGOs, CBOs) 412 3 6.49 1.95 12. Faith-based institutions 414 2 6.58 1.99 13. Domestic traditional media and their web presence (e.g., newspapers, TV 414 2 6.47 1.96 stations, radio) 14. International media and their web presence 417 0 6.56 1.95 15. Web based media (i.e., blogs, social media, other web-based news and 414 2 6.45 2.08 information sources) Direction Getting Getting Getting Getting 7. Please describe the direction Kenya is moving much somewhat Staying somewhat much in, when considering … ? worse worse the same better better 1. Human development (e.g., health, education, 7.7% 7.0% 21.2% 54.6% 9.6% and social protection) N=416 2. Equal opportunity for girls and boys, men and 4.3% 13.0% 34.7% 35.4% 12.5% women N=415 3. Growing Kenya’s economy in a way that leads 9.9% 19.8% 29.0% 34.5% 6.8% to jobs and employment N=414 4. The gap between the rich and the poor N=412 14.6% 25.2% 30.3% 21.1% 8.7% 5. Making government more effective N=415 7.2% 18.1% 32.3% 33.0% 9.4% 6. Anti-corruption N=413 15.3% 17.4% 21.3% 36.6% 9.4% 7. Attracting new sources of foreign investment 2.7% 14.0% 34.5% 38.6% 10.1% N=414 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Kenya? (Choose no more than TWO) (Responses Combined; N=410) Jobs/employment 50.2% Terrorism 38.8% The gap between the rich and the poor 33.2% Climate change 20.7% Environmental degradation 14.1% Fragility in Kenya or neighboring countries 11.2% Technology based disruption 10.2% Trade constraints 8.0% Migrants and refugees 6.1% Geo political uncertainty 4.9% 47 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues Facing Kenya (continued) 9. When thinking about development efforts in Kenya, do you think that civil Percentage of Respondents society (e.g., NGOs, CBOs) should … ? (N=419) Engage significantly less 1.4% Engage somewhat less 13.4% Engage somewhat more 25.8% Engage significantly more 53.9% Engage at the same level it does currently 4.3% Don't know 1.2% 10. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in Kenya? (N=419) To a very low degree 5.0% To a somewhat low degree 22.4% To a somewhat high degree 35.6% To a very high degree 36.5% Don't know 0.5% 11. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in Kenya? (N=420) To a very low degree 4.0% To a somewhat low degree 21.2% To a somewhat high degree 35.2% To a very high degree 38.8% Don't know 0.7% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Kenya? 417 n/a 6.65 1.73 (1-Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s e ffectiveness 417 0 7.29 1.73 in Kenya.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kenya solve its most complicated 412 4 7.27 1.67 development challenges? (1-To no degree at all, 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Kenya, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Kenya? (Choose no more than THREE) (Responses Combined; N=416) Education 40.4% Health 32.2% Anti-corruption 29.3% Poverty reduction 29.3% Job creation/employment 26.9% Agriculture and rural development 17.3% Water and sanitation 13.7% Transport (e.g., roads, airports, bridges, maritime) 13.7% Energy 12.0% Public sector governance/reform (i.e., government effectiveness, public financial 11.3% management, public expenditure, fiscal system reform) Economic growth 10.3% Food security 9.1% Gender equity (closing the gap between women and men, and boys and girls) 7.9% Private sector development 6.7% Financial markets 6.7% Trade competitiveness and exports 6.5% Social protection (e.g., pensions, targeted social assistance, cash transfers) 6.0% Information and communications technology 3.6% Natural resource management (Renewable: water, forests, etc.; Non-renewable: 3.6% petroleum, natural gas, metals, etc.) Equality of opportunity (i.e., social inclusion) 2.9% Disaster risk management 2.4% Urban development 1.7% Climate change (e.g., mitigation, adaptation) 1.4% Percentage of Respondents (N=401) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Kenya? Value Value Combined Financial resources 32.0% 10.0% 42.0% Capacity development related to World Bank Group 14.0% 16.5% 30.5% supported projects Technical assistance 14.0% 15.3% 29.3% Implementation support 10.0% 14.3% 24.3% Policy advice, studies, analyses 10.0% 11.0% 21.0% Promoting knowledge sharing 5.0% 11.8% 16.8% Data and statistics 6.0% 5.3% 11.3% Bringing together different groups of stakeholders 4.0% 6.3% 10.3% Mobilizing third party financial resources 3.0% 7.0% 10.0% Donor coordination 0.0% 2.8% 2.8% Other 0.0% 0.0% 0.0% 49 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Kenya? (Choose no more than TWO) (Responses Combined; N=410) Not adequately flexible 34.6% World Bank Group’s processes too slow and complex 23.4% Too influenced by developed countries 20.5% Not willing to honestly criticize policies and reform efforts in the country 16.8% Not adequately sensitive to political/social realities in Kenya 16.3% Staff too inaccessible 13.4% Not aligned with country priorities 12.9% Not collaborating enough with partners such as bilaterals, multilaterals, trust 10.7% funds, UN Not enough public disclosure of its work 8.8% Not collaborating enough with private sector 6.6% Not collaborating enough with civil society (e.g., NGOs, CBOs) 5.9% Inadequate World Bank Group’s staffing in Kenya 5.1% Not sufficiently focused on sustainable results 3.9% Don’t know 2.7% Arrogant in its approach 2.7% Other 0.2% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Kenya? (Select only ONE response) (N=415) To a fully sufficient degree 20.2% To a somewhat sufficient degree 37.3% To a somewhat insufficient degree 28.9% To a very insufficient degree 11.3% Don’t know 2.2% 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., educat ion, Percentage of Respondents health, social protection)? (N=412) Increased its emphasis recently 36.7% Decreased its emphasis recently 30.3% Emphasis has remained pretty consistent over time 27.7% Don’t know 5.3% 50 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=408) Youth/university groups 34.6% Local government 29.2% Academia/think tanks/research institutes 23.0% Beneficiaries 22.8% Private sector 21.1% Donor community 15.7% NGOs/Community Based Organizations 15.0% Foundations 14.7% Media 12.7% Parliament 4.4% Other 1.2% Don’t know 0.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Kenya? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 408 4 7.25 1.74 in Kenya* 11. The World Bank Group’s work is aligned with what I consider the 405 5 7.03 1.91 development priorities for Kenya* To what extent is the World Bank Group an effective development partner in Degree Kenya, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 398 15 7.13 1.83 13. Flexibility (in terms of the institution’s products and services)* 402 12 6.62 1.86 14. Flexibility (in terms of changing country circumstances)* 401 13 6.67 1.88 15. Being inclusive* 400 14 6.81 1.81 16. Openness (sharing data and other information)* 403 7 7.11 1.79 17. Collaboration with the Government* 402 6 7.23 1.64 18. The speed in which it gets things accomplished on the ground* 401 10 6.77 1.81 19. Helping to bring discipline/effective supervision to implementation of 401 9 6.96 1.71 investment projects* 20. Collaboration with civil society* 388 19 6.77 1.81 21. Staff accessibility* 399 9 6.86 1.80 22. Collaboration with other donors and development partners* 396 16 6.92 1.61 23. Collaboration with the private sector* 396 17 6.83 1.77 24. Straightforwardness and honesty* 400 9 7.12 1.77 25. Treating clients and stakeholders in Kenya with respect* 402 9 7.15 1.69 26. Being a long-term partner* 403 10 7.38 1.79 51 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Kenya? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance, cash transfers) 316 91 7.36 1.87 2. Private sector development 368 39 6.80 1.67 3. Education 363 35 7.34 1.69 4. Public sector governance/reform (i.e., government effectiveness, public financial management, public procurement and contracts delivery, public 378 30 6.97 1.50 expenditure, fiscal system reform) 5. Food security 372 33 7.08 1.67 6. Urban development 359 43 7.17 1.74 7. Energy 354 46 7.17 1.65 8. Water and sanitation 369 35 7.31 1.56 9. Job creation/employment 371 31 6.90 1.80 10. Health 374 26 7.20 1.57 11. Financial markets 351 54 7.16 1.68 12. Transport (e.g., roads, airports, bridges, maritime) 376 27 7.20 1.63 13. Agriculture and rural development 372 32 7.25 1.54 14. Trade competitiveness and exports 353 49 7.20 1.62 15. Natural resource management (Renewable: water, forests, etc.; Non- 351 52 7.11 1.60 renewable: petroleum, natural gas, metals, etc.) 16. Climate change (e.g., mitigation, adaptation) 340 61 7.25 1.75 17. Poverty reduction 376 27 6.99 1.81 18. Anti-corruption 362 38 6.93 1.88 19. Economic growth 384 21 7.10 1.69 20. Disaster risk management 351 55 7.03 1.67 21. Equality of opportunity (i.e., social inclusion) 357 46 7.13 1.75 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Kenya?* (1-To no degree at all, 10-To a very significant 409 2 7.37 1.73 degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 406 6 7.26 1.69 agenda in Kenya?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Kenya? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 401 14 7.06 1.72 needs of Kenya* 5. The World Bank Group meets Kenya’s needs for knowledge services (e.g., 407 8 6.82 1.71 research, analysis, data, technical assistance)* 52 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) 6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Kenya? (Select only ONE Percentage of Respondents response) (N=411) Very familiar 29.7% Somewhat familiar 38.4% Somewhat unfamiliar 15.8% Very unfamiliar 11.9% Don’t know 4.1% How effectively does the World Bank Group support Kenya’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 7. To build stronger domestic resource mobilization systems in the Government 375 37 7.05 1.87 (e.g., tax collection) 8. To develop better and stronger data collection/analytics systems within the 387 27 7.03 1.69 Government 9. To strengthen the country’s crisis preparedness 377 31 7.05 1.77 10. To identify and monitor risks 377 32 7.05 1.76 Systematic Country Diagnosis and Country Partnership Framework Activities N DK Mean SD 11. How effectively does the World Bank Group’s SCD and CPF activities support Kenya’s efforts to manage crisis related risks? (1-Not effectively at all, 10-Very 327 69 7.76 1.63 effectively) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=410) Weekly 4.1% Monthly 28.8% A few times a year 40.2% Rarely 23.4% Never 3.4% In Kenya, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 398 15 6.87 1.90 3. Include appropriate level of stakeholder involvement during preparation 399 14 6.80 1.78 4. Lead to practical solutions 398 17 6.89 1.73 5. Are source of relevant information on global good practices 404 9 6.93 1.69 6. Are adequately disseminated 402 13 6.73 1.82 7. Are translated enough into local language 387 26 6.69 2.00 8. Are adaptable to Kenya’s specific development challenges and country 406 9 6.81 1.78 circumstances* 53 World Bank Group Country Opinion Survey 2019: Kenya D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 408 6 7.40 1.72 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 407 8 7.47 1.63 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 378 35 7.14 1.93 2. The World Bank Group effectively monitors and evaluates the projects and 403 11 7.13 1.56 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 400 14 6.86 1.80 4. The World Bank Group’s Environmental and Social Framework requirements 391 22 6.83 1.69 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 388 20 6.93 1.74 6. The World Bank Group takes decisions quickly in Kenya* 396 18 6.75 1.79 7. Working with the World Bank Group increases Kenya’s institutional capacity 399 14 7.07 1.71 8. Where country systems (e.g., procurement, financial management, etc.) are 395 18 6.98 1.68 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 397 16 7.02 1.71 supervision of projects) To what extent does each of the following aspects of the World Bank Grou p’s Degree delivery work contribute to solving Kenya’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. Conceptualization (understanding and framing the problem) 399 14 7.10 1.63 11. Design (appraising and planning the solutions) 395 18 6.95 1.58 12. Implementation (executing, carrying out, monitoring and making 401 9 6.98 1.52 appropriate adjustments) 13. Evaluation (assessing the impact and results) 401 11 7.22 1.64 Donor Support to Refugees N DK Mean SD 14. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Kenya? (1-To no 396 19 7.30 1.82 degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2019: Kenya E. Working with the World Bank Group (continued) 15. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Kenya? (Choose no more than TWO) (Responses Combined; N=414) Health 49.5% Education 39.4% Jobs 26.3% Supporting poor and marginalized local communities 20.5% Public services 14.7% Infrastructure 14.0% Social cohesion 10.6% Business development 9.7% Macro issues (fiscal accounts, balance of payments, etc.) 5.1% Don’t know 1.4% Other 1.0% F. The Future Role of the World Bank Group in Kenya 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Kenya? (Choose no more than TWO) (Responses Combined; N=416) Offer more innovative financial products 23.8% Increase the level of capacity development in the country 21.4% Work faster 17.1% Engage more effectively with civil society (e.g., NGOs, CBOs) 16.6% Provide more adequate data/knowledge/statistics/figures on Kenya’s economy 16.3% Collaborate more effectively with Government clients (e.g., national, state, local) 15.6% Offer more innovative knowledge services 15.4% Engage more directly with beneficiaries 14.4% Reduce the complexity of obtaining World Bank Group financing 13.9% Ensure greater selectivity in its work 12.7% Help to bring discipline/effective supervision to implementation of World Bank 9.9% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 7.2% funds, UN Improve the quality of its experts as related to Kenya’s specific challenges 5.8% Engage more effectively with private sector 4.1% Other 0.5% 2. When considering the combination of services that the World Bank Group offers in Kenya, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Kenya? (Select only ONE response) (N=416) Financial services 40.9% Knowledge products 29.3% Convening services 16.3% The combination is appropriate for Kenya 12.5% None of the above 0.5% Don't know 0.5% 55 World Bank Group Country Opinion Survey 2019: Kenya G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Kenya? (N=412) Never 2.9% Less than once a year 13.8% Once a year to a few times a year 48.3% Less than once a month 14.3% At least once a month 18.4% At least once a week 2.2% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Kenya? (Choose no more than TWO) (Responses Combined; N=415) Internet 55.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 40.7% Local newspapers 23.9% International television 19.5% Periodicals 14.5% Local television 10.8% International radio 8.4% International newspapers 8.2% Local radio 5.1% Other 0.7% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=416) World Bank Group’s website 53.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.4% e-Newsletters 26.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 25.5% World Bank Group’s publications and other written materials 21.4% World Bank Group’s seminars/workshops/conferences 20.7% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=381) High speed/WiFi 77.4% Dial-up 22.6% 56 World Bank Group Country Opinion Survey 2019: Kenya G. Communication and Information Sharing (continued) 5. Over the past SIX MONTHS, on average how often did Percentage of Respondents you do any of the following related to the World Bank Every few Every few Every few Group (WBG)? days weeks months Not at all Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) 7.1% 22.9% 55.4% 14.5% N=406 Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) 8.7% 29.3% 45.7% 16.4% N=403 Interacted with the WBG on Social Media (e.g. read a post or tweet, liked, commented, shared, retweeted) 6.0% 22.8% 46.0% 25.3% N=400 Visited a WBG website (e.g. read a blog, used data) 8.8% 34.3% 38.3% 18.5% N=399 Attended an event/conference hosted by the WBG 1.5% 16.4% 50.0% 32.1% N=390 Watched a webinar or online event hosted by the WBG 0.8% 14.1% 48.5% 36.6% N=396 Read some or all of a WBG research paper or publication 2.3% 23.1% 52.5% 22.1% N=394 Met professionally with WBG staff 1.5% 16.5% 44.4% 37.7% N=401 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=417) Employee of a Ministry, Ministerial Department or Implementation Agency 17.5% Independent Government Institution (i.e., Regulatory Agency, Central 13.4% Bank/oversight institution) Private Sector Organization 11.3% Multilateral Agency 7.7% Academia/Research Institute/Think Tank 7.2% PMU overseeing implementation of project/Consultant/Contractor working on 5.8% World Bank Group supported project/program Office of Minister 5.3% Bilateral Agency 5.3% NGO/Community Based Organization 5.0% Private Foundation 4.8% Financial Sector/Private Bank 4.1% Local Government Office or Staff 3.8% Media (press, radio, TV, web, etc.) 3.1% Trade Union 2.4% Youth Group 1.7% Other 1.0% Office of Parliamentarian 0.5% Faith-Based Group 0.2% Office of the President, Prime Minister 0% Judiciary Branch 0% 57 World Bank Group Country Opinion Survey 2019: Kenya H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=418) Education 14.6% Finance and markets 13.4% Transport and ICT 12.0% Generalist (specialized in multiple sectors) 8.9% Governance 6.9% Trade and competitiveness 6.2% Water 5.5% Agriculture 4.8% Jobs 3.8% Social protection and labor 3.6% Macroeconomics and fiscal management 3.6% Energy and extractives 3.1% Other 2.9% Gender 2.6% Urban, rural, and social development 2.2% Health, nutrition, and population 1.9% Poverty 1.7% Public-private partnerships 1.4% Fragility, conflict and violence 0.5% Environment and natural resources 0.2% Climate Change 0.2% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? (N=402) Yes 74.4% No 25.6% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/ work with in Kenya? (Select only ONE response) (N=294) The World Bank (IBRD/IDA) 55.8% The International Finance Corporation (IFC) 29.9% The Multilateral Investment Guarantee Agency (MIGA) 12.2% International Centre for Settlement of Investment Disputes (ICSID) 2.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=290) Yes 72.1% No 27.9% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Kenya? (Choose no more than TWO) (Responses Combined; N=414) Engage in World Bank Group related/sponsored events/activities 55.3% Collaborate as part of my professional duties 34.1% Use World Bank Group reports/data 29.0% Use World Bank Group website for information, data, research, etc. 15.5% Observer (i.e., follow in media, discuss in informal conversations, etc.) 10.4% 58 World Bank Group Country Opinion Survey 2019: Kenya H. Background Information (continued) Percentage of Respondents 7. What’s your gender? (N=409) Female 26.7% Male 73.3% Percentage of Respondents 8. What’s your age? (N=413) 25 and under 1.2% 26-35 9.4% 36-45 32.4% 46-55 43.3% 56 and above 13.6% Percentage of Respondents 9. Which best represents your geographic location? (N=413) Nairobi County 90.8% Coastal and Eastern County 4.8% Western and Nyanza County 2.2% Arid and semi-arid county 1.2% Central Region County 0.7% Other 0.2% North and Central Rift Valley County 0% 59 World Bank Group Country Opinion Survey 2019: Kenya Appendix B: Responses to All Questions by Stakeholder Groups16  Office of Minister N= 22  Employee of a Ministry/PMU/Consultant on WBG Project N= 97  Local Government N=16  Bilateral/Multilateral Agency N=54  Private Sector/Financial Sector/Private Bank N=64  CSO N=59  Media N=13  Independent Government Institution N=56  Academia N=30  Other N=6 A. General Issues facing Kenya When you think about the future in Kenya, are you … ? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Very pessimistic 0.0% 4.2% 0.0% 7.4% 6.3% 8.5% 7.7% 5.4% 6.7% 0.0% Somewhat pessimistic 0.0% 7.4% 6.3% 0.0% 9.4% 10.2% 7.7% 8.9% 6.7% 16.7% Somewhat optimistic 18.2% 40.0% 25.0% 27.8% 32.8% 40.7% 30.8% 39.3% 26.7% 50.0% Very optimistic 81.8% 38.9% 68.8% 61.1% 40.6% 35.6% 53.8% 46.4% 56.7% 33.3% Not sure 0.0% 9.5% 0.0% 3.7% 10.9% 5.1% 0.0% 0.0% 3.3% 0.0% Do you think that economic opportunity for citizens in Kenya is … ?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Increasing 86.4% 55.4% 56.3% 83.0% 58.1% 55.2% 50.0% 67.3% 70.0% 66.7% Decreasing 4.5% 32.6% 25.0% 3.8% 25.8% 29.3% 50.0% 14.5% 13.3% 33.3% Staying about the same 9.1% 12.0% 18.8% 13.2% 16.1% 15.5% 0.0% 18.2% 16.7% 0.0% *Significantly different between stakeholder groups 16 Only 417 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 60 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) Listed below are a number of development priorities in Kenya. Please identify which of the following you consider the most important development priorities in Kenya. (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Education* 27.3% 36.5% 37.5% 50.0% 34.4% 62.7% 38.5% 50.0% 63.3% 0.0% Public sector governance/reform* 4.5% 11.5% 37.5% 9.6% 4.7% 6.8% 23.1% 3.6% 10.0% 20.0% Food security 22.7% 18.8% 12.5% 15.4% 17.2% 25.4% 46.2% 21.4% 13.3% 60.0% Social protection 0.0% 8.3% 12.5% 7.7% 20.3% 10.2% 7.7% 5.4% 3.3% 20.0% Gender equity 9.1% 14.6% 25.0% 15.4% 15.6% 8.5% 15.4% 7.1% 6.7% 20.0% Private sector development 0.0% 10.4% 12.5% 9.6% 4.7% 0.0% 0.0% 10.7% 3.3% 0.0% Urban development 13.6% 4.2% 18.8% 5.8% 10.9% 8.5% 0.0% 3.6% 10.0% 0.0% Energy 13.6% 11.5% 0.0% 17.3% 7.8% 8.5% 7.7% 7.1% 13.3% 40.0% Water and sanitation* 13.6% 28.1% 6.3% 9.6% 4.7% 6.8% 15.4% 12.5% 16.7% 0.0% Job creation/employment 27.3% 26.0% 12.5% 25.0% 28.1% 25.4% 38.5% 44.6% 26.7% 0.0% Health* 63.6% 21.9% 6.3% 34.6% 17.2% 22.0% 30.8% 25.0% 40.0% 0.0% Financial markets 4.5% 1.0% 6.3% 7.7% 7.8% 1.7% 0.0% 0.0% 3.3% 0.0% Economic growth 36.4% 16.7% 6.3% 26.9% 15.6% 28.8% 30.8% 17.9% 23.3% 20.0% Natural resource management 0.0% 6.3% 6.3% 3.8% 10.9% 6.8% 0.0% 3.6% 3.3% 40.0% Climate change 4.5% 6.3% 18.8% 9.6% 6.3% 10.2% 0.0% 3.6% 3.3% 40.0% Transport* 13.6% 19.8% 12.5% 7.7% 29.7% 15.3% 0.0% 10.7% 0.0% 0.0% Agriculture and rural development 9.1% 21.9% 31.3% 28.8% 23.4% 15.3% 15.4% 28.6% 30.0% 0.0% Trade competitiveness and exports 0.0% 4.2% 6.3% 3.8% 1.6% 3.4% 0.0% 7.1% 0.0% 0.0% Poverty reduction 13.6% 12.5% 12.5% 3.8% 12.5% 11.9% 15.4% 8.9% 13.3% 0.0% Anti-corruption 13.6% 12.5% 0.0% 5.8% 14.1% 10.2% 15.4% 12.5% 13.3% 40.0% Disaster risk management* 0.0% 1.0% 12.5% 0.0% 3.1% 1.7% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 4.5% 0.0% 0.0% 1.9% 0.0% 5.1% 0.0% 1.8% 0.0% 0.0% Information and communications technology 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kenya? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Equality of opportunity 27.3% 17.7% 6.7% 20.8% 6.3% 20.3% 15.4% 17.9% 26.7% 0.0% Natural resource management 4.5% 10.4% 6.7% 3.8% 3.1% 10.2% 0.0% 0.0% 6.7% 0.0% Social protection 18.2% 11.5% 33.3% 15.1% 12.5% 8.5% 7.7% 1.8% 16.7% 20.0% Trade competitiveness and exports 9.1% 9.4% 20.0% 17.0% 20.3% 11.9% 0.0% 12.5% 3.3% 40.0% Climate change 4.5% 10.4% 6.7% 9.4% 7.8% 1.7% 0.0% 1.8% 6.7% 0.0% Transport 9.1% 11.5% 6.7% 7.5% 10.9% 3.4% 0.0% 1.8% 0.0% 0.0% Energy 4.5% 8.3% 13.3% 15.1% 3.1% 16.9% 7.7% 3.6% 10.0% 20.0% Economic growth 40.9% 33.3% 33.3% 34.0% 28.1% 33.9% 53.8% 32.1% 46.7% 60.0% Disaster risk management 4.5% 6.3% 0.0% 1.9% 6.3% 1.7% 0.0% 0.0% 0.0% 20.0% Information and communications technology 0.0% 4.2% 6.7% 5.7% 9.4% 5.1% 0.0% 3.6% 6.7% 0.0% Agriculture and rural development* 4.5% 27.1% 13.3% 18.9% 6.3% 8.5% 23.1% 30.4% 10.0% 20.0% Job creation/employment* 18.2% 20.8% 26.7% 18.9% 39.1% 50.8% 46.2% 50.0% 40.0% 40.0% Public sector governance/reform 9.1% 17.7% 6.7% 13.2% 14.1% 6.8% 7.7% 7.1% 3.3% 0.0% Gender equity 4.5% 8.3% 20.0% 5.7% 10.9% 8.5% 0.0% 3.6% 10.0% 40.0% Private sector development* 0.0% 9.4% 26.7% 7.5% 17.2% 5.1% 0.0% 3.6% 0.0% 20.0% Education 63.6% 32.3% 33.3% 37.7% 39.1% 42.4% 61.5% 50.0% 46.7% 20.0% Food security 36.4% 21.9% 6.7% 24.5% 28.1% 22.0% 30.8% 21.4% 30.0% 0.0% Urban development 0.0% 1.0% 6.7% 3.8% 6.3% 3.4% 0.0% 1.8% 3.3% 0.0% Water and sanitation* 18.2% 6.3% 0.0% 13.2% 0.0% 1.7% 7.7% 3.6% 6.7% 0.0% Anti-corruption 13.6% 15.6% 6.7% 3.8% 12.5% 15.3% 15.4% 14.3% 10.0% 20.0% Health 9.1% 13.5% 0.0% 13.2% 14.1% 15.3% 23.1% 25.0% 10.0% 0.0% Financial markets 0.0% 0.0% 6.7% 3.8% 0.0% 3.4% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) When economic and/or social reform efforts fail or are slow to take place in Kenya, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Reforms are not well thought out in light of 13.6% 11.8% 0.0% 14.8% 17.7% 17.9% 7.7% 26.9% 20.7% 20.0% country challenges Poor coordination within the government 36.4% 34.1% 33.3% 46.3% 32.3% 26.8% 38.5% 28.8% 34.5% 20.0% Inadequate level of government accountability 31.8% 31.8% 40.0% 25.9% 37.1% 21.4% 30.8% 25.0% 34.5% 40.0% Inadequate level of capacity in the government 13.6% 14.1% 20.0% 18.5% 11.3% 5.4% 7.7% 11.5% 20.7% 20.0% Political pressures and obstacles 9.1% 16.5% 13.3% 16.7% 22.6% 19.6% 0.0% 17.3% 6.9% 20.0% Corruption 40.9% 52.9% 60.0% 40.7% 50.0% 60.7% 69.2% 69.2% 58.6% 60.0% Private sector involvement and/or influence* 36.4% 9.4% 13.3% 11.1% 9.7% 12.5% 15.4% 7.7% 3.4% 0.0% Inadequate level of private sector participation 13.6% 10.6% 13.3% 13.0% 8.1% 14.3% 7.7% 1.9% 13.8% 20.0% Inadequate level of citizen/civil society 0.0% 9.4% 6.7% 9.3% 4.8% 12.5% 23.1% 5.8% 6.9% 0.0% participation Inadequate level of donor coordination 4.5% 4.7% 0.0% 0.0% 0.0% 5.4% 0.0% 1.9% 0.0% 0.0% Other 0.0% 1.2% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reforms are not well thought out in light of 13.6% 11.8% 0.0% 14.8% 17.7% 17.9% 7.7% 26.9% 20.7% 20.0% country challenges *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The national/country government* 22 7.86 2.87 94 6.14 2.11 15 6.13 2.03 54 7.57 2.12 61 5.54 2.08 57 6.25 2.19 13 5.92 2.53 56 4.37 2.63 29 6.72 2.94 5 7.00 2.35 Bilateral organizations (e.g., DFID, JICA, GIZ, 22 7.95 2.24 93 6.49 1.83 14 5.86 1.83 54 7.39 1.42 64 5.94 1.40 58 6.52 1.88 13 6.23 2.09 56 5.86 1.71 28 7.71 1.65 5 7.40 2.30 USAID)* The World Bank Group* 21 8.48 2.14 90 7.06 1.74 11 5.91 2.26 54 7.61 1.58 61 6.84 1.41 58 6.59 1.82 13 6.62 1.90 55 6.82 1.71 29 8.21 1.32 5 7.60 1.14 The International Monetary Fund* 22 7.64 1.92 92 6.64 1.86 15 6.87 1.55 53 7.38 1.55 64 6.39 1.34 58 6.66 1.70 12 6.58 1.93 56 6.61 1.58 29 7.97 1.90 4 7.50 2.38 UN* 22 8.05 2.10 94 6.90 1.84 14 5.79 1.89 54 7.52 1.56 61 6.52 1.61 58 6.76 2.00 11 7.18 2.09 55 6.84 1.88 29 8.03 1.27 5 7.40 2.41 Regional development banks* 22 8.18 2.15 93 6.57 1.70 15 6.60 1.12 54 7.69 1.82 63 6.32 1.64 58 7.03 1.54 11 7.09 2.07 56 6.00 1.76 29 7.17 1.93 4 6.50 1.29 Kenya’s Central Bank* 22 7.95 1.65 94 6.65 1.79 15 6.40 1.35 54 7.61 1.47 63 6.48 1.63 57 6.86 1.76 11 6.73 2.01 55 5.85 1.74 29 7.38 2.08 5 6.80 2.17 International private sector* 21 7.71 2.43 95 6.21 1.87 15 6.60 1.35 54 7.74 1.65 64 6.44 1.51 58 6.93 1.76 10 6.80 2.35 56 5.95 1.81 29 7.55 1.64 5 7.20 2.39 Domestic private sector* 22 7.91 2.14 90 6.18 1.73 15 6.93 1.22 54 7.43 1.66 61 6.07 1.46 58 6.95 1.62 11 6.55 1.81 56 5.54 2.01 29 7.07 2.27 5 7.20 1.64 International civil society* 22 8.09 1.85 94 5.97 2.10 15 6.53 1.36 54 7.61 1.56 63 5.97 1.64 55 7.04 1.58 12 6.33 1.50 56 6.20 1.75 29 7.45 1.84 5 7.00 2.35 Domestic civil society* 22 8.09 2.07 95 5.94 1.74 15 6.53 1.51 54 7.63 1.84 63 6.05 1.66 56 6.70 1.62 12 6.33 2.06 55 5.62 1.78 29 6.79 2.51 5 7.80 1.79 Faith-based institutions* 21 8.19 1.50 95 6.33 1.93 15 6.67 1.59 54 7.22 2.00 63 5.81 1.65 58 6.95 1.95 13 6.15 2.48 55 5.85 1.86 29 7.21 1.99 5 7.20 2.17 Domestic traditional media and their web 22 8.32 1.78 96 6.28 1.78 15 6.33 1.92 54 7.44 1.71 63 5.75 1.46 57 6.54 1.75 12 6.50 2.07 55 5.44 2.06 29 7.14 2.37 5 7.00 1.58 presence* International media and their web presence* 22 8.27 1.98 96 5.92 2.02 15 6.53 1.41 54 7.65 1.71 64 6.16 1.64 58 6.50 1.79 12 6.50 2.15 56 6.02 1.84 29 7.07 2.02 5 8.00 1.23 Web based media* 22 8.00 2.14 94 5.96 1.95 15 6.27 1.39 54 7.63 1.81 64 5.88 1.68 57 6.67 1.96 12 6.50 2.15 56 5.38 2.12 29 7.34 2.33 5 7.40 1.52 *Significantly different between stakeholder groups Please describe the direction Kenya is moving in, when considering … ? (1-Getting much worse, 5-Getting much better) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Human development* 22 3.91 95 3.55 15 3.40 54 4.09 64 3.36 58 3.12 12 3.08 56 3.32 29 3.83 6 3.67 Equal opportunity for girls and 22 4.14 94 3.45 15 3.20 54 3.65 64 3.19 57 3.16 13 2.85 56 3.16 29 3.86 6 3.67 boys, men and women* Growing Kenya’s economy in a way that leads to jobs and 22 3.77 94 3.16 15 3.20 54 3.63 63 2.98 58 2.95 12 2.58 56 2.41 29 3.17 6 3.50 employment* The gap between the rich and the 22 3.50 92 2.63 15 2.87 54 3.43 63 2.65 57 2.86 13 2.08 56 2.46 29 3.28 6 3.17 poor* Making government more effective* 22 3.59 95 3.11 15 3.60 54 3.72 64 2.92 57 3.14 13 3.23 55 2.87 29 3.41 6 2.50 Anti-corruption* 22 3.91 93 2.99 14 2.93 54 3.78 64 2.98 58 3.02 13 2.77 56 2.48 29 3.17 5 2.40 Attracting new sources of foreign 22 3.91 95 3.44 15 3.20 54 3.83 64 3.20 58 3.19 12 3.42 54 2.98 29 3.69 6 3.83 investment* *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) Listed below are global challenges. Which do you think have the most serious impact on Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Terrorism 54.5% 41.1% 7.1% 37.0% 33.9% 39.7% 46.2% 35.8% 44.8% 40.0% Migrants and refugees 4.5% 5.3% 7.1% 5.6% 6.5% 12.1% 0.0% 0.0% 10.3% 20.0% Climate change 18.2% 25.3% 42.9% 24.1% 17.7% 19.0% 23.1% 9.4% 24.1% 0.0% Jobs/employment* 36.4% 49.5% 50.0% 38.9% 43.5% 58.6% 53.8% 69.8% 41.4% 80.0% Trade constraints* 27.3% 3.2% 0.0% 14.8% 11.3% 5.2% 0.0% 5.7% 10.3% 0.0% Environmental degradation 0.0% 14.7% 7.1% 20.4% 16.1% 10.3% 7.7% 18.9% 13.8% 0.0% Fragility in Kenya or neighboring countries 4.5% 13.7% 14.3% 18.5% 17.7% 5.2% 7.7% 3.8% 6.9% 20.0% The gap between the rich and the poor 31.8% 28.4% 64.3% 29.6% 40.3% 24.1% 38.5% 39.6% 31.0% 40.0% Technology based disruption 18.2% 9.5% 0.0% 9.3% 8.1% 15.5% 23.1% 7.5% 6.9% 0.0% Geo political uncertainty 4.5% 7.4% 0.0% 1.9% 1.6% 5.2% 0.0% 5.7% 10.3% 0.0% *Significantly different between stakeholder groups When thinking about development efforts in Kenya, do you think that civil society (e.g., NGOs, CBOs) should … ?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Engage significantly less 0.0% 3.2% 0.0% 0.0% 1.6% 0.0% 0.0% 1.8% 0.0% 0.0% Engage somewhat less 4.5% 29.5% 33.3% 3.7% 15.6% 6.8% 0.0% 1.8% 13.3% 16.7% Engage somewhat more 9.1% 27.4% 20.0% 24.1% 34.4% 23.7% 46.2% 25.0% 16.7% 33.3% Engage significantly more 86.4% 37.9% 46.7% 70.4% 34.4% 57.6% 53.8% 66.1% 66.7% 50.0% Engage at the same level it does currently 0.0% 2.1% 0.0% 1.9% 7.8% 10.2% 0.0% 5.4% 3.3% 0.0% Don't know 0.0% 0.0% 0.0% 0.0% 6.3% 1.7% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you trust domestic private sector to engage in public service delivery in Kenya?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other To a very low degree 4.5% 5.3% 0.0% 3.7% 4.7% 8.5% 7.7% 3.6% 0.0% 33.3% To a somewhat low degree 9.1% 37.9% 60.0% 5.6% 23.4% 6.8% 0.0% 21.4% 26.7% 33.3% To a somewhat high degree 13.6% 38.9% 26.7% 25.9% 35.9% 42.4% 61.5% 42.9% 33.3% 0.0% To a very high degree 72.7% 17.9% 13.3% 64.8% 32.8% 42.4% 30.8% 32.1% 40.0% 33.3% Don't know 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2019: Kenya A. General Issues facing Kenya (continued) To what extent do you trust international private sector to engage in public service delivery in Kenya?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other To a very low degree 4.5% 7.3% 0.0% 3.7% 1.6% 3.4% 7.7% 3.6% 3.3% 0.0% To a somewhat low degree 9.1% 31.3% 26.7% 1.9% 28.1% 22.0% 15.4% 23.2% 6.7% 16.7% To a somewhat high degree 9.1% 40.6% 53.3% 33.3% 37.5% 32.2% 38.5% 35.7% 40.0% 16.7% To a very high degree 77.3% 20.8% 20.0% 61.1% 29.7% 42.4% 38.5% 35.7% 50.0% 66.7% Don't know 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 22 8.55 1.87 96 6.68 1.66 15 6.13 1.06 54 7.48 1.62 63 5.95 1.05 59 6.24 1.52 12 6.92 1.73 56 6.13 1.73 29 7.31 2.09 6 5.83 2.32 Bank Group in Kenya?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 22 8.82 1.53 96 7.22 1.71 15 6.93 1.83 54 8.11 1.61 63 6.54 1.51 59 7.15 1.62 12 7.17 1.64 56 6.79 1.50 29 7.86 1.92 6 7.67 1.63 World Bank Group’s effectiveness in Kenya.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Kenya 22 8.86 1.36 95 7.17 1.69 15 7.00 1.46 54 7.67 1.48 62 6.89 1.34 57 7.14 1.63 12 7.42 1.24 55 6.51 1.69 29 8.17 1.98 6 7.33 1.51 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Kenya, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kenya? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Private sector development 0.0% 6.3% 6.7% 11.3% 12.7% 1.7% 8.3% 3.6% 10.3% 0.0% Education 40.9% 34.4% 26.7% 32.1% 30.2% 54.2% 50.0% 46.4% 51.7% 50.0% Health* 27.3% 30.2% 6.7% 24.5% 28.6% 47.5% 58.3% 39.3% 24.1% 16.7% Financial markets 9.1% 5.2% 0.0% 5.7% 12.7% 6.8% 16.7% 3.6% 3.4% 0.0% Social protection* 4.5% 4.2% 26.7% 5.7% 11.1% 6.8% 0.0% 0.0% 3.4% 16.7% Gender equity 4.5% 12.5% 26.7% 5.7% 7.9% 6.8% 8.3% 0.0% 6.9% 16.7% Public sector governance/reform 0.0% 12.5% 20.0% 9.4% 17.5% 8.5% 8.3% 8.9% 10.3% 33.3% Energy 18.2% 12.5% 6.7% 22.6% 12.7% 11.9% 8.3% 5.4% 6.9% 0.0% Water and sanitation 13.6% 16.7% 13.3% 18.9% 7.9% 10.2% 25.0% 12.5% 13.8% 0.0% Job creation/employment 18.2% 25.0% 20.0% 24.5% 25.4% 22.0% 33.3% 39.3% 27.6% 66.7% Food security* 36.4% 12.5% 0.0% 13.2% 3.2% 5.1% 8.3% 5.4% 3.4% 16.7% Urban development 0.0% 4.2% 0.0% 0.0% 3.2% 0.0% 0.0% 1.8% 0.0% 0.0% Trade competitiveness and exports 4.5% 6.3% 6.7% 7.5% 12.7% 5.1% 0.0% 7.1% 0.0% 0.0% Anti-corruption* 54.5% 17.7% 13.3% 45.3% 22.2% 28.8% 0.0% 32.1% 51.7% 16.7% Information and communications technology 0.0% 3.1% 0.0% 3.8% 1.6% 8.5% 8.3% 1.8% 3.4% 16.7% Poverty reduction* 50.0% 24.0% 20.0% 15.1% 33.3% 35.6% 50.0% 39.3% 20.7% 0.0% Transport* 4.5% 21.9% 40.0% 5.7% 12.7% 8.5% 0.0% 12.5% 13.8% 0.0% Agriculture and rural development 4.5% 22.9% 20.0% 20.8% 15.9% 11.9% 8.3% 19.6% 17.2% 16.7% Natural resource management 0.0% 5.2% 6.7% 7.5% 1.6% 1.7% 0.0% 3.6% 3.4% 0.0% Economic growth 4.5% 10.4% 20.0% 17.0% 12.7% 3.4% 8.3% 7.1% 10.3% 33.3% Disaster risk management 4.5% 3.1% 0.0% 3.8% 3.2% 1.7% 0.0% 0.0% 3.4% 0.0% Equality of opportunity 0.0% 4.2% 6.7% 0.0% 3.2% 5.1% 0.0% 0.0% 3.4% 0.0% Climate change 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 6.9% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kenya? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Greatest Value Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Bringing together different groups of stakeholders 9.1% 7.5% 0.0% 3.7% 3.3% 5.3% 0.0% 0.0% 3.6% 0.0% Capacity development related to World Bank 18.2% 11.8% 8.3% 14.8% 13.1% 17.5% 9.1% 14.8% 17.9% 25.0% Group supported projects Technical assistance 9.1% 17.2% 16.7% 13.0% 19.7% 3.5% 0.0% 16.7% 17.9% 0.0% Policy advice, studies, analyses 4.5% 7.5% 16.7% 13.0% 21.3% 7.0% 9.1% 5.6% 10.7% 25.0% Financial resources 13.6% 32.3% 41.7% 25.9% 24.6% 43.9% 36.4% 40.7% 25.0% 25.0% Data and statistics 0.0% 6.5% 0.0% 3.7% 9.8% 10.5% 18.2% 0.0% 3.6% 25.0% Promoting knowledge sharing 9.1% 3.2% 0.0% 1.9% 3.3% 7.0% 9.1% 7.4% 7.1% 0.0% Implementation support* 36.4% 11.8% 0.0% 18.5% 1.6% 3.5% 18.2% 11.1% 3.6% 0.0% Mobilizing third party financial resources 0.0% 2.2% 16.7% 5.6% 1.6% 1.8% 0.0% 3.7% 10.7% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent 2nd Greatest Value Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Bringing together different groups of stakeholders 0.0% 6.5% 0.0% 9.3% 1.6% 8.8% 9.1% 9.3% 7.1% 0.0% Capacity development related to World Bank 27.3% 21.7% 16.7% 18.5% 9.8% 12.3% 0.0% 20.4% 10.7% 0.0% Group supported projects Technical assistance 22.7% 19.6% 25.0% 16.7% 9.8% 10.5% 18.2% 16.7% 7.1% 0.0% Policy advice, studies, analyses 0.0% 6.5% 8.3% 11.1% 13.1% 14.0% 18.2% 14.8% 14.3% 25.0% Financial resources* 0.0% 15.2% 0.0% 1.9% 9.8% 12.3% 18.2% 7.4% 10.7% 50.0% Data and statistics 4.5% 4.3% 8.3% 3.7% 9.8% 7.0% 9.1% 0.0% 7.1% 0.0% Promoting knowledge sharing 4.5% 8.7% 8.3% 18.5% 18.0% 10.5% 0.0% 11.1% 10.7% 0.0% Implementation support 27.3% 14.1% 25.0% 13.0% 11.5% 12.3% 9.1% 13.0% 14.3% 25.0% Mobilizing third party financial resources 13.6% 1.1% 8.3% 3.7% 11.5% 10.5% 18.2% 3.7% 14.3% 0.0% Donor coordination 0.0% 2.2% 0.0% 3.7% 4.9% 1.8% 0.0% 3.7% 3.6% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Not sufficiently focused on sustainable results 0.0% 4.3% 0.0% 3.7% 3.3% 5.2% 25.0% 1.8% 3.4% 0.0% Inadequate World Bank Group’s staffing in Kenya 0.0% 2.2% 7.1% 3.7% 6.6% 8.6% 0.0% 7.1% 10.3% 0.0% Not collaborating enough with partners such as 18.2% 8.6% 14.3% 7.4% 11.5% 17.2% 16.7% 5.4% 10.3% 16.7% bilaterals, multilaterals, trust funds, UN Not adequately flexible* 54.5% 35.5% 50.0% 51.9% 27.9% 24.1% 16.7% 32.1% 24.1% 0.0% Not willing to honestly criticize policies and reform 9.1% 15.1% 14.3% 24.1% 9.8% 19.0% 25.0% 16.1% 24.1% 33.3% efforts in the country Staff too inaccessible 13.6% 9.7% 7.1% 7.4% 16.4% 19.0% 25.0% 12.5% 13.8% 50.0% Not collaborating enough with private sector* 9.1% 3.2% 7.1% 1.9% 18.0% 5.2% 0.0% 5.4% 10.3% 0.0% Not aligned with country priorities 27.3% 15.1% 14.3% 13.0% 8.2% 8.6% 16.7% 16.1% 3.4% 0.0% Not adequately sensitive to political/social realities 22.7% 21.5% 21.4% 13.0% 16.4% 13.8% 16.7% 7.1% 17.2% 33.3% in Kenya Too influenced by developed countries 4.5% 20.4% 21.4% 25.9% 19.7% 25.9% 16.7% 21.4% 20.7% 0.0% World Bank Group’s processes too slow and 18.2% 34.4% 28.6% 25.9% 13.1% 12.1% 8.3% 28.6% 27.6% 33.3% complex* Not collaborating enough with civil society 0.0% 4.3% 7.1% 9.3% 3.3% 8.6% 8.3% 5.4% 10.3% 0.0% Not enough public disclosure of its work 13.6% 6.5% 0.0% 3.7% 11.5% 13.8% 8.3% 12.5% 6.9% 0.0% Arrogant in its approach 4.5% 2.2% 0.0% 3.7% 4.9% 1.7% 0.0% 1.8% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% Don’t know 0.0% 1.1% 0.0% 0.0% 3.3% 3.4% 0.0% 7.1% 3.4% 0.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Kenya?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other To a fully sufficient degree 68.2% 15.8% 0.0% 35.2% 11.1% 19.0% 7.7% 10.7% 33.3% To a somewhat sufficient degree 22.7% 43.2% 57.1% 42.6% 27.0% 34.5% 38.5% 42.9% 26.7% 66.7% To a somewhat insufficient degree 9.1% 30.5% 35.7% 9.3% 42.9% 27.6% 46.2% 33.9% 20.0% 16.7% To a very insufficient degree 0.0% 8.4% 7.1% 11.1% 19.0% 10.3% 0.0% 12.5% 20.0% 16.7% Don't know 0.0% 2.1% 0.0% 1.9% 0.0% 8.6% 7.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? * Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Increased its emphasis recently 72.7% 30.5% 30.8% 55.6% 24.2% 41.4% 33.3% 25.0% 50.0% 0.0% Decreased its emphasis recently 9.1% 35.8% 46.2% 13.0% 41.9% 29.3% 25.0% 37.5% 13.3% 50.0% Emphasis has remained pretty consistent over 18.2% 27.4% 23.1% 27.8% 25.8% 17.2% 41.7% 35.7% 36.7% 50.0% time Don't know 0.0% 6.3% 0.0% 3.7% 8.1% 12.1% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Youth/university groups 54.5% 34.8% 28.6% 18.5% 36.1% 43.1% 15.4% 35.7% 37.9% 40.0% Private sector 13.6% 22.8% 28.6% 16.7% 32.8% 15.5% 15.4% 25.0% 13.8% 0.0% Local government 18.2% 25.0% 35.7% 37.0% 26.2% 22.4% 38.5% 41.1% 24.1% 40.0% Beneficiaries 22.7% 26.1% 7.1% 33.3% 19.7% 15.5% 23.1% 21.4% 27.6% 0.0% Donor community* 31.8% 9.8% 0.0% 24.1% 8.2% 17.2% 7.7% 16.1% 31.0% 0.0% NGOs/Community Based Organizations* 31.8% 10.9% 7.1% 14.8% 1.6% 19.0% 23.1% 23.2% 13.8% 40.0% Parliament 0.0% 6.5% 14.3% 7.4% 3.3% 6.9% 0.0% 0.0% 0.0% 0.0% Foundations 18.2% 8.7% 14.3% 25.9% 13.1% 13.8% 30.8% 7.1% 20.7% 20.0% Media* 0.0% 16.3% 35.7% 5.6% 14.8% 17.2% 30.8% 5.4% 0.0% 40.0% Academia/think tanks/research institutes* 9.1% 31.5% 7.1% 16.7% 36.1% 19.0% 15.4% 16.1% 31.0% 0.0% Other 0.0% 2.2% 0.0% 0.0% 1.6% 1.7% 0.0% 1.8% 0.0% 0.0% Don’t know 0.0% 1.1% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Kenya? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 22 8.50 1.85 94 7.57 1.63 13 6.77 1.30 54 7.89 1.48 62 6.56 1.46 56 6.89 1.73 13 6.38 1.94 56 6.68 1.71 29 7.90 2.08 6 7.50 1.23 relevant role in development in Kenya* The World Bank Group’s work is aligned with what I consider the development priorities for 22 8.32 2.19 92 6.80 1.94 14 7.29 1.33 54 8.20 1.62 61 6.38 1.43 56 6.75 1.95 13 6.62 1.76 55 6.40 1.86 29 7.86 1.85 6 7.00 2.00 Kenya* *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Kenya, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 21 8.81 1.63 91 6.89 1.77 15 6.87 1.60 52 8.02 1.60 56 6.75 1.49 55 7.02 1.73 13 6.85 1.57 56 6.41 2.07 29 7.69 1.91 6 7.33 1.51 Flexibility (in terms of the institution’s products 22 8.18 1.74 92 6.33 1.79 15 6.20 1.61 52 7.83 1.57 58 5.91 1.47 56 6.59 1.81 12 6.50 1.57 56 6.00 1.95 29 7.24 1.96 6 7.17 1.84 and services)* Flexibility (in terms of changing country 22 8.27 1.80 94 6.57 1.82 14 6.93 1.44 52 7.46 1.72 58 6.21 1.80 55 6.51 1.69 13 6.46 1.33 55 5.82 1.90 29 7.17 2.24 6 7.00 1.10 circumstances)* Being inclusive 21 8.05 1.69 93 6.62 1.87 14 6.50 1.79 52 7.75 1.66 59 6.32 1.57 55 6.80 1.79 12 6.75 1.71 54 6.30 1.70 30 7.10 1.86 6 7.00 1.67 Openness (sharing data and other information)* 22 8.45 1.68 93 6.83 1.80 15 7.13 1.51 53 7.77 1.69 58 6.90 1.46 55 6.96 1.81 12 6.67 1.61 55 6.80 1.87 30 7.27 1.98 6 7.17 2.48 Collaboration with the Government* 22 8.45 1.71 92 7.14 1.57 15 6.67 1.59 53 7.85 1.47 59 6.81 1.32 53 7.25 1.75 12 7.42 1.44 56 6.75 1.76 30 7.63 1.67 6 6.67 1.86 The speed in which it gets things accomplished 22 8.68 1.43 92 6.55 1.87 15 6.53 1.46 53 7.64 1.58 58 6.12 1.39 53 6.77 1.65 13 6.38 1.39 56 6.07 1.94 29 7.28 1.71 6 7.17 2.64 on the ground* Helping to bring discipline/effective supervision 22 8.18 1.65 93 6.98 1.68 15 6.60 1.24 54 7.41 1.62 60 6.17 1.55 54 6.87 1.54 11 6.64 1.91 55 6.98 1.77 28 7.21 2.04 5 7.20 2.28 to implementation of investment projects* Collaboration with civil society* 22 8.50 1.57 84 6.51 1.68 15 6.73 1.34 53 7.87 1.72 60 6.35 1.45 52 6.50 1.83 10 6.60 1.58 53 6.08 1.81 29 7.00 2.02 6 6.67 1.86 Staff accessibility* 22 8.23 1.80 92 6.84 1.65 15 6.33 1.45 54 7.46 1.54 57 6.39 1.35 52 6.92 1.93 12 6.42 1.56 55 6.33 1.93 30 7.43 2.10 6 5.33 3.01 Collaboration with other donors and 22 7.86 1.70 90 6.74 1.62 15 6.60 1.12 52 7.62 1.48 61 6.39 1.26 53 6.91 1.57 11 6.73 2.10 53 6.51 1.60 29 7.52 1.62 6 7.33 2.50 development partners* Collaboration with the private sector* 22 8.41 1.84 86 6.44 1.68 15 6.67 1.35 54 8.00 1.45 62 6.31 1.36 53 6.92 1.74 12 6.17 1.03 53 5.98 1.76 29 7.52 1.90 6 6.50 2.35 Straightforwardness and honesty* 21 8.29 1.65 92 6.90 1.80 15 6.73 1.62 54 7.76 1.61 60 6.52 1.64 53 6.92 1.75 12 7.08 1.68 55 6.95 1.73 30 7.80 1.79 4 7.50 2.08 Treating clients and stakeholders in Kenya with 22 8.32 1.84 93 7.19 1.55 15 6.87 1.46 53 7.62 1.43 58 6.66 1.53 56 6.93 1.88 11 7.18 1.83 55 6.76 1.81 29 7.76 1.53 6 6.33 2.07 respect* Being a long-term partner* 22 8.64 1.79 91 7.54 1.77 15 6.73 1.83 54 7.80 1.53 60 6.72 1.64 54 7.24 1.63 12 7.00 1.54 56 7.13 1.99 29 7.90 2.01 6 7.50 1.05 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kenya? (1-Not effective at all, 10- Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 19 9.05 1.51 58 7.38 1.83 14 7.14 1.66 52 7.83 1.99 46 6.78 1.33 49 7.24 1.67 12 6.83 1.99 34 6.35 2.06 25 8.08 1.75 5 7.40 2.51 Private sector development* 21 8.38 1.75 73 6.44 1.72 15 6.67 1.45 54 7.56 1.24 59 6.17 1.40 53 6.85 1.57 11 6.45 1.21 48 6.44 1.73 27 7.37 1.69 4 6.25 2.63 Education* 22 8.41 1.74 80 7.34 1.61 14 6.57 1.83 52 8.00 1.58 45 6.78 1.36 53 7.23 1.64 12 6.92 1.56 49 6.80 1.55 28 8.04 1.84 5 6.40 2.70 Public sector governance/reform* 21 8.05 1.24 82 6.89 1.61 15 6.80 1.32 53 7.32 1.30 53 6.55 1.34 56 6.86 1.62 12 7.00 1.35 51 6.63 1.39 27 7.56 1.60 5 7.00 2.00 Food security* 22 8.36 1.84 79 6.85 1.74 15 6.40 1.45 51 7.86 1.54 55 6.62 1.45 53 7.00 1.36 12 6.58 1.24 50 6.92 1.66 28 7.11 1.91 5 7.60 2.07 Urban development* 21 8.38 1.86 81 7.10 1.77 14 6.79 1.31 52 7.79 1.26 49 6.67 1.76 49 6.90 1.71 13 7.23 1.54 46 6.57 1.76 25 8.12 1.67 6 7.17 1.72 Energy* 21 8.48 1.75 80 6.89 1.71 15 6.60 1.55 50 8.06 1.42 48 6.73 1.40 51 6.86 1.61 12 7.00 1.60 46 6.85 1.48 25 7.64 1.63 4 7.75 1.89 Water and sanitation* 21 8.43 1.72 82 7.30 1.55 15 6.33 1.35 53 8.00 1.37 56 6.64 1.42 50 6.94 1.36 12 7.00 1.41 46 7.24 1.58 26 7.96 1.46 6 7.17 2.14 Job creation/employment* 21 8.19 1.81 73 6.63 1.75 15 6.47 1.60 52 7.94 1.36 57 6.25 1.47 55 6.67 1.90 13 6.69 1.93 48 6.37 1.78 28 7.68 1.87 6 6.83 1.60 Health* 22 8.36 1.50 78 7.09 1.49 15 6.53 1.51 53 7.98 1.07 56 6.63 1.32 54 6.87 1.69 11 6.91 2.02 51 6.96 1.57 27 7.70 1.75 5 7.00 1.87 Financial markets* 21 8.48 1.37 71 7.20 1.70 15 6.20 1.27 51 7.86 1.56 50 6.54 1.36 53 7.11 1.61 12 6.42 1.62 44 6.45 1.78 26 7.92 1.38 5 8.20 1.48 Transport* 21 8.38 1.72 85 7.31 1.63 15 6.07 1.03 51 7.92 1.28 57 6.60 1.39 50 6.72 1.60 12 7.00 1.71 51 7.10 1.47 27 7.67 2.06 5 6.80 2.17 Agriculture and rural development* 21 8.71 1.65 79 7.01 1.65 15 6.73 1.22 52 7.88 1.32 57 6.44 1.25 51 6.96 1.52 11 7.36 1.21 51 7.16 1.29 26 8.15 1.38 6 7.67 1.51 Trade competitiveness and exports* 21 8.33 1.68 78 7.08 1.54 15 6.67 1.18 51 8.20 1.34 50 6.46 1.33 51 7.04 1.44 11 7.00 1.41 42 6.60 1.73 26 7.85 1.85 5 7.60 1.52 Natural resource management* 21 8.19 1.63 74 7.01 1.49 15 6.67 1.76 50 7.76 1.49 50 6.60 1.33 52 6.88 1.63 11 6.91 1.38 43 6.74 1.68 28 7.75 1.62 4 6.75 1.71 Climate change* 22 8.59 2.06 72 7.17 1.73 15 7.13 1.46 51 7.90 1.47 48 6.56 1.29 51 7.14 1.58 12 7.00 1.81 37 6.68 1.97 25 7.60 1.94 5 6.80 2.59 Poverty reduction* 22 8.50 1.30 78 6.74 1.96 15 6.33 1.59 52 7.88 1.65 59 6.32 1.53 56 6.80 1.87 11 6.64 1.36 48 6.67 1.48 28 7.71 1.90 4 6.75 1.71 Anti-corruption* 21 9.05 1.24 76 6.82 1.71 15 6.60 1.12 52 7.65 1.81 53 6.34 1.56 51 6.53 1.98 11 6.91 1.92 46 6.46 1.82 28 7.29 2.23 6 6.67 1.86 Economic growth* 22 8.82 1.30 80 6.74 1.70 15 7.07 1.22 52 7.83 1.45 57 6.63 1.57 56 6.64 1.73 12 7.08 1.88 54 6.96 1.52 28 7.61 1.64 5 6.80 2.49 Disaster risk management* 22 8.77 1.27 71 6.86 1.92 15 6.33 1.23 50 7.92 1.43 51 6.39 1.40 52 6.81 1.33 12 6.75 1.71 45 6.58 1.41 25 7.44 1.85 6 6.33 2.07 Equality of opportunity* 22 8.86 1.39 75 6.96 1.61 15 7.27 1.44 51 8.10 1.59 50 6.24 1.22 53 6.79 1.73 11 6.45 1.86 45 6.73 1.79 26 7.65 1.96 6 7.00 1.79 *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 22 9.27 1.39 95 7.18 1.83 15 7.00 1.56 54 8.22 1.66 61 6.51 1.26 57 7.42 1.39 12 7.50 1.57 56 6.77 1.51 30 8.13 1.81 5 7.00 2.45 Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group 22 8.95 1.70 94 7.21 1.63 15 7.33 1.59 54 8.00 1.59 60 6.52 1.33 56 7.30 1.44 13 7.31 1.55 56 6.54 1.76 29 7.72 1.81 5 6.60 1.34 influence the development agenda in Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Kenya? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 22 8.82 1.62 91 6.91 1.68 15 6.73 1.28 54 7.81 1.48 61 6.67 1.46 56 6.88 1.73 12 6.83 1.47 52 6.31 1.77 30 7.57 1.85 6 7.00 1.67 meet the needs of Kenya* The World Bank Group meets Kenya’s needs 22 8.41 1.59 94 6.48 1.75 15 6.07 1.58 54 7.54 1.63 62 6.19 1.37 56 6.93 1.56 12 6.67 1.44 53 6.57 1.56 30 7.53 1.66 6 6.33 2.73 for knowledge services* *Significantly different between stakeholder groups As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. In general, how familiar are you with these new or expanded financial instruments in Kenya?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Very familiar 59.1% 22.1% 33.3% 46.2% 27.4% 26.3% 23.1% 14.3% 46.7% 16.7% Somewhat familiar 27.3% 35.8% 33.3% 51.9% 38.7% 47.4% 53.8% 32.1% 20.0% 50.0% Somewhat unfamiliar 4.5% 14.7% 33.3% 1.9% 19.4% 15.8% 15.4% 25.0% 16.7% 16.7% Very unfamiliar 9.1% 18.9% 0.0% 0.0% 11.3% 7.0% 0.0% 25.0% 10.0% 16.7% Don’t know 0.0% 8.4% 0.0% 0.0% 3.2% 3.5% 7.7% 3.6% 6.7% 0.0% *Significantly different between stakeholder groups How effectively does the World Bank Group support Kenya’s efforts … ? (1-Not effectively at all, 10- Very effectively) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To build stronger domestic resource 22 8.64 1.99 78 6.87 1.91 14 6.86 1.29 53 7.92 1.58 54 6.87 1.401 54 6.93 1.60 13 7 1.63 51 5.82 2.00 28 7.57 2.17 5 7.20 1.30 mobilization systems in the Government* To develop better and stronger data collection/analytics systems within the 22 8.45 1.74 81 6.77 1.68 15 6.47 1.60 54 8.04 1.54 59 6.46 1.25 55 6.98 1.43 13 6.54 1.27 50 6.36 1.72 29 7.72 1.71 6 7.67 2.25 Government* To strengthen the country’s crisis 22 8.82 1.84 79 6.63 1.88 15 7.00 1.36 51 7.75 1.44 55 6.45 1.525 56 7.09 1.54 13 7 1.83 51 6.51 1.79 28 7.89 1.60 4 6.50 1.73 preparedness* To identify and monitor risks* 22 8.5 1.63 79 6.62 1.90 15 7.07 1.44 53 7.91 1.56 56 6.54 1.401 55 7.09 1.69 13 6.92 1.26 49 6.45 1.66 27 7.63 1.88 5 6.80 1.92 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Guinea’s 22 9.27 1.24 66 7.48 1.65 14 7.00 1.80 51 8.20 1.55 49 7.27 1.17 49 7.80 1.37 12 7.25 1.77 36 7.11 1.88 22 8.82 1.37 5 8.00 1.87 efforts to manage crisis related risks?* (1-Not effectively at all, 10- Very effectively) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Weekly 0.0% 7.3% 0.0% 5.7% 9.5% 0.0% 0.0% 0.0% 3.6% 0.0% Monthly 22.7% 40.6% 6.7% 39.6% 20.6% 17.2% 23.1% 24.1% 35.7% 40.0% A few times a year 63.6% 36.5% 66.7% 41.5% 34.9% 39.7% 46.2% 27.8% 53.6% 40.0% Rarely 13.6% 10.4% 26.7% 13.2% 34.9% 36.2% 23.1% 40.7% 7.1% 20.0% Never 0.0% 5.2% 0.0% 0.0% 0.0% 6.9% 7.7% 7.4% 0.0% 0.0% *Significantly different between stakeholder groups In Kenya, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 22 8.68 1.81 91 6.68 1.84 15 6.33 1.50 53 7.70 1.71 61 6.62 1.45 52 6.50 1.95 13 6.23 1.83 54 5.98 1.97 30 7.83 1.80 5 7.40 0.89 Include appropriate level of stakeholder 21 8.57 1.60 91 6.62 1.88 15 6.00 1.65 53 7.74 1.63 61 6.20 1.42 54 6.56 1.62 13 6.38 1.85 54 6.44 1.72 29 7.34 1.59 5 7.00 1.87 involvement during preparation* Lead to practical solutions* 22 8.64 1.50 91 6.81 1.60 15 6.07 1.44 53 7.60 1.60 62 6.31 1.50 52 6.60 1.55 12 6.08 1.62 55 6.35 1.73 29 8.03 1.78 5 7.00 1.87 Are source of relevant information on global 21 8.67 1.43 92 6.88 1.66 15 6.80 1.47 53 7.68 1.68 63 6.30 1.42 54 6.70 1.48 13 6.46 1.61 55 6.36 1.66 30 7.67 1.61 5 6.40 2.30 good practices* Are adequately disseminated* 22 8.45 1.77 91 6.53 1.68 15 6.27 1.39 53 7.70 1.59 62 5.94 1.40 54 6.69 1.82 13 6.69 1.65 53 6.25 1.82 30 7.33 2.01 6 5.83 2.86 Are translated enough into local language* 22 8.45 1.44 88 6.53 2.07 15 6.53 1.64 52 7.54 1.82 59 6.12 1.76 54 6.57 1.84 12 6.17 2.04 49 5.82 1.99 28 7.61 1.95 5 6.60 2.07 Are adaptable to Kenya’s specific development 22 8.45 2.04 94 6.51 1.84 15 6.60 1.50 53 7.75 1.43 62 6.18 1.44 55 6.76 1.72 13 6.46 1.56 54 6.35 1.59 30 7.40 1.89 5 6.60 2.41 challenges and country circumstances* *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2019: Kenya D. The World Bank Group’s Knowledge Work and Activities (continued) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 22 9.23 1.34 92 7.41 1.66 15 6.67 1.63 54 8.07 1.64 63 6.65 1.54 55 7.35 1.34 13 7.31 1.60 55 6.67 1.74 30 8.17 1.74 6 8.67 1.21 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 22 9.14 1.58 91 7.59 1.65 15 6.53 1.41 54 8.00 1.52 63 6.83 1.23 55 7.29 1.42 13 7.62 1.19 55 6.95 1.55 30 8.07 1.93 6 7.67 2.07 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 22 8.55 1.90 88 7.27 1.84 15 7.07 1.34 53 7.74 1.88 56 6.68 1.56 48 6.96 1.85 11 6.64 2.91 50 6.18 1.95 27 7.67 2.13 6 7.67 1.37 promptly* The World Bank Group effectively monitors and 22 8.41 1.76 94 7.30 1.49 15 6.53 1.36 53 7.49 1.31 61 6.66 1.46 53 6.98 1.42 12 6.33 1.72 56 6.77 1.60 28 7.54 1.75 6 7.33 1.97 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews 22 8.27 1.93 96 6.65 1.73 15 6.40 1.35 54 7.87 1.71 59 6.22 1.54 52 6.88 1.58 12 6.58 2.28 55 6.45 1.77 27 7.19 1.73 6 6.33 2.34 are done in a timely fashion* The World Bank Group’s Environmental and Social Framework requirements are 22 8.27 1.88 93 6.61 1.81 15 6.40 1.68 53 7.42 1.29 57 6.02 1.33 51 7.06 1.67 12 7.00 1.71 54 6.44 1.40 26 7.42 1.92 5 7.60 1.52 reasonable* The World Bank Group’s conditions on its 22 8.05 1.81 89 6.96 1.74 14 6.71 1.14 53 7.60 1.35 57 6.30 1.63 53 6.75 1.65 12 6.67 1.97 53 6.45 1.69 27 7.52 1.87 6 6.50 3.02 lending are reasonable* The World Bank Group takes decisions quickly 22 8.27 1.88 95 6.62 1.70 15 7.00 1.60 53 7.64 1.73 57 5.95 1.42 53 6.91 1.62 11 6.18 1.94 56 5.96 1.60 25 7.20 2.04 6 7.83 1.17 in Kenya* Working with the World Bank Group increases 22 8.36 1.56 94 6.86 1.72 15 7.00 1.81 53 7.87 1.33 60 6.25 1.37 53 7.06 1.60 12 7.00 1.81 53 6.89 1.61 28 7.68 1.98 6 6.50 2.88 Kenya’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 22 8.23 1.85 96 6.97 1.77 15 6.67 1.80 54 7.81 1.52 56 6.12 1.31 52 6.98 1.38 12 7.50 1.45 52 6.29 1.63 27 7.44 1.34 6 7.50 1.87 them* The World Bank Group provides effective 22 8.41 1.62 94 6.97 1.79 15 6.60 1.50 54 7.59 1.45 59 6.36 1.35 52 7.06 1.64 11 6.55 1.21 54 6.48 1.70 27 7.85 1.90 6 7.67 1.86 implementation support* *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2019: Kenya E. Working with the World Bank Group (continued) To what extent does each of the following aspects of the World Bank Group’s delivery work contribute to solving Kenya’s devel opment challenges? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing 22 8.50 1.74 90 7.00 1.56 15 6.87 1.13 54 7.80 1.55 59 6.41 1.40 57 6.95 1.63 12 7.08 1.68 53 6.60 1.62 29 7.72 1.60 6 7.33 1.37 the problem)* Design (appraising and planning the solutions)* 22 8.77 1.51 91 6.79 1.50 14 6.29 1.64 53 7.36 1.44 60 6.27 1.18 55 6.96 1.47 12 7.08 1.68 52 6.71 1.51 28 7.54 1.77 6 7.00 2.00 Implementation (executing, carrying out, monitoring and making appropriate 21 8.19 1.47 93 6.85 1.42 12 7.08 1.31 54 7.78 1.42 60 6.20 1.31 57 6.84 1.52 12 7.00 1.41 55 6.67 1.54 28 7.61 1.29 6 6.67 2.07 adjustments)* Evaluation (assessing the impact and results)* 22 8.73 1.52 91 7.15 1.73 14 6.50 1.23 54 7.74 1.59 58 6.45 1.34 57 7.32 1.64 12 7.42 1.56 55 6.82 1.39 29 7.79 1.61 6 7.33 1.21 *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent PMU/ Consultant on Local Multilateral Financial Sector/ Government Office of Minister WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 22 9.32 1.25 86 7.20 1.80 15 6.93 1.49 53 8.23 1.60 61 6.75 1.37 56 7.18 1.60 13 7.08 1.66 54 6.11 1.92 28 8.32 1.72 6 7.33 1.37 government’s efforts related to refugees in Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Public services 4.5% 16.7% 6.7% 13.0% 17.5% 12.1% 0.0% 16.1% 26.7% 20.0% Macro issues 4.5% 2.1% 0.0% 3.7% 4.8% 8.6% 8.3% 10.7% 3.3% 0.0% Jobs* 36.4% 9.4% 26.7% 20.4% 33.3% 51.7% 33.3% 32.1% 10.0% 0.0% Supporting poor and marginalized local 22.7% 24.0% 20.0% 25.9% 20.6% 12.1% 8.3% 19.6% 23.3% 20.0% communities Education* 40.9% 38.5% 46.7% 61.1% 27.0% 29.3% 58.3% 37.5% 46.7% 20.0% Health 68.2% 53.1% 46.7% 44.4% 44.4% 53.4% 58.3% 35.7% 53.3% 80.0% Business development 13.6% 10.4% 13.3% 5.6% 14.3% 8.6% 0.0% 8.9% 3.3% 20.0% Infrastructure 0.0% 18.8% 20.0% 11.1% 19.0% 8.6% 0.0% 16.1% 6.7% 20.0% Social cohesion 4.5% 13.5% 0.0% 14.8% 6.3% 8.6% 16.7% 12.5% 13.3% 0.0% Other 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 8.3% 1.8% 3.3% 0.0% Don’t know 0.0% 4.2% 0.0% 0.0% 1.6% 0.0% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2019: Kenya F. The Future Role of the World Bank Group in Kenya Which of the following SHOULD the World Bank Group do to make itself of greater value in Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Reduce the complexity of obtaining World Bank 9.1% 25.8% 13.3% 13.0% 3.2% 3.4% 15.4% 21.4% 10.0% 16.7% Group financing* Help to bring discipline/effective supervision to 0.0% 12.4% 0.0% 5.6% 6.5% 12.1% 23.1% 16.1% 6.7% 0.0% implementation of World Bank Group projects Engage more effectively with partners such as 18.2% 7.2% 13.3% 7.4% 4.8% 6.9% 0.0% 3.6% 13.3% 0.0% bilaterals, multilaterals, trust funds, UN Offer more innovative financial products 40.9% 23.7% 26.7% 27.8% 19.4% 15.5% 23.1% 17.9% 40.0% 33.3% Offer more innovative knowledge services* 22.7% 9.3% 13.3% 24.1% 22.6% 6.9% 7.7% 10.7% 30.0% 0.0% Collaborate more effectively with Government 4.5% 21.6% 20.0% 14.8% 19.4% 15.5% 15.4% 10.7% 0.0% 33.3% clients Work faster 18.2% 12.4% 26.7% 14.8% 16.1% 25.9% 15.4% 19.6% 16.7% 0.0% Ensure greater selectivity in its work 18.2% 8.2% 6.7% 9.3% 24.2% 19.0% 0.0% 8.9% 6.7% 16.7% Provide more adequate data/knowledge/statistics/figures on Kenya’s 18.2% 8.2% 13.3% 11.1% 21.0% 17.2% 30.8% 19.6% 23.3% 33.3% economy Engage more effectively with civil society* 18.2% 10.3% 33.3% 14.8% 16.1% 24.1% 23.1% 7.1% 23.3% 50.0% Increase the level of capacity development in the 27.3% 25.8% 13.3% 27.8% 12.9% 20.7% 7.7% 26.8% 16.7% 0.0% country Engage more directly with beneficiaries 4.5% 15.5% 0.0% 25.9% 14.5% 17.2% 15.4% 14.3% 3.3% 0.0% Improve the quality of its experts as related to 0.0% 5.2% 6.7% 0.0% 8.1% 8.6% 7.7% 12.5% 0.0% 0.0% Kenya’s specific challenges Engage more effectively with private sector 0.0% 5.2% 0.0% 3.7% 6.5% 1.7% 15.4% 5.4% 0.0% 0.0% Other 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Kenya, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kenya?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Financial services 14.3% 44.8% 60.0% 25.9% 47.6% 28.8% 46.2% 55.4% 40.0% 66.7% Knowledge products 23.8% 33.3% 20.0% 37.0% 25.4% 37.3% 30.8% 19.6% 23.3% 16.7% Convening services 61.9% 8.3% 13.3% 27.8% 7.9% 13.6% 15.4% 10.7% 30.0% 0.0% None of the above 0.0% 1.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Kenya 0.0% 12.5% 6.7% 9.3% 15.9% 18.6% 7.7% 14.3% 6.7% 16.7% Don't know 0.0% 0.0% 0.0% 0.0% 1.6% 1.7% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2019: Kenya G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Kenya?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Never 0.0% 4.1% 0.0% 0.0% 0.0% 3.4% 8.3% 5.8% 0.0% 33.3% Less than once a year 4.5% 12.4% 6.7% 3.7% 12.7% 27.6% 25.0% 19.2% 10.0% 0.0% Once a year to a few times a year 81.8% 45.4% 66.7% 50.0% 50.8% 44.8% 41.7% 40.4% 33.3% 66.7% Less than once a month 4.5% 10.3% 26.7% 9.3% 17.5% 12.1% 8.3% 17.3% 36.7% 0.0% At least once a month 9.1% 20.6% 0.0% 35.2% 17.5% 12.1% 16.7% 17.3% 20.0% 0.0% At least once a week 0.0% 7.2% 0.0% 1.9% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Local radio 0.0% 6.3% 6.7% 0.0% 4.8% 11.9% 16.7% 1.8% 3.3% 0.0% International radio 22.7% 5.2% 13.3% 3.7% 6.5% 13.6% 16.7% 8.9% 6.7% 0.0% Social media* 50.0% 37.5% 33.3% 53.7% 24.2% 47.5% 58.3% 30.4% 53.3% 66.7% International newspapers 4.5% 8.3% 6.7% 3.7% 14.5% 10.2% 0.0% 8.9% 6.7% 0.0% Local television 0.0% 17.7% 0.0% 5.6% 14.5% 11.9% 8.3% 7.1% 13.3% 0.0% Internet 59.1% 50.0% 46.7% 63.0% 59.7% 54.2% 41.7% 58.9% 56.7% 66.7% Periodicals 9.1% 12.5% 20.0% 20.4% 16.1% 10.2% 8.3% 17.9% 13.3% 0.0% International television 22.7% 15.6% 33.3% 27.8% 24.2% 15.3% 25.0% 12.5% 16.7% 33.3% Local newspapers 22.7% 37.5% 20.0% 16.7% 19.4% 13.6% 16.7% 25.0% 26.7% 16.7% Other 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other World Bank Group’s publications and other written 0.0% 24.7% 40.0% 5.7% 23.8% 20.3% 15.4% 29.1% 30.0% 16.7% materials* e-Newsletters* 45.5% 24.7% 26.7% 32.1% 17.5% 30.5% 38.5% 12.7% 40.0% 50.0% World Bank Group’s 0.0% 26.8% 6.7% 13.2% 30.2% 13.6% 15.4% 27.3% 20.0% 33.3% seminars/workshops/conferences* Direct contact with World Bank Group 9.1% 44.3% 33.3% 32.1% 38.1% 25.4% 23.1% 41.8% 26.7% 33.3% World Bank Group’s website* 77.3% 50.5% 46.7% 71.7% 57.1% 50.8% 53.8% 41.8% 46.7% 33.3% Social media* 59.1% 20.6% 26.7% 32.1% 17.5% 35.6% 30.8% 16.4% 20.0% 0.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2019: Kenya G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other High speed/WiFi 50.0% 83.9% 71.4% 60.4% 88.7% 78.8% 69.2% 78.2% 80.8% 100.0% Dial-up 50.0% 16.1% 28.6% 39.6% 11.3% 21.2% 30.8% 21.8% 19.2% 0.0% *Significantly different between stakeholder groups Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read, viewed or heard a story about Office of PMU/Consultant Local Multilateral Financial Sector/ Government the WBG in local media* Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 4.5% 5.6% 7.1% 1.9% 12.7% 5.2% 7.7% 8.9% 10.7% 16.7% Every few weeks 22.7% 25.6% 21.4% 22.6% 27.0% 19.0% 23.1% 25.0% 10.7% 16.7% Every few months 27.3% 52.2% 57.1% 64.2% 57.1% 43.1% 61.5% 60.7% 75.0% 66.7% Not at all 45.5% 16.7% 14.3% 11.3% 3.2% 32.8% 7.7% 5.4% 3.6% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read, viewed or heard a story about Office of PMU/Consultant Local Multilateral Financial Sector/ Government the WBG in global media* Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 13.6% 4.4% 13.3% 1.9% 15.9% 5.5% 8.3% 14.3% 7.1% 16.7% Every few weeks 27.3% 25.6% 33.3% 24.5% 33.3% 16.4% 25.0% 37.5% 50.0% 33.3% Every few months 27.3% 52.2% 40.0% 56.6% 46.0% 49.1% 33.3% 41.1% 35.7% 33.3% Not at all 31.8% 17.8% 13.3% 17.0% 4.8% 29.1% 33.3% 7.1% 7.1% 16.7% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Interacted with the WBG on Social Media Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 13.6% 8.0% 6.7% 5.8% 3.3% 1.7% 7.7% 9.1% 3.6% 0.0% Every few weeks 22.7% 25.3% 20.0% 17.3% 26.2% 24.1% 23.1% 21.8% 21.4% 16.7% Every few months 50.0% 43.7% 53.3% 50.0% 52.5% 39.7% 46.2% 40.0% 53.6% 33.3% Not at all 13.6% 23.0% 20.0% 26.9% 18.0% 34.5% 23.1% 29.1% 21.4% 50.0% Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Visited a WBG website Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 4.8% 12.5% 6.7% 1.9% 16.1% 10.5% 8.3% 3.6% 7.1% 0.0% Every few weeks 38.1% 30.7% 46.7% 26.9% 40.3% 24.6% 8.3% 43.6% 39.3% 66.7% Every few months 38.1% 46.6% 40.0% 44.2% 32.3% 35.1% 58.3% 32.7% 28.6% 16.7% Not at all 19.0% 10.2% 6.7% 26.9% 11.3% 29.8% 25.0% 20.0% 25.0% 16.7% 79 World Bank Group Country Opinion Survey 2019: Kenya G. Communication and Information Sharing (continued) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Attended an event/conference hosted Office of PMU/Consultant Local Multilateral Financial Sector/ Government by the WBG Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 4.8% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 3.7% 0.0% Every few weeks 14.3% 24.7% 20.0% 12.0% 15.0% 12.3% 16.7% 15.7% 11.1% 16.7% Every few months 57.1% 49.4% 60.0% 66.0% 53.3% 43.9% 33.3% 31.4% 59.3% 50.0% Not at all 23.8% 23.6% 20.0% 22.0% 31.7% 43.9% 50.0% 49.0% 25.9% 33.3% Employee of a Ministry/ Bilateral/ Private Sector/ Independent Watched a webinar or online event Office of PMU/Consultant Local Multilateral Financial Sector/ Government hosted by the WBG Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% Every few weeks 19.0% 13.5% 20.0% 21.6% 11.3% 12.5% 0.0% 11.1% 18.5% 16.7% Every few months 42.9% 51.7% 66.7% 49.0% 51.6% 44.6% 66.7% 37.0% 51.9% 33.3% Not at all 38.1% 34.8% 6.7% 29.4% 37.1% 42.9% 33.3% 48.1% 29.6% 50.0% Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read some or all of a WBG research Office of PMU/Consultant Local Multilateral Financial Sector/ Government paper or publication Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 9.1% 2.3% 0.0% 0.0% 3.3% 1.7% 8.3% 0.0% 3.8% 0.0% Every few weeks 13.6% 28.4% 35.7% 21.6% 24.6% 12.1% 25.0% 22.6% 30.8% 33.3% Every few months 50.0% 48.9% 35.7% 54.9% 59.0% 50.0% 50.0% 58.5% 50.0% 50.0% Not at all 27.3% 20.5% 28.6% 23.5% 13.1% 36.2% 16.7% 18.9% 15.4% 16.7% Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Met professionally with WBG staff* Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Every few days 0.0% 2.2% 6.7% 0.0% 3.2% 0.0% 0.0% 1.9% 0.0% 0.0% Every few weeks 9.1% 25.6% 13.3% 19.2% 15.9% 5.3% 8.3% 13.0% 22.2% 33.3% Every few months 45.5% 46.7% 53.3% 51.9% 52.4% 29.8% 58.3% 31.5% 55.6% 16.7% Not at all 45.5% 25.6% 26.7% 28.8% 28.6% 64.9% 33.3% 53.7% 22.2% 50.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2019: Kenya H. Background Information Which of the following describes most of your exposure to the World Bank Group in Kenya? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Observer* 13.6% 6.3% 18.8% 3.7% 8.1% 27.6% 30.8% 3.6% 3.3% 16.7% Use World Bank Group reports/data* 54.5% 28.4% 43.8% 18.5% 24.2% 25.9% 38.5% 23.6% 33.3% 83.3% Engage in World Bank Group related/sponsored 40.9% 60.0% 68.8% 53.7% 50.0% 48.3% 38.5% 63.6% 70.0% 16.7% events/activities Collaborate as part of my professional duties* 31.8% 44.2% 25.0% 46.3% 41.9% 20.7% 30.8% 18.2% 26.7% 33.3% Use World Bank Group website for information, 13.6% 14.7% 6.3% 5.6% 25.8% 13.8% 23.1% 20.0% 10.0% 16.7% data, research, etc. *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2019: Kenya Appendix C: Responses to Indicator Questions by Geographic Location17  Nairobi N=375  Outside Nairobi N=38 A. General Issues Facing Kenya Nairobi Outside Nairobi N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what 359 7.13 1.71 34 7.24 2.19 is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group Nairobi Outside Nairobi N Mean SD N Mean SD Overall, please rate your impression of the World Bank 371 7.26 1.74 37 7.57 1.80 Group’s effectiveness in Kenya. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Kenya? (1-Strongly disagree, 10-Strongly agree) Nairobi Outside Nairobi N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 365 7.29 1.70 34 6.97 2.20 in development in Kenya The World Bank Group’s work is aligned with what I consider 362 7.05 1.90 34 6.91 2.23 the development priorities for Kenya 17 413 respondents provided information about their geographic location (question H9 in the questionnaire). 82 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Kenya, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Nairobi Outside Nairobi N Mean SD N Mean SD Responsiveness to needs* 355 7.21 1.80 35 6.46 2.12 Flexibility (in terms of the institution’s products and services) 357 6.65 1.84 36 6.31 2.19 Flexibility (in terms of changing country circumstances)* 356 6.74 1.87 36 6.08 2.08 Being inclusive 355 6.81 1.80 36 6.58 2.01 Openness (sharing data and other information)* 358 7.21 1.71 36 6.33 2.39 Collaboration with the Government 358 7.24 1.59 35 7.06 2.14 The speed in which it gets things accomplished on the ground* 358 6.87 1.73 35 5.89 2.44 Helping to bring discipline/effective supervision to 357 6.96 1.68 35 6.89 2.19 implementation of investment projects Collaboration with civil society* 347 6.86 1.79 33 6.03 1.96 Staff accessibility* 355 6.95 1.72 35 6.03 2.35 Collaboration with other donors and development partners 351 6.97 1.59 36 6.61 1.89 Collaboration with the private sector* 351 6.90 1.78 36 6.11 1.74 Straightforwardness and honesty 358 7.16 1.72 33 6.76 2.35 Treating clients and stakeholders in Kenya with respect 359 7.20 1.59 34 6.71 2.54 Being a long-term partner 359 7.41 1.72 35 7.43 2.45 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Nairobi Outside Nairobi N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Kenya? 368 7.36 1.74 33 7.48 1.81 (1-To no degree at all, 10-To a very significant degree) Nairobi Outside Nairobi N Mean SD N Mean SD To what extent does the World Bank Group influence the development agenda in Kenya? 364 7.24 1.72 34 7.53 1.50 (1-To no degree at all, 10-To a very significant degree) 83 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Kenya? (1-Strongly disagree, 10-Strongly agree) Nairobi Outside Nairobi N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 360 7.13 1.72 33 6.73 1.76 needs of Kenya The World Bank Group meets Kenya’s needs for knowledge 366 6.83 1.72 33 6.67 1.76 services D. The World Bank Group’s Knowledge Work and Activities In Kenya, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Nairobi Outside Nairobi N Mean SD N Mean SD Are adaptable to Kenya’s specific development challenges and country circumstances 366 6.80 1.78 32 7.13 1.95 Nairobi Outside Nairobi N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 367 7.37 1.75 33 7.91 1.57 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 366 7.45 1.62 33 7.79 1.80 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Nairobi Outside Nairobi N Mean SD N Mean SD The World Bank Group takes decisions quickly in Kenya* 355 6.82 1.73 33 6.12 2.41 Where country systems are adequate, the World Bank Group makes appropriate use of them 354 6.99 1.68 33 7.12 1.75 *Significantly different between geographic locations 84 World Bank Group Country Opinion Survey 2019: Kenya Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Kenya COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Kenya, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kenya?” Collaborating with the WBG N=299 Not collaborating with the WBG N=103 A. General Issues Facing Kenya To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/country government* 293 6.46 2.51 99 5.29 2.26 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID)* 292 6.87 1.86 101 5.80 1.60 The World Bank Group* 291 7.33 1.72 91 6.51 1.75 The International Monetary Fund* 289 7.07 1.72 102 6.44 1.56 UN* 291 7.26 1.78 98 6.33 1.89 Regional development banks* 290 6.99 1.87 100 6.33 1.62 Kenya’s Central Bank* 291 7.05 1.77 99 6.23 1.67 International private sector* 292 6.92 1.92 100 6.27 1.69 Domestic private sector* 291 6.81 1.97 96 5.97 1.40 International civil society* 287 6.86 1.96 103 6.04 1.63 Domestic civil society* 290 6.73 1.98 101 6.00 1.66 Faith-based institutions* 291 6.76 2.05 102 6.19 1.80 Domestic traditional media and their web presence* 291 6.71 2.04 102 5.91 1.50 International media and their web presence* 293 6.75 2.06 103 6.04 1.49 Web based media* 292 6.75 2.12 102 5.72 1.78 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Kenya?* 297 6.97 1.80 100 5.87 1.23 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Kenya.* 297 7.61 1.71 100 6.57 1.51 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 18 Only 402 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 85 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Kenya solve its most complicated 294 7.55 1.65 98 6.59 1.55 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in Kenya, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kenya? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Private sector development 7.8% 5.0% Education 41.9% 39.0% Health 33.1% 29.0% Financial markets 6.1% 8.0% Social protection* 3.0% 15.0% Gender equity* 3.0% 19.0% Public sector governance/reform* 8.1% 19.0% Energy 11.8% 14.0% Water and sanitation* 15.2% 6.0% Job creation/employment 25.0% 34.0% Food security* 10.8% 4.0% Urban development 2.0% 0.0% Trade competitiveness and exports* 8.4% 2.0% Anti-corruption* 35.5% 12.0% Information and communications technology 4.4% 2.0% Poverty reduction 29.7% 29.0% Transport* 10.8% 20.0% Agriculture and rural development* 19.3% 10.0% Natural resource management 3.0% 6.0% Economic growth 9.5% 13.0% Disaster risk management 2.7% 2.0% Equality of opportunity 2.7% 4.0% Climate change 1.4% 2.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Kenya? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 292 7.48 1.78 98 6.64 1.52 development in Kenya* The World Bank Group’s work is aligned with what I consider the development priorities for Kenya* 291 7.37 1.94 95 6.12 1.55 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Kenya, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 288 7.27 1.88 92 6.76 1.53 Flexibility (in terms of the institution’s products and services)* 287 6.90 1.96 96 5.95 1.35 Flexibility (in terms of changing country circumstances)* 285 6.94 1.92 98 6.04 1.61 Being inclusive* 284 7.03 1.81 99 6.27 1.67 Openness (sharing data and other information)* 287 7.37 1.78 97 6.43 1.60 Collaboration with the Government* 285 7.46 1.66 98 6.69 1.47 The speed in which it gets things accomplished on the ground* 284 7.03 1.84 99 6.20 1.49 Helping to bring discipline/effective supervision to implementation of investment projects* 287 7.18 1.75 95 6.44 1.38 Collaboration with civil society* 278 7.02 1.87 93 6.08 1.44 Staff accessibility* 286 7.12 1.79 95 6.12 1.60 Collaboration with other donors and development partners* 283 7.13 1.60 96 6.26 1.41 Collaboration with the private sector* 283 7.12 1.83 97 6.12 1.41 Straightforwardness and honesty* 285 7.46 1.70 97 6.23 1.49 Treating clients and stakeholders in Kenya with respect* 289 7.47 1.65 94 6.29 1.49 Being a long-term partner* 289 7.73 1.67 95 6.58 1.67 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kenya? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 219 7.58 1.99 83 6.95 1.36 Private sector development* 261 7.09 1.70 91 6.16 1.39 Education* 264 7.54 1.73 84 6.82 1.48 Public sector governance/reform* 274 7.20 1.45 88 6.52 1.36 Food security* 263 7.30 1.74 92 6.50 1.36 Urban development* 250 7.48 1.72 92 6.60 1.62 Energy* 249 7.42 1.64 89 6.56 1.48 Water and sanitation* 259 7.56 1.53 92 6.71 1.44 Job creation/employment* 264 7.10 1.87 90 6.48 1.50 Health* 265 7.42 1.60 93 6.67 1.35 Financial markets* 244 7.41 1.68 90 6.64 1.49 Transport* 268 7.52 1.61 90 6.44 1.31 Agriculture and rural development* 265 7.55 1.54 90 6.48 1.26 Trade competitiveness and exports* 251 7.42 1.70 87 6.68 1.24 Natural resource management* 246 7.41 1.61 89 6.44 1.37 Climate change* 234 7.62 1.78 91 6.42 1.43 Poverty reduction* 270 7.25 1.85 90 6.41 1.55 Anti-corruption* 254 7.22 1.96 93 6.26 1.36 Economic growth* 273 7.31 1.76 94 6.64 1.39 Disaster risk management* 242 7.40 1.67 92 6.16 1.32 Equality of opportunity* 251 7.45 1.76 91 6.38 1.44 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 294 7.60 1.81 100 6.79 1.37 achieve development results in Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 293 7.47 1.76 97 6.74 1.30 development agenda in Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 289 7.22 1.81 96 6.72 1.27 Kenya* The World Bank Group meets Kenya’s needs for knowledge services* 292 7.16 1.73 98 6.05 1.28 (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Kenya’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in the Government* 273 7.18 2.00 88 6.70 1.42 To develop better and stronger data collection/analytics systems within the Government* 277 7.33 1.76 95 6.21 1.18 To strengthen the country’s crisis preparedness* 267 7.25 1.85 93 6.60 1.42 To identify and monitor risks* 271 7.32 1.80 91 6.31 1.44 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Kenya’s efforts to manage crisis related risks?* 229 8.04 1.63 84 7.19 1.32 (1-Not effectively at all, 10-Very effectively) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Kenya, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 289 7.08 1.99 92 6.29 1.45 Include appropriate level of stakeholder involvement during preparation* 290 7.12 1.84 93 5.90 1.19 Lead to practical solutions* 289 7.16 1.78 92 6.23 1.36 Are source of relevant information on global good practices* 292 7.20 1.74 95 6.23 1.32 Are adequately disseminated* 289 7.04 1.87 96 5.90 1.33 Are translated enough into local language* 279 6.98 2.09 92 6.03 1.42 Are adaptable to Kenya’s specific development challenges and 292 7.07 1.81 97 6.11 1.49 country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 293 7.63 1.78 98 6.92 1.32 development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 292 7.70 1.68 98 6.93 1.31 (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2019: Kenya E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 278 7.28 1.98 86 6.84 1.56 The World Bank Group effectively monitors and evaluates the 291 7.44 1.57 94 6.36 1.11 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a timely fashion* 290 7.08 1.82 93 6.35 1.49 The World Bank Group’s Environmental and Social Framework 280 7.09 1.72 93 6.24 1.27 requirements are reasonable* The World Bank Group’s conditions on its lending are reasonable* 283 7.18 1.70 88 6.39 1.45 The World Bank Group takes decisions quickly in Kenya* 286 7.07 1.74 92 5.89 1.43 Working with the World Bank Group increases Kenya’s institutional capacity* 291 7.33 1.68 92 6.34 1.54 Where country systems are adequate, the World Bank Group 287 7.30 1.69 92 6.10 1.25 makes appropriate use of them* The World Bank Group provides effective implementation support* 290 7.29 1.72 90 6.22 1.46 *Significantly different between collaborators and non-collaborators To what extent does each of the following aspects of the World Bank Group’s delivery work contribute to solving Kenya’s development challenges? (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Conceptualization (understanding and framing the problem)* 289 7.22 1.70 94 6.79 1.33 Design (appraising and planning the solutions)* 287 7.22 1.60 93 6.28 1.25 Implementation (executing, carrying out, monitoring and making appropriate adjustments)* 291 7.27 1.54 93 6.17 1.20 Evaluation (assessing the impact and results)* 292 7.46 1.64 92 6.54 1.40 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in 284 7.49 1.89 95 6.93 1.53 Kenya?* *Significantly different between collaborators and non-collaborators 90 World Bank Group Country Opinion Survey 2019: Kenya Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. FY 2015 Number of comparable respondents = 541 FY 2019 Number of comparable respondents = 413 By weighting, the FY 2015 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2019 Office of the President/Prime Minister/Minister 4% 4% Office of Parliamentarian 0.5% 0.5% Government Institutions 40% 40% Local Government 5% 5% Bilateral/Multilateral Agencies 9% 9% Civil Society 18% 18% Private Sector 14% 14% Academia 6% 6% Media 3.5% 3.5% B. Overall Attitudes toward the World Bank Group FY 2015 FY 2019 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Kenya?* 536 6.94 1.66 408 6.59 1.69 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2015 and FY2019 FY 2015 FY 2019 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Kenya.* 525 7.00 1.51 408 7.23 1.71 (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2019 FY 2015 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Kenya solve its most complicated development 515 7.15 1.54 402 7.21 1.67 challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2015 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 91 World Bank Group Country Opinion Survey 2019: Kenya B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Kenya?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2019 To a fully sufficient degree 8.4% 19.0% To a somewhat sufficient degree 53.9% 37.9% To a somewhat insufficient degree 28.6% 29.3% To a very insufficient degree 7.6% 11.3% Don’t know 1.5% 2.5% *Significantly different between FY2015 and FY2019 To what extent do you agree with the following statements about the World Bank Group’s work in Kenya? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 535 7.42 1.67 399 7.19 1.74 development in Kenya* The World Bank Group’s work is aligned with what I consider the 530 7.02 1.75 397 6.96 1.90 development priorities for Kenya *Significantly different between FY2015 and FY2019 To what extent is the World Bank Group an effective development partner in Kenya, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2019 N Mean SD N Mean SD Responsiveness to needs '* 524 6.82 1.64 390 7.05 1.83 Flexibility (in terms of the institution’s products and services)* 516 6.17 1.67 394 6.55 1.86 Flexibility (in terms of changing country circumstances)* 519 6.26 1.70 393 6.60 1.86 Being inclusive* 507 6.27 1.77 391 6.76 1.80 Openness (sharing data and other information)* 525 6.58 1.90 394 7.06 1.78 Collaboration with the Government 527 7.11 1.85 392 7.20 1.64 The speed in which it gets things accomplished on the ground* 517 6.11 1.83 392 6.70 1.79 Helping to bring discipline/effective supervision to implementation of investment projects " 393 6.93 1.70 Collaboration with civil society* 481 6.34 1.78 377 6.68 1.79 Staff accessibility* 514 6.35 1.96 389 6.83 1.77 Collaboration with other donors and development partners 514 6.86 1.92 386 6.87 1.59 Collaboration with the private sector 496 6.52 1.77 385 6.75 1.75 Straightforwardness and honesty* 515 6.82 1.77 392 7.06 1.77 Treating clients and stakeholders in Kenya with respect"' 518 7.15 1.73 393 7.12 1.69 Being a long-term partner 527 7.48 1.76 393 7.35 1.79 *Significantly different between FY2015 and FY2019 ' In FY 2015, the category was “Responsiveness.” " Only FY 2019 questionnaire had this response option. "' In FY 2015, the category was “The World Bank Group treats clients and stakeholders in Tunisia with respect” with the 10-point scale “1-Strongly disagree, 10-Strongly agree.” 92 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kenya? (1-Not effective at all, 10-Very effective) FY 2015 FY 2019 N Mean SD N Mean SD Social protection* 474 6.37 2.02 306 7.29 1.85 Private sector development* 483 6.21 1.93 359 6.76 1.66 Education* 489 6.49 2.04 356 7.28 1.66 Public sector governance/reform ' * 493 6.40 1.89 370 6.94 1.51 Food security" 365 7.01 1.64 Urban development* 482 6.70 1.99 350 7.12 1.73 Energy* 495 6.68 1.99 349 7.09 1.64 Water and sanitation* 500 6.48 1.89 360 7.24 1.55 Job creation/employment* 489 6.07 2.10 362 6.81 1.80 Health* 491 6.46 1.99 367 7.11 1.58 Financial markets* 469 6.41 2.04 342 7.09 1.68 Transport* 510 6.81 2.03 369 7.13 1.62 Agriculture and rural development* 495 6.37 1.98 363 7.18 1.53 Trade competitiveness and exports " 344 7.13 1.60 Natural resource management* 473 6.60 1.92 343 7.05 1.59 Climate change* 486 6.29 2.10 332 7.20 1.73 Poverty reduction* 499 6.32 2.11 368 6.91 1.80 Anti-corruption"'* 472 5.80 2.06 352 6.85 1.86 Economic growth* 510 6.71 2.07 376 7.03 1.68 Disaster risk management""* 462 6.20 1.93 343 6.95 1.64 Equality of opportunity* 463 6.00 1.91 348 7.06 1.73 *Significantly different between FY2015 and FY2019 ' In FY 2015, the category was “Public sector governance” " Only FY 2019 questionnaire had this response option. "' In FY 2015, the category was “Anti-corruption and improved governance” "" In FY 2015, the category was “Disaster management” FY 2015 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 532 6.98 1.46 403 7.32 1.70 development results in Kenya?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2019 93 World Bank Group Country Opinion Survey 2019: Kenya C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Kenya? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 521 6.55 1.67 393 6.99 1.72 Kenya* The World Bank Group meets Kenya’s needs for knowledge services 515 6.72 1.62 399 6.77 1.68 *Significantly different between FY2015 and FY2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2015 FY 2019 Weekly 4.5% 4.0% Monthly 16.9% 27.7% A few times a year 29.1% 40.0% Rarely 26.6% 24.4% Never 22.9% 4.0% *Significantly different between FY2015 and FY2019 In Kenya, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2019 N Mean SD N Mean SD Are timely* 511 6.19 1.64 391 6.76 1.90 Include appropriate level of stakeholder involvement during preparation* 499 6.35 1.57 392 6.72 1.78 Lead to practical solutions* 512 6.47 1.62 391 6.80 1.71 Are source of relevant information on global good practices 521 6.84 1.69 397 6.87 1.66 Are adequately disseminated* 517 6.43 1.68 393 6.68 1.79 Are translated enough into local language* 475 5.65 1.95 379 6.62 1.99 Are adaptable to Kenya’s specific development challenges and country circumstances* 519 6.44 1.67 399 6.75 1.77 *Significantly different between FY2015 and FY2019 FY 2015 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 522 7.25 1.42 399 7.33 1.70 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 524 7.28 1.45 398 7.42 1.61 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 94 World Bank Group Country Opinion Survey 2019: Kenya E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 510 6.52 1.80 369 7.08 1.93 The World Bank Group effectively monitors and evaluates the 526 6.92 1.64 395 7.09 1.56 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 522 6.18 1.75 393 6.81 1.76 timely fashion* The World Bank Group’s Environmental and Social Framework 384 6.79 1.69 requirements are reasonable' The World Bank Group’s conditions on its lending are reasonable* 510 6.24 1.77 380 6.89 1.71 The World Bank Group takes decisions quickly in Kenya* 508 6.19 1.77 389 6.69 1.76 Working with the World Bank Group increases Kenya’s institutional capacity* 522 6.78 1.77 391 7.04 1.69 Where country systems are adequate, the World Bank Group makes appropriate use of them* 515 6.63 1.74 387 6.94 1.67 *Significantly different between FY2015 and FY2019 ' Only FY 2019 questionnaire had this response option. F. The Future Role of the World Bank Group in Kenya When considering the combination of services that the World Bank Group offers in Kenya, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kenya?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2019 Financial services 36.5% 41.3% Knowledge products 17.2% 29.6% Convening services 17.2% 15.2% None of the above 1.1% 0.5% The combination is appropriate for Kenya 26.8% 13.0% Don't know 1.1% 0.5% *Significantly different between FY2015 and FY2019 G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 89.6% 78.0% Dial-up 10.4% 22.0% *Significantly different between FY2015 and FY2019 95 World Bank Group Country Opinion Survey 2019: Kenya Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Kenya? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust The World Bank Group to do what is 6.51 7.33 7.22 6.21 7.14 7.05 6.88 7.31 7.13 7.09 7.13 7.05 right? Overall, please rate your impression of the World Bank Group’s 6.57 7.61 7.36 6.57 7.18 7.50 7.13 7.39 7.36 7.12 7.33 6.98 effectiveness in Kenya. Overall the World Bank Group currently plays a relevant role in 6.64 7.48 7.36 6.19 7.11 7.57 6.97 7.47 7.18 7.35 7.28 7.02 development in Kenya The World Bank Group’s work is aligned with what I consider the 6.12 7.37 7.12 6.21 6.97 7.17 6.68 7.31 7.13 6.83 7.08 6.70 development priorities for Kenya Responsiveness to needs 6.76 7.27 7.21 6.31 6.95 7.55 6.76 7.41 7.04 7.28 7.20 6.67 Flexibility (in terms of the institution’s products and services) 5.95 6.90 6.69 5.95 6.52 6.88 6.39 6.80 6.65 6.57 6.74 5.95 Flexibility (in terms of changing country circumstances) 6.04 6.94 6.73 6.10 6.53 7.01 6.38 6.90 6.66 6.69 6.77 6.10 Being inclusive 6.27 7.03 6.89 6.18 6.72 7.06 6.69 6.93 6.71 7.04 6.92 6.28 Openness (sharing data and other information) 6.43 7.37 7.19 6.13 7.03 7.25 6.84 7.29 7.13 7.02 7.08 7.18 Collaboration with the Government 6.69 7.46 7.31 6.58 7.14 7.46 7.10 7.35 7.15 7.40 7.32 6.79 The speed in which it gets things accomplished on the ground 6.20 7.03 6.86 5.95 6.64 7.10 6.53 6.96 6.75 6.81 6.86 6.29 Helping to bring discipline/effective supervision to implementation 6.44 7.18 7.05 6.17 6.86 7.22 6.72 7.16 6.93 7.02 7.02 6.65 of investment projects Collaboration with civil society 6.08 7.02 6.85 6.16 6.68 7.04 6.59 6.94 6.77 6.83 6.84 6.50 Staff accessibility 6.12 7.12 6.94 6.08 6.72 7.19 6.57 7.09 6.82 6.93 6.93 6.41 Collaboration with other donors and development partners 6.26 7.13 7.00 6.23 6.83 7.14 6.65 7.14 6.87 7.01 6.99 6.55 Collaboration with the private sector 6.12 7.12 6.90 6.32 6.74 7.07 6.64 7.00 6.77 6.95 6.92 6.35 Straightforwardness and honesty 6.23 7.46 7.22 6.21 7.06 7.28 6.74 7.42 7.15 7.07 7.14 7.02 Treating clients and stakeholders in Kenya with respect 6.29 7.47 7.25 6.25 7.14 7.16 6.83 7.39 7.13 7.17 7.16 7.07 Being a long-term partner 6.58 7.73 7.50 6.51 7.34 7.54 7.02 7.71 7.46 7.27 7.41 7.32 To what extent does the World Bank Group’s work help to 6.79 7.60 7.40 7.23 7.25 7.69 7.28 7.46 7.42 7.30 7.45 6.98 achieve development results in Kenya? To what extent does the World Bank Group influence the 6.74 7.47 7.28 7.18 7.11 7.68 7.17 7.35 7.29 7.24 7.34 6.90 development agenda in Kenya? The World Bank Group’s financial instruments meet the needs of 6.72 7.22 7.18 6.18 6.91 7.47 6.78 7.32 6.99 7.25 7.13 6.81 Kenya The World Bank Group meets Kenya’s needs for knowledge 6.05 7.16 6.89 6.28 6.80 6.91 6.71 6.93 6.97 6.56 6.84 6.78 services The World Bank Group’s knowledge work and activities are adaptable to Kenya’s specific development challenges and 6.11 7.07 6.87 6.46 6.72 7.08 6.68 6.94 6.83 6.82 6.89 6.46 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.92 7.63 7.47 6.95 7.29 7.73 7.28 7.53 7.41 7.45 7.50 7.00 development results in your country? Overall, how would you rate the technical quality of the World 6.93 7.70 7.57 6.83 7.40 7.70 7.41 7.55 7.45 7.57 7.55 7.18 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Kenya 5.89 7.07 6.84 6.08 6.67 7.00 6.47 7.00 6.78 6.74 6.83 6.45 Where country systems are adequate, the World Bank Group 6.10 7.30 7.06 6.49 7.04 6.91 6.63 7.30 7.07 6.87 7.03 6.83 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 96 World Bank Group Country Opinion Survey 2019: Kenya Appendix G: Kenya FY19 COS Questionnaire World Bank Group Country Survey FY 2019 – Kenya The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Kenya or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Kenya, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Kenya. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 97 World Bank Group Country Opinion Survey 2019: Kenya SECTION A: GENERAL ISSUES FACING KENYA A1. When you think about the future in Kenya, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Kenya is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Kenya. Please identify which of the following you consider the most important development priorities in Kenya. (Choose no more than THREE) 1 Education 13 Economic growth Public sector governance/reform (i.e., government Natural resource management (Renewable: water, 2 effectiveness, public financial management, public 14 forests, etc.; Non-renewable: petroleum, natural expenditure, fiscal system reform) gas, metals, etc.) 3 Food security 15 Climate change (e.g., mitigation, adaptation) Social protection (e.g., pensions, targeted social 4 16 Transport (e.g., roads, airports, bridges, maritime) assistance, cash transfers) Gender equity (closing the gap between women 5 17 Agriculture and rural development and men, and boys and girls) 6 Private sector development 18 Trade competitiveness and exports 7 Urban development 19 Poverty reduction 8 Energy 20 Anti-corruption 9 Water and sanitation 21 Disaster risk management 10 Job creation/employment 22 Equality of opportunity (i.e., social inclusion) 11 Health 23 Information and communications technology 12 Financial markets 98 World Bank Group Country Opinion Survey 2019: Kenya SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kenya? (Choose no more than THREE) 1 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment Natural resource management (Renewable: water, Public sector governance/reform (i.e., government 2 forests, etc.; Non-renewable: petroleum, natural 13 effectiveness, public financial management, public gas, metals, etc.) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social Gender equity (closing the gap between women 3 14 assistance, cash transfers) and men, and boys and girls) 4 Trade competitiveness and exports 15 Private sector development 5 Climate change (e.g., mitigation, adaptation) 16 Education 6 Transport (e.g., roads, airports, bridges, maritime) 17 Food security 7 Energy 18 Urban development 8 Economic growth 19 Water and sanitation 9 Disaster risk management 20 Anti-corruption 10 Information and communications technology 21 Health 11 Agriculture and rural development 22 Financial markets A5. When economic and/or social reform efforts fail or are slow to take place in Kenya, which of the following would you attribute this to? (Choose no more than TWO) 1 Reforms are not well thought out in light of country challenges 2 Poor coordination within the government 3 Inadequate level of government accountability 4 Inadequate level of capacity in the government 5 Political pressures and obstacles 6 Corruption 7 Private sector involvement and/or influence 8 Inadequate level of private sector participation 9 Inadequate level of citizen/civil society participation 10 Inadequate level of donor coordination 11 Other (please specify): ________________________________________ 99 World Bank Group Country Opinion Survey 2019: Kenya SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/country government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 UN 1 2 3 4 5 6 7 8 9 10  6 Regional development banks 1 2 3 4 5 6 7 8 9 10  7 Kenya’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence 13 1 2 3 4 5 6 7 8 9 10  (e.g., newspapers, TV stations, radio) 14 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other 15 1 2 3 4 5 6 7 8 9 10  web-based news and information sources) A7. Please describe the direction Kenya is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Kenya’s economy in a way that leads to jobs 3      and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      100 World Bank Group Country Opinion Survey 2019: Kenya SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on Kenya? (Choose no more than TWO) 1 Terrorism 6 Environmental degradation 2 Migrants and refugees 7 Fragility in Kenya or neighboring countries 3 Climate change 8 The gap between the rich and the poor 4 Jobs/employment 9 Technology based disruption 5 Trade constraints 10 Geo political uncertainty A9. When thinking about development efforts in Kenya, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know A10. To what extent do you trust domestic private sector to engage in public service delivery in Kenya? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A11. To what extent do you trust international private sector to engage in public service delivery in Kenya? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 101 World Bank Group Country Opinion Survey 2019: Kenya SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Kenya? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Kenya. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kenya solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Kenya, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kenya? (Choose no more than THREE) 1 Private sector development 13 Trade competitiveness and exports 2 Education 14 Anti-corruption 3 Health 15 Information and communications technology 4 Financial markets 16 Poverty reduction Social protection (e.g., pensions, targeted social 5 17 Transport (e.g., roads, airports, bridges, maritime) assistance, cash transfers) Gender equity (closing the gap between women 6 18 Agriculture and rural development and men, and boys and girls) Public sector governance/reform (i.e., government Natural resource management (Renewable: water, 7 effectiveness, public financial management, public 19 forests, etc.; Non-renewable: petroleum, natural expenditure, fiscal system reform) gas, metals, etc.) 8 Energy 20 Economic growth 9 Water and sanitation 21 Disaster risk management 10 Job creation/employment 22 Equality of opportunity (i.e., social inclusion) 11 Food security 23 Climate change (e.g., mitigation, adaptation) 12 Urban development 102 World Bank Group Country Opinion Survey 2019: Kenya SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kenya? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kenya? (Choose no more than TWO) 1 Not sufficiently focused on sustainable results 2 Inadequate World Bank Group’s staffing in Kenya 3 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 4 Not adequately flexible 5 Not willing to honestly criticize policies and reform efforts in the country 6 Staff too inaccessible 7 Not collaborating enough with private sector 8 Not aligned with country priorities 9 Not adequately sensitive to political/social realities in Kenya 10 Too influenced by developed countries 11 World Bank Group’s processes too slow and complex 12 Not collaborating enough with civil society (e.g., NGOs, CBOs) 13 Not enough public disclosure of its work 14 Arrogant in its approach 15 Other (please specify): __________________________________________________ 16 Don’t know 103 World Bank Group Country Opinion Survey 2019: Kenya SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Kenya? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Youth/university groups 7 Parliament 2 Private sector 8 Foundations 3 Local government 9 Media 4 Beneficiaries 10 Academia/think tanks/research institutes 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Kenya? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Kenya The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Kenya 104 World Bank Group Country Opinion Survey 2019: Kenya SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Kenya, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Kenya with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  105 World Bank Group Country Opinion Survey 2019: Kenya SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kenya? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance, cash transfers) 2 Private sector development 1 2 3 4 5 6 7 8 9 10  3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government effectiveness, public financial management, public 4 1 2 3 4 5 6 7 8 9 10  procurement and contracts delivery, public expenditure, fiscal system reform) 5 Food security 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Energy 1 2 3 4 5 6 7 8 9 10  8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  9 Job creation/employment 1 2 3 4 5 6 7 8 9 10  10 Health 1 2 3 4 5 6 7 8 9 10  11 Financial markets 1 2 3 4 5 6 7 8 9 10  12 Transport (e.g., roads, airports, bridges, maritime) 1 2 3 4 5 6 7 8 9 10  13 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  14 Trade competitiveness and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (Renewable: water, 15 forests, etc.; Non-renewable: petroleum, natural gas, 1 2 3 4 5 6 7 8 9 10  metals, etc.) 16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Anti-corruption 1 2 3 4 5 6 7 8 9 10  19 Economic growth 1 2 3 4 5 6 7 8 9 10  20 Disaster risk management 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  C2. To what extent does the World Bank Group’s work help to achieve development results in Kenya? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in Kenya? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 106 World Bank Group Country Opinion Survey 2019: Kenya SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS To what extent do you agree with the following statements about the World Bank Group in Kenya? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Kenya The World Bank Group meets Kenya’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Kenya? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Kenya’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C7 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C8 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C9 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C10 To identify and monitor risks 1 2 3 4 5 6 7 8 9 10  C11. How effectively does the World Bank Group’s SCD and CPF activities support Kenya’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 107 World Bank Group Country Opinion Survey 2019: Kenya SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Kenya, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Kenya’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 108 World Bank Group Country Opinion Survey 2019: Kenya SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Kenya Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Kenya’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) To what extent does each of the following aspects of the World Bank Group’s delivery work contribute to solving Kenya’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E10 1 2 3 4 5 6 7 8 9 10  framing the problem) Design (appraising and planning the E11 1 2 3 4 5 6 7 8 9 10  solutions) Implementation (executing, carrying out, E12 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E13 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2019: Kenya SECTION E: WORKING WITH THE WORLD BANK GROUP E14. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Kenya? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E15. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Kenya? (Choose no more than TWO) 1 Public services 2 Macro issues (fiscal accounts, balance of payments, etc.) 3 Jobs 4 Supporting poor and marginalized local communities 5 Education 6 Health 7 Business development 8 Infrastructure 9 Social cohesion 10 Other (please specify): ______________________________________________ 11 Don’t know 110 World Bank Group Country Opinion Survey 2019: Kenya SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN KENYA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Kenya? (Choose no more than TWO) 1 Reduce the complexity of obtaining World Bank Group financing 2 Help to bring discipline/effective supervision to implementation of World Bank Group projects 3 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 4 Offer more innovative financial products 5 Offer more innovative knowledge services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Work faster 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Kenya’s economy 10 Engage more effectively with civil society (e.g., NGOs, CBOs) 11 Increase the level of capacity development in the country 12 Engage more directly with beneficiaries 13 Improve the quality of its experts as related to Kenya’s specific challenges 14 Engage more effectively with private sector 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Kenya, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kenya? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Kenya 6 Don’t know 111 World Bank Group Country Opinion Survey 2019: Kenya SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Kenya? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Kenya? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 4 materials face meetings/discussions) 2 e-Newsletters 5 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 6 seminars/workshops/conferences YouTube, Flickr) G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     112 World Bank Group Country Opinion Survey 2019: Kenya SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Office of Parliamentarian 13 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 14 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Kenya? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 113 World Bank Group Country Opinion Survey 2019: Kenya SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Kenya? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Nairobi County 2 Coastal and Eastern County 3 Central Region County 4 Arid and semi-arid county 5 North and Central Rift Valley County 6 Western and Nyanza County 7 Other (please specify): ____________________ Thank you for completing the survey! 114